Nutritional Assessment Performa of a Child by ada56674


More Info
                    Fall 2008

      • Learn About
        No Referrals!
      • Save Money With
        Generic Drugs
      • Try a New Exercise
Exercise                                                                   for Busy People
          Even if you are generally inactive, you can improve your health and well-being significantly by adding
          regular exercise at only a moderately intense level to your daily life. Think about your weekly or daily
          schedule and look for or make opportunities to be more active. Consider the following suggestions:

                                                                                            It is important to ease
                                                                                            into an exercise routine.
                                                                                            Use a sensible approach
                                                                                            by starting out slowly and
                                                                                            following these guidelines:
                                                                                            • Begin by choosing
                                                                                              activities you enjoy
                                                                                              the most. By choosing
                                                                                              activities you enjoy,
                                                                                              you’ll be more likely
                                                                                              to stick with them.
                                                                                            • Gradually build up the
                                                                                              time spent doing the
                                                                                              activity by adding a
                                                                                              few minutes every few
                                                                                              days or until you can
                                                                                              comfortably perform a
          • WALK, CYCLE, JOG, SKATE, etc., to work, school, the store, or place of
                                                                                              minimum recommended
                                                                                              amount of activity
          • PARK the car or get off the bus FARTHER AWAY from your destination.               (30 minutes per day).
          • WALK while doing errands.
                                                                                            • As the minimum
          • TAKE the STAIRS instead of the elevator or escalator.                             amount becomes easier,
          • PLAY with your children or pets. Everybody wins.                                  increase the length
                                                                                              of time performing an
          • If you find it too difficult to be ACTIVE after work, try it BEFORE WORK.
                                                                                              activity or the intensity
          • Take FITNESS BREAKS and walk or exercise, instead of taking cigarette             of the activity.
            or coffee breaks.
          • PERFORM gardening or home repair ACTIVITIES.
          • EXERCISE while watching TV (for example, use hand weights,
            stationary bicycle/treadmill/stair climber or stretch).                     For more tips on living well,
          • DANCE to music.                                                             visit our Web site at
          • Keep a pair of COMFORTABLE walking or running SHOES in your       
            car and office. You’ll be READY FOR ACTIVITY wherever you go!
          • Make a Saturday MORNING WALK a habit.
          • Try SOMETHING NEW, like horseback riding or kayaking.
2 Healthy News
Take on life
   and live well
                   David W. Oliker                                                                      Fall 2008
                   President and CEO

At MVP Health Care, we know that your health and peace of
                                                                                                        Healthy News
                                                                                                        Table of Contents
mind go hand-in-hand. That is why we strive to meet your
health care needs so you can enjoy even greater peace of mind.
                                                                                                        No More Referrals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
In this issue, learn how to submit a claim and read about
the conveniences of “urgent” care. You can also learn about                                             Is a Generic Drug Right For You? . . . . . . . . . . . . . . . 5
important screening information for breast cancer.                                                      Your Wellness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
We are always working on new ways to keep you and your                                                  An Ounce of Prevention . . . . . . . . . . . . . . . . . . . . . . . . 9
family healthy and fit by providing the best care for the best
                                                                                                        MVP Gold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
value. Thank you for choosing MVP Health Care.
                                                                                                        Holiday Survival Guide . . . . . . . . . . . . . . . . . . . . . . . . . 11
                                                                                                        Breast Cancer Screenings. . . . . . . . . . . . . . . . . . . . . . 12
                                                                                                        Urgent Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
                                                                                                        Childhood Immunization Schedule. . . . . . . . . . . . . 13
                                                                                                        Health Management Programs . . . . . . . . . . . . . . . . 14

Comments: Write to us at Healthy News or send e-mail to
MVP Health Plan, Inc.
P.O. Box 2207, Schenectady, N.Y. 12301-2207                                                                         
Material presented in this magazine is not intended to replace medical advice, which should be
obtained from a qualified physician. In the event that any information in Healthy News conflicts with
provisions of your subscriber, group or individual MVP contract, the provisions of your contract take                                                                  Healthy News 3
precedence over Healthy News.
                                                                                              Janua ctive
                                                                                                   ry 1, 2
MVP                Eliminating
                   Referrals for most plans                     This change in MVP’s referral policy does not affect services
Effective January 1, 2009, MVP Health Plan, Inc. will
no longer require a referral from your Primary Care             requiring prior authorization. MVP network practitioners will
                                                                continue to be responsible for obtaining prior authorization
Physician for you to see another in-network practitioner.
                                                                for inpatient admissions and select procedures and services.
Please continue to see your Primary Care Physician for
your primary care needs.                                        Your Primary Care Physician’s role does not change
This applies to the following plans:                            While MVP has eliminated referrals for specialty care as of
• All MVP HMO products, whether community-rated                 January 1, 2009, the role of your Primary Care Physician (PCP)
  (fully insured) or self-funded (ASO)                          does not change. You are still required to select a PCP to
                                                                coordinate all aspects of your health care to make sure all
• All MVP POS products, for in-network benefit referrals,
                                                                of your treatment needs are addressed. You should continue
  including self-funded POS (ASO)
                                                                to see your PCP for care, such as routine well care, preventive
• Medicare HMO products (MVP Gold)
                                                                care and basic health screening services. These services may not
• All Healthy New York products.
                                                                be covered under your contract unless your PCP performs them.
Specific plans that will still require referrals:               MVP is making this change to simplify the process to receive med-
• Medicaid (MVP Care)                                           ically necessary specialty care. If you have any questions, please
• Family Health Plus/Child Health Plus                          contact our Member Services department at 1-888-687-6277
• All CompCare products (MVP’s individual HMO and POS plans).   between 8:00 a.m. and 10:00 p.m., Monday through Friday,
                                                                seven days a week, excluding major holidays.
4 Healthy News
              Is a
Generic Medication
                                                                   Right for You?
A generic drug is a copy of the same,                              Ask your health care provider if a generic
brand name drug.                                                   is available to treat your condition.
Generics contain the same active ingredients and have the same     If there is, ask your provider to
effects as their brand-name counterparts. The Food and Drug        write the prescription using the
Administration (FDA) requires that all generic drugs be tested     drug’s generic name. If your provider
before they are approved for use to ensure they have the same      writes the prescription for the brand-
quality, strength, purity and stability as the brand-name drugs.   name medication when an “A”-rated
Once a generic drug meets these stringent standards, they are      generic is available and you are filling
labeled “A” and are considered to be a generic equivalent of the   your prescription in New York State,
brand-name medication.                                             the pharmacist automatically gives
                                                                   you the generic version unless the
Not all medications have a generic                                 provider has written “Dispense as
counterpart.                                                       Written” (DAW) on the front of
All new drugs are given a patent when they are first filed         the prescription.
with the FDA. As the patent nears expiration, companies who
                                                                   If you and your health care provider believe that the brand-
make generic drugs can apply to the FDA to make and sell
                                                                   name medication is necessary for you when there is a generic
the generic versions. Some pharmaceutical companies make
                                                                   equivalent available, your health care provider will write
generic versions of their brand-name drugs, but sell them using
                                                                   “DAW” on the front of the prescription. You will then receive
the generic name. Generics generally cost less money because
                                                                   the brand-name medication.
the company does not have to invest in the cost of research,
developing and marketing that is included in the price of the      For more information on generic medications, visit the FDA Web
new drug. The generic manufacturers spend less money to            site:
get their drugs approved and marketed, which translates to
lower costs to the pharmacy and lower copayments to you.
                                                                                                                     Healthy News 5
                                Your Wellness
             Features to Help You Take on Life and Live Well
             MVP is committed to promoting healthier living, and we actively care about your health. As a member, you'll enjoy the
             added advantages of health and wellness programs designed to improve your health and fitness even when you’re feeling great.

Powerful Tools for Reaching                                            and exercise, family health history and current health status,
                                                                       HealthQ provides a health status “score” on a 100-point scale.
Important Goals
                                                                       Next, HealthQ creates a personal health profile that outlines
Reaching Your Goals                                                    specific risk levels for a variety of health conditions and
Personal Health Manager featuring the HealthQ risk assessment          common risk factors, like weight and blood pressure, and
tool is a secure and simple way for members to manage                  creates an action plan for reducing or eliminating those
their health care, set and track goals, and stay informed              risks. An interactive health “dashboard” instantly shows
about relevant medical breakthroughs; deep, rich and highly            how changing health behaviors affects those risk levels.
personalized, this is the ultimate health and wellness site.
Visit and click on “HealthQ.”                    Condition Centers
                                                                       From asthma and anxiety to stress and weight management,
HealthQ Health Risk Assessment                                         Condition Centers within the Personal Health Manager are
HealthQ is a confidential online health-risk assessment that           private, secure resources that offer reliable health content,
only takes about 15 minutes to complete. After entering                along with personalized information for assessing, preventing
information about daily activities such as eating habits               and treating more than 35 common health conditions.

6 Healthy News
Health Tracking Tools                                                         Health Improvement Program Tools
These features make it possible to track vital statistics in a                The Personal Health Manager includes a variety of tailored,
secure, permanent record that can be taken anywhere health                    self-paced health improvement programs designed to help
information is needed.                                                        make positive, healthy behavior changes a reality.
• The Personal Health Record (PHR) is a one-stop repository                   • The Lifetime Exercise Adherence Program (LEAP®) offers step-
  for health information including allergies, medications,                      by-step guidance on creating and managing an exercise
  immunizations, tests, and more. Members can even choose                       program for weight loss and to improve overall fitness.
  to have information from medical claims automatically                       • The Pregnancy Center helps you anticipate the changes that come
  uploaded into the Personal Health Record by MVP.                              with pregnancy, and quickly look up pregnancy-related issues.
• Health Trackers graphically track important health information              • Ready, Set, Stop Smoking is a self-paced smoking cessation
  over time, such as blood pressure, cholesterol, weight, and                   program that is divided into “modules” that make it easier
  medical tests.                                                                to take quitting one step at a time, and be successful.
• The Child Development Tracker helps parents manage                          • Nutrition Center tools include personalized nutritional informa-
  all health and development information during a child’s                       tion and tools to track progress toward better eating habits.
  crucial formative years.
Health Information Resources                                                  Easy Access to Answers and Advice
The Personal Health Manager home page is a gateway to                         After Hours Nurseline
WebMD®, a source used by millions of people, but personal-                    Expert advice on non-emergency health conditions is just
ized based on information entered into the HealthQ health                     a phone call away, even on weekends. Call the After Hours
risk assessment.                                                              Nurseline anytime to talk with a registered nurse for:
• The Symptom Checker asks a series of questions to help                      • Help with a health problem in the middle of the night.
   determine what to do about symptoms.
                                                                              • Answers to your “what to do if” health questions.
• News and Features offers updates on the latest medical
                                                                              • Guidance in preparing for doctor visits.
   developments and health topics.
                                                                              • Help finding information and resources about prevention
• Newsletters provide targeted health information and
                                                                                and wellness, treatments, chronic conditions, and other
   links to WebMD health tools.
                                                                                health topics and concerns.
• A personal Message Center delivers secure and private
   communications from WebMD.                                                 To access the 24/7 Nurseline, call 1-888-MVP-MBRS
                                                                              (1-888-687-6277), 24 hours a day, 7 days a week.
Not all plans or products have access to the Personal Health Manager tools.                                                        Continued on page 8
Please contact MVP if you have any questions.
                                                                                                                                    Healthy News 7
From Chiropractors to Fitness Gear                                 Teeth Whitening
                                                                   Area dental practices offer special smile-brightening discounts
Exclusive Member Discounts                                         on whitening procedures.
Members enjoy savings on a wide range of health and wellness                       New in
                                                                   Product Store 2009!
products and services through our online store and beyond.
                                                                   Receive free shipping on all herbal, homeopathic, vitamins and
Get discounts on chiropractors, acupuncture, massage and other
                                                                   fitness equipment products and more from the ChooseHealthy
complementary therapies – as well as savings on items such
                                                                   online store.
as vitamins and fitness DVDs. Visit
Some of our most popular discounts include:                        Taking advantage of these discounts is simple.
                                                                   Members present their health plan ID card (or present a
Chiropractic and Acupuncture Care,           New in
                                                                   ChooseHealthy discount certificate) and ask for the discount at
Massage Therapy and Dietetic Counseling 2009!
                                                                   any participating location. A complete list of Member Discounts
Access to 20,000 credentialed providers who offer a 25 percent
                                                                   is available on our Web site
discount as part of the ChooseHealthy discount network.

Fitness Clubs and Centers
Get “best pricing” on membership and a one-week free trial
                                                                   Wellness Is…
membership for exercise classes including Yoga, Tai Chi, Qi Gong   Getting real support — deals and discounts, advice or
and Pilates, plus personal training (where available) at 15,000    answers — in your efforts to lead a healthy life.
facilities participating in the ChooseHealthy discount network.    • Having the information you need to confidently face
                                                                      any health challenge.
Nutrition & Weight Loss Programs
Including special offers from Jenny Craig® and Jazzercise.®        • Feeling optimistic, empowered, and in control of your health.
                                                                   • Any small step toward a positive lifestyle change.
Fun Activities for the Whole Family
                                                                   • A personal choice, because everyone wants to live well
Get out there and be active with savings on boating, ice skating
                                                                      in their own way.
and more.
                                                                   • Part of everything we do, at MVP Health Care.
Eyewear and Vision Improvement
                                                                   In short, wellness means a lot more than health coverage;
Special Lenscrafters® discounts and savings on Lasik laser
                                                                   it’s an investment in the quality of your life.
eye surgery from participating health care professionals.

8 Healthy News
                                                               Screening Saves Lives
                                                               Colorectal cancer almost always develops from pre-cancerous
                                                               polyps. Screenings can detect these potentially deadly growths
                                                               so that they can be removed before they become malignant.
                                                               When discovered in its early stage, colorectal cancer is highly
                                                               treatable. When should you begin to get screened? After age
                                                               50, you should begin colorectal cancer screenings and there-
                                                               after at regular intervals as part of your health maintenance
                                                               routine. However, you may need to be screened at an earlier
                                                               age or more frequently than other people if:
                                                               • You or a close relative have had colorectal polyps or
                                                                 colorectal cancer; or
                                                               • You have inflammatory bowel disease.
                                                               Colorectal cancer is the second leading cancer killer in the
                                                               United States – but it doesn’t have to be. If everyone age
                                                               50 or older had regular screenings, as many as 60 percent
                                                               of colorectal cancer deaths could be prevented. Speak with
                                                               your doctor about when you should begin screening and
                                                               how often you should be tested.

An ounce of prevention…
Preventing Excess
Radiation Exposure
A computed tomography (CT or cat) scan uses x-rays
to make detailed pictures of structures inside the body.
CT scans have become one of the most common tests
performed in the practice of medicine. Many factors
contribute to its popularity – availability of the equipment
and reliance on CT scans to diagnose problems, some of
which were formerly diagnosed by examination, tests, or
even exploratory surgery. A CT scanner sends x-ray pulses
through the body area being studied. Each pulse lasts less
than a second and takes a picture of a thin slice of the
organ area. However, this exposes you to a large amount of
radiation. It is estimated by the Food & Drug Administration
that one abdominal CT scan is the equivalent of receiving
500 chest x-rays. And while 500 chest x-rays alone may
not increase your risk for cancer, multiple CT scans over
time will increase your radiation exposure and increase your
risk. When your doctor wants to order a CT scan, be sure
you let him/her know about any past CT scans you’ve had.
Doctors are becoming more aware of the associated risk
of radiation and may discuss other options with you.
                                                                                                                 Healthy News 9
     Medicare-eligible friends can

benefit from MVP Gold
     Know a Medicare-eligible family member,
     friend or neighbor who’s looking for
     outstanding, affordable health insurance?
     Tell them about MVP GOLD health plans that include
     comprehensive benefits that go beyond original
     Medicare, plus offer the personal service of MVP. With
     our competitively priced monthly premiums, they’ll have
     low copays for doctor visits and hospital admissions.
     And they’ll get even more for their money with these
     benefits to help them stay healthy and independent:
     • Medicare Part D PRESCRIPTION DRUG coverage
     • A network of more than 5,500 doctors –
       with NO REFERRALS to specialists
     • Full COVERAGE FOR EMERGENCY and urgent
       care worldwide
     • A TRAVEL BENEFIT that covers members at
       70 percent for routine care anywhere in the
       U.S. – with no deductible
       the SilverSneakers® Fitness Program*
       specializing in Medicare.*
     And for 2009, they can choose either our popular
     MVP Gold health maintenance organization (HMO)
     plan, or our new MVP GoldAnywhere preferred
     provider organization (PPO) plan. Both include the
     option to sign up for Medicare Part D prescription
     drug coverage.
     Call a Gold advisor to find out more about the
     ABCs – and Part D – of MVP Gold health plans.
     Representatives are available:
     Monday – Friday from 8:00 a.m. to 5:00 p.m.
     Eastern Time at (800) 671-7504.
     TTY users may call (800) 662-1220.

     *The products and services described are neither offered nor guaranteed under
     our contract with the Medicare program. In addition, they are not subject to the
     Medicare appeals process. Any disputes regarding these products and services
     may be subject to the MVP Gold grievance process.

10 Healthy News
The holiday season can put all your healthy habits
to the test. Try our tips for enjoying the holidays
while staying healthy!
Festive Fitness
Get creative when you can’t get to the gym.
• Include visiting relatives in your workouts. Are you at
  different fitness levels? See what activities you can share
  and be active together.
• Be flexible about how you get exercise. Instead of going
  to the gym, try speed shopping. Lace up those sneakers
  and move!
Season’s Eatings
Sensible strategies for holiday meals.
• Cut down on saturated fat in creamy dressings by mixing
  in nonfat or low-fat plain yogurt.
• Use non-stick cookware and cook with vegetable oil spray.
• Sprinkle food with vinegar or citrus juice at the last minute
  for a spark of flavor.
            Holiday Survival
                                                                  • Offer vegetables in addition to traditional stuffing or mashed
                                                                    potatoes at holiday meals.
                                                                  • Control portions by using a small plate.
                                                                  • Wait 20 minutes before getting a second helping of food –
                                                                    you may find that you’re full.
                                                                  Comfort and Joy
                                                                  Preventing holiday stress and depression.
                                                                  • Acknowledge your feelings. If a loved one has recently
                                                                    died or you aren't able to be with your loved ones, realize
                                                                    that it's normal to feel sadness or grief.
                                                                  • Seek support. If you feel isolated or down, seek out family
                                                                    members and friends, or community, religious or social
                                                                    services. They can offer support and companionship.
                                                                  • Stick to a budget. Decide how much you can afford to spend
                                                                    on gifts before you go shopping. Consider donating to a
                                                                    charity in someone's name, giving homemade gifts, or start-
                                                                    ing a family gift exchange to relieve present-buying stress.
                                                                  • Take a breather. Make some time for yourself. Spending
                                                                    just 15 minutes alone, without distractions, may refresh
                                                                    you enough to handle everything you need to do.
                                                                  For more tips on living well, visit
                                                                  and click on Health Central in the Members section.

                                                                                                                     Healthy News 11
Breast Cancer Screening
                                       Be positive and
                                       Make the time for yourself
                                       and get a mammogram.
                                       Yes, you have a busy schedule, but MVP wants you to take the time to get a
                                       mammogram, because you deserve it! Breast cancer is a real threat to one out of
                                       eight women in the United States. Women whose breast cancer is detected early
                                       have more treatment options and a better chance of beating the disease.
                                       Preventive care is the best way to monitor for any breast changes.
                                       The American Cancer society recommends:
                                       • Having a mammography screening by the age of 40.
                                       • Making appointments for routine mammograms as your doctor advises.
                                       • Being screened earlier and more frequently if you have a family history
                                         of breast cancer.
                                       • Having a health care provider examine your breasts at least once a year.
                                       • Practicing self-examination at least monthly.
                                       Here are some things you can do to minimize your discomfort
                                       during a mammogram:
Women’s                                •   Schedule an appointment when your period has ended.
Health and                             •
                                           Avoid caffeine (tea, soda, chocolate) a week before the exam.
                                           Don't use deodorant, perfume, or powder.
Cancer Rights                          •   Bring your own music to listen to.

Act of 1998—                           Worried about the cost?
                                       You don’t have to. Most MVP health plans include coverage for mammography.
Annual Notice.                         Waiting for your doctor to say something?
As required by the Women’s             Some women feel that if their doctor didn’t recommend a mammogram, then
Health and Cancer Rights Act           they either don’t need one or they have to wait for a referral. MVP wants you to
of 1998, MVP provides benefits         remember that you don’t need a referral to get a mammogram. Just make the
for mastectomy-related services,       appointment and go.
including reconstruction and surgery   A simple guideline.
to achieve symmetry between the        Women between the ages of 35 and 39 should have a mammogram to establish a
breasts, prostheses and treatment      baseline. Between the ages of 40 and 49, mammograms should be scheduled every
of complications resulting from a      one to two years. At the age of 50 and older, you should have an annual mammogram.
mastectomy, including lymphadema.
To obtain a detailed description of    Do you need a reminder?
the mastectomy-related benefits,       MVP has screening tests you need at The American
please contact Member Services         Cancer Society has an online reminder system to remind you when your next
at 1-888-687-6277.                     mammogram is due. Go to for details.

  12 Healthy News
Urgent Care –
A Convenient Option
Many health care professionals will tell you that a
significant number of people who go to the emergency
room could be treated more quickly and receive better
care in a doctor's office. That is why urgent care may
be a convenient, appropriate, and lower-cost option to
emergency care.
• Urgent care is not designed to treat sudden, serious
  health problems. Instead, urgent care is meant to treat
  minor illness or injury such as a sprain or strain, a minor
  cut or burn or the flu. If you feel that you or a family
  member has a serious health problem, please go to
  the nearest emergency room immediately.
• It’s also important to follow up with your regular
  doctor after receiving urgent care.
• For a list of urgent care centers near you, visit or call 1-888-MVP-MBRS

                                                                Immunization Schedule
                                                                MVP ranks above the national averages in childhood and
                                                                adolescent immunizations because we understand the
                                                                importance that these immunizations play in healthy
                                                                childhood development.
                                                                Immunization is the most effective way to control and
                                                                eradicate infectious diseases. Focusing on prevention
                                                                has contributed significantly to decreases in disease
                                                                and mortality rates of infants, adolescents and adults.
                                                                Those who are not vaccinated are vulnerable to infectious
                                                                diseases and pose a threat to themselves and to others. So,
                                                                make sure that your child’s immunizations are up-to-date!
                                                                Visit or for the
                                                                most up-to-date immunization schedules. Print or save a
                                                                copy of the schedules to assist you in keeping your child’s
                                                                immunizations current.

                                                                                                             Healthy News 13
Health Management
                  Health coaching is an innovative health care approach to help you get and stay
                  on track! MVP’s health coaches work with you and your medical team to provide
                  the support and help you need to attain your health-improvement goals.
                  MVP has developed the following specialized programs:
                  ASTHMA CARE helps you manage your asthma and reduce flare-ups. Twice a year, you will receive an
                  informational newsletter. You will also receive a free peak-flow meter and educational mailings targeted to
                  your specific needs. If your asthma is not well controlled, a registered nurse is available as your personal
                  health coach to help you make changes to gain control over your asthma.

                  BACK CARE helps members who suffer from chronic low back pain. Twice a year, you are mailed an
                  informational newsletter focusing on low back pain and educational materials targeted to your specific
                  needs. A registered nurse may be available to you as your personal health coach who helps you set goals.

                  Contact MVP to find out what programs are available to you.
14 Healthy News
CARDIAC CARE is for members who are recovering
from a heart attack or other cardiac event. Twice a year,
program participants receive an informational newsletter
about heart disease. In addition, you are mailed reminders
to have important blood tests done. You can also talk to a
health coach to help you with your heart healthy goals.

DEPRESSION CARE is an educational program for
members with depression that helps them develop
coping skills. Members receive newsletters and important
information about medications and therapeutic treat-
ments. A health coach will help you set and reach your
personal goals so you can improve your quality of life.

DIABETES CARE helps members make healthy lifestyle
changes and provides information and strategies to assist
them in better managing their diabetes. Twice a year,
members receive an informational newsletter focusing
on diabetes. They also receive a personal checklist of the
recommended tests that help keep their diabetes under
control; reminder cards for eye exams; and free glucometers
and educational materials targeted to their specific needs.

LITTLE FOOTPRINTS If you’ve had or are currently
experiencing a problem pregnancy, MVP’s Little Footprints
program offers help, including regular monthly calls from
a registered nurse to discuss your progress. For details, call
1-800-777-4793, ext. 2042, between 8:30 a.m. and 5 p.m.
Monday through Friday.

PROGRAM (PHIP) helps members with stress-induced
physical symptoms and pain associated with chronic
diseases. PHIP two-hour sessions meet once a week in
a classroom setting. Health care professionals, trained in
the mind-body connection and its relationship to chronic
pain and other physical symptoms, conduct the sessions.
PHIP’s fee is $60 but MVP will refund $30 to members
who attend all the classes. For details, call 1-888-794-7447.
For more information about the MVP Health Coaching
Programs, call l-888-357-4687, ext. 2310.

                                                                 Healthy News 15
How to contact               MVP Health Care
                             MVP makes it easy to contact our Member Services Department whenever you
                             have questions or need help. Call toll-free 1-888-MVP-MBRS (1-888-687-6277).
                             Have your member ID number handy when you call. You will be asked for your
                             member ID number and your birth date.
                             Representatives are available at our toll-free number seven days a week (excluding
                             holidays) from 8 a.m. to 10 p.m. Eastern time. Or visit
                             Protect your coverage
                             If you or a spouse you cover plan to retire next year or become Medicare-eligible
                             through disability, or if you cover a spouse who is retiring next year or becomes
                             Medicare eligible, you may need to enroll in Medicare part B. Our Coordination
                             of Benefits (COB) department can help you with questions about Medicare and
                             MVP coverage. The direct line to the COB department is toll free: 1-800-556-2477.

     MVP Health Care                                                                                  PRSRT STD
     PO Box 1432
     Schenectady, NY 12301                                                                           U.S.POSTAGE

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