Severn Trent Water combats Bogus callers
Summer 2010 Page 1
‘Don’t let them in’
Bogus callers are people who trick their way into people’s homes looking to steal
The District valuables and cash. They are normally well organised and work in teams and are
very convincing, often using excuses based on panic to gain entry to your home.
Neighbourhood Watch Association Beware of certain phrases!
“Your water may be contaminated! You
need to run your taps.”
“Your neighbour is having a flood and
Your local Neighbourhood Watch Co- ordinator is: we need to turn the water off.”
Name Telephone Number “We need to come in and check that
your water is still working OK.”
FROM FRIDAY 1ST OCTOBER 2010 ALL ENERGY SALESPEOPLE MUST They often claim they are from the ‘water
'OFFICIALLY' OBEY COLD CALLER SIGNS board’ and may wear uniforms and fake ID
On Friday the EnergySure code of practice will officially include rules that energy badges. They can be very convincing so be
company sales staff shouldn't knock on any doors displaying a 'no cold callers' careful who you let into your home.
sign. While it's been policy for few months, this is the final step in nailing it down -
now if they break it you can go to the Energy Ombudsman. While energy sales None of our genuine representatives would
people should obey, not every salesman will. If they don't, just point at the sign, ask to enter your property with these
politely ask them to leave and report them to the company excuses and you are not obliged to let them
Tips to protect against any door to door seller into your home.
• You have a 7 day cooling off period. You can protect yourself by registering a password of your choice and the
Buy something when a salesperson calls at your home and the 'the scheme is free. It’s easy to register and your password will be safe and only
doorstep selling regulations' means you have a 7 day cooling off period known to Severn Trent Water.
on all goods you buy over £35. If you want to cancel you're entitled to get
any money back, including a deposit, after which you need to return any It’s easy to register so please contact us and ask to join the password scheme.
goods in reasonable condition (although you may need to pay for the How to register:
1. Call 08457 500 500 and ask to register for a password.
• Remember you don't have to let them in.
2. You can also register online at www.stwater.co.uk/access
• Ask to see the salesperson's official ID and find out exactly where they're
from. 3. Email firstname.lastname@example.org One of our Access team will
call you back to get your individual password over the phone. We do this
• Don't sign anything even if they're only offering a quote. for extra security.
• A trader must advise you in writing that you can cancel any contract, if
they don't they can't hold you to anything in the contract. • Don’t accept any excuses; all genuine employees will know how to get your
CHELTENHAM DISTRICT NEIGHBOURHOOD WATCH ASSOCIATION • Always check the caller’s identity, IDs can be easily copied!
SECRETARY: GEORGE TAYLOR TELEPHONE 691409 • To check a caller’s identity you can contact us on 0845 604 1655, or if you
have a text phone you can contact us on 0800 328 1155.
IN AN EMERGENCY: DIAL 999
If there is a crime in progress. If a crime is likely to occur. If someone is
injured. If life is threatened.
NON EMERGENCY: 0845 090 1234
The police contact centre is staffed 24 hours a day, 365 days a year.
Halloween End of Day-light savings Guy Fawkes If police attendance is needed. If you wish to report a crime. If you see
Sunday 31 October
Sunday 31 October
Friday 5 November something suspicious.
if you do not wish to Put clocks back 1hr Keep pets indoors
receive “trick or treaters”, CRIMESTOPPERS: 0800 555111
please download the poster To leave information anonymously about crimes and suspicious activity that can
http://www.gloucestershire.police.uk/Crime%20Reduction/item9411.pdf be followed up later.
or call the NHW Office for a copy
BOGUS CALLERS HELPLINE: 0808 1000 777
If in doubt about a stranger calling at your door, lock the door and ring the helpline
where trained staff are on hand to help you check whether or not the caller is
NHW CO – ORDINATOR RESPONSIBILITIES genuine.
The Association would like to remind all Co-ordinators to please fill in the contact LOCAL STATIONS: 0845 090 1234
details on the top of the first page of the District so NHW members in your “patch” If you want advice, discuss local issues or to report an ongoing problem, contact
know who the Co-ordinator is. your local police station. As Officers are out on patrol, you must now ring the
Contact Centre on 0845 090 1234 and ask to be connected to the appropriate
NATIONAL NEIGHBOURHOOD AND HOME WATCH WEBSITE
The Neighbourhood and Home Watch Network, England and Wales (NHWN) CRIME PREVENTION OFFICE:
represents all Home Watch & Neighbourhood Watch members across England & Crime Reduction Officers:
Wales. It is the body which engages with the Home Office and other parties on PC Damon Blandford 01242 276058
the National Strategy Group for Watch Issues, at the strategic level.
NEIGHBOURHOOD WATCH OFFICE:
http://www.mynhw.co.uk/ is recognised by the Home Office and Association of NHW Field Officers: Jean White & Will Carpenter Tel: 01242 276256
Chief Police Officers (ACPO) as the official website for ALL registered Please do not use this number to report suspicious incidents or crimes. This
Neighbourhood Watch & Home Watch members across England & Wales. telephone is not staffed full time and the voicemail may not be attended to on a
Emails: email@example.com AND/OR
REPLACEMENT NHW SIGNS firstname.lastname@example.org
The Cheltenham District Neighbourhood Watch Association is no longer able to www.gloucestershire.police.uk
provide free replacement NHW Signs for existing Schemes where their signs have www.gloucestershirepoliceauthority.co.uk
been damaged / stolen / removed by utility companies. www.mynhw.co.uk
These replacement signs will now cost £5.00 each, initial signs for new schemes
will remain at £10.00 per sign.