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									       EXECUTIVE OFFICE OF TRANSPORTATION AND P


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                                                EXECUTIVE OFFICE OF TRANSPORTATION AND PUBLIC


                                                      Activity

                                    Executive Order 510 - Major Milestones
Develop detailed secretariat plans
Achieve substantial completion of secretariat consolidation
                                                 IT Governance
Establish Secretariat IT Steering Committee Members
Conduct IT Consolidation Orientation / Kickoff Session with all members
Establish Secretariat IT Governance Model with details
Communicate new IT governance model, including processes, communication vehicles, process drivers, etc.

Complete implementation of new IT governance model and processes
Conduct implementation checkpoint highlighting what is working and what needs adjustment / refinement

                                                 IT Administration
Finalize selection of IT Administration" model
Develop ISA's in preparation for July 1, 2009
Execute Budget/Finance procedures based on IT Administration guidelines
Execute Procurement/Contracts procedures based on IT Administration guidelines
Execute HR procedures based on IT Administration guidelines
Plan and execute activities for post-Day 1 transition
                                      Consolidate Internal Helpdesk Services
Assess accessibility (through usability testing and impact analysis).
Finalize Implementation of Incident Management
Finalize Implementation of Request Fulfillment (TR Process)
Develop and Implement Change Management
Develop and Implement Release Management
Finalize Implementation of Asset Management
Develop and Implement IT Contract Management
Develop and implement Configuration Management

Implementation of VoIP Project (dependency, predecessor to this effort)
Assess skill sets in order to optimize staffing configuration
Finalize EDS Contract Renewal Strategy
                                       Consolidate Desktop and LAN Services
Review existing plans and knowledge base related to Desktop and LAN Services
Assess accessibility (through usability testing and impact analysis).
Define processes for facilities with special needs (ex: lockdown facilities, Elder Affairs, and Mental Health).

Establish a standard process for Desktop and LAN activities.
Validate staffing requirements for IT Site support staff at the Secretariat level
Establish and standardize SLA's with remaining 11 agencies
Transition IT Site support staff from agency to Secretariat level
Migrate remaining 11 agencies to centralized support at the Secretariat level
                                           Consolidate Website IA Services
Identify rogue websites
Document and QA rogue websites list
Validate and update findings on rogue websites
Plan to determine timeline for decommission of rogue sites
Establish and implement new governance model
Decommission old website and migrate content
                       Consolidate Selected IT Application Services (per SCIO identification)
Understand current application environment and supporting business processes
Compile application inventory information
Design application governance operating model
Prioritize applications portfolio and in-flight projects
Develop application consolidation plan
Obtain business alignment and buy-in
Execute application consolidation plan
                                             Organizational Development
Complete HR process to identify IT staff, role, reporting relationship, job location
Secretariat to work with ITD to identify staff that will need to transition to Commonwealth
Secretariat to work with ITD, HRD, and NAGE to complete smooth transition
Identify staff training needs to manage consolidated IT services
Establish mentoring and apprenticeship program to facilitate knowledge sharing
Build strategic recruiting plan to build partnerships with local schools
                                                   Communications
Hold meeting with command staff from each agency to discuss consolidation
Conduct Secretariat town meetings twice a year
Communicate consolidation effects to external stakeholders
TION AND PUBLIC WORKS: SECRETARIAT IT CONSOLIDATION PLAN DRAFT
                                              2009                    2010
                                                          FY2010                      FY2011
                  Owner
                                    M A M J   J   A S O N D J F M A M J   J   A S O N D

       SCIO
       SCIO

       SCIO
       SCIO
       SCIO
       Sec. IT Steering Committee

       SCIO
       Sec. IT Steering Committee


       SCIO
       SCIO
       SCIO
       SCIO
       SCIO
       SCIO

       IT Help Desk Director
       IT Help Desk Director
       IT Help Desk Director
       IT Help Desk Director
       IT Help Desk Director
       IT Help Desk Director
       IT Help Desk Director
       IT Help Desk Director
       ITD Network Project
       Manager
       IT Help Desk Director
       SCIO

       IT Site Support Lead
       IT Site Support Lead
       IT Site Support Lead

       SCIO
SCIO
IT Site Support Lead
Human Resources
IT Site Support Lead

Mass.Gov Portal Services
Mass.Gov Portal Services
EOHHS Portal Services
EOHHS Portal Services
EOHHS Portal Services
EOHHS Portal Services

SCIO
SCIO
SCIO
SCIO
SCIO
SCIO
SCIO

HR Director
HR Director
HR Director
HR Director
HR Director
HR Director

SCIO
SCIO
SCIO
             2011
FY2011                 FY2012
   J F M A M J   J   A S O N D
       EXECUTIVE OFFICE OF ENERGY & ENVIRONM


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                                                   EXECUTIVE OFFICE OF ENERGY & ENVIRONMENTA


                                                  Activity

                                     Executive Order 510 - Major Milestones
Develop detailed secretariat plans
Achieve substantial completion of secretariat consolidation
                                                   IT Governance
Establish IT Steering Committee members
Establish IT Steering Committee mission, charter, meeting frequency and other logistics
Conduct EOEEA IT Steering Committee meetings
                                     Consolidate Internal Helpdesk Services
Select Help Desk project team members and develop detailed project plan.
Develop baseline measurements for KPIs and measure on an ongoing basis
Map requirements to ITIL framework
Identify key staff for various levels of the EOEEA Help Desk
Evaluate Helpdesk tool for consolidated EOEEA helpdesk
Procure or select tool (if existing tool is not being used)
Implement tool (if existing tool is not being used)
Train staff
Develop and publish tiered SLA’s based on agency needs
Develop virtual staffing model
Pilot virtual staffing model
Rollout virtual staffing model across the Secretariat
                                      Consolidate Desktop and LAN Services
Select Desktop and LAN project team members and develop detailed project plan
Baseline the processes and procedures that exist across the various agencies
Develop baseline measurements for KPIs and measure on an ongoing basis
Assess staff roles/responsibilities
Validate staffing requirements for IT Site support staff at the Secretariat level
Establish and standardize SLA’s across EOEEA
Establish and standardize Desktop and LAN processes across EOEEA
Transition IT Site support staff from agency to Secretariat level
Migrate 8 agencies to centrally managed support at the EOEEA level
                                          Consolidate Website IA Services
                                               Core Portalization Plan
Select Website IA project team members and develop detailed project plan
Develop baseline measurements for KPIs and measure on an ongoing basis
Train Website IA migration and maintenance team members
Validate current state across all agencies – namely, content volume and current IA
Define governance process to manage content and maintain IA
Review Mass.Gov information architecture and determine migration approach
Identify waves of migrations for: CZM, DAR, DCR, DEP, DFG,ELE
Complete Training on new Massw.Gov tools
Migrate Wave 1 of agency websites to centralized Website IA
Complete migration and begin implementation of performance management system
Migrate Wave 2-N of agency websites to centralized Website IA
Refresh content and information architecture as needed
                                   Decommission of 'Non-compliant' Websites
Conduct QA identification process for ‘non-compliant’ websites and domains
Develop baseline measurements for KPIs and measure on an ongoing basis
Incorporate findings from QA check into Master List
Discuss, validate, and update findings with Secretariats and/or agencies
Determine timeline to decommission identified ‘non-compliant’ website
Determine future governance for content authorship, management and IA design
Decommission old website and migrate content
                      Consolidate Selected IT Application Services (per SCIO identification)
Select application services team members and develop detailed project plan
Understand current application environment and supporting business processes
Develop baseline measurements for KPIs and measure on an ongoing basis
Compile application inventory information
Conduct due diligence and identify candidates for consolidation
Design application governance operating model
Develop consolidation approach
Obtain business alignment and buy-in
Execute application consolidation plan
                                          Organizational Development
Generate seniority lists based on hire dates with the Commonwealth
Complete organizational chart and evaluate employee location/reporting/job change
Send information packet to Steve Perry at OER
Communicate overall impacts and changes to Secretariat IT Steering Committee
Communicate key changes to individual employee
Identify staff training needs to manage consolidated IT services
Establish mentoring and apprenticeship program to facilitate knowledge sharing
Build strategic recruiting plan to build partnerships with local schools
                                                Communications
Hold meeting with key staff from each agency to discuss consolidation
Conduct Secretariat town meetings twice a year
Communicate consolidation effects to external stakeholders
                                                IT Administration
Finalize selection of "centralized (perhaps hybrid) IT Administration" model
Develop ISA's in preparation for July 1, 2009
Execute Budget/Finance procedures based on IT Administration guidelines
Execute Procurement/Contracts procedures based on IT Administration guidelines
Execute HR procedures based on IT Administration guidelines
Plan and execute activities for post-Day 1 transition
& ENVIRONMENTAL AFFAIRS: SECRETARIAT IT CONSOLIDATION PLAN DRAFT
                               2009                    2010                        2011
                                           FY2010                      FY2011
           Owner
                     M A M J   J   A S O N D J F M A M J   J   A S O N D J F M A

      Bob Wilbur
      Bob Wilbur

      Bob Wilbur
      Bob Wilbur
      Bob Wilbur

      Bob Wilbur
      Bob Wilbur
      Bob Wilbur
      Bob Wilbur
      Bob Wilbur
      Bob Wilbur
      Bob Wilbur
      Bob Wilbur
      Bob Wilbur
      Bob Wilbur
      Bob Wilbur
      Bob Wilbur

      Dave Robbins
      Dave Robbins
      Dave Robbins
      Dave Robbins
      Dave Robbins
      Dave Robbins
      Dave Robbins
      Dave Robbins
      Dave Robbins


      Mike Ciulla
      Mike Ciulla
      Mike Ciulla
      Mike Ciulla
      Mike Ciulla
      Mike Ciulla
      Mike Ciulla
      TBD
Mike Ciulla
Mike Ciulla
Mike Ciulla
Mike Ciulla

Mike Ciulla
Mike Ciulla
Mike Ciulla
Mike Ciulla
Mike Ciulla
Mike Ciulla
Mike Ciulla

Bob Wilbur
Bob Wilbur
Bob Wilbur
Bob Wilbur
Bob Wilbur
Bob Wilbur
Bob Wilbur
Bob Wilbur
Bob Wilbur

Bob Wilbur
HR Director
Bob Wilbur
Bob Wilbur
Bob Wilbur
HR Director
HR Director
HR Director

Bob Wilbur
Bob Wilbur
Bob Wilbur

Bob Wilbur
Bob Wilbur
Bob Wilbur
Bob Wilbur
Bob Wilbur
Bob Wilbur
T
      2011                  2012
1                     FY2012
    M J   J   A S O N D J F M A M J
                                         EXECUTIVE OFFICE OF LABOR AND WORKFORCE DEVELOP


 #                                                  Activity

0.0                                   Executive Order 510 - Major Milestones
 0.1   Develop detailed secretariat plans
 0.2   Achieve substantial completion of secretariat consolidation
1.0                                                IT Governance
 1.1   Establish IT Steering Committee members
 1.2   Establish IT Steering Committee mission, charter, meeting frequency and other logistics
 1.3   Conduct EOLWD IT Steering Committee meetings
2.0                                   Consolidate Internal Helpdesk Services
 2.1   Select Help Desk Committee, project team and develop detailed project plan
 2.2   Map requirements to ITIL framework
 2.3   Identify key staff
 2.4   Evaluate and Select Helpdesk software
 2.5   Procure Help Desk Software
 2.6   Install Helpdesk Software
 2.7   Develop baseline measurements for KPIs and measure on an ongoing basis
 2.8   Develop standard procedures and identify key logistics
 2.9   Identify Help Desk tracking and escalation criteria
2.10   Train all staff on Help Desk software
2.11   Develop and publish tiered SLAs based on agency needs
2.12   Implement single phone number and URL
2.13   Develop virtual staffing model
2.14   Rollout virtual staffing model across the Secretariat
3.0                                    Consolidate Desktop and LAN Services
 3.1   Select project team members and develop detailed project plan
 3.2   Baseline processes and procedures that exist across the various agencies
 3.3   Assess staff roles/responsibilities
 3.4   Select insourced or outsourced (Retrofit) support model for PC provisioning
 3.5   Develop support model for printers and other end user devices
 3.6   Develop Service Catalog with SLA's for Desktop and LAN services
 3.7   Develop baseline measurements for KPIs and measure on an ongoing basis
 3.8   Establish and standardize Desktop and LAN processes
 3.9   Validate staffing requirements for IT Site support staff at the Secretariat level
3.10   Develop standard PC images, and refresh/patch policies
3.11   Standardize procurement process and timeline to meet end user requirements
3.12   Transition IT Site support staff from agency to Secretariat level
3.13   Migrate 8 agencies to centrally managed support at the EOLWD level
3.14   Refine SLA's and policies as an iterative process
4.0                                        Consolidate Website IA Services
 4.1   Conduct QA identification process for ‘non-compliant’ websites and domains
 4.2   Develop baseline measurements for KPIs and measure on an ongoing basis
4.3   Incorporate findings from QA check into Master List
4.4   Discuss, validate, and update findings with Secretariats and/or agencies
4.5   Determine timeline to decommission identified ‘non-compliant’ website
4.6   Determine future governance for content authorship, management and IA design
4.7   Decommission old website and migrate content
5.0                   Consolidate Selected IT Application Services (per SCIO identification)
5.1   Understand Lexus Nexus TimeMatters environment and supporting business processes
5.2   Develop baseline measurements for KPIs and measure on an ongoing basis
5.3   Compile application inventory information for Lexus Nexus TimeMatters
5.4   Design application governance operating model
5.5   Develop application consolidation plan
5.6   Obtain business alignment and buy-in
5.7   Execute application consolidation plan
6.0                                        Organizational Development
6.1   Generate seniority lists based on hire dates with the Commonwealth
6.2   Complete organizational chart and evaluate employee location/reporting/job change
6.3   Send information packet to Steve Perry at OER
6.4   Communicate overall impacts and changes to Secretariat IT Steering Committee
6.5   Communicate key changes to individual employee
6.6   Identify staff training needs to manage consolidated IT services
6.7   Establish mentoring and apprenticeship program to facilitate knowledge sharing
6.8   Build strategic recruiting plan to build partnerships with local schools
7.0                                              Communications
7.1   Hold meeting with key staff from each agency to discuss consolidation
7.2   Conduct Secretariat town meetings twice a year
7.3   Communicate consolidation effects to external stakeholders
8.0                                              IT Administration
8.1   Finalize selection of "delegated IT Administration" model
8.2   Develop ISA's in preparation for July 1, 2009
8.3   Execute Budget/Finance procedures based on IT Administration guidelines
8.4   Execute Procurement/Contracts procedures based on IT Administration guidelines
8.5   Execute HR procedures based on IT Administration guidelines
8.6   Plan and execute activities for post-Day 1 transition
WORKFORCE DEVELOPMENT: IT CONSOLIDATION PLAN DRAFT
                                2009                    2010                  2011
                                           FY2010                      FY2011
            Owner
                      M A M J   J   A S O N D J F M A M J   J   A S O N D J F M A

       John Glennon
       John Glennon

       John Glennon
       John Glennon
       John Glennon

       John Glennon
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team

       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team
       HD/LAN Team

       Yean-Ai Long
       Yean-Ai Long
Yean-Ai Long
Yean-Ai Long
Yean-Ai Long
Yean-Ai Long
Yean-Ai Long

John Glennon
John Glennon
John Glennon
John Glennon
John Glennon
John Glennon
John Glennon

John Glennon
HR Director
John Glennon
John Glennon
John Glennon
HR Director
HR Director
HR Director

John Glennon
John Glennon
John Glennon

John Glennon
John Glennon
John Glennon
John Glennon
John Glennon
John Glennon
    2011
1
           M J
      EXECUTIVE OFFICE OF PUBLI


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                                                                              EXECUTIVE OFFICE OF PUBLIC SA


                                                    Activity
                                    Executive Order 510 - Major Milestones
Develop detailed secretariat plans
Achieve substantial completion of secretariat consolidation
                                                   IT Governance
Establish IT Steering Committee members
Establish IT Steering Committee mission, charter, meeting frequency and other logistics
Conduct EOPSS IT Steering Committee meetings
                                       Consolidate Internal Helpdesk Services
Establish project team and develop a detailed project plan
Map requirements to ITIL framework
Develop baseline measurements for KPIs and measure on an ongoing basis
Select a common helpdesk tool
Develop and implement Incident and Problem Management for each agency
Develop and implement Request Fulfillment for each agency
Develop and implement Asset Management for each agency
Develop virtual staffing model to support Level 1/2/3 helpdesk operations
                                       Consolidate Desktop and LAN Services
Establish project team and develop a detailed project plan
Baseline the processes and procedures that exist across the various agencies
Develop baseline measurements for KPIs and measure on an ongoing basis
Assess staff roles/responsibilities
Validate staffing requirements for IT Site support staff at the Secretariat level
Establish and standardize Desktop and LAN processes across EOPSS
Establish and standardize SLA’s across EOPSS
Transition IT Site support staff from agency to Secretariat level
Migrate 12 agencies to centrally managed support at the EOPSS level
                                          Consolidate Website IA Services
Establish project team and develop a detailed project plan
Develop baseline measurements for KPIs and measure on an ongoing basis
Develop IA and content for Mass National Guard webpage, with a link to the official site
Portalize static Mass National Guard site
Launch Mass National Guard site with link to official site maintained by federal agency
Migrate MASSCOR Industries content and conduct quality assurance
Refresh content and information architecture as needed
Conduct QA identification process for ‘non-compliant’ websites and domain names
                       Consolidate Selected IT Application Services (per SCIO identification)
Establish project team and develop a detailed project plan
Identify potential applications for consolidation for each category listed in plan
Understand current application environment and supporting business processes
Develop baseline measurements for KPIs and measure on an ongoing basis
Compile application inventory information
Design application governance operating model
Develop application consolidation plan
Obtain business alignment and buy-in
Execute application consolidation plan
                                             Organizational Development
Generate seniority lists based on hire dates with the Commonwealth
Prepare information packet with 7/1 Org Chart and IT employee impact analysis
Send information packet to Steve Perry at OER
Communicate overall impacts and changes to Secretariat IT Steering Committee
Communicate key changes to individual employees
Identify staff training needs to manage consolidated IT services
Establish mentoring and apprenticeship program to facilitate knowledge sharing
Build strategic recruiting plan to build partnerships with local schools
                                                  Communications
Hold meeting with command staff from each agency to discuss consolidation
Conduct Secretariat town meetings twice a year
Communicate consolidation effects to external stakeholders
                                                  IT Administration
Finalize selection of "delegated IT Administration" model
Develop ISA's in preparation for July 1, 2009
Execute Budget/Finance procedures based on IT Administration guidelines
Execute Procurement/Contracts procedures based on IT Administration guidelines
Execute HR procedures based on IT Administration guidelines
Plan and execute activities for post-Day 1 transition
CE OF PUBLIC SAFETY AND SECURITY IT CONSOLIDATION ROADMAP
                                 2009                    2010
                                             FY2010                      FY2011
               Owner   M A M J   J   A S O N D J F M A M J   J   A S O N D J

       Curt Wood
       Curt Wood

       Curt Wood
       Curt Wood
       Curt Wood

       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood

       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood

       Kosta Spanos
       Kosta Spanos
       Kosta Spanos
       Kosta Spanos
       Kosta Spanos
       Kosta Spanos
       Kosta Spanos
       Kosta Spanos

       Curt Wood
       Curt Wood
       Curt Wood
       Curt Wood
Curt Wood
Curt Wood
Curt Wood
Curt Wood
Curt Wood

HR Director
Curt Wood/Sec HR
Curt Wood
Curt Wood
Curt Wood
HR Director
HR Director
HR Director

Curt Wood
Curt Wood
Curt Wood

John Grossman
John Grossman
John Grossman
John Grossman
John Grossman
John Grossman
                 2011                  2012
FY2011                           FY2012
         F M A M J   J   A S O N D J F M A M J
       EXECUTIVE OFFICE OF TRANSPORTATION AND P


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                                               EXECUTIVE OFFICE OF TRANSPORTATION AND PUBLI


                                                    Activity

                                    Executive Order 510 - Major Milestones
Develop detailed secretariat plans
Achieve substantial completion of secretariat consolidation
                                                 IT Governance
Establish Secretariat IT Steering Committee Members
Conduct IT Consolidation Orientation / Kickoff Session with all members
Establish Secretariat IT Governance Model with details
Communicate new IT governance model, including processes, communication vehicles, process drivers, etc.

Complete implementation of new IT governance model and processes
Conduct implementation checkpoint highlighting what is working and what needs adjustment / refinement

Obtain business alignment and buy-in
Conduct EOT IT Steering Committee meetings
                                               IT Administration
Finalize selection of IT Administration" model
Develop ISA's in preparation for July 1, 2009
Execute Budget/Finance procedures based on IT Administration guidelines
Execute Procurement/Contracts procedures based on IT Administration guidelines
Execute HR procedures based on IT Administration guidelines
Plan and execute activities for post-Day 1 transition
                                        Consolidate Internal Helpdesk Services
Identify key stakeholders
Establish functional requirements
Establish technical specifications
Conduct detailed tool testing and select tool
Establish licensing and procurement strategy for incident tracking system
Design new tracking system (including streamlined categories)
Complete ‘Tools-of-the-Trade’ Worksheet Template
Create draft SLAs and subsequent KPIs
Determine reporting process
Migrate to new tracking system
Conduct helpdesk staff training on new tool
Communicate to end-users about new tool
Identify base skill set required for Tier 1 technician from “Tools-of-the-Trade” Worksheet
Cross-train to achieve 'Tier 1' skill set level
Roll out customer-facing self-service web forms
                                        Consolidate Desktop and LAN Services
Establish project team and develop a detailed project plan
Migrate remaining 20% to single centralized patch management system, including documentation and regular
management procedures
Migrate remaining 20% to single centralized anti-virus management system, including documentation and
regular management procedures.
Migrate to single centralized desktop OS imaging system (Windows Deployment Server), including documented
procedures
Establish SLAs for Desktop and LAN services

Consolidate security standards and policies for desktops and laptops
Create standards and policy documentation for all vendor-supplied desktops and laptops
Establish Secretariat Desktop Administration Team
                                        Consolidate Website IA Services
Core Portalization, Ph 1 - Preparation and Planning: Commission centralized team as well as agency liaisons

Core Portalization, Ph 2 - Content Analysis: Validate current state across all agencies - namely, content volume
and current information architecture
Core Portalization, Ph 2 - Content Analysis: Review Mass.Gov information architecture and determine
migration approach (i.e., migration phases and sequence of agency migrations)
Core Portalization, Ph 2 - IA Development: Design integrated Secretariat-wide information architecture
Core Portalization, Ph 3 & 4 - Training / Content / Site Building: Migrate agency content per schedule and
conduct quality assurance
Core Portalization, Ph 5 - Launch and Communicate: Complete agency migration and begin implementation of
performance management system (usage, complaints, growth, etc.)
Core Portalization, Ph 6 - Post-launch Support: Refresh content and information architecture as needed
Maintenance, Step 1: Identify - Conduct QA identification process for non-compliant websites and domain
names - key sources include, but are not limited to, budget expenses (beyond IT - e.g., marketing), Mass.Gov
Resource Database, results from automated text scans of inline links, Legal departmental reviews, and any
customer / user feedback received to date
Maintenance, Step 2: Document and Synthesize - Incorporate findings from QA check into Master List
(maintained by Mass.Gov Portal Services)
Maintenance, Step 3: Validate and / or Negotiate - Discuss, validate, and update findings per working sessions /
meetings with Secretariats and / or agencies
Maintenance, Step 4: Plan - Determine timeline to decommission identified non-compliant website
Maintenance, Step 5: Establish and Implement New Governance Model - Determine and 'socialize' future state
governance for content authorship, content management, and information architecture design

Maintenace, Step 6: Decommission and Migrate: decommission old website and migrate content (per the
standard portalization process outlined in the second part of this plan section)
                     Consolidate Selected IT Application Services (per SCIO identification)
Establish project team and develop a detailed project plan
Understand current application environment and supporting business processes
Compile application inventory information

Compile system flow diagram including all system interface points
Determine KPIs for efficiency and effectiveness, ensuring that they are aligned with Commonwealth-wide KPIs

Develop prioritization criteria
Prioritize applications portfolio and in-flight projects

Develop high level application consolidated plan for the prioritized projects
Obtain business alignment and buy-in to plan

Develop SOW for each application consolidation

Align Resources to complete Plan
                                            Organizational Development
Complete HR process to identify IT staff, role, reporting relationship, job location
Secretariat to work with ITD to identify staff that will need to transition to Commonwealth
Secretariat to work with ITD, HRD, and NAGE to complete smooth transition
Identify staff training needs to manage consolidated IT services
Establish mentoring and apprenticeship program to facilitate knowledge sharing
Build strategic recruiting plan to build partnerships with local schools
                                                  Communications
Hold meeting with command staff from each agency to discuss consolidation
Conduct Secretariat town meetings twice a year
Communicate consolidation effects to external stakeholders
ATION AND PUBLIC WORKS: SECRETARIAT IT CONSOLIDATION PLAN DRAFT
                                               2009                    2010
                                                           FY2010                      FY2011
                   Owner
                                     M A M J   J   A S O N D J F M A M J   J   A S O N D

        SCIO
        SCIO

        SCIO
        SCIO
        SCIO
        Sec. IT Steering Committee

        SCIO
        Sec. IT Steering Committee

        E.Hyde
        SCIO

        SCIO
        SCIO
        SCIO
        SCIO
        SCIO
        SCIO

        T.Cream, J.Charlton
        T.Cream, J.Charlton
        T.Cream, J.Charlton
        T.Cream, J.Charlton
        T.Cream, J.Charlton
        J.Charlton, S.Marcucci
        J.Charlton
        J.Charlton, S.Marcucci
        J.Charlton, S.Marcucci
        T.Cream, J.Charlton
        J.Charlton, S.Marcucci
        J.Charlton, S.Marcucci
        John Charlton
        J.Charlton                                               ? ? ? ? ? ?
        J.Charlton
K.Weber
D.Kulick, K.Cotter

D.Kulick, K.Cotter

L.Brandon, A.Puccia

J.Charlton, A.Puccia,
L.Brandon
J.Charlton, F.Healey
A.Puccia, L.Brandon
J.Charlton

K.Weber

M.Batista, C.Grey

M.Batista, C.Grey

M.Batista, C.Grey
M.Batista, C.Grey

M.Batista, C.Grey

M.Batista, C.Grey
M.Batista, C.Grey




M.Batista, C.Grey

M.Batista, C.Grey

M.Batista, C.Grey
M.Batista, C.Grey


M.Batista, C.Grey


SCIO/K.Weber, E.Hyde
D.Narwocki, K.Underhill,
MJPerry
D.Narwocki, K.Underhill,
MJPerry
SCIO/K.Weber, E.Hyde
SCIO/K.Weber, E.Hyde

SCIO/K.Weber, E.Hyde
D.Narwocki, K.Underhill,
MJPerry
SCIO/K.Weber, E.Hyde
D.Narwocki, K.Underhill,
MJPerry
D.Narwocki, K.Underhill,
MJPerry
PM TBD

HR Director
HR Director
HR Director
HR Director
HR Director
HR Director

SCIO
SCIO
SCIO
T
                 2011
    FY2011                 FY2012
       J F M A M J   J   A S O N D
       EXECUTIVE OFFICE OF ADMINISTRATIO


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 5.0
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 7.0
7.1
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7.3
 8.0
8.1
8.2
8.3
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8.5
8.6
                                                                 EXECUTIVE OFFICE OF ADMINISTRATION &


                                                      Activity

                                   Executive Order 510 - Major Milestones
Develop detailed secretariat plans
Achieve substantial completion of secretariat consolidation
                                                 IT Governance
Establish IT Steering Committee members
Establish IT Steering Committee mission, charter, meeting frequency and other logistics
Conduct ANF IT Steering Committee meetings to manage IT planning, budgeting, service level
approval/oversight, and performance management
                                   Consolidate Internal Helpdesk Services
Assemble teams
Defining three month plan for COE definition
Develop common standards, policies, processes for Center of Excellence (COE)
Gather and prioritize requirements across all agencies and industry leading standards (e.g., ITIL framework)

Communicate preliminary set of refined requirements
Confirm baseline KPIs across all ANF agencies (for 3 benefit areas: efficiency, effectiveness, and info security at
a minimum); establish Secretariat-wide accountability / operating model for ongoing measurement and
monitoring
Conduct performance measurement process
Develop and communicate out solution selection and evaluation criteria
Conduct preliminary selection of solution (primarily driven by business need) from one of the (3) existing ANF
helpdesk software packages
Determine whether additional configuration is necessary, and if yes, timeline to close gap and for related
procurement process
Analyze cost impacts related to additional configuration needs, licensing needs, consulting needs, training
needs, etc.
Conduct final selection of solution (includes cost impact considerations)
Conduct detailed design of process (i.e. incident management, request fulfillment, asset management)

Develop virtual and organizational staffing model to support Level 1/2/3 helpdesk operations at the Secretariat
level (including helpdesk and end user training)
                                      Consolidate Desktop and LAN Services
Assemble team
Define plan for COE definition (i.e. processes, service levels/tiers, scope, configuration, identify KPIs and
metrics across agencies)
Define set of SLAs (tiered) for all ANF agencies (at Secretariat level)
Conduct an assessment of the roles/responsibilities of staff providing Desktop and LAN support services
Develop common standards, policies, processes for Center of Excellence (COE); Document current state [e.g.
compiling comprehensive set of images across all ANF agencies] and future state
Measure KPIs on an ongoing basis
Validate staffing requirements for IT Site support staff at the Secretariat level
Transition selected IT Site support staff from agency to Center of Excellence at Secretariat level
Implementation:
 - Wave 1 migration - Quick wins (e.g. smaller agencies)
 - Wave 2 migration
 - Wave 3 migration (e.g. DOR)
                                          Consolidate Website IA Services
Develop baseline measurements for the Website Information Architecture Services KPIs identified in the plan,
and measure on an ongoing basis
Commission ANF team as well as agency liaisons
Portalize remaining ANF agencies
Complete migration and begin implementation of performance management system
Refresh content and information architecture as needed
Conduct QA identification process for ‘non-compliant’ websites and domain names
Incorporate findings from QA check into Master List (maintained by Mass.Gov Portal Services)
Discuss, validate, and update findings per working sessions / meetings with Secretariats and / or agencies

Determine timeline to decommission identified ‘non-compliant’ website
Determine and ‘socialize’ future state governance for content authorship, content management, and
information architecture design
Decommission old website and migrate content (per the standard portalization process outlined in this section)

Step 1: Conduct Teamsite/CMA training & plan for chunk development
Step 2: Validate adherence to accessible site development guidelines
Step 3: Perform chunk development and site building
Step 4: Re-link chunks under new architecture
                     Consolidate Selected IT Application Services (per SCIO identification)
Identify potential applications for consolidation for each application category
Understand current application environment and supporting business processes
Develop baseline measurements for the Application Services KPI’s identified in the plan, and measure on an
ongoing basis
Compile application inventory information
Design application governance operating model
Develop application consolidation plan
Obtain business alignment and buy-in
Execute application consolidation plan
                                           Organizational Development
Generate seniority lists based on hire dates with the Commonwealth
Complete organizational chart and evaluate employee location/reporting/job change
Send information packet to Steve Perry at OER
Create single information packet across all Secretariats and send to NAGE
Review and clarify information packet contents as needed
Communicate overall impacts and changes to Secretariat IT Steering Committee
Communicate key changes to individual employee
Identify staff training needs to manage consolidated IT services
Establish mentoring and apprenticeship program to facilitate knowledge sharing
Build strategic recruiting plan to build partnerships with local schools
                                                 Communications
Hold meeting with key staff from each agency to discuss consolidation
Conduct Secretariat town meetings twice a year to provide update on progress and status
Communicate consolidation effects to external stakeholders
                                                 IT Administration
Finalize selection of "delegated IT Administration" model
Develop ISA's in preparation for July 1, 2009
Execute detailed Budget/Finance procedures based on IT Administration guidelines document
Execute detailed Procurement/Contracts procedures based on IT Administration guidelines document

Execute detailed HR procedures based on IT Administration guidelines document
Plan and execute activities for post-Day 1 transition
MINISTRATION & FINANCE: SECRETARIAT IT CONSOLIDATION PLAN DRAFT
                                  2009                    2010                        2011
                                              FY2010                        FY2011
             Owner
                        M A M J   J   A S O N D J F M A M J   J   A S   O N D J F M

       Marcie Desmond
       Marcie Desmond

       Marcie Desmond
       Marcie Desmond
       Marcie Desmond




       TBD




       TBD
TBD




Marcie Desmond
Marcie Desmond
Marcie Desmond

Marcie Desmond
Marcie Desmond
Marcie Desmond
Marcie Desmond
Marcie Desmond

SCIO
Secretariat HR
SCIO/Sec HR
Steve Perry (OER)
Steve Perry (OER)
SCIO
SCIO
Secretariat HR
Secretariat HR
HRD

Marcie Desmond
Marcie Desmond
Marcie Desmond

Marcie Desmond
Marcie Desmond
Marcie Desmond
Marcie Desmond

Marcie Desmond
Marcie Desmond
            2011                  2012
Y2011                       FY2012
        A M J   J   A S O N D J F M A M J
       EXECUTIVE OFFICE OF EDU


 #

 0.0
0.1
0.2
 1.0
1.1
1.2
1.3

 2.0
2.1
2.2
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2.4
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2.6


2.7
2.8
2.9

2.10

2.11

2.12
2.13
2.14

 3.0
3.1
3.2

3.3
3.4
3.5

3.6
3.7
3.8
3.9
3.10
3.11
3.12
 4.0
4.1
4.2
4.3
4.4
4.5
 5.0
5.1
5.2
5.3

5.4
5.5
5.6
5.7
5.8
 6.0
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
6.10
 7.0
7.1
7.2
7.3
 8.0
8.1
8.2
8.3
8.4
8.5
8.6
                                                                                 EXECUTIVE OFFICE OF EDUCAT


                                                     Activity

                                    Executive Order 510 - Major Milestones
Develop detailed secretariat plans
Achieve substantial completion of secretariat consolidation
                                                  IT Governance
Establish IT Steering Committee members
Establish IT Steering Committee mission, charter, meeting frequency and other logistics
Conduct EOE IT Steering Committee meetings to manage IT planning, budgeting, service level
approval/oversight, and performance management
                                      Consolidate Internal Helpdesk Services
Assemble teams
Define detailed plan for EOE helpdesk
Develop common standards, policies, processes for EOE helpdesk
Gather and prioritize requirements across all agencies and industry leading standards (e.g., ITIL framework)
Communicate preliminary set of refined requirements
Confirm baseline KPIs across all EOE agencies (for 3 benefit areas: efficiency, effectiveness, and info security at
a minimum); establish Secretariat-wide accountability / operating model for ongoing measurement and
monitoring
Conduct performance measurement process
Develop and communicate out solution selection and evaluation criteria
Conduct preliminary selection of solution (primarily driven by business need) from one of the existing EOE
helpdesk software packages
Determine whether additional configuration is necessary, and if yes, timeline to close gap and for related
procurement process
Analyze cost impacts related to additional configuration needs, licensing needs, consulting needs, training
needs, etc.
Conduct final selection of solution (includes cost impact considerations)
Conduct detailed design of process (i.e. incident management, request fulfillment, asset management)
Develop virtual and organizational staffing model to support Level 1/2/3 helpdesk operations at the Secretariat
level (including helpdesk and end user training)
                                      Consolidate Desktop and LAN Services
Assemble team
Define plan for EOE helpdesk (i.e. processes, service levels/tiers, scope, configuration, identify KPIs and metrics
across agencies)
Define set of SLAs (tiered) for all EOE departments (at Secretariat level)
Conduct an assessment of the roles/responsibilities of staff providing Desktop and LAN support services
Develop common standards, policies, processes for EOE helpdesk; Document current state [e.g. compiling
comprehensive set of images across all EOE agencies] and future state
Measure KPIs on an ongoing basis
Validate staffing requirements for IT Site support staff at the Secretariat level
Transition selected IT Site support staff from department to EOE Tier 1 helpdesk at Secretariat level
Implementation:
 - Wave 1 migration
 - Wave 2 migration
 - Wave 3 migration
                                          Consolidate Website IA Services
Define common process for posting of static web content on EOE agency sites
Define requirements for single software package to manage posting of static Web content
Select single software package (e.g. Teamsite) for posting static Web content
Train users on common package
Setup additional links between Mass.Gov and Mass.edu sites for DHE and DESE
                       Consolidate Selected IT Application Services (per SCIO identification)
Identify potential applications for consolidation for each application category
Understand current application environment and supporting business processes
Develop baseline measurements for the Application Services KPI’s identified in the plan, and measure on an
ongoing basis
Compile application inventory information
Design application governance operating model
Develop application consolidation plan
Obtain business alignment and buy-in
Execute application consolidation plan
                                            Organizational Development
Generate seniority lists based on hire dates with the Commonwealth
Complete organizational chart and evaluate employee location/reporting/job change
Send information packet to Steve Perry at OER
Create single information packet across all Secretariats and send to NAGE
Review and clarify information packet contents as needed
Communicate overall impacts and changes to Secretariat IT Steering Committee
Communicate key changes to individual employee
Identify staff training needs to manage consolidated IT services
Establish mentoring and apprenticeship program to facilitate knowledge sharing
Build strategic recruiting plan to build partnerships with local schools
                                                 Communications
Hold meeting with key staff from each agency to discuss consolidation
Conduct Secretariat town meetings twice a year to provide update on progress and status
Communicate consolidation effects to external stakeholders
                                                 IT Administration
Finalize selection of "delegated IT Administration" model
Develop ISA's in preparation for July 1, 2009
Execute detailed Budget/Finance procedures based on IT Administration guidelines document
Execute detailed Procurement/Contracts procedures based on IT Administration guidelines document
Execute detailed HR procedures based on IT Administration guidelines document
Plan and execute activities for post-Day 1 transition
FFICE OF EDUCATION: SECRETARIAT IT CONSOLIDATION PLAN DRAFT
                                2009                    2010
                                            FY2010                      FY2011
            Owner
                      M A M J   J   A S O N D J F M A M J   J   A S O N D J
SCIO
Secretariat HR
SCIO/Sec HR
Steve Perry (OER)
Steve Perry (OER)
SCIO
SCIO
Secretariat HR
Secretariat HR
HRD
              2011                  2012
FY2011                        FY2012
      F M A M J   J   A S O N D J F M A M J
       EXECUTIVE OFFICE OF HOUSING AND ECONO


 #

 0.0
0.1
0.2
 1.0
1.1
1.2
1.3
 2.0
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
 3.0
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
####

4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8

4.13
4.14
4.15
4.16
4.17
4.18
4.19
 5.0
5.1
5.2
5.3
5.4
5.5
5.6
5.7
 6.0
 6.1
 6.2
 6.3
 6.4
 6.5
 6.6
 7.0
7.1
7.2
7.3
 8.0
8.1
8.2
8.3
8.4
8.5
8.6
                                                    EXECUTIVE OFFICE OF HOUSING AND ECONOMIC


                                                  Activity

                                       Executive Order 510 - Major Milestones
Develop detailed secretariat plans
Achieve substantial completion of secretariat consolidation
                                                   IT Governance
Establish IT Steering Committee members
Establish IT Steering Committee mission, charter, meeting frequency and other logistics
Conduct EOHED IT Steering Committee meetings to manage IT planning, budgeting, service level approval/oversight, and per
                                       Consolidate Internal Helpdesk Services
Select Help Desk Committee and project team members. Develop detailed project plan.
Develop baseline measurements for the Helpdesk KPI’s identified in the plan, and measure on an ongoing basis
Map the requirements for each agency helpdesk service to the various process components of the ITIL framework
Identify key staff for various levels of the EOHED Help Desk
Implement HelpSTAR and integrate with existing tool at DHCD
Train staff
Develop and publish tiered SLA’s based on agency needs
Develop virtual staffing model to support Level 1/2/3 helpdesk operations at the Secretariat level
Rollout virtual staffing model across the Secretariat
                                        Consolidate Desktop and LAN Services
Baseline the Desktop and LAN processes and procedures that exist across the various EOHED agencies
Develop baseline measurements for the Desktop and LAN Services KPI’s identified in the plan, and measure on an ongoing b
Conduct an assessment of the roles/responsibilities of staff providing Desktop and LAN support services
Validate staffing requirements for IT Site support staff at the Secretariat level
Establish and standardize Desktop and LAN processes (e.g., image distribution, patch management, etc.) across EOHED
Establish and standardize SLA’s across EOHED
Transition IT Site support staff from agency to Secretariat level
Migrate 8 agencies to centrally managed support at the EOHED level
                                           Consolidate Website IA Services
                                               Core Portalization Plan
Develop baseline measurements for the Website Information Architecture Services KPI’s identified in the plan, and measure
Preparation and Planning: Commission centralized team as well as agency liaisons
Content Analysis: Validate current state across all agencies – namely, content volume and current information architecture
Content Analysis: Review Mass.Gov information architecture and determine migration approach
IA Development: Design integrated Secretariat-wide information architecture
Training / Content / Site Building: Migrate agency content per schedule and conduct quality assurance
Launch and Communicate: Complete agency migration and begin implementation of performance management system
Post-launch Support: Refresh content and information architecture as needed
                                     Decommission of 'Non-compliant' Websites
Conduct QA identification process for ‘non-compliant’ websites and domain names
Develop baseline measurements for the Website Information Architecture Services KPI’s identified in the plan, and measure
Incorporate findings from QA check into Master List (maintained by Mass.Gov Portal Services)
Discuss, validate, and update findings per working sessions / meetings with Secretariats and / or agencies
Determine timeline to decommission identified ‘non-compliant’ website
Determine and ‘socialize’ future state governance for content authorship, content management, and information architectu
Decommission old website and migrate content (per the standard portalization process outlined in this section)
                       Consolidate Selected IT Application Services (per SCIO identification)
Understand current application environment and supporting business processes
Develop baseline measurements for the Application Services KPI’s identified in the plan, and measure on an ongoing basis
Compile application inventory information
Design application governance operating model
Develop application consolidation plan
Obtain business alignment and buy-in
Execute application consolidation plan
                                            Organizational Development
Move to the Service Bureau Model
Implement HIC Migration at OCABR from DPS
OCABR IT Consolidation at 1000 Washington Street Location
Identify staff training needs to manage consolidated IT services
Establish mentoring and apprenticeship program to facilitate knowledge sharing
Build strategic recruiting plan to build partnerships with local schools
                                                  Communications
Hold meeting with key staff from each agency to discuss consolidation
Conduct Secretariat town meetings twice a year to provide update on progress and status
Communicate consolidation effects to external stakeholders
                                                 IT Administration
Finalize selection of "delegated IT Administration" model
Develop ISA's in preparation for July 1, 2009
Execute detailed Budget/Finance procedures based on IT Administration guidelines document
Execute detailed Procurement/Contracts procedures based on IT Administration guidelines document
Execute detailed HR procedures based on IT Administration guidelines document
Plan and execute activities for post-Day 1 transition
G AND ECONOMIC DEVELOPMENT: SECRETARIAT IT CONSOLIDATION PLAN DRAFT
                                        2009                    2010                     20
                                                    FY2010                      FY2011
                     Owner
                              M A M J   J   A S O N D J F M A M J   J   A S O N D J F

             Gerry Young
             Gerry Young

             Gerry Young
             Gerry Young
             Gerry Young

             TBD

TIL framework




            TBD
measure on an ongoing basis


etc.) across EOHED




             TBD

nformation architecture




management system


             TBD
n the plan, and measure on an ongoing basis




d information architecture design


            Gerry Young
            Gerry Young
            Gerry Young
            Gerry Young
            Gerry Young
            Gerry Young
            Gerry Young

            Gerry Young
            Jean Calixte
            Dana Racine
            Secretariat HR
            Secretariat HR
            John Glennon
DRAFT
                2011                  2012
 FY2011                         FY2012
          M A M J   J   A S O N D J F M A M J

								
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