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LINGAN GOLF AND COUNTRY CLUB


POLICIES & PROCEDURES MANUAL




             2009
                                                                        2


                                     INDEX
                                                                   Page

Mission Statement                                                   1

Reason for Establishment of Policies and Procedures                2

Section 100 - Board of Directors – Policies
100 – 1            Board Member Discipline                          3
100 – 2            Respectful Behaviour                             4
100 – 3            Alcohol Use                                      5
100 – 4            Confidentiality of Human Resource Discussions    6
100 – 5            Conflict of Interest                             7
100 – 6            Board Compensation                               8

Section 200 – Employee Policies
200 – 1            Staff Discipline                                 9
200 – 2            Employee Smoking                                11
200 – 3            Staff Relations                                 12
200 – 4            Staff Sexual Harassment                         13
200 – 5            Dress Code Policy/Personal Hygiene              14
200 – 6            Staff Conflict of Interest                      15
200 – 7            Staff Requests for Time-Off                     16

Section 300 – Golf Operations Policies
300 – 1             Golf Course Closure                            17
300 – 2             Player Check-in                                18
300 – 3             Dress Code                                     19
300 – 4             Power Cart                                     20
300 – 5             Pace of Play                                   21

Section 400 – Office/Finance Policies
400 – 1             Green Fee Requests for Charitable Purposes     22
400 – 2             Signing Authority                              23
400 – 3             Cash Handling                                  24

Section 500 – General Policies
500 – 1            Harassment                                      25
500 – 2            Privacy                                         26
500 – 3            Alcohol Consumption                             27
500 – 4            Smoking
                                                                         3


                          Mission Statement

                   Lingan Golf and Country Club


That The Lingan Golf and Country Club, the birthplace of golf in Nova
Scotia, provide our members and welcomed guests the most enjoyable
round of golf offered on our historic island.


Members:

As members of The Lingan Golf and Country Club, we are responsible to
the club for our actions, attitudes, and appearances. It is these actions,
attitudes, and appearances that define our club and convey messages, good
and bad, to other members and guests.

Therefore, the Board of Directors, The Lingan Golf and Country Club will
oversee our Mission Statement and will monitor, record, and reprimand
any member found to not abide by our Mission. Corrective action will lie
with the Board of Directors, The Lingan Golf and Country Club.
Suspensions and/or dismissal from the club could result.


Guests:

As guests of The Lingan Golf and Country Club, golfers are to conduct
themselves as if they were members of our club. They will abide by all the
rules that members abide. Any infractions of club rules will result in
corrective action by the LIngan Board of Directors which may include
suspension of playing privileges and/or denial of entrance to the club’s
property.
                                                                                      4




                           Policies and Procedures



Lingan Golf and Country Club is dedicated to the enjoyment of golf by all of its

members and guests. To ensure that our members continue to enjoy their experience at

Lingan, the current Board of Directors of Lingan Golf and Country Club has deemed it

necessary to establish a Policies and Procedure Manual to assist it and future Boards to

deal with issues arising in the day-to-day operation of the golf club. The policies will

help to ensure good communication regarding expectations among members,

employees and the Board. The established policies and procedures will aid the Board in

fulfilling its responsibilities to ensure the effective operation of Lingan Golf and

Country Club.



These policies have been adopted by the Board and will govern how the Board will deal

with violations of the policies.
                                                                                      5




                                    Section 100 – 1

                              Board Member Discipline


The Lingan Golf and Country Club is an organization, which consists of a twelve
person, volunteer Board of Directors. Each member of the Board of Directors must
represent the Lingan Golf Club in a professional manner. The Board of Directors has
identified and approved policies which are designed to ensure appropriate conduct by
the Board of Directors. The Board Member Discipline policy provides a structure which
enables the Board to discipline Board members who violate policies contained in
Section 100 of this Policies and Procedures Manual.

Procedure:

Should an allegation of a violation of a Section 100 policy occur, the Board of
Directors will investigate the incident and conduct a vote to determine if a violation
has occurred. The Board Member who has allegedly violated a Section 100 policy
will have an opportunity to discuss the issue with the Board of Directors, however,
not at the Board of Directors meeting when the violation vote occurs. Should a
violation occur the Board Member will receive a letter advising his/her of the Section
100 infraction? A Board of Director may accumulate up to two Section 100 infractions
in each calendar year (defined at January 1 to December 31 of each year). Upon
receipt of a third letter, the Board of Director will be removed from the Board and
will not be eligible for election to the Board for a five-year period.

In certain instances where a severe violation occurs, the Board of Directors will
reserve the right to remove the Board Member with less than three violations and
that member will not be eligible to be elected to the Board of Directors for a five-year
period. The Board member, who has allegedly severely violated Section 100 policies,
will have an opportunity to discuss the issue with the Board of Directors, however
not at the Board of Directors meeting when the violation vote occurs.
                                                                                        6


                                     Section 100 – 2


                                 Respectful Behaviour



The Lingan Golf and Country Club is an organization which consists of a twelve-person
volunteer Board of Directors with many different types of personalities.        In many
instances there are a variety of opinions in terms of decisions which relate to the future
direction of the golf club. Often these opinions result in disagreements in terms of how
to proceed. It is in the best interest of the golf club that each Board member has an
opportunity to voice his/her opinion without fear of intimidation or embarrassment by
other Board members. All discussions at Board meetings, committee meetings, and
private discussions among Board meetings and their committee members must be
conducted in a respectful and professional manner. All Board members must accept
decisions which are approved by the Board and play a supportive role in the
implementation and promotion of those decisions.          It is important for all Board
members to project a professional and pleasant image to all Board members, employees,
members, and guests.




Procedure:


Should a Board member violate the Respectful Behaviour policy,             the Board of
Directors will follow the procedure outlined in the Board Member Discipline Policy
contained in Section 100 – 1 of this Policies and Procedures Manual.
                                                                                     7


                                    Section 100 – 3


                            Board Member – Alcohol Use


The Board of Directors’ meetings are important, as Board members are elected to make

decisions on behalf of the full membership of the Lingan Golf and Country Club. There

will be a zero policy in terms of alcohol consumption prior to, or during all Board and

committee meetings.    Also, misbehaviour by Board members towards other Board

members, employees, members, or guests, brought out by the abuse of alcohol at any

time will not be tolerated. Any Board member who consumes alcohol before or during

a meeting will be asked to leave the Board/committee meeting immediately.



Procedure:

Should a Board member violate the Board Member – Alcohol Use policy, the Board

of Directors will follow the procedure outlined in the Board Member Discipline

policy, contained in Section 100 – 1 of this Policies and Procedures Manual.
                                                                                      8


                                    Section 100 – 4


                   Confidentiality of Human Resource Discussions


From time to time the Board of Directors must engage in discussions related to the
employees of Lingan Golf and Country Club. Discussions may include the negotiation
of union contracts and employee contracts, the hiring, discipline and dismissal of staff
as a result of the non-performance of duties, unacceptable behaviour, poor attendance,
abuse of benefits, salary, budgetary concerns, staff/management disputes, etc.
Employees are an integral part of Lingan’s operations and must be treated with respect.
Decisions related to human resources must be based on honest and frank discussions.
Should Board members fear that their opinions will be leaked to the general
membership or the employee(s) being discussed, he/she will be reluctant to provide
input into human resource decisions. This may result in decisions, which don’t reflect
the opinion of all the Board of Directors and may lead to abuse to the Board member
who expressed concerns about Lingan staff. In addition, there are legal implications if
employee privacy issues are violated.

The Board of Directors must maintain confidentiality in regard to all employee/union
discussions at the Board of Directors’ meetings. From time to time, these discussions
must be shared with individuals outside of the Board of Directors, such as lawyers,
government agents, or committee members. Before this information is shared, the
individuals receiving this information must be identified and approved by the Board of
Directors prior to the release of information. The individuals in turn must be advised
by the Board member of the Confidentiality of Human Resource Discussions Policy.
Discussions pertaining to Confidentiality of Human Resources will not be recorded in
the minutes of Board of Directors meetings.

Human resource discussions at Board of Directors’ meetings will be held in camera. In
addition, confidential human resource records will be maintained by the Board of
Directors only. These records will be filed in an area which is protected from staff
access. As required, the Board of Directors may provide access to this information to an
employee such as a manager.

Should a Board member violate the Confidentiality of Human Resource Discussions,
the Board of Directors will follow the procedure outlined in the Board Member
Discipline policy contained in Section 100 – 1 of this Policies and Procedures Manual.
                                                                                         9


                                     Section 100 – 5

                                   Conflict of Interest


The Lingan Golf Club must make decisions which are in the best interest of the
membership. From time to time, Board of Directors may be in a position whereby
personal interests may infringe on the best interest of the membership. Some examples
of a conflict of interest would include the selling of products or services to Lingan Golf
Club by a business owned by a board member, relative, or friend. Another example
could be hiring an employee who is a relative or an acquaintance of a board member. It
is important that the Board of Directors make appropriate decisions, without external
personal interests. It is important to provide a level of comfort to the membership that
decisions are not made on the basis of personal gain.


The Conflict of Interest policy requires that any issues which arise that are a conflict of
interest, or may be perceived to be a conflict of interest, must be declared by the
individual on the Board of Directors. The Board of Directors will reserve the right to
exclude the Board Member with the conflict of interest from any discussions leading to
a decision regarding that issue. Board members are encouraged to avoid situations
where there may be a conflict of interest.


Should a Board member violate the Conflict of Interest policy, the Board of Directors
will follow the procedure outlined in the Board Member Discipline policy contained
in Section 100 – 1 of this Policies and Procedures Manual.
                                                                                     10


                                    Section 100 – 6


                                 Board Compensation



The members of Lingan’s Board of Directors volunteer many hours of service to ensure
the club operates in a successful manner. In addition to time spent attending board and
committee meetings, board members devote additional time performing duties on
behalf of the club that otherwise would have to be done by hired help. Throughout the
year board members incur out-of-pocket expenses while performing duties on behalf of
the club. Historically, the Lingan Board members have received a variety of
compensation for their services. The level of compensation has varied widely over the
years and often the general membership is not aware of the level of compensation
received by Board members. It is the intent of the Board of Directors to establish a
policy which will provide transparency to the members with respect to Board
Compensation and allow Board members a reasonable compensation for time, services,
and expenses incurred on Lingan’s behalf.

Beginning in 2009 each board member will be permitted, from time to time, to bring
guests to the Club to play golf on a complimentary basis. Guests of Directors must play
with the Director and they and the Director are to sign a log book to be kept in the Pro
Shop. In addition, each board member will be entitled to services to a value of no more
than $250 per year, to be arranged in consultation with the Club Manager. As in the
past, board members will be permitted bottled water and fountain pop at the bar and
coffee at the canteen, without cost.

Each board member may or may not participate in the Board Compensation Policy at
his/her discretion.
                                                                                                  11


                                         Section 200 – 1

                                        Staff Discipline


Lingan Golf and Country Club prides itself in providing a top-notch service to its members and
guests. To ensure this happens, employees are relied on heavily to conduct themselves in a
professional manner to provide this service. When an employee fails to provide the required
service, a disciplinary course of action will be taken.

    I. Each employee will be presented a copy of his/her job description, outlining all duties
       he/she will be responsible for through the course of each shift worked. The Manager, at
       an orientation meeting, will explain all duties listed. The employee will, at this time,
       have the opportunity to accept or decline the job. If accepted, a copy of the job-
       description document will be signed by the Manager and employee and filed in the
       employee’s personnel file.

   II. The Manager will conduct performance reviews. All results of the performance reviews,
       positive and negative, will be documented and filed on each employee’s personnel file.

If negative job performances are documented, the disciplinary action process will be initiated.

THE DISCIPLINARY ACTION PROCESS:

First Warning Notice:

      Step 1 – A written “FIRST WARNING” notice is presented to the employee, explaining
       what area(s) of his/her performance is inadequate and a course of action to improve
       his/her performance. The FIRST WARNING notice will be placed on the employee’s
       personnel file.

      Step 2 – A written “SECOND WARNING” notice is presented by the Manager, should
       inadequate performance happen a second time. The Manager will explain what area(s)
       of the employee’s performance is inadequate and a course of action to improve his/her
       performance. The SECOND WARNING notice will be placed on the employee’s
       personnel file.

Termination:

      Step 3 – “TERMINATION” occurs should a third inadequate performance occur. The
       Manager will issue a Termination Letter, explaining the inadequate performance of the
       employee.

The employee may be terminated on one occurrence of inadequate performance, should the
Manager deem an offense to be serious in nature. Theft, harassment, and non-collection of
fees for products and services offered by Lingan are examples of a serious infraction.
                                                                                              12


                                  Section 200 – 1 (Continued)


The following are examples of offences which will result in a “warning notice”:

      Missing a shift, without a valid reason (personal/family emergency excepted), and
       being late for any shift.

      Failure to perform assigned tasks.

      Smoking, other than in a designated area or on an assigned break.

      Making and/or taking phone calls not approved by management.

      Failure to comply with dress-code and personal hygiene policies.

      Rudeness to members, use of profane or abusive language towards members and/or co-
       workers.

      Using cell phones and/or text messaging while on duty.

      Inappropriate conduct on hand-held radio communication devices.

      “Hanging-out” behind the bar or in any area which are not part of your duties.

      Fighting, “horsing around”, play fighting, and pranks.

      Disorderly and loud conduct off and especially on the golf course, including the careless
       and reckless use of Lingan’s golf carts.


The following are examples of offences which may result in “immediate termination”:

      Insubordination – any act of disobedience, defiance or dissention towards a manager or
       a member of the Board of Directors.

      Theft of money, property, falsifying any records, making fraudulent acts or statements.

      Use, possession, or being under the influence of alcohol or narcotics while on duty.

      Consumption of Lingan Golf and Country Club food or beverage items not rung in or
       authorized.

      Punching in or tampering with other employees’ time sheets/cards.
                                                                                           13




                                     Section 200 – 2

                                 Employees’ Smoking

The Board of Directors has implemented a policy with respect to employees’ smoking on the
premises and/or property. The purpose of the policy is:

(a)    to significantly limit the membership’s and guest’s exposure to the damaging effects of
       second-hand smoke; and

(b)    to protect our employees from the damaging effects of second-hand smoke.

“Smoke” or “Smoking” includes the carrying of a lighted cigar, cigarette, pipe, or any other
lighted smoking equipment.

The Lingan Golf and Country Club is bound by the provisions of the Cape Breton Regional
Municipality By-law Respecting Smoking and will expect its employees to comply with the By-
law. Smoking within or near the premises cannot be tolerated.


Procedure:

Should an employee violate the Employee Smoking Policy, the Board of Directors will
follow the procedure outlined in the Employee Policies contained in Section 200 of this
Policy and Procedures Manual.
                                                                                              14


                                        Section 200 – 3

                                     Staff Relations Policy

Lingan Golf and Country Club recognizes that its employees are its most valuable asset. Lingan
Golf and Country Club is committed to providing a respectful work environment for its
employees.

All employees have the right to be treated fairly, respectfully, and with dignity in an
environment free of harassment in any form, and they have the responsibility to treat other staff
members in the same manner. No employee shall subject any person at Lingan to any form of
harassment and no member shall subject any Lingan employee to any form of harassment.

The Board of Directors recognizes that from time to time incidents may arise that may make the
employee feel that he/she has been treated unfairly or subjected to some form of harassment.
The Board of Directors has instituted the following steps to deal with such situations, with the
exception of sexual harassment:

   1. When a difference arises between employees and it cannot be resolved between the
      parties, the Board encourages both parties to speak to his/her immediate supervisor
      and/or the club manager in an attempt to resolve the problem.

   2. When a difference arises between an employee and his/her immediate supervisor, the
      employee is encouraged to seek assistance from the club manager to have the problem
      resolved.

   3. When a difference arises between an employee and the club manager, which cannot be
      resolved, the employee may bring his/her complaint to the appropriate board member.

In the event a situation arises whereby an employee feels he/she has been subjected to some
form harassment or disrespect by a MEMBER, the employee is to instructed to walk away
from the situation; but to immediately report it to the club manager and, in his absence, a
member of the board of directors.

The Board of Directors will make every attempt to have all situations resolved in a fair and
equitable manner.
                                                                                              15


                                        Section 200 – 4

                                   Staff Sexual Harassment


Sexual harassment is any unwanted sexual behaviour or gesture that makes an individual feel
threatened or uncomfortable. Any form of harassment, whether it involves a member, co-
worker, or manager is unacceptable and is strictly prohibited. Lingan has a “zero tolerance”
policy towards sexual harassment.

If, at any time, you feel uncomfortable with the way someone is talking, acting, or touching you,
do the following:

    1. Tell the person to stop doing what they are doing because it makes you feel
       uncomfortable.

    2. Immediately tell the club manager or, in his absence, a member of the Board of
       Directors.

    3. If you are uncomfortable in speaking to the manager, tell a friend and have him/her
       relate the matter to the manager or a member of the Board of Directors.

If you are the victim of sexual harassment, remember there is always someone at Lingan who
will listen or help. No employee should ever be placed in a sexual harassment situation.
However, should it occur, it is important that you report it to the manager and/or a board
member as soon as possible.

In the event a Lingan employee is alleged to have perpetrated sexual harassment, the matter
will be dealt with in accordance with Section 200 – 2, Staff Discipline Policy, and may result in
the employee’s immediate termination.
                                                                                                16


                                         Section 200 – 5

                            Staff Dress Code and Personal Hygiene


The Board of Directors has instituted an employee Dress Code Policy to ensure that employees
on duty are readily identifiable and to convey a professional and business-like atmosphere to
our members and guests. Each employee will be issued two golf shirts. Appropriate footwear
will be available for purchase by the employee at a discounted cost. The employee’s own dark
or light pants or shorts will complete the “Lingan Uniform”.

“Flip flops” and jeans are not permitted to be worn while on duty.

Hats are not to be worn in the clubhouse at any time.

The employee is required to wear the “Lingan Uniform” at all times while on duty. Failure to
wear the uniform while on duty will subject the employee to the Disciplinary Action Process, as
set out in Section 200 – 2, and could result in the eventual termination of employment.


                                        Personal Hygiene

It is crucial that all employees dealing directly with members and guests display good health
and cleanliness. In addition to the performance of regular daily personal hygiene, the Board of
Directors requires that all pro shop, kitchen, bar, and canteen employees ensure:

      That their hair is kept neatly cut and clean. If shoulder length, it must be tied back with
       a clip or elastic.
      That their hands are kept clean at all times. They must be washed before returning to
       work after eating, using the washroom, coughing, sneezing, handling money and
       smoking.
      That their nails are kept clean at all times.

The use of pungent or strongly perfumed products is highly discouraged.

The employee’s failure to comply with the above policies at all times while on duty will subject
the employee to the Disciplinary Action Process, as set out in Section 200 – 2, and could result in
the eventual termination of employment.
                                                                                                  17


                                          Section 200 – 6

                                     Staff Conflict of Interest


The Lingan Golf Club and its employees must make decisions which are in the best interest of
the membership. From time to time, an employee may be in a position whereby personal
interests may infringe on the best interest of the membership. Some examples of a conflict of
interest would include purchasing products or services on behalf of Lingan Golf Club from a
business, relative, or friend of an employee. Another example could be hiring staff related to
the employee. It is important that the decisions made by an employee are without external
personal interests.   It is important to provide a level of comfort to the membership that
decisions are not made on the basis of personal gain.


The Conflict of Interest Policy requires that any issues which arise that are a conflict of interest,
or may be perceived to be a conflict of interest, must be declared to the Board of Directors by
the employee. The Board of Directors will reserve the right to exclude the employee with the
conflict of interest from any discussions leading to a decision regarding that issue. Employees
are encouraged to avoid situations where there may be a conflict of interest.


Should an employee violate the Conflict of Interest Policy, the Board of Directors will follow
the procedure outlined in the Employee Discipline Policy contained in Section 200 – 2 of this
Policy and Procedures Manual.
                                                                                                 18




                                          Section 200 – 7

                                   Staff Requests for Time-Off


The Board of Directors has established a policy to assist the manager in dealing with requests
from employees for time off. The privilege will be based on a first come first serve basis. If it is
possible, the employee who first requested a specific day off will be granted it. Before assuming
you will automatically be granted a specific day off, check with the person in charge of
preparing the schedules.

Lingan’s policy for requests for time off is as follows:

      Two or more employees from a particular job description will not be permitted to be off
       on the same day.
      Each employee can request up to two days off per month.
      There will be a calendar posted in the manager’s office on which you are to mark your
       request for time off by signing your name in the appropriate date box. In order for your
       request to be approved, you must inform your immediate supervisor of your request.
      Please request your time off in writing. Phone messages will not be accepted.

Management will try to accommodate your requests; but there may be times when activities at
the course may require that you work.
                                                                                               19


                                         Section 300 - 1

                                     Golf Course Closure
                                  (Due to Inclement Weather)


It is inevitable during the golfing season that inclement weather will occur, such as excessive
rain. It is important at these times to establish a protocol for dealing with this inclement
weather.


The first priority of the Greens Superintendent and the course workers is to cite areas of concern
(i.e. wet or washed-out areas) and to set out to remedy these concerns so that play can continue.


Should one area, such as a green(s) be under water, a temporary green can be set up until the
affected green(s) is drained and can be brought back into play.


Should the area of concern be a cart path, then power-cart usage could be prohibited until such
time as the path(s) are repaired and able to be used by power carts.


Closure of the golf course should be a last resort. In keeping with the constitution of the
Lingan Country Club, golf course closure will be the decision of the Greens Committee.


Should the Greens Superintendent deem the course unfit to play, he shall contact the Greens
Chairperson or his/her representative and the General Manager.            The Chairperson or a
representative will consult with other committee members to make a final decision on the
course closure. The Greens Superintendent will be notified and he will notify the manager.


Should the course be closed due to inclement weather, the Greens Superintendent shall review
the condition of the course throughout the day and, in consultation with the Greens Committee,
decide on reopening the course should conditions improve. The Greens Superintendent should
keep the General Manager updated at all times so as to have staff ready should this occur.
                                                                                           20




                                         Section 300 – 2

                                        Player Check-in




Members are required to register themselves and their guests in the Pro Shop upon arrival at

the club.



All guests/green-fee players must be registered in the Pro Shop and will be required to show a

green-fee receipt before they are allowed on the course.
                                                                                               21


                                          Section 300 - 3

                                           Dress Code


It is important that members and guests dress in appropriate golfing attire. Lingan’s dress code

policy applies equally to all members, guests of members, and green-fee players and is

applicable to all areas of the Club. Therefore:

      Traditional golf attire is recommended for all golfers.

      No clothing with offensive phrases or graphics will be allowed.

      Collared shirts, including regular, mock, or crew neck collars are acceptable. Muscle

       shirts and T-shirts are not permitted.

      Ladies will also be permitted to wear non-collared shirts, but not tank-tops, tube-tops, or

       halter-tops.

      Tailored pants or dress shorts are acceptable.

      Denim pants or shorts are discouraged, but will be permitted if they are tailored and

       neat and, in the case of shorts, are not “short shorts”.

      Track pants, gym shorts, cut-off shorts, beachwear, jogging pants or shorts are not

       permitted.

Lingan is a “soft-spike” only facility. Metal golf spikes are not permitted.



The General Manager and Pro Shop Staff may refuse play to anyone that they feel, in their

discretion, does not meet the intent of this dress code.
                                                                                                22


                                         Section 300 – 4

                                           Power Carts



The Board of Directors has established a policy for the use of power carts to ensure that the
Club is fully compensated for the rental, and to ensure the comfort and enjoyment of its
members and guests and the protection of the golf course. Users of power carts are requested to
adhere to the following policies:


1. Members or guests must sign a rental slip and pay for all power cart rentals prior to the
   commencement of their round. A receipt will be provided by the Pro Shop. Users of the
   power cart must maintain a copy of the receipt for the duration of the round. At the end of
   the round, the user must return the key to the Pro Shop and “sign off” on the rental.

2. Lingan reserves the right to verify each power cart rental.

3. Should a member or guest not have proof of the rental, Lingan reserves the right to take
   appropriate action to rectify the situation.

4. Carts are available on a first come first serve or pre-booking basis.

5. Carts are to be driven on designated cart paths.

6. The 90 degree rule is generally in effect, unless otherwise stated because of course and
   weather conditions.

7. All posted cart signs on the course are to be respected.

8. Damage to the power cart and/or golf course as a result of improper or careless use of the
   cart will be the responsibility of the user.

9. Anyone who abuses the power carts will be required to immediately relinquish the power
   cart and leave the golf course.


It is recognized that from time to time a member or guest may require the use of a power cart
for such things as finding lost clubs, to notify a golfer of an emergency, etc. These types of uses
are complimentary. However, Lingan requires the user to obtain permission from appropriate
Pro Shop staff.
                                                                                               23




                                          Section 300 - 5

                                           Pace of Play



Lingan is committed to ensuring a reasonable pace of play for all its members and guests. If a

match fails to keep its place on the course and loses more than a clear hole on the players ahead,

it must allow the match following to play through. Lingan has established that under normal

conditions a round should take no longer than 4.15 hours to play.



A group will be considered out of position if it:

   a) Is taking more than the allotted time to play;
   b) Reaches the teeing ground of a par-3 hole and the preceding group has cleared the next
      tee;
   c) Reaches the teeing ground of a par-4 and the putting green is clear; or
   d) Reaches the teeing ground of a par-5 when the preceding group is on the putting green.
                                                                                      24


                                    Section 400 – 1

                     Green Fee Requests for Charitable Purposes


Lingan Golf and Country Club wishes to be a contributor to local community
organizations in their fundraising for worthwhile purposes. Also, Lingan recognizes
that there are a large number of organizations which conduct fundraising programs. To
strike a balance between contributing to the large number of charitable requests and
maintaining the profitability of the club, the Board of Directors has developed the Green
Fee Requests for Charitable Purposes Policy. For each golfing season, Lingan will
donate up to a maximum of ten requests. Each donation will consist of two green fee
passes. Lingan will donate to the first ten requests, subject to the organization being
deemed an appropriate charitable recipient.

Procedure:

1. Charitable organizations will be required to submit a written request for a charitable
   donation.

2. The General Manager will review the request to determine if the request if from an
   appropriate charitable organization.

3. If acceptable, the General Manager will issue a letter containing two green fee passes
   to the charitable organization.

4. The General Manager will be required to advise the Board of Directors upon the
   issuance of the charitable donations.

5. Once a total of ten charitable donations have been issued, the General Manager will
   issue a letter to charitable organizations seeking donations, advising that the yearly
   quota has been achieved.

It is recognized that from time to time circumstances may occur where it may be
appropriate for Lingan to make additional charitable donations. If in the opinion of
the General Manager such circumstances arise, the General Manager may take a
recommendation to the Board of Directors for additional donations.
                                                                                     25


                                    Section 400 – 2

                                  Signing Authority


Lingan Golf and Country Club requires significant expenditures in providing products
and services to members and guests. It is important that appropriate financial controls
are in place to ensure funds are properly allocated and disbursed. The following
procedures assist in maintaining appropriate checks and balances:


              Signing Authority – Banking & Non-Capital Expenditures

Each year the Board of Directors will appoint up to four directors who will have signing
authority for banking and non-capital expenditure approval purposes. In addition, the
Board of Directors may appoint an employee with managerial responsibilities to have
banking and non-capital expenditure signing authority.


                                   Cheque Signing

All cheques require two signatures from authorized signing authority officials. All
cheques must have appropriate documentation, which will enable the persons signing
the cheques, a clear understanding of the nature of the payment.


                                 Capital Expenditures

The Board of Directors must approve all capital expenditures over $250.


                              Operational Expenditures

All managers employed at Lingan must ensure that operational expenditures are within
the budget approved by the Board of Directors


                                 Capital Expenditures

The Board of Directors must approve all capital expenditures over $250.
                                                                                      26


                                      Section 400 – 3

                                      Cash Handling


Lingan Golf and Country Club is an operation which involves numerous cash
transactions. Retail sales, the collection of dues, tournament fees and ticket sales, and
stocking automated banking machines are examples of cash transactions. Lingan
wishes to ensure that proper procedures are in place to properly account for all cash
transactions. To address this concern, the Board of Directors has established a Cash
Handling Policy. All members, guests, staff, and management must be aware of and
comply with this policy.

Procedure:

   1. All cash transactions will require a receipt, which will identify the amount of
      cash and who handled the transaction. The receipt will be provided to each
      individual involved in the transaction.

   2. For cash collected from golf operations, such as the Pro Shop, bar, kitchen,
      canteen, or the collection of fees at the office, the appropriate employee is
      required to submit a signed form detailing the amount of cash collected that day.
      The form will have four copies. These forms will be distributed as follows:
         a) Employee copy;
         b) Office assistant copy;
         c) General Manager copy; and
         d) A copy with the cash deposit.
      Clearly marked “form drop-off areas” will be identified for the employee who is
      submitting the form. It will be the responsibility of the employee to drop off the
      forms in the appropriate location.

   3. The General Manager must conduct regular checks to compare that the amounts
      entered on the forms are consistent with the amounts entered into the accounting
      system.

   4. The Finance Committee will conduct sample testing.

   5. With respect to petty cash transactions, the employee disbursing the cash will
      make all attempts to either obtain an invoice detailing the disbursement or
      complete a form detailing the purpose of the disbursement. Each party involved
      in the petty cash transaction must sign the invoice or form prior to funds being
      issued. All petty cash transaction documentation will be maintained in a file on a
      monthly basis.
                                                                                            27


                                         Section 500 - 1

                                          Harassment



Harassment is any improper conduct by an individual that is directed at and offensive to

another person or persons which that individual knew or reasonably ought to have known

would cause offence or harm. It comprises any objectionable act, comment or display that

demeans, belittles, or causes personal humiliation or embarrassment, or any act of intimidation

or threat.



Lingan Golf and Country Club is committed to providing a respectful environment by

promoting prevention and prompt resolution of harassment. All employees and members have

the right to be treated fairly, respectfully, and with dignity in an environment free of

harassment, and they have the responsibility to treat others in the same manner. Harassment in

any form constitutes unacceptable conduct and will not be tolerated. No employee or member

shall subject any person at Lingan to harassment. Any employee or member who subjects

another person to harassment is liable to disciplinary and administrative action.
                                                                                               28



                                         Section 500 - 2

                                             Privacy



In the course of its operations, Lingan Golf and Country Club must collect information from its

members, guests, employees, and other individuals to facilitate the provisions of its services and

products. Such information may include names, addresses, birth dates, credit card information

and particulars, handicaps, playing experience, personal health information of individuals, as

well as employee personnel issues. Except for uses properly required by law, Lingan will not

knowingly convey such collected information to other parties without first obtaining the

consent to do so from those providing the information and will take reasonable precautions

from inadvertently disclosing such information and records without such consent.
                                                                                          29


                                         Section 500 - 3

                                     Alcohol Consumption



It is Lingan’s policy that each individual is responsible for his/her conduct in all matters,

including the consumption of alcohol on the club premises.         The Board of Directors has

authorized the General Manager to instruct each of the club’s employees who serve alcoholic

beverages, to refuse to serve them to any person who appears to have consumed alcohol to a

point of creating a potential inconvenience or danger to themselves or others.



Any member who feels that he/she, or his/her guests, have been offended by a refusal of

alcohol by an employee, is asked not to take issue with the employee, but to place their

grievance before the Board of Directors through the office of the General Manager.
                                                                                         30


                                       Section 500 - 4

                                      Smoking Policy



The Board of Directors has implemented a policy with respect to smoking on the premises
and/or property. The purpose of the policy is:

(a)    to significantly limit the exposure of members and guests to the damaging effects of
       second-hand smoke; and

(b)    to protect our employees from the damaging effects of second-hand smoke.

“Smoke” or “Smoking” includes the carrying of a lighted cigar, cigarette, pipe, or any other
lighted smoking equipment.

The Lingan Golf and Country Club is bound by the provisions of the Cape Breton Regional
Municipality (CBRM) By-law Respecting Smoking and will expect its members and guests to
comply with the By-law. A conviction under any provision of the CBRM By-law could result in
a significant fine to the Club.

The selling of tobacco products on Lingan property is not permitted. This is to comply with
Provincial regulations.

Smoking within or near the premises cannot be tolerated.