"Green Belt Project for Service Industry"
With Green Belt Certification from the Crummer School of Rollins College Six Sigma Green Belt Training is quickly becoming a core skill in today’s competitive work environment. Now you can enter the job market with these skills in place and accelerate your opportunities for career advancement with Green Belt Training and Certification through Rollins College and its partnership with Breakthrough Management Group. When you learn Six-Sigma, you learn more than just a methodology for improving processes. You learn a number of valuable tools that will help you throughout your career. Six Sigma Green Belt Training will help you: Improve your problem solving skills in any situation Learn how to lead teams and facilitate project work Become a better project manager The Crummer School is the only MBA program in the nation where you can study for your Green Belt Certification as part of your MBA program. Don’t miss this opportunity! Course Length Six days in the classroom with supported online training throughout the term--a total of 48 contact hours with a certified aster Black Belt trainer, Mr. Vince Ruscello of BMG. Course Includes On line support through the Six Sigma Wizard of BMG MINITAB®15 Four Green Belt examinations On-line Course review materials "Everything about the Project review by a Master Black Belt course was useful, regardless of the industry Course Requirements you work for.“ A laptop with Microsoft® Office Certification Requirements Successful completion of all assignments, quizzes, exams, and a final field project. More Information at: http://www.bmgi.com/factsheets/BMG%20- %20eGreen%20Belt.pdf 2 Six-Sigma Green Belt Certification: Course Credit & Certification Rules Regarding the Class For Course Credit: This course is different from any other course at the Crummer Graduate School at Rollins College. This is a Green Belt Training course leading to a professional certification upon completion of all requirements. Participants are to complete all online modules and attend all classroom sessions. The course grade is a pass or fail. There are no A, B, or C grades awarded. There are four end-of-course examinations, with three hours allowed for each. The students have about a month between the last class day and when grades are due to take the exams. To pass the course, the students must earn a 70% (or more) on each exam. If a student does not pass any single examination, the student can retake the exam two more times until he/she passes. For Green Belt Certification: All exams must be passed and a project must be completed with the final report submitted to BMG for review. You have up to 9 months after the course is completed (that is, when your P or F grade is submitted) for final report submission. Up to four people may work a project as a group and submit the final report together. The criteria for acceptance are that the report must show substantial evidence of using the DMAIC method and must exhibit a good selection of the tools learned during training. The two most common reasons for rejecting a final report are: 1) no credible list of process changes that improved the process and 2) no positive evidence (data) showing a statistically probable improvement. As we teach during class, DMAIC is results oriented, not activity oriented. Doing all the DMAIC activities, but not arriving at a solution does not get one certified. James P. Gilbert, Ph.D. Vince Ruscello 407-628-6375 352-348-3774 email@example.com VinceR@BMGi.com 3 Roy E. Crummer Graduate School of Business Course Syllabus Rollins College MGT 616 – SIX SIGMA GREEN BELT TRAINING Instructor: Vince Ruscello – Breakthrough Management Group Professor James P. Gilbert Saturday/Sunday and Online Course Description Six Sigma is recognized around the world as one of the premier business improvement systems. With its focus on data-driven solutions and quantifiable financial results, Six Sigma has expanded beyond manufacturing industries into health care, financial, and service industries. Green Belts are key players in Six Sigma companies. Some of the functions of Green Belts are to lead process improvement teams and to use the Six Sigma tools in their everyday work--thus accelerating a culture change in the organization. In this course, the student will be trained to be a Green Belt by Breakthrough Management Group (BMG), a world leader in deploying Six Sigma. The training program consists of three parts: 1. Online, self-paced coursework 2. Three weekend sessions with a BMG instructor 3. Working a Six Sigma project concurrent with training and beyond the course After completing this course, the student will: 1. Understand DMAIC (the Six Sigma process improvement methodology) 2. Learn brainstorming, analysis, improvement and control tools 3. Appreciate the role of a Green Belt in a Six Sigma organization At the end of the term, in order to obtain course credit and Green Belt Certification, the participant is required to take four certification exams. Upon completion of the project and acceptance of a final report, the student will receive Green Belt certification from BMG. Course Materials Lecture Notes supplied for weekend sessions (NOTE: Binder passed out each Saturday Session.) Software: Minitab (NOTE: This software is part of your course fee.) 4 Roy E. Crummer Graduate School of Business Course Syllabus Rollins College Individual or Group Project 1. During the term, the students are required to work on an individual or group project. NOTE: These projects are not supplied by the Crummer Graduate School. Each participant must locate their own project. 2. During this project the students will apply the DMAIC methodology and Six Sigma tools to improve a real process. 3. Each student or group will be required to prepare a presentation about their project to be delivered during each weekend session. 4. Completion of the project, submission of the final report to BMG, and acceptance by BMG are required for Certification as a Green Belt. Homework 1. It is expected that the students will complete all online modules, quizzes and homework that is assigned prior to each weekend session. 2. Online modules are located under the “Fundamentals” tab on the BMGUniversity website1. 3. The students will work individually or in groups of 2 or 3 towards completion of a Six Sigma Green Belt project. Progress toward completion will be assessed by project presentations turned in to the instructor during the weekend sessions and by a final project report. Course Grade This course is on a pass/fail basis. Grade will be based on completion of the online work, homework, weekend attendance and coursework, and the passing the 4-part certification exam. BMG Certification Requirements 1. Completion of all online modules and attendance at all weekend sessions. 2. Passing the 4-part certification exam at the end of the semester with a 70% or higher. 3. Completion a Six Sigma project and acceptance of the project final report by BMG. 1 These modules will be turned on at the start of the term. 5 MGT 616 - Six Sigma Green Belt Certification In the Fall term the Crummer School will be offering a three credit elective course on Six Sigma. Six Sigma is a business improvement strategy that seeks to identify, reduce, and eliminate defects from every product, process and transaction. The approach requires defining the process function, identifying, collecting, and analyzing data, creating and consolidating information into useful knowledge, and the communication and application of such knowledge to reduce variation and cost. The course is based on a Pass/Fail grading scheme. To receive a Pass grade you must successfully complete 4 examinations at the conclusion of the course. Those participating in this course will be certified as a Green Belt at the conclusion of the Green Belt project. The Green Belt project will in most cases go beyond the initial term. Green Belts are a vital component to any successful Six Sigma program. Many organizations begin Six Sigma deployments by training Champions and Black Belts and quickly realize the need to involve a larger critical mass of people to achieve breakthrough level results from their Six Sigma initiative. Green Belt training is an excellence way to enhance the effectiveness of both process owners and team members as they learn to apply tools and methods used in the Six Sigma methodology. This elective course will include: Green Belt Training and Certification via: Six (6) days of classroom based instruction (48 contact hours) Scheduled on the following weekends: October 10 & 11, November 7 & 8, and November 21 & 22, 2009 Classes run from 8 a.m. to 5 p.m. with a short lunch break. 16 hours of interactive lecture-based curriculum delivered online via Breakthrough Management Group’s Yellow Belt program, plus 4 additional hours of activities, quizzes, student-paced interaction. Comprehensive Green Belt program curriculum including: Lectures and presentations Instructor notes and discussion topics Comprehensive assessments (E-based quizzes and exams & in-company Green Belt project) Student Activities Exercises Homework assignments including a final in-company project (required for certification) Project Review Green Belt Certification Participants will receive all course materials, as well as a copy of the software package Minitab. 6 For certification, a Six Sigma project report (Green Belts) must meet the following general requirements: 1. The report must show substantial evidence of having used the DMAIC methodology. 2. The team must have used DMAIC to produce genuine improvement in a real process 3. The solution to the problem must have been unknown at the beginning of the project. 4. The final report should be a clear narrative of how the project was conducted and how the solution was reached. Project Reports for Green Belt certification are judged differently from Black Belt reports in the following ways: 1. Green Belt projects are allowed to be narrower in scope than Black Belts. For example, a Black Belt project might be the reduction in scrap during setup at a paper mill. A Green Belt-sized portion of that project might be to improve a necessary measurement system that has been shown to be incapable of use for that process. 2. Because of that narrower scope, and the resultant smaller opportunity, Green Belt project reports usually exhibit fewer examples of Six Sigma Tools. 3. Again, because of the narrow scope, Green Belt projects may not have a large savings for the organization, though, except in special cases, Green Belts should still try to estimate the savings produced by the project.