CHAPTER REVIEW (SOFTWARE CHAPTER 6)
The boot process for Windows NT, Windows 2000, and Windows XP works the same
under each OS, although the tools to troubleshoot a failed boot are slightly different for
The boot process can be customized with entries in Boot.ini. The Boot.ini file can be
edited with a text editor, but it is best to change the file using the System Properties
Tools to use to troubleshoot problems with loading Windows 2000 are the Advanced
Options menu, the Recovery Console, and the Emergency Repair Process.
To access the Advanced Options menu, press F8 when starting Windows 2000.
The Advanced Options menu includes Safe Mode, Safe Mode with Networking, Safe
Mode with Command Prompt, Enable Boot Logging, Enable VGA Mode, Last Known
Good Configuration, Directory Services Restore Mode, and Debugging Mode.
The Recovery Console is a command interface with a limited number of commands
available to troubleshoot a failing Windows 2000 load. The console requires that you
enter the Administrator password.
Access the Recovery Console by first booting from the Windows 2000 CD or from the
four setup disks, or install the console under the boot loader menu and access it from
Using the Recovery Console, you can restore the registry to the state it was in at the time
of the last backup of the registry.
The Emergency Repair Process lets you restore the system to its state at the end of the
Windows 2000 installation. Don’t use it unless all other methods fail, because you will
lose all changes made to the system since the installation. The Emergency Repair Process
requires the emergency repair disk.
Back up the Windows 2000 system state on a regular basis using the Backup utility. This
backup includes system files, files to load the OS, and the registry. Back up the system
state before editing the registry.
Windows 2000 Support Tools can be installed from the Windows 2000 CD and include
several utilities to support hardware and applications.
Windows File Protection (WFP) protects the system files against an application, a virus,
or a user changing or deleting them. System File Checker is part of the WFP system.
Disk Management is a tool found in the Computer Management console. Disk
Management replaces Fdisk in older Windows OSs, and is used to partition and format a
hard drive and to convert a basic disk to a dynamic disk.
Microsoft Management Console (MMC) can be used to create customized consoles to
manage the OS.
Event Viewer is used to view system, application, and security events.
When monitoring performance, begin by establishing a baseline that helps determine
what performance should be expected of a system.
Task Manager is used to measure performance, giving information about the processor,
memory, the hard drive, and virtual memory.
System Monitor gives more detail than Task Manager, and can be used to monitor object
and instance performance over time by using counters that you select for monitoring.
Information about application errors and stop errors can be recorded by Dr. Watson and
Windows Update uses the Microsoft Web site to download patches and fixes to Microsoft
OSs and applications.
Additional sources of support for Windows 2000 include the Microsoft support Web site
at support.microsoft.com and the Windows 2000 Professional Resource Kit by Microsoft.