Non Disclosure Agreement Software Offshore

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					                                        SOFTWARE




Zenith Software Limited
Zenith Software Limited
                                   An Overview
                                    An Overview




                Knowledge @ Work
The Zenith Group
                                                   SOFTWARE



   Pioneers in the IT Industry for over 25 years
   Turnover of USD 120mil
   Diversified into
      Hardware
      Control Systems
      IT & ITES Services

   Group companies of Zenith
      Zenith Computers Limited
      Zenith Control systems Limited
      Zenith Infotech Limited
      Zenith Software Limited




                           Knowledge @ Work
Zenith Software Limited
                                                      SOFTWARE




    Established in 1996

    Development & Support centre located at Bangalore, India

    ISO 9001:2008 and ISO 27001:2005 certified Organization

    Provides End-to-End solutions and Services

    600 consultants and growing

    Multi-cultural Dimension

    Global delivery approach, diverse client base

    Global offices – US, UK, AU & NZ


                          Knowledge @ Work
Our IT Services
                                                                                        SOFTWARE




                           Staffing Solutions

Application Development              Application Management                 Client / Server
Full Cycle / Bespoke Development      Migration / Re-engineering            Multi tier Applications
System Integration                    Maintenance / Enhancements
Joint Product Development             Web Enabling of Legacy Applications   Internet

Web Based Solutions                  Data Warehousing                       Data Warehousing

Portal Development                    Design & Development                  Legacy
Intranet / Extranet Solutions         Reporting & OLAP Solutions
                                                                            Microsoft
Web Site Design & Development         Data Mining
                                                                            Java
                                                                            Unix
Travel                                                      Insurance
                                                                            Object Oriented

                                Banking & Finance                           Component Technology




                                       Knowledge @ Work
BPO Service Offering
                                                                       SOFTWARE

                              Tech Support
                           Application support
                             Product Support
                           Content Management




       Accounting
                              Insurance          Data Processing Center
 Tax Preparation, AR, AP       Banking             E-mail Processing
     Balance Sheet              Travel             Claims processing
     Reconciliation            Products           Accounts Processing
    Filing of Returns
                              Accounting           Human Resources
  Year-end processing
                                 Legal               Legal Services
                                Portals               Digitization




                           Voice Based Support
                                Inbound
                                Outbound
                             Query Handling


                             Knowledge @ Work
Delivery Models
                                            SOFTWARE




    Offshore

    Offshore-Onsite (Hybrid)

    Dedicated Offshore Development Centre

    Build – Operate - Transfer

    Onsite




                       Knowledge @ Work
The Engagement Framework
                                                                                    SOFTWARE




   • Understand vision      • Establish SLAs             • Setup teams
   • Identify goals         • Determine infrastructure   • Understand application
   • Define engagement path • Review processes           • Begin offshore set up



                                                           Onsite
         Pre start up                Start up             exposure




            Transition                Steady
             offshore                  state

    • Grow teams               • Performance analysis
    • Transfer of knowledge    • Issue management
    • Fine-tune processes      • Knowledge management




                                   Knowledge @ Work
The Engagement Best Practices
                                                                                                 SOFTWARE




            Security                       Communication                 Escalation Process
•Physical Security                    •Daily
                                                                       •Operation
                                                                        -Level   1   - Supervisor / SPOC
•Firewall / Encryption / Anti-Virus   •Weekly                           -Level   2   – Data / Project Manager
                                                                        -Level   3   – Account Manager
•Dual Backup facility                 •Bi-monthly                       -Level   4   - Management

•Non-Disclosure agreement             •Monthly                         •Business
                                                                        -Level 1 - Account Manager
•Separate network for each client     •Quarterly                        -Level 2 - Management




Change Management                                                 Project Management
Release Management                                                People Management
Configuration Management                                          Quality Management
Knowledge Management                                              Relationship Management




                                               Knowledge @ Work
Infrastructure                                                 SOFTWARE




                              •Self owned facility 20000 sqft space
                              •1000 person facility
                              •Facility located at the heart of the
                              city
                              •Facility geared to provide 24X7
                              operations
                              •Manned & Access controlled security


                               •State-of-the-art computing
                               infrastructure
                               •Secure, reliable and scalable facility
                               •High speed voice and data
                               communication links
                               •In-house training facilities
                               •Redundancies in all critical
                               components




                 Knowledge @ Work
Quality
                                                           SOFTWARE




   ISO 9001:2008 and ISO 27001:2005 certified processes
   Continuous improvement in pursuit of higher excellence
   Mature processes evolved over multiple client engagements
   Processes fine tuned to customer requirements
   Comprehensive review at all stages
   Team trained on processes prior to start of a project
   ISO 9001:2008 standards for “Quality Management”
   ISO 27001:2005 standards for “Information Security”




                         Knowledge @ Work
Confidentiality
                                                            SOFTWARE




    Paperless office

    Confidentiality agreement with every agent

    Project based and Client based segregation of network
    and computing infrastructure

    Secure physical infrastructure with authorized access
    entry

    No physical media is allowed inside the premises or
    allowed to leave the premises




                        Knowledge @ Work
Security
                                                                    SOFTWARE




                             Non-Disclosure
                              Agreements
         Segregation of                             Paperless
           Networks                                   Office




 Intrusion Detection                                     Physical
       System             Secure Infrastructure
                                                         Security




           Firewall &                                 Dual
           Encryption                             Backup Facility

                                Anti Virus &
                            Filtering Software




                            Knowledge @ Work
People
                                                           SOFTWARE




   Managers worked with Fortune 500 clients

   Decades of Project management experience

   Continuous training on technology and processes

   Project specific training including domain knowledge

   Low attrition rate

   Career planning, choice of location and industry best
   compensation

   Creative & Fun filled working environment



                         Knowledge @ Work
Client Facts
                                                          SOFTWARE




    Key differentiators – Flexible, Reliable, Adaptable

    70% of business is repeat business

    6 dedicated centers in 8 years

    Average working relationship with clients – 3 years

    Average error rate of 1-3 per thousand

    Multiple services provided to the same client

    Flexible pricing model based on long term plans

    Multi lingual support provided


                         Knowledge @ Work
The Zenith Advantage
                                                                                   SOFTWARE




                                       Adopting YOUR
                                      Vision and Principles
            High Quality
                                                                Varied Experience,
             Standards
                                                               Proven Track Record




 Financial Strength,                                                 Flexible Business &
Stability & Experience             Zenith Software Limited
                                                                       Delivery Model




                                                              Strong Technical &
         Strong Execution &
       Implementation Capability                              Industry Knowledge

                                         Significant
                                         Cost Saving




                                      Knowledge @ Work
                                SOFTWARE




     Small enough to know you
Large enough to serve you



           Knowledge @ Work

				
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