One Million More Online Grant Funding 2010/11
Funding Guidance for Centres
Introducing people to computers and the internet can connect them to new skills,
opportunities, services and savings. UK online centres help people get to grips with
technology and get the skills and confidence they need to get connected, and change
their lives for the better.
It is thanks to the efforts of the Champion for Digital Inclusion, Martha Lane Fox that
the issue gained both prominence and then financial backing from government, and
the new funding for UK online centres will form one pillar of her wider Race Online
We firmly believe that it is at grassroots level where digital inclusion happens, and
where it is made to reach the most deeply excluded – and it is at grassroots level
where the credit crunch is biting the hardest. It was therefore obvious to us that the
majority of our funding should go to grassroots providers in the form of grants in
order to extend their work, and support even more people to get online.
There are some 9 million adults in the UK that are still not using computers and the
internet and they are likely to be socially excluded as well as digitally excluded.
Research has shown that of this group, nearly half of those without access are in the
lowest socio economic groups, 28% live in social housing, and 50% are over the age
The Economic Case for Digital Inclusion by PwC, Commissioned by Race
Appendix B, More about myguide
2.1 The basics
Applications for grant funding are welcomed from the existing UK online centres
network, or from grassroots providers operating in England who have signed up
to partnership. Organisations interested in becoming a UK online centres partner
can find more information at: http://www.ukonlinecentres.com/corporate-
We are seeking to expand the UK online centres network and will be looking to
recruit new centres in areas of high deprivation, low network coverage, or those
working with very deeply excluded groups.
Participating centres are required to offer free or very low cost access to
computers and the internet, must be able to use Online basics and myguide as
part of their provision, and must provide support from tutors and volunteers.
Please click here for more information about centres in the network and click here
to find out how to become a centre.
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Grants are available at three levels (£6,000, £9,000 and £12,000) and will be
awarded based on the capability and capacity of the applicant centre, its
audience and its location. Funding will be closely monitored and discontinued if
agreed targets aren’t met.
To use myguide or Online basics effectively the ICT equipment used must, as
a minimum, be compliant with the specification detailed in appendix A of this
document, Centres should consider other recommendations such as the use of
an alternative web browser such as Firefox when using myguide
2.2 Key objectives for centres
1. To target and engage socially AND digitally excluded people.
2. To use Online basics and register users on myguide to build skills and
3. To support One Million More Online objectives by helping visitors to understand
and use key public and private services online.
4. To support and track visitors’ progression along a ‘user journey’, to move them on
to become competent internet users, to take up further learning opportunities,
and/or get involved in volunteering and employment activities.
5. To deliver high-quality learning and support, and high quality management
information (MI) to evaluate it.
6. To take an active part in UK online centres activities, and work to strengthen local
and national digital inclusion provision.
7. To build capacity in their area and to encourage people to become volunteers to
promote digital inclusion and help people to get online.
3. Guidance Notes for Applicants
There is a clear link between digital inclusion and social inclusion. In this
funding round it is key that organisations reach people who have never used
the internet before, and people who are deeply socially excluded.
The aim of this funding is to invite applications from organisations that can
make a significant impact on digital inclusion in their local areas. Bids from
centres working in areas of high social exclusion or with groups who have
specific social needs will be given special attention.
Centres will be expected to register people on myguide, to introduce them to
the internet using Online basics, and to support them to use local and central
government websites and other online services.
As well as using and promoting the use of myguide, ALL applicant centres
are expected to engage in the whole range of UK online centres activity,
including marketing campaigns, other delivery projects, and staff/volunteer
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3.2 Specific requirements
Using the existing network of centres - and other organisations that can have
a significant impact on digital inclusion - the grants will be used to fund work
with socially excluded people.
Successful applicants will use the funding to support individuals to gain basic
skills and confidence, to understand the benefits of using public services
online and to take the opportunity to progress onto further learning,
volunteering, and employment activities.
Successful applicants that receive funding are required to hold events and
actively participate in supporting Get online week 20111 in their local area.
Successful applicants will be required to take part in additional campaigns
beyond Get online week, which supports the take-up of a central or local
3.3 Funding models
There will be one single model of funded support available under this grant scheme.
Direct Grant funding – centres who work with socially disadvantaged people will
directly engage new users, encourage them to take a ‘User journey’ through Online
basics, Online services, Online jobs and an initial assessment whilst actively
encouraging the learner to progress on to other courses, and even onto other
3.4 Online basics
The emphasis of Online basics (http://www.onlinebasics.co.uk/) is:
use of ICT in everyday life
safe practice and security
appropriate sources of information
using ICT to communicate
preparing users for the future
within a framework to enable digitally and socially excluded people to:
find out about the benefits of using the internet
develop ICT and internet skills
use online government services
progress onto further learning or employment related activities where
Online basics is hosted on myguide and is a comprehensive first step for new users
of computers and the internet. Online basics includes five short modules showing
you how to use a mouse and keyboard, email, online search and stay safe online,
Anticipated to take place during October 2011
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ensuring that you have the confidence and skills needed to start enjoying all the
fantastic things the internet has to offer.
All Direct Grant funded centres will be expected to use Online basics and myguide
with new users with registrations taking place on or after than 1 January 2011.
Projects funded by the grant will run for a period of 15 months, from 1 January 2011
until 31 March 2012
The funding scheme is only available to organisations operating in England. An
organisation does not need to be an existing UK online centres partner to apply, but
they must agree to become a registered UK online centre partner before any grant
will be awarded.
Applicants should be familiar with the use of myguide and the UK online centres
User journey and be willing to use Online basics and myguide as part of their digital
Successful applicants will also be expected be actively engaged in the whole range
of UK online centres activity, including marketing campaigns.
Successful centres must begin delivery with effect from 1 January 2011.
All applicants will be expected to demonstrate that they have the capability to meet
the objectives of the grant funding and must be able to demonstrate a successful
track record of previous digital inclusion project activity.
Centres currently receiving UK online centres Smarter Government Funding that runs
from 1 April 2010 until 31 March 2011 are not eligible to apply for the new grant
funding. Please note that this includes User Journey Extension projects.
Existing ‘champion cascade centres’, although not directly funded, are not eligible to
take part in this funding.
Consortium applications will be accepted, but will only be approved if all consortium
partners agree to become UK online centres partners, or are otherwise eligible to
take part in this funding round.
Centres should aim to deliver services in accordance with the UK online centres
Quality Promise, which states that.
UK online centres users can expect:
a friendly welcome
help and support to use computers and the internet
free or low cost internet access
guidance on how to find and use public services online
advice on what you might do next
a safe place to learn
fair treatment and respect
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Every applicant for a grant from Ufi Limited ("Ufi") must:
Accept the agreement in its application as the basis of the contract with Ufi Ltd.
Funds will not be paid to any organisation unless signed copies of the agreement
Agree targets for direct delivery by their organisation.
Register users on Online basics or myguide and support users to develop their
own ‘User journey’ through existing and new myguide courses, to become
confident internet users.
Ensure users have the opportunity to progress on to Online services, Online Jobs
and initial assessment.
Support users beyond myguide to progress to further learning, volunteering or
employment based activities.
Ensure users become confident in completing online transactions and know the
benefits of using an online government webpage.
Have the use of myguide embedded in their everyday delivery model.
Provide management information (MI) detailed in the management information
requirements section below.
All applicants are required to complete an application form. Copies of the questions
can be found in Appendix C, including the online Project Delivery Form that profiles
monthly targets over the grant period, provide information regarding the development
activities which will be undertaken, and give numbers of individuals expected to be
engaged in these activities. Applicants are also required to provide evidence, if
requested, of the current status of the centre in terms of strategic management,
quality systems and staffing.
The deadline for the receipt of applications is 12:00 noon on 2 December 2010.
Applications received after this date and time will not be considered.
Final decisions regarding the allocation of funding will be communicated to
successful centres on 15 December 2010 or shortly thereafter.
It is strongly advised that all centres read the Agreement and are fully aware of the
targets that will need to be achieved before the final decisions are communicated.
3.8 Reporting Requirements
Data will be collated using the myguide Management Information (MI) system, it is
therefore imperative that each new user that is registered on the Online basics or
myguide system are registered using the appropriate centre code. Any user who is
not registered using the centre code will not count towards the agreed targets for
In addition, centres will be required to collect:
A minimum of one outline case study citing the positive impact of the User
Journey on a user or group of centre users.
A final report (a template will be available for this) demonstrating the impact of
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Successful applicants must retain for a period of six years from the end of the project:
Financial records for grant expenditure.
Individual learner records evidencing achievement
Successful applicants must also:
Encourage users to complete the UK online centres survey which is sent to
users’ email accounts, and to participate in follow-up surveys that aim to
demonstrate ongoing progress on a wider scale.
Encourage users to participate in third-party evaluations of the funded activity
from time to time.
Validate progression and the impact that the journey has had on the centre
users’ everyday life (e.g. levels of confidence).
Allow progress reviews by a UK online centres representative.
Adhere to set timescales and return any required submissions as directed.
Data gathered will be used to demonstrate the success of the grant funding towards
achieving greater digital inclusion. It will also be used to promote UK online centres
as a potential provider for initiatives which may arise from other government
departments and other organisations from time to time.
3.9 Funds available
Grants are available at three levels: (£6,000, £9,000 and £12,000).These grants may
be for revenue or a mix of revenue and capital funding depending upon the
requirements defined in the application.
Centres must account for revenue and capital spend and differentiate between the
two in terms of budget and actual spend.
Grant funding will be paid in three stages as shown in the timetable contained in this
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On 12-Nov-10 Guidance Notes, application forms and supporting
documentation will be available to all from this date on
By 2-Dec-10 Centres are required to submit their completed
applications no later than 12:00 noon on the 2 December
Applications received after 12:00 noon on this date will NOT be considered.
By 17-Dec-10 Successful applicants notified of the outcome of their
On 17-Jan-11 Payment  of  received into centres’ bank accounts.
By 11-Feb-11 One member of staff to attend UK online centres Funding
& Audit Requirements Training [webinar]
Between January and Monitoring visits to centres by UK online centres
March 2011 representative.
On 4-Mar-11 Delivery Manager to sign-off payment  of  to centre
subject to performance against agreed activity
On 28-Mar-11 Payment  of  received into centres’ bank accounts
Between June and Monitoring visits to centres by UK online centres
September 2011 representative.
On 12-Oct-11 Delivery Manager to sign-off payment  of  to centre
subject to performance against agreed activity
On 14-Nov-11 Payment  of  received into centres’ bank accounts
By 13-Apr-12 Final project report due and a minimum of one outline
case study using our case study template for each funded
project (if not previously submitted).
Please note that UK online centres reserve the right to make changes to the dates or
process as required.
Note that successful applicants should commence activity and expenditure as soon
as possible with effect from 1 January 2011 to ensure targets are met from the
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APPENDIX A: IT specification
The minimum recommended IT specification for using myguide is:
Windows XP or Windows Vista. The latest critical and recommended Windows
security patches are available from the Windows update site
RAM 512Mb (XP only) or 1Gb (VISTA only)
Hard Disk Drive 2Gb free space
Online bandwidth c.80kbps per learning session
Adobe Flash Player 9, where possible the latest version (currently 10) should
In addition the following hardware is also recommended
Video Card 64MB RAM
XGA (1024 x 768) or higher resolution video adapter and monitor
Sound Card (16 bit)
Speakers or Headphones
Please note the online bandwidth requirement this equates to
Computers using myguide courses/Minimum Internet Connection
1 Machine 80Kb/s broadband ADSL/Cable/leased line
2 Machines 160 Kb/s broadband ADSL/Cable/leased line
4 Machines 320Kb/s broadband ADSL/Cable/leased line
6 Machines 480 Kb/s broadband ADSL/Cable/leased line
12 Machines 960Kb/s broadband ADSL/Cable/leased line
Please remember to include all computers in your centre when assessing
requirements. All staff (admin, management, reception etc) PCs connected to the
internet will be using some capacity.
The myguide bandwidth requirements are provided as a minimum only. Centres
who implement more bandwidth for each myguide course session are likely to
receive correspondingly better response times.
These bandwidth requirements consider online usage of the myguide online
courses only. Centres who are accessing other online applications at the same
time should consider the additional load of other online applications when sizing
their network requirements.
The UK online centres team works to try and resolve reported issues as quickly as
possible and when necessary a third party IT consultant may be appointed to identify
key areas to ensure consistent delivery of myguide.
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2 key areas to consider for effective delivery are:-
1. Business class LAN or WAN networking infrastructure – this is particularly
important for centres with shared demand on network capacity for example if
the same connection serves IT suite and office spaces.
2. Business class network management policy – in addition to monitoring
utilisation of resources across servers, LAN and WAN this allows reporting
and helps in problem management. Free tools are available including this
example from paessler:-
One other area was identified as of use to centres although not directly related to
delivery of myguide. Content filtering enables centres to define which categories of
internet addresses should be blocked from being accessed by learners. An example
of this type of software that is available as a free, web hosted solution is OpenDNS.
Visit http://www.opendns.com/ for more details.
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APPENDIX B: More about myguide
So what is myguide?
www.myguide.gov.uk is a free website that your centre can use to help visitors take
their first steps with computers and the internet.
myguide has been designed for complete beginners and offers an advert and pop-
up-free internet search facility, a free and easy-to-use email system, plus access to a
wide range of courses that cover everything your visitors need to know about getting
started with computers and the internet.
Why register on myguide?
By helping each of your visitors to register on myguide, they are able to receive a
free, easy-to-use myguide email account and gain access to use all the courses and
Skills checkpoints completely free of charge.
Once visitors have registered, myguide automatically tracks what courses and Skills
checkpoints each visitor has completed and stores this information in their learning
What are the courses and who can use them?
The myguide website hosts a wide range of courses and Skills checkpoints covering
basic computer and internet skills like Starting with computers, Using email and
Understanding your home computer.
Anyone can use the myguide website, but your visitors will need to register to
access our full range of courses.
What else can the myguide website do?
myguide also lets your learners personalise their settings. From changing colours
and fonts to the size of type, your learners can make their myguide experience ideal
How do I access myguide?
Easy! Registering your visitors is quick and hassle-free. Simply go to
www.myguide.gov.uk and just click on the login section and follow the instructions.
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APPENDIX C: Application form Questions
Applicants should note carefully the maximum character count when answering
each question, indicated by square brackets ‘[ ]’ at the end of each question.
1. Profile of the centre
1.1 Tell us about your centre, its aims and activities, and your technical capacity
to deliver this project 
1.2 How does your centre currently help first-time and novice users to learn how
to get online? 
1.3 What partnerships are in place to help you deliver this project? What services
do partners provide and how will you develop these relationships during the
lifetime of the project? 
2. People you help
2.1 Please tell us about the people you plan to work with, why they need your
help, key activities you plan to deliver, and the methods you will use to engage
with new learners to your centre. This may include details of any outreach
activity you plan to do. [1,000]
2.2 Describe the experience of this project from the learner’s perspective – you
should ensure your answer includes how you will embed myguide, Online basics,
Online services and Online jobs with your learners and how this will impact on
their lives. [1,000]
3. How the project itself will be delivered
3.1 Tell us about how you will deliver this project, including how your staff and
volunteers will make an impact 
3.2 What will you be doing to ensure that your targets will be met during the
lifetime of this project? 
3.3 Explain how learners will progress to other learning 
3.4 How will you promote online government services to the learners engaged by
this project? 
4.5 How will this work be sustained after the funding ends? 
4. List quality marks
You will be asked to select from a list your quality marks that your organisations
currently hold. These include Investors in People, ISO, Matrix, PQASSO or the
opportunity to list any others.
Over the last three years, what experience of writing and submitting reports for a
funded project does your organisation have? 
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