LEENA K. DILAWARI
Gaithersburg, Maryland 20879 Cell :(240) 731-8584 Home:(301) 670-0707 Email:LDilawari@yahoo.com
Results-driven Information Technology Project/Program Manager with proven ability to manage dynamic technology projects
with complex and large programs targeted to enhance and impact business growth for both public and private sector clients.
Expertise in development, design, analysis, testing, and implementation using Agile, Iterative Development Methodologies and
ITIL (Information Technology Infrastructure Library) processes. Strong qualifications in Project Management Life Cycle (PMLC),
Software Development Life Cycle Methodologies (SDLC), Client/Server, and Web-based J2EE architectures.
Project Management Client Management
Business Process Improvement Vendor management
Software Development Lifecycle Process Training/Mentoring/Staff Development
Project Governance Risk Management
Financial Reporting Change Management
Scope Definition Resource Management
CHICKASAW NATION INDUSTRIES, INC., Silver Spring, Maryland 2010 – 2011
Senior Project Manager
Directed a $3.2 Million budget consolidation initiative to Document, Archive, Report, and Regulatory Track System (DARRTS) for
The Center for Drug Evaluation Research (CDER) into one single system for drug and biological product reviews. Managed team
of four business analysts and developers.
Maintained continuous alignment of program scope with strategic business objectives, and provided recommendations to
enhance program effectiveness toward strategic goals.
Managed software system development and integration projects through all phases of project life cycle - analysis, design,
development, testing, implementation, and post-production support.
Initiated and streamlined processes that increased efficiency and client satisfaction and reduced error rate by 11%.
Furnished periodic Dashboard Reports to project stakeholders and senior management on status, progress measurement,
future opportunities, and proposed resolution on client issues.
Coordinated and delivered project deliverables per Enterprise Performance Life Cycle (EPLC) standards to the FDA
Senior Management Team, Chief Project Management Staff (CPMS), Business Program Management Office (BPMO),
and Contracting Officer's Technical Representative (COTR).
Participated in the Stage Gate Review on project status and next steps with Stakeholders, Senior Management, and the
TRACEN TECHNOLOGIES, INC., Rockville, Maryland 2009 – 2010
Managed Harmonized Inventory (HI) initiative with program budget of $65 Million for the Food Drug Administration (FDA) to
upgrade its information technology within multiple databases in order to better track food-borne diseases and possible adverse
effects from medical devices.
Directed Program Management Office (PMO) to provide management consulting guidance and direction for multiple
Led projects throughout the full project life-cycle including planning, budgeting, requirements, design, development, and
Identified and analyzed business and technical IT requirements with users, designers, developers, and SMEs on project
scope, and deliverables. Documented analysis reporting using Requirements Traceability Matrix (RTM).
Planned and organized various analytical studies for Center-Wide information systems involving major deliverables in
ensuring application interfaces are compatible across existing programs within FDA.
Interfaced with business users to prepare and update Business Requirements Document (BRD) and System Requirements
Specification (SRS). Ensured all artifacts complied with FDA Enterprise Performance Life Cycle (EPLC) framework
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Augmented enterprise-wide templates to track issues and risks associated to the project. Conducted risk engineering to
develop and execute timely action plans.
Standardized ‘best practices’ and improvement policies with recommendations for enhancements resulting in higher
standards of quality and efficiency to the project.
Pioneered the Microsoft Share Point portal for project related documents in a large corporate environment and ensured
effective communication among onsite and offshore resources.
MARRIOTT INTERNATIONAL INC., Bethesda, Maryland 2005 – 2009
Senior IT Project Manager
Spearheaded key enterprise web-based projects integral to the Search and Reservations systems implemented in Marriott.com and
nine global sites with a $14.5 Million program budget . Successful project implementation resulted in higher revenue by 32%
through increased reservations from web channel. Special emphasis on key decision making with ability to manage multiple
projects using J2EE technology in a highly dynamic Web environment.
Pioneered as Sr. Project Manager over e-Business Systems leading team of eight for Marriott.com. Tasked with
management oversight, solution technology knowledge, and leadership to ensure project staff defines, develops, and
delivers customer focused e-Business solutions.
Championed IT PMO strategy and vision by conceptualizing design and developed standards, tools, templates and
processes for IT enterprise users resulting in strengthened IT PMO Organization.
Managed project through entire life cycle including planning, scheduling, resource allocations, budgeting, maintenance,
and interfaced with customer to define, develop system requirements, and upgrades.
Prepared and briefed Senior Management on project status at monthly Advisory and Steering Board meetings.
Sponsored task force meetings to communicate project progress and updates to all internal business stakeholders.
Experienced in all aspects of project management, including defining project charters, scope, work-breakdown structure
(WBS), resource planning, team structure and status, identifying risks; reviewing team deliverables; managing team
members; developing and overseeing current and future work statements, software vendors and contractors.
Implemented and executed department standards and procedures on ‘System Process Overview’ resulting in improved
efficiency and process time by 7% utilizing SDLC principles and methodologies.
Administered and enhanced unit testing strategies and design reviews resulting in ‘Zero Defect’ launch initiatives with
below budget costs.
Augmented complex quantitative and qualitative analysis for business processes resulting in Business Intelligence
roadmap for the Sales & Marketing disciplines.
Designed and implemented procedures for newly established Project Scorecard within enterprise-wide IR Organizations.
NORTHROP GRUMMAN, INC., McLean, Virginia 2001 – 2005
IT Project Manager
Navigated Department of Defense (DOD) Global e-Business eXchange (GEX) interfaces for modernization programs of the Wide
Area Work Flow (WAWF) and USPS Program .WAWF is web-based system for electronic invoicing, receipt, and acceptance.
USPS Program is an e-Buy for electronic commerce activities. Led team of engineers in requirements definition, coding, testing
Managed projects valued over $2 Million in business-to-business electronic commerce interface and integration of 25
systems including U.S. Army, Coast Guard and Navy including definition of translation requirements from each
system’s native file format ANSI X 12, UDF to XML.
Developed project plan, schedule, budget, and technical oversight including establishing milestones, identifying
program issues, and providing mitigation solutions to contractual specifications.
Created and communicated monthly status and financial reports to Project Director including cash flow projections.
Performed risk assessment and mitigation plans using Earned Value (EV) and Return on Investment (ROI).
Conducted extensive interaction with users and customers to define business requirements, COTS integration, and
established architectural data and process flows.
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Led National Institute of Health (NIH) contract supporting 4,000 end users administering NIH’s extramural research program
that awards more than $9 Billion in annual grants. Directed project with J2EE architecture and Oracle RDBMS (9i) based
applications: Oracle Designer/Developer 2000, Oracle Forms and Reports.
Managed $3.5 Million software development projects focused on enhancements for web, J2EE, and Client/Server
technology applications for team of 35 members in all phases of SDLC.
Created and monitored detail project plans incorporating resource allocations, milestones, critical paths, time estimates,
dependencies and deliverables.
Utilized Rational Unified Process (RUP) Methodology to collect and manage requirements, create iteration plans, and
track life cycle disciplines.
Recommended and implemented SEI CMMI processes for software engineering initiative for system wide projects.
Performed risk assessment and mitigation plans using Earned Value (EV) and Return on Investment (ROI).
VERIZON COMMUNICATIONS, Silver Spring, Maryland 1995 – 2001
Led Data Network Management System (DNMS) for Verizon’s East DSL and Fast packet networks on alarm Surveillance and
Trouble Ticketing programs.
Managed team of 10 engineers in Requirements Management for releases supporting functionality for ADSL, RETAS,
VODSL, CenterOP Sentry, and Alarm & Surveillance systems valued at $700,000.
Coordinated and participated in Joint Application Development (JAD) meetings with management, clients, developers,
testers and other IT teams to identify customer specifications and resolve post-release issues.
Formulated project plans for the Production Support and Requirements Team and worked with Project Manager to
establish detailed project plans and track progress throughout.
Provided technical expertise to clients via INTEGRITY tool to maximize $425K expressTRAK data quality conversion
EDUCATION and CERTIFICATIONS:
PMP® (Project Management Professional) Certification – In Progress
BBA, Finance and Investments, Bernard M. Baruch College, New York, N.Y; Magna Cum Laude
VIP Award – April 2007 (Marriott Int’l Inc.)
President’s Excellence Award – April 2003 (Northrop Grumman)
Circle of Excellence Award – June 1994 (MCI)
The Wall Street Journal Award (Baruch College)
JAVA, JSPs, HTML, Rational Rose, Object Tool, Rational RequisitePro, ClearQuest, ClearCase, PVCS, Remedy, MS-PROJECT,
Actuate, Cognos, Erwin, Visio, Linux, Windows, Oracle RDMS, SQL/SQL PLUS, UNIX, WinRunner, LoadRunner, Dbase III,
Continuus, INTEGRITY, Structured Analysis & Design Methodology (Yourdon, DeMarco, Gane & Sarson)
Public Trust Level Clearance