MUSHTAQ HASAN HASWARE
Jeddah Saudi Arabia
Mobile: 00966 567537549
SUMMARY OF QUALIFICATIONS
EDUCATION AND PERSON AL DATA
1981 Karachi University Karachi Pakistan
Bachelor of Commerce
Have attend courses in Institute of Business Administration
Jeddah & Dammam, KSA
2006 till present Working with Atheeb Group of Companies involved in diversified fields
Performance Auditing and Development and Catering Administration coordinator
Major job responsibilities includes :
Worked in Business Development Department for bring in new business.
Looking after cooperate clients and present projects.
Follow up on account receivables and customer complains.
Providing business proposals to the clients.
H R coordinator for the activities reporting to the Catering Administrator which
include loan application, leave application, Iqama renewal, and all other related
documents employee related issues.
Supervising the company Central Stores and Purchase Department on procedures and
Handling purchase requisition for Catering Department in Jeddah.
Dealing with local suppliers and vendors for procurement of goods.
Design and Development of new forms for company for administration purpose
Project Development with the senior management for different department.
Working with Sales / Customer Service/ Purchase and Stores for special business and
Working with Sales Team/ Collectors on Revenue Collection follow up.
Co ordination with Catering Administrator nation wide with issue with employee and
Development of company policies and procedures with the Catering Administrator
July 2004 to 2005 TNT world wide express Jeddah , KSA
Operation Supervisor ( Western Region )
Looking after the operations department for Western Region, with the operation team
consisting of 21 team members to ensure service excellence and best service is delivered
to all customers.
Handling all documentation for clearance from the Airport operation for incoming and
Updating the complete data of Incoming and Outgoing Cargo and Mail.
Liaison with Sales Department/ Customer Service / other branches for all day to day
Train and coach team members on products and operations methods.
Daily reporting and correspondence with local and international branches on projects and
Best branch for qtr 3 and 4 in 2004 in improving operation results.
Meeting company KPI performance given by the Management.
Achieving company target and goals for the operation department.
July 2003- June 2004 Jeddah , KSA
Sales Executive for Arabian Business Machines ( Olayan Group)
Looking after Jeddah for potential customers
Marketing company product and services.
Looking after major customer in industrial area /Banks/ financial houses/Hotels.
Handling customer queries and requirements for any major accounts.
1999 to June 2003 United Parcel Service Jeddah , KSA
Customer Service Supervisor
Looking after the complete customer service department of western region with the team
of 15 staff members to manage centre operations efficiently and effective in order to meet
Resolving day-to-day issue and complains with company clients and customers.
Team leader for special projects and major accounts.
Preparing monthly analysis and reports to the senior management.
Daily communication with domestic and international branches.
Developed methods to track shipments on daily basis for better response and transit time.
Meeting Company KPI on monthly, quarterly and yearly targets.
Responsible to improve walk in customer’s daily sales for the branch with proper training
and methods for the front line staff.
Daily observing and analysis on call response time with the Customer Service Agents.
Follow up with the courier team on special projects and major accounts.
United Parcel Service, Dubai, UAE
Territory Sales Manager
Promoting company products and services to major accounts...
Customer relationship with all the level in company accounts
Preparing Market Reports on competitor’s activities.
Making Daily /Monthly / Qtr reports on Sales assignments.
1998–1999 Al futtaim Electronics (Toshiba OE division) Dubai, UAE
Introduction of New Models Toshiba Fax machine in Market.
Looking after top accounts in the area.
Co ordination with Customer and Service Dept. for resolving issues.
1993 - 1998 DHL Pakistan Pvt Limited Karachi , Pakistan
Territory Sales Manager
Looking After biggest territory in Sales. Which included Financial Institutions and export
Achieving Sales Target in the assigned area.
Training new comers to Sales Department.
Making monthly reports and analysis.
Worked with following organization in Karachi Pakistan :
American Express Bank (Travel Related Service)
Jaffer Brothers Pvt Ltd
Universal Business Equipment
Hoechst Pakistan Ltd.
Worked with the American Express Bank Travelers Cheques Sales
Department for marketing the product to foreign exchange branches and
foreign banks in Karachi.
Introduced Xerox plain paper fax in Karachi. While working for Jaffer
Sold highest number of Fax machines in one calendar year.
Achieve Best Sales person award. And visited Xerox office in London UK.
Marketed Xerox plain paper photocopier to major financial institutions in
Joined Universal Business Equipments as Sales Executive was promoted to
Marketing Rep for bringing out standing sales in Konica Copiers and
AWARDS AND ACHIEVEMENTS
Achieved Best operations performance in Middle East region in 2004 for improvement
branch performance in daily shipments between 12 Branches of the region.( TNT )
Best Branch performance in 2002 in Jeddah with United parcel Service. (Customer
Increased Sales for walk in Customer in Jeddah Branch. ( United Parcel Service )
Received numerous awards in DHL Pakistan on Sales performance.
Selected from Pakistan to Attend International Sales Meeting (Travelers Cheques) in
USA in American Express Travel Related Service.
Participated in launching the Xerox plain paper fax machine in Karachi and conducted
Sales training programme for all the Sales Staff /customers.
Sold highest numbers of Xerox plain paper fax in the country.
Sold highest number of Hermes typewriters in Karachi in one Quarter.
Can understand Arabic
English Fluent ( can read and corresponds independently )
Regional Languages Punjabi can speak
Valid Driver License Pakistan, Saudi Arabia, United Arab Emirates
Attended Several Courses in Pakistan and abroad on the following
Professional Selling Skills
Presentation Skills on Power Point.
Time Management and Territory Management
Books, Sports and reading.
INTERESTS AND ACTIVITIES
Training and workshops
To attend developments courses on personal developments