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                                                                      Jeddah Saudi Arabia
                                                                     Mobile: 00966 567537549

                          Customer relationship
                          Good Communicator
                          Team Player
                          Goal oriented


                       1981           Karachi University                       Karachi Pakistan
                       Bachelor of Commerce
                       Have attend courses in Institute of Business Administration

                       Transferable Iqama

                                                                  Jeddah & Dammam, KSA

 2006 till present    Working with Atheeb Group of Companies involved in diversified fields

 Performance Auditing and Development and Catering Administration coordinator

 Major job responsibilities includes :

        Worked in Business Development Department for bring in new business.
        Looking after cooperate clients and present projects.
        Follow up on account receivables and customer complains.
        Providing business proposals to the clients.
        H R coordinator for the activities reporting to the Catering Administrator which
         include loan application, leave application, Iqama renewal, and all other related
         documents employee related issues.
        Supervising the company Central Stores and Purchase Department on procedures and
        Handling purchase requisition for Catering Department in Jeddah.
        Dealing with local suppliers and vendors for procurement of goods.
        Design and Development of new forms for company for administration purpose
        Project Development with the senior management for different department.
        Working with Sales / Customer Service/ Purchase and Stores for special business and
        Working with Sales Team/ Collectors on Revenue Collection follow up.
        Co ordination with Catering Administrator nation wide with issue with employee and
         company vehicles.
        Development of company policies and procedures with the Catering Administrator
July 2004 to 2005       TNT world wide express                                 Jeddah , KSA

Operation Supervisor ( Western Region )

   Looking after the operations department for Western Region, with the operation team
    consisting of 21 team members to ensure service excellence and best service is delivered
    to all customers.
   Handling all documentation for clearance from the Airport operation for incoming and
    outgoing Cargo.
   Updating the complete data of Incoming and Outgoing Cargo and Mail.
   Liaison with Sales Department/ Customer Service / other branches for all day to day
   Train and coach team members on products and operations methods.
   Daily reporting and correspondence with local and international branches on projects and
    major accounts.
   Best branch for qtr 3 and 4 in 2004 in improving operation results.
   Meeting company KPI performance given by the Management.
   Achieving company target and goals for the operation department.

July 2003- June 2004                                                          Jeddah , KSA
 Sales Executive for Arabian Business Machines ( Olayan Group)

   Looking after Jeddah for potential customers
   Marketing company product and services.
   Looking after major customer in industrial area /Banks/ financial houses/Hotels.
   Handling customer queries and requirements for any major accounts.
1999 to June 2003 United Parcel Service                                        Jeddah , KSA

Customer Service Supervisor

   Looking after the complete customer service department of western region with the team
    of 15 staff members to manage centre operations efficiently and effective in order to meet
    customer satisfaction.
   Resolving day-to-day issue and complains with company clients and customers.
   Team leader for special projects and major accounts.
   Preparing monthly analysis and reports to the senior management.
   Daily communication with domestic and international branches.
   Developed methods to track shipments on daily basis for better response and transit time.
   Meeting Company KPI on monthly, quarterly and yearly targets.
   Responsible to improve walk in customer’s daily sales for the branch with proper training
    and methods for the front line staff.
   Daily observing and analysis on call response time with the Customer Service Agents.
   Follow up with the courier team on special projects and major accounts.
United Parcel Service, Dubai, UAE
Territory Sales Manager
 Promoting company products and services to major accounts...

 Customer relationship with all the level in company accounts

 Preparing Market Reports on competitor’s activities.

 Making Daily /Monthly / Qtr reports on Sales assignments.

1998–1999       Al futtaim Electronics (Toshiba OE division)                  Dubai, UAE

 Sales Executive
  Introduction of New Models Toshiba Fax machine in Market.
 Looking after top accounts in the area.

 Co ordination with Customer and Service Dept. for resolving issues.

1993 - 1998 DHL Pakistan Pvt Limited                                    Karachi , Pakistan

Territory Sales Manager
 Looking After biggest territory in Sales. Which included Financial Institutions and export

 Achieving Sales Target in the assigned area.

 Training new comers to Sales Department.

 Making monthly reports and analysis.

1982- 1992
Worked with following organization in Karachi Pakistan :

American Express Bank (Travel Related Service)
Jaffer Brothers Pvt Ltd
Universal Business Equipment
Hoechst Pakistan Ltd.

         Worked with the American Express Bank Travelers Cheques Sales
          Department for marketing the product to foreign exchange branches and
          foreign banks in Karachi.
         Introduced Xerox plain paper fax in Karachi. While working for Jaffer
         Sold highest number of Fax machines in one calendar year.
         Achieve Best Sales person award. And visited Xerox office in London UK.
         Marketed Xerox plain paper photocopier to major financial institutions in
         Joined Universal Business Equipments as Sales Executive was promoted to
          Marketing Rep for bringing out standing sales in Konica Copiers and
          Hermes typewriters
  Achieved Best operations performance in Middle East region in 2004 for improvement
  branch performance in daily shipments between 12 Branches of the region.( TNT )
  Best Branch performance in 2002 in Jeddah with United parcel Service. (Customer
  Increased Sales for walk in Customer in Jeddah Branch. ( United Parcel Service )
  Received numerous awards in DHL Pakistan on Sales performance.
  Selected from Pakistan to Attend International Sales Meeting (Travelers Cheques) in
  USA in American Express Travel Related Service.
  Participated in launching the Xerox plain paper fax machine in Karachi and conducted
  Sales training programme for all the Sales Staff /customers.
  Sold highest numbers of Xerox plain paper fax in the country.
  Sold highest number of Hermes typewriters in Karachi in one Quarter.

                    Can understand Arabic

                    English Fluent ( can read and corresponds independently )

                    Urdu/ Hindi

                    Regional Languages Punjabi can speak

                    Valid Driver License Pakistan, Saudi Arabia, United Arab Emirates

                    Attended Several Courses in Pakistan and abroad on the following

                    Managements Skills

                    Professional Selling Skills

                    Negotiations Skills

                    Presentation Skills on Power Point.

                    Time Management and Territory Management

                    Books, Sports and reading.

                    Training and workshops

                    To attend developments courses on personal developments

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