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					STUDENT HANDBOOK
      2011


 American Center for Education

          Version: 3.30
                                     Contents

   About ACE
          Our Vision, Our Mission & Our Core Values           4
          Our Commitment                                      5
          Academic Board and Examination Board                5

   Introducing Council for Private Education and EduTrust
          Council for Private Education and EduTrust          6

   Student Contract                                             7

   Student Protection
          Fee Protection Scheme (FPS)                         8
          Medical Insurance Scheme                            9

   Student Pass
          Student Pass                                        10
          Student‟s Pass Renewal                              10
          Loss of Student‟s Pass or Passport                  11

   Withdrawal & Refund Policy
          Refund Policy & Procedure                           12
          Transfer & Withdrawal Policy & Procedure            15

   Payment Method and Channels
          Course Fee                                          18
          Miscellaneous Fee                                   18
          Payment Methods and Schedule                        19

   Student Complaint / Grievance Procedure (& Query/Feedback
   Mechanism)
          Student‟s Dispute Resolution Policy & Procedure     20
          Feedback and Complaints                             22

   Confidentiality of Student Data
          Privacy Policy / Security of Student Data           23




American Center for Education | Student Handbook – V3.3             2
   Attendance Policy
          Attendance Requirement                         24
          Class Attendance                               24
          Absence from Assessments or Examinations       25
          Medical Leave                                  25
          Travelling Outside of Singapore                26

   Course Administration
          Enrollment                                     27
          Orientation                                    30
          Course Introduction                            30
          Course Schedule                                30
          Deferment of Study                             31
          Repeating a Course or Module                   31
          Termination of Course by PEOs                  31
          Assignment                                     31
          Disciplinary Matters                           31
          Scholarship                                    34

   Student Support Services
          Service Guarantees                             35
          Support Services List                          35

   Examination
          Eligibility of Examination                     36
          During Examination                             36
          Grading Systems                                37
          Publication of Examination Result              38
          Appeal Against Results                         38
          Awarding Certificate                           39
          Certificates & Transcripts                     40

   School Facility
          Personal Belongings, Lost and Found            41
          Library, Computer Lab & Campus WIFI            41
          Property of ACE                                42

   Singapore Law                                          43

   Contact Information                                    44

   Other Useful Information for Student                   45


American Center for Education | Student Handbook – V3.3        3
About ACE

The American Center for Education (ACE) is the only authorized higher education provider
established through collaboration with the University of Wisconsin - River Falls (UWRF), USA,
providing a high quality experience for higher education with an American perspective for
both local and international students in downtown Singapore.
ACE offers a very promising higher educational pathway to its students. ACE helps them to
acquire the knowledge, skills and confidence they need to succeed in today‟s challenging
world market for talent.
ACE is located in the heart of Singapore's business district. The Republic of Singapore offers
a favorable social environment and a rich diversity of cultures, in a global city that is
renowned worldwide for its efficiency, safety, and cleanliness.

Our Vision, Our Mission & Our Core Values

Mission

Our mission is to provide our students with a world-class education and an open-minded,
global perspective in an inclusive learning environment.

Vision

The American Center for Education offers a model of excellence in higher education in Asia,
producing students who are well prepared to succeed in their future endeavors.

Core Values

Integrity
Academic Excellence
Inclusiveness
Continuous Improvement

Our Culture

Our „Culture‟ includes the values, beliefs, and attitudes that guide and shape the behaviors
and activities of everyone at ACE.
ACE has a „culture of learning‟ inspired by UWRF.
ACE provides a strong learning environment for our students.
Our management team will serve as role models for our values.




American Center for Education | Student Handbook – V3.3                                  4
Our Commitment

At ACE we are committed to providing our students with access to a high quality educational
experience based on the American system of higher education. The broad knowledge base
and skills encountered in the ACE curriculum prepares students to pursue further educational
opportunities and to take their place in our dynamic global society. The ongoing involvement
of experienced American educational professionals assures the quality of the ACE academic
programs.

Furthermore, all members of the staff at ACE are devoted to giving personal attention to
each and every student. Your success in achieving your educational goals is our number one
priority. We promise you that we will spare no effort in helping you realize your highest
aspirations and ambitions.

Academic and Examination Boards

Douglas Johnson, Ph.D.
Chairman of Boards

Robert Baker, Ph.D.
Member of Boards

John Ooi Peng Lee
Member of Boards

Eric Ong
Member of Boards


ACE‟s Academic and Examination Boards have the final responsibility for all issues related to
academic, assessment, and examination-related matters at the American Center for
Education.




American Center for Education | Student Handbook – V3.3                                 5
Introducing Council for Private Education and EduTrust

Council for Private Education and EduTrust

The EduTrust Certification Scheme has been customized specially by the Council for
Private Education (CPE) for the private education industry in Singapore.

Established under the Private Education Act, the Council for Private Education (CPE) is a
statutory board empowered with the legislative power to regulate the private education sector.
In addition to its role as the sectoral regulator of private education institutions, the Council
facilitates capability development efforts to uplift standards in the local private education
industry.

The Council is governed by a Board, helmed by Mr Lin Cheng Ton, Chief Executive Officer of
Nanyang Polytechnic International, and comprises experienced individuals from the fields of
education, quality assurance and business, as well as economic agencies involved in the
promotion of the private education sector. Overseeing the day-today operations of the
Council is the Chief Executive Officer, Mr Henry Heng.

CPE aims to regulate the private education system more effectively and to improve its quality.
Other than the enforcement of an Enhanced Registration Framework (ERF), Private
Education Institutions (PEIs) can apply
for a voluntary certification scheme known as EduTrust that will help to distinguish higher
quality players and lift industry standards in the long run.

EduTrust will build on CaseTrust‟s coverage on the protection of fees paid by students and
introduce additional requirements such as academic processes, corporate governance and
administration processes, management of marketing agents and student support matters.
Once launched, EduTrust will gradually replace CaseTrust for Education. For more
information, please visit: http://www.cpe.gov.sg/.

The website for the Council for Private Education, Singapore is at
http://www.cpe.gov.sg/
Contact number: +65 6499 0300.




American Center for Education | Student Handbook – V3.3                                   6
Student Contract

To enhance the confidence of students and their parents in the quality of education in
Singapore, we will enter into a standard PEI-Student Contract with each of our students. The
contract lays out the important terms and conditions governing the relationship between the
student and ACE. We will honor all terms and conditions spelt out in the contract and in all
communication materials.

Students are required to sign the Standard Student Contract before paying the course fee.

Samples of contract can be viewed at the Council for Private Education (CPE).
See the CPE website at:
http://www.cpe.gov.sg




American Center for Education | Student Handbook – V3.3                                7
Student Protection

Fee Protection Scheme (FPS)

The Fee Protection Scheme (FPS - the Fee Protection under the Escrow Scheme or the Fee
Protection under the Insurance Scheme) serves to protect students‟ fees in the event
a private education institution is unable to continue operating due to insolvency, and/or
regulatory closure. The Fee Protection Scheme also protects students if the private
education institution fails to pay penalties or return fees to the students arising from judgment
made against it by the Singapore courts.

EduTrust-certified private education institutions are required to adopt the Fee Protection
Scheme to provide full protection to all fees paid by their students. All fees refer to all monies
paid by the students to be enrolled in a private education institution, excluding the course
application fee, agent commission fee (if applicable), miscellaneous fees (non-compulsory
and non-standard fee paid only when necessary or where applicable, for example, the re-
exam fee or charges for credit card payment etc,) and GST.

ACE is adopting the FPS Insurance Scheme for the moment to provide fee protection
to all her students. ACE has entered into the Agreement (refer to the Master Insurance
Certification) between CPE and Lonpac Insurance Bhd for the purpose of inuring the course
fee paid by the Student. The insurance protection will be purchased from the Lonpac
Insurance Berhad for every one of ACE students to protect their fees.

Only after signing of the advisory note and student contract, the student is allowed to pay to
ACE‟s operating account under the Insurance Scheme.



Note:
1. The FPS is mandatory for both part-time and full-time students. Students studying in an
EduTrust-Certified private education institution need to pay course fees of up to a maximum
of 12 months of their course duration.

2. Under the FPS Insurance Scheme, please provide the accurate email address to receive
the copy of the Certificate of Insurance (COI). The printed original COI with the payment
receipt will be issued to you on the payment day.

3. Should you need more information with regards to this Fee Protection Scheme (FPS),
please refer to The Council for Private Education (CPE)‟s website (www.cpe.gov.sg) for more


American Center for Education | Student Handbook – V3.3                                      8
information. Alternatively you may call CPE at +65 6592 2108 for more information and
enquiries.

4. To check and monitor the status of your protected course fees, please refer to the Council
for Private Education (CPE)'s official website (www.cpe.gov.sg) under the Fee Protection
Monitoring Module.


For additional information, please refer to the terms in the Student Contract.



Medical Insurance Scheme

Medical insurance coverage is applied to all the enrolled students.

This medical insurance scheme minimally provides for an annual coverage limit of not less
than S$20,000 per student, at least B2 ward in government and restructured hospitals and
24 hours‟ coverage in Singapore and overseas (if student is involved in school-related
activities) throughout the course duration, and the student is encouraged to seek advice on
whether more comprehensive insurance coverage is required or desired.

For additional information, please refer to the terms in the Student Contract.




American Center for Education | Student Handbook – V3.3                                 9
Student Pass

Student Pass

All the international students enrolled into Private Education Institutions (PEIs) in Singapore,
must obtain a Student‟s Pass from the Immigration & Checkpoints Authority (ICA). The ICA
website is at http://www.ica.gov.sg.

Student‟s Passes are provided to foreign students under strict conditions:
    A Student‟s Pass is issued for study in a particular course and institute only.
    You must carry your Student‟s Pass with you at all times.
    The Singapore Immigration and Checkpoint Authority (ICA) will withdraw the
      Student‟s Pass if your attendance falls below 90% or you are away from your studies
      for seven or more days without an acceptable explanation. As a Student‟s Pass
      holder, you are permitted to live in Singapore only for the purpose of study.
    A Student‟s Pass holder cannot work in Singapore; it is strictly prohibited, even if you
      are not paid for the work. The Police and the ICA do check for foreign students
      working in restaurants, nightclubs, bars, KTV lounges, etc.
    You cannot be adopted by any Singaporean or Singaporean Permanent Resident if
      you are in Singapore on a Student‟s Pass.
    If you are no longer enrolled in a course offered by the American Center for
      Education (ACE) for which your Student‟s Pass is granted, you must contact Student
      Services immediately to hand over your Student‟s Pass for cancellation by ICA.
    A student cannot overstay in Singapore after the Student‟s Pass has expired, unless
      granted approval by the ICA.

Student’s Pass Renewal

It is the student‟s responsibility to ensure that his or her Student‟s Pass is renewed on time.
ACE is not liable to compensate or be held responsible if the Student‟s Pass has expired due
to late renewal or the rejection of the renewal application by the ICA.

Students are required to get the necessary ICA forms from the Student Services Department
at ACE at least two weeks before the Student‟s Pass expires, complete the ICA forms, and
submit them to the Student Services Department for verification on the same day.

ACE will then submit the renewal application to ICA on the student‟s behalf. If ICA turns
down the renewal application, it is usually with good reason. Under such circumstances, you
will be given a 2-week social visit pass and you will have to leave Singapore before the pass
expires.




American Center for Education | Student Handbook – V3.3                                   10
Loss of Student’s Pass or Passport

A Student‟s Pass is the property of the ICA. A passport is the property of the passport office of
your country.

Keep your Student‟s Pass and passport in a safe place. If they are lost or stolen:
    Contact the police immediately to make a Police Report. The police will give you a copy
       of the Police Report. Make several copies of the Police Report.
    Contact the Student Services Department at ACE and provide a copy of the Police
       Report.
    If your passport is lost or stolen, contact your Embassy about the loss and ask the
       Embassy about the procedure for applying for a new passport.
    If your Student‟s Pass is lost or stolen, inform ACE immediately, and ACE will inform ICA
       about the loss and shall assist you in applying for a replacement Student‟s Pass.




American Center for Education | Student Handbook – V3.3                                    11
Withdrawal & Refund Policy

Refund Policy & Procedure

Refund Policy

ACE has the following refund policy. This refund policy applies to any student who withdraws
from a course and is deemed eligible for a refund, as defined clearly in the student contract.

A. Refund for Withdrawal for Cause

1. PEI fails, for any reason, to commence the Course on the Course Commencement Date;
2. PEI terminates the Course, for any reason, prior to the Course Commencement Date;
3. PEI fails, for any reason, to complete the Course by the Course Completion Date;
4. PEI terminates the Course, for any reason, prior to Course Completion Date; or
5. The Student‟s Pass application is rejected by the Immigration and Checkpoint Authority
(ICA).

Amount: Entire amount of the Course Fees and any Miscellaneous Fees paid, less 3rd party
charges (e.g. ICA application fee, insurance or escrow charges, bank charges for sending
money back to students).

Time Frame for Refund: Within 7 days after receiving the student‟s written notice of
withdrawal.


B. Refund for Withdrawal without Cause

Where the Student withdraws from the Course for any reason other than those set out in
„Withdrawal for Cause‟ above or „Force Majeure‟ conditions described in Clause 9 of the
Standard Student Contract.
 % of [the aggregate amount
 of the Course Fees and          If Student’s written notice of withdrawal is received
 Miscellaneous Fees paid]
                                 (“Maximum Refund”) More than [28 days before the Course
 [90%]
                                 Commencement Date
                                 Before, but not more than [28] days before the Course
 [40%]
                                 Commencement Date
                                 After, but not more than [7] days after the Course
 [0%]
                                 Commencement Date
                                 More than [7] days after the Course Commencement Date, but
 [0%]
                                 not more than [14] days after the Course Commencement Date
 [0%]                            More than [14] days after the Course Commencement Date

American Center for Education | Student Handbook – V3.3                                  12
Amount: The amount refunded is based on when the student‟s written notice of withdrawal
is received, as indicated in the table, less any 3rd party charges.

Time Frame for Refund: The refund is made within 7 days after receiving the student‟s
written notice of withdrawal.

C. Students have a 7 day cooling off period after signing the contract, during which they are
entitled to get the maximum refund, less any Course Fees consumed by the Student if the
withdrawal date is later than the Course Commencement Date and the Student has started
the Course, any PEI administrative charges which are stipulated in the Miscellaneous Fees
and any applicable bank administrative charges properly paid/payable.

D. Course deferment is not allowed in ACE. Any students requesting a deferment are treated
as withdrawal cases.


The objective of this policy is to ensure that all refunds are handled and processed according
to a formal process and in a timely manner.

The refund process will take less than 7 days from the day of receiving the written notice of
withdrawal. The Finance Manager shall archive all the refund records and make sure the
process take less than 7 days.

Prospective students are briefed on the refund policy during pre-course counselling (by
overseas or local agents or Education Consultants) and later again during the orientation
program.

Full details of the policy are also available on ACE‟s web site, student contract and student
handbook. The policy is also available in other language, if applicable.

The orientation checklist requires that students acknowledge that the refund policy has been
explained to them.




Refund Procedure


ACE has the following Refund Procedure.

A. ACE‟s Refund Procedure covers the following commonly occurring situations:

   a.   School‟s non-performance
   b.   ICA not approving the Student‟s Pass
   c.   Student changes his mind during the 7 day cooling off period
   d.   Student‟s withdrawal
   e.   Course deferment (which is considered as a withdrawal case)


American Center for Education | Student Handbook – V3.3                                 13
B. The procedure for student initiated refund (due to Student‟s withdrawal or change of mind
during the 7 day cooling period, etc) is as follows:

   a. The student submits a signed written request of withdrawal (and/or refund) with the
      reasons to a counter staff. ('FRM-225 Withdrawal Form or FRM-224 Refund Form)
   b. The case will be passed to the Operations Director/Manager (OD/OM) for processing
      on the same day.
   c. The OD/OM will request the Finance Department to look into the student‟s eligibility
      for a refund and to calculate the refund amount (Finance Department will calculate
      the refund amount based on the day receiving the written request of withdrawal). The
      OD/OM then informs the student of the breakdown of the refund.
   d. The OD/OM counsels the student regarding any possible efforts the school can
      provide to help the student. (FRM-229 Counselling Session Record for withdrawal)
   e. If the student insists on withdrawal (and/or refund), the OD/OM presents the case to
      the Managing Director (MD) for approval and the confirmation letter will be issued to
      the student. (FRM-235 Confirmation Letter for Refund of School Fees)
   f. If the student payment is protected by insurance of PFS, Finance Department will
      issue the cheque or cash to the student directly. The student shall sign the payment
      voucher and acknowledgement letter to confirm the receiving of the refunded amount.
      (FRM-236 Acknowledgement of Refund Collection)
   g. If the student‟s payment is in Escrow account, the Finance Department will
      communicate with the Escrow account provider to start the refund process. ACE will
      email the student a copy of the acknowledgment given by the Escrow account
      provider to ACE. The Escrow account provider will refund the money directly to the
      student.
   h. The Refund Procedure shall be completed within 7 days from the date of receiving
      the written request of withdrawal (and/or refund).

C. The procedure for a school initiated refund (due to the school not performing or the ICA
not approving the Student‟s Pass, etc) is as follows:

   a. The OD/OM in consultation with the Management Team decides not to run the
      course.
   b. Upon receipt of written confirmation that the course will not run, the Finance
      Department calculates the amount of refund due to the students and obtains approval
      from the MD to confirm the refund. The OD/OM then informs the student of the
      breakdown of the refund.
   c. If the student payment is protected by insurance of PFS, Finance Department will
      issue the cheque or cash to the student directly. The student shall sign the payment
      voucher and acknowledgement letter to confirm the receiving of the refunded amount.
      (FRM-236 Acknowledgement of Refund Collection)
   d. If the student‟s payment is in Escrow account, the Finance Department will
      communicate with the Escrow account provider to start the refund process. ACE will
      email the student a copy of the acknowledgment given by the Escrow account
      provider to ACE. The Escrow account provider will refund the money directly to the
      student.
   e. The Refund Procedure shall be completed within 7 days from the date in which the
      OD/OM in consultation with the Management has decided not to run the course.


American Center for Education | Student Handbook – V3.3                                14
Transfer & Withdrawal Policy & Procedure

Transfer & Withdrawal Policy

ACE has the following Transfer & Withdrawal Policy which allows students to transfer from a
course to another course within the school with payment of a transfer fee, or to withdraw
from a course.

A. The school allows students to transfer from a course X to another course Y within the
school with payment of a transfer fee. This is treated as a withdrawal from course X (refund
policy will apply) and a re-enrolment with the school into course Y. The school may at its
discretion give the re-enrolled student a discount on the course fees for Y. The discount may
be up to the un-used portion of the course fees for X.

B. If a student transfers from a course to another course, and then withdraws from the new
course during the 7 day cooling off period, this is treated as a withdrawal from the original
course.

C. ACE allows students to withdraw from a course in accordance with the fee refund policy
indicated in section 4.3.1.

D. A transfer to another private school is regarded as a withdrawal from ACE.

E. If the student is below 18 years of age, the parent or guardian‟s approval for the transfer /
withdrawal will be required.

F. The table below summarises the key aspects of the transfer and withdrawal policies.

                              Transfer                          Withdrawal
 Circumstances in which       The (new) course is being run     Management to interview
 request will be granted      and has vacancies.                first, if applicable
 Additional fee payable       Transfer fee as per student       No withdrawal Fee
                              contract schedule 2.2
 Status of Student’s Pass     Directly transfer the Student’s   Cancel the existing Student’s
                              Pass in ICA Solar system to a     Pass
                              new course
 Condition for refund         Based on the Refund Policy        Based on the Refund Policy
 Time frame for processing    4 weeks                           4 weeks


Prospective students are briefed on the Transfer & Withdrawal Policy during pre-course
counselling (by approved agents or Education Consultants) and later again during the
orientation program.

Full details of the policy are also available on ACE‟s web site, and student handbook. The
policy is also available in other language, if applicable.


American Center for Education | Student Handbook – V3.3                                   15
The orientation checklist requires that students acknowledge that the transfer & withdrawal
policy, and the implications of a transfer or withdrawal (described below), have been
explained to them.

During the orientation, students are informed:
   a. If the international student withdraws from ACE, the relevant staff would login to the
       ICA system to cancel the Student‟s Pass. The student who has the Student‟s Pass
       being cancelled would have 30 days, which is subject to the decision from ICA, to
       remain in Singapore.
   b. If the international student transfers to another course, ACE would have to apply for a
       new Student‟s pass. They are warned that should ICA reject the application for new
       pass the international student should be forced to return home.



Transfer & Withdrawal Procedure

ACE has the following Transfer/Withdrawal procedure to guide the students who want to
transfer from a course to another course within the school or to withdraw from the school.

The procedure for withdrawal/transfer to another school:
   A) When the student declares his intention to withdraw, the counter staff will ask the
      student to fill in the withdrawal form (FRM-225 Withdrawal Form) and pass the case
      to the Operations Director/Manager (OD/OM) on the same day.
   B) The Refund Procedure shall be applied if applicable. (Refer to the procedures in
      4.3.2)
   C) A counselling session (if applicable), for the student with the Education Consultants
      or the Operations Director/Manager will be arranged within 3 working days. The
      relevant staff talks to the student to find out why the student wants to withdraw and
      any possible efforts the school can provide to help the student. The findings from the
      counselling will be archived. (FRM-229 Counselling Session Record for withdraw)
   D) If the student insists on withdrawal (and/or refund), the OD/OM presents the case to
      the Managing Director (MD) for endorsement.
   E) The OD/OM, working with the other managers, will attend to the various withdrawal
      matters, including:
       issuance of a letter to student effecting the withdrawal
       cancellation of the Student‟s Pass
       termination of the contract
       informing the FPS provider
       giving a refund to the student if applicable
       issuing the attendance record, if needed
       The process shall not take more than 4 weeks to complete.
   F) The process shall not take more than 4 weeks to complete.

The procedure for a transfer to another course within the school:
   A) When the student declares his intention to transfer to another course, the counter
      staff will ask the student to fill in the transfer request form (FRM-226 Transfer
      Equivalency Form or FRM-227 Transfer Form) and pass it to one of the Education
      Consultants.
   B) The Education Consultant will perform the below activities.

American Center for Education | Student Handbook – V3.3                                16
           Check whether the student satisfies the Entry Requirements/Pre-requisite of the
            requested course.
         Discuss with the student the reasons for his or her intention to transfer, and
            explain to the student the implications for his or her Student‟s Pass, etc. ACE
            must cancel the current Student‟s Pass and apply for a new Student‟s Pass for
            the new course. Students cannot hold the school liable should the Student‟s Pass
            application not be approved by the Singapore ICA.
         Inform the student that a transfer course fee and the new Student‟s Pass
            application fees are payable upon submission of the form and the fee is non-
            refundable.
         Inform the student the amount to be topped up if applicable.
   C)   If the student maintains his intention to transfer to the new course after the
        discussion, the Education Consultant then passes the case to the Operations
        Director/Manager (OD/OM) for further processing.
   D)   The Refund Procedure shall be applied. For any un-consumed course fees not
        refundable from the previous course, a discount for such amount might be given to
        the student for the new course.
   E)   The OD/OM, working with the other managers, attends to or oversees the various
        transfer matters, including:
         issuance of a letter to the student confirming the transfer, and where appropriate
            a course transfer agreement may be signed
         cancellation of the existing Student‟s Pass and application for a new Student‟s
            Pass (if the student is an international student)
         termination of the existing contract and signing of the new contract
         receive the new payment if applicable
         informing the FPS provider
         transferring the student‟s account to the new course (unused fee, how much to
            top up, etc)
   F)   Local students will be notified of the outcome within 7 days from the receipt of the
        transfer request. International students will be notified of the outcome of the Student‟s
        Pass application within 4 weeks from the receipt of the transfer request (this may vary
        and depends on the ICA‟s processing period).

The students must submit the written request (signed hardcopy withdrawal form or the
student‟s email request) to initiate the transfer/withdrawal process. For a student that has not
submitted the written request or is not able to come back to ACE to complete the withdrawal
process prior to the withdrawal, ACE will send a written confirmation of withdrawal to the
student via email to inform and ask the student to acknowledge the withdrawal from the
school. The student name will be reported to ICA to cancel the student pass within 3 days
after the confirmation email is sent out, and the FPS provider will be informed too within 3
days.




American Center for Education | Student Handbook – V3.3                                    17
Payment Method and Channels

Course Fee


Fees Breakdown

[shows the full breakdown of total payable course fees] @
Course Fee for Diploma in American Liberal Arts (DALA)
Examination Fee for DALA
Registration Fee
Medical Insurance Fee & Service Charge (Per year)
Security Bond Annual Premium for ICA Deposit
(Fee for re-taking a module, S$1225/module, payable only when modules are re-taken)

Total Course Fees Payable^# (The total amount of course fee mention above with 7% GST)


Miscellaneous Fee

Purpose of Fee                                              Amount (S$) and When Payable
1. Airport Pickup Fee                                          100     The students shall
2. Accommodation Arrangement Service (Non-                     200     make the payment to
hostel)                                                        50      ACE upon submitting
3. Service Charge for Applying for a Singapore Entry                   the relevant service
Visa                                                                   request to ACE if they
                                                              1800     are in Singapore.
4. Service Charge for Applying for an US Student
                                                                       Otherwise, they shall
Visa
                                                               800     make the payment to
                                                                       ACE once they report
5. Textbook Fees and Service Charge for Course                         to ACE.
modules (Approximately and Optional – to collect on
a module basis)                                                100
                                                               300     The late payment
6. Internal Course Transfer Fee                                        penalty shall be applied
7. Penalty for Late Payment                                            if the full payment is
                                                               50      not been made within
8. Service Charge for Replacement of Student‟s                 375     two (2) months after
Pass                                                           100     the due date, unless a
9. Fee for Re-taking an Examination (Per subject)                      special arrangement is
10. Appeal of Assessment Results                               100     approved by the top
                                                               100     management of ACE.
11. Re-issue of the Official Certificate
12. Re-issue of the Official Transcript



American Center for Education | Student Handbook – V3.3                                    18
Payment Method and Schedule

Fee Payment Arrangement at ACE

1. Please do not make any payments for course fees (except for the application fee) to ACE
before signing the advisory note & student contract. Any early payment will be refunded to
the student immediately.

2. ACE protects student course fees (excluding the application fee and miscellaneous fees
as indicated in the student contract) by using the Insurance Protection (provided by Lonpac
in Singapore) under Fee Protection Scheme (FPS). All the payments should pay to ACE‟s
operating bank account or Finance Department directly. Third parties or personals including
ACE‟s valid agents or Education Consultants or non-finance staff are strictly not allowed to
collect any fee payments.

3. The student shall pay the course fees by means of an installment plan. The payment shall
be made every six months. The first installment shall be paid only after signing the advisory
note & student contract, and each of the following installments shall be paid within one week
before the due date of each installment.

4. Please collect the original official receipts (and the Certificate of Insurance - COI) from
ACE Finance Department on the payment date. (You should request for the softcopy first if
you are not in Singapore and then collect the original official receipts and COI from ACE
once you arrive in Singapore.)

5. For payment of any course fees (as indicated in your student contract) by Cashier Order or
Cheque, please make it payable to AMERICAN CENTER FOR EDUCATION PTE LTD.
Upon receiving your payment by Cash, Cashier Order, Cheque or Credit Card, ACE
Finance Department will purchase the Fee Protection for you within the same day.

(*We only accept the credit card payment by VISA/MasterCard/UnionPay. If you are using an
overseas bank card to make the payment, the bank might apply a 3% service charge to your
account.)

6. For payment of any course fees (as indicated in your student contract) by Telegraphic
Transfer (TT)/Electronic Transfer, please indicate your correct name and course title under
the payment details on the TT application form and send the photocopy of the receipt of your
TT transaction to ACE Finance Department immediately. Upon receiving your payment in
ACE’s bank account, ACE Finance Department will purchase the Fee Protection for you
within 3 days.

(*ACE Finance Department will inform you accordingly about the account details for Inter
Bank Transfer by Telegraphic Transfer (TT)/Electronic Transfer. An extra S$30 as the bank
service fee will be added to your total course fees.)


*Note: The student shall be responsible for any consequences from not following
ACE’s instructions.



American Center for Education | Student Handbook – V3.3                                 19
Student Complaint / Grievance Procedure (& Query/Feedback Mechanism)

Student’s Dispute Resolution Policy & Procedure

Student’s Dispute Resolution Policy

1. On disputes, it is the school‟s policy to try to reach a fair and amicable solution (that is, a
solution is found to address the grievance that is fair and acceptable to two parties, the
student (staff) and ACE).

2. The aggrieved party, the student, must submit the grievance in writing (letter/email) to the
school.

3. The Management Team will assign the relevant manager to establish the facts of the case
and try to complete the necessary investigation within 7 working days (it can take up more
days but the case must be resolved within 21 working days).

4. The manager will decide whether the complaint/grievance is justified, and if so, offer a
solution to the student.

5. If the student accepts the solution, no further action will be pursued except to record and
file the grievance and solution.

6. If the student declines the solution, the grievance will be referred to the Managing Director
who will review the case and offer a second solution. All these proceedings would be
completed within 14 working days and complainants are kept informed of the status.

7. If the student still refuses to accept the second solution and before the maximum of 21
working days, ACE will suggest to the student to refer the complaint/grievance to Case
Mediation Centre for a resolution prior to instituting any legal action/proceedings.

8. ACE might also propose that the matter be resolved through the Dispute Resolution
Scheme of the Council for Private Education.
(http://www.cpe.gov.sg/cos/o.x?c=/cpe/pagetree&func=view&rid=351)

9. This Grievance Procedure which is included in the Student Handbook is shown in the
figure below.




American Center for Education | Student Handbook – V3.3                                     20
Students’ Grievance Resolution Procedures

                                         Grievance Procedure

                                            Student submits
                                          grievance in writing



                                           Assigned manager
                                          looks into grievance




                                              Grievance             No
                                              Justified?


                                                     Yes
                                                 Offers                  School offers
                                                Solution                 Explanation


                                   No
      Director/Management                      Accepted
          team Reviews                        by Student?

                                                           Yes
    No           Offer
               Alternate
               Solutions?

                       Yes

                                           Agreed action (if any)
               Accepted            Yes
                                           taken. Grievance filed
              by Student?                        for record

                      No

         School refers matter to
         CPE Student Services
                 Centre



American Center for Education | Student Handbook – V3.3                                  21
Feedback and Complaints

If you have any grievances or complaints, you should report the case to the Student Services
Department by completing the Student Feedback Form. This is available at the ACE
Reception counter.




American Center for Education | Student Handbook – V3.3                               22
Confidentiality of Student Data

Private Policy / Security of Student Data

Change of Personal Details & Next-of-kin

You need to complete the Update of Personal Details Form, available from the Student
Services Department, and submit it to the Student Services Department, if:
• You have changed your address and contact numbers. The Immigration and Checkpoints
Authority expects the School to know where its foreign students are staying.
• Your parents or legal guardian have changed their address or contact numbers.
• You have legally changed your name. The name in your passport is the name you are
registered under with ACE and will be the name that appears on all correspondence and
your graduation certificate.

Each student will be requested to complete the above form for updating purposes at the
commencement of each course.

ACE is committed to maintain the confidentiality of each student‟s personal information and
undertakes not to divulge any student‟s personal information to any unauthorized third party
without the prior written consent of the student.

 Student data are treated with strict confidence
 Access is restricted to only the designated staff
 Student particulars are for internal use only
 Consent shall be sought before releasing student data for outside school matters




American Center for Education | Student Handbook – V3.3                               23
Attendance Policy

Attendance Requirement

Attendance at all of your scheduled classes, lectures, tutorials and practical training sessions
is compulsory. Regular attendance is very important to gain the most from your program.

Be punctual and arrive 10-15 minutes before class commencement as a gesture of respect
to your Lecturer and fellow classmates. You are not to leave before the end of class. The
Lecturer or school staff will take attendance of students during each class/session.

Three-hour and four-hour classes are divided into two sessions with a 15-minute break in
between. You must return promptly to your class at the end of the break. Shorter classes
might not have a break.


Class Attendance

1. Student attendance will be marked at the start of each day‟s lesson. Operations staff or
Management Team will perform a daily check to ensure the monitoring system is practiced
consistently.

2. Operations staff will call students for the reason of absence and ensure that students who
did not attend class must submit their medical certificate (if applicable) from the approved
clinics in Singapore which can only be accepted as a valid reason for absence. Other
reasons will be recorded accordingly and shall furnish the supporting information or
documents for recording purposes. A warning letter will be issued where necessary.

3. Students who are sick shall contact the Operations Manager/Director immediately on the
number of days of medical leave approved and given by the doctor. The student must submit
the medical certificate to Operations Manager/Director upon his return to school for
verification and recording purposes.

4. Students who are applying for leave must submit his/her application at least 1 week in
advanced to the Operations Manager/Director. The application will be verified and approved
on a case to case basis with the justification approved by ICA. Operations Manager/Director
will inform the students of the outcome of his/her leave application.

5. A warning letter will be send to student should the student be absent for 2 days in a month
without a valid reason. Academic Manager will report to Management team of errant student.
Management Team will review and formulate strategies to assist errant student, if needed.

6. Attendance rate is updated weekly and will be compiled on a monthly basis. The
Operations Manager/Director will notify ICA for students whose attendance falls below 90%
during the month. If the student‟s attendance is below 90% before the end of the month, ICA
will be informed within 3 working days. The supporting information or documents will be
provided to ICA if the students cannot provide any Medical Certificate.



American Center for Education | Student Handbook – V3.3                                   24
7. The Operations Director/Manager will arrange to meet a student who is absent for 3 days
in a month without valid reason, to find out the reasons for the absence and to counsel the
student if necessary.

8. ACE will inform student‟s parents or guardian for those who are absent without a valid
reason, regular absenteeism or having a long term medical leave (more than 3 days)

9. A student who is absent from class for seven (7) consecutive days without informing
school with any valid reasons will be deemed to have withdrawn from the course. The
management will be informed and with the acknowledgement from the Managing Director,
the Operations Director/Manager will make a police report and cancel the Student Pass
accordingly.

10. ACE academic requirement to graduate is in line with the minimum attendance
requirement set by Immigration and Checkpoint Authority; the school clearly communicates
this to all respective students (at least 90% for international students and 75% for non
student pass holder) through the briefing session, student handbook, notice board and
orientation. The special approval from the academic board shall be obtained if the student
does not meet this requirement for graduation.


Absence from Assessments or Examinations

There will be no make-up assessments and/or examinations if you were absent for any
assessments and/or examinations you are scheduled to sit or attend. In cases where ACE is
aware of the circumstances of a student‟s inability to attend assessments and/or
examinations (e.g. compassionate grounds, hospitalization etc.) and endorses his or her
absence, alternative arrangements, if any, will be made known to the student. In cases
where additional costs are incurred for such alternative arrangements, the student will be
required to pay the additional costs.

If a candidate is unable to sit for any subject due to unforeseen circumstances, he or she
must inform the Student Services Department within 72 hours after the examination has
begun. For medical reasons, ACE accepts medical certificates for the absence from a
registered medical practitioner. A medical certificate (MC) produced must be dated on the
day of the examination that the candidate was supposed to sit. It should also contain the
doctor‟s certification that the candidate was unfit to sit for the examination. The MC can
either be sent by post or delivered personally, together with a note explaining his or her
inability to attend the examination.

*ABSENCE FROM EXAMINATION WITHOUT NOTICE WILL BE TREATED AS FAILURE

Medical Leave

If you are absent from a class or session due to medical reasons, you must submit the
original Medical Certificate to the Student Services Department.

The Medical Certificate must be issued by a registered hospital, polyclinic or clinic. Medical
Certificates issued by a Free Buddhist Clinic, Chinese Medicine Hall, Chinese Physicians‟
Association Clinic or Public Free Clinic Society will not be accepted.

American Center for Education | Student Handbook – V3.3                                 25
If the application for medical leave is approved, your “Absent” status will be changed to
“Absent – Medical Leave”.

If a student does not attend his or her scheduled classes after a holiday break or his or her
travel outside of Singapore, ACE may not accept a Medical Certificate issued by a medical
body or institute outside of Singapore and/or other reasons provided for his/her absence.




American Center for Education | Student Handbook – V3.3                                26
Travelling Outside of Singapore

ACE cannot assume responsibility for your safety and actions when you travel during your
leave. You must obtain approval from ACE if you wish to travel outside of Singapore for a
holiday (only for full time international students). If you are below 18, you will need to provide
supporting documentation of your parental and/or legal guardian‟s approval with your leave
application.

If you are a Student‟s Pass holder, ACE must know where you will be when you are not in
Singapore. You will need to provide ACE with the places of residence or accommodation
where you will be staying and your contact numbers together with your leave application.

If you wish to travel in the region, you may need a visa from the country you wish to visit –
you will need to apply for it at the country‟s embassy in Singapore (please refer to Appendix
2, Useful Telephone Numbers).

For holiday travel, we advise you to purchase travel insurance to cover the cost of medical
treatment or injury or illness, theft or loss of valuables, etc., while you are away in another
country. Travel insurance can be purchased from licensed travel agents.




American Center for Education | Student Handbook – V3.3                                     27
Course Administration

Enrollment

Enrollment Process

    1. After the completion of the pre-course counseling activity, the prospective student
       fills in and submits the duly signed application form to ACE. And the non-refundable
       application fee shall be directly paid to the finance department or transferred to
       ACE OCBC account before ACE issuing the offer letter if the student is accepted.
       The certified agent or Education Consultant shall assist the student to submit the
       application.

    2. The application is accompanied by photocopies of the student‟s educational
       certificates, resume (if applicable), and other supporting documents (e.g. work
       experience, passport details, if available, etc), together with the photocopies of their
       certified copies in English, if applicable.

    3. These documents will be collected using the selection checklist by the Education
       Consultant or the Operations Director to verify the student meets the entry
       enrolment criteria, to perform the further evaluation of the originality and
       authenticity.

    4. The photocopies are accepted for the entry evaluation but the original documents
       must be brought to ACE for verification when the student reports to ACE.

    5. The relevant staff might select a sample from the student applications to contact the
       relevant high school or relevant parties to verify the student‟s education background
       if such need arises.

    6. If the prospective student is not approved, the student will be informed accordingly.

    7. If the prospective student is approved, the Operations Director sends the following
       documents and information to the student and the Agent.
    a. a Conditional Letter of Offer
    b.                 the Advisory Note to Students as required by the Private Education
       Regulations
    c.                 the Course Fee List indicating the break down of the payment
       amount and also the payment methods
    d.                 the Student Contract and also the sample in native language if
       necessary

    8. The agent or Education Consultant explains the contract clauses to the student
       clearly before the latter signs the Advisory Note and Student Contract.

    9. The international student might sign the Advisory Note and the Student Contract
       after they arrive in Singapore but the course fee is payable only after signing the
       student contract. The student parents/guardians must also sign the two copies of
       the contract if the student is below 18 years old.

American Center for Education | Student Handbook – V3.3                                  28
    10. If the applicant is the international student required to apply Student‟s Pass by ICA
        Singapore, the student and agent or Education Consultant collects a full set of
        documents required and sends these to ACE. These documents can be collected
        when the student submits the application form.

    11. These documents will be checked by the Education Consultant. They will then be
        passed on to the Operations Department to submit the application for a Student‟s
        Pass to ICA.

    12. The Operations Department receives the response from ICA for the application and
        informs the student and the agent. If ICA does not approve the application and the
        student decides to appeal, ACE will make an appeal to the ICA on his behalf.

    13. Before the approval of the Student‟s Pass application, the student can make the
        course fee payment according to the guidelines or the Course Fee list from Finance
        Department for either using Escrow account or Insurance account to protect the
        course fees. The course fees are allowed to be received only after the student has
        signed the student contract. The course fee paid can be refunded up to 100%
        according to the refund policy if the enrolment is unsuccessful due to the rejection
        of the STP application.

    14. Upon the first payment, Finance Department will create a record of the escrow
        account or purchase the FPS insurance policy for the student. The student may TT
        the installments specified in the Course Fee list to the escrow account, or they may
        use TT, cash and other methods to directly pay to ACE‟s OCBC account.

    15. For a local student, the process above is generally still followed, except that it is not
        necessary to apply for a Student‟s Pass.

    16. When the student arrives in Singapore, he is admitted into ACE and undergoes a
        short briefing session and also the Orientation Programme. The admission process
        involves
     Collection of the signed Advisory Note and one hard copy of the signed original
        Student Contract if the student has signed them in overseas.
     Verification of the authenticity of the documents (qualifications) against the original
        (or a notarized) documents.
     Giving the student a hard copy of the FPS certificate if the Student Contract has
        been signed and the fee has been paid already.
     Giving the student a copy of the Student Handbook and other important and useful
        information and documents during the short briefing session or the Orientation
        Program.
     Signing the declaration forms.
     Signing the Student Contract and make the payment if they have not been done
        yet.
     Proceeding with the medical check-up, purchasing the Security Bond if required
        and making an appointment for collection, collecting the Student‟s Pass.
     Joining the orientation program and sign the acknowledgement form (FRM228
        Orientation Checklist)


American Center for Education | Student Handbook – V3.3                                    29
The required documents and materials are listed below:

1    Download and fill up the Course Application Form, and duly sign it
2    Prepare a personal study plan (if you have one)
3    6 recent passport-size photographs
     Photocopy of your birth certificate (if it is not in English, it must be properly translated
4
     and certified/authorized)
5    Photocopy of your passport
     Photocopies of your highest educational certificates or diplomas granted, official
6    score reports from any qualifying examinations (if not in English, they must be properly
     translated and certified)
     Photocopies of your highest educational transcripts (if not in English, they must be
     properly translated and certified) The transcripts must show dates of attendance, subjects
7
     taken, grades, explanations of the grading system used, time allotments for each subject,
     levels of study and degrees completed.
8    Photocopies of English Language Test/IELTS/TOEFL results (if applicable)
   Any other supporting documents which may facilitate the application (e.g. awards,
9
   Curriculum Vitae, referrals; if not in English, they must be translated)
   Download and fill up the following Singapore Immigration and Checkpoints Authority
   (ICA) forms. (http://www.ica.gov.sg)
10 Application for a Student’s Pass (Form 16)
   Additional Information on Applicant (Form NEW V36)
   Sponsorship Application (Form V39S) (to be filled in only if you have a local sponsor)

     Students from Non Visa Required Countries are also advised to submit items 11 to 14
     as required under Visa Required Countries as ICA may request them on a case-by-case
     basis.
     Visa Required Countries              Non Visa Required Countries
                                              Brunei, Cambodia, Hong Kong, Indonesia,
     Bangladesh, China, India, Pakistan       Japan, Korea, Macau, Malaysia, Mauritius, Laos,
                                              Nepal, Philippines, Taiwan, Thailand, Vietnam

   Documentary proof of financial ability in the form of bank statements/fixed deposit
11
   accounts/saving accounts
   Applicant's Letter of Employment, if any (letter should state date of commencement,
12
   designation, and salary per month or Business Registration Certificate)
     Parents' Letter of Employment, if any (printed on companies' letterhead, stating
13
     designation, salary and duration of work with the company)
14 Photocopies of parents' Identity Cards or Travel Documents




American Center for Education | Student Handbook – V3.3                                       30
Orientation

ACE provides an orientation program before the commencement of each new semester to
assist the new students to get used to studying and living in Singapore.
Please obtain the orientation program schedule and registration forms from an ACE Student
Services Executive and return the signed registration form.

Course Introduction

S/N   Course Name
1     Diploma in American Liberal Arts (DALA)

2     Advanced Diploma in American Liberal Arts (ADALA)

3     Diploma in Business Administration (DBA)

4     Advanced Diploma in Business Administration (ADBA)

5     Diploma in Hospitality Management (DHM)

6     Advanced Diploma in Hospitality Management (ADHM)

7     GCE Ordinary Level (O-Level) Course


Please call us (+65 62227577) or email us (info@ace.edu.sg) if you need further information
regarding the Course Synopses or Syllabus.

Course Schedule

Your class timetables will be given to you on your first day at ACE. You are required to spend
at least (3) hours at ACE per school day, attending classes and tutorials, participating in
enrichment activities, and doing self-study. Duration of lessons can range from 3 to 5 hours
each day from Monday to Friday. In addition, there may also be scheduled enrichment
activities, remedial tutorials, project work, and self study sessions.

ACE reserves the right to merge classes if required by circumstances beyond its control or
as and when it deems necessary.

Timetables are given by hand in advance. There are no lessons on Singapore Public
Holidays and school holidays. There are no make-up classes for these missed lessons.




American Center for Education | Student Handbook – V3.3                                 31
Deferment of Study

A student who is unable to undertake any subject(s) according to the recommended class
schedule and wishes to defer the subject must notify ACE in advance in writing. The
deferment of study is considered as a withdrawal case.

Repeating a Course or Module

Depending on the regulations, a student may be allowed to repeat a course or module if and
only if he or she has taken the same course or module previously. The affected student may
have to repeat the course or module due to his or her failure to meet the passing criteria of
the course or module.

A student repeating a course or module will need to have a valid Student‟s Pass if he or she
is an international student and will have to pay the course or module fee, according to each
individual program to be determined by ACE, in full before he or she is allowed to repeat the
course or module.

Termination of Course by PEOs

In the event of any non commencement or termination of the course by ACE, we will
undertake to make a full refund of the course fee paid by the student as per our Refund
Policy.

Assignment

Assignment Deadline

Students must hand in their assignments before or by the deadline. There will be penalties
for late submission of assignments.

Any requests for the extension of the submission date must be given in writing, with
acceptable reasons, to the Lecturer before the deadline, for the Lecturer‟s consideration.
Extensions will not be granted automatically.

Disciplinary Matters

Participants’ Code of Conduct & Disciplinary Procedures

ACE is committed to become the model for excellence in higher education in Asia, trying its
best to help students to succeed in their future endeavors.

To achieve this goal, ACE needs the commitment of each staff member and all students to
maintain ethical behavior, honesty, integrity and good judgment.




American Center for Education | Student Handbook – V3.3                                 32
Course Conduct

1. All students are required to familiarize themselves with, and abide by, the regulations as
stated in the Course Handbook.

2. All students are required to familiarize themselves with, and comply with the requirements
of their program of studies.

3. All students are required to study diligently, attend classes, submit assignments on time
and notify ACE in case of difficulties.

4. All students are required to provide accurate information to enable the maintenance of
proper records and keep ACE informed of changes.

5. All students are required to pay all fees by the specified dates and meet all outstanding
debts.

Behavior Discipline Code

Any discipline record made is kept in the student‟s file.

Any violation is referred to ACE management. Disciplinary action may be taken for the
following (but not limited to) breaches of expected conduct:
      Poor attendance or insufficient academic progress.
      Cheating or attempted cheating during examinations or other assessments.
      Plagiarism.
      Signing in or out for another student on an Attendance Sheet.
      Forgery of a medical certificate and/or any other documents, including alteration of
        any documents.
      Inappropriate attitude and behavior, such as being disrespectful or insubordinate to a
        Lecturer or ACE staff member; inappropriate or aggressive behavior to fellow
        students, highly inappropriate attire.
      Sleeping, eating in class reading newspapers or magazines, use of mobile phone,
        Discman, Walkman, Laptop, Palmtop, music player, radio, or any other willful
        misconduct during class.
      Fighting or committing other mischievous acts of disturbance, littering, smoking,
        gambling, consumption of drugs or alcohol, chewing gum, extortion, etc.
      Theft or damage of property of another student, a staff member, or of ACE.
      Use of vulgarities.
      Smoking in ACE premises.
      Failure to respond to an Administrative officer at the pre-determined time after a
        written notice requiring presence is served.
      Employment outside ACE while registered as a full-time student.
      Loss of contact with ACE.

Penalties include:
    Warning letters.
    Signing a bond of good behavior witnessed by a parent or guardian.

American Center for Education | Student Handbook – V3.3                                33
      Disqualification and removal from the program.
      Expulsion (if there is a serious breach of conduct or an accumulated record of
       misconduct even though no single incident is serious enough by itself to warrant
       expulsion). Expulsion implies termination from the program and the termination of
       registration as a student with ACE. If the student is an international student, expulsion
       will result in the cancellation of the Student‟s Pass.
      Any offence committed under the Singapore law will result in the perpetrator being
       handed over to the police.


Warning Letters on Conduct

Reminder Conduct Letter issued to student and parents/guardian
First Conduct Warning Letter and Notice issued to student and parents/guardian
Second Conduct Warning Letter issued to student and parents/guardian, and meeting
with parents/guardian
Final Warning Letter issued to student and parents/guardian, and meeting with
parents/guardian
Expulsion Letter


Behavior as an ACE Student

General Behavior

Staff and students are expected to show respect to one another. We are proud to have a
school with a friendly, courteous and studious environment; please help us to continue to
maintain and improve it.

Please behave appropriately at all times. Your behavior reflects on you as an individual, on
your parents, on your home country, and on ACE.

Lecturers have the right to exclude a student from a class for adversely affecting the learning
of others or for behaving in an unsafe or dangerous way.

Presentation and Dress Code

You are training to be a professional and expert practitioner in your future career. This is a
good time to think about how you present yourself to others. Hair should be neat and tidy.
Tattoos are not appropriate. Avoid the extreme limits of fashion. Wear proper attire and
footwear, not collar-less T-shirts, singlets, slippers, sandals, or shorts.

The program information given to you may request clothing in line with the requirements of
the course.
Scholarship

Scholarships are available and may be awarded to applicants with excellent records of
academic results (in the last three years of schooling) before coming to ACE. Please refer to
the Scholarship Information on the webpage.


American Center for Education | Student Handbook – V3.3                                   34
Scholarship holders are expected to contribute to the academic excellence of ACE by
helping their fellow students. Scholarship holders shall be given a Certificate as recognition.




American Center for Education | Student Handbook – V3.3                                  35
Student Support Services


Service Guarantees

Students are accepted if they possess qualifications as stipulated in the Standard Student
Contract.
• We match students‟ needs and proficiencies for the courses offered by means of a
suitability test.
• We shall notify a student at least 7 days in advance of any delay in course commencement
date. Such delay shall not exceed 14 days.
• We make appropriate refunds of course fees and other additional charges for cancellation,
non-completion, and termination of courses.
• Students who have completed the prescribed examination and have achieved at least 90%
(international students) or at least 75% (non-international students) attendance shall be
awarded a certificate or diploma as stated in the course / student handout.
• Our teachers are highly qualified experts in their fields.
• The total hours of teaching instruction shall adhere to the timetable provided to students on
enrolment.
• We offer our students facilities and support services to foster a conducive and pleasant
learning experience.

Support Services List

General Services

Application for entry visas for students and relatives
Applying for and renewing the Student‟s Pass
Assistance and advices regarding the general or specialist health services
Airport pickup
Advice or services regarding accommodation (hostel) options
Assistance with bank account opening & currency exchange
Purchasing textbooks & reference books
TOEFL iBT exam service
Appeal service
Certificates, transcripts, and the official statement or letter
Close collaboration with guardians for students who are less than 16 years of age

Advanced Services

Consultant service for student life & personal problems
Consultant service for student study & academic related problems
Assistance in extra-curricular activities/social activities
Career guidance programs to assist students to proceed to higher education
Assistance in study tours to visit overseas universities
Enhancement program in language skills




American Center for Education | Student Handbook – V3.3                                  36
Examination

Eligibility of Examination

      Tuition / Examination fees along with any other financial obligations to ACE must be
       settled prior to the Examination. ACE reserves the right to bar from the Examinations
       any candidate who fails to settle his/her financial obligations.
      Candidates must bring along their Student‟s Pass or ACE Student Card for
       verification by the Invigilator when attending an Examination.
      Each candidate must bring along his or her own pen, pencil, ruler, and eraser and
       correction fluid. Candidates may bring along a non-programmable calculator, if
       allowed for the module. Dictionaries will be provided by ACE required or allowed for
       the module.
      Candidates should ensure that they arrive at the Examination Hall at least 20 minutes
       before the commencement of the Examination.
      Candidates are not allowed to bring into the Examination Hall any unauthorized
       books, written or printed documents, pictures or drawings, notes, papers, personal
       dictionaries or electronic translators.
      Candidates must refer to the seating arrangement card in the Examination Hall for the
       seats pre-allocated to them and sit at their assigned desks. Invigilators reserve the
       right to insist that candidates comply with the seating arrangements.
      Should a candidate for the Examination be taken ill or have a valid reason for not
       attending the Examination, he or she must notify ACE in person or by phone before
       or soon after the Examination commences. The candidate must provide a valid
       medical certificate or proof of absence document within 72 hours of the Examination
       date.

During Examination

      Candidates are to be seated in the Examination Hall at least 20 minutes before the
       Examination is due to commence. Once inside the Examination Hall, candidates may
       not communicate with other candidates in any way.
      Punctuality is important. Candidates who are late for the Examination by more that 45
       minutes (for a 3-hour paper) will not be allowed into the Examination Hall.
      Mobile phones should be switched off and placed in the candidates‟ bags along with
       all other unauthorized items at the front of the Examination Hall.
      No eating, drinking or smoking is allowed in the Examination Hall.
      Each candidate must produce his or her Student‟s Pass for verification purposes. The
       Student‟s Pass must be placed at the top left-hand corner of their desk where it can
       be clearly seen before the commencement of each Examination paper.
      Candidates must sign the Examination Attendance Record in the presence of the
       Invigilator.
      Once the Examination has commenced, candidates are not allowed to leave the
       Examination Hall without permission from the Invigilator. Any student who leaves the
       Examination Hall without permission will not be allowed to return.
      All answers must be written with blue or black ink with the exception that when the
       answers are to be input onto a specific answer script using pencil. Diagrams may be
       drawn in pencil.

American Center for Education | Student Handbook – V3.3                               37
      No extra papers will be provided for rough working. Rough working must be shown on
       the writing sheets / answer scripts provided.
      A 30-minute Reading Time might be given at the start of an Examination unless not
       required for the module / exam paper. No writing is allowed during Reading Time.
      Candidates must refrain from talking during the Examination. Attempting to
       communicate with, receiving assistance from, or copying from the paper of another
       candidate or any other forms of cheating are against the school‟s regulations. Such
       acts will be recorded and dealt with seriously, and may lead to the removal of the
       respective candidate from his/her course and from the school.
      If cheating or attempted cheating is detected, the respective candidate must hand
       over the Examination paper and answer script to the Invigilator and sign the
       Examination Report where indicated by the Invigilator. The candidate may then leave
       the Examination Hall. The Student Disciplinary & Expulsion Committee of the
       Academic Board will interview the candidate after the Examination. Cheating or
       attempted cheating is a serious breach of Examination rules and may lead to the
       candidate having to repeat a semester or being expelled from the Institute.
      A candidate caught cheating in one module may continue to take the examinations
       for the remaining modules.
      Candidates may raise their hands to get the Invigilator‟s attention if any assistance is
       required. No question on the meaning of an examination question may be asked.
      Candidates will not be allowed to leave the Examination Hall during the first 45
       minutes (for a 3-hour paper) and the last 30 minutes of the Writing Time.
      Upon completing the Examination, candidates must return the Examination papers,
       answer scripts, used or unused writing papers, dictionaries or other Examination-
       related materials, and must follow the Invigilator‟s instructions for handing in these
       items. If the Examination is still in progress, the candidate must leave the
       Examination Hall and the area outside the Examination Hall quietly. Under no
       circumstances should a candidate remove the above mentioned items from the
       Examination Hall.

Grading Systems

All grades would be moderated and issued by the Examination Board. Please check your
module syllabus for the Grading System of the individual module.

          Description                                              Percentage
          Assignment (Homework, Quizzes, Group work & etc)         50%
          Mid-Term Examination                                     25%
          Final Examination                                        25%
          Total:                                                   100%

        The Project / Assignment / Homework component may have sub-components if
        deemed appropriate by the lecturer. These multiple assessments collectively help
        teaching staff to establish more reliably the abilities and competencies of the
        students. Lecturers may adjust the percentages for their own modules with the
        written approval of the Academic Director.


American Center for Education | Student Handbook – V3.3                                  38
Publication of Examination Result

      The results of all course assessments and examinations shall be finalized by the
       Examination Board.
      The timeline required for the processing and release of exam results may take up to
       three (3) months subject to the complexity and requirements of the academic
       processes.
      Students are required to present themselves in front of student service counter to
       acknowledge the receiving of their result slips
      Original transcripts will be issued upon graduation
      To protect privacy and ensure accuracy of information, results will not be released
       over the telephone.


Appeal against Results

ACE follows the following timelines for processing and release of the appeal results.
a) For in-house courses – within 4 weeks from receiving the written appeal form
b) For courses administered by partner organization – within 8 weeks from receiving
the written appeal form

Students who have not passed their modules or are not satisfied with their results
may submit an appeal for review of the academic results and/or awards using „FRM-
009 Results Appeal Form‟ through the Student Service Officer. Students must give
their appeal reasons clearly on the form. This appeal must be submitted within 1
week of the official release of exam results, together with payment of the required fee.

The Student Service Officer passes the Appeal Form to the Academic Manager who
obtains the response from the lecturer/marker on the merit of the appeal.

For in-house courses, the Academic Manager submits the appeals with the lecturer‟s
response to the Examination Board for decision. The submission shall be completed
within 1 week after receiving the written appeal form. The decision from the
Examination Board for the appeal shall be returned to the Academic Manager within
3 weeks.

For courses administered by partner organization, the Academic Manager submits
the appeals with the lecturer‟s response to the partner organization for their decision.
The submission shall be completed within 1 week after receiving the written appeal
form. Within the next 3 weeks, the Academic Manager shall make sure to receive the
outcome from the partner organization and then submit the outcome to the
Examination Board for endorsement. The decision from the Examination Board for
the appeal outcome from partner organization shall be returned to the Academic
Manager within 3 weeks.



American Center for Education | Student Handbook – V3.3                              39
The Academic Manager will then update the records and immediately inform the
appeal outcome to the student by email or written notice. The decision from the
Examination Board shall be final.



Awarding Certificate

The timeline to complete the awarding of certificates shall not exceed 3 months from
the date when the module result is officially released.

Every examination month, the Academic Manager will consolidate all module results
which have been approved by the Examination Board and generate the „FRM-127
Eligible Graduate Checklist‟ with the students being considered. The Checklist
includes the student particulars such as student name, student ID, course name,
course duration and academic results, and remarks (e.g. 8 modules passed).

The Checklist requires the first approval signature from the Academic Manager or
Academic Director who will verify and acknowledge the course type and duration of
studies of the graduating students. The first approval must be completed not later
than 1 week after the Examination Board‟s approval of the module result.

The subsequent approval signatures will come from the Operations Manager/
Director (confirms student meet the minimum overall attendance requirement of 75%
- non-international students or 90%- international students for the entire course,
confirm the student pass validity and prepares to determine the sufficient timeline for
cancellation the student pass, non student pass holders may skip this process), and
Finance (check outstanding fees). Once these individuals sign and approve on the
Checklist, the student will check that his/her particulars, grades and fee payments
are correct and acknowledge on the Checklist. The process will be completed within
1 week after receiving the first approval from the Academic Department.

The approval should be obtained from the Academic Board if the student does not
meet the 75%/90% attendance requirement for the graduation.

The Checklist will be submitted to the Examination Board for approval. The
Examination Board will take action and return the results to the Academic
Department within 1 week of receiving the Checklist for consideration.

Once the Checklist has been approved by the Examination Board, the Academic
Manager will request the appointed vendor or publisher to print the graduation
certificates and full transcripts to be presented to the graduated students within 4
weeks after receiving the instruction from Examination Board.




American Center for Education | Student Handbook – V3.3                           40
Certificates & Transcripts

The official certificate and transcripts will be issued by ACE upon the completion of the
program. Students who withdraw will also be given the transcript upon receiving the student
request. Students may request additional transcripts during or after their enrollment at ACE,
and ACE will charge a fee for reissuing these transcripts.




American Center for Education | Student Handbook – V3.3                                41
School Facility

Personal Belongings, Lost and Found

Items belonging to students are not the responsibility of ACE. Please look after your
possessions and if possible mark them with your name. Avoid bringing valuable items to
school. You should report all losses or thefts promptly to the Student Services Department,
but we cannot undertake to investigate the loss or theft of expensive items. If you bring
expensive items to school, it is at your own risk.

There is a lost and found service on the campus. If you lose or find an item, report to the
Student Services Department and complete a Feedback Form.

Library, Computer Lab & Campus WIFI

The Library is located near the reception area. Observe the rules and regulations of the
Library and work in silence.

You can visit public other Libraries in Singapore. Overseas students may join for a small fee.
Singapore public libraries provide pleasant, air-conditioned study environments and have a
comprehensive collection of books, reference materials and international newspapers,
magazines, etc.

Computers in the ACE computer Lab, located at Marina House, are accessible to students
during operating hours. Students can use the computers for internet access. Other
computers are dedicated solely for academic work only.
Please note:
    • Be considerate when using the PCs and do not use them for too long if there are other
    students waiting to use them.
    • Leave the computer room in a neat and tidy state.
    • Do not remove any equipment from the computer room.
    • Do not tamper with the computers‟ hardware or change any settings, screen savers,
    wallpaper, etc.
    • Before opening any file on the computer, make sure that it is not infected. There is an
    anti-virus program in every computer. Use it to scan your storage media for viruses
    before opening any files.
    • Do not open any e-mail attachments from people whom you do not know because this
    is one of the ways in which viruses are transmitted.
    • In case of a virus attack or infection, program malfunctions, damaged or faulty
    computers or missing computer equipment, please notify the Student Services
    Department immediately.
    • Do not play games on the computers.
    • Do not talk loudly in the computer room.
    • Do not use the computers to transmit viruses or spam.
    • Do not use the computers to hack other computers or any engage in any malicious
    activities.
    • Do not download illegal software.
    • Do not visit pornographic sites.


American Center for Education | Student Handbook – V3.3                                 42
Please approach the Operations Department to obtain the password to login to the campus
wireless network.


Property of ACE

Only use a classroom if and when you are scheduled to be in the classroom. You must take
good care of the school property, decorations, fittings and equipment, etc. Do not use or
adjust air conditioners, audio-visual equipment, window blinds, etc. If you cause damage or
loss to these items, you will need to pay the costs for repair or replacement of the damaged
items to their original condition and you may face suspension or expulsion from ACE.

Keep the toilets clean by observing and practicing appropriate toilet habits and hygiene. It is
an offence in Singapore not to flush a toilet after use.




American Center for Education | Student Handbook – V3.3                                  43
Singapore Law

Relevant Singapore laws are especially those relating to ICA and Ministry of Manpower.
These include, but are not limited to, immigration requirements, laws on driving, drugs and
alcohol abuse, employment, smoking, traffic and littering;

IMPORTANT POINT: IGNORANCE OF THE LAW IS NO EXCUSE TO BREAK THE LAW,
THE RESPONSIBILITY LIES ON EVERYONE TO KNOW THE LAW.

                         Relevant Law

 Immigration             • All international students studying in Singapore must have a valid
                         passport and a Student‟s Pass from the ICA (Immigration and
                         Checkpoint Authority).


 Employment              • International students are not allowed to work in Singapore
                         without a Work Pass Exemption from the MOM (the Ministry of
                         Manpower).


 Driving                 • All drivers must be in possession of a valid Singapore driving
                         license and the vehicle must be insured.


 Drugs                   • Possession of Controlled Drugs is presumed to be for trafficking,
                         an offence which can carry the death penalty.


 Alcohol Abuse           • Any offense committed while being intoxicated (drunk) is
                         punishable under the law. Drunk driving is a serious offence.


 Smoking                 • Smoking in specific public places and indoor restaurants is
                         prohibited.


 Traffic                 • Jay walking is an offence.


 Littering               • Littering, spitting and vandalism (including graffiti) in public areas
                         are serious offences.




American Center for Education | Student Handbook – V3.3                                    44
Contact Information

We have designated staff (Operations Director, Student Services Executive, Academic
Coordinator, Business Development Manager, Corporate Affairs Manager, Account
Executive, etc.) to assist our students on matters that pertain to courses, fees, and student
welfare matters, so that our students can devote their full attention to their studies.

Email:
Operations Director:                operations@ace.edu.sg
Student Services Executive:         students@ace.edu.sg
Academic Coordinator:               academic@ace.edu.sg
Business Development Manager:       business@ace.edu.sg
Corporate Affairs Manager:          corporate.affairs@ace.edu.sg
Account Executive:                  finance@ace.edu.sg



70 Shenton Way, #02-02/03 Marina House, Singapore 079118
Tel: (+65) 6222 7577 / 6224 3568
Fax: (+65) 6224 8418
Email: info@ace.edu.sg
Website: http://www.ace.edu.sg




American Center for Education | Student Handbook – V3.3                                45
Other Useful Information for Student

Transport

EZ-Link fare cards are used to pay for bus and MRT trips. These cards can be purchased at
all MRT stations and bus interchanges.

For information on EZ-link cards and concession passes, see this site:
http://www.transitlink.com.sg/

For detailed information, please visit the website of the Singapore Bus Service Transit:
http://www.sbstransit.com.sg/

For detailed information about the Singapore MRT Train service, please visit this website:
http://www.smrt.com.sg

To view the MRT & LRT System map of Singapore, please go to the below URL
http://www.smrt.com.sg/trains/network_map.asp

Telecom Carrier

Singapore has 3 main local mobile/telephone service providers:

Singtel:       http://www.singtel.com
M1:            http://www.m1.com.sg
Starhub:       http://www.starhub.com

*Be sure to bring along your passport when you purchase the mobile services.

Banks

Singapore has 3 local banks:

DBS:           http://www.dbs.com.sg,
OCBC:          http://www.ocbc.com.sg
UOB:           http://www.uob.com.sg

There are more than 10 international banks servicing Singapore, which include CitiBank,
HSBC, Standard Chartered, ABN, CIMB, Diners Club, and American Express and so on.

*Be sure to bring along your passport when you want to open a bank account.




American Center for Education | Student Handbook – V3.3                                    46
Useful Contact Number

Embassy of the People‟s Republic of China                             6479 3250
Embassy of the Republic of Indonesia                                  6737 7422
Embassy of the Socialist Republic of Vietnam                          6462 5938
Embassy of the Union of Myanmar                                       6735 0209
Embassy of the United State of America                                6476 9100
Embassy of the Cambodia                                               6341 9785
Embassy of the Laos                                                   6250 6044
Embassy of Vietnam                                                    6462 5938
Embassy of South Korea                                                6256 1188
Embassy of Japan                                                      6235 8855
High Commission of India                                              6737 6777
Malaysian High Commission                                             6235 0111
Nepalese Consulate                                                    6336 1677
Royal Thai Embassy                                                    6737 2158

Immigration and Checkpoints Authority (ICA)                           6391 6100

Police                                                                999
Fire/Ambulance                                                        995
Ambulance (non-emergency)                                             1777


Touchline (TOUCH Youth Service)                                         1800 377 2252
Youths between 12 and 19 years old, who are struggling, frustrated or depressed and badly
in need of a listening ear (Daily: 10am to 10pm)

Samaritans of Singapore                                                  1800 221 4444
SOS provides a 24-hour confidential service by trained volunteers who offer emotional
support to people who are in crisis or thinking of suicide (Daily: 24hr)

Taxi Services
Comfort/CityCab                                                       6552 1111
SMRT                                                                  6555 8888

Hospitals
Alexandra Hospital                                                    6473 5222
Changi Hospital                                                       6788 8833
KK Women's & Children's Hospital                                      6293 4044
Mt Elizabeth Hospital                                                 6737 2666
NUH National University Hospital                                      6779 5555
SGH Singapore General Hospital                                        6222 3322
Tan Tock Seng Hospital                                                6256 6011
Thomson Medical Centre                                                6256 9494
Drug & Poison Information Center                                      6423 9119




American Center for Education | Student Handbook – V3.3                             47
Singapore Public & School Holidays



Scheduled Public Holidays

New Year's Day     1 January

Chinese New Year 14 February/15 February ( this date may change annually )

Good Friday        2 April ( this date may change annually )

Labour Day         1 May

Vesak Day          28 May ( this date may change annually )

National Day       9 August

Hari Raya Puasa    10 September ( this date may change annually )

Deepavali          5 November ( this date may change annually )

Hari Raya Haji     17 November ( this date may change annually )

Christmas Day      25 December




American Center for Education | Student Handbook – V3.3                      48

				
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