Saving Cost on After-Sales Service - An Indirect Profit Stream

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Saving Cost on After-Sales Service - An Indirect Profit Stream Powered By Docstoc
					?In a scenario where fierce market competition and rising challenges have made the
market volatile, winning customer trust has become more important than ever. Talking
about the manufacturing companies, effective after-sales are the law of business.
According to a survey conducted by PRTM, the leader in Global Supply Chain
Management and Customer Value Management, the manufacturing companies that
pay attention to managing their after-sales enjoy customer service and operational cost
advantages over average performing companies. Their report is backed by the
following stats:

Companies that focus on after-sales experience 75 percent lower inventory per dollar
of installed base
Companies that streamline their post-sales processes enjoy 15 percent higher fill rates
Companies that manage their service and repair functions benefits from 15 percent
more on-time service-parts delivery
Controlling inventory and spare parts with diversified manufacturing units and its
regional & central warehouses, often becomes one of the measures in yielding returns.
This is because after-sales business processes stock maintenance; repair management
and account management are often managed by sales team, product line management
and repair centers and not by the OEMs alone. This requires an end-to-end visibility
to cover its service costs and exceed the revenue. The driving issue of
underperformance in after-sales management is that these entities do not have an
automated way to see sales performance at every echelon.


A handset manufacturer for example, looses focus on the after-sales, while devoting
all its energies on the manufacturing and handset quality. The entire focus is on
manufacturing & sales and is not able to view trends on whether warehouse manager
dispatches the stock on time, if service centers are over budgeting the spare parts
inventory and the like. This hinders the repair process and increases turn-around-time
(TAT) needed to support warranty obligations and to minimize excess and obsolete
service-part write-offs. This is a dual loss as the revenues price skyrockets and the
end-customer is frustrated with the delayed services.


As long as the process is manual and masked in the veil of excel sheets and email
notifications, the efficiency level is tend to decline, revenue streams deteriorate and
TAT increases. The solution lies in a robust, automated Service Management System
that offers real-time updates on the after-sales processes.


When you get real-time updates, you are able to view and review business
performance, parts movement, and thereby also get the ability to take decisions that
work in the favor of the efficient after-sales mechanism.
Seema is an online marketing enthusiast & futurist. Zed Service? is a leading service
management software?company in India. For more information about service
management software products & after sales service management software solutions
visit Zed Service? website now!

				
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