Transcend United Technologies Achieves Avaya Service Delivery Authorization by EON


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									Transcend United Technologies Achieves Avaya
Service Delivery Authorization
May 02, 2011 11:15 AM Eastern Daylight Time 

MINNEAPOLIS & PHILADELPHIA--(EON: Enhanced Online News)--Transcend United Technologies, an
Avaya Connect Gold Partner, announced today the expansion of its portfolio of service offerings. Transcend United
excels in delivering end-to-end service and ongoing support for all Avaya products including Unified
Communications, Contact Center, Data, and Small Business to Avaya customers(including heritage Nortel).

This announcement coincides with Transcend United’s successful completion of Avaya’s on-site Service Assessment
for Implementation & Maintenance. This rigorous audit process validates that Transcend United has the necessary
infrastructure, processes and systems in place to provide technical support for Avaya products. The ability to
provide effective customer support is a significant contributor to customer satisfaction and a major part of the Avaya
Certification process. Avaya also regards this as the core component in Services Delivery Excellence.

Significantly, Avaya validated Transcend United’s support capabilities with a detailed customer interview process.
Customers responded extremely favorably, rating Transcend United at 97% on the Customer Satisfaction scale.

“The team at Transcend United Technologies provided both a very well documented and verbal overview of their
business practices and operational procedures that are required to comply with Avaya‘s certification guidelines,” said
Shauna Karstetter, Avaya Global Support Services. “Transcend demonstrated great proficiency and effective
management of their resources to meet customer demands as well as embracing a continuous improvement

The Service Assessment is a key requirement for Avaya Co-Delivery offers, such as Joint Service Delivery (JSD),
Partner Support Service (PSS), and to qualify for PASS(heritage Nortel) Co-Delivery Services.

"Completing the Avaya Service Assessment demonstrates our strength in delivering Avaya solutions to our
customers," said Rick Hirsh, CEO of Transcend United. "It is an important achievement that acknowledges our
standard of excellence in delivering the highest caliber of customer support and service as well as our commitment to
continued innovation with the best solutions, services and people.” 

About Transcend United Technologies

Transcend United Technologies LLC, a member of the 2010 VAR 500, combines cost-effective technology,
experienced people, and world-class service to help organizations optimize their IT and communications
infrastructure. Transcend United delivers products and expertise in key technologies including unified
communications, data infrastructure, data center management, and backup/recovery/availability. With these offerings,
Transcend United helps organizations solve real business problems such as improving application performance for
branch offices, reducing voice, data, and video communications costs, ensuring business continuity in case of a
disaster, and reducing staffing and operations costs in the data center. For more information, please visit or see our blog at

Transcend United Technologies
Martin Jerome, 800-800-0353

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