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FAQ by wanghonghx


									FAQ’s and Answers
1. What time is check-in and check-out? What is the fee for late check-out?

    Check-in is at 3pm and check-out is at 12pm.
    Based upon availability, there is no fee for a late check-out up until 1pm.

2. What are the hours of operation for the hotel’s food and beverage outlets?

    The Sazerac Restaurant is open:
     Breakfast: Monday- Saturday from 6:30am-11:00am and Sunday from 6:30am-12:00pm.
     Lunch: Monday-Saturday from 11:00am-2:00pm
     Dinner: Thursday-Saturday from 5:30pm-10:00pm
    The Sazerac Bar is open:
     Daily from 11:00am-2:00am
    Teddy’s Café is open:
     Daily from 6:00am-10:00pm
    The Blue Room is open:
     Sundays for Jazz Brunch 11:00am-1:00pm (Reservations Recommended)
    The Rooftop at the Roosevelt Pool Bar is open:
     Daily from 12:00pm-8:00pm
    Domenica restaurant is open:
     Daily from 11:00am-11:00pm
    In-Room Dining 24 Hours

3. What are the hours of operation for the spa and what services does the spa offer?

    The spa is open Monday-Saturday from 9:00am to 7:00pm and Sundays from 10:00am to 6:00pm.
    The Guerlain Spa offers an array of services: manicures, pedicures, facials, massages, makeup artistry
     and a full service hair salon. Please see the menu of services listed on our website.
    Reservations are strongly suggested for all services.

4. Does the hotel have a fitness center? If so, is there a fee?

    The hotel does have a 24-hour fitness center, and it is complimentary to all in-house guests.

5. How do I get information/who do I call about booking a meeting or social occasion at the hotel?

    All inquiries are filtered through the Sales & Catering Department. The department’s main line is 504-

6. Does the hotel allow pets? If so, is there a pet fee?

    The hotel allows pets up to 25lbs and there is a $175.00 non-refundable pet deposit.

7. Does the hotel have handicap accessible rooms?

    The hotel does have handicap accessible rooms.

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8. What is the internet fee for guests?

    Internet is available in all guestrooms for $12.95 per day for wired and wireless connections.
    Internet is complimentary for Hilton Gold and Diamond members.

9. Are there mini bars located in the guestrooms?

    Yes, each guestroom has a mini bar stocked with snacks, sodas, wine, sprits and beer. Items removed
     from the mini bar will be charged to the guest’s hotel account, and the mini bar is not intended for
     personal refrigeration use.

10. Do the guestrooms have hair dryers? Do the guestrooms have coffee makers?

    Yes, all guestrooms have one hair dryer.
    Guestrooms do not have coffee makers, but coffee can be ordered through in-room dining, available 24
     hours. Teddy’s Café in the Lobby also offers coffee during their hours of operation, 6AM – 10PM daily.

11. Does the hotel offer dry cleaning services?

    The hotel does not have an in house dry cleaning service, but the guest service agents will be happy to
     send it out for guests. For same day service, guests must send dry cleaning in by 9am. It will be
     returned between 5 and 6pm that day. Prices vary depending on the items.

12. How much is it per day to park at the hotel?

    The hotel provides only valet parking. It is $38 for overnight parking and $15.00 for the day plus tax.

13. How far is the hotel from the airport?

    The hotel is approximately 15 miles/20 minutes from the airport.

14. Is there a shuttle service to and from the airport? Is there a fee?

    The hotel does offer a deluxe shuttle for airport transfers and this service is $25.00 per person per
     transfer. The shuttle is to be reserved through the Concierge Desk and they may be reached at

Upcoming Events in New Orleans
1. Voodoo Music Experience - 10/29-31/2010

2. Bayou Classic – 11/26-28/2010

3. Sugar Bowl - 1/4/2011

4. Mardi Gras – 3/8/2011

5. French Quarter Fest – 4/8-10/2011

6. Jazz Fest – 4/29-5/1/2011 & 5/5-8/2011

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