On-Line Renewal Instructions 2011 by wanghonghx


									                  New Mexico Regulation and Licensing Department
                                   BOARDS AND COMMISSIONS DIVISION
                                    New Mexico Physical Therapy Board
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                                      ONLINE RENEWAL FACT SHEET

Can I practice with an expired license?
No. All licenses issued by the board will expire on February 1st. THERE IS NO GRACE PERIOD. It is a
violation of the practice act to continue to work with an expired license. To reinstate an expired license,
you must adhere to Section (NMAC), and you must submit a notarized statement that you
have not practiced physical therapy in the state of New Mexico while your license was expired.
What is the advantage of renewing my license online?
When you renew your license online, you receive immediate confirmation that your payment was
received and that your application for licensure renewal will be processed. In most cases renewing online
will improve processing time because it does not require staff to enter payment information, make address
corrections, or review (and possibly return) renewals for completeness.
I’m having problems submitting my information and/or completing my transaction.
If you have an older version of Netscape or Internet Explorer, some pages may not display correctly and
you may not be able to complete your transaction. In order to complete your transaction, you must have a
current browser installed. DO NOT CLICK ON THE SUBMIT BUTTON MORE THAN ONCE. Contact
the Board office if you are experiencing difficulties with your online submission.
Whom do I contact if I have additional questions?
If you have any questions about renewing your license, call the Physical Therapy Board office at (505)
476-4880, Monday through Friday from 8 a.m. to 5 p.m., Mountain Daylight Time, or e-mail us at
What do I need before I can begin the online renewal process?
You will need your license number and Registration Code, which is located next to the license number on
the renewal postcard you received.
I used the online renewal system last year. Do I need to register again?
Both returning and new users need to register using their license number and Registration Code so we can
match you with your unique license information. Your Registration Code is located next to the license
number on the renewal notice that was sent to you. If you forget your user name and password, simply re-
register to create a user name and password, which you will use to login after you have registered. This
ensures a secure and private transaction.
I’m entering my License Number and Registration Code but I can’t get logged in. What’s the
First, make sure you are on the Register – Search for Your License page and not the Welcome to
Online Licensing page.
The problem may also be how you are entering your license number and Registration Code.
Remember that your Registration Code is case-sensitive. You must enter the numbers and letters exactly
as they are printed on your renewal notification. It can be difficult to differentiate between
0 (zero) and the capital letter “O” or the number “1” and the letter “I,” so if you are having trouble you
may want to try an alternative to each of these.

What if I forget my User ID?
                                 New Mexico Physical Therapy Board
                                 ONLINE RENEWAL FACT SHEET
Simply register again as a new user using your previously supplied license number and Registration
Can I change my password?
Yes. Selecting Forgot Password allows your password to be reset if you answer your previously
provided question correctly.
Will I lose my work if I log out and come back later?
No. Clicking on “Complete” for each step will save your information to our database. You can log in
later and finish those steps not yet checked off.
I have more than one license in the system. How do I choose the right one to renew?
If multiple professional licenses are held, all those in the database will appear after you login.
Select Physical Therapy, and then click Renew License.


When is my renewal due if I renew online?
Online renewal does not change your license expiration date. Your license should be renewed by
February 1 and your renewal application must be submitted by midnight February 1 to avoid a late
penalty. However, to ensure that you receive your renewed license by February 1, the deadline to submit
your renewal application is January 15th. The earlier the renewal is submitted, the less chance of being
What happens if I do not have the required hours of Continuing Education?
For the 2011 renewal cycle, PTs and PTAs are required to have fifteen (15) contact hours of Continuing
Professional Education as a condition of renewal. If you do not meet the required number of CEs for this
renewal cycle, but you are working on completing the required CE hours, you cannot renew online.
Download a paper renewal form, complete the application, include a written statement that you are
working on completing your CEs and pay your fees on time so you do not have to pay a late fee.
However, you will not be issued a license until the required CE hours have been met.
After I renew my license online, how soon will I receive my license?
If you have met all Board renewal requirements and there are no credit card transaction difficulties, you
should receive your license within 5 to 7 business days, although this may take longer depending on your
answers to the professional practice questions. Please renew early to assure the renewal application is
processed and returned to you before the expiration date of your professional license.
What if I want to change the status of my license to “Inactive” during the renewal?
You cannot change your license status online. If you would like to change your license status, you are
required to submit a written renewal application and any applicable fee to the Board for processing. A
paper renewal form can be retrieved at http://www.rld.state.nm.us/PhysicalTherapy/forms.html.

How do I change my address or phone number?
You can edit this information on the Demographics page.
How do I move through the online licensing process?
Check Complete or Next after you add, edit, or verify information on each page of the renewal process.
This puts a check mark in the boxes next to Demographics, License Data/CE Information, and
Questions (on the left side of the window). When all those areas are completed, click Finish to bring up
the Pay Fee window where you will be asked to review all your entries for accuracy and completeness.

                  New Mexico Regulation and Licensing Department
    Page 2 of 3                                                                        Revision date: 12/2010
                                 New Mexico Physical Therapy Board
                                 ONLINE RENEWAL FACT SHEET
If you notice something you missed or entered incorrectly, click Edit to make changes. If all the
information appears to be correct, click Submit. Processing can take several minutes. Be patient. Do
NOT click “Submit” more than once as your credit card may be charged twice.
How do I tell if my online license renewal process was successful?
At the end of a successful renewal application process, you will receive a confirmation message entitled
Application Submitted. Be sure to print the confirmation message for your records immediately. You
cannot go back and print a confirmation later.
How soon will my renewal be confirmed?
Confirmation should be available by the close of the next business day. You can check your license status
by logging back in to the online renewal program. If your license is no longer eligible for renewal, it
means your initial submission has been submitted successfully and is being processed.
You may also use the Licensee Search on the Board website to check your license expiration date, since
that data is updated every 24 hours. If you see a new expiration date, your license has been renewed and
mailed to you. Remember, the answer you provide to some professional practice questions may delay the
processing of your renewal. For example, if you have had action against your license in another state,
your New Mexico license will not be renewed until we receive a copy of the relevant action(s) from you.

Why does the renewal fee appear higher than what I expected?
If you are renewing late, the authorized late fee is automatically added to the renewal fee. Also, new rule
changes became effective August 1, 2009 which included biennial renewal. As a result, new fees were
also adopted.
What credit/debit cards are accepted?
The system accepts Visa and MasterCard credit cards and debit cards, but NOT ATM cards.
Can my credit card information be saved with my User ID and password for the next time
that I use online services?
No. For your security, credit card information is not retained after the transaction is processed.
Are my financial transactions protected from improper disclosure?
Yes, the online licensing site uses 256-bit encryption to ensure secure transmission.
Can I get a receipt for my online transaction?
Be sure to print a confirmation at the time of your transaction. You cannot return and print a
confirmation at a later time, as your credit card information is not retained after the transaction is

How will the credit card transaction show up on my statement?
Your credit card bill will show a payment to “Boards E-Commerce.”
Why won’t the website accept my credit card information?
There are many reasons why credit card information may not be accepted. First, you must use Internet
Explorer 7 or higher to complete your online transactions. Please note that Safari browser is not
compatible with the licensing program. Second, be sure that you do not use any hyphens, underlines, or
spaces when you type your credit card number. If you find that all data is complete and correct, but the
card is still not accepted, try a different card. Please do not call the Board regarding invalid credit cards.

                   New Mexico Regulation and Licensing Department
    Page 3 of 3                                                                         Revision date: 12/2010

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