Docstoc

Verbal De escalation Strategies

Document Sample
Verbal De escalation Strategies Powered By Docstoc
					Verbal De-escalation
Strategies




                  2009-2010
                  Kathy Huppe
                  Sara Dilday
Questions to Ask?
How do I recognize the early warning
 signs that a person’s behavior may
 escalate?
How can I intervene effectively before
 the person’s behavior becomes
 dangerous?
  Defensive Behavior Level
Verbal Escalation Continuum
                (Flying the Kite)

                         Release




 Intimidation                       Refusal




 Tension
                             Questioning
 Reduction
Stage 1-Questioning
Characterized by:
A. Information Seeking Questions: a rational
 question seeking a rational response
                 OR
B. Challenging Questions: questioning
 authority or being evasive. An attempt to
 engage in a power struggle.
Staff Attitudes/Approaches
A. Answer the questions, Give a rational
 response, Avoid Power struggles
B. Stay on topic, redirect, repeat, set limits
Stage 2-Refusal
Characterized by:
Noncompliance, a slight loss of
 rationalization
Staff Attitudes/Approaches
Set limits
Stage 3-Release
Characterized by:
Acting out, emotional outburst, loss of
 rationalization. Venting, screaming,
 swearing. High energy output
Staff Attitudes/Approaches:
Allow venting! Isolate the situation by
 removing audience or individual, set
 limits, state directives, be prepared to
 enforce limits
Stage 4- Intimidation
Characterized by:
Verbally and/or nonverbally threatening.
 Hands on approach at this time may
 trigger a physical response
Staff Attitudes/Approaches:
Set limits, take threats seriously,
 document the situation, seek assistance,
 wait for team, try to avoid individual
 intervention.
Stage 5-Tension Reduction
Characterized by:
Decrease in emotional and physical
 energy. This is always are goal, to get
 them calmed. This drop in energy occurs
 after every crisis situation.
Staff Attitudes/Approaches:
Re-establish trust, communication, and
 Therapeutic Rapport with the client.
 Care, Welfare, Safety, and Security!
Additional Considerations
   Personal space
       Maintain a safe/comfortable distance


   Body language
       What non-verbal messages are you communicating
       Body positioning, facial expressions, posture, movements,
        gestures
   Paraverbals
       Voice volume
       Voice tone
       Voice speed
Additional Considerations (cont).

 Integrated Experience:
   The idea that the behaviors and attitudes of staff
    directly impact the behavior and attitudes of students
    in your care and vice versa.


 Rational Detachment
   The ability to stay in control of your own behaviors
    and not take the acting out behavior personally.
   It’s Not About You!

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:224
posted:5/1/2011
language:English
pages:10