Keynote Speakers Bruce Krumrine, Vice-President of Shore Operations for Princess Cruises Bruce Krumrine is the Vice-President of Shore Operations for Princess Cruises. The Shore Operations area includes Port Operations, Shore Excursions, Passenger Logistics (passenger embarkation, disembarkation, and check-in operations), and Government and Community Relations. His responsibilities include over 300 ports worldwide including over 30 turnaround ports and over 3,000 shore excursions. He has a bachelor’s degree in history from Stonehill College, an MBA from Pepperdine University, and a Total Quality Management degree from UCLA. Bruce is currently working towards his master’s degree in history. He is an active participant in port and tour associations worldwide including Medcruise (Mediterranean ports), Cruise Europe (Northern and Western European ports), Surcruise (South American ports), CCYIA (Chinese ports), Cruise Down Under (Australian ports) and Cruise New Zealand (New Zealand ports). Bruce’s wife Julie is the Vice-President of Public Relations for Princess Cruises. They have two sons and they reside in Santa Clarita, California. Craig Milan, Senior Vice President, Land Operations, Royal Caribbean Cruise Ltd, President, Royal Celebrity Tours, Inc. Craig Milan is the Senior Vice President of Land Operations for Royal Caribbean Cruises Ltd. He oversees Guest Port Services (pier operations), Shore Excursions, Private Destinations, Commercial Development, Cape Liberty Cruise Port, port operations and government relations in the Caribbean, Latin America and Asia for the Azamara Cruises, Celebrity Cruises and Royal Caribbean International brands. In addition, he holds the title of President for Royal Celebrity Tours Inc., which is the land tour affiliate of Royal Caribbean Cruises Ltd. Royal Celebrity Tours offers unique land tours in conjunction with Celebrity Cruises’ and Royal Caribbean International’s cruises in Alaska, Canada, Europe, Australia and Asia. He has held various management positions in the travel industry over the last 25 years, including President and CEO of SunTrips/Sunquest, Inc., a company of MyTravel plc. Earlier positions were with Certified Vacations, Continental/Eastern Sales, Inc., Continental Airlines and New York Air.