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					Provider Compliance Assessment


Outcome 1 (Regulation 17)
Respecting and involving people who use services




  Provider Compliance Assessment: Outcome 1        1
Involvement and information

Outcome 1 (Regulation 17):
Respecting and involving people who use services

What should people who use services experience?
People who use services:
 Understand the care, treatment and support choices available to them.
 Can express their views, so far as they are able to do so, and are involved in
  making decisions about their care, treatment and support.
 Have their privacy, dignity and independence respected.
 Have their views and experiences taken into account in the way the service is
  provided and delivered.

Those acting on behalf of people who use services:
 Understand the care, treatment and support choices available to the people
  who use services.
 Can represent the views of the person using the service by expressing these
  on their behalf, and are involved appropriately in making decisions about their
  care, treatment and support.

This is because providers who comply with the regulations will:
 Recognise the diversity, values and human rights of people who use services.
 Uphold and maintain the privacy, dignity and independence of people who use
   services.
 Put people who use services at the centre of their care, treatment and support
   by enabling them to make decisions.
 Provide information that supports people who use services, or others acting on
   their behalf, to make decisions about their care, treatment and support.
 Support people who use services, or others acting on their behalf, to
   understand the care, treatment and support provided.
 Enable people who use services to care for themselves where this is possible.
 Encourage and enable people who use services to be involved in how the
   service is run.
 Encourage and enable people who use services to be an active part of their
   community in appropriate settings.




 Provider Compliance Assessment: Outcome 1                                          2
Please refer to our guidance document Provider Compliance Assessment:
Guidance for providers before completing the assessment.


Provider details

Provider name

Provider ID

Location

Location ID

Address line 1

Address line 2

Town/city

County

Postcode

E-mail (if applicable)

Website

Main telephone

Fax




 Provider Compliance Assessment: Outcome 1                              3
Ensure personalised care, treatment and support through
involvement

1A                                                      Green   Yellow   Amber   Red

Provide evidence to demonstrate that people who use
services are involved in and receive care, treatment
and support that respects their right to make or
influence decisions.

Summary of evidence to support the outcomes described in 1A




1B                                                      Green   Yellow   Amber   Red

Provide evidence to demonstrate that people who use
services have their care, treatment and support needs
met.

Summary of evidence to support the outcomes described in 1B




Manage risk through effective procedures about involvement

1C                                                      Green   Yellow   Amber   Red

Provide evidence to demonstrate that people who use
services receive care, treatment and support where
clear procedures are followed in practice, monitored
and reviewed.

Summary of evidence to support the outcomes described in 1C



 Provider Compliance Assessment: Outcome 1                                         4
1D                                                          Green   Yellow   Amber   Red

Provide evidence to demonstrate that people who use
services benefit from a service that takes into account
relevant guidance.

Summary of evidence to support the outcomes described in 1D




Promote rights and choices

1E                                                          Green   Yellow   Amber   Red

Provide evidence to demonstrate that people who use
services, or others acting on their behalf, are supported
to make informed choices about their care, treatment
and support.

Summary of evidence to support the outcomes described in 1E




1F                                                          Green   Yellow   Amber   Red

Provide evidence to demonstrate that people who use
services receive care, treatment and support that is
provided in a way that ensures their independence is
promoted.


 Provider Compliance Assessment: Outcome 1                                             5
Summary of evidence to support the outcomes described in 1F




1G                                                      Green   Yellow   Amber   Red

Provide evidence to demonstrate that people who use
services receive care, treatment and support that is
provided in a way that ensures their human rights and
diversity are respected.

Summary of evidence to support the outcomes described in 1G




1H                                                      Green   Yellow   Amber   Red

Provide evidence to demonstrate that people who use
services are provided with information as outlined in
section 1H.

Summary of evidence to support the outcomes described in 1H




Provider Compliance Assessment: Outcome 1                                          6
1I                                                          Green   Yellow   Amber   Red

Provide evidence that demonstrates that people who
use services, or others acting on their behalf, are given
encouragement, support and opportunities as
described in section 1I.

Summary of evidence to support the outcomes described in 1I




1J                                                          Green   Yellow   Amber   Red

Provide evidence that demonstrates that people who
use services, can influence how the service is run as
they are given opportunities to take part in decision
making.

Summary of evidence to support the outcomes described in 1J




Additional prompts for specific service types

ACS AMB CHC DCS DEN DSS DTS HPS LDC LTC                               MBS MHC
MLS PHS RCA RHS UCS

1K                                                          Green   Yellow   Amber   Red

Provide evidence that demonstrates that people who
use services can be confident that the outcome of
diagnostic tests and assessments will be explained and
discussed with them in a way which they are able to
understand and which enables them to make informed


 Provider Compliance Assessment: Outcome 1                                             7
choices about their care, treatment and support, where
this is the role or responsibility of the service
undertaking the test.

Summary of evidence to support the outcomes described in 1K




RSM MLS SMC

1L                                                          Green   Yellow   Amber   Red

Provide evidence that demonstrates that people using
rehabilitation or treatment services for substance
misuse can be confident that restrictions which may be
placed upon them achieve outcomes outlined in section
1L.

Summary of evidence to support the outcomes described in 1L




CHN CHS DCC EXC LDC LTC                     MHC MLS RHS SHL SLS                SMC

1M                                                          Green   Yellow   Amber   Red

Provide evidence that demonstrates that people who
use services are enabled to participate in the activities
of the local community so that they can exercise their
right to be a citizen as independently as they are able
to.

Summary of evidence to support the outcomes described in 1M




Provider Compliance Assessment: Outcome 1                                              8
Action plans for YELLOW, AMBER and RED areas
Click on yellow, amber or red in the box below as appropriate
Action plans should be SMART

 Ref number:

           Yellow                            Amber               Red


 Identify the details of the area that needs to be improved,    By when:
 and what action needs to be taken. Say explicitly what is
 to be achieved, and who is going to make the changes:




 How are you going to ensure that improvements have been made? What
 measures are going to put in place and who will do it?




 Describe the resources needed to implement the changes and whether or
 not they are in place:




 Provide an appropriate date by which the improvements will be made:



 Provider Compliance Assessment: Outcome 1                                 9
Describe the impact the improvements will have on people who use the
service:




How we will monitor to check that the action plan is working?




Ref number:

         Yellow                             Amber              Red


Identify the details of the area that needs to be improved,   By when:
and what action needs to be taken. Say explicitly what is
to be achieved, and who is going to make the changes:




How are you going to ensure that improvements have been made? What
measures are going to put in place and who will do it?




Provider Compliance Assessment: Outcome 1                                10
Describe the resources needed to implement the changes and whether or
not they are in place:




Provide an appropriate date by which the improvements will be made:




Describe the impact the improvements will have on people who use the
service:




How we will monitor to check that the action plan is working?




      If you need to add more action plans, you should:

1.    Go to View>Toolbars> in the top Microsoft Word menu and click on
      ‘Forms’.
2.    Click on the padlock symbol in the Forms menu. This unlocks the
      form.
3.    You will then be able to copy and paste more action plan boxes.




Provider Compliance Assessment: Outcome 1                                11

				
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