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									Our Customer Terms                                                            Page 1 of 28

Internet Solutions section

Part D – Internet Protection Services


       Contents
       Click on the section that you are interested in.


1      About this Part                                                            3


2      Internet Protection Services                                               3
What are the Internet Protection Services?                                        3
Availability                                                                      3
Special Requirements                                                              3
Minimum term                                                                      4
Termination                                                                       4
Online service tool                                                               5
Additional reporting                                                              5
Changes to delivery mechanism                                                     5
Planned maintenance                                                               5
Liability                                                                         5
Security threat                                                                   6
Intellectual property rights                                                      6
Location of our hardware used to provide the services                             6

3      Internet Protection Web                                                    6
What is the Internet Protection Web service?                                      6
How does the Web Malware Scanning service work?                                   7
How does the Web Content Control service work?                                    7
How does the Web Filtering service work?                                          7
How does HTTPS Inspection feature work?                                           8
How does Connector feature work?                                                  8
How does Anywhere+ feature work?                                                  8

4      Internet Protection Mail                                                   9
What is the Internet Protection Mail service?                                     9
Email queue lengths                                                              10
Standard Internet Protection Mail                                                10
What is the Antivirus service?                                                   10
What is the Antispam service?                                                    10
Advanced Internet Protection Mail                                                11




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5       Internet Protection Web and Mail                                         11


6       Internet Protection Hybrid                                               11


7       Email Security Audit                                                     14


8       Your obligations                                                         14


9       Fees and charges generally                                               16
Payments and variations                                                          16
Changes to the registered usage                                                  16
Internet Protection Web Charges                                                  16
Internet Protection Mail Charges                                                 18
Internet Protection Web and Mail                                                 19
Internet Protection Hybrid                                                       20
Email Security Audit                                                             21
Other Charges                                                                    22

10      Helpdesk                                                                 22


11      Service levels                                                           22
About service levels                                                             22
Measurement of service levels                                                    23
Internet Protection Service - Platform Availability                              24
Advanced Internet Protection Mail Performance                                    24

12      Special meanings                                                         27




Part D - Internet Protection Services was last changed on 25 November 2010.
Our Customer Terms
Internet Solutions section
Part D – Internet Protection Services

Certain words are used with the specific meanings set out in this Part D - Internet Protection
Services section, Part A – Telstra Internet Direct section of the Internet Solutions section and in
the General Terms of Our Customer Terms.


1       About this Part
1.1    This is Part D - Internet Protection Services of the Internet Solutions section of Our
       Customer Terms. Provisions in other parts of the Internet Solutions section, as well as in
       the General Terms of Our Customer Terms, may apply to your Internet Protection Service.

       See clause 1 of the General Terms of Our Customer Terms for more detail on how the various sections
       of Our Customer Terms should be read together.

       See clause 1 of Part A - General Terms of Internet Solutions section for more detail on how the various
       sections of the Internet Solutions section should be read together.

1.2    This part only applies if you have one or more Internet Protection Services.

1.3    If there is an inconsistency between this part and the other parts of the Internet Solutions
       section of Our Customer Terms, this part prevails to the extent of the inconsistency.

2       Internet Protection Services
        What are the Internet Protection Services?

2.1    You may apply for one or more of the following internet protection services:

        (a)     Internet Protection Web;

        (b)     Internet Protection Mail;

        (c)     Internet Protection Web and Mail;

        (d)     Internet Protection Hybrid; and

        (e)     Email Security Audit,

        being the Internet Protection Services.

        Availability

2.2    The Internet Protection Services are not available to Telstra Wholesale customers or for
       resale.

        Special Requirements

2.3    We will tell you of any restrictions or specific requirements that you must meet before we
       can provide the Internet Protection Services to you at the time you apply for your service.
       These requirements are in addition to any requirements specified in this section of Our
       Customer Terms.




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2.4    You must have either a Telstra Internet Direct service or a Telstra Business Broadband
       service to obtain an Internet Protection Service. See Part A of the Internet Solutions
       section of Our Customer Terms for details about the Telstra Internet Direct service. See
       Part B of the Internet Solutions section of Our Customer Terms for details about the
       Telstra Business Broadband service.

       Minimum term

2.5    You must obtain your Internet Protection Hybrid service for a minimum term of 36
       months. If you cancel or terminate the Internet Protection Hybrid service, other than for
       our breach, before the end of the minimum term, we may charge you an early termination
       fee calculated as follows:

       A x B x 100%

       Where:

       A = the average monthly fees for the Internet Protection Hybrid Service.

       B - the number of months (or part of a month) remaining in the minimum term.

2.6    All other Internet Protection Services must be acquired for a minimum term of 1 month.
       You may apply for a longer term, and we may provide discounted pricing, as set out
       below.

2.7    If you agree to acquire your Internet Protection Service (other than the Internet Protection
       Hybrid service) for a minimum term of 12 months or more and cancel or terminate that
       Internet Protection Service, other than for our breach, before the end of the minimum term,
       we may charge you an early termination fee calculated as follows:

       A x B x 25%

       Where:

       A = the average monthly fees for the Internet Protection Service

       B - the number of months (or part of a month) remaining in the minimum term.

2.8    You acknowledge that the early termination fee is a genuine pre-estimate of our loss we
       are likely to suffer.

       Termination

2.9    You or we may terminate an Internet Protection Service by giving at least 30 days‟ prior
       notice. An early termination fee may apply.

2.10   If, at any time you no longer have a Telstra Internet Direct or Telstra Business Broadband
       service, then we will stop providing your Internet Protection Service. An early termination




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       fee may apply.

2.11   Without limiting our rights or remedies, we may suspend the provision of the Internet
       Protection Service to you at any time where you materially breach these terms by:
       (a)     breaking any of the promises in this section or under these terms; and

       (b)     not remedying a breach of these terms within 14 days of us telling you that you are
               required to rectify the breach.

2.12   If one of our external suppliers suspends or terminates a service we rely on to provide your
       Internet Protection Service, then we may suspend or terminate your service after giving
       you at least 30 days prior notice or, if that is not possible, as much notice as is reasonably
       possible in the circumstances.

2.13   If we suspend or terminate an Internet Protection Service for any reason, then you are
       responsible for making all necessary configuration changes to your servers and network
       and to inform your Internet service provider of the need to reroute inbound email and web
       traffic.

       Online service tool

2.14   We will provide you with access to an online tool accessible through the Internet to
       configure, manage or request reports on the Internet Protection Services. If required, we
       will provide you with means of authentication to enable you to access this online tool.

2.15   We will endeavour to inform you of an emergency event or any maintenance that may
       materially affect the Internet Protection Service by posting an alert message on the online
       tool.

       Additional reporting

2.16   We may provide user or group administration and reporting services with the relevant
       Internet Protection Service.

       Changes to delivery mechanism

2.17   We can change any part of the Internet Protection Service platform without telling you
       provided that it does not detrimentally affect your Internet Protection Services.

       Planned maintenance

2.18   We will endeavour to carry out planned maintenance without affecting the Internet
       Protection Services. If we are required to perform emergency maintenance on an Internet
       Protection Service, then we will endeavour to inform you as soon as possible.

       Liability

2.19   We do not promise to supply the Internet Protection Service at all times without any




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       outages, faults or delays. We do not promise that we can fix all defects.

       Security threat

2.20   If we reasonably suspect that the continued provision of an Internet Protection Service
       compromises or will compromise the security of the Internet Protection Service, for
       example due to hacking attempts or denial of service attacks, then we may temporarily
       suspend the provision of the service to you.

2.21   If we temporarily suspend your Internet Protection Service, then we will inform you and
       work with you to resolve such issues so as to re-instate the service to you at the earliest
       opportunity.

       Intellectual property rights

2.22   The intellectual property rights in the Internet Protection Services and any hardware or
       software used in connection with the Internet Protection Services are and will at all times
       remain our property or that of our licensors or suppliers (as the case may be).

       Location of our hardware used to provide the services

2.23   Subject to applicable law and technical limitations, we may provide the Internet Protection
       Service from any hardware installation anywhere in the world at our option.

2.24   We do not promise that any installation or any part of it is dedicated to your sole use.

3      Internet Protection Web
       What is the Internet Protection Web service?

3.1    The Internet Protection Web service provides security features for web traffic on your
       Telstra Internet Direct or Telstra Business Broadband service.

3.2    Telstra‟s Internet Protection Web service comprises the following services:

       (a)     Web Malware Scanning;

       (b)     Web Content Control; and

       (c)     Web Filtering.

3.3    You may also apply for the following optional features with the Internet Protection Web
       service:
       (a)     HTTPS Inspection;

       (b)     Connector; and




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       (c)     Anywhere+.

3.4    In order to use the Internet Protection Web service, your external traffic needs to be
       directed through the Internet Protection Web service.

3.5    We do not promise that the Internet Protection Web service will function for web traffic
       which you have not routed in the way we tell you.

       Configuration details

3.6    You are responsible for configuring your systems to direct external traffic through the
       Internet Protection Web service.

3.7    You should ensure that your internal traffic (for example traffic to your corporate intranet)
       is not directed through the Internet Protection Web service.

       How does the Web Malware Scanning service work?

3.8    The Web Malware Scanning service is designed to scan requests for web pages and
       attachments that have been electronically routed through the Internet Protection Web
       service for known viruses.

3.9    The Web Malware Scanning service will scan as much of the web page and its
       attachments as possible. However it may not be possible to scan certain web pages or
       attachments (for example, if they are password protected). Unscannable documents will
       be blocked.

3.10   Encrypted traffic cannot be scanned and will be passed through the Web Malware
       Scanning service unscanned unless you have the HTTPS Inspection feature enabled.

3.11   If a requested web page or attachment is found to contain malware (or if it is unscannable),
       then access to that Web page or attachment will be denied and an automatic block alert
       web page will be displayed. Notification may also be sent by email to your administrator.

       How does the Web Content Control service work?

3.12   The Web Content Control service allows you to define rules to monitor your inbound web
       traffic based on HTTP protocols. This service can look for specific files with certain
       characteristics, keyword analysis, preconfigured IDs (for example, credit card or social
       security numbers) and DFA-based regular expressions.

3.13   If you have enabled the Web Filtering service, you may also apply the Web Content
       Control service to your outbound web traffic.

       How does the Web Filtering service work?

3.14   The Web Filtering service filters out certain URLs or access to certain web pages in
       accordance with the access restriction policies that you create.




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3.15   Access restriction policies can be based on categories and types of content (or both), and
       you can deploy your access restriction policies at specific times and to specific Internet
       users or groups. You may also select additional features (for example, „blocked‟ and
       „allowed‟ list functionality). You may configure specific exceptions for Web sites that
       should not be filtered.

3.16   The Web Filtering service will filter as much of the web page and its attachments as
       possible based on the categories and/or types of content that you have chosen to filter.
       However, it may not be possible to filter certain Web pages or attachments (for example, if
       they are password protected).

3.17   If you request a web page or attachment to which an access restriction policy applies, then
       access to that web page or attachment will be denied and an automatic block alert web
       page will be displayed. Notification may also be sent by email to your administrator.

3.18   Unless you enable the HTTPS Inspection feature, encrypted traffic (for example
       HTTPS/SSL) cannot be filtered and will be passed through the Web Filtering service
       unfiltered. If you have the HTTPS Inspection feature enabled, encrypted traffic will be
       filtered in accordance with your selected policies.

       How does HTTPS Inspection feature work?

3.19   When enabled, the HTTPS Inspection feature allows the administrator to set a policy
       determining which domains and categories of HTTPS traffic are decrypted and subject to
       the Web Malware Scanning service and/or the Web Filtering service.

3.20   Data is encrypted from the web server to the scanning tower in the normal way, however
       for domains specified in your administrator‟s policy, the scanning tower will terminate the
       SSL-based connection, inspect the data using the Web Malware Scanning service and/or
       the Web Filtering service, and then re-encrypt the traffic from the scanning towers to the
       end user using a different certificate.

       How does Connector feature work?

3.21   The Connector feature enables users to connect to the Internet Protection Web service
       without a static IP address by using an authentication key. Administrators can create,
       revoke, activate and deactivate authentication keys for Connectors per group or per user.

3.22   The Connector feature must be installed in accordance with the installation guidelines
       which we provide. The Connector feature does not work on all systems and set-ups, we
       will notify you of the compatible systems and set up at the time you apply for the feature.

       How does Anywhere+ feature work?

3.23   The Anywhere+ feature enables users to connect to the Internet Protection Web service
       from a remote location outside the customer‟s internal network.

3.24   You must request the Anywhere+ feature in increments of 5 users, up to 100 users (for




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       example, 5, 10, 15, 20 etc). If you have more than 100 users, your request must be in
       increments of 25 users (for example, 125, 150, 175 etc).

3.25   The Anywhere+ feature must be installed in accordance with the installation guidelines
       which we provide. The Anywhere+ feature does not work on all systems and set-ups, we
       will notify you of the compatible systems and set up at the time you apply for the feature.

3.26   Additional charges apply for the provision of Anywhere+ feature.

4      Internet Protection Mail
       What is the Internet Protection Mail service?

4.1    The Internet Protection Mail service provides you with security features for your email
       traffic on your Telstra Internet Direct or Telstra Business Broadband Service.

4.2    You may apply for:

       (a)     a Standard Internet Protection Mail service; or

       (b)     an Advanced Internet Protection Mail service.

4.3    The Internet Protection Mail service will not scan attachments if the file cannot be read or
       opened (eg. Zip files or encrypted files where the file cannot be read without using a
       decryption device).

4.4    You need a registered domain name to use the Internet Protection Mail service.

4.5    You must configure your mailbox to use the Internet Protection Mail service, we can
       provide technical information on how to do this upon request.

4.6    You have to:
       (a)     if we ask you to, provide an appropriate person to advise on requirements, access,
               security procedures and any other matter within your knowledge or control that will
               assist us in providing you with the Internet Protection Mail service;

       (b)     obtain and keep (at your cost) appropriate equipment, software, telecommunication
               services, Internet access and other services or resources needed to use the Internet
               Protection Mail service; and

       (c)     let us (or our representative) check that your equipment has been properly configured
               and operates correctly with the service whenever we need to (as long as we give you
               reasonable warning).

4.7    The service assurance and network availability targets which apply to the Telstra Internet
       Direct service do not apply to the Internet Protection Mail service.




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4.8    We do not promise:
       (a)     to detect all spam or viruses or that we will not incorrectly identify some legitimate
               email messages as spam;

       (b)     that the Internet Protection Mail service will function for email messages which you
               have not routed in the way we tell you;

       (c)     that the Internet Protection Mail service platform will be free from intrusions, viruses,
               Trojan horses, worms, time bombs, cancelbots or other similar harmful programming
               routines.

       Email queue lengths

4.9    If we detect a rising email queue for your domain, then we may test for the ability of your
       receiving mail server to receive email and will endeavour to notify you if this test fails.

4.10   If we are unable to deliver email to you, then we will endeavour to store your inbound
       email for up to three days. After this period, your emails and web traffic will be deleted
       from our systems.

       Standard Internet Protection Mail

4.11   The Standard Internet Protection Mail service comprises the following services:

       (a)     Antivirus service; and

       (b)     Antispam service;

       What is the Antivirus service?

4.12   The Antivirus service uses commercially available antivirus software to scan incoming
       SMTP email messages (and attachments to those email messages) and aims (but does not
       guarantee) to reject known viruses.

4.13   Where the Antivirus service determines that an email message (or an attachment to that
       email) is infected, the Antivirus service will:
       (a)     delete the email message (including any attachments); or

       (b)     repair the email message (or attachment).

       What is the Antispam service?

4.14   The Antispam service uses commercially available software to scan incoming SMTP
       email messages (and attachments to those email messages) and aims (but does not
       guarantee) to reject known spam.

4.15   Where the Antispam service determines that an email message is spam, the Antispam




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       service will delete the email message (including any attachments to that email message).
       We do not have to notify you where an email tagged by the Antispam service as spam has
       been deleted.

       Advanced Internet Protection Mail

4.16   The Advanced Internet Protection Mail service comprises all of the services from the
       Standard Internet Protection Mail service, plus the following additional services and
       features:

       (a)     service levels and service level rebates;

       (b)     mail system failover which provides a range of additional protections to protect you
               in the event of a link or mailstore outage;

       (c)     advanced actions, which are policies which you can implement in the event of a
               filter/classifier detecting an email that meets specified criteria, including delay, alert
               and quarantine functions;

       (d)     smart identifiers, which allow for the identification of data strings which may be
               embedded in the text of an email, for example, credit card numbers; and

       (e)     alerts on system unavailability.

5      Internet Protection Web and Mail
5.1    The Internet Protection Web and Mail service is a bundle of an Internet Protection Web
       service and Advanced Internet Protection Mail service.

5.2    The above Internet Protection Web and Advanced Internet Protection Mail terms and
       conditions apply to your Internet Protection Web and Mail service.

5.3    You may not separately terminate the Internet Protection Web service and Advanced
       Internet Protection Mail service components of your Internet Protection Web and Mail
       service.

6      Internet Protection Hybrid
       What is the Internet Protection Hybrid service?

6.1    The Internet Protection Hybrid service provides security features for web traffic on your
       Telstra Internet Direct or Telstra Business Broadband service.

6.2    The Internet Protection Hybrid service includes the following:

       (a)     two web gateways (equipment), including support;

       (b)     equipment configuration following connection of the equipment by you to your




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               network; and

       (c)     equipment monitoring (where you grant us or our suppliers access).

6.3    The Internet Protection Hybrid service has the following features:

       (a)     acceptable-use-policy (AUP) controls;

       (b)     reputation filtering;

       (c)     malware filtering;

       (d)     data security; and

       (e)     application visibility and control.

       Internet Protection Hybrid equipment
6.4    We or our suppliers own the equipment we rent to you as part of your Internet Protection
       Hybrid service. Title to the equipment does not pass to you at any time. Risk in the
       equipment transfers to you on delivery.

6.5    If you cancel an order for equipment after we have ordered it from our supplier, in
       addition to any other rights we may have, we may require you to pay us for the equipment
       that has been ordered.

6.6    You must take reasonable care of the equipment and pay for any damage to the equipment
       that is caused or contributed to by you (including any of your employees, contractors or
       agents). If the equipment is destroyed, lost or stolen at any time, then we may charge you
       an additional fee to replace the equipment.

6.7    You must not modify the equipment without our consent. If you modify the equipment
       and it impairs the condition of the equipment or diminishes its use or value, then we may
       charge you an additional repair fee.

6.8    If you remove a part or modify the equipment with our consent, then you must ensure that
       any replacement part is of equal or better quality than the removed or original part.

6.9    If any part of the equipment is replaced or modified, then that replacement or new part
       will become part of the equipment (and is our property).

6.10   You must only use the equipment, including any replacement equipment provided by us:

       (a)     in connection with your Internet Hybrid Protection service at your nominated
               sites;

       (b)     in a manner that is contemplated by the manufacturer and in accordance with the
               manufacturer‟s manuals and recommendations;




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       (c)     in compliance with all relevant laws;

       (d)     in accordance with our reasonable directions; and

       (e)     in a suitable environment for the correct operation of the equipment.

6.11   You must:

       (a)     ensure the availability of necessary auxiliary services for the correct operation of
               the equipment;

       (b)     protect the equipment from electrostatic interference and power surges;

       (c)     ensure that the equipment is kept in good order and repair (if you do not, we may
               require you to reimburse us for the cost of restoring the equipment); and

       (d)     allow us (or our subcontractors) to inspect the equipment on reasonable notice.

6.12   You must not:

       (a)     attempt to sell, dispose of or encumber the equipment in any way; or

       (b)     alter any identifying markings on the equipment.

6.13   If your Internet Protection Hybrid service is cancelled or terminated for any reason, then
       you must:

       (a)     within 14 days of cancellation or termination, deliver the equipment, back to us, at
               your expense, in good working order and condition (reasonable wear and tear
               excepted) to such place in Australia as we may reasonably direct; and

       (b)     if applicable, immediately pay to us any applicable early termination fees or costs
               associated with restoring the equipment.

6.14   If you do not deliver the equipment as you are required, then:

       (a)     we, or our agent, may enter any premises where we believe the equipment may be
               located for the purpose of recovering it; and

       (b)     you must pay us for any expenses which we may reasonably incur in recovering
               or attempting to recover the equipment.

6.15   There is a risk that over time we may no longer be able support your rental equipment.
       We will notify you if this occurs.

6.16   If you are still within your minimum term, we will replace your rental equipment at no
       additional charge.

6.17   If you do not have a minimum term or it has expired, on request we can recommend



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       replacement equipment, but we cannot guarantee that this will be available at the same
       price as your existing equipment. While equipment may continue to function, we are
       unable to offer any guarantees as to the quality, performance or functioning of equipment
       which we no longer support.


7      Email Security Audit
       What is the Email Security Audit service?

7.1    The Email Security Audit service analyses the data entering and leaving your network in a
       30 day period or, where we agree with you, in increments of 30 day periods, such as 60
       days, 90 days etc.

7.2    You can select to have the Email Security Audit service undertaken on:
       (a)     inbound traffic only;

       (b)     outbound traffic only;

       (c)     inbound and outbound traffic; or

       (d)     inbound, outbound and internal traffic.

7.3    During the audit period, the Email Security Audit service aims, but does not guarantee, to
       identify information about your email traffic such as:
       (a)     the volume of inbound and outbound email;

       (b)     the volume of email blocked as spam;

       (c)     details of the email traffic such as attachments, HTML/text and multimedia files;

       (d)     high usage users; and

       (e)     potential data loss.

7.4    We can only provide the Email Security Audit service if we have first confirmed that your
       system is compatible with the Email Security Audit service.

7.5    Following completion of the Email Security Audit, we will provide you with a report of
       the results of the Email Security Audit.



8      Your obligations
8.1    You must provide us with all relevant information, including technical data, consents and
       all other information we may reasonably request from time to time to allow us to supply




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       Internet Protection Services to you.

8.2    You agree that all information and data that you provide to us is complete and accurate.

8.3    You agree to:

       (a)     use the Internet Protection Services for legitimate business purposes only;

       (b)     comply with all relevant laws (including all privacy laws), and not use the Internet
               Protection Services for any unlawful purpose or in breach of any laws;

       (c)     comply with any reasonable directions we notify you in respect of your use of the
               Internet Protection Services;

       (d)     not re-sell, sub-lease, sub-rent or sub-license the Internet Protection Services to any
               other person, and must not allow any other person to use the services without our
               written consent;

       (e)     not use the service in a way that may adversely affect the efficiency, security or use
               by other people of the Internet Protection Services.

       (f)     use all reasonable efforts to ensure that you inform (for example via a banner message
               on emails) those who use any communications system covered by the Internet
               Protection Services, that communications transmitted through that system may be
               intercepted, and indicate the purposes of such interception;
       (g)     not falsify, forge or otherwise tamper with any portion of the header or tracking data
               of any SMTP email message; or

       (h)     not use any data obtained via the Internet Protection Services for any unlawful
               purposes; and

       (i)     use the Internet Protection Services in a responsible manner and not allow your email
               systems to:

               (i)      act as an open relay;

               (ii)    send or receive bulk email where such bulk email was initiated by you; or

               (iii)    originate, send or relay spam or intentionally launch viruses.

8.4    If we find that your email systems allow open relay or can be used to send bulk email or
       spam, then we will inform you and may immediately suspend all or part of your Internet
       Protection Services until you rectify those issues to our satisfaction.

8.5    In addition to our termination rights, if you breach your obligations in this Internet
       Protection Services section of Our Customer Terms, then

       (a)     we may charge you for any remedial work (at our then current rates as notified by us




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               to you at that time) which becomes necessary as a direct result of your breach; and

       (b)     we may suspend or terminate the relevant Internet Protection Service until you
               provide a suitable undertaking and security in terms satisfactory to us that you will
               comply with your obligations.

9      Fees and charges generally
       Payments and variations

9.1    The Internet Protection Services will be charged in advance on a single monthly invoice.

9.2    We will charge you for the total number of mailboxes which will be scanned by your
       Internet Protection Mail service.

9.3    We will charge you for the total number of users which will be scanned by your Internet
       Protection Web service or Internet Protection Hybrid service.

9.4    We will charge you for the total number of users whose email will be scanned by your
       Email Security Audit service.

9.5    We will commence to charge you for your Internet Protection Service from the date we
       advise you that configuration of your Internet Protection Service by us is complete.

       Changes to the registered usage

9.6    You must notify us as soon as possible if at any time the number of users or mailboxes
       being scanned exceeds the registered usage.

9.7    You may change the registered usage by notice to us. We will charge you the monthly
       charge applicable to the varied registered usage rounded up to the applicable maximum
       number of registered users or mailboxes set out in the fees and charges table.

9.8    You will not be able to reduce the registered usage of your Internet Protection service
       before the end of your minimum term.

9.9    We may also monitor your actual usage of the Internet Protection Services and if we
       determine that the actual number of users or mailboxes being scanned exceeds the
       registered usage, then we will notify you and provide to you a revised total of the number
       users or mailboxes being scanned and charge you for the actual number of users or
       mailboxes being scanned.

9.10   We may issue additional invoices and adjust subsequent invoices to cover charges for the
       increase in registered usage on a retrospective basis.

       Internet Protection Web Charges

9.11   If you acquire the Internet Protection Web service only, we charge you:




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       (a)      a once off connection charge, as set out below, based on the number of users you
                indicate that require the Internet Protection Web service;

                             No. of Users              Connection Charge (excl. GST)
                              0-100 users                        $506.90
                             101-250 users                       $1,013.79
                            251-1000 users                       $1,809.23
                            1001-2000 users                      $3,223.29
                             2001+ users                             POA


       (b)      a monthly service charge, as set out below, based on the number of users you indicate
                that require the Internet Protection Web service and the term you have selected for
                your Internet Protection Web service; and

             No. of users    Monthly service charge per user per month

                             Monthly          12 month       24 month        36 month
                             option (GST      option (GST    option (GST     option (GST
                             excl.)           excl.)         excl.)          excl.)

             100 or less     $7.97            $7.48          $6.94           $6.39
             users

             Between         $7.16            $6.67          $6.16           $5.64
             101 and 250
             users

             Between         $5.22            $4.78          $4.37           $3.95
             251 and 300
             users

             Between         $4.99            $4.57          $4.17           $3.78
             301 and 400
             users

             Between         $4.84            $4.44          $4.05           $3.67
             401 and 500
             users

             Between         $4.33            $4.01          $3.77           $3.67
             501 and 750
             users

             Between         $4.15            $3.84          $3.61           $3.52
             751 and
             1000 users

             Between         $4.15            $3.85          $3.61           $3.38
             1001 and
             2000 users




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              2001+ users     POA                 POA                POA                 POA

                 The monthly service charges in the above table are subject to your peak bandwidth per user (the higher of
                 inbound and outbound, measured on a 95th percentile basis) not exceeding an average of 5kbps in any
                 calendar month. We may increase the charges at our discretion if this level is exceeded for two or more
                 calendar months.

        (c)      an additional charge of $1.25 per end user per month with the Anywhere+ optional
                 service.

        Internet Protection Mail Charges

9.12    If you acquire the Internet Protection Mail service only, we charge you the following:

        (a)      a once off connection charge, as set out below, based on the number of mailboxes you
                 indicate that require the Internet Protection Mail service and the term you have
                 selected for your Internet Protection Mail service; and

                       Once- off Connection Charge                    GST exclusive

                       Per domain name                               $75.00



        (b)      a monthly service charge for the Standard Internet Protection Mail service, as set out
                 below, based on the number of mailboxes you indicate that require the Standard
                 Internet Protection Mail service and the term you have selected for your Standard
                 Internet Protection Mail service; or

Monthly service charge (per               Monthly option (GST        12 month option              24 month option
mailbox per month)                        excl.)                     (GST excl.)                  (GST excl.)

10 or less mailboxes                      $4.50                      $4.28                        $4.06

Between 11 and 25 mailboxes               $4.37                      $4.15                        $3.94

Between 26 and 50 mailboxes               $4.23                      $4.02                        $3.82

Between 51 and 100 mailboxes              $4.11                      $3.90                        $3.71

Between 101 and 250 mailboxes             $3.90                      $3.71                        $3.52

Between 251 and 500 mailboxes             $3.43                      $3.26                        $3.10

Between 501 and 1000 mailboxes            $2.95                      $2.81                        $2.66

Between 1001 and 2500 mailboxes           $2.54                      $2.41                        $2.29

Between 2501 and 5000 mailboxes           $2.18                      $2.07                        $1.97

5001 or more mailboxes                    $1.86                      $1.76                        $1.68

        (c)      a monthly service charge for the Advanced Internet Protection Mail, as set out below,
                 based on the number of mailboxes you indicate that require the Advanced Internet




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                 Protection Mail service and the term you have selected for your Advanced Internet
                 Protection Mail service.

Monthly service charge          Standard option     12 month option     24 month option   36 month option
(per mailbox per month)         (GST excl.)         (GST excl.)         (GST excl.)       (GST excl.)

10 or less mailboxes            $5.79               $5.50               $5.22             $4.98

Between 11 and 25               $5.62               $5.34               $5.07             $4.83
mailboxes

Between 26 and 50               $5.44               $5.17               $4.91             $4.68
mailboxes

Between 51 and 100              $5.28               $5.01               $4.77             $4.55
mailboxes

Between 101 and 250             $5.01               $4.77               $4.53             $4.32
mailboxes

Between 251 and 500             $4.41               $4.19               $3.99             $3.80
mailboxes

Between 501 and 1000            $3.79               $3.61               $3.42             $3.26
mailboxes

Between 1001 and 2500           $3.27               $3.10               $2.94             $2.81
mailboxes

Between 2501 and 5000           $2.80               $2.66               $2.53             $2.42
mailboxes

5001 or more mailboxes          $2.39               $2.26               $2.16             $2.13

        Internet Protection Web and Mail

9.13    If you apply for the Internet Protection Web and Mail service, we charge you the
        following:

        (a)      a once off connection charge, as set out below, based on the number of users you
                 indicate that require the Internet Protection Web and Mail service;
                              No. of Users             Connection Charge (excl. GST)
                            100 or less users                         $680

                       Between 101 and 250 users                  $1,187

                       Between 251 and 300 users                  $2,117

                       Between 301 and 400 users                  $2,024

                       Between 401 and 500 users                  $1,966

                       Between 501 and 750 users                  $1,966

                       Between 751 and 1000 users                 $1,885




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                 Between 1001 and 2000 users                   $3,498

                     More than 2001 Users                      POA


       (b)     a monthly service charge, as set out below, based on the number of users you indicate
               that require the Internet Protection Web and Mail service and the term you have
               selected for your Internet Protection Web and Mail service; and

                   No. of users   Monthly service charge per user per month

                                  12 month       24 month         36 month
                                  option (GST    option (GST      option (GST
                                  excl.)         excl.)           excl.)

                   100 or less
                   users          $9.38          $8.66            $7.95

                   Between
                   101 and 250
                   users          $8.57          $7.88            $7.19

                   Between
                   251 and 300
                   users          $6.48          $5.91            $5.34

                   Between
                   301 and 400
                   users          $6.19          $5.65            $5.10

                   Between
                   401 and 500
                   users          $6.01          $5.49            $4.96

                   Between
                   501 and 750
                   users          $5.44          $5.06            $4.81

                   Between
                   751 and
                   1000 users     $5.22          $4.85            $4.62

                   Between
                   1001 and
                   2000 users     $5.08          $4.85            $4.48

                   2001 or
                   more Users     POA            POA              POA

       (c)     an additional charge of $1.25 per end user per month with the Anywhere+ optional
               service.

       Internet Protection Hybrid

9.14   If you acquire the Internet Protection Hybrid service, we charge you the following:




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       (a)     an equipment fee, as set out below, based on the number of users you indicate that
               require the Internet Protection Hybrid service:

                   No. of users                    Monthly charge for two web
                                                   gateways (GST excl.)

                   1500 or less users              $734

                   Between 1501 and 10000 users    $2,490

       (b)     a licence and support fee or support fee, as set out below, based on the number of
               users you indicate that requires the Internet Protection Hybrid service:

                   No. of users                    Monthly charge per user (GST
                                                   excl.)

                                                   Licence and     Support only
                                                   support         (where you
                                                   (where we       provide your
                                                   provide         own
                                                   equipment)      equipment)

                   750 or less users               $3.87           $2.86

                   Between 751 and 1000 users      $3.53           $2.50

                   Between 1001 and 1500 users     $3.20           $2.14

                   Between 1501 and 2500 users     $3.20           $2.14

                   Between 2501 and 5000 users     $2.87           $1.79

                   Between 5001 and 10000 users    $2.53           $1.43




       Email Security Audit

9.15   If you acquire the Email Security Audit service, we charge you the following based on the
       number of users you indicate use your email system:

                   No. of users   Service charge

                                  Inbound or       Inbound and    Inbound,
                                  outbound         outbound       outbound and
                                  audit (GST       audit (GST     internal audit
                                  excl.)           excl.)         (GST excl.)

                   499 or less
                   users          $1,800           $2,700         POA

                   Between
                   500 and
                   1999 users     $2,333           $3,500         POA




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                      Between
                      2000 and
                      4999 users       $4,667            $7,000           POA

                      Between
                      5000 and
                      9999 users       $8,000            $12,000          POA

                      10000 or
                      more users       POA               POA              POA

       Other Charges

9.16   If you request and we agree to provide assistance with installation and configuration of
       your Internet Protection Services, we charge you the following:

                                             Hourly rate (GST excl.)            Daily rate (GST excl.)

                                             (subject to a minimum charge of    (where we agree with you
                                             2 hours)                           beforehand that we will provide 8
                                                                                hours of assistance during
                                                                                Business Hours on any one day)

       Business Hours - between 8am          $267 per hour                      $1,600
       and 5pm AEST Monday to
       Friday (except public holidays)

       After Hours - all other times         $400 per hour                      $2,400




10     Helpdesk
10.1   We will provide a help desk that is available 24 hours a day, 7 days a week. We will give
       you the details of the help desk, including the contact details when you request an Internet
       Protection Service.

10.2   You must report all faults with an Internet Protection Service to our help desk and give the
       details of the fault, and all other information necessary for us to investigate the fault.

11     Service levels
       About service levels

11.1   The service levels set out in this section apply to the Advanced Internet Protection Mail
       service and the Internet Protection Web service only.

11.2   We will only commence monitoring the performance of an Advanced Internet Protection
       Mail service or Internet Protection Web service against the relevant service levels 30 days
       after the date you commence using that service.




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11.3   The relevant service level will not apply to the Advanced Internet Protection Mail service
       or Internet Protection Web service:

       (a)     during the period your system configuration is not compliant with all relevant
               standards and guidelines as advised by us from time to time;

       (b)     during each period of planned maintenance;

       (c)     during each period an Advanced Internet Protection Mail service or Internet
               Protection Web service is not available to you due to an event beyond our reasonable
               control or your actions or omissions; or

       (d)     during each period an Advanced Internet Protection Mail service or Internet
               Protection Web service has been suspended in accordance with these terms.

11.4   If we fail to meet the service levels set out below, you will be eligible for a rebate
       provided that you meet the following eligibility criteria:
       (a)     you give us accurate and timely information that we need to restore your Internet
               Protection Service;

       (b)     you give us sufficient and timely access to your premises or system so that we can
               attempt to restore your Internet Protection Service; and

       (c)     you have not been provided with a reasonably sufficient work-around solution
               which enables you to continue to use your Internet Protection Service.

11.5   In order to receive a rebate for a service level, you must apply to us for that rebate within
       5 Working Days of the end of the month which is the subject of the rebate claim.

11.6   To apply for a rebate, you must complete a rebate application form (we can provide this to
       you on request) and return the form to your relevant Telstra representative.

11.7   We will let you know whether we agree that you are eligible for a rebate.

11.8   If you are eligible for a rebate, it will be calculated as set out below.

11.9   The total amount of any rebate will not exceed the total monthly payment received by us for
       the affected Internet Protection Services. The rebates set out below are your sole remedy with
       respect to any failure to meet the service levels.

       Measurement of service levels

11.10 We are solely responsible for measuring our performance of the Advanced Internet
      Protection Mail service and Internet Protection Web service against the relevant service
      levels.




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        Internet Protection Service - Platform Availability

11.11 Availability is the percentage of time that the Internet Protection Services platforms are
      available to you during the preceding 12 month period. We aim but do not guarantee to
      achieve a platform availability of 99.9% calculated over a 12 month period.

11.12 If we do not meet the above service level you may apply for a rebate of five percent (5%)
      of the relevant monthly service fees for each affected service per 30 minute period for
      which the service level is not met.

        Advanced Internet Protection Mail Performance

11.13 Performance for the Advanced Internet Protection Mail service relates to email traffic
      passing through the Advanced Internet Protection Mail service. We aim but do not
      guarantee to meet the average standards set out in the table below. These standards are
      averages per message over a 3 month time period.

        Traffic Type                                                       Average < Than

        Email Traffic not scanned                                          30 seconds

        Email Traffic to which the Anti Virus and Anti Spam services are   60 seconds
        applied

11.14 If we do not meet the above service level you may apply for a rebate of five percent (5%)
      of the relevant monthly service fees for each affected service per 30 minute period for
      which the service level is not met.

        Advanced Internet Protection Mail Accuracy

11.15 We aim but do not guarantee that the Advanced Internet Protection Mail service provides
      the following metrics:

        (a)     100% protection against known viruses;

        (b)     0.0001% virus false positive capture rate;

        (c)     99% spam capture rate;

        (d)     0.0003% spam false positive capture rate;

        (e)     100% email delivery guarantee;

        (f)     100% email service uptime guarantee.

11.16 Where we do not meet the service level for the spam detection rate, you may apply for a
      rebate in accordance with the following table:




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                             False Negative     Percentage Credit of
                                                Monthly Charge that
                                                relates to the impacted
                                                service(s).
                                > 3%                      20 %
                                > 8%                      50 %
                             > 15%                        75 %
                             > 20 %             100 % of mthly charge

11.17 Where we do not meet the service level for false positives, you may apply for a rebate in
      accordance with the following table:
                       False Positive             Percentage Credit of Monthly
                                                  Charge that relates to the
                                                  impacted service(s)
                       > 0.0001% but < 0.001%                  25%
                       > 0.001% but < 0.01%                   50 %
                       > 0.01% but < 0.1%                     75 %
                       > 0.1%                       100 % of monthly charge

11.18 Where we do not meet the service level for virus detection, you may apply for a rebate in
      accordance with the following table:
                             Incidents          Percentage Credit of
                                                Monthly Charge that
                                                relates to the impacted
                                                service(s)
                             <2                           20%
                             <5                           50%
                             >5                           100%

        The above rebates will not apply where the email, for whatever reason falls outside the
        standard scanning standards.

11.19 Where we do not meet the service level for service availability, you apply for a rebate in
      accordance with the following table:
                          Percentage Service     Percentage Credit of
                          Availability Per       Monthly Charge that
                          Calendar Month         relates to the impacted
                                                 service(s)
                          < 100% but > 99.0%                 15%
                          < 99.0% but > 97.0%                30%
                          < 97.0% but > 95.0%                45%
                          < 95%                  100 % or Termination of
                                                 the impacted service(s) at
                                                 our discretion




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        Internet Protection Web Service Performance

11.20 Performance for the Internet Protection Web service relates to web traffic passing through
      the Internet Protection Web service. We aim but do not guarantee to process and deliver
      web requests 99.999% of the total hours during every month you use the Internet
      Protection Web service subject to the following conditions:
        (a)      you are provided with both primary and secondary proxy addresses and therefore
                 non-availability is measured only where both proxy addresses are simultaneously
                 unavailable. Downtime is measured from the time of actual interruption of the
                 Internet Protection Web service until the time the Internet Protection Web service is
                 restored;

        (b)      the service level only applies to downtime due in whole or in part to our inability to
                 provide service to you which are not attributable to planned maintenance.

11.21 If we do not meet the above service levels for Internet Protection Web Performance, you
      may be entitled to a rebate in accordance with the following table:
              Monthly Service Availability               Reimbursement of monthly Service fee


                    99.999 - 99.5 %                                       10%
                     99.49 - 99.0 %                                       20%
                     98.99 - 98.5 %                                       30%
                     98.49 - 98.0 %                                       40%
                     97.99 - 97.5 %                                       50%
                     97.49 - 97.0 %                                       60%
                     96.99 - 96.5 %                                       70%
                     96.49 - 96.0 %                                       80%
                     95.99 - 95.5 %                                       90%
                    Less than 95.5%                                      100%



        Internet Protection Web Service - False-Positive Web Filtering Rate

11.22 The False-Positive Filtering Rate Service Level measures the percentage of URLs and
      domains that were blocked by the Internet Protection Web Service but, based on your
      chosen categorization policies, should not have been blocked (“Bad Blocks”). For the
      avoidance of doubt, if a URL is in the „unclassified‟ category it will blocked if you have
      elected to block all unclassified URLs.

11.23 The False-Positive Filtering Rate is equal to:




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       100

       x       total number of Bad Blocks in a calendar month at all Sites

       ÷        total number of URLs scanned by the Internet Protection Web Service at all Sites
       during the same calendar month

       where the Bad Blocks are determined by us acting reasonably.

11.24 If the False-Positive Filtering Rate is greater than or equal to 0.0004%, you may apply for
      a rebate equal to 10% of the monthly fees for your impacted Internet Protection Web
      Service.

       Internet Protection Web Service - False-Negative Web Filtering Rate

11.25 The False-Negative Filtering Rate Service Level measures the percentage of URLs and
      domains that were not blocked by the Internet Protection Web Service but, based on your
      chosen categorization policies, should have been blocked (“Missed Blocks”). For the
      avoidance of doubt, if a URL is in the „unclassified‟ category it will be blocked if you
      have elected to block all unclassified URLs.

11.26 False-Negative Filtering Rate is equal to:

       100

       x       total number of Missed Blocks in a calendar month at all Sites

       ÷       total number of URLs scanned by the Web Filtering Service at all Sites during the
       same calendar month

       where the Missed Block are determined by us acting reasonably.

11.27 If the False-Negative Filtering Rate is greater than or equal to 0.0004%, you may apply for
      a rebate equal to 10% of the monthly fees for the impacted Internet Protection Web
      Service.

12     Special meanings
12.1   The following words have the following special meanings:

       bulk email means a group of more than 5000 email messages instigated by you with
       substantially similar content, sent or received in a single operation or series of operations.

       email means any message sent or received using the simple mail transfer protocol.

       false negative means an event where the email anti spam service delivers an email to you that
       is spam.




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       false positive means an event where the email anti spam service has blocked a legitimate
       email that is not spam.

       IP means Internet Protocol.

       open relay means an email server configured to receive email from an unknown or
       unauthorised third party and forward the email to one or more recipients that are not users of
       the email system to which that email server is connected. Open relay is also referred to as
       „spam relay‟ or „public relay‟.

       planned maintenance means maintenance that we or our suppliers have scheduled to perform
       on the systems we use to provide the Internet Protection Service.

       service availability means the time the Internet Protection service applicable to the scanning
       or processing of an email is available to accept a connection on port 25 to accept an incoming
       SMTP session.

       spam means unsolicited commercial email.

       URL means the uniform resource locator.

       user means a person or mailbox on behalf of which email is being scanned by the relevant
       Internet Protection service.

       virus means a piece of program code, including a self-replicating element, usually (but not
       necessarily) disguised as something else that causes some unexpected and, for the victim,
       usually undesirable event and which is designed so that it may infect other computer systems.

       web service availability means the time the Internet Protection service is available to
       successfully accept your outbound web requests from your correctly configured host.




Part D - Internet Protection Services was last changed on 25 November 2010.

								
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