Head of Infrastructure job description

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					Head of Infrastructure
Salary £42,489 - £52,930




Registers of Scotland
Meadowbank House
153 London Road
Edinburgh
EH8 7AU
Head of Infrastructure

Background
Registers of Scotland (RoS) is the non-ministerial Government Department
responsible for registering a variety of legal documents in Scotland and for making
the information from the registers publicly available. RoS is part of the Scottish
Administration and is headed by the Keeper of the Registers of Scotland.

RoS’ purpose is to be expert registrars serving our customers to underpin the
Scottish economy and enhance its efficiency and effectiveness. The work of RoS is
dominated by the two main registers that relate to rights in land in Scotland – the
Land Register of Scotland and the General Register of Sasines. RoS registers half a
million property transactions each year and deals with thousands of information
requests. We are a Trading Fund and our income is raised from the fees charged for
registrations and for providing information. Our work is demand led, fluctuating in
response to activity in the property market Irrespective of the economic climate, we
must meet the needs of our customers and be a commercial sustainable business
with adequate reserves to cover operational and investment needs.

The business of registration is continually evolving in terms of the increasing types of
information we register, and the way we capture information and how we provide it to
our customers. Increasingly, the public expect that most business can be done by
electronic means. This makes the efficiency, resilience and cost effectiveness of our
ICT infrastructure and development applications key to our future success.

RoS has a contractual partnership with BT to support our ICT infrastructure and
development and we will soon begin a process to evaluate what arrangements may
be required from 2014 onwards.

RoS employ around 1300 staff and have offices in Edinburgh and Glasgow. Currently
there are around 30 staff in our Information Directorate.

For further information visit: www.ros.gov.uk




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Head of Infrastructure

Job Description

Reports to: Information and Technology Director

Staffing responsibilities:

A team of five staff with responsibility for infrastructure technical support and supplier
management. A further four staff are currently on secondment with our IT partner,
BT.

Working for the Information and Technology Director and with other senior managers
you will help to develop an integrated IS service that meets RoS business needs. In
managing day to day operations you will be expected to build a skilled “intelligent
customer” team that actively seek ways of improving costs, performance and end
user satisfaction with our IT infrastructure.

Main Purpose of the Job:

        Develop and manage a team with technical capability in infrastructure
         management
        Manage relationships with IT providers and access appropriate
         competencies, skills and services for RoS business needs
        Ensure systems, servers, WAN infrastructure and desktop services meet the
         needs of RoS and our customers

Key responsibilities

        Manages and builds effective relationships with external providers at
         executive level within agreed governance arrangements
        Manages a small internal team that monitors day to day performance of
         infrastructure providers and directs actions required
        Monitors and benchmarks systems performance and IT service delivery
         agreements
        Works with the Information and Technology Director and senior managers to
         produce an integrated IS strategy including an infrastructure sourcing strategy
        Provide expert advice and business case input on infrastructure sourcing
         activities, particularly in supplier negotiation and IT contracts
        Manages all technical upgrades


Person Specification

        Experience of working successfully in a service organisation, ideally with
         complex and difficult IT infrastructure
        Experience of leadership and line management in an IT department
         recognised for its professionalism and achievements
        Commercial management experience in negotiating with and managing major
         third party suppliers
        Operating effectively at a senior level, with proven and significant contribution
         to wider corporate objectives


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Head of Infrastructure

        Excellent analytical and technical skills including knowledge of Information
         Architecture and deployment together with a sound background in standards,
         methods, policies and technical governance for information and security
        Experience of delivering IT service and solutions to enable the business to
         meet its requirements and accountabilities
        Experience of systems lifecycle management and infrastructure planning and
         operations
        Knowledge of business process re-engineering principles and how
         information architectures support business process and related applications




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Head of Infrastructure

Skills knowledge and experience required
Essential Criteria

        Educated to degree standard in IT or related discipline
        Experience of successful implementation of an infrastructure sourcing
         strategy
        Developing successful relationships with providers that support strategic
         goals, contribute to business and technology innovation and promote a
         shared vision
        Experience of developing a skilled and adequately staffed “intelligent
         customer” function for infrastructure
        Service Management qualifications (e.g. ITIL), technical experience
        In depth working knowledge of Windows/UNIX operating systems, knowledge
         of VMware and SAN/NAS
        Experience of databases including Oracle and Informix
        Working knowledge of wide area networking and firewalls
        Understanding of Active Directory
        Experience of leading or supervising a team

Desirable Criteria
     Customer service orientation
     Making and delivering tough business decisions
     Effective stakeholder management and influencing skills
     Effective negotiation skills and a commercial approach
     Must be organised and enjoy solving technical challenges


Key Competencies

    Thinking and Reasoning

        Analysis - Ability to gather and understand information, think of new ideas,
         evaluate existing ones and think strategically and plan ways forward, solving
         problems and achieving outcomes
        Planning and Organising - Work in a planned, structured way, prioritising
         effectively to meet deadlines and corporate objectives
        Strategic Perspective - Ability to take a wider outlook in approaching tasks
         and problems and contributing positively

    Motivation and Drive

        Change Orientation - Demonstrate how you accept and respond to change
         positively, addressing issues that block progress and adapting to meet
         different work situations and demands
        Results and Achievements - Demonstrate a desire to achieve results that
         are of a high quality and making best use of resources to do so
        Self Management - Take responsibility for your own actions and
         development, actively and continuously developing your own skills in order to
         deliver excellent services



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Head of Infrastructure

    Interpersonal Characteristics

        Communication and Influencing - Vary your style of communication to
         ensure understanding and gaining a positive reaction and acceptance from
         others to achieve the desired outcomes
        Working with others - Collaborating, co-operating, liaising and building trust
         with colleagues, stakeholders and customers to achieve shared goals and
         outcomes
        Leading and Managing - Effectively manage others through understanding
         and organising people and projects and working effectively as part of a team




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Head of Infrastructure



Other information
Applications are invited from candidates with the necessary qualities, skills,
qualifications and experience.

Informal enquiries about the post may be made to Catriona Hardman, Deputy Keeper
Catriona.hardman@ros.gov.uk or Billy Harkness, Director Human Resources &
Estates Billy.Harkness@ros.gov.uk

Application form

An application form should be completed that fully addresses the requested criteria.
Candidates may attach a CV. Applications can be e-mailed to:
recruitment@ros.gov.uk


Reference and Appraisal Requirements:

Appointments will be conditional on receiving references

Closing Date for Applications

The closing date for applications is 29th April 2011. Selection will be by competency
based interview.

Interview Panel Members

Panel members will be confirmed in the invitation letter and may include:

Sheenagh Adams, Keeper of the Registers of Scotland
Catriona Hardman, Deputy Keeper
Billy Harkness, Director of Human Resources & Estates
Stephen Dingle, RoS Non Executive Director
Jim Arnott, Gartner Consultant




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