ACE UK CRUISE CONVENTION 2011 PROGRAMME by wanghonghx

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									                         ACE UK CRUISE CONVENTION 2011
                                  PROGRAMME
Tuesday 3rd May 2011
Columbus Day
For owner/manager travel agents and ACE Ambassadors by invitation
09.00-09.45: Embark Fred. Olsen Balmoral cruise ship
10.00-12.00: Convention sessions in the Neptune Lounge
10.00-10.10: Convention Opening by Flo Powell, ACE Director and Jo Rzymowska, Associate Vice President
& General Manager, UK & Ireland Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises
and Chairman, and Chair, ACE Cruise Section

10.10-10.15: Welcome from Lucy Huxley, Editor of Travel Weekly

10.15-10.30: Mike Penning MP, Parliamentary Under-Secretary of State for Transport

10.30-10.50: Kate Scally, Head of Strategic Insight, The Mail Newspapers: Consumer Buying Trends

10.50-11.10: Jan Swartz, EVP Customer Service, Sales & Marketing – Princess Cruises

11.10-11.30: Andy Stuart, Executive Vice President, Global Sales and Passenger Services – Norwegian Cruise
Line

11.30-12.00: Q&A

12.30-14.00: Lunch on the Fred. Olsen Balmoral
14.30: Disembark
15.00-18.00: FREE TIME
18.00-19.00: Columbus Day reception at the De Vere Grand Harbour Hotel. Open to Columbus day
delegates only.
19.00-21.00: Columbus day dinner at the De Vere Grand Harbour Mayflower Suite. Open to Columbus day
delegates only. Featuring guest speaker David Dingle, CEO Carnival UK.
Wednesday 4th May 2011
Open to all
09.00-10.00: Embark Independence of the Seas cruise ship

09.30-10.30: Escorted ship tours

10.30-12.30: Convention sessions in the Independence Theatre

10.30-10.45: Royal Caribbean Showcase Entertainment
10.45-11.00: Welcome from Lucy Huxley, Moderator and Editor of Travel Weekly
11.00-11.30: Michelle Mone, Founder of Ultimo

11.30-12.00: Cruise Line Panel: Selling the Variety of Cruise. Moderated by Mark Palmer, Travel Editor, Daily
Mail

Dominic Paul, Vice President and Managing Director UK and Ireland, Royal Caribbean International – Family
cruising

Michael Steffl, Senior Sales Manager UK/Ireland, Hapag Lloyd – Expedition Cruising

Mr Giulio Libutti, Managing Director for UK & Ireland - MSC Cruises – European Style Cruising

Graham Sadler, Managing Director at Regent Seven Seas Cruises UK – Ultra Luxury Cruising

Daniela Wagner, CEO, eWaterways – River Cruising

12.00-12.20: Open Forum
12.20-12.30: Closing by Jo Rzymowska, Associate Vice President & General Manager, UK & Ireland
Royal Caribbean International, Celebrity Cruises & Azamara Club Cruises and Chair, ACE Cruise Section
13.00-14.30: Lunch on the Independence of the Seas
14.30: Disembark
                              ______________________________________


                   15.00-18.30: UK Cruise Convention Trade Fair at the Ocean Terminal

                              ______________________________________

20.00-22.00: Cruise Rocks! Party at the Reykjavik Icehouse,
Oceana Club including the 2011 ACE Awards ceremony

22.00-midnight: Exclusive use of the New York Disco at the
Oceana Club
Thursday 5th May 2011
Open to all
Queen Elizabeth
09:00 – 09:45              Check-in Cruise Terminal
From 09:45                 Embarkation
09:45 – 10:45              Escorted Ship's Tour
10:45 – 11:15              Session 1 (On board Experience) - The Royal
Court Theatre
Learn all about what your customers can expect from the onboard experience from the Hotel Director of the
Queen Elizabeth. This is a unique and exclusive opportunity for agents to hear from the onboard staff.

10:45 – 11:15             Session 2 (Increasing Cruise Sales) – The Queen’s Room
ACE trainer Debbee Dale will deliver an interactive training session on increasing cruise sales through
effective sales and marketing techniques. These essential skills are a must-have for all travel agents to be
able to maximise sales in an increasingly competitive marketplace.

11:15 – 11:30              Refreshment Break

11:30 – 12:00             Session 3 (Europe Transatlantic) - The Royal Court Theatre
Sue Bryant – Freelance Cruise Journalist will cover Europe & Transatlantic. The Mediterranean and
Northern Europe are the top two cruise destinations for the British market with Northern Europe now more
popular than the Caribbean. Learn about this fantastic continent and all it has to offer the modern day
cruise customer on the rivers and oceans of Europe. This session will also cover the popular Transatlantic
voyages from the UK to the USA by ship.

11:30 – 12:00              Session 4 (Pole to Pole / Australasia) – The Queen’s Room
Jane Archer – Freelance Cruise Journalist will cover Pole to Pole and Australasia – from one extreme to
another! Learn about the coldest and the hottest cruises available to the modern day cruise passenger.
Learn all about the types of cruises that sail to these world regions, how to sell cruises to these spectacular
destinations and what type of cruise customer would enjoy them.

12:15 – 13:45              Lunch in Restaurant
14:00                      Disembarkation
P&O Aurora
09:00 – 09:45             Check-in Cruise Terminal
From 09:45                Embarkation
09:45 – 10:45             Escorted Ship's Tour
10:45 – 11:15             Session 1 (On board Experience) - The
Curzon Theatre
Learn all about what your customers can expect from the onboard
experience from the Hotel Director of the P&O Aurora. This is a unique
and exclusive opportunity for agents to hear from the onboard staff.

10:45 – 11:15             Session 2 (Increasing Cruise Sales) – Carmens
ACE trainer Gary Grieve will deliver an interactive training session on increasing cruise sales through
effective sales and marketing techniques. These essential skills are a must-have for all travel agents to be
able to maximise sales in an increasingly competitive marketplace.

11:15 – 11:30             Refreshment Break

11:30 – 12:00            Session 3 (Europe Transatlantic) - The Curzon Theatre
Carolyn Spencer Brown, Cruise Critic will cover Europe & Transatlantic. The Mediterranean and Northern
Europe are the top two cruise destinations for the British market with Northern Europe now more popular
than the Caribbean. Learn about this fantastic continent and all it has to offer the modern day cruise
customer on the rivers and oceans of Europe. This session will also cover the popular Transatlantic voyages
from the UK to the USA by ship.

11:30 – 12:00               Session 4 (Pole to Pole / Australasia) – Carmens
Graeme Payne, Talking Travel will cover Pole to Pole and Australasia – from one extreme to another! Learn
about the coldest and the hottest cruises available to the modern day cruise passenger. Learn all about the
types of cruises that sail to these world regions, how to sell cruises to these spectacular destinations and
what type of cruise customer would enjoy them.

12:15 – 13:45             Lunch in Restaurant
14:00                     Disembarkation

								
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