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					                 Oz Toner Pty Ltd                                Return Authorization Form

Date:                                                            RA No.

Please ensure all RA’s are returned within 7 days

   Phone: 02 95976188                                              Oz Toner Pty Ltd
   Fax    : 02 8977 4799                                            Unit 506
   Email : returns@                                                 3 Keats Ave
                                                                    Rockdale NSW 2216
Account No.__________________ Account Name: __________________________________________________


Phone: _______________________ Fax: _____________________ Contact: _______________________________


E-Mail: ________________________________________________________________________


Company collecting goods from: ________________________________________________________________


Pick up Address: ________________________________________________________________________________


_________________________________________________________________________________________________


Phone: ______________________ Contact: _____________________________



Description of returned goods
MUST HAVE PRINT SAMPLE
                                                                                    Reason                          Print
                                    Printrite Batch
                                                                                                                 Sample or
Invoice No.        Part No.           Number if
                                                      Quantity    **Quoting “FAULTY” is insufficient, you must
                                      Applicable
                                                                         supply full fault description**         Tec Report



                                                                                                                    Yes


                                                                                                                    No




                                    For any questions please contact the returns department
                        Oz Toner Pty Ltd Return Authorization
                                              Terms and Conditions

Non faulty genuine stock:


Goods Correctly Supplied by Oz     Toner Pty Ltd and returned for credit will incur a 10% restocking fee. Credited items must fit the
following criteria:


         *Unopened and in original packaging and in a re-saleable condition without any markings. Please do not write on the box, all
stock that has markings will be automatically declined.


         *Return Authorisation form request must be made within 45 days from date of invoice.


Goods incorrectly supplied by    Oz Toner Pty Ltd will be collected and credited once returned to our warehouse.

Faulty Genuine Stock:


All goods (except Oki, Samsung and Konica Minolta) must be returned to   Oz Toner Pty Ltd for assessment and testing within 3
months from date of invoice.


If the fault is a printing problem a print sample MUST be supplied for a credit to be completed, if a print sample can not be supplied,
you will not receive a credit.


The below items need to be directed to the manufacturers – details are listed below.


OKI: Customers must contact the OKI Customer Service Satisfaction Centre on 1800 807 472 and follow the voice prompts to the
Technical Support Department. If OKI deems the customers claim to be substantial then the customer will be directed to forward the
faulty item to their nearest OKI representative for testing. If the item is faulty OKI will issue replacement stock.


Konica Minolta: Konica Minolta returns are much the same as OKI. You will need to refer your customers to the Konica Minolta help
desk. Konica Minolta will only accept returns from the actual user of the product and once deemed faulty will replace the item directly.
You can reach the support line on 1800 456 999. Toner Warehouse will not authorise any Konica Minolta returns.


Samsung: Should a Samsung Consumable fail to operate within 14 days of the end users purchase date, end user must call the
Samsung Customer Care Centre on 1300 362 603 or visit a Samsung Authorised Service Centre and follow the instructions.


  FAUTLY PRINT RITE STOCK DOES NOT NEED TO BE RETURNED TO                         Oz Toner Pty Ltd. HOWEVER YOU MUST
 SUPPLY THE CORRECT BATCH NUMBER ON EACH PRODUCT FOR A CREDIT TO BE SUPPLIED. DO NOT DISPOSE OF
                        GOODS UNTIL YOU HAVE RECEIVED A CREDIT FROM Oz                       Toner Pty Ltd.

                           All printrite claims must be made within 6 months from date of invoice.


All goods returned to Oz   Toner Pty Ltd that were not purchased from Oz toner Pty Ltd will automatically be rejected. These
                                         goods will incur all collection and return freight costs.

				
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