Oz Toner Pty Ltd Return Authorization Form Date: RA No. Please ensure all RA’s are returned within 7 days Phone: 02 95976188 Oz Toner Pty Ltd Fax : 02 8977 4799 Unit 506 Email : returns@ 3 Keats Ave Rockdale NSW 2216 Account No.__________________ Account Name: __________________________________________________ Phone: _______________________ Fax: _____________________ Contact: _______________________________ E-Mail: ________________________________________________________________________ Company collecting goods from: ________________________________________________________________ Pick up Address: ________________________________________________________________________________ _________________________________________________________________________________________________ Phone: ______________________ Contact: _____________________________ Description of returned goods MUST HAVE PRINT SAMPLE Reason Print Printrite Batch Sample or Invoice No. Part No. Number if Quantity **Quoting “FAULTY” is insufficient, you must Applicable supply full fault description** Tec Report Yes No For any questions please contact the returns department Oz Toner Pty Ltd Return Authorization Terms and Conditions Non faulty genuine stock: Goods Correctly Supplied by Oz Toner Pty Ltd and returned for credit will incur a 10% restocking fee. Credited items must fit the following criteria: *Unopened and in original packaging and in a re-saleable condition without any markings. Please do not write on the box, all stock that has markings will be automatically declined. *Return Authorisation form request must be made within 45 days from date of invoice. Goods incorrectly supplied by Oz Toner Pty Ltd will be collected and credited once returned to our warehouse. Faulty Genuine Stock: All goods (except Oki, Samsung and Konica Minolta) must be returned to Oz Toner Pty Ltd for assessment and testing within 3 months from date of invoice. If the fault is a printing problem a print sample MUST be supplied for a credit to be completed, if a print sample can not be supplied, you will not receive a credit. The below items need to be directed to the manufacturers – details are listed below. OKI: Customers must contact the OKI Customer Service Satisfaction Centre on 1800 807 472 and follow the voice prompts to the Technical Support Department. If OKI deems the customers claim to be substantial then the customer will be directed to forward the faulty item to their nearest OKI representative for testing. If the item is faulty OKI will issue replacement stock. Konica Minolta: Konica Minolta returns are much the same as OKI. You will need to refer your customers to the Konica Minolta help desk. Konica Minolta will only accept returns from the actual user of the product and once deemed faulty will replace the item directly. You can reach the support line on 1800 456 999. Toner Warehouse will not authorise any Konica Minolta returns. Samsung: Should a Samsung Consumable fail to operate within 14 days of the end users purchase date, end user must call the Samsung Customer Care Centre on 1300 362 603 or visit a Samsung Authorised Service Centre and follow the instructions. FAUTLY PRINT RITE STOCK DOES NOT NEED TO BE RETURNED TO Oz Toner Pty Ltd. HOWEVER YOU MUST SUPPLY THE CORRECT BATCH NUMBER ON EACH PRODUCT FOR A CREDIT TO BE SUPPLIED. DO NOT DISPOSE OF GOODS UNTIL YOU HAVE RECEIVED A CREDIT FROM Oz Toner Pty Ltd. All printrite claims must be made within 6 months from date of invoice. All goods returned to Oz Toner Pty Ltd that were not purchased from Oz toner Pty Ltd will automatically be rejected. These goods will incur all collection and return freight costs.