Portfolio-169441-Jellie_Ann_Castaneda_Resume

Document Sample
Portfolio-169441-Jellie_Ann_Castaneda_Resume Powered By Docstoc
					Jellie Ann H. Castañeda
Unit F-41C Gueventville II Condo, Libertad St. Mandaluyong City, Philippines
Mobile # +639273788531
E-mail Address: eillej_eda@yahoo.com

Career Objective:

       To further utilize and enhance my basic skills and abilities as a dynamic tool in
the continuing progress of the organization through a service-oriented working
environment.


Educational Background:


      A. College

             Degree:       Bachelor of Science in Tourism
             School:       University of San Jose – Recoletos
             Year started: June 2003
             Years attended: 3 years
             Location:    Magallanes St., Cebu City

      B. Secondary

             School:       Saint Paul’s School
             Year:         June 1991 – March 2003
             Location:     Punta, Ormoc City

      C. Elementary

             School:       Saint Paul’s School
             Year:         June 1993 – March 1999
             Location:     Punta, Ormoc City
Special Skills/ Achievements:


      Quickbooks ProAdvisor
      Quickbooks Certified User
      Telesales
      Technical Support
      Received Certification for having 100% VOC ( Voice of the Customer)
      CRS1 – Basic Amadeus and Abacus Computerized Reservations System
      Travel and Tour Operations:

          -   Itinerary Planning
          -   Contracting
          -   Costing
          -   Quotation and Proposal Making
          -   Tour Guiding

      Basic Foreign Language skills – English
      Student-Organizer of the Cebu Familiarization Tour for the 1st Year Tourism
       Students of USJR, September 21, 2005
      Student-Volunteer for the PrudentialLakbay delegates in Cebu City Tour, April 20
       – 21, 2005
      CWTS1 and II, USJR- Platoon Leader, June 2003


Personal Information:

       Age            :    24 years old
       Height         :    5 feet and 4 inches
       Weight         :    135 pounds
       Civil Status   :    Single



Seminars Attended:


      Title: “The Art of Travel Counseling”
       Where: Audio-Visual Room of USJR
       Date: January 28, 2006
       Task: Emceed and organized the program

      Title: “Serving Service Beyond Customers Appreciation”
       Where: Center for Performing Arts of USJR
       Date: December 17, 2005
       Task: Participated the program
      Title: “Selecting Among the Millions: Hiring the best staff in the Tourism   and
       Hospitality Industry of Global Competence ”
       Where: AVR of USJR
       Date: December 11, 2005
       Task: Participated the program

      Title: “Writing with Goals through news and feature articles”
       Where: CPA of USJR
       Date: October 3, 2005
       Task: Emceed the program


Work Experience:

Company Name       : IBM Global Process Services
Position Title     : Telesales Representative
Years of Experience: 11 Months (March 5, 2010-February 16, 2011)

Work Description:

Provide business owners with the information that they need regarding the financial and
accounting software and recommend business solutions that would benefit the
customers as well as help them grow their business.

Reference:


      Mike Reyes
       Team Lead
       Calculus Account
       IBM Global Process Services
       +639154988944

      Princess Ebon
       Team Lead
       Calculus Account
       IBM Global Process Services
       +639216968577
   Emmalyn Dames
    Subject-Matter Expert
    Calculus Account
    IBM Global Process Services


   Ms. Gelena Asis
    Class Adviser
    Tourism and Hospitality Management Department
    College of Commerce
    University of San Jose - Recoletos
    Magallanes St. Cebu City
    (032) 253 – 7900 local 282


   Mr. Darryl Rodriguez
    Department Dean
    Tourism and Hospitality Management Department
    College of Commerce
    University of San Jose - Recoletos
    Magallanes St. Cebu City
    (032) 253 – 7900 local 282

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:17
posted:4/28/2011
language:English
pages:4