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IP Office Q4-2009 R5 Matrix

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AVAYA™ IP Office Product Matrix                         To the best of our knowledge, this document is based on
                                                        the most current information available. Although every
Revised - December 1, 2009                              effort has been made to assure freedom from errors,
IP Office Release 5                                     Avaya Inc. is not responsible for the accuracy of all the
Q4-2009 Maintenance Release!                            information contained in this document. Please check at
Frank Ocasio                                            "support.avaya.com" for current IP Office documentation.

Kirk Kirk, Peter Gavin
IOC-GSS - PreSales Technicenter Group
                                              Tab Contents:
•    1.   COVER                                         •   24.   SYSTEM STATUS APPLICATION
•    2.   FEATURE LIST                                  •   25.   TECHNICAL SPECIFICATIONS
•    3.   IP412 CONTROL UNIT                            •   26.   UPS VA VALUES
•    4.   IP500 CONTROL UNIT                            •   27.   PORT & CABLE PIN OUTS
•    5.   IPO CONTROL UNIT COMPARISON                   •   28.   HANDSET CABLE LENGTHS
•    6.   EXPANSION MODULES                             •   29.   PROTOCOLS
•    7.   IPO SUPPORTED SETS                            •   30.   BUTTON FEATURE LIST
•    8.   Avaya one-X™ Mobile Client                    •   31.   SET BUTTON DISPLAY STATUS
•    9.   MODELS & ORDERING CODES                       •   32.   SHORT CODE FEATURES
•   10.   DISCONTINUED MODELS                           •   33.   SHORT CODE EXAMPLES
•   11.   IPO LICENSE DESCRIPTIONS                      •   34.   SHORT CODE DEFAULTS
•   12.   APPLICATION PC REQUIREMENTS                   •   35.   TAPI FUNCTIONS SUPPORTED
•   13.   WINDOWS OS SUPPORT                            •   36.   IP OFFICE POWER DEMO KITS
•   14.   EXPANSION MODULE SUPPORT                      •   37.   MERGEABLE LIST
•   15.   VOICEMAIL FEATURE COMPARISON                  •   38.   IP OFFICE PORTS
•   16.   VOICEMAIL PROMPTS                             •   39.   LOCALE CODES
•   17.   VOICEMAIL PRO ACTIONS                         •   40.   RELEASE HISTORY
•   18.   ONE-X PORTAL FOR IP OFFICE - New!             •   41.   TRAINING
•   19.   USER CALL CONTROL COMPARE - New!              •   42.   IP HARDPHONE POWER OPTIONS
•   20.   CUSTOMER CALL REPORTER - New!                 •   43.   5.0 CD's & SOFTWARE BUILDS
•   21.   CCC                                           •   44.   CONTROL UNIT UPGRADE PATH
•   22.   PC WALLBOARD VARIABLES                        •   45.   IP OFFICE DevConnect APPLICATIONS
•   23.   CCC V5 REPORTS                                •   46.   AVAYA Useful Links
Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All other
trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other
trademarks are the property of their respective owners.



                                                    Page 1                                                      IP Office 5-0-Draft.xls
                                  2. FEATURE LIST



                            IP Office 5.0 Feature List
<---- Basic Call Handling




                                      Page 2             IP Office 5-0-Draft.xls
2. FEATURE LIST




    Page 3        IP Office 5-0-Draft.xls
                               2. FEATURE LIST


<---- Advanced Call Handling




                                   Page 4        IP Office 5-0-Draft.xls
2. FEATURE LIST




    Page 5        IP Office 5-0-Draft.xls
2. FEATURE LIST




    Page 6        IP Office 5-0-Draft.xls
2. FEATURE LIST




    Page 7        IP Office 5-0-Draft.xls
                               2. FEATURE LIST


<---- Key and Lamp Operation




                                   Page 8        IP Office 5-0-Draft.xls
                             2. FEATURE LIST


<---- Outbound Call Handling Features




                                 Page 9        IP Office 5-0-Draft.xls
                   2. FEATURE LIST


<---- Forwarding




                       Page 10       IP Office 5-0-Draft.xls
                              2. FEATURE LIST


<---- Avaya Digital and IP Phones




                                    Page 11     IP Office 5-0-Draft.xls
2. FEATURE LIST




    Page 12       IP Office 5-0-Draft.xls
2. FEATURE LIST




    Page 13       IP Office 5-0-Draft.xls
2. FEATURE LIST




    Page 14       IP Office 5-0-Draft.xls
                              2. FEATURE LIST


<---- Inbound Call Handling




                                  Page 15       IP Office 5-0-Draft.xls
                                2. FEATURE LIST


<---- Contact Center Features
<---- Miscellaneous Features




                                    Page 16       IP Office 5-0-Draft.xls
                          3. IP412 Control Unit


                                                  IP412

               FEATURES



IP Office Base Features and Options
<---- Front Ports




                                Page 17                   IP Office 5-0-Draft.xls
                              3. IP412 Control Unit



<---- Rear Ports
                                           9
<---- Optional Internal Daughter Boards
<---- Internal Features




                                    Page 18           IP Office 5-0-Draft.xls
                                3. IP412 Control Unit



<----   Total System Extensions
<----   Applications Included
<----   Power Supply
<----   Documentation
<----   Maximum VM Ports Supported
<----   Optional Internal VPN Support
<----   Maximum Trunks Supported
<----   Rack Mounting 6
<----   Notes




                                      Page 19           IP Office 5-0-Draft.xls
                                                                   4. IP500 Control Unit




                                                                 IP Office IP 500

With a greater VCM channel capacity and performance, the IP Office 500 (IP500) is the most suitable of the IP Office range for IP Telephony
applications. The IP500 also differs from the IP412 by providing a greater trunk expansion capability of up to four dual PRI trunks (giving a maximum
of 240 channels). The IP500 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations. The
IP500 includes:
<--- IP Office IP 500 Control Unit




                                                                         Page 20                                                      IP Office 5-0-Draft.xls
                                4. IP500 Control Unit




<--- IP Office 500 Base Cards




                                      Page 21           IP Office 5-0-Draft.xls
4. IP500 Control Unit




      Page 22           IP Office 5-0-Draft.xls
                                 4. IP500 Control Unit




<--- IP Office 500 Trunk Cards




                                       Page 23           IP Office 5-0-Draft.xls
4. IP500 Control Unit




      Page 24           IP Office 5-0-Draft.xls
                                                       5. IPO Control Unit Comparison



The following table summarizes the capacities of the IP Office control units supported by IP Office R5 software.
                                                                 IP400                                        IP500 (5)
                 Feature                                                                                           Plus 4 Port Exp
                                                  IP406V2                   IP412                  IP500
                                                                                                                        Card
Digital Station (DS) Ports                             8                       0                   Up to 24                 Up to 24
Analog Phone (PHONE) Ports                             2                       0                   Up to 32                 Up to 32
Optional Embedded Voicemail Card Slot                  √                       X                       √                       √
Integral WAN Serial Port (X21/V35)                     √                      √                        X                       X
Expansion Ports                                         6                      12                     12                      12
DTE Port                                              9-way                  9-way                   9-way                   9-way
Audio In (MOH) Port                                    √                      √                        √                       √
External O/P Switch Port                               √                      √                        √                       √
Conference Parties (1)                                 64                     128                   128 (4)                 128 (4)
Configuration Memory                                 256KB                  1024KB                  1024KB                  1024KB
VoiceMail Pro/TAPI WAV Channels                        20                      30                    40 (2)                  40 (2)
Maximum Extension Capacity                            190                     360                   384 (3)                 384 (3)
 - Digital (DS) Phones only                           188                     360                     264                     384
 - Analog Phones only                                 182                     360                     272                     384
 - IP Phones only                                     190                     360                   384 (3)                   384
IP400 Trunk Cards Supported                             2                       2                      2                       2
 - Analog trunk cards                                  √                      √                        √                       √
- Quad BRI trunk cards                                 √                      √                        √                       √
- Single PRI trunk cards                               √                      √                        √                       √
- Dual PRI trunks cards                           √   (Slot A)                √                        √                       √
 - WAN port card                                       X                       X                       X                       X
IP500 Daughter Trunk Cards                              0                      0                       4                        4
 - IP500 Analog trunk card                             X                       X                    √ 16                     √ 12
- IP500 BRI trunk card                                 X                       X                    √ 32                     √ 24
- IP500 PRI trunk card                                 X                       X                    √ 240                    √ 180
VCM Cards
- IP400 VCM Cards                                      1                       2                       2                        2
- IP500 VCM Cards                                      X                       X                       2                        2
Maximum voice compression channels                     30                      60                     128                      128
Dimensions
Height x Width x Depth                          71x445x245mm            71x445x245mm           73x445x365mm            73x445x365mm
                                                2.8"x17.5"x9.7"         2.8"x17.5"x9.7"        2.9"x17.5"x14.4"        2.9"x17.5"x14.4"

* Note:
  1.Where IP Office Conferencing Center is installed, 5 conference slots are reserved by the control unit for its own use (call recording,
  2.IP500 VoiceMail Pro/TAPI WAV channels increased from 30 to 40 for IP Office R5 and higher.
  3.IP500 Maximum extensions increased from 272 to 384 for IP Office R5 and higher.
  4.IP500 Conference capacity increased from 64 to 128 for IP Office R5 and higher.
  5.For IP Office R5 and higher, the IP500 no longer runs in separate Standard or Professional modes. No IP500 Upgrade Standard to



                                                                  Page 25                                                                    IP Office 5-0-Draft.xls
                                                    6. EXPANSION MODULES




 Manufacture Discontinued     IP400 Analog Trunk 16          IP400 Phone V2               IP400 Digital       IP400 So8 Module
                                                                                                                    12,16
The following equipment is           Module                  Modules
                                                                        8,10 & 11      Station V2 Modules
no longer sold by Avaya but                                                                       9,14
  is still supported by IP
      Office Release 5.
                                  IP500 Analog               IP500 Phone V2               IP500 Digital        IP500 BRI So8
IP500 Modules Still Sold
                                                 13,14              8,10,11, 14 & 15   Station V2 Modules                 12,14
                               Trunk 16 Module            Modules                                               Module
                                                                                                  9,14

        FEATURES

     FRONT PORTS
Digital Station Ports                    0                          0                     DS16 or 30 V2               0
Analog Station Ports                     0                 Phone 8, 16 or 30 V2                 0                     0
                              16 Loop Start or Ground
Analog Trunks                                                          0                           0                  0
                                       Start
Euro ISDN BRI "S" Ports                  0                             0                           0                  8
      REAR PORTS

Rear View IP400

Rear View IP500

DTE Port                                 0                       1 - DB25                    1 - DB25             1 - DB25
Power Fail Over Pots                     2                           0                           0                    0
Wan Ports                                0                           0                           0                    0
Expansion Ports                          1                           1                           1                    1
  Stations Supported
                                                                                       2402, 2410, 2420,
                                                                                       4406D+, 4412D+1,
                                                                                              2
                                                                                       4424D+ ,
                                                                                       4450DSS3&4, 5402,
Terminals                              N/A                  6211, 6219, 622110         5410, 5420 ,EU243&5,         N/A
                                                                                       6408D+, 6416D+,
                                                                                       6416D+M, 6424D+M
                                                                                       & XM243&6, 3810, T3
                                                                                       Compact, Classic,
                                                                                       Comfort, T3 DSS
Included with Module
Power Supply Unit                      YES                          YES                           YES               YES
Power Lead - As of July 1,
2002, the power cord must
be ordered separately. The
                                        NO                             NO                         NO                NO
base units and all other
module prices have been
reduced accordingly.
Interconnect cable (Blue,
for linking back to base               YES                          YES                           YES               YES
unit)
Maximum Expansion Modules per IP-Office Systems
IP Office 500                           8                              8                           8               12 17
IP Office 403                           3                              3                           3                 3
IP Office 406                           6                              6                           6                 6

                                                         Any combination of 8,16 or Any combination of 16
IP Office 412                           12               30 port modules not to     or 30 port modules not           12
                                                         exceed 360 ports           to exceed 360 ports
                        7
Rack Mounting
Rack Size                              19"                             19"                        19"               19"
Space on Rack                          2U                              2U                         2U                2U




                                                             Page 26                                                IP Office 5-0-Draft.xls
                                                    6. EXPANSION MODULES




Notes
 1. A maximum of twenty-seven 4412D+ telephones are supported on the DS30 (version 2) expansion module at PCS level 5.
 Earlier DS30 expansion modules will only support sixteen of these telephones.
 2. A maximum of twenty-four 4424D+ telephones are supported on the DS30 (version 2) expansion module at PCS level 5.
 Earlier DS30 expansion modules will only support sixteen of these telephones.
 3. DSS4450, XM24 and EU24 requires external power supply to the Telephone set it's attached to.
 4. IP Office supports a maximum two 4450 units on each Digital Station expansion module, including the 406 V2 control unit,
 Maximum 10 4450 units per system
 5. IP Office supports a maximum of eight EU24/EU24 BL's on each IP Office system.
 6. IP Office supports a maximum two XM24 units on each Digital Station expansion module, including the 406 V2 control unit.
 Maximum 10 XM24 units per system
 7. The IP Office control units and expansion modules are designed to be stacked free-standing. However they can also be rack
 mounted using optional rack mounting kits. The Small Office Edition cannot be rack mounted but can be wall mounted if required.
 The IP500 expansion modules use IP500 Rack Kits.
 8. Phone (V2) Modules are supported by IP Office Software Release 3.0(44) onwards and also by the August 2005 Administration
 Maintenance Release Software R2.1(44).
 9. DS (V2) Modules are supported by IP Office Software Release 2.1(31), 3.0 and 3.0(DT) and above.
 10. Avaya would like to stress that although most analog phones will work on IP Office - Avaya cannot guarantee that
 all analog phones in every region of the world will work on the IP Office.
 11. IP Office Phone Modules provide support for a variety of analog MWI methods. These methods are 51V Stepped, 81V, 101V
 and Line Reversal. The 101V method is only supported when using a Phone V2 expansion module.
 12. The IP Office So8 expansion module supports both point-to-point and point-to-multipoint connections. A maximum of 10
 terminal endpoints identifiers (TEIs) are supported on each bus.
 13. IP500 ATM16 only supported in North America utilizing the older V1 un-earth power lead (2 Pin).
 14. Use on the IP Office 500 control unit requires the unit to be configured with an IP500 Upgrade Standard to Professional
 license.
 15. The IP500 Phone 8 Module is not available. Should use the IP500 Phone 8 base card instead.
 16. The IP400 So8 Module and the IP500 So8 module have been discontinued.
 17. The IP500 can reach 12 expansion modules by using the new IP500 4-Port Expansion Card in the base unit.




                                                             Page 27                                                 IP Office 5-0-Draft.xls
                                     7. IPO SUPPORTED SETS




IP OFFICE SUPPORTED TERMINALS
IP Office 16XX series Telephones 1
<--- 1603 & 1603 SW IP Hardphone




                                            Page 28          IP Office 5-0-Draft.xls
                           7. IPO SUPPORTED SETS




<--- 1608 IP Hardphone -




                                  Page 29          IP Office 5-0-Draft.xls
                           7. IPO SUPPORTED SETS




<--- 1616 IP Hardphone -




                                  Page 30          IP Office 5-0-Draft.xls
                                       7. IPO SUPPORTED SETS




<--- BM32 Button module -
<--- New Feature Set for Regional EMEA Markets (supported on 1600 series sets only)




                                              Page 31                                 IP Office 5-0-Draft.xls
                                      7. IPO SUPPORTED SETS




24XX, 46xx, 54xx, 56xx and EU24xx Series Telephones    1


<--- 5402, 2402 Telephones




                                             Page 32          IP Office 5-0-Draft.xls
                                     7. IPO SUPPORTED SETS




<--- 5410, 5610 SW, 2410, 4610 SW Telephones




                                            Page 33          IP Office 5-0-Draft.xls
                                   7. IPO SUPPORTED SETS




<--- 5420, 5621, 2420 Telephones




                                          Page 34          IP Office 5-0-Draft.xls
                                        7. IPO SUPPORTED SETS




<--- EU24 and EU24 BL Expansion Modules
T3 Series Phones - Select European countries only:   1


<--- T3 Telephone Enhancements with R4.2




                                               Page 35          IP Office 5-0-Draft.xls
                  7. IPO SUPPORTED SETS




<--- T3 Compact




                         Page 36          IP Office 5-0-Draft.xls
                  7. IPO SUPPORTED SETS




<--- T3 Classic




                         Page 37          IP Office 5-0-Draft.xls
                                       7. IPO SUPPORTED SETS




<--- T3 Comfort
<--- T3 DSS Expansion Modules
<--- T3 IP telephone interworking with other Avaya telephones & endpoints




                                              Page 38                       IP Office 5-0-Draft.xls
                                      7. IPO SUPPORTED SETS




IP Wireless Supported Worldwide Terminals:
<--- 3641 Ruggedized Wireless Telephone
<--- 3645 Ruggedized Wireless Telephone
<--- 3701 IP DECT Telephone




                                             Page 39          IP Office 5-0-Draft.xls
                              7. IPO SUPPORTED SETS




<--- 3711 IP DECT Telephone
<--- 3720 DECT R4 Telephone




                                     Page 40          IP Office 5-0-Draft.xls
                              7. IPO SUPPORTED SETS




<--- 3725 DECT R4 Telephone




                                     Page 41          IP Office 5-0-Draft.xls
                                     7. IPO SUPPORTED SETS




<--- 3720 & 3725 DECT R4 Telephone Feature Overview




                                            Page 42          IP Office 5-0-Draft.xls
                                      7. IPO SUPPORTED SETS




Cordless Terminals:
<--- 3810 Wireless Handset
North America and CALA IP Office and Magix 44xx Series Telephones   1

<--- 4406D Terminal




                                             Page 43                    IP Office 5-0-Draft.xls
                      7. IPO SUPPORTED SETS




<--- 4412D Terminal
<--- 4424D Terminal
<--- 4450 Unit




                             Page 44          IP Office 5-0-Draft.xls
                                                             7. IPO SUPPORTED SETS




Discontinued Telephones Still Supported                      1

Legacy Telephone Support:
The following telephones are not supported by IP Office 5 They may function
but have not been tested with IP Office 5 and any faults reported with IP
Office 5 will not be fixed.
· 20DT Analog DECT used with IP Office Analog DECT and Compact DECT
· 4606, 4612 and 4624 IP phones, 4450 DSS Unit
· TransTalk 9040

<--- 4601 IP Hardphone
<--- 5602 SW, 4602 SW Telephones




                                                                       Page 45       IP Office 5-0-Draft.xls
                                    7. IPO SUPPORTED SETS




<--- 64xx Series Telephones
<--- 4620 SW, 4621 SW, 4625 SW, 5620 SW Telephones




                                           Page 46          IP Office 5-0-Draft.xls
                                      7. IPO SUPPORTED SETS




<--- 3616 Wireless Telephone
<--- 3620 Healthcare Wireless Telephone
<--- 3626 Ruggedized Wireless Telephone
Avaya VPN Phone Software
<--- VPN Phone Software




                                             Page 47          IP Office 5-0-Draft.xls
                                      7. IPO SUPPORTED SETS




Avaya 6200 Analog Telephone (North America)
<--- 62xx Series Analog Telephones
Doorphone Entry Systems for IP Office (NA and EMEA)
<--- Avaya Universal Doorphone System (North America)




                                             Page 48          IP Office 5-0-Draft.xls
                                     7. IPO SUPPORTED SETS




<--- Kalika Communications Doorphone Entry System (EMEA)
<--- Interquartz Doorphone (EMEA)
Headsets
<--- Avaya Headsets
Interquartz Gemini Analog Phones (EMEA and APAC)
<--- Basic telephone 9330-AV




                                            Page 49          IP Office 5-0-Draft.xls
                                 7. IPO SUPPORTED SETS




<--- CLI Feature phone 9335-AV
<--- Hotel Phone 9281-AV




                                        Page 50          IP Office 5-0-Draft.xls
                                                8. Avaya one-X™ Mobile Client



                             Avaya one-X™ Mobile Client for Small Business
IP Office supports the Avaya one-X Mobile 'Single Mode' Client running on selected Symbian Single-Mode or Windows
Mobile 5 or 6 handsets. This provides a graphical interface for call control and allows a one-number service for both
incoming and outgoing calls. For a full list of supported handsets see http://support.avaya.com. IP Office systems
supporting one-X Mobile require a dedicated DID/DDI number for
each feature required (e.g. hold, transfer).


Avaya one-X Mobile for Small Business builds on the functionality
of the IP Office R4.2 by providing a family of mobile clients
designed to further enhance the productivity of mobile workers.
The family of Avaya one-X Mobile clients provides quick access
to office phone functionality via an intuitive graphical user
interface. The clients support devices ranging from high end
smart phones to lower end feature phones to support most
business environments, independent of the mobile devices
deployed.
Mobile Call Control and one-X Mobile support require twinned
calls to be routed through specific trunk types on IP500 only:

           • IP500 PRI-U (single or dual) daughter cards
           • IP500 Dual or Quad BRI daughter cards
           • SIP trunks (RFC 2833)

This feature requires one instance of the Mobility License as
described below for each configured user.




                                                           Page 51                                      IP Office 5-0-Draft.xls
                                   8. Avaya one-X™ Mobile Client



<--- Avaya one-X Mobile Client for Small Business Compatibility List
<--- FNE Supported Functionality




                                             Page 52                   IP Office 5-0-Draft.xls
Avaya Confidential                                      4/27/2011                           Page 53




             SAP Code                     Description               Model   NPL
                        AVAYA™ IP OFFICE PRODUCT LINE LIST
              <----     System Editions




                                                        Page 53               IP Office 5-0-Draft.xls
Avaya Confidential                                    4/27/2011                           Page 54




             SAP Code                   Description               Model   NPL
              <----     User Productivity Profiles




                                                      Page 54               IP Office 5-0-Draft.xls
Avaya Confidential                                   4/27/2011                                  Page 55




             SAP Code                  Description                      Model   NPL
              <----     IP 400 Expansion Modules
              <----     IP Office 500 Control Unit, Modules and Cards




                                                      Page 55                     IP Office 5-0-Draft.xls
Avaya Confidential                    4/27/2011                           Page 56




             SAP Code   Description               Model   NPL




                                      Page 56               IP Office 5-0-Draft.xls
Avaya Confidential                                   4/27/2011                           Page 57




             SAP Code                  Description               Model   NPL
              <----     IP Office 500 RFAs




                                                     Page 57               IP Office 5-0-Draft.xls
Avaya Confidential                                  4/27/2011                                    Page 58




             SAP Code                 Description                    Model       NPL
              <----     IP400 and IP 500 Advanced Networking/SIP Trunking RFAs
              <----     IP Office Applications, Feature Keys & CDs




                                                    Page 58                        IP Office 5-0-Draft.xls
Avaya Confidential                    4/27/2011                           Page 59




             SAP Code   Description               Model   NPL




                                      Page 59               IP Office 5-0-Draft.xls
Avaya Confidential                                   4/27/2011                                     Page 60




             SAP Code                  Description                         Model   NPL
              <----     60 Day Free ApplicationTry-It-Buy-It License RFA
              <----     CTI RFA Licenses




                                                     Page 60                         IP Office 5-0-Draft.xls
Avaya Confidential                                   4/27/2011                           Page 61




             SAP Code                  Description               Model   NPL
              <----     Embedded Voicemail
              <----     Voicemail & VoiceMail Pro License RFA




                                                     Page 61               IP Office 5-0-Draft.xls
Avaya Confidential                                   4/27/2011                           Page 62




             SAP Code                  Description               Model   NPL
              <----     Phone Manager License RFA
              <----     VPN Phone Software License RFA
              <----     3 Rd Party End Points License RFA




                                                     Page 62               IP Office 5-0-Draft.xls
Avaya Confidential                                  4/27/2011                           Page 63




             SAP Code                 Description               Model   NPL
              <----     CCC License RFA




                                                    Page 63               IP Office 5-0-Draft.xls
Avaya Confidential                                   4/27/2011                                   Page 64




             SAP Code                  Description                       Model   NPL
              <----     IPSec Licence RFA
              <----     Rack Mounts, Barrier Box, Cables & Physical Wallboards




                                                     Page 64                       IP Office 5-0-Draft.xls
Avaya Confidential                                  4/27/2011                           Page 65




             SAP Code                 Description               Model   NPL
              <----     Power Supplies and Leads
              <----     54xx IP OFFICE DIGITAL SETS
              <----     24xx ACM DIGITAL SETS
              <----     Recorder Interface Module
              <----     56xx IP OFFICE IP SETS
              <----     EU24 Expansion Modules




                                                      Page 65             IP Office 5-0-Draft.xls
Avaya Confidential                                  4/27/2011                           Page 66




             SAP Code                 Description               Model   NPL
              <----     16xx IP OFFICE IP SETS




                                                    Page 66               IP Office 5-0-Draft.xls
Avaya Confidential                                  4/27/2011                                    Page 67




             SAP Code                 Description                      Model     NPL
              <----     T3 IP OFFICE DIGITAL SETS (EMEA – select regions only)




                                                    Page 67                        IP Office 5-0-Draft.xls
Avaya Confidential                                  4/27/2011                           Page 68




             SAP Code                 Description               Model   NPL
              <----     3810 Avaya Wireless Telephone
              <----     36XX Avaya IP Wireless




                                                    Page 68               IP Office 5-0-Draft.xls
Avaya Confidential                                  4/27/2011                           Page 69




             SAP Code                 Description               Model   NPL
              <----     37xx IP DECT Wireless




                                                    Page 69               IP Office 5-0-Draft.xls
Avaya Confidential                    4/27/2011                           Page 70




             SAP Code   Description               Model   NPL




                                      Page 70               IP Office 5-0-Draft.xls
Avaya Confidential                                  4/27/2011                           Page 71




             SAP Code                 Description               Model   NPL
              <----     37xx IP DECT Wireless R4




                                                    Page 71               IP Office 5-0-Draft.xls
Avaya Confidential                    4/27/2011                           Page 72




             SAP Code   Description               Model   NPL




                                      Page 72               IP Office 5-0-Draft.xls
Avaya Confidential                                 4/27/2011                           Page 73




             SAP Code                Description               Model   NPL
              <----     62xx Avaya ANALOG SETS




                                                   Page 73               IP Office 5-0-Draft.xls
Avaya Confidential                                  4/27/2011                                 Page 74




             SAP Code                 Description                     Model   NPL
              <----     Interquartz Gemini Analog Phones (EMEA and APAC)
              <----     Replacement and Specialty Handsets
              <----     Replacement Long Handset Cords
              <----     Power for IP Hard Phones




                                                    Page 74                     IP Office 5-0-Draft.xls
Avaya Confidential                                   4/27/2011                           Page 75




             SAP Code                  Description               Model   NPL
              <----     Integrated Management for IP Office
              <----     Gigabit Adapter




                                                     Page 75               IP Office 5-0-Draft.xls
                                 10. DISCONTINUED MODELS



SAP Code                 Description                       Model         End of Sale
           AVAYA™ IP OFFICE PRODUCT LINE LIST
 <----     IP 400 Base Modules




                                         Page 76                   IP Office 5-0-Draft.xls
                  10. DISCONTINUED MODELS



SAP Code   Description                      Model         End of Sale




                          Page 77                   IP Office 5-0-Draft.xls
                                 10. DISCONTINUED MODELS



SAP Code                  Description                      Model            End of Sale
 <----     Internal Daughter Cards, Interface Cards and PCMCIA card




                                         Page 78                      IP Office 5-0-Draft.xls
                                10. DISCONTINUED MODELS



SAP Code                 Description                      Model         End of Sale
 <----     IP 400 Expansion Modules




                                        Page 79                   IP Office 5-0-Draft.xls
                                 10. DISCONTINUED MODELS



SAP Code                  Description                      Model         End of Sale
 <----     IPO 500 Control Unit, Modules and Cards




                                         Page 80                   IP Office 5-0-Draft.xls
                                 10. DISCONTINUED MODELS



SAP Code                  Description                      Model         End of Sale
 <----     IPO Small Office Edition Expansion Options
 <----     IP Office Applications, Feature Keys & CDs




                                         Page 81                   IP Office 5-0-Draft.xls
                                 10. DISCONTINUED MODELS



SAP Code                  Description                      Model         End of Sale
 <----     60 Day Free ApplicationTry-It-Buy-It License RFA
 <----     Avaya Unified Communications for Small Business
 <----     SoftConsole Remote Feature Activation (RFA) Licenses
 <----     40 User Vertical Pack Bundle




                                         Page 82                   IP Office 5-0-Draft.xls
                                10. DISCONTINUED MODELS



SAP Code                 Description                      Model         End of Sale
 <----     80 User Vertical Pack Bundle
 <----     Remote Voice Access to Data S/W Pack Bundle




                                        Page 83                   IP Office 5-0-Draft.xls
                                 10. DISCONTINUED MODELS



SAP Code                  Description                        Model         End of Sale
 <----     Contact Center S/W Pack Bundle
 <----     Productivity S/W Pack Bundle
 <----     Avaya Unified Communications for Small Business
 <----     Embedded Voicemail




                                         Page 84                     IP Office 5-0-Draft.xls
                                 10. DISCONTINUED MODELS



SAP Code                  Description                       Model         End of Sale
 <----     Voicemail & VoiceMail Pro License RFA
 <----     Phone Manager License RFA
 <----     VPN Phone Software License RFA
 <----     3 Rd Party End Points License RFA
 <----     CBC & CCC License RFA
 <----     MS-CRM RFA
 <----     WiFi Access Point, MS-CRM & VPN Licence RFA
 <----     Rack Mounts, Barrier Box, Cables & Physical Wallboards
 <----     Power Supplies and Leads
 <----     Mobility License RFA (Previously Mobile Twinning)
 <----     IP OFFICE 54xx DIGITAL SETS




                                         Page 85                    IP Office 5-0-Draft.xls
                                10. DISCONTINUED MODELS



SAP Code                 Description                      Model         End of Sale
 <----     44xx Merlin Magix DIGITAL SETS
 <----     24xx ACM DIGITAL SETS
 <----     64xx ACM DIGITAL SETS
 <----     IP OFFICE 56xx IP SETS




                                        Page 86                   IP Office 5-0-Draft.xls
                                10. DISCONTINUED MODELS



SAP Code                 Description                      Model         End of Sale
 <----     46xx ACM IP SETS
 <----     EU24 Expansion Modules
 <----     16xx IP OFFICE IP SETS
 <----     3810 Avaya Wireless Telephone
 <----     TransTalk 9040




                                        Page 87                   IP Office 5-0-Draft.xls
                                10. DISCONTINUED MODELS



SAP Code                 Description                      Model         End of Sale
 <----     Avaya 36XX IP Wireless




                                        Page 88                   IP Office 5-0-Draft.xls
                  10. DISCONTINUED MODELS



SAP Code   Description                      Model         End of Sale




                          Page 89                   IP Office 5-0-Draft.xls
                                10. DISCONTINUED MODELS



SAP Code                 Description                      Model         End of Sale
 <----     37xx IP DECT Wireless
 <----     Recorder Interface Module
 <----     Replacement and Specialty Handsets




                                        Page 90                   IP Office 5-0-Draft.xls
                                10. DISCONTINUED MODELS



SAP Code                 Description                      Model         End of Sale
 <----     Replacement Long Handset Cords
 <----     Power for IP Hard Phones
 <----     Gigabit Adapter




                                        Page 91                   IP Office 5-0-Draft.xls
                                10. DISCONTINUED MODELS



SAP Code                Description                       Model         End of Sale
 <----     CSU/DSU and Cables




                                        Page 92                   IP Office 5-0-Draft.xls
                                                      11. IPO LICENSE DESCRIPTIONS



                                                   IP Office License Descriptions
Material
                             Description                 Type      Category                                       Action
 Code
RECEPTIONIST
 171987    IPO LIC RECEPTIONIST RFA 1 LIC:DS            System      Toggle     Enables the 1instance of the receptionist

VoiceMail Pro
 171991    IPO LIC PREFRD (VM PRO) RFA LIC:DS           System      Toggle     Enables 4 ports of VoiceMail Pro
 174459    IPO LIC IP400 VM PRO RFA 2 LIC:CU            System    Cumulative   Adds 2 more ports to VoiceMail Pro
 174460    IPO LIC IP400 VM PRO RFA 4 LIC:CU            System    Cumulative   Adds 4 more ports to VoiceMail Pro
 174461    IPO LIC IP400 VM PRO RFA 8 LIC:CU            System    Cumulative   Adds 8 more ports to VoiceMail Pro
 174462    IPO LIC IP400 VM PRO RFA 16 LIC:CU           System    Cumulative   Adds 16 more ports to VoiceMail Pro
 187166    IPO LIC CONTACTSTORE RFA LIC:DS              System      Toggle     Enables the use of ContactStore for recordings management
 177467    IPO LIC IP400 ACM CENTRAL VM LIC:DS          System      Toggle     Enables the use of a centralised Intuity Audix system in place of VoiceMail
                                                                               Pro
 182297    IPO LIC IP400 NTWKD MSGING RFA LIC:DS        System      Toggle     Enables VoiceMail Pro to exchange messages with other Avaya voicemail
                                                                               systems
 182298    IPO LIC IP400 3RD PRTY IVR RFA LIC:DS        System      Toggle     Enables VoiceMail Pro to work with a 3rd party data base for Interactive
                                                                               Voice Response.
 182299    IPO LIC IP400 AVAYA TTS RFA 1 LIC:CU         System    Cumulative   Enables VoiceMail Pro to offer a Text-to-Speech using the Avaya library,
                                                                               each sesion being a service that can be used by many users but only one
                                                                               session per user at a time
 182303    IPO LIC IP400 3RD PRTY TTS RFA LIC:CU        System      Toggle     Enables VoiceMail Pro to offer Text-to-Speech using an external library

 182300    IPO LIC IP400 VB SCRIPTING RFA LIC:DS        System      Toggle     Enables VoiceMail Pro to run customised callflows
 217880    IPO LIC VMPRO UMS 1USER                       User      Each User   Enables IMAP email client and web browser integration with VoiceMail Pro
                                                                               for 1 user
 217881    IPO LIC VMPRO UMS 5 USER                      User      Each User   Enables IMAP email client and web browser integration with VoiceMail Pro
                                                                               for 5 users
 217883    IPO LIC VMPRO UMS 20 USER                     User      Each User   Enables IMAP email client and web browser integration with VoiceMail Pro
                                                                               for 20 users
CCR
 217650    IPO LIC CUSTMR SVC AGT RFA 1 LIC:CU          System    Cumulative   Adds one CCR agent to the system
 217651    IPO LIC CUSTMR SVC AGT RFA 5 LIC:CU          System    Cumulative   Adds 5 more CCR agent to the system
 217653    IPO LIC CUSTMR SVC AGT RFA 20 LIC:CU         System    Cumulative   Adds 20 more CCR agent to the system
 217655    IPO LIC CUSTMR SVC SPV RFA 1 LIC:CU          System    Cumulative   Adds one CCR supervisor to the system
 217656    IPO LIC CUSTMR SVC SPV RFA 10 LIC:CU         System    Cumulative   Adds 10 more CCR supervisor to the system
 217657    IPO LIC CUSTMR SVC SPV RFA 20 LIC:CU         System    Cumulative   Adds 20 more CCR supervisor to the system




                                                                 Page 93                                                            IP Office 5-0-Draft.xls
                                                       11. IPO LICENSE DESCRIPTIONS



                                                    IP Office License Descriptions
Material
                             Description                  Type      Category                                      Action
 Code
CCC
 171994    IPO LIC IP400 CCC SVR RFA LIC:DS              System      Toggle     Enables the Compact Contact Center application with 1 supervisor and 5
                                                                                agents
 171996    IPO LIC IP400 CCC SPV RFA LIC:CU              System    Cumulative   Adds one CCC supervisor to the system
 184730    IPO LIC CCC SPV RFA 5 LIC:CU                  System    Cumulative   Adds 5 more CCC supervisors to the system
 184731    IPO LIC CCC SPV RFA 10 LIC:CU                 System    Cumulative   Adds 10 more CCC supervisors to the system
 184732    IPO LIC CCC SPV RFA 20 LIC:CU                 System    Cumulative   Adds 20 more CCC supervisors to the system
 171999    IPO LIC IP400 CCC DESIGNER RFA LIC:CU         System      Toggle     Allows custom reports to be created from CCC data
 171995    IPO LIC IP400 CCC AGT RFA 5 LIC:CU             User     Cumulative   Enables 5 additional agents to be reported on by a supervisor.
 174469    IPO LIC IP400 CCC AGT RFA 10 LIC:CU            User     Cumulative   Enables 10 additional agents to be reported on by a supervisor.
 174470    IPO LIC IP400 CCC AGT RFA 20 LIC:CU            User     Cumulative   Enables 20 additional agents to be reported on by a supervisor.
 174471    IPO LIC IP400 CCC AGT RFA 50 LIC:CU            User     Cumulative   Enables 50 additional agents to be reported on by a supervisor.
 172786    IPO LIC IP400 CCC PCW RFA 5 LIC:CU             User     Cumulative   Enables 5 PC Wallboards to run on Agent desktops
 174472    IPO LIC IP400 CCC PCW RFA 10 LIC:CU            User     Cumulative   Enables 10 PC Wallboards to run on Agent desktops
 174473    IPO LIC IP400 CCC PCW RFA 20 LIC:CU            User     Cumulative   Enables 20 PC Wallboards to run on Agent desktops
 174474    IPO LIC IP400 CCC PCW RFA 50 LIC:CU            User     Cumulative   Enables 50 PC Wallboards to run on Agent desktops
 176196    IPO LIC IP400 CCC WALLBRD 4 RFA LIC:CU         User     Cumulative   Enables 4 Wallboards to connect to the CCC server
 184726    IPO LIC CCC RPT RFA 5 LIC:CU                   User     Cumulative   Allows 5 additional non-supervisor users to get historical reports on all
                                                                                agents. This license does not provide access to CCV for real-time
                                                                                reporting
 184727    IPO LIC CCC RPT RFA 10 LIC:CU                  User     Cumulative   Allows 10 additional non-supervisor users to get historical reports on all
                                                                                agents. This license does not provide access to CCV for real-time
                                                                                reporting
 184728    IPO LIC CCC RPT RFA 20 LIC:CU                  User     Cumulative   Allows 20 additional non-supervisor users to get historical reports on all
                                                                                agents. This license does not provide access to CCV for real-time
                                                                                reporting
Phone Manager
 177468    IPO LIC IP400 PMGR PRO RFA 1 LIC:CU            User      Each User   Enables 1 user to access Phone Manager Pro
 171992    IPO LIC PMGR SFTPHN RFA 1 LIC:CU               User      Each User   Enables 1 user to use the Phone Manager SoftPhone




                                                                  Page 94                                                             IP Office 5-0-Draft.xls
                                                      11. IPO LICENSE DESCRIPTIONS



                                                   IP Office License Descriptions
Material
                              Description                Type      Category                                      Action
 Code
3rd Party IP Phones
  174956 IPO LIC IP400 IP ENDPOINT RFA 1 LIC:CU          User     Cumulative   Enables 1 non-Avaya IP phone to register with IP Office call control

  174957 IPO LIC IP400 IP ENDPOINT RFA 5 LIC:CU          User     Cumulative   Enables 5 non-Avaya IP phones to register with IP Office call control

  174958 IPO LIC IP400 IP ENDPOINT RFA 10 LIC:CU         User     Cumulative   Enables 10 non-Avaya IP phones to register with IP Office call control

  174959 IPO LIC IP400 IP ENDPOINT RFA 20 LIC:CU         User     Cumulative   Enables 20 non-Avaya IP phones to register with IP Office call control

  174960 IPO LIC IP400 IP ENDPOINT RFA 50 LIC:CU         User     Cumulative   Enables 50 non-Avaya IP phones to register with IP Office call control


System
 202966    IPO LIC ADVANCED NTWKG LIC                   System      Toggle     Enables the use of Distributed Hunt Groups and Remote Hot Desking
                                                                               across the Small Community Network. One license required per IP Office
                                                                               system in the network that uses the distributed features.

 171988    IPO LIC IP400 CTI RFA LIC:DS                 System      Toggle     Enables 3rd party TAPI software to control calls on IP Office.
 177466    IPO LIC IP400 TAPI WAV RFA 4 LIC:CU          System    Cumulative   Enables 4 ports for voice streaming once 171988 is enabled.
 182301    IPO LIC IP400 IPSEC VPN RFA LIC:DS           System      Toggle     Turns on IPSec encryption for wide area interfaces over IP
 182302    IPO LIC IP400 CONF CENTER RFA LIC:DS         System      Toggle     Enables the Conference Center for scheduling calls and managing content
                                                                               delivery over an internet connection
MOBILE WORKER
 195569    IPO LIC MOBILE WORKER RFA 1                   User      Each User   Renaming of Mobile Twinning, each user has 1 license for 3rd party TTS

 195570    IPO LIC MOBILE WORKER RFA 5                   User      Each User   Renaming of Mobile Twinning, each user has 5 license for 3rd party TTS

 195572    IPO LIC MOBILE WORKER RFA 20                  User      Each User   Renaming of Mobile Twinning, each user has 20 license for 3rd party TTS


VPN Phone
 213980    IPO LIC VPN PHONE 1 LIC:CU                    User      Each User   Enables the use of IPSec encryption software on the Avaya 5610 and 5621
                                                                               telephones to encrypt calls over public IP connections.


SIP
 202967    IPO LIC SIP TRNK RFA 1                       System    Cumulative   Enables 1 SIP trunk on the IP Office Ethernet port
 202968    IPO LIC SIP TRNK RFA 5                       System    Cumulative   Enables 5 SIP trunks on the IP Office Ethernet port
 202969    IPO LIC SIP TRNK RFA 10                      System    Cumulative   Enables 10 SIP trunks on the IP Office Ethernet port
 202970    IPO LIC SIP TRNK RFA 20                      System    Cumulative   Enables 20 SIP trunks on the IP Office Ethernet port




                                                                 Page 95                                                              IP Office 5-0-Draft.xls
                                                     11. IPO LICENSE DESCRIPTIONS



                                                  IP Office License Descriptions
Material
                              Description               Type      Category                                       Action
 Code
IP500
 202959    IPO LIC IP500 IPO STD UPG TO PRO            System      Toggle     Upgrades the IP500 system from Standard Edition feature operation to
                                                                              Professional Edition feature operation
 202960    IPO LIC IP500 VCE NTWK START4 LIC:DS        System      Toggle     Enables the IP500 to connect to other systems using H.323 or SCN (using
                                                                              up to 4 concurrent connections for outbound calls) or Q.sig (unlimited
                                                                              outbound calls),
 205650    IPO LIC IP500 VCE NTWKG ADD 4 LIC:CU        System    Cumulative   Enables 4 additional concurrent connections over H.323 trunks and SCN
                                                                              from the IP500
 202961    IPO LIC IP500 VCM LIC 4 CH                  System    Cumulative   Adds 4 more VCM channels to the VCM32 or VCM64 cards
 202962    IPO LIC IP500 VCM LIC 8 CH                  System    Cumulative   Adds 8 more VCM channels to the VCM32 or VCM64 cards
 202963    IPO LIC IP500 VCM LIC 16 CH                 System    Cumulative   Adds 16 more VCM channels to the VCM32 or VCM64 cards
 202964    IPO LIC IP500 VCM LIC 28 CH                 System    Cumulative   Adds 28 more VCM channels to the VCM32 or VCM64 cards
 202965    IPO LIC IP500 VCM LIC 60 CH                 System    Cumulative   Adds 60 more VCM channels to the VCM64 cards
 215180    IPO LIC IP500 T1 ADD 2CH                    System    Cumulative   Enables 2 more channels on the IP500 T1 interface
 215181    IPO LIC IP500 T1 ADD 8CH                    System    Cumulative   Enables 8 more channels on the IP500 T1 interface
 215182    IPO LIC IP500 T1 ADD 32CH                   System    Cumulative   Enables 32 more channels on the IP500 dual T1 interface
 215183    IPO LIC IP500 E1 ADD 2CH                    System    Cumulative   Enables 2 more channels on the IP500 E1 PRI interface
 215184    IPO LIC IP500 E1 ADD 8CH                    System    Cumulative   Enables 8 more channels on the IP500 E1 PRI interface
 215185    IPO LIC IP500 E1 ADD 22CH                   System    Cumulative   Enables 22 more channels on the IP500 E1 PRI interface
 215186    IPO LIC IP500 E1R2 ADD 2CH                  System    Cumulative   Enables 2 more channels on the IP500 E1R2 interface
 215187    IPO LIC IP500 E1R2 ADD 8CH                  System    Cumulative   Enables 8 more channels on the IP500 E1R2 interface
 215188    IPO LIC IP500 E1R2 ADD 22CH                 System    Cumulative   Enables 22 more channels on the IP500 E1R2 interface

Trial – enables the feature for 60 days, starting from when the license is activated on ADI.
 227053    IPO LIC CUSTMR SVC AGT RFA 5 TRIAL          System    Cumulative   Adds 5 more CCR agent to the system
 189776    IPO TRIAL NTWKD MSGING RFA LIC:DS           System      Toggle     Enables VoiceMail Pro to exchange messages with other Avaya voicemail
                                                                              systems
 189778    IPO TRIAL AVAYA TTS RFA 1 LIC:CU            System    Cumulative   Enables VoiceMail Pro to offer Text-to-Speech using an Avaya library

 189780    IPO TRIAL CONF CENTER RFA LIC:DS            System      Toggle     Enables the Conference Center for scheduling calls and managing content
                                                                              delivery over an internet connection
 189781    IPO TRIAL 3RD PRTY TTS RFA LIC:CU           System      Toggle     Enables VoiceMail Pro to offer Text-to-Speech using an external library

 189782    IPO LIC PREFRD (VM PRO) RFA TRIAL           System      Toggle     Enables 4 ports of VoiceMail Pro
 189783    IPO LIC RECEPTIONIST RFA 1 TRIAL            System      Toggle     Enables the 1instance of the receptionist
 189786    IPO TRIAL ACM CENTRAL VM LIC:DS             System      Toggle     Enables the use of a centralised Voicemail system in place of VoiceMail
                                                                              Pro
 189806    IPO TRIAL IPSec VPN RFA LIC:DS              System      Toggle     Turns on IPSec encryption for wide area interfaces over IP
 195574    IPO LIC MOBILE WORKER RFA 5 TRIAL            User      Each User   Renaming of Mobile Twinning, each user has 5 license for 3rd party TTS




                                                                Page 96                                                            IP Office 5-0-Draft.xls
                                                      11. IPO LICENSE DESCRIPTIONS



                                                   IP Office License Descriptions
 Material
                              Description                Type      Category                                     Action
  Code
 205820     IPO LIC SIP TRUNKING TRIAL RFA 1            System    Cumulative   Enables 1 SIP trunk on the IP Office Ethernet port
 205821     IPO LIC ADVANCED NTWKG TRIAL                System      Toggle     Enables the use of Distributed Hunt Groups and Remote Hot Desking
                                                                               across the Small Community Network. One license required per IP Office
                                                                               system in the network.
 205822     IPO LIC IP500 STD UPG TO PRO TRIAL          System      Toggle     Upgrades the IP500 system from Standard Edition feature operation to
                                                                               Professional Edition feature operation
 205823     IPO LIC IP500 VCE NTWK START 4 TRIAL        System      Toggle     Enables the IP500 to connect to other systems using H.323 or SCN (up to
                                                                               4 concurrent connections) or Q.sig (unlimited connections),

 217890     IPO TRIAL UMS 10 USER                        User      Each User   Enables IMAP email client and web browser integration with VoiceMail Pro
                                                                               for 10 users

Notes:      Type:
             System license - shared resource by many users on the system
             User License - exclusive to selected users
            Category:
             Toggle license - license is either ON or OFF
             Cumulative license - can be added together to give a total resource
             Each user - a license that is allocated to specific users




                                                                 Page 97                                                            IP Office 5-0-Draft.xls
                                                  12. APPLICATION PC REQUIREMENTS



                     Min PC
 Applications                     Intel Pentium      Intel Celeron                AMD                               Notes
                    Resourses
Server Applications dependencies:
VoiceMail Lite   256MB RAM      Any - 1.4GHz clock Any - 1.7GHz clock Any - 1.4GHz clock        Attempting to run the applications on lower
MD 8/3/2009                     speed              speed              speed                     specification PC‟s may cause degradation of
                                                                                                operation and will not be supported.
VoiceMail Pro    256MB RAM      Any - 1.4GHz clock Any - 1.7GHz clock Any - 1.4GHz clock        To avoid replacing the server when adding new
Standalone                      speed              speed              speed                     applications we recommend that a Pentium 4
                                                                                                2.8GHz (or equivalent) is used when possible.

VoiceMail Pro    512MB RAM      Pentium 4          Not tested             Athlon XP 3000+
+                               2.8GHz clock speed                        All Athlon 64 chips
IMS                                                                       are supported
Campaign
Manager
VoiceMail Pro    512MB RAM      Pentium 4          Not tested             Athlon XP 3000+       If the database being queried is located on the
+                Min 20GB       2.8GHz clock speed                        All Athlon 64 chips   VM Pro server the query speed of the database
IVR              drive                                                    are supported         will be affected by the amount of memory
TTS                                                                                             available. Please take into account the memory
                                                                                                requirements of the database being queried.

VoiceMail Pro    512MB RAM      Pentium 4          Not tested             Athlon XP 3000+       If run on the same PC as the VoiceMail Pro,
+                20GB drive.    2.8GHz clock speed                        All Athlon 64 chips   apart from meeting the requirements of
ContactStore                                                              are supported         VoiceMail Pro:
                                                                                                · ContactStore must use a separate disk
                                                                                                partition from VoiceMail Pro.
ContactStore     512MB RAM      Pentium 4          Not tested             Athlon XP 3000+
Standalone       10GB drive.    2.8GHz clock speed                        All Athlon 64 chips
                                                                          are supported
VoiceMail Pro    512MB RAM      Pentium 4          Not tested             Athlon XP 3000+       VM Pro and CCC can be run on the same
+                Min10GB        2.8GHz                                    All Athlon 64 chips   server up to a maximum of 25 agents, 8
Compact          drive          clock                                     are supported         ports of VM Pro.
Contact                         speed
Center V5
Customer Call    2GB RAM        D945 Dual Core     Not tested             AMD Athlon 64         Also requires MS-SQL 2005.
Reporter                                                                  4000+

Compact          512MB RAM      Any -              Any -                  Any -
Contact          20 GB drive.   1.4GHz             1.7GHz                 1.4GHz
Center                          clock              clock                  clock speed
Standalone                      speed              speed




                                                                Page 98                                                       IP Office 5-0-Draft.xls
                                                           12. APPLICATION PC REQUIREMENTS



                   Min PC
 Applications                 Intel Pentium                   Intel Celeron                AMD                                 Notes
                 Resourses
Server Applications dependencies: 4
Conferencing 512MB RAM     Pentium                          Not tested             Athlon XP 3000+       Windows XP Professional, 2000 Professional can
Center       Min 80GB      2.8GHz                                                  All Athlon 64 chips   be used but would typically support a maximum
             free disk     clock                                                   are supported         of 10 web clients. To support more than 10
             space         speed                                                                         clients a server with IIS will be required. Any
                                                                                                         Dual Core CPU of 2.4Ghz and higher is
                                                                                                         supported.
one-X Portal    2GB RAM               D945 Dual Core        Not tested             AMD Athlon 64         one-X Portal is only supported as an installation
for IP Office   10GB free disk                                                     4000+                 on a bespoke (standalone) server, it cannot be
                space                                                                                    installed with other server applications

Delta Server    256MB RAM             Any -                 Any -                  Any -                 The Delta Server and CBC can be installed on
(SMDR)          Min 10GB              1.4GHz                1.7GHz                 1.4GHz                either the same PC or on separate PC's. In both
                free disk             clock                 clock                  clock speed           cases these are the minimum PC specifications.
                space.                speed                 speed
                IE5.5 or
                higher
Feature Key     256MB RAM             Pentium III           Celeron 3 800Mhz       Athlon B 650MHz       Feature key server is not required for IP Office
Server PC       1MB free disk         800MHz clock          clock speed            clock speed           systems with a serial port dongle attached
                space.                speed                                                              directly to the IP Office control unit or for IP500
                                                                                                         systems.

           Key: VM Lite – VoiceMail   VM Pro – VoiceMail    IMS – Integrated       CM – Campaign         CCC – Compact Contact Center
                Lite                  Pro                   Messaging Pro          Manager
                TTS – Text To         IVR – Third Party     CS – ContactStore      CBC – Compact         UMS – Unified Messaging Service
                Speech                Database Access                              Business Center




                                                                         Page 99                                                           IP Office 5-0-Draft.xls
                                                     12. APPLICATION PC REQUIREMENTS



                     Min PC
 Applications                        Intel Pentium      Intel Celeron                AMD                             Notes
                    Resourses
Client Applications dependencies:
ServerApplications dependencies:
Conferencing  Internet Explorer    ANY                ANY                    ANY                Any desktop machine can be used as long
Web Client    6.0 or above                                                                      as it is capable of running IE6
Phone Manager 64MB RAM             266Mhz             ANY                    ANY                A sound card is needed if audio features are
Lite/Pro      and 50Mb                                                                          required.
              of free disk
              space
Phone Manager 64MB RAM             Pentium III        Celeron3 800Mhz.       Athlon B 650MHz.   Phone Manager Pro PC Softphone also requires
PC SoftPhone  1GB free disk        800MHz.                                                      the user PC to have a speaker and microphone
              space.                                                                            installed and the user associated with an IP
                                                                                                extension on the IP Office.
Receptionist    64MB RAM           Pentium II         Celeron 2              Athlon B           A maximum of four Receptionist applications
(formerly       with 1GB of        400MHz             533Mhz                 650MHz             can be run per system (a license controls the
SoftConsole)    free disk          clock              clock                  clock speed        number of simultaneous Receptionist users). A
                space              speed              speed                                     sound card is needed if audio features are
                                                                                                required.
ContactStore   Internet            ANY                ANY                    ANY                Any desktop machine can be used as long
Web client     Explorer 5                                                                       as it is capable of running IE5
               or above
1st Party TAPI 64MB RAM and        Pentium III        Celeron3 533Mhz.       Athlon B 650MHz.   In this unlicensed mode the TAPI software
               50Mb of free disk   800MHz.                                                      supports control of an individual user's
               space                                                                            associated extension, allowing a TAPI compliant
                                                                                                application to answer (requires a phone that
                                                                                                supports handsfree answer) and make calls.

3rd Party TAPI 64MB RAM and        Pentium III        Celeron3 533Mhz.       Athlon B 650MHz.   In this licensed mode, TAPI software can be
               50Mb of free disk   800MHz.                                                      used to control call function on multiple user
               space                                                                            extension. This mode is used with CTI
                                                                                                Developer applications.
IP Office       64MB RAM           266Mhz             ANY                    ANY
Manager         and 50Mb
                of free disk
                space
Call Status     64MB RAM           Pentium III        Celeron 3 800Mhz       Athlon B 650MHz.   Call Status has been replaced by the System
                50MB disk space    800MHz.                                                      Status Application and is included in the IP
                                                                                                Office Admin suite to assist with maintenance of
                                                                                                pre-4.0 IP Office systems.




                                                                  Page 100                                                     IP Office 5-0-Draft.xls
                                               12. APPLICATION PC REQUIREMENTS



                  Min PC
 Applications                  Intel Pentium      Intel Celeron                  AMD                            Notes
                Resourses
Server
System Applications dependencies: III
             128MB RAM       Pentium            Celeron 3 800Mhz         Athlon B 650MHz.   For IP Office 4.0 and higher, the System
Monitor      10GB disk space 800MHz.                                                        Status Application has been added to provide
                                                                                            more easily interpreted information than is
                                                                                            provided by Monitor.
IP Office SSA  256MB RAM      1Ghz                                                          Requires Java Virtual Machine 1.4.2 or later.
               and 50Mb                                                                     Each SSA session takes about 35M of RAM.
               of free disk
               space
Contact Center 128MB RAM      Pentium III       Celeron 3                Athlon B           For OS of Windows XP, minimum RAM increases
View (CCV)     and 10GB       800MHz            800Mhz                   650MHz             to 256MB
               of free disk   clock             clock                    clock speed
               space          speed             speed
CCC Reporter   Internet       ANY               ANY                      ANY                Any desktop machine can be used as long as it
               Explorer 6                                                                   is capable of running IE6.
               or above
Wallboard      128MB RAM      Any -             Any -                    Any -              The Wallboard Server MUST reside on the same
Server         and 10GB       1.4GHz            1.7GHz                   1.4GHz             PC as the Delta Server
               of free disk   clock             clock                    clock speed
               space          speed             speed
Wallboard      128MB RAM      Pentium III       Celeron 3                Athlon B           For OS of Windows XP, minimum RAM
Client         and 10GB       800MHz            800Mhz                   650MHz             increases to 256MB
               of free disk   clock speed       clock speed              clock speed
               space
PC Wallboard   128MB RAM      Pentium III       Celeron 3                Athlon B           For OS of Windows XP, minimum RAM
               and 10GB       800MHz            800Mhz                   650MHz             increases to 256MB
               of free disk   clock speed       clock speed              clock speed
               space




                                                              Page 101                                                   IP Office 5-0-Draft.xls
                                                    12. APPLICATION PC REQUIREMENTS



                    Min PC
 Applications                       Intel Pentium      Intel Celeron            AMD                       Notes
                  Resourses
Server Applications dependencies:
one-X Portal  one-X Portal for IP ANY                ANY                  ANY         • The browser must be JavaScript enabled.
for IP Office Office is tested
User          using the current                                                       • For sounds, Windows Media Player or Quick
Requirements versions of the                                                          Time must be installed with the browser. When
              Internet Explorer,                                                      using a browser other than Internet Explorer,
              Mozilla Firefox and                                                     Windows Media Player can be supported by the
              Safari browsers                                                         addition of the Firefox Windows Media Play
                                                                                      plugin. This plugin is available from
                                                                                      http://port25.technet.com/pages/windows-
                                                                                      media-player-firefox-plugin-download.aspx.
                                                                                      Currently this plugin is useable with Google
                                                                                      Chrome, Mozilla Firefox and Windows Safari.

                                                                                      • The Remember me on this computer option
                                                                                      requires the browser to allow cookies.

                                                                                      • Language
                                                                                      one-X Portal currently supports English and
                                                                                      German. The language it uses will be the best
                                                                                      match to the browser language preferences.




                                                               Page 102                                             IP Office 5-0-Draft.xls
                                                                  13. WINDOWS OS SUPPORT



                                        Windows Operating System support for Release 5
                           IP Office Applications and Windows Operating System support for Release 5
The following table gives a summary of the Server & Client Operating Systems (OS) on which various IP Office applications are tested and supported for IP
Office R5.




                                                                                                                                                       Portal for
                                                                                                                               Conference
                                                                                              party/WAV
                                                                                   3




                                                                                               TAPI (3RD




                                                                                                                                            Customer

                                                                                                                                            Reporter
                                                Manager




                                                                     VM Lite




                                                                                                            4




                                                                                                                                                        one-X
                                                                                                                     CCC v5
                                                                                    VM Pro




                                                                                                                                 Center
                                                                                                                     Server




                                                                                                                                 Server
                                                                                                             SMDR




                                                                                                                                                          IP
                                                            SSA
                                                  IPO




                                                                                                                                              Call
             Microsoft Server OS1,2




                                                                                                   )
         2003 Server (SP2)                        Yes       Yes       Yes           Yes          Yes        Yes        Yes        Yes         Yes           Yes
         XP Professional (SP3)                    Yes       Yes       Yes           Yes          Yes        Yes        No         No          No            No
         XP Professional (SP3) 64bit5             No        No        No            No           No         No         No         No          No            No
         2008 Server                              Yes       Yes       No            Yes          No         Yes        No         No          Yes           Yes
         2008 Server 64bit                        Yes       Yes       No            Yes          No         Yes        No         No          Yes           Yes




                                                                                                 3
                                                Manager




                                                                                                                     Manager
                                                                                    VM Lite




                                                                                                           Console




                                                                                                                               PARTY)
                                                                                                 VM Pro
                                                                    Clients




                                                                                                                                            Center
                                                                                                                      Phone




                                                                                                                                            Client
                                                                                                                                             Conf.
                                                                                                            Soft-




                                                                                                                                TAPI
                                                                                                                                  ST
                                                            SSA


                                                                     CCC
             Microsoft Client OS's
                                        1         IPO




                                                                                                                                (1
         XP Professional (SP3)                   Yes        Yes      Yes            Yes          Yes        Yes       Yes         Yes         Yes
                                        5        No         No       No             No           No         No        No          No          No
         XP Professional (SP3) 64bit
                                                 Yes        Yes      Yes            Yes          Yes        Yes       Yes         Yes         Yes
         Vista Business/Enterprise (SP1)
         Vista Ultimate (SP1)                    Yes        Yes      Yes            Yes          Yes        Yes       Yes         Yes         Yes
         Vista Business/Enterprise 64bit
         5                                        No        No        No            No           No          No        No         No          No
                               5
         Vista Ultimate 64bit                No      No     No       No                          No          No        No         No          No
         -- Vista support excludes Home Basic and Home Premium editions.




                                                                               Page 103                                                       IP Office 5-0-Draft.xls
                                                                        13. WINDOWS OS SUPPORT




                                                                                                            Conference
                                                                                      Reporter &
                                                            voicemail




                                                                                       Database




                                                                                                             Database
                                                            UMS web




                                                                                                                         Store Db
                                                                          Manager




                                                                                                                         Contact
                                                                                        CCC v5




                                                                                                   Center




                                                                                                              Center
                                                                           Phone




                                                                                                   Client
                                                                                                    Conf.
                                                    6
                                                   IMS
                Non OS Applications


             Microsoft Exchange 2003               Yes       n/a           n/a           n/a        n/a        n/a        n/a
             Microsoft Exchange 2007               No        n/a           n/a           n/a        n/a        n/a        n/a
             Microsoft Outlook 2003                Yes       n/a           Yes           n/a        n/a        n/a        n/a
             Microsoft Outlook2007                 Yes       n/a           Yes           n/a        n/a        n/a        n/a
             Internet Explorer 6                   n/a       Yes           n/a           Yes        Yes        n/a        n/a
             Internet Explorer 7                   n/a       Yes           n/a           Yes        Yes        n/a        n/a
             Microsoft MSDE 2000                   n/a       n/a           n/a           Yes        n/a        Yes        Yes
             Microsoft SQL2005                     n/a       n/a           n/a           Yes        n/a        No         No
             Microsoft SQL2008                     n/a       n/a           n/a           No         n/a        No         No


Notes:
         1    Windows ME, Windows 95, Windows 98, Windows NT4 and Windows 2000 operating systems are no longer supported by Avaya. They may
              function but have not been tested with IP Office Release 5 and any faults reported will not be fixed.
         2    Windows Small Business Server 2003 is supported for the same applications as Windows 2003 Server.
         3    Exceptions for VoiceMail Pro support:
              Integrated Messaging Pro (IMS) does not work on Windows Server 2008 or Windows Vista.
              Web Campaigns does not work on Windows Vista.
              Voicemail web access does not work on Windows XP or Windows Vista.
              Please refer to the Voicemail Installation and Administration manual.
         4    Although a server application, IP Office SMDR (Delta Server) can also run on a Windows 2003, Windows XP and Windows Vista client
              Operating Systems (32-bit only) but should not be run on the same PC as a CCC Delta Server.
         5    64 Bit versions of Microsoft client operating systems are not currently supported by IP Office applications.
         6    Integrated Messaging Pro (IMS) does not support IMS operation with Outlook 2003/2007 operating in cache mode.
         7    Microsoft Exchange 2000 is no longer supported.




                                                                                    Page 104                                                 IP Office 5-0-Draft.xls
                                                           13. WINDOWS OS SUPPORT



                                         Summary of the Operating Systems
The following table gives a summary of the operating systems on which the IP Office applications (that are part of the
IP Office 4.2 release) have been tested and therefore are supported. While the applications may function on other
operating systems, they have not been tested by Avaya and so any faults reported will not be fixed.
Refer to the sections on the individual application for full details of operating system requirements and minimum PC
requirements.
                                                         (9)
                                                Server                                               Client
                                                                                                                             Windows 7
        IP Office Application                                                                         Vista               Professional and
                                              (9)                        2000       XP
                                      2000          2003       2008                                                       Ultimate editions
                                                                         Pro (9)    Pro
                                                                                            Business                     Windows Windows
                                                                                                          Ultimate
                                                                                            Enterprise                    7 32Bit   7 64Bit
Call Status 1
                                          Х          √          Х           Х       √            √            √             Х         Х
Compact Business Center
(Manufacture Discontinued                 Х          √          Х           Х       √            √            √            NA        NA
12/2008)
Compact Contact Center: Server
                                 2
                                          √          √          Х           Х        Х           Х             Х            Х         Х
 :   Wallboard Server *                   Х          Х          Х          √        √            Х             Х            Х         Х
 :   Wallboard Client *                   Х          Х          Х          √        √            Х             Х            Х         Х
 :   PC Wallboard *                       Х          Х          Х          √        √            Х             Х            Х         Х
 :   Call Center View *                   Х          Х          Х          √        √            Х             Х            Х         Х
 :   CCC Reporter *                       √          √          Х          √        √            Х             Х            Х         Х
Conference Center Server
                          3
                                          √          √          Х          Х        Х            Х             Х            Х         Х
Conference Center Client 3                Х          Х          Х          √        √            Х             Х            √         Х
ContactStore
             4
                                          √          √          Х          √        √            Х             Х            Х         Х
Customer Call Reporter Server             Х          √          √           Х        Х           Х             Х            Х         Х
*******
Customer Call Reporter Client             Х          √          √           Х       √            √            √
*******
Delta Server                              Х          √          √          Х        √            Х            Х             Х         Х
Feature Key Server                        Х          √          Х          Х        Х            Х            Х             Х         Х
Manager                                   Х          √          √          Х        √            √            √             √         √
Monitor                                   Х          √          √          Х        √            √            √             √         √
MS-CRM: Server                            √          √          Х          Х        √            Х            Х             Х         Х
MS-CRM: Client                            Х          Х          Х          √        √            Х            Х             Х         Х
Phone Manager Lite                        Х          Х          Х          Х        √            √            √             √         √
Phone Manager Pro                         Х          Х          Х          Х        √            √            √             √         √
Phone Manager Pro PC Softphone            Х          Х          Х          Х        √            √            √             √         √




                                                                      Page 105                                                       IP Office 5-0-Draft.xls
                                                                      13. WINDOWS OS SUPPORT




             Receptionist (formerly SoftConsole)       Х          Х        Х          Х            √            √             √         √     √
             System Status Application                 Х          √        √          Х            √            √             √         √     √
             TAPI: (1st Party)                         Х          Х        Х          Х            √            √             √         √     √
              : (3rd Party/WAV)                        Х          √        Х          Х            √            √             √         √     √
             VoiceMail Lite 10                         Х          √        √          Х            √            √             √         NA   NA
             VoiceMail Pro: Basic                      Х          √        √          Х            √            √             √         √     √
              : plus UMS Web Voicemail and or          Х                              Х            Х            Х             Х
                                                                  √        √                                                            Х     Х
             Campaigns 5
              : plus IMS 6                             Х          √        Х          Х            Х           Х             Х          Х     Х
                                                       Х                              Х            Х            11            11
              : plus IVR and / or TTS                             √        √                                  √             √           Х     Х
              : plus CCC                               Х          √        √          Х            Х           Х             Х          Х     Х
             One-X Portal for IP Office******          Х          √        √          Х            Х           Х             Х          Х     Х
Notes:
         *    CCC Wallboard server supports Vista SP2 & Windows 2003 SP2. Wallboard Client, PC Wallboard, CCC Reporter and
              CCV all support Vista SP2.
 ******       one-X Portal for IP Office is only supported as an installation on a bespoke (standalone) server, it cannot be
              installed with other server applications
*******       CCR 1.1.1.2 Supports Windows Server 2003 (32 bit only) SP2, R2 & Small Business Server.
      1       This is a simple application that shows current calls in progress on the IP Office system. It is intended for use by IP
              Office installers and maintainers. It has been replaced by the System Status Application and is included in the IP
              Office Admin suite to assist with maintenance of pre-4.0 IP Office systems.

         2    If VM Pro and CCC are run on the same server, CCC is limited to up to a maximum of 25 agents, 8 ports of VM Pro
              and on Windows server operating systems only.
         3    Conferencing Center full server Installation is not supported on Microsoft Vista. However, the Web Client Host
              application is supported. Client PC: For conference booking and web conference access any Windows PC running
              Internet Explorer 6.0 or higher.
         4    ContactStore performs replay of recordings by means of a browser-based application that is accessible with Internet
              Explorer (IE) V6.0 and higher.
         5    VoiceMail Pro installed on Microsoft Server 2008 should have the following Microsoft options enabled for Internet
              Information Services (IIS) and Common Gateway Interface (CGI).




                                                                                Page 106                                                     IP Office 5-0-Draft.xls
                                                             13. WINDOWS OS SUPPORT




6     Windows Server 2008 (32 bit and 64 bit) will support VoiceMail Pro Release 5 however “IMS” is not an install option
      in Release 5 VoiceMail Pro. Existing IMS installed components will be retained when upgrading from a previous
      version of VoiceMail Pro to Release 5.
7     Microsoft Windows 95, 98, ME, and NT4 operating systems have not been supported for IP Office applications for
      several releases. While the applications may function of these operating systems, they have not been tested with IP
      Office 4.2 and any faults reported will not be fixed.
8     Vista support requires Microsoft Vista Business and Ultimate editions running Service Pack 1. It is not available on
      Microsoft Vista Home Basic and Home Premium editions.
9     The use of Windows 2000 operating systems is no longer tested or supported with IP Office 5.0 applications.
10    This application is not supported by IP Office 5.0 and higher.
11    Generic TTS only. The current ScanSoft TTS provided with VoiceMail Pro is not supported on Vista.

                                                                                                              Contact
                                          CCC V5 Reporter      Conf. Center          Conference
           Non OS Applications                                                                                Store
                                          & Database           Client                Center Database
                                                                                                              Database
     Internet Explorer 6                          Yes                  Yes
     Internet Explorer 7                                               Yes
     Microsoft MSDE 2000                          Yes                                          Yes                 Yes

     IP Office Applications Operating System/Service Pack Support Policy
     When a new PC Operating System or Service Pack is released by Microsoft, Avaya will aim to support the new OS or
     Service Pack within 6 months of release. This time is required to re-certify the applications through the Software
     Verification and Field Trial programs. Support will then be announced in a Technical Tip or Bulletin.




                                                                       Page 107                                              IP Office 5-0-Draft.xls
                                             14. EXPANSION MODULE SUPPORT




                                IP Office Expansion Module Compatibility
Expansion Module          Supported on                         Locales              Minimum Software Level
IP500: The following IP500 external expansion modules are supported by IP Office 5.0. They are intended for
use with an IP500 control unit but can also be used with IP400 control units. Unlike IP400 external expansion
modules, these units use the IP500 rack mounting kit.
IP500 Analog Trunk 16    All IP Office control units except Small Office Specific variants are    IP Office core software level 1.0
                         Edition.                                        provided for different   minimum. Bin file = naatm16.bin.
                                                                         IP Office locales, see   IP500 requires 4.0 to 4.2 with an
                                                                         below.                   IP500 Upgrade Standard to
                                                                                                  Professional license. R5 does not
                                                                                                  need the with an IP500 Upgrade
                                                                                                  Standard to Professional license.

IP500 BRI SO8            All IP Office control units except Small Office Supported in all IP      IP Office core software level 1.0
                         Edition.                                        Office locales.          minimum. Bin file = nas0-16.bin.
                                                                                                  IP500 requires 4.0 to 4.2 with an
                                                                                                  IP500 Upgrade Standard to
                                                                                                  Professional license. R5 does not
                                                                                                  need the with an IP500 Upgrade
                                                                                                  Standard to Professional license.

IP500 DS 16/30           All IP Office control units except Small Office Supported in all IP      IP Office core software level
                         Edition.                                        Office locales.          2.1(31) minimum. Bin file =
                                                                                                  nadcpV2.bin. IP500 requires 4.0 to
                                                                                                  4.2 with an IP500 Upgrade
                                                                                                  Standard to Professional license.
                                                                                                  R5 does not need the with an
                                                                                                  IP500 Upgrade Standard to
                                                                                                  Professional license.

IP500 Phone 16/30        All IP Office control units except Small Office Supported in all IP      IP Office core software level
                         Edition.                                        Office locales.          2.1(36) minimum. Bin file =
                                                                                                  dvpots.bin. IP500 requires 4.0 to
                                                                                                  4.2 with an IP500 Upgrade
                                                                                                  Standard to Professional license.
                                                                                                  R5 does not need the with an
                                                                                                  IP500 Upgrade Standard to
                                                                                                  Professional license.




                                                          Page 108                                                 IP Office 5-0-Draft.xls
                                                 14. EXPANSION MODULE SUPPORT




IP400: The following IP400 external expansion modules are supported by IP Office 5.0. Except for the WAN3
IP400 Analog Trunk 16        All IP Office control units except Small Office Specific variants are    IP Office core software level 1.0
                             Edition.                                        provided for different   minimum. Bin file = naatm16.bin.
                                                                             IP Office locales.       IP500 requires 4.0 to 4.2 with an
                                                                                                      IP500 Upgrade Standard to
                                                                                                      Professional license. R5 does not
                                                                                                      need the with an IP500 Upgrade
                                                                                                      Standard to Professional license.
IP400 DS 16V2 & 30V2         All IP Office control units except Small Office Supported in all IP      IP Office core software level
                             Edition.                                        Office locales.          2.1(31) minimum. Bin file =
                                                                                                      nadcpV2.bin.
                                                                                                      IP500 requires 4.0 to 4.2 with an
                                                                                                      IP500 Upgrade Standard to
                                                                                                      Professional license. R5 does not
                                                                                                      need the with an IP500 Upgrade
                                                                                                      Standard to Professional license.
IP400 DS 16V1 & 30V1         All IP Office control units except Small Office Supported in all IP      IP Office core software level 1.0
                             Edition.                                        Office locales.          minimum. Bin file = nadcp-16.bin.
                                                                                                      IP500 requires 4.0 to 4.2 with an
                                                                                                      IP500 Upgrade Standard to
                                                                                                      Professional license. R5 does not
                                                                                                      need the with an IP500 Upgrade
                                                                                                      Standard to Professional license.

IP400 Phone 16V2 & 30V2 All IP Office control units except Small Office Supported in all IP           IP Office core software level
                        Edition.                                        Office locales.               2.1(36) minimum. Bin file =
                                                                                                      dvpots.bin.
                                                                                                      IP500 requires 4.0 to 4.2 with an
                                                                                                      IP500 Upgrade Standard to
                                                                                                      Professional license. R5 does not
                                                                                                      need the with an IP500 Upgrade
                                                                                                      Standard to Professional license.
IP400 Phone 16V1 & 30V1 All IP Office control units except Small Office Supported in all IP           IP Office core software level 1.0
                        Edition.                                        Office locales.               minimum. Bin file = napots16.bin
                                                                                                      (earlier units, not supported on
                                                                                                      IP500) or avpots16.bin (later
                                                                                                      units).
IP400 BRI SO8                All IP Office control units except Small Office Supported in all IP      IP Office core software level 1.0
                             Edition.                                        Office locales.          minimum. Bin file = nas0-16.bin.
                                                                                                      IP500 requires 4.0 to 4.2 with an
                                                                                                      IP500 Upgrade Standard to
                                                                                                      Professional license. R5 does not
                                                                                                      need the with an IP500 Upgrade
                                                                                                      Standard to Professional license.
IP400 WAN3 10/100            All IP400 control units except Small Office    Supported in all IP       IP Office core software level 1.4
                             Edition and IP500.                             Office locales.           minimum. Bin file = ipwan3.bin.

ATM16                        Variant                                        Country                   SAP Code
IP400 Analog Trunk 16        America                                        America                   700211360
                             Europe                                         Europe                    700241680
                             New Zealand                                    New Zealand               700241698
IPO 500 Analog Trunk 16      America                                        America                   700449473




                                                              Page 109                                                 IP Office 5-0-Draft.xls
                                                15. VOICEMAIL FEAT. COMPARISON



        Feature                           VoiceMail Pro                            Embedded Voicemail
                                            Platform Support
      IP Office 500                           Yes*                        Yes (does not use VCM resources)
          IP412                                Yes                                       No
        IP406 V2                               Yes                        Yes (does not use VCM resources)
                            *IP Office 500 R4.0 to R4.2 running in IP Office Professional Edition mode only.
                                                 Capacities
                             Limited to the max size of the configuration IP Office 500 and IP406 V2 limited by the
   Number of Mailboxes
                               file and should not exceed a total of 500    size of the Memory Card & should not
       supported
                                               mailboxes                       exceed a total of 500 mailboxes
                            Up to 30 dependent on license & platform:     4 simultaneous calls on IP Office 500 and
                            IP Office - Small Office, Edition = 10,                       IP406 V2.
Maximum No. of Concurrent   IP406 V2 = 20,
      Calls (ports)         IP412 = 30,
                            IP Office 500 = 40

                                           PC dependent                  IP Office 500 and IP406 V2:
     Recording Time
                                     (Requires 1MB per minute)           Approximately 15 hours




                                                             Page 110                                                 IP Office 5-0-Draft.xls
                                      15. VOICEMAIL FEAT. COMPARISON



          Features               VoiceMail Pro                         Embedded Voicemail
Runs as a service                     Yes                                     No
Multi-lingual support                 Yes                                     Yes
Voicemail for Individual
                                      Yes                                      Yes
users
Voicemail for Virtual users           Yes                                      Yes

Voicemail for Hunt Groups             Yes                                      Yes
Group Broadcast                       Yes                                       No
Unified Messaging Service
                                     Option                                     No
(UMS)
Integration with Microsoft
                                     Option                                     No
Exchange Server 2007
Capable to interact with
                                    Option[1]                                   No
Blackberry solution
Small Community Network
                                      Yes                                       No
Operation
Centralized Voicemail
                                      Yes                                       No
Services
Voicemail Ringback            Internal and external                        Internal only
Voicemail Help TUI                     Yes                                      No
Message Waiting
                                      Yes                                      Yes
Indication
Visual Voice (interactive
                                      Yes                                      Yes
menu on phone display)
Integration with Phone
                                      Yes                                       No
Manager Pro
Personalized Greeting                 Yes                                      Yes
Extended personal                          [2]
                                     Yes                                        No
Greetings
Continuous Loop Greeting              Yes                                      No
Forward to Email                      Yes                                      Yes
Copy to Email                         Yes                                      Yes
Listen To Email (Text To
                                     Yes[2]                                     No
Speech)
Send Email notification               Yes                                      Yes
Unified Messaging Service
                                     Option                                     No
(UMS)
Save Message                          Yes                                      Yes



                                                      Page 111                              IP Office 5-0-Draft.xls
                                                   15. VOICEMAIL FEAT. COMPARISON



Delete Message                                     Yes                                      Yes
Forward Message to
                                                   Yes                                      Yes
another Mailbox
Forward to Multiple
                                                   Yes                                      Yes
Mailboxes
Forward with a Header
                                                   Yes                                      Yes
Message
Repeat Message                                     Yes                                      Yes
Rewind Message                                     Yes                                      Yes
Fast Forward Message                               Yes                                      Yes
Pause Message                                      Yes                                      No
Skip Message                                       Yes                                      Yes
LIFO/FIFO Message
                                                   Yes                                       No
Playback Option
Set Message Priority                              Yes[2]                                     No
Set automatic message
                                                   Yes                                       No
deletion timeframe
Alphanumeric Data
                                                  Yes[2]                                     No
Collection
Callers Caller ID, time and
                                                   Yes                                      Yes
date announced
Call Back Sender (if Caller
                                                   Yes                                      Yes
ID available)
Remote Access to Mailbox                           Yes                                      Yes
User Definable PIN Code                            Yes                                      Yes
Known Caller ID PIN Code
                                                   Yes                                      Yes
By-Pass
Breakout to Reception                      Internal and external.                    Internal and external.
                              1 Requires UMS (comes with the Power User license) and MS Exchange Server 2007 with
                              2 Intuity mode only.




                                                               Page 112                                             IP Office 5-0-Draft.xls
                                        15. VOICEMAIL FEAT. COMPARISON



                               In-Queue Announcements
Queue Entry Announcement                Yes                                   Yes
Queue Update Announcement
                                        Yes                                   Yes
Queue Position Announcement
                                        Yes                                   No
Time in Queue Announcement
                                        Yes                                   No
Time in System
                                        Yes                                   No
Announcement
Estimated Time to Answer
                                        Yes                                   No
(ETA)
Exit Queue to alternative
                                        Yes                                   No
answer point
                               Auto-Attendant / Audiotex
Multi-Level Tree Structure              Yes                          Yes (up to 40 in R4.1)
Message Announcements                   Yes                                    No
Whisper Announce                        Yes                                    No
Alarm Calls                             Yes                                    No
Assisted Transfers                      Yes                                    No
Dial by Name                            Yes                                   Yes
                                      Other Features
Call Recording                          Yes                                   No
Test Conditions                         Yes                                   No
Personal Numbering                      Yes                                   No
Speaking Clock                          Yes                                   No
Campaign Manager                        Yes                                   No
VoiceMail Pro Manager                   Yes                                   No
Customized Voicemail                    Yes                                   No
Intuity TUI emulation mode              Yes                                   No
Forward Emails to External
                                        Yes                                   No
Systems (VPIM)
Third Party Database Access
                                        Yes                                   No
(IVR)
Text To Speech within
                                        Yes                                   No
Callflows
Cascaded Out-Calling          Yes* (Intuity mode only)                        No
Call Transfer Announcement              Yes                                   No
Support for Visual Basic
                                        Yes                                   No
Scripts




                                                   Page 113                                   IP Office 5-0-Draft.xls
                               15. VOICEMAIL FEAT. COMPARISON



                         Languages Supported
For more details see   VoiceMail Pro Details              Embedded Voicemail Details   TLA      Locale
     links ->
      Brazilian                 √                                     √                ptb      Brazil
   Canadian French              √                                     √                 frc   Canada
     Cantonese                  X                                     √                zhh Hong Kong
       Danish                   √                                     √                dan   Denmark
        Dutch                   √                                     √                nlb    Belgium
        Dutch                   √                                     √                nld Netherlands
        French                  √                                     √                 frb   Belgium
        French                  √                                     √                 fra    France
        French                  √                                     √                 frs Switzerland
       German                   √                                     √                deu   Germany
        Greek                   X                                     √                 ell    Greece
     Hungarian                  X                                     √                hun   Hungary
      Icelandic                 X                                     X                 isl   Iceland
        Italian                 √                                     √                 ita     Italy
       Korean                   √                                     √                kor     Korea
    Latin Spanish               √                                     √                ess   Argentina
    Latin Spanish               √                                     √                 esl     Chile
    Latin Spanish               √                                     √                eso   Colombia
    Latin Spanish               √                                     √                esm     Mexico
    Latin Spanish               √                                     √                esr      Peru
    Latin Spanish               √                                     √                esv Venezuela
      Mandarin                  √                                     √                chs      China
     Norwegian                  √                                     √                nor    Norway
        Polish                  X                                     √                plk     Poland
     Portuguese                 √                                     √                ptg    Portugal
     Putonghua                  X                                     √                cht     Taiwan
       Russian                  √                                     √                rus     Russia
       Spanish                  √                                     √                esp      Spain
        Suomi                   √                                     √                 fin   Finland
      Svenska                   √                                     √                sve    Sweden
     UK English                 √                                     √                ena   Australia
     UK English                 X                                     √                ind      India



                                           Page 114                                          IP Office 5-0-Draft.xls
                                                    15. VOICEMAIL FEAT. COMPARISON



                                                                                                                                    New
         UK English                                  √                                             X                      enz
                                                                                                                                   Zealand
         UK English                                   X                                            X                      ara Saudi Arabia

         UK English                                  √                                             X                      ens South Africa

         UK English                                  √                                             √                      eng        UK
         US English                                  X                                             X                      trk      Turkey
         US English                                  √                                             √                      enu       USA
Notes:
 TTY (Teletype (Textphone)) is included in the list of installable languages even though it is not a language. TTY is a
 text-based system that is used to provide service to users with impaired hearing or vision.




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                        16. VOICEMAIL PROMPTS


IP Office Voicemail Prompt Comparisons
<--- IP Office Mode




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                    16. VOICEMAIL PROMPTS


<--- Intuity Mode




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                                   16. VOICEMAIL PROMPTS


<--- Embedded Voicemail
What's New
 Here is a list of new features that have been added to IP Office Embedded Voicemail. Note
 that for existing systems, the addition of new features that use prompts requires the prompt
 set of existing Embedded Voicemail installations to be upgraded. Refer to the IP Office
 Embedded Voicemail Installation Manual.

IP Office 5
 • Dial by Name
   Use of dial by name is supported by embedded voicemail auto attendants. To be included in
   the names listed and reachable by callers, you must record a mailbox name .
IP Office 4.2
 • Forward a message or message alert to Email

   You can have notification of new messages sent to your email address. The notification can
   be a simple alert to tell you that you have a message or a copy of the voicemail message.
IP Office 4.0
 • Enhanced options when listening to messages
   When a message is being played you can now skip to the next message, rewind or fast
   forward for approximately 5 seconds.
 • Forward a message
   A message can be forwarded to one or many mailboxes.
 • Reply to a message
   If a CLI is available you can reply to a message to either an internal or external number.
 • Choice of transfer options
  Up to 3 breakout numbers can be set up. When callers are directed to your mailbox they
  can either leave a message or choose to be transferred to one of three numbers.
 • Fax Transfer
  A fax transfer action can be set within IP Office Manager. If a transfer action has been set,
  on detecting a fax tone the auto attendant will route the call to the fax transfer destination.
  For more information, see your system administrator.
 • Visual Voice
  Users can access their mailbox using a soft key programmed for visual voice. A display
  menu provides the user with options to listen to messages, send messages, change their
  greetings and password. Access to visual voice is granted by the system administrator using
  IP Office Manager. The visual voice feature is not available on all telephones. Please refer to
  the telephone guide for more information.




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                                    16. VOICEMAIL PROMPTS


Summary of Mailbox Options
Here is a summary of the options that are available when you have logged into your mailbox
from your own extension or
remotely.
  • Unless you choose to save a message, it is automatically deleted 24 hours after it is played.
  To save a message while it is playing, press 5.




Accessing your Mailbox and Messages

The method below is the default method available to all users to access their own mailbox. If
you have IP Office Phone Manager or an Avaya digital telephone you may be able to access
your mailbox using them. Refer to the user guide for Phone Manager or the telephone.
Your system administrator can also configure other methods of access including access to your
mailbox from other phones and access to hunt group mailboxes.




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                                   16. VOICEMAIL PROMPTS


To log in to your mailbox:
   1. Dial *17 from your own extension.
   2. If your mailbox has an access code set, you will be prompted to enter it. Enter you
   access code.
   3. You will hear a prompt telling you how many messages you have. The voicemail system
   will start playing your new messages.

 Once you have accessed your mailbox, you can use the following controls:




 IMPORTANT
 Once a new message has been listened to, it is marked as 'old' and is automatically deleted
 after 24 hours. If you do not want the message deleted, you must mark it as 'saved' by
 pressing 5 whilst listening to the message.

Default Mailbox Controls
 You can use the following IP Office dialing short codes to control your mailbox. These are
 default system features which can be changed or altered by your system administrator.
  For users with Avaya telephones that include programmable buttons, your system
 administrator can also assign these functions to the buttons.

   • *18: Turn Voicemail On
   Causes calls to go to voicemail when you are busy or do not answer. If the
   extension to which you forward your calls does not answer calls will also go to
   voicemail. Voicemail Off
   • *19: Turn
   Switches the above feature off.
   • *48: Voicemail Ringback On
   If ringback is on, when you have new messages, the voicemail system will ring you
   following the completion of any call.
   • *49: Voicemail Ringback Off
   Switches the above feature off.




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                                      16. VOICEMAIL PROMPTS


Listening to Your Messages

 When you log in to your mailbox you are automatically played any new messages. After a
 message has been played it is marked as being an old message. Old messages are
 automatically deleted after 24 hours.




 When you listen to any of your messages you have the following options:

   •   Press   4 to delete the message.
   •   Press   5 to save the message.
   •   Press   6 to forward the message. See Forwarding a Message .
   •   Press   7 to repeat the last message.
   •   Press   8 to exit voicemail.
   •   Press   9 to skip to the next message.
   •   Press   * to rewind the message a few seconds.
   •   Press   # to advance the message a few seconds.
   •   Press   ** to return the call. See Replying to Messages .

 To listen to an old message
  1.Log in to your mailbox.
  2.Press 1 to listen to your old messages. You can save the message by pressing 5.

 To save a message
  1.Press 5 when listening to a new or old message.


Forwarding a Message
 You can forward a message to a different mailbox or to several mailboxes at the same time.
 If you forward a message you can add a comment to the start of the message.




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                                   16. VOICEMAIL PROMPTS


 To forward a message:

   1. When you are listening to a message, press 6.
   2. (Optional) Press 3 to add a comment at the start of the message. You are prompted to
   record your comment after the tone. Record your comment and press # to finish recording.
   You are prompted for the forwarding addresses. See step 4.
   3. Press 2 to forward the message.
   4. Enter the extension number to forward the message to and press #.
     • If you want to send the message to more than one mailbox enter each mailbox
     extension number separated by a #.
   5. Press # to finish addressing and forward the message.

Replying to Messages
 You can call the person who left a message in your mailbox. Both internal and external callers
 can be called back. A call can only be placed if the CLI was available when the message was
 left.




 To reply to a voice message:
   1. While you listen to a message, press **. If a CLI was received when the message was
   left, a call will be placed on that CLI.
Voicemail Email
 For IP Office 4.2+ (excluding Small Office Edition), Embedded Voicemail supports Voicemail
 Email functions. You can have notification of new messages sent to your email address. The
 notification can be a simple alert to tell you that you have a message or a copy of the
 voicemail message if required.
   • Email Address/Enabling Voicemail Email Functions
   Before you can use the email options, your system administrator must enter your email
   address into the IP Office configuration. Otherwise you hear the message 'Email is not
   enabled on this mailbox' whenever you try to use an email option. Your system
   administrator can tell you whether your voicemail system has been configured to use
   email.




 To switch on email notification:
 You can set up your mailbox so that any messages received in future are forwarded to your
 email address. The messages are not stored in your voicemail mailbox.
  1.Log in to your mailbox.
  2.Select the required type of email notification.
    • For a email alert press *02.
    • To have the message forwarded to your email, press *01.




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                                   16. VOICEMAIL PROMPTS


 To forward a message to email:
 If you are listening to a message you can send the message to your email either whilst
 listening to it or immediately after it has been played.
   1.During or immediately after playing a message, press 6.
   2.Press 1. The message is forwarded to your email address.

 To switch off email notification:
 If you have chosen any of the email notification options, you can switch them off from your
 telephone.
   1.Log into your mailbox.
   2.Press *03. You hear a confirmation message to tell you that the option is now turned off.

Changing the Mailbox Access Code

 You can set an access code for your mailbox. This access code will be requested whenever
 you access the mailbox to collect messages. When set the access code must be between 4
 and 15 digits in length.
 Setting and changing a mailbox access code can be done by your system administrator. You
 can also do it yourself through the mailbox.

 When changing your access code:
  • Enter least four digits. If you enter less than four numbers you will be prompted to enter a
  longer code.
  • Do not set an obvious code, for example:
  • Do not match your extension number.
  • Do not use a sequence of digits, for example 1234.
  • Do not use the same repeated digit, for example 1111.




 To change your access code:
  1. Log in to your mailbox.
    • If your mailbox already has an access code set, you will be prompted to enter it. Enter
    your access code
  2. Press *04 to change your access code.
  3. Enter your current access code and press #. If you have no current access code just
  press #.
  4. Enter your new access code followed by #.
  5. Re-enter your new access code followed by #.The access code will now be changed.
    • The system will prompt you if the codes do not match or is not acceptable. It will also
    confirm the change of access code if successful.




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                                   16. VOICEMAIL PROMPTS


 To remove an existing access code:
  1. Log in to your mailbox.
  2. Press *04 to change your access code.
  3. Enter your current access code and press #.
  4. When you are asked to enter your new access code, press #.
  5. When you are asked to re-enter your access code, press #. Your access code will have
  been removed.

Changing Your Greeting

 You can override the system greeting with a personal greeting. This is the greeting heard by
 callers when they are directed to your voicemail. At any time you can listen to your greeting
 and re-record it.




 • To listen to your greeting:
  1. Log in to your mailbox.
  2. Press 3 to select the option to edit your greeting.
  3. Press 1 to hear your greeting.
  If no greeting has been recorded your will hear "The message has not yet been recorded".
  You need to record a message.

 • To record or change your greeting:
  1. Log in to your mailbox.
  2. Press 3 to select the option to edit your greeting.
  3. Press 2 to change your greeting.
  4.When you are prompted speak your new greeting.
    • The greeting must be longer than 3 seconds.
    • A long (approximately 10 seconds) period of silence will disconnect you from voicemail.

  5. Press 2 when you have finished recording your greeting.
  6. Press 1 to listen to your new greeting. After you have listened to your greeting you can:


    • Press 3 to save the new greeting. Your new greeting will be used.
    • Press 2 to re-record the new greeting.
    • Press 4 to save the new greeting for playing on a continuous loop.
    This option can be used to continually play the greeting, callers will not be able to leave a
    message. Note that once this option is selected, the greeting cannot be changed back to a
    normal greeting except be recording a new greeting.




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                                   16. VOICEMAIL PROMPTS


Transfer Options
 Your system administrator can set up to 3 transfer numbers for your mailbox. Callers leaving
 messages in your mailbox can then press *0, *2 or *3 to be transferred to the specified
 numbers. Typically this feature is used to transfer callers to the receptionist or one of your
 colleagues.
 If you have the IP Office Phone Manager application, you can configure the destination
 numbers yourself through the Phone Manager preferences (View | Preferences | Voicemail
 | Voicemail Transfer Options).
 Contact your system administrator to find out if any transfer number have been set for your
 mailbox. When this feature is set, remember to alter your mailbox greeting in order to inform
 callers of the option. For more information, see Changing Your Greeting




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                               17. VOICEMAIL PRO ACTIONS



                         VoiceMail Pro Actions
Basic Actions - These actions are chiefly used to control the routing of a call between
actions.




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                              17. VOICEMAIL PRO ACTIONS



Mailbox Actions - These actions relate to the leaving and collecting of messages from
a mailbox.




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                               17. VOICEMAIL PRO ACTIONS



Configuration Actions - These actions allow the caller to alter the settings of a user or
hunt group mailbox.




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                              17. VOICEMAIL PRO ACTIONS



Telephony Actions - These actions relate to telephony functions such as call transfers.




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17. VOICEMAIL PRO ACTIONS




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                              17. VOICEMAIL PRO ACTIONS



Miscellaneous Actions - These actions do not fit into a single category.

Condition Actions - These actions are used to create branches in the call routing
according to whether a value is true or false.
Database Actions - These actions relate to retrieving and adding data to a database.




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                             17. VOICEMAIL PRO ACTIONS



Queue Actions - These actions are associated with hunt group queues and so are not
available to user and short code start points.




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                                 18. ONE-X PORTAL FOR IP OFFICE



                                 one-X Portal for IP Office

The one-X Portal for IP Office is an application that provides users control of their telephone from a
networked PC.

one-X Portal for IP Office can be used with any IP Office extension; analog, digital or any IP
telephones, wired or wireless, and is available as part of the IP Office Power User or Teleworker
user licenses only. one-X Portal for IP Office is a server based application that the user accesses
via web browser.

Via separate gadgets, one-X Portal for IP Office provides easy access to telephony features, call
information, call control, directory and VoiceMail Pro mailbox.




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                       18. ONE-X PORTAL FOR IP OFFICE


one-X Portal Details
<--- Calls Gadget




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                       18. ONE-X PORTAL FOR IP OFFICE


<--- Call Log Gadget




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                       18. ONE-X PORTAL FOR IP OFFICE


<--- Messages Gadget




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                           18. ONE-X PORTAL FOR IP OFFICE


<--- Directory Gadget
<--- User Status/Presence
<--- Server, Browser and Other Requirements




                                      Page 138              IP Office 5-0-Draft.xls
                                            19. USER CALL CONTROL COMPARE



                                                                             Phone Manager
                                                                                                     one-X Portal
                                                        Phone Manager             Pro
                      Feature                                                                        for IP Office
                                                             Lite               and PC
                                                                               SoftPhone
Web browser based                                                 –                   –                      Yes
OS independent (Windows, Linux, Mac support)                      –                   –                      Yes
Citrix/terminal server support                                    –                   –                      Yes
Inbound/outbound call handling.                                 Yes                  Yes                     Yes
Phone call control.                                             Yes                  Yes                     Yes
Configure phone preferences.                                    Yes                  Yes                     Yes
Configure keyboard short cuts.                                  Yes                  Yes                     Yes
CLI (ANI) / Name display.                                       Yes                  Yes                     Yes
                                                           Yes - 15 icons      Yes - 100 icons      Yes - from Personal
Speed dial / Busy Lamp Field management.
                                                            maximum.          maximum per tab.      & System Directory
                                                                                Yes - 10 tabs
Speed Dial tabs (to group Busy Lamp Field icons)            Yes - 1 Tab                                       –
                                                                                 maximum.
Transfer call by drag and drop to a speed dial icon                –                 Yes                      –
                                                         Yes (Telephony +     Yes (Telephony +
View internal users‟ presence                                                                        Yes (Telephony)
                                                               LCS1)                 LCS1)
Send Instant Messages (IM) to internal users             Yes (Telephony1)      Yes (Telephony1)            Future
                                                                                 Yes (not PC
Telecommuter mode                                                  –                                       Future
                                                                                  SoftPhone)
Compact mode                                                       –                  Yes                   –
                                                                              Yes - 1000 entries    Yes – 100 entries
Personal Phone Directory                                           –
                                                                                  maximum.              maximum
                                                                              Yes - 5000 entries    Yes - 5000 entries
System Phone Directory                                             –
                                                                                  maximum.              maximum.
                                                                              Yes - 5000 entries     Yes - unlimited
External Phone Directory (e.g. LDAP/Active Directory)              –
                                                                                  maximum.
Call history log – all, missed, messages.               Yes– while logged in Yes– while logged in   Yes - 24/7 call log
Separated incoming/outgoing call log.                            –                   Yes                     Yes
Collect new voicemail messages.                                 Yes                  Yes                     Yes
Voicemail box control (Intuity and IP Office modes).               –                 Yes                     Yes
Personal Distribution List set up (Intuity mode)                   –                 Yes                      –
Incoming call scripting.                                           –                 Yes                      –
Time on call.                                                      –                 Yes                     Yes
Advice of Charge (ISDN service provider dependent)              Yes                  Yes                      –
Door opening control.                                            –                    Yes                    Yes
Queue monitoring.                                                –              Yes - 2 Queues               Yes
Conference Control Display.                                     Yes                   Yes                    Yes
Conferencing Center action buttons                              Yes                   Yes                     –
"Screen pop" contacts
                                                                   –                 Yes                   Future
(Outlook, Goldmine, ACT! and Maximizer).
Simple Outlook contact record creation.                            –                 Yes                      –
Agent Mode.                                                        –                 Yes                      –
Distinctive Ringing (WAV file).                                    –                 Yes                      –
Post Connect dial (sending DTMF while connected to
                                                                Yes                  Yes                      –
another party).
VoIP mode (to run as an IP softphone)                              –           Optional license               –
1. LCS: Microsoft Live Communications Server 2003




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                                      20. Customer Call Reporter



                                   Customer Call Reporter

Overview
 Contact Centers are a requirement at nearly every level of business, from very small informal
 groups of 5 or 10 "customer service reps", to large formal campaigns that can involve
 thousands of agents.
 However, customers in the small business market are generally very nervous about making
 such a high profile investment in a "contact center solution." They require a "business
 intelligence solution" that deploys easily, can be managed with very little training, and can
 provide statistics on each segment of the business. Small Businesses also do not have the
 resources for extra IT staff to administer databases, servers, etc, so they need a solution that
 can be easily understood by their own employees. It should operate as a service to each of the
 clients.

IP Office Customer Call Reporter Concept
  IP Office Customer Call Reporter is Avaya‟s new server based contact center product designed
  explicitly for small businesses. Drawing upon the latest web and design technologies the IP
  Office Customer Call Reporter introduces significant new capabilities to effectively and efficiently
  manage a multi-site call center environment. The product focus is on ease of use and
  deployment simplicity to ensure improved ongoing productivity and lower support costs.
 In its native web server environment the IP Office Customer Call Reporter can be simply
 installed onto a single server without the need for any client software deployment.
 Administration and management of the call center is carried out via a thin client through a
 secure password protected web browser session.

IP Office Customer Call Reporter Key Features

 •   Real time Call Center activity monitor and historical reporting.
 •   Microsoft server based with thin client (web browser) client connections.
 •   Simplified installation and maintenance.
 •   Six reporting templates provide drag and drop and user defined filter functionality.
 •   Three customizable Supervisor views and summarized Agent views.
 •   Report Scheduler.
 •   Multi-lingual capable.

IP Office Customer Call Reporter Business Benefits
  • Lower TCO
    IP Office Customer Call Reporter provides small businesses with a web based contact center
    measurement tool, producing cradle to grave reporting in an easily understandable format
    with no client software to load.
  • Standards Based
    IP Office Customer Call Reporter uses standards based applications, such as Microsoft SQL
    2005 Express, and supports all major web browser software, to provide small business
    installers with greater flexibility in deployment.
  • Ease of Use
    IP Office Customer Call Reporter‟s real-time charts can be customized by the user in the
    manner that suits their business best, with historical reporting templates that allow the
    business to filter on the type of date they want to see.




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                              20. Customer Call Reporter



CCR Details
<--- Ordering Customer Call Reporter
<--- CCR Server/OS/Client/Database requirements
<--- Historical Reporting




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                                20. Customer Call Reporter



<--- Creating an IP Office Customer Call Reporter Report




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                           20. Customer Call Reporter



<--- Real Time Reporting




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20. Customer Call Reporter




        Page 144             IP Office 5-0-Draft.xls
20. Customer Call Reporter




        Page 145             IP Office 5-0-Draft.xls
                       20. Customer Call Reporter



<--- Call Statistics




                               Page 146             IP Office 5-0-Draft.xls
                                            21. CCC



                            Compact Contact Center (CCC)
• Compact Contact Center is a small to medium contact center solution that runs as a
client/server application. It can support installations as small as 5 agents, up to a maximum of
75 agents. There are several integrated components within the CCC, they are:


 • Agent & Site Management (Real Time)
   • Real Time Supervisor Monitoring (Call Center View – CCV)
   • Phone Manger Pro: Agent Enabled
   • Alarm Reporter

 • Historical Reporting
   • CCC Reporter
   • Report Scheduler
   • Custom Reports (new for CCC V5)

 • Wallboards
   • Fixed Wallboards
   • PC Wallboards

 • 3rd Party Integration

   • Microsoft™ TAPI Integration




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                                      21. CCC



CCC Details
Agent & Site Management (Real Time)




                                      Page 148   IP Office 5-0-Draft.xls
                        21. CCC



Historical Reporting
Wallboards
3rd Party Integration




                        Page 149   IP Office 5-0-Draft.xls
                                           22. PC WALLBOARD VARIABLES



                                               IP Office PC WallBoard
     The PC Wallboard delivers wallboard functionality to the contact center manager and contact center agent's
     desktop, but with the benefit of each agent being able to configure and monitor a personalized view of the
     contact center via their own PC wallboard. Supervisors can provide one template for all users in order to
     standardize the view that agents obtain when starting PC Wallboard.

     A CCC agent is able to split their PC Wallboard into twenty (20) different variables that allow different
     measures of groups and agents in real-time. The data that is presented is identical to that of the physical
     wallboard. Examples of this are Answered Calls, Longest Call Waiting, Agents logged in, and Lost Calls.

     The available Variable Data are:
1      • Agents Active on calls: The number of Agents on active calls (not available to be displayed on PC
       Wallboards). If set for a group then all the agents on inbound or outbound external calls will be shown.

2      • Answered All: The total number of all calls (internal and external) answered.
3      • Answered Excluding Transfers - All: The total number of calls (internal and external) answered
       excluding transfers.
4      • Answered Excluding Transfers - External: The total number of external calls answered excluding
       transfers.
5      • Answered External: The total number of external calls answered.
6      • Average Answer Time All: The average answer time taken to answer all calls today/this shift.
7      • Average Answer Time External: The average answer time taken to answer external calls today/this
       shift.
 8     • Calls Waiting: The number of calls currently being offered to the group.
 9     • Date: Today's date.
10     • GOS (Grade of Service): The number of calls answered within the target answer time expressed as
       percentage of calls presented.
11     • Group Activity Status:The current activity of the displayed group.
12     • Group Calls Answered All:The total number of all internal and external incoming answered calls,
       answered by agents for this group.
13     • Group Calls Answered External:The total number of external incoming answered calls, answered by
       agents for this group.
14     • Group Calls Average Duration:The average duration of all calls answered for a particular group.
15     • Longest Waiting Call: The length of the current longest call (5 second update).
16     • Lost All: The total number of all calls (internal and external) that were lost.
17     • Lost External: The total number of external calls that were lost.
18     • Name: The name associated with the directory number as defined by the programming.
19     • New I/C Presented: The total number of new incoming calls presented today/this shift.
20     • Number in State - Busy Not Available: The number of agents currently in Busy Not Available.
21     • Number in State - Busy: The number of agents or trunks currently busy.
22     • Number in State - Busy-WrapUp: The number of agents currently in Busy Wrap Up.
23     • Number in State - Holding: The number of agents currently holding calls .
24     • Number in State - Incoming: The number of agents or trunks currently engaged on incoming calls.

25     • Number in State - Internal Made: The number of agents currently on internal made calls.
26     • Number in State – Internal Received: The number of agents currently on internal received calls.

27     • Number in State - Logged Off: The number of agents currently logged off.
28     • Number in State - Logged On: The number of agents currently logged on per group.
29     • Number in State - Outgoing: The number of agents or trunks currently engaged on outgoing calls .

30     • Number in State - Ready: The number of Agents or Trunks currently available to take calls.
31     • Number in State - Ringing: The number of agents whose turret is currently ringing.
32     • Outgoing All: The total number of calls (internal and external) made today/this shift.
33     • Outgoing External: The total number of external calls made today/this shift.
34     • PCA (Percentage Calls Answered): The number of calls answered within the target answer time
       expressed as a percentage of calls (PCA).
35     • State: Displays eleven different states: busy, busy not available, busy wrap up, holding, incoming
       logged off, outgoing, ready, ringing, internal made and internal received. These can be applied to any
       applicable device.
36     • Time and Date: The current time and today's date.
37     • Time: The current time.


     If you have created your own variables, they will also be displayed in the list of available Variable Data.
     See Summary Variable for how to create variable data.




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                                                 23. CCC V5 REPORTS




                       Standard Reports List with Compact Contact Center V5.0

•   Account Code Log by Agent Group (Graphical)                •   Incoming Duration Summary.
•   Account Code Log by Agent Group                            •   Incoming Pilot Summary.
•   Account Code Log by DDI (Graphical).                       •   Lost Call CLI.
•   Account Code Log by DDI.                                   •   Outgoing Account Code Costing Log
•   Account Code Log by Pilot (Graphical)                      •   Outgoing Account Code Log (Graphical).
•   Account Code Log by Pilot.                                 •   Outgoing Account Code Log.
•   Account Code Log by Target (Graphical).                    •   Outgoing Most Common Destination by Agent Group.
•   Account Code Log by Target.                                •   Pilot Call Duration.
•   Agent Activity Trace.                                      •   Pilot Distribution by Target.
•   Agent Activity                                             •   Pilot Distribution.
•   Agent Callback Request.                                    •   Pilot Response.
•   Agent Group Busy Status.                                   •   Pilot Routing.
•   Agent Group Graphical Summary (All Calls).                 •   Pilot Summary (All Calls).
•   Agent Group Graphical Summary.                             •   Pilot Summary
•   Agent Group Member Call Duration Report (All Calls).       •   System Summary.
•   Agent Group Member Duration.                               •   Target Graphical Summary.
•   Agent Group Tabular Summary (All Calls).                   •   Target Member Duration (All Media).
•   Agent Group Tabular Summary.                               •   Target Member Duration.
•   Agent Group Tabular.                                       •   Transfer Call Tracking Detail by Agent.
•   Agent Individual.                                          •   Trunk Group Activity
•   Agent Tabular.                                             •   Trunk Group Busy.
•   Customer Tracking by Call Identifier.                      •   Trunk Group Call Duration.
•   Customer Tracking by CLI.                                  •   Trunk Group Response.
•   DDI Call Duration.                                         •   Trunk Group Summary.
•   DDI Distribution by Target.                                •   VM Call Flow Monitor by Call Flow Name.
•   DDI Distribution                                           •   VM Call Flow Monitor by Topic.
•   DDI Response                                               •   VM Call Flow Monitor.
•   DDI Routing                                                •   VM Summary
•   DDI Summary.                                               •   Incoming Calls By Target Group
•   External Transferred Account Code.                         •   Plus 3 custom reports.




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                                      24. System Status Application



                                  System Status Application
Overview
The System Status Application (SSA) is a diagnostic tool for system managers and administrators
to monitor and check the status of IP Office systems locally or remotely. SSA shows both the
current state of an IP Office system and details of any problems that have occurred. The
information reported is a combination of real-time events, historical events, status and
configuration data to assist fault finding and diagnosis. SSA provides real-time status, historic
utilization and alarm information for ports, modules and expansion cards on the system. SSA
connects to all variants of IP Office running release 4.0 or later, using an IP connection that can be
remote or local. Modem connections at 14.4kbps or above are supported for remote diagnostics.

SSA provides real-time status, historic utilization and alarm information for ports, modules and
expansion cards on the system.
SSA is part of the IP Office 4.0 or later suite and connects to all variants of IP Office 4.0 or later
software, using an IP connection that can be remote or local.

   » The ability to play back previously recorded logs has been added to SSA in Release
   4.1.
   NEW! R5
   IP Telephony Quality of Service (QoS) Reporting
   • Ability to send RTCPMON packets from 5600/1600 phones when registered to IP Office.
   • Collect Quality of Service (QoS) data from RTCPMON packets and other RTCP packets.
   • System Status Application (SSA) displays QoS data in extension/trunk status screens.
   • SSA and SNMP alarms are raised at the end of a call/RTP-session.
   Enhancements to VoIP Telephone Support
   There are three ways to support the upgrade of Avaya IP Phones
   • Custom – HTTP/TFTP Server
   • Memory Card – Compact Flash
   • Manager – HTTP/TFTP Relay to Manager




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                                     24. System Status Application




SSA provides information on the following:

• Alarms
SSA displays all alarms which are recorded within IP Office for each device in error. The number,
date and time of the occurrence is recorded. The last 50 alarms are stored within IP Office to avoid
need for local PC


• Call Details
Information on incoming and outgoing calls, including call length, call ID and routing information.


• Extensions
SSA details all extensions (including device type and port location) on the IP Office system.
Information on the current status of a device is also displayed.

•Trunks
IP Office trunks and connections (VoIP, analog and digital) and their current status are displayed.
For VoIP trunks, QoS information is also displayed (e.g. round trip delay, jitter and packet loss)




                                              Page 153                              IP Office 5-0-Draft.xls
                                     24. System Status Application


• System Resources
IP Office includes central resources that are utilized to perform various functions. Diagnosing
these resources is often critical to the successful operation of the system. This includes details on
resources for VCM, Voicemail and conferencing.


             Voicemail Channels
             Conference Channels
             Data Channels
             VCM Channels
             Modem Channels




• Diagnosing these resources is often critical to the successful operation of the system.
• SSA can be launched independently or from IP Office Manager and there can be up to two (2)
SSA clients connected to an IP Office unit at one time.
Note: SSA is not a configuration tool for IP Office systems. For information on configuration, refer
to IP Office Manager




                                              Page 154                               IP Office 5-0-Draft.xls
                                     24. System Status Application


                         Enhancements with Release 4.2 of IP Office!




System Status Application (SSA) has a new real-time configuration alarms screen which shows the
         • Duplicate Numbers in Small Community Networking dial plan.
         • “No routing for Line” - Incoming Line Group has no associated Incoming Call Route.
         • Call Routed to a non-existent Start Point in VoiceMail Pro.




SSA displays the following new resource availability alarms in IP Office 4.2 (see above):
          • Attempt to use a feature for which no license is installed.
          • Voicemail storage full or nearly full.

The following new screens are provided in SSA in IP Office 4.2:
          • Control Unit Audit - details the last 15 accesses from Manager.
          • Feature Key and License Status.
          • Directory, including Users on the SCN.
          • Real time Voicemail port status.
          • Voicemail Summary/Detail information.
          • Real time Mailbox status.
          • IP Route and Service status.
          • Tunnel Status.



                                              Page 155                              IP Office 5-0-Draft.xls
                                                  25. TECHNICAL SPECIFICATIONS



General
                           •   IPO Small Office Edition (SOE): Width: 255mm/10.0", Height: 76mm/3.0" Depth: 241mm/9.5"
                           •   IPO 403, 406 V1/V2 & 412:       Width: 445mm/17.5", Height: 71mm/2.8" Depth: 245mm/9.7"
                           •   IPO 500:                         Width: 445mm/17.5", Height 73mm/2.9", Depth:365mm/14.4"
Dimensions                 •   All Expansion Modules:          Width: 445mm/17.5", Height: 71mm/2.8" Depth: 245mm/9.7"

                             • The recommended minimum clearance, front and rear, for the connection of cables and other devices
                           is 75mm/3".

                           Busy Hour Call Complete (BHCC) is a measure used to test IP Office systems under a high call load.
                           For BHCC tests, each incoming call rings for 5 seconds, is answered and stays connected for
                           6 seconds. The BHCC figures for the different IP Office control units are listed below. Note that
Call Capacity              in some cases the BHCC figure achievable will be limited by the number of incoming trunks supported.
                           IP500 = 36000.
                           IP412 = 36000.
Environmental             • 0°C to +40°C (32°F to 104°F): 95% relative humidity, non-condensing.
                            Note that the above numbers are for reference only. For practical purposes, for example the calculation of
                            heat
                            dissipation, it is recommended to base environmental requirements (for example air cooling or UPS
                            ratings) on
                            the maximum input rating of the power supplies of the planned IP Office configuration, as follows.
                            In order to calculate the maximum, that is worst case, amount of heat that can be generated by an IP
                            Office
                            system, it is assumed that all input power is converted to heat; whether from the PSU itself, the system
                            unit,
                            expansion module and/or cabling.
                            Heat dissipation is normally measured in British Thermal Units (BTU's). A heat value expressed in Watts
                            can be
                            converted to BTU/hr by multiplying by 3.41297. As indicated above, you should use the maximum power
       Heat Dissipation
                            input
                            of 115 VA of each power supply to calculate this most accurately.
                            Using the conversion factor:

                           The metric equivalent to BTU is a Joule where 1 BTU = 1,055 Joules.
                           This calculates the BTU value per power supply. The maximum BTU per system is therefore calculated,
                           based
                           on total number of power supplies installed in the system. For example, for a IP412, this would be 1 for
                           the
                           base unit and up to 12 for the expansion modules.

                           Remember to budget for the power requirements of any additional devices that are to be co-located with
                           the




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                                                     25. TECHNICAL SPECIFICATIONS



                           Unit: SOE    403     406 V1/V2 412 IPO 500 ATM16 DS16 DS30 WAN3 So8              Phone8   Phone16   Phone30
Weight                          1.2Kg 2.6Kg      3.0Kg   3.0Kg 3.2Kg   2.9Kg 3.0Kg 3.5Kg 2.8Kg 2.8Kg         2.8Kg    2.9Kg     3.1Kgs
                                2.6lbs 5.7lbs    6.7lbs  6.7lbs 7.0lbs 6.5lbs 6.7lbs 7.8lbs 6.3lbs 6.3lbs   6.3lbs    6.5lbs   6.94lb
                           • 2.5mm DC inlet socket: 24Vdc Power input. Rating - 24Vd.c., 2A max.
                           Unit: 403 406 V1/V2 412 IPO500 ATM16 DS16 DS30 WAN3 So8                 Phone8 Phone16 Phone30
                                 26    16     17.5     NA       5     24      30      12     24    12    16       30


                           24V DC, 2A maximum.

                           maximum.


                           Supplied with the control or expansion unit. 40W PSU with integral lead to the unit. Connection to
                           switched mains supply requires separately supplied country specific IEC 60320 C7 power cord
                           (2-wire figure 8 connector).


Power Supply Consumption
(Nominal Watts)
                           Supplied with the unit. 45W PSU with integral lead to control unit. Connection to switched mains
                           supply requires separately supplied country specific IEC 60320 C13 power cord (3-wire earthed
                           cold kettle lead).




                           Supplied with the control or expansion unit. 60W PSU with integral lead to the unit. Connection to
                           switched mains supply requires separately supplied country specific IEC 60320 C13 power cord
                           (3-wire earthed cold kettle lead).




                           Integral to the System Unit. Connection to switched mains supply requires separately supplied
                           country specific IEC 60320 C13 power cord (3-wire earthed cold kettle lead).




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                                               25. TECHNICAL SPECIFICATIONS



                      Unit: 403    406 V1/V2 412     IP500    ATM16 DS16 DS30 WAN3 So8 Phone8          Phone16   Phone30
BTU/Hour Conversion
                            88.7    54.6    59.73    NA       17.7 81.91 102.4 40.95 81.91 40.95        54.6     102.4
                      · Small Office 45W Power Supply Unit
                         Supplied with the unit. 45W PSU with integral lead to control unit. Connection to switched mains
                         supply requires separately supplied country specific IEC 60320 C13 power cord (3-wire earthed
                         cold kettle lead).
                           • Input: 100-240Vac, 50/60Hz, 81-115VA, 1.5A maximum.
                           • Output: 24Vdc, 1.875A, output power 45W maximum.
                      · IP403, 406 V1 & 412 - 40W Non-Earthed Supply Unit:
                           •Input: 100-240Vac, 50/60Hz, 81-115VA, 2A maximum.
                           • Output: 24Vdc, 1.875A, output power 45W maximum.
Power Supply Unit     · IP406 V2, DS 16/30V2 and Phone 8/16/30V2 - 60W Earthed Power Supply Unit
                      Supplied with the control or expansion unit. 60W PSU with integral lead to the unit. Connection to
                      switched mains supply requires separately supplied country specific IEC 60320 C13 power cord
                      (3-wire earthed cold kettle lead).
                          • Input: 100-240V AC, 50/60Hz, 81-115VA, 2.5A maximum.
                          • Output: 24V DC, 1.5A, output power 60W maximum
                      · IP Office 500 80W internal Power Supply
                      Integral to the System Unit. Connection to switched mains supply requires separately supplied
                      country specific IEC 60320 C13 power cord (3-wire earthed cold kettle lead).
                          • Input: 100-240V AC, 50/60Hz, 81-115VA, 2.5A maximum.

Interfaces
Interface             Information
                      • IPO 403 & 406 V1: 25 way D-Type female connector, V.24/V.28
DTE Port              • IPO SOE, 406 V2, 412 and IP500: 9 way D-type female connector, V.24/V.28

                      EU Interfaces:
                       • BRI:
                        RJ45 sockets. ETSI T-Bus Interface to CTR3 for Pan European Connection.
                       • PRI E1:
                         RJ45 socket. ETSI T-Bus Interface to CTR4 for Pan European Connection.
                       • PRI T1/J1:
                        RJ45 socket: FCC Part 68/JATE connection.

ISDN Ports            USA Interfaces:
                       • PRI T1 Service:
                        Ground Start (GS) – Default, E&M, 56k data for 5ESS, 56/64/64 restricted for 4ESS.
                       • PRI ISDN Switch support:
                        4ESS, 5ESS, DMS-100, DMS-250 (includes conformance to ANSI T1.607 & Bellcore Special Report SR4287, 1992).
                       • PRI ISDN Services:
                        AT&T Megacom 800, AT&T WATS (4ESS), AT&T SDS Accunet 56kB/s & 64kB/s (4ESS), AT&T Multiquest (4ESS).




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                                                 25. TECHNICAL SPECIFICATIONS



                        • RJ45 sockets: Loop start/Ground start (regional dependant)
Analog Trunk Ports      IPO SOE - Loop start only

                        • RJ45 sockets: Only on ATM16 expansion Module.The first two trunks on the module are automatically switched to
                        power fail sockets on the rear of the unit in the event of power being interrupted must be loop start for correct power
                        fail operation.
Power Fail ports        • IPO SOE - During power failure, Analog Port 2 is automatically switched to POT Port 2.
                        • IP500 - IP500 Analog Phone 8 Base Card when fitted with an IP500 Analog Trunk daughter card, the combination
                        supports 1 power failure extension to trunk (loop-start only) connection.

                        •   BRI: B-channel 64kbps or 56kbps, D-channel 16kbps.
ISDN Data Rates
                        •   PRI: B-channel 64kbps or 56kbps, D-channel 64kbps.
                        •   RJ45 sockets. EU - Telephone ports act as Master sockets.
                        •   CLI Schemes: DTMFA, DTMFC, DTMFD, FSK and UK20.
Analog Phone Ports      •   REN: 2 (External Bell via POT port: REN = 1)
                        •   Off Hook current: 25mA.
                        •   Ring Voltage: 40V (nominal) RMS.
                       • RJ45 sockets: Auto-negotiating 10/100 BaseT Ethernet (10/100Mbps).
                       • IPO 403 & 406V1: These modules have 8 ports acting as a half-duplex LAN hub. Port 8 can be switched
                       from MDIX to MDI operation using the UPLINK button on the module (In = MDIX, Out =MDI). All ports are
                       on LAN1 in the IP Office configuration.
                       • IPO 412: This module has 2 LAN ports acting as a half-duplex layer-3 LAN switch. Both ports are fixed
                       MDI crossover ports. In the IP Office configuration, port 1 is LAN1, port 2 is LAN2.
                       • IPO SOE: These modules have 4 LAN port acting as a full-duplex layer-2 LAN switch. In addition an RJ45
                       socket marked as WAN acts as a layer-3 Ethernet switch port. In the IP Office
LAN
                       configuration, the LAN ports are on LAN1, the WAN port on LAN2.

                       • IPO 406V2: This module has 8 LAN ports acting as a full-duplex layer-2 LAN switch. Ports are auto-
                       MDI/MDIX. All ports are on LAN1 in the IP Office configuration. The IP406V2 provides the facility to
                       configure a second logical LAN interface on port 8 of the built-in Ethernet switch. Once enabled, the LAN 2
                       interface is available as an IP route destination.
                       • IP 500 -This unit has 2 ports marked LAN and WAN acting as a full-duplex layer-3 LAN switch. In the IP
                       Office configuration, the LAN port is LAN1, the WAN port is LAN2.
                        • Small Office Edition and IP500: RJ45 Ethernet socket.
WAN                     • IPO 403, IP O 406 V1/V2 and IPO 412 Control Units (optional on Small Office Edition): 37 way D-Type
                        female sockets. X.21 interface to 2048k bps, V.35 interface to 2048Kbps and V.24 Interface to 19.2Kbps.

                        • 3.5mm Stereo Jack socket: Input impedance - 10k /channel
Audio
                        Maximum a.c. signal – 200mV rms
                        • 3.5mm Stereo Jack socket: Switching Capacity - 0.7A.
External Output Port    • Maximum Voltage: 55V d.c. On state resistance - 0.7Ω.
                        • Short circuit current: 1A. Reverse circuit current capacity - 1.4A.




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                                                      25. TECHNICAL SPECIFICATIONS



                             • Small Office Edition only:
Wireless Module              16 bit type II PCMCIA format PC Card
                             IEEE 802.11b WiFi
                             • Small Office Edition: 64MB Flash memory, 16bit Type II PCMCIA card.
Embedded Voice Memory        • IP406V2 and IP 500: 512MB Compact Flash Memory Card


ACTA (FCC Reg code)
IP403 Small Office Edition   •   US:   AY1DY04BSMLO (REN: 04B)
IP403 Office DS              •   US:   AV1DY04BIP403DS (REN: 04B)
IP406 Office                 •   US:   AV1DY04BIP406 (REN: 04B)
IP406V2 Office               •   US:   AY1AD04BIP406V2 (REN: 04B)
IP412 Office                 •   US:   AV1DY04BIP412 (REN: 04B)
IP500                        •   US:   AY1PH01BIPO500 (REN:04B)
IP400 ATM16                  •   US:   AY1MH08AIPATM16 (REN: 08B)




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                                                            26. UPS VA VALUES



                                                    IP Office Specific VA Values
The web site http://ups.avayaups.com provides a calculator into which you can enter the equipment you want supported on a UPS. It will
then display various UPS options. The site uses VA values for typical IP Office systems. However, if more specific values are required for a
particular system, the table below can be used to enter values.

            Typical IP Office System          VA                                               Typical IP Office System           VA
          Small Office Edition                17                                           IP406 V1/V2 SYSTEM                    168
          IP403 System                        96                                           IP412 System                          312
              Individual Equipment            VA                                           IP500 System                          230
          Small Office Edition                17                                                Individual Equipment              VA
          IP403 Control Unit                  37                                           So8 Module                             34
          IP406 V1/V2 Control Unit            23                                           Phone 8 Module                         17
          IP412 Control Unit                  25                                           Phone 16 Module                        23
          Analog 16 Module                    88                                           Phone 30 Module                        42
          Digital Station 16 Module           34                                           Typical Server PC                     600
          Digital Station 30 Module           42                                           Typical Desktop PC                    400
          WAN3 Module                         17                                           Mid Span PSU - 6 ports                150
                                                                                           Mid Span PSU - 12/24 ports            300

• The 1151C2/1151D2 power supply units for Avaya H.323 IP phones include a backup battery. This typically provides 15 minutes backup
at maximum load (20 Watts) and up to 8 hours at light load (2 Watts).
IP Telephone Power Consumption
Measured in Watts using an IEEE 802.3af power supply at 48V. This table shows the power consumption of the phones
currently shipping. Older versions of phones might have a different power requirement.
                                              PoE     Power Consumption (Watts)
                     Telephone               Class   Conservative                Worst
                                                                      Typical
                                            (IEEE        Mode                    Case
          1603                              Class 2       4.32         3.75      5.10
          1608                              Class 2       4.66         3.76      5.69
          1616                              Class 2       3.17         2.83      3.65
          1616 with 1 BM32*                 Class 2       4.37         3.41      5.52
          4601, 4602, 5601, 5602            Class 2        NA          3.5W       4.6
          4602SW, 5602SW                    Class 2       4.10          N/A       5.0
          4610SW, 5610SW                    Class 2       4.00          N/A       6.0
          4620, 5620                        Class 2        NA           4.0       6.0
          4620SW                            Class 3        NA           7.7       9.9
          4621SW, 5621SW                    Class 2       4.90          N/A      6.45
          4625SW                            Class 3        7.8          N/A      9.42
          Gig Adapter                          -          3.16          N/A      5.81


Note: Typical is measured off-hook sample size 1. Worst Case is analytical. Except the 4601, 4602, 5601 and 5602 all telephones had a PC
attached at 100Mbps. The EU24/EU24BL adds less than 1W to the 4620, 4620SW and 5620 numbers.
Note: when using the 1716 phone with more than 1 BM32, an external power supply is needed.



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                                      27. PORT & CABLE PIN OUTS




                       IP Office Port and Cable Pin Outs
Analog Trunk Ports (RJ45)




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                     27. PORT & CABLE PIN OUTS




Audio Port (3.5mm)




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                       27. PORT & CABLE PIN OUTS




BRI Port (So) (RJ45)




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                       27. PORT & CABLE PIN OUTS




BRI Port (To) (RJ45)




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DS Ports (RJ45)




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                                     27. PORT & CABLE PIN OUTS



DTE Port (25 Way or 9 Way D-Type socket)
EXPANSION Port (RJ45)




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                       27. PORT & CABLE PIN OUTS




EXT O/P Port (3.5mm)




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LAN Port




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                             27. PORT & CABLE PIN OUTS




Power Failover Port (RJ45)




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                          27. PORT & CABLE PIN OUTS




PHONE (POT) Port (RJ45)




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                  27. PORT & CABLE PIN OUTS




PRI Port (RJ45)




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                           27. PORT & CABLE PIN OUTS




WAN Port (37-Way D-Type)




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                                 27. PORT & CABLE PIN OUTS




V.24 WAN Cable (25-Way D-Type)




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                                 27. PORT & CABLE PIN OUTS




X.21 WAN Cable (15-Way D-Type)




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                                    27. PORT & CABLE PIN OUTS




V.35 WAN Cable (34-Way MRAC Plug)




                                            Page 178            IP Office 5-0-Draft.xls
                                                           28. HANDSET CABLE LENGTHS



                                                   Telephone Extension Cable Lengths

The table below details the maximum total cable distances for DS and analog extensions using different cable types.

                                                      Unshielded Twisted-Pair (UTP) - 50nf/Km
   Telephone Set Type                      AWG22                             AWG24                             AWG26       CW1308
                                          (0.65mm)                         ( 0.5mm Ø)                         (0.4mm)
     2400/5400 Series                   1200m - 3937'                    1000m - 3280'                     670m - 2200'   400m -   1310'
          4406D                         1000m - 3280'                    1000m - 3280'                     400m - 1310'   400m -   1310'
          4412D                         1000m - 3280'                     700m - 2295'                     400m - 1310'   400m -   1310'
          4424D                          500m - 1640'                     500m - 1640'                     400m - 1310'   400m -   1310'
        6400 Series                     1000m - 3280'                    1000m - 3280'                     400m - 1310'   400m -   1310'
      T3 Series (Upn)                   1000m - 3280'                    1000m - 3280'                     400m - 1310'        -
      Analog Phones                     1000m - 3280'                    1000m - 3280'                     500m - 1640'   800m -   2620'




                                                                      Page 179                                              IP Office 5-0-Draft.xls
                                              29. PROTOCOLS



    Protocol                RFC                                      Description
The IP Office supports the following protocols and standards:
V.120              ---             A standard Rate Adaption mechanism.
V.110              ---             A standard Rate Adaption mechanism.
PPP                RFC 1661        Point to Point Protocol.
LCP                RFC 1570        Link Control Protocol.
MP                 RFC 1990        Multi-Link (Point to Point) Protocol.
IPCP               RFC 1332        Internet Protocol Control Protocol.
PAP                RFC 1334        Password Authentication Protocol.
RTP/RTCP           RFC1889         Real Time and Real Time Control Protocol
CHAP               RFC 1994        Challenge Handshake Authentication Protocol.
CCP                RFC 1962        Compression Control Protocol.
STAC               RFC 1974        Stac LZS Compression Protocol.
MPPC               RFC 2118        Microsoft Point to Point Compression (Protocol).
BACP               RFC 2125        Bandwidth Allocation Control Protocol.
UDP                RFC 768         User Datagram Protocol.
IP                 RFC 791         Internet Protocol.
TCP                RFC 793         Transmission Control Protocol.
DHCP               RFC 1533        Dynamic Host Control Protocol.
NAT                RFC 1631        Network Address Translation.
BOOTP              RFC 951         Bootstrap Protocol.
TFTP               RFC1350         Trivial File Transfer Protocol.
NTP                RFC868          Network Time Protocol.
SNMPv1             RFC1157         Simple Network Management Protocol. (STD15)
                   RFC1155         Structure and Identification of Management Information for TCP/IP-based
                                   internets. (STD16)
                   RFC1212         Concise MIB Definitions. (STD16)
                   RFC1215         A Convention for Defining Traps for use with the SNMP
MIB-II             RFC1213         Management Information Base for Network Management of TCP/IP-based
                                   internets:MIB-II (STD17)
ENTITY MIB         RFC2737         Entity MIB (Version 2).
RIP                RFC1058         Routing Information Protocol
                   RFC2453         RIP Version 2. (STD56)
                   RFC1722         RIP Version 2 Protocol Applicability Statement. (STD57)
IPSEC              RFC2401         Security Architecture for the Internet Protocol
                   RFC2402         IP Authentication Header
                   RFC2403         The Use of HMAC-MD5-96 within ESP and AH
                   RFC2404         The Use of HMAC-SHA-1-96 within ESP and AH
                   RFC2405         The ESP DES-CBC Cipher Algorithm With Explicit IV
                   RFC2406         IP Encapsulating Security Payload (ESP)
                   RFC2407         The Internet IP Security Domain of Interpretation for ISAKMP.
                   RFC2408         Internet Security Association and Key Management Protocol
                   RFC2409         The Internet Key Exchange (IKE).
                   RFC2410         The NULL Encryption Algorithm and Its Use With IPsec.
                   RFC2411         IP Security Document Roadmap.
L2TP               RFC2661         Layer Two Tunneling Protocol "L2TP"
                   RFC3193         Securing L2TP using IPsec
Header Compression RFC2507         IP Header Compression (IPHC)
                   RFC2508         Compressing IP/UDP/RTP Headers for Low-Speed Serial Links
                   RFC2509         IP Header Compression over PPP
DiffServ           RFC2474         Definition of the Differentiated Services Field (DS Field) in the IPv4 and
                                   IPv6 Headers.
PPP MP             RFC1990         The PPP Multilink Protocol (MP)
Frame Relay        RFC1490         Multi protocol Interconnect over Frame Relay
Encapsulation
ML-PPP               RFC2686             The Multi-Class Extension to Multi-Link PPP




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                                           29. PROTOCOLS



Session Initiated Protocol (SIP)

 •   Rec. E.164 [2] - ITU-T Recommendation E.164: The international public telecommunication
 •   RFC 2833 [7] - RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals
 •   RFC 3261 [8] - SIP: Session Initiation Protocol
 •   RFC 3263 [10] - Session Initiation Protocol (SIP): Locating SIP Servers
 •   RFC 3264 [11] - An Offer/Answer Model with Session Description Protocol (SDP)
 •   RFC 3323 [14] - A Privacy Mechanism for the Session Initiation Protocol (SIP)
 •   RFC 3489 [18] - STUN - Simple Traversal of User Datagram Protocol (UDP) Through Network
 •   RFC 3824 [24] - Using E.164 numbers with the Session Initiation Protocol (SIP)
 •   RFC 1889 – RTP
 •   RFC 1890 - RTP Audio
 •   RFC 4566 – SDP
 •   RFC 3265 - Event Notification
 •   RFC 3515 - SIP Refer
 •   RFC 3842 - Message Waiting
 •   RFC 3310 – Authentification
 •   RFC 2976 – INFO
 •   RFC 3323 - Privacy for SIP (PAI) and draft-ietf-sip-privacy-04 (RPID)

VoIP Standards Supported

IP Office supports the following protocols and standards:
  • H.323 (V2)(1998), Packet-based multimedia communications systems
  • Q.931, ISDN user-network interface layer 3 specification for basic call control
  • H.225.0 (1998), Call signaling protocols and media stream packetization for packet-based
  • H.245 (1998), Control protocol for multimedia communication
  • Session Initiation Protocol.
  • Audio CODECs:
         • G.711 A-law/U-law
         • G.723.1 MP-MLQ
         • G.729 Annex A, Annex B, Annex AB – CS-ACELP.
  • Silence Suppression
  • Fax Relay (IP Office to IP Office Fax Transport over IP).
  • T.38 Fax support (SIP trunks and SIP endpoints).
  • Local End Echo Cancellation 25ms
  • Out of band DTMF
  • Jitter buffer, 5 frames of jitter buffer
  • Internet Standards/Specification (in addition to TCP/UDP/IP)
         • RFC 1889 – RTP/RTCP, Real Time and Real Time Control Protocol
         • RFC 2507,2508,2509 – Header Compression
         • RFC 2474 – DiffServ, Type of Service field configurable.
         • RFC 1990 - PPP Fragmentation.
         • RFC 1490 - Encapsulation for Frame Relay.
         • RFC 2686 - Multiclass Extensions to Multilink PPP.
         • RFC 3261 - Session Initiation Protocol (SIP).
         • RFC 3489 - STUN.

IP Office supports the following QSIG services across this network:

 •   Simple Telephony Call/Basic Call: ETS300 171/172.
 •   Circuit Switched Data Call/Basic Call: ETS300 171/172.
 •   Called/Calling Line ID Presentation: ETS300 173.
 •   Called/Calling Name Presentation: (SS-CNIP, SS-CONP, SS-CNIR) ETS300 237/238.
 •   Message Waiting: (SS-MWI) EN301 260/255.
 •   Transfer: (SS-CT) ETS 300 260/261.




                                               Page 181                                 IP Office 5-0-Draft.xls
                                                                                                                                                                                                                     30. Button Feature List




                                                                                                                                                                                                                                                                                                                                                                                                 IP Office Phone Support




                                                                                                                                                                                                     T3 Status Ind


                                                                                                                                                                                                                     User Admin




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         T3 IP Comfort
                                                                                                                                                                                        Status Ind




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         T3 IP Classic
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        T3 Compact




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  T3 Comfort
                                                                                                                                                                              Toggles




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     T3 Classic
                                                                                                IP Office




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Compact
  Button                                                                                                                                                          Default




                                                                                                                                                                                                                                  Analog
                                                Description




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                T3 IP
                                                                                                                                                                                                                                                                                            20DS
                                                                                                Software    Action                       Action Data




                                                                                                                                                                                                                                                                                                   20DT
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                                                                                                                                                                                                                                                                              2050




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                                                                                                                                                                                                                                                                                                                 2410

                                                                                                                                                                                                                                                                                                                        2420

                                                                                                                                                                                                                                                                                                                               3616

                                                                                                                                                                                                                                                                                                                                      3620

                                                                                                                                                                                                                                                                                                                                             3626

                                                                                                                                                                                                                                                                                                                                                    3641

                                                                                                                                                                                                                                                                                                                                                           3645

                                                                                                                                                                                                                                                                                                                                                                  3701

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                                                                                                                                                                                                                                                                                                                                                                                              4412

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                                                                                                                                                                                                                                                                                                                                                                                                                                        4612

                                                                                                                                                                                                                                                                                                                                                                                                                                               4620

                                                                                                                                                                                                                                                                                                                                                                                                                                                      4621

                                                                                                                                                                                                                                                                                                                                                                                                                                                             4624

                                                                                                                                                                                                                                                                                                                                                                                                                                                                    5402

                                                                                                                                                                                                                                                                                                                                                                                                                                                                           5410

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  5420

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         5601

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                5602

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       5610

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              5620

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     5621

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            6408

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   6416

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 9040
  Feature                                                                                                                                                          Label
                                                                                                  Level



Actions General
Dial         This action is used to dial the number contained in the Telephone Number           1.0 +       Dial            Telephone number or partial          Dial          X          X           √                X           X X √ √ √ √ √ √ √ X √ √ √ X X X                                                                                   X      X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √                                                                                                                                         X            X            X            X          X               X
             field. A partial number can be enter for the user to complete. On buttons                                      telephone number.
             with a text label area, Dial followed by the number is shown.

Group         Monitors the status of a hunt group queue. This option is only supported for      1.0 +       Group           Group name enclosed in " " double-   <group        X         √                             X           X X √ √ √ √ √ √ √ X X √ √ X X X                                                                                   X      X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √                                                                                                                                         X            X            X            X          X               X
              hunt groups with queuing enabled. The user does not have to be a member                                       quotes or group number.              name>
              of the group.
              Depending on the users button type, indication is given for when the group
              has alerting calls and queued calls (queued in this case is defined as more
              calls waiting than there are available group members).
              In IP Office 4.0 the definition of queued calls has changed to include ringing
              calls. However for operation of the Group button, ringing calls are still
              regarded as different from other queued calls.
              For pre-4.0 IP Office pressing the button displayed information about the
              longest waiting call in the queue and options to answer, drop or ignore the
              call. For IP Office 4.0 and higher the button has been changed to just
              answer the longest waiting call.
Park Call     Monitors the status of an IP Office system park slot. The user can use the        1.0 to      Advanced ->     Park slot number                     Park         √          √                             X           X X √ √ √ √ √ √ √ X √ √ √ X X X                                                                                   X      X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √                                                                                                                                         X            X            X            X          X               X
              button to park a call into that slot and to also retrieve a call parked in that               Call -> Park
              slot including calls parked by other users.                                        3.2        Call
                                                                                                 only
              Park buttons with indication will indicate when the park slot is in use.
              Similarly the Park buttons within the Phone Manager and SoftConsole
              applications can be used to park, retrieve and indicate parked calls.

              For IP Office 4.0 and higher this function has been replaced by Emulation |
              Call Park
User          Monitors whether another user's phone is idle or in use. The Telephone            1.0 +       User            User name enclosed in "double-       <the user     X         √            √                X           X X √ √ √ √ √ √ √ X X √ √ X X X                                                                                   X      X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √                                                                                                                                         X            X            X            X          X               X
              Number field should contain the users name enclosed in double quotes. The                                     quotes".                             name>.
              button can be used to make calls to the user or pickup their longest waiting
              call when ringing. On buttons with a text label, the user name is shown.

              The actions performed when the button is pressed will depend on the state
              of the target user, whether they are local or on a remote SCN system and
              the phone on which the button is programmed.

              See Note 4 below

Actions Appearance
Appearance    Creates a call appearance button. This can be used to answer and make              3.0+       Appearance ->   Optional text label.                 a=.           X         √                             X           X √ √ √ X X X X X X √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √                                                                                                                                                                                                                                X            X            X            X          X               X
              calls. Users with multiple call appearance buttons can handle multiple calls.                 Appearance
              For full details refer to the IP Office Key & Lamp Manual.
              Call appearance functions, assigned to buttons that do not have status
              lamps or icons, are automatically disabled until the user logs on at a phone
              with suitable buttons.
              For IP Office 3.2+, appearance buttons can be set with a ring delay if
              required or to not ring. This does not affect the visual alerting displayed
              next to the button. The delay uses the user's Ring Delay setting (User |
              Telephony | Multi-line Options) settings.
              Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
              appearance can occupy the full screen width, using the button on either
              side of the display line for operation and adjusting the numbering of all
              other buttons accordingly. The appearance buttons can be changed to half-
              width mode from the phone by pressing Options -> Application Options -
Bridged       > Call Appearance Width. that follows the state of another user's call
              Creates an appearance button                                                       3.0+       Appearance ->   User name and call appearance        <user         X         √                             X           X √ √ √ X X X X X X √ √ √ √ √ √ √ √ X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √                                                                                                                                                                                                                                X            X            X            X          X               X
Appearance    appearance button. The bridged appearance can be used to make and                             Bridged         button number.                       name><c
              answer calls on behalf of the call appearance user. For full details refer to                 Appearance                                           all
              the IP Office Key & Lamp Manual.                                                                                                                   appearan
              The bridged appearance button user must also have at least one call                                                                                ce label>.
              appearance button programmed. Bridged appearance functions, assigned
              to buttons that do not have status lamps or icons, are automatically
              disabled until the user logs on at a phone with suitable buttons.
              For IP Office 3.2+, appearance buttons can be set with a ring delay if
              required or to not ring. This does not affect the visual alerting displayed
              next to the button. The delay uses the user's Ring Delay setting (User |
              Telephony).
              Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
              appearance can occupy the full screen width, using the button on either
              side of the display line for operation and adjusting the numbering of all
              other buttons accordingly. The appearance buttons can be changed to half-
              width mode from the phone by pressing Options -> Application Options ->
              Call Appearance Width.
Coverage      Creates a button that alerts when a call to the specified covered user is          3.0+       Appearance ->   User name.                           <user         X         √                             X           X √ √ √ X X X X X X X √ √ X X X                                                                                   X      X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √                                                                                                                                         X            X            X            X          X               X
Appearance    unanswered after that users Individual Coverage Timer expires. The call                       Coverage                                             name>.
              coverage appearance button can be used to answer that call. For full details                  Appearance
              refer to the IP Office Key & Lamp Manual.
              The call coverage appearance button user must also have at least one call
              appearance button programmed. The covered user does not need to be
              using call appearance buttons. Coverage appearance functions, assigned to
              buttons that do not have status lamps or icons, are
              automatically disabled until the user logs on at a phone with suitable
              buttons.
              For IP Office 3.2+, appearance buttons can be set with a ring delay if
              required or to not ring. This does not affect the visual alerting displayed
              next to the button. The delay uses the user's Ring Delay setting (User |
              Telephony | Multi-line Options) settings.
              Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
              appearance can occupy the full screen width, using the button on either
              side of the display line for operation and adjusting the numbering of all
              other buttons accordingly. The appearance buttons can be changed to half-
              width mode from the phone by pressing Options -> Application Options -
              > Call Appearance Width.
Line          Creates an line appearance button linked to the activity of a specified line       3.0+       Appearance ->   Line ID number.                      <Line ID      X         √                             X           X √ √ √ X X X X X X X √ √ √ √ √ √ √ X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √                                                                                                                                                                                                                                X            X            X            X          X               X
Appearance    appearance ID number. The button can then be used to answer and make                          Line                                                 number>.
              calls on that line. For full details refer to the IP Office Key & Lamp Manual.                Appearance


              The line appearance button user must also have at least one call
              appearance button programmed before line appearance buttons can be
              programmed.
              Line appearance functions, assigned to buttons that do not have status
              lamps or icons, are automatically disabled until the user logs in at a phone
              with suitable buttons.
              Note that on 4620, 4621, 4625 and 5621 phones, buttons set to call
              appearance can occupy the full screen width, using the button on either
              side of the display line for operation and adjusting the numbering of all
              other buttons accordingly. The appearance buttons can be changed to half-
              width mode from the phone by pressing Options -> Application Options -
              > Call Appearance Width.
              For IP Office 3.2+, appearance buttons can be set with a ring delay if
              required or to not ring. This does not affect the visual alerting displayed
              next to the button. The delay uses the user's Ring Delay (User | Telephony
              | Multi-line Options ) setting.
              For IP Office 4.2+, line appearances are supported on T3 and T3 IP phones.
              These phones do not require (or support) call appearance buttons in order
              to use line appearances.




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                                                                                                                                                                                                 30. Button Feature List




Actions: Emulation
Abbreviated This function allows quick dialing of a stored number.                               1.0+   Emulation ->    Telephone number or partial             AD            X          X       √     X X √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √ √         √   √   √   √   √
Dial                                                                                                    Abbreviated     number
                                                                                                        Dial            • Full Number
                                                                                                                        The number is dialled.
                                                                                                                        • Partial Number
                                                                                                                        The partial number is dialled and
                                                                                                                        the user can then complete dialing
                                                                                                                        the full number.
Abbreviated Not supported. Provided for CTI emulation only . Allows a user to enter a            1.0+   Emulation ->    None                                    Pause         X          X       X     X X √ √ √ √ √ √ √ X √ √ √ √ √ √ √ √ X X √ √ √ √ X √ √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √       X   X   X   X   X   X
Dial Pause  pause character when programming an abbreviated dial.                                       Abbreviated
                                                                                                        Dial Pause
Abbreviated    Allows a user to program abbreviated dialing numbers against other                1.0+   Emulation ->    None                                    Prog          X          X       √     X X X X X X X X X X X X X X X X   X   X X X X X X X X X X X X X X X X X X X X X X X X X X X   X   X   X   X   X   X
Dial           programmable buttons. This function cannot be used to overwrite call                     Abbreviated
Program        appearance buttons.                                                                      Dial Program
Abbreviated    Not supported. Provided for CTI emulation only . Allows a user to enter a         1.0+   Emulation ->    None                                    Stop          X          X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X √ √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Dial Stop      stop character when programming an abbreviated dial.                                     Abbreviated
                                                                                                        Dial Stop
Account        Enter an account code for a call. This button can be used before dialing a        1.0+   Emulation ->    Optional. If an code is set it must     Acct          X          X   √   √     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Code Entry     number or during a call.                                                                 Account Code    match an account code set in the
                                                                                                        Entry           account codes list. If no account
                                                                                                                        code is set, the phone display will
                                                                                                                        request entry of a valid code. This
                                                                                                                        option is not supported on XX02
                                                                                                                        phones.
ACD Agent      Not supported. Provided for CTI emulation only.                                   1.0+   Emulation ->    None                                    Stats         X          X       X     X X √ √ X √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Statistics                                                                                              ACD Agent
                                                                                                        Statistics
ACD Stroke     Not supported. Provided for CTI emulation only.                                   1.0+   Emulation ->    None                                    Count         X          X       √     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Count                                                                                                   ACD Stroke
                                                                                                        Count
AD Special     Not supported. Provided for CTI emulation only. Allows a user to enter a          1.0+   Emulation ->    None                                    Mark          X          X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Function       mark character when programming abbreviated dial.                                        AD Special
Mark                                                                                                    Function Mark
AD Special     Not supported. Provided for CTI emulation only. Allows a user to enter a          1.0+   Emulation ->    None                                    Wait          X          X       X     X X √ √ X √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Function       Wait for Dial Tone character when programming an abbreviated dial.                       AD Special
Wait                                                                                                    Function Wait
AD Special  Not supported. Provided for CTI emulation only. Allows a user to enter a             1.0+   Emulation ->    None                                    Sfunc         X          X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Functions   special character (mark, pause suppress, wait)                                              AD Special
            when entering an abbreviated dial.                                                          Functions
AD Suppress Suppresses the display of dialed digits on the telephone display. Dialed             1.0+   Emulation ->    None                                    Spres        √        √          X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
            digits are replaced with an s character.                                                    AD Suppress
Automatic   Sets a ringback on the extension being called. When the target extension             1.0+   Emulation ->    None                                    AutCB        √        √          √     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Callback    ends its current call, the ringback user is rung (for their set No Answer                   Automatic
            Time/Allocated Answer Interval) and if they answer, a new call is made to                   Callback
            the target extension.
            Ringback can be cleared using the Cancel Ring Back When Free function.

Automatic      Call an extension and have the call answered on speaker phone. Handsfree          1.0+   Emulation ->    User number or name. For IP Office      Iauto         X          X   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ √     √   √   √   X   X
Intercom       auto-answer must be supported by the called extension. If the extension is               Automatic       4.0+ this field can be left blank for
               not free when called, the call is presented as a normal call on a call                   Intercom        number entry when pressed
               appearance button if available
Call           Switches forward unconditional on and sets the forward number to the              1.0+   Emulation ->    Telephone number or blank for          CFrwd         √        √          X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Forwarding     number specified or prompts the user to enter a number if none is                        Call Forwarding entry when pressed.
All            specified.                                                                               All             • If blank, the phone displays the
                                                                                                                        user's current forward number and
                                                                                                                        allows it to be changed if required.
                                                                                                                        This option is not supported on
                                                                                                                        XX02 phone models.
                                                                                                                        • If blank, IP Office 4.0+ user's with
                                                                                                                        a login code will be prompted to
                                                                                                                        enter that code to use this function.

Call Park      Allows the user to park and unpark calls. The button can be used in two           1.0+   Emulation ->    Optional. Either blank or a specific    CPark        √        √          √     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               ways, either associated with a specified park slot                                       Call Park       park slot number
               number or unspecified.
               · When associated with a specific park slot number, the button will park and
               unpark calls from that park slot and
               indicate when a call is parked in that park slot.
               · When not associated with a specific park slot number, the button will park
               calls by assigning them a park slot
               number based on the users extension number. For example, for extension
               XXX, the first parked call is assigned to
               park slot XXX0, the next to XXX1 and so on up to XXX9. The button will
               indicate when there are parked calls in any
               of those slots.
               · With a call connected, pressing the button will park that call using a park
               slot number assigned by the system
               based on the extension number.
               · With no call connected, pressing the button will display details of any calls
               parked by the extension and allow
Call Park To   their retrieval. to park their current call against another user's extension.
               Allows the user                                                                   1.0+   Emulation ->    User number. For IP Office 4.0+         Rpark      X         X           √     X X √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Other          The parked call indication on that extension is                                          Call Park to    this field can be left blank for        ("Park" in Pre-4.0   Pre-
Extension      then activated according to the telephone type.                                          Other           number entry when pressed.              pre-4.0 IP           4.0
               If the target extension has a Call Park button with no specific park slot                Extension       · For IP Office 4.0+, on large          Office)
                                                                                                                                                                           √ 4.0+
               number, the parked call will be indicated by that                                                        display phones, if configured
                                                                                                                                                                                     √
                                                                                                                                                                                     4.0+
               button and can be unparked from the list of parked calls shown when that                                 without a preset target this type of
               button is pressed.                                                                                       button will
               · Pre-IP Office 4.0                                                                                      display an interactive button menu
               The park slot number assigned to the parked call is based on the number of                               for target selection.
               the extension against which the call is
               being parked. For example, calls parked against extension 203 are assigned
               park slot ID 2030, 2031 and so on up to
               2039 depending on the number of calls parked.
               · IP Office 4.0+
               The park slot number assigned to the parked call is based on the number of
               the extension parking the call. For
               example, calls parked by extension 201 are assigned the park slot ID 2010,
               2011 and so on up to 2019 depending on
               the number of calls parked.
Call Pickup    Answer an alerting call on the system.                                            1.0+   Emulation ->    None                                    CpkUp         X          X   √   √     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ √     √   √   X   X   X
                                                                                                        Call Pickup

Cancel         Not supported. Provided for CTI emulation only. Cancels the last Leave            1.0+   Emulation ->    None                                    CnLWC         X          X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Leave Word     Word Calling message originated by the user.                                             Cancel Leave
Calling                                                                                                 Word Calling
Consult        Not supported. Provided for CTI emulation only.                                   1.0+   Emulation ->    None                                    Cnslt         X          X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                        Consult
Dial           Call an extension and have the call automatically answered on speaker             1.0+   Emulation ->    User number or name or blank for       Idial          X          X   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Intercom       phone after 3 beeps. The extension called must support a handsfree                       Dial Intercom   number entry when pressed.
               speaker. If the extension does not have a handsfree microphone then the                                  · For IP Office 4.0+, on large display
               user must use the handset if they want to talk. If the extension is not free                             phones, if configured without a
               when called, the call is presented as a normal call on a call appearance                                 preset target this type of button will
               button if available.                                                                                     display an interactive button menu
               · For IP Office 4.2 Q4 maintenance release and higher this feature can be                                for target selection.
               used as part of handsfree announced transfers .
Directed       Pickup a call ringing at a specific extension or hunt group.                      1.0+   Emulation ->    User number or name or group           DpkU           X          X       X     X X √ √ √ √ √ √ √ √ √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Call Pickup                                                                                             Directed Pickup number or name or blank for
                                                                                                                        number entry when pressed.
                                                                                                                        · For IP Office 4.0+, on large display
                                                                                                                        phones, if configured without a
                                                                                                                        preset target this type of button will
                                                                                                                        display an interactive button menu
                                                                                                                        for target selection.




                                                                                                                                                                                                       Page 183                                                                                                              IP Office 5-0-Draft.xls
                                                                                                                                                                                     30. Button Feature List




Directory     A Dir button provides access to various directories and allows telephone         1.0+   Emulation ->        None                                   Dir     X   X   √   X     X X √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √ √     √   √   √   √   √
              number selection by dialed name matching. The directories available for                 Directory
              searching depend on the phone type, see User Directory Access . Once they
              user has selected a directory, dialing on the dial pad letter keys is used to
              display matching names, with controls for scrolling through the matching
              names and for calling the currently displayed name.
              The method of name matching is controlled by the Dial by Name (System |
              Telephony | Telephony) setting in the IP Office configuration:
                     · With Dial By Name on
                     Matching is done against all the dial keys pressed. For example,
                     dialing 527 matches names starting with JAS (for example "Jason")
                     and KAR (for example "Karl"). Only the first 50 matches are
                     displayed.
                     · With Dial By Name off
                     Matching is done against the first letter only. For example pressing 5
                     displays names beginning with J. Press 5 again displays names
                     beginning with K. Only the first 50 matches are displayed. This mode
                     is not supported by IP Office 5.0+.
                     Name dialing functions on IP Office assume that the phone is using
                     the standard ITU keypad
                     · Dialing Spaces
                     For names that include spaces, the method of indicating a space has
                     changed in IP Office 5.0.
                     · Pre-IP Office 5.0
                     To enter a name with a space, nothing is dialed for the space. For
                     example "John S..." is dialed as 56467.
                     · IP Office 5.0+
                     To enter a name with a space, the 0 key is used for the space. For
                     example "John S..." is dialed as 564607.
Drop          This action is supported on phones which do not have a permanent Drop            1.0+   Emulation ->        None                                   Drop    X   X       √     X X X X √ √ √ √ √ X X X X X X X   X   X X X √ √ √ √ X X X X X X X X X X X X X X X X X X X X   X   X   X   X   X   X
              button.                                                                                 Drop
              · For a currently connected call, pressing Drop disconnects the call. When
              drop is used to end a call, silence is returned to the user rather than dial
              tone. This is intended operation, reflecting that Drop is mainly intended for
              use by call center headset users.
              · If the user has no currently connected call, pressing Drop will redirect a
              ringing call using the user's Forward on No Answer setting if set or
              otherwise to voicemail if available.
              · For a conference call, on phones with a suitable display, Drop can be used
              to display the conference parties and select which party to drop from the
              conference.
Group         Makes a paging call to an extension or group specified. If no number is          1.0+   Emulation ->        User number or name or group           GrpPg   X   X   √   √     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Paging        specified, this can be dialed after pressing the button. The target extension           Group Paging        number or name.
              or group members must be free and must support hands-free auto-answer
              in order to hear the page.                                                                                  For IP Office 4.0+ this field can be
                                                                                                                          left blank for number entry when
              On Avaya phones with a CONFERENCE button, a paged user can convert                                          pressed
              the page call into a normal call by pressing that button.
Headset       This function is intend for use with Avaya phones that have separate             1.4+   Miscellaneous - None                                       HdSet   √   √   √   X     X X X X X X X X X X X X X X X X   X   X X X X √ √ √ X X √ X √ X X √ X X X X X X X X X X X X   √   √   √   √   √   √
Toggle        handset and headset sockets but do not provide a dedicated Headset                      > Headset
              button, for example older style 4400 and 4600 series phones. On phones                  Toggle
              without a headset socket or with a dedicated Headset button this control
              will have no effect.
Inspect       Not supported. Provided for CTI emulation only. Allows users on display          1.0+   Emulation ->        None                                   Inspt   X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
              phones to determine the identification of held calls. Allows users on an                Inspect
              active call to display the identification of incoming calls.
Internal      This function is also know as hands-free auto-answer. Sets the user's            1.0+   Emulation ->        Optional· If left blank this function HfAns    √   √   √   √     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Auto-         extension to automatically connect internal calls after a single ring. This             Internal Auto-      acts as described above for internal
Answer        function should only be used on phones that support hands-free operation.               Answer              auto-answer.
                                                                                                                          · IP Office 4.1+ supports the entry
                                                                                                                          of FF as the Action Data. In that
                                                                                                                          case the button will enable/disable
                                                                                                                          headset force feed operation for
                                                                                                                          external calls. In this mode, when
                                                                                                                          headset mode is selected but the
                                                                                                                          phone is idle, an incoming external
                                                                                                                          call will cause a single tone and
                                                                                                                          then be automatically connected.
                                                                                                                          This operation is only supported on
                                                                                                                          Avaya phones with a fixed
                                                                                                                          HEADSET button. Ring delay is
                                                                                                                          applied if set on the call or line
                                                                                                                          appearance button receiving the call
                                                                                                                          before the call is auto-connected.

Leave Word    Not supported. Provided for CTI emulation only. Leaves a message for the         1.0+   Emulation ->   None                                        LWC     X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Calling       user associated with the last number dialed to                                          Leave Word
              call the originator.                                                                    Calling
Manual        Not supported. Provided for CTI emulation only.                                  1.0+   Emulation ->   None                                        Excl    X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Exclude                                                                                               Manual Exclude

Priority      Not supported. Provided for CTI emulation only.                                  1.0+   Emulation ->        None                                   Pcall   X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Calling                                                                                               Priority Calling.
Ringer Off    Switches the phone's call alerting ring on/off.                                  1.0+   Emulation ->        None                                   RngOf   √   √       √     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                      Ringer Off
Self-         Allows a user to program features against other programmable buttons             1.0+   Emulation ->        If no value is set, the button        Admin    X   X       √     X √ √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √ √     √   √   √   √   √
Administer    themselves. See Using an Admin Button for full details. From IP Office 3.0+,            Self-               allows user programming of the
              Appearance can no longer be used to create call appearance buttons.                     Administer.         following emulation actions: (See
              Similarly, existing call appearance button cannot be overwritten using any                                  note 1 below)
              of the other Admin button functions.                                                                        If 1 is entered as the telephone
              · For IP Office 4.0+ user's with a log in code will be prompted to enter that                               number, allows user programming
              code when they use this button action.                                                                      of the following IP Office functions:
              · For IP Office 4.2+, T3 phone users can access a similar set of functions for                              (See note 2 below)
              button programming, see T3 Phone Self-Administration .                                                      If 2 is entered, the button can be
              · On 4412D+, 4424D+, 4612IP, 4624IP, 6408D, 6416D, 6424D phones:                                            used for viewing details of the IP
              · Admin can be permanently accessed via Menu , , , Admin. See Using a                                       Office control unit type and its
              Menu Key .                                                                                                  software version. If the user also
              · Admin1 can be permanently accessed via Menu , Menu , , ProgA, , , DSS.                                    has their System Phone setting
                                                                                                                          (User |Telephony) enabled, they
                                                                                                                          can also use the button to manually
                                                                                                                          set the IP Office system's date and
                                                                                                                          time. If the user has a Login Code
                                                                                                                          set then that is requested. This
                                                                                                                          option is available in the IP Office
                                                                                                                          4.1+.
Send All      Sets the user's extension into 'Do Not Disturb' mode. Callers, other than        1.0+   Emulation ->        None                                   SAC     √   √   √   √     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Calls         those on the user's do not disturb exception list, receive busy or are                  Send All Call
              diverted to the users voicemail mailbox. Note that with a call already
              connected and other calls already alerting, enabling Do Not Disturb will not
              affect those calls already existing. For full details of see Do Not Disturb

              When on, most Avaya phones display an N on the display. This function and
              the Do Not Disturb On function work in parallel, ie. setting one sets the
              other.

Stored        Not supported. Provided for CTI emulation only.                                  1.0+   Emulation ->  None                                         BtnVu   X   X       X     X X √ √ X √ √ √ √ √ √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Number        Allows a user to view the contents of any programmed feature button.                    Stored Number
View                                                                                                  View
Time of Day   Displays the time and date on the user's telephone. This function is ignored     1.0+   Emulation ->  None                                         TmDay   √   √       √     X X √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
              on those Avaya IP Office phones that display                                            Time of Day
              the date/time by default.
Timer         Starts a timer running on the display of the user's extension. The timer         1.0+   Emulation ->        None                                   Timer   √   √       √     X X √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
              disappears when the user end a call. Note: This function is ignored on those            Timer
              Avaya IP Office phones that display a call timer by default.




                                                                                                                                                                                           Page 184                                                                                                              IP Office 5-0-Draft.xls
                                                                                                                                                                                       30. Button Feature List




Twinning       This action can be used by user's setup for mobile twinning. Mobile twinning        3.2+   Emulation ->    None                                  Twinning   √   √       √     X X √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √       X   X   X   X   X   X
               requires entry of a Mobility Features license and a twinning destination                   Twinning
               number in to the IP Office configuration. This action is not used for internal
               twinning.

             The button allows the user to set and change the destination for their
             twinned calls. It can also be used to switch mobile
             twinning on/off and indicates the status of that setting.
                     · For user's setup for one-X Mobile Client, changes to their Mobile
                     Twinning status made through the IP Office configuration or using a
                     Twinning button are not reflected in the status of the Extension to
                     Cellular icon on their mobile client. However, changes to the
                     Extension to Cellular status made from the mobile client are
                     reflected by the Mobile Twinning field in the IP Office configuration.
                     Therefore for one-X Mobile Client users it is recommended that they
                     control their Mobile Twinning status through the one-X Mobile Client
                     rather than through a Twinning button.
             In addition, when a call has been routed from the IP Office to the twinned
             destination, the twinning button can be used to retrieve the call at the
             twinned user's primary extension.
             · In configurations where the call arrives over an IP trunk and the outbound
             call is on an IP trunk SCN may optimise the routing and in this case the
             button may not be useable to retrieve the call.
Visual Voice This action provides the user with a display menu for access to their                 4.0+   Emulation ->    None                                  Voice      X   X       X     X X √ √ X X X X X X X √ √ X X X   X   X X X X √ √ √ X X X √ X √ √ X X √ √ X X √ √ √ X X X √   X   √   √   √   √   √
             mailbox. It can be used with Voicemail Pro (Intuity and IP Office modes)                     Visual Voice
             and Embedded Voicemail. The menu provide the user with options to
             listening to messages, leaving messages and managing the mailbox.

               If pressed when a call is connected, the button allows entry of an extension
               number for direct to voicemail transfer of the connected call.

               On phones that have a display but do not support full visual voice operation
               as indicated below, use of the button for user
               mailbox access using voice prompts and for direct to voicemail transfer
               during a call is supported (does not include T3
               and T3 IP phones).

               For IP Office 4.2+, access to Visual Voice on supported phones can be
               triggered by the phone's MESSAGES button rather than requiring a
               separate Visual Voice programmable button. This is done using the System
               | Voicemail option Messages button goes to Visual Voice.

Actions: Advanced
Acquire Call See Call Steal                                                                        1.1+   Advanced ->     User number or blank for last call    Aquir      X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                          Call -> Call    transferred.
                                                                                                          Steal
After Call     This button is used by users configured as an CCR Agent (User | Telephony           4.2+   Advanced ->     None                                  CWrk       √   √       X     X X √ √ X X X X X X X √ √ X X X   X   X X X X X X X X X √ √ √ √ √ √ X √ √ X X √ √ √ X X X X   √   √   √   √   √   √
Work           | Supervisor Settings )and working with the IP Office Customer Call                        Miscellaneous -
               Reporter (CCR) application. It shows the CCR agent their current After Call                > After Call
               Work (ACW) status and allow them to manually change status. While in                       Work
               ACW state, the agent will not receive hunt group calls.
               CCR Agents can be automatically put into and taken out of ACW by the IP
               Office if the user is configured for Automatic
               After Call Work (User | Telephony | Supervisor Settings ). Those users
               must have an After Call Work button.

Break Out      This feature is usable within an IP Office Small Community Network. It              4.0+   Advanced ->     Optional. The system name or IP       BkOut      X   X       X     X X √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ X X X X       X   X   X   X   X   X
               allows a user on one system in the network to specify that the following                   Dial -> Break   address of the required IP Office
               dialing be processed by another IP Office system on the network as if the                  Out             system can be specified. If no
               user dialed it locally on that other system.                                                               system name or IP address is set,
               On phones with a multi-line display, if the target IP Office system is not                                 on display phones a list of systems
               specified in the button settings, a menu of the available systems in the                                   within the Small Community
               network is displayed from which a selection can be made.                                                   Network is
                                                                                                                          displayed when the button is
                                                                                                                          pressed.
Busy On        When on, busy on held returns busy to new calls while the user has an               1.1+   Advanced ->     1 for on, 0 for off                   BusyH      X   X       X     X √ √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Held           existing call on hold.                                                                     Busy -> Busy
               While this feature can be used by users with appearance keys, it is not                    on Held
               recommended as this overrides the basic call handling intent of appearance
               keys.
Call Intrude   Intrudes on the existing call of the specified target extension. All call parties   1.1+   Advanced ->     User number or blank for entry        Intru      X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               are put into a conference and can talk. Use of this feature is subject to the              Call -> Call    when pressed
               Can Intrude status of the intruder and the Cannot be Intruded status of the                Intrude
               other call parties.
               If the target is idle, the function is changed to a normal call.
Call List      This function is only supported for T3 phones. It provides access to a list of      3.1+   Advanced ->       None                                LIST       X   √   √   X     X X X X X X X X X X X X X X X X   X   X X X X X X X X X X X X X X X X X X X X X X X X X X X   √   √   √   √   √   √
               received calls.                                                                            Call -> Call List
Call Listen    This feature allows a user to monitor another conversation without being            1.1+   Advanced ->       User number                         Listn      X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               heard. It requires the user being monitored to be a member of the group                    Call -> Call
               set as the button user's Monitor Group (User | Telephony) in the IP                        Listen
               Office configuration. The use of call listen is also controlled by the Can
               Intrude setting of the user and the Cannot Be Intruded settings of the
               target. It is not affected by the settings of the third party to the
               call if they are internal.
               • Warning: The use of monitoring may be subject to local and national
               restrictions. This feature should only be used in compliance with those
               restrictions.
               • Note: On pre-4.0 IP Office systems, IP phone extensions can be used to
               monitor but cannot be monitored
Call Pickup    Pick up the first available ringing call on the system.                             1.1+   Advanced ->     None                                  PickA      X   X   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ √     √   √   X   X   X
Any                                                                                                       Call -> Call
                                                                                                          Pickup Any
Call Pickup    Pick up a call ringing any hunt group of which the user is a member.                1.1+   Advanced ->     None                                  PickG      X   X   √   X     X X √ √ X √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ √     √   √   X   X   X
Group                                                                                                     Call -> Call
                                                                                                          Pickup Group
Call Pickup    This feature can be used to pick up any call to an extension that is a              1.1+   Advanced ->     Group number or name                  PickM      X   X   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ √     √   √   X   X   X
Members        member of the hunt group specified. The call picked up does not have to be                 Call -> Call
               a hunt group call.                                                                         Pickup
                                                                                                          Members
Call Queue     Transfer the call to the target extension if free or busy. If busy the call is      1.1+   Advanced ->     User number                           Queue      X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               queued to wait for the phone to become free.                                               Call -> Call
               This is similar to transfer except it allows you to transfer calls to a busy               Queue
               phone.
Call Record    This feature allows you to record a conversation and requires Voicemail Pro         1.1+   Advanced ->     None                                  Recor      X   √   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               to be installed. An advice of recording warning will be given if configured on             Call -> Call
               the voicemail system. The recording is placed in the mailbox specified by                  Record
               the user's Manual Recording Mailbox setting. Call recording also requires
               available conference resources similar to a threeparty conference.

Call Steal   This function can be used with or without a specified user target.                    1.1+   Advanced ->     User number or blank for last call    Aquir      X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
             · If the specified target has alerting calls, the function will connect to the               Call -> Call    transferred.
             longest waiting call.                                                                        Steal
             · If the specified target has no alerting calls but does have a connected call,
             the function will take over the connected call, disconnecting the original
             user. This usage is subject to the Can Intrude setting of the Call Steal
             user and the Cannot Be Intruded setting of the target. The feature is
             independent the intrude settings of the third party to the call.
             · If no target is specified, the function attempts to reclaim the users last
             ringing or transferred call if it has not been answered or has been answered
             by voicemail.
Call Waiting Switches call waiting off for the user. This button function is obsolete, the         1.1+   Advanced ->     None                                  CWOff      X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Off          Call Waiting On button function toggles on/off and indicates current status.                 Call -> Call
                                                                                                          Waiting Off
Call Waiting Enables call waiting on the user's extension. When the user is on a call and          1.1+   Advanced ->     None                                  CWOn       √   √       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
On           another call arrives, they will hear a call waiting tone. Note: Call waiting                 Call -> Call
             does not operate for user's with call appearance buttons. See Call Waiting .                 Waiting On

Call Waiting Disables call waiting, if on, for the duration of the extension's next call.          1.1+   Advanced ->     None                                  CWSus      X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Suspend                                                                                                   Call -> Call
                                                                                                          Waiting
                                                                                                          Suspend




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                                                                                                                                                                                           30. Button Feature List




Cancel All     Cancels forward unconditional, forward on busy, forward on no answer,              1.1+   Advanced ->     None                                      FwdOf   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Forwarding     follow me and do not disturb if any of those are active on the user's                     Call -> Cancel
               extension.                                                                                All Forwarding
Cancel Ring    Cancels any existing ringback set by the user, see Ring Back When Free .           1.1+   Advanced ->     None                                      RBak-   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Back When      Note the Ring Back When Free buttons                                                      Miscellaneous -
Free           provide both status indication of when set and toggle to cancel or set                    > Cancel Ring
               ringback when free.                                                                       Back When
                                                                                                         Free
Channel        For Avaya use only.                                                                1.1+   Advanced ->     Channel                                   ChMon   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Monitor                                                                                                  Call -> Channel
                                                                                                         Monitor

Clear Call     This feature can be used to end the last call put on hold. This can be used        1.1+   Advanced ->       None                                    Clear   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               in scenarios where a first call is already on hold and simply ending the                  Call -> Clear
               second call will cause an unsupervised transfer of the first call.                        Call

Clear CW    End the user's current call and answer any call waiting. Requires the user            1.1+   Advanced ->       None                                    ClrCW   X       X       X     X X √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
            to also have call waiting indication on. This function does not work for users               Call ->Clear
            with multiple call appearance buttons.                                                       CW
Clear Hunt  Changes the specified hunt group from 'Night Service' mode to 'In Service'            1.1+   Advanced ->       Group number                            HGNS-   X       X       X     X X √ √ X √ √ √ √ √ √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Group Night mode.                                                                                        Call -> Clear     · IP Office 4.0+: If left blank, the
Service     This button function is obsolete. The Set Hunt Group Night Service function                  Hunt Group        button will affect all hunt groups of
            can be used to toggle a group in/out of service and provides lamp status                     Night Service     which the user is a member.
            indication.
            Note: If the hunt group has been placed into night service mode by an
            associated time profile, this function cannot override that night service
            mode.
Clear Hunt  Changes the specified hunt groups status from 'Out of Service' mode to 'In            1.1+   Advanced ->       Group number                            HGOS-   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Group Out   Service' mode.                                                                               Call -> Clear     · IP Office 4.0+: If left blank, the
Of Service  This button function is obsolete. The Set Hunt Group Out Of Service                          Hunt Group Out    button will affect all hunt groups of
            function can be used to toggle a group in/out of service and provides lamp                   of Service        which the user is a member.
            status indication.
Clear Quota Quotas can be assigned to IP Office on outgoing calls to data services such           1.1+   Advanced ->       Service name" or " (all services)       Quota   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
            as internet connections. The quota defines the number of minutes available                   Call -> Clear
            for the service within a time frame set within the service, for example each                 Quota
            day, each week or each month.
            The Clear Quota function can be used to reset the quota for a specific IP
            Office service or for all IP Office services.
Conference Places all the calls the user has on hold into a conference with the user.             1.1+   Advanced ->    None                                       Conf+   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Add                                                                                                      Call ->
                                                                                                         Conference Add

Conference     This feature allows a user to join a specific numbered conference. By              1.1+   Advanced ->       Conference number. This can be an       CnfMM   X   X           X     X X √ √ X √ √ √ √ √ √ √ √ X X X   X   X X X √ √ √ √ X √ √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Meet Me        default, ad hoc conferences are assigned numbers starting from 100 for the                Call ->           alphanumeric value up to 15                         Pre-
               first conference in progress. Therefore specifying a number away from this                Conference        characters.                                         4.0
               range ensure that the conference joined is not an ad hoc conference                       Meet Me
               started by other users.
                                                                                                                                                                               √
                                                                                                                                                                               4.0+
               For pre-IP Office 5.0 systems, this function is not supported on IP500
               systems without an IP500 Upgrade Standard to Professional license.
               For IP Office 4.1+ this button has been enhanced. A currently connected
               caller can be transferred into the conference by pressing TRANSFER, then
               the Conference Meet Me button and TRANSFER again to complete the
               transfer. This allows the user to place callers into the conference specified
               by the button without being part of the conference call themselves.
               This option is only support on Avaya phones with a fixed TRANSFER button
               (excluding T3 and T3 IP phones).


Dial 3K1       The call is presented to local exchange as a "3K1 Speech Call". Useful in          1.1+   Advanced ->       Telephone number                        D3K1    X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               some where voice calls cost less than data calls.                                         Dial -> Dial
Dial 56K       The call presented to local exchange as a "Data Call".                                    3K1
                                                                                                  1.1+   Advanced ->       Telephone number                        D56K    X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                         Dial -> Dial
Dial 64K       The call presented to local exchange as a "Data Call".                                    56K
                                                                                                  1.1+   Advanced ->     Telephone number                          D64K    X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                         Dial -> Dial
                                                                                                         64K
Dial CW        Call the specified extension number and force call waiting indication on if        1.1+   Advanced ->     User number                               DCW     X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               the extension is already on a call. The call waiting indication will not work if          Dial -> Dial CW
               the extension called has multiple call appearance buttons in use.

Dial Direct    Call an extension and have the call automatically answered on speaker              1.1+   Advanced ->       User number or name or blank for        Dirct   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               phone after 3 beeps. The extension called must support a handsfree                        Dial -> Dial      entry when pressed.
               speaker. If the extension does not have a handsfree microphone then the                   Direct            · If left blank, the Dial Direct
               user must use the handset if they want to talk. If the extension is not free                                button can be used with User
               when called, the call is presented as a normal call on a call appearance                                    buttons to specify the target.
               button if available.
               · For IP Office 4.2 Q4 maintenance release and higher this feature can be
               used as part of handsfree announced transfers .
Dial           Dials the number specified regardless of any outgoing call barring applicable      1.1+   Advanced ->       Telephone number                        Emrgy   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Emergency      to the user.                                                                              Dial -> Dial
                                                                                                         Emergency
Dial           Intrudes on the existing connected call of the specified target extension.         1.4+   Advanced ->       User number or name or blank for       Inclu    X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Inclusion      The intruder and the target extension can then talk but cannot be heard by                Dial -> Dial      user selection.
               the other party.                                                                          Inclusion         · For IP Office 4.0+, on large display
               During the intrusion all parties hear a repeated intrusion tone. When the                                   phones, if configured without a
               intruder hangs-up the original call parties are reconnected.                                                preset target this type of button
               Use of this feature is subject to the Can Intrude status of the intruder and                                willdisplay an interactive button
               the Cannot be Intruded status of the other call parties if internal.                                        menu for target selection.

Dial Paging    Makes a paging call to an extension or group specified. If no number is            1.1+   Advanced ->       User number or name or group            Page    X       X   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               specified, this can be dialed after pressing the button. The target extension             Dial -> Dial      number or name or blank for
               or group members must be free and must support hands-free auto-answer                     Paging            number entry when pressed.
               in order to hear the page.
               On Avaya phones with a CONFERENCE button, a paged user can convert
               the page call into a normal call by pressing that button.
Dial           Call the specified extension using its Base Extension number setting. This is      1.4+   Advanced ->       Extension port base extension           PhyEx   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Physical       regardless of the current user logged on at that extension and any                        Dial -> Dial      number.
Extn By        forwarding, follow me or do not disturb settings applied by the extension                 Physical Extn
Number         user. This function requires the extension to be assigned a default                       By Number
               extension number in the IP Office configuration. If the extension does not
               have a default extension number, Dial Physical Extn by ID should be used.

Dial           Call the specified extension, if free, regardless of the current user logged on    1.4+   Advanced ->       Extension port ID number.               DialP   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Physical       at that extension and any forwarding, follow me or do not disturb settings                Dial -> Dial
Extn By ID     applied by the extension user. This function uses the port ID shown in the                Physical Extn
               IP Office configuration.                                                                  By ID
Dial Speech    This feature allows a short code to be created to force the outgoing call to       1.1+   Advanced ->       Telephone number                        DSpch   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               use the Speech bearer capability.                                                         Dial -> Dial
                                                                                                         Speech
Dial V110      The call is presented to local exchange as a "Data Call".                          1.1+   Advanced ->       Telephone number                        DV110   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                         Dial -> Dial
                                                                                                         V110
Dial V120      The call is presented to local exchange as a "Data Call".                          1.1+   Advanced ->       Telephone number                        DV120   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                         Dial -> Dial
                                                                                                         V120
Dial Video     The call is presented to the local exchange as a "Video Call".                     1.1+   Advanced ->       Telephone number                        Dvide   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                         Dial -> Dial
                                                                                                         Video
Display Msg Allows the sending of special functions to feature phones.                            1.0+   Advanced ->      The telephone number takes the       Displ       X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                         Dial -> Display  format xxxx;[0)nnn/ppppppp
                                                                                                         Msg              where:
                                                                                                                          • xxx is the target extension.
                                                                                                                          • nnn is the Definity feature
                                                                                                                          number of the emulation feature.
                                                                                                                          (See Note 3 below)
                                                                                                                          • ppppppp is the parameter data if
                                                                                                                          required.
Do Not         Adds a number to the user's "Do Not Disturb Exception List". This can be           1.1+   Advanced ->      Telephone number or CLI. Up to 31 DNDX+          X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Disturb        the number of an internal user or a number to match the CLI of a particular               Do Not Disturb - characters. For CLI numbers any
Exception      external caller.Calls from that number, except hunt group calls, will ignore              > Do Not         prefix added by the IP Office system
Add            the user's Do Not Disturb setting. For further details see Do Not Disturb                 Disturb          must also be included.
               (DND) in the Telephone Features section.                                                  Exception Add




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                                                                                                                                                                                    30. Button Feature List




Do Not        Removes a number from the user's "Do Not Disturb Exception List". This        1.1+   Advanced ->      Telephone number or CLI.                DNDX-   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Disturb       can be the number of an internal user or a number to match the CLI of a              Do Not Disturb -
Exception     particular external caller.                                                          > Do Not
Delete                                                                                             Disturb
                                                                                                   Exception
                                                                                                   Delete
Do Not        Cancels the user's 'do not disturb' mode if set. This button function is      1.1+   Advanced ->      None                                    DNDOf   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Disturb Off   largely obsolete as the do not disturb on function toggles on/off and                Do Not Disturb -
              indicates the button status.                                                         > Do Not
                                                                                                   Disturb On
Do Not        Acts the same as Send All Calls . Note that for T3 phones, a Do Not Disturb   1.1+   Advanced ->      None                                    DNDOn   √    √      √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ √     √   √   √   √   √
Disturb On    On button programmed through the phone will be shown as a Send All Call              Do Not Disturb -
              button in the IP Office Manager configuration.                                       > Do Not
                                                                                                   Disturb On
Extn Login  This feature allows user configured with a log in code to take over             1.1+   Advanced ->      None                                    Login   √       X       X     X √ √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
            ownership of an physical extension. That user's                                        Extn -> Extn
            associated extension number becomes the number of the extension while                  Login
            they are logged in along with all their user
            settings (if appropriate to the phone type).
            If the user logging in was already logged in or associated with another
            phone, they will be automatically logged out that
            phone.
            When used, the user will be prompted to enter their extension number and
            then their log in code. Login codes of up to 15
            digits are supported with Extn Login buttons. Login codes of up to 31 digits
            are supported with Extn Login short codes.
Extn Logout Logs out a user from the phone. The phone will return to its normal default     1.1+   Advanced ->       None                                   Logof   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
            user, if an extension number is set against the physical extension settings            Extn -> Extn
            in the configuration. Otherwise it takes the setting of the NoUser user. This          Logout
            action is obsolete as Extn Login can be used to log out an existing logged
            in user.
            If the user who logged out was the default user for an extension, dialing
            *36 will associate the extension with the user unless they are set to forced
            login.
            For IP Office 4.0 and higher this feature cannot be used by a user who does
            not have a login code.
Flash Hook  Sends a hook flash signal to the currently connected line if that line is an    1.4+   Advanced ->     Optional                                 Flash   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
            analog line. For IP Office 4.0+ this can be used for a Centrex Transfer for            Miscellaneous - Normally this field is left blank. For
            calls on lines from a Centrex service provider.                                        > Flash Hook    IP Office 4.0+ it can contain the
                                                                                                                   destination number for a Centrex
                                                                                                                   Transfer for external calls on a line
                                                                                                                   from a Centrex service provider.

Follow Me     Causes calls to the extension number specified, to be redirected to this      1.1+   Advanced ->       User name or user number. For IP       Here+   X       X   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Here          user's extension. IP Office 4.0+ user's with a log in code will be prompted          Follow Me ->      Office 4.0+ this field can be left
              to enter that code when using this function.                                         Follow Me Here    blank for number entry when
                                                                                                                     pressed.
                                                                                                                     · For IP Office 4.0+, on large display
                                                                                                                     phones, if configured without a
                                                                                                                     preset target this type of button will
                                                                                                                     display an interactive button menu
                                                                                                                     for target selection.

Follow Me     Cancels any 'Follow Me Here' set on the specified extension. Only works if    1.1+   Advanced ->       User number or blank for number        Here-   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Here Cancel   entered at the extension to which the extension's calls are being sent by            Follow Me ->      entry when pressed.
              the follow me action.                                                                Follow Me Here    · For IP Office 4.0+, on large display
                                                                                                   Cancel            phones, if configured without a
                                                                                                                     preset target this type of button will
                                                                                                                     display an interactive button menu
                                                                                                                     for target selection.

Follow Me     Leaving the extension blank prompts the user to enter the extension to        1.1+   Advanced ->       User name or user number or blank FolTo        √    √          X     X √ √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
To            which their calls should be redirected.                                              Follow Me ->      for number entry when pressed. If
              IP Office 4+ user's with a login code will be prompted to enter that code            Follow Me To      already enabled the button cancels
              when using this function.                                                                              the Follow Me To.
                                                                                                                     · For IP Office 4.0+, on large display
                                                                                                                     phones, if configured without a
                                                                                                                     preset target this type of button will
                                                                                                                     display an interactive button menu
                                                                                                                     for target selection.

Forward       Forward the user's hunt group calls. This function only works when forward    1.1+   Advanced ->       None                                   FwdH+   √    √          X     X X √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Hunt Group    unconditional is also on and uses the same forwarding number as forward              Forward ->
Calls On      unconditional.                                                                       Forward Hunt
              This option is only applied for calls to Sequential and Rotary type hunt             Group Calls On
              groups. Calls from other hunt group types are not presented to the user
              when they have Forward Unconditional active. Note also that hunt group
              calls cannot be forwarded to another hunt group.
Forward       Cancels the forwarding of the user's hunt group calls. This function is       1.1+   Advanced ->       None                                   FwdH-   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Hunt Group    largely obsolete since the button function Forward Hunt Group Calls On               Forward ->
Calls Off     toggles on/off and indicates status.                                                 Forward Hunt
                                                                                                   Group Calls Off
Forward       Sets the number to which calls are forwarded when the user has forwarding     1.1+   Advanced ->       Telephone number.                      FwdNo   X   X           X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Number        on. Used for all forwarding options unless a separate Forward On Busy                Forward ->        · IP Office 4.0+ allows this field to              Pre-
              Number is also set. Forwarding to an external number is blocked if Inhibit           Forward           be left blank to prompt the user for               4.0
              Off-Switch Transfers is selected within the system configuration.                    Number            entry when the button is pressed.
                                                                                                                     Also if blank, IP Office 4.0+ users
                                                                                                                                                                        √
                                                                                                                                                                        4.0+
                                                                                                                     with a log in code will be prompted
                                                                                                                     to enter that code.
                                                                                                                     · For IP Office 4.0+, on large display
                                                                                                                     phones, if configured without a
                                                                                                                     preset target this type of button will
                                                                                                                     display an interactive button menu
                                                                                                                     for target selection.
Forward On    Sets the number to which calls are forwarded when using 'Forward on Busy'     1.1+   Advanced ->       Telephone number.                      FwBNo   X   X           X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Busy          and/or 'Forward on No Answer'. Forwarding to an external number is                   Forward ->        · IP Office 4.0+ allows this field to              Pre-
Number        blocked if Inhibit Off-Switch Transfers is selected within the system                Forward on        be left blank to prompt the user for               4.0
              configuration.                                                                       Busy Number       entry when the button is pressed.
                                                                                                                     Also if blank, IP Office 4.0+ users
                                                                                                                                                                        √
                                                                                                                                                                        4.0+
                                                                                                                     with a log in code will be prompted
                                                                                                                     to enter that code.
                                                                                                                     · For IP Office 4.0+, on large display
                                                                                                                     phones, if configured without a
                                                                                                                     preset target this type of button will
                                                                                                                     display an interactive button menu
                                                                                                                     for target selection.
Forward On    Switches forward on busy off. This button function is largely obsolete, as    1.1+   Advanced ->       None                                   FwBOf   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Busy Off      Forward On Busy On can be used to switch forward on busy on/off and                  Forward ->
              provides status indication.                                                          Forward on
                                                                                                   Busy Off
Forward On    Enables forwarding when the user's extension is busy. For users with call     1.1+   Advanced ->       None                                   FwBOn   √    √          X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Busy On       appearance buttons, they will only return busy when all call appearance              Forward ->
              buttons are in use. Uses the Forward Number as its destination unless a              Forward on
              separate Forward on Busy Number is set.                                              Busy On
              For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can
              also be used to control whether internal calls are forwarded.
Forward On    Switches forward on no answer on/off. The time used to determine the call     1.1+   Advanced ->       None                                   FwNOf   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
No Answer     as unanswered is the user's no answer time. Uses the Forward Number as               Forward ->
Off           its destination unless a separate Forward on Busy Number is set.                     Forward on No
              For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can also          Answer Off
              be used to control whether internal calls are forwarded.

Forward On    Switches forward on no answer on/off. The time used to determine the call     1.1+   Advanced ->       None                                   FwNOn   √    √          X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
No Answer     as unanswered is the user's no answer time. Uses the Forward Number as               Forward ->
On            its destination unless a separate Forward on Busy Number is set.                     Forward on No
              For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can               Answer On
              also be used to control whether internal calls are forwarded.

Forward     Switch 'forward all calls' off. This does not affect 'Forward on No Answer'     1.1+   Advanced ->       None                                   FwUOf   X       X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Uncondition and/or 'Forward on Busy' if also on. This function is largely obsolete as a            Forward ->
al Off      button set to Forward Unconditional On toggles on/off and indicates                    Forward
            when on.                                                                               Unconditional
                                                                                                   Off




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                                                                                                                                                                                              30. Button Feature List




Forward     This function is also know as 'divert all' and 'forward all'. It forwards all           1.1+     Advanced ->        None                                     FwUOn    √   √   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Uncondition calls, except hunt group and page calls, to the forward number set for the                       Forward ->
al On       user's extension. To also forward hunt group calls to the same number                            Forward
            'Forward Hunt Group Calls On' must also be used.                                                 Unconditional
            For IP Office 3.2 and higher, Forward Internal (User | Forwarding) can                           On
            also be used to control whether internal calls are forwarded.
            In addition to the lamp indication shown below, most phones display D
            when forward unconditional is on.
Group       Using group listen allows callers to be heard through the phone's handsfree             4.1+     Advanced ->        None.                                    Group    √   √   X   X     X X X X X X X X X X √ √ √ X X X   X   X X X X X X X X X X X X X X X √ √ √ X X X X X √ √ √ X   X   X   X   X   X   X
Listen On   speaker but to only hear the                                                                     Extension ->                                                Listen
            phone's handset microphone. When group listen is enabled, it modifies the                        Group Listen                                                On
            hands free functionality of the                                                                  On.
            short code user‟s terminal in the following manner
            • When the user‟s phone is placed in handsfree / speaker mode, the speech
            path from the
            connected party is broadcast on the phone speaker but the phone's base
            microphone is disabled.
            • The connected party can only hear speech delivered directly by the short
            code user's handset
            microphone.
            • Group listen is not supported for IP phones or when using a phone's
            HEADSET button.
            • Currently connected calls are not affected by changes to this setting. If
            group listen is required it
            must be selected before the call is connected.
            This enables listeners local to the short code user‟s phone to hear the
            connected party whilst limiting the
            connected party to hear only what is communicated via the user‟s handset.
Hold Call       This uses the Q.931 Hold facility, and "holds" the incoming call at the ISDN        1.1+     Advanced ->        ISDN Exchange hold slot number or Hold            X   X       X     X X √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                exchange, freeing up the ISDN B channel. The Hold Call feature "holds" the                   Hold -> Hold       blank (slot 0).
                current call to a slot. The current call is always automatically placed into                 Call
                slot 0 if it has not been placed in a specified slot. Only available if supported
                by the ISDN exchange.
Hold CW         Place the user's current call on hold and answers the waiting call. This            1.1+     Advanced ->        None                                     HoldCW   X   X       X     X X √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                function is not supported on phones which have multiple call appearance                      Hold -> Hold
                buttons set.                                                                                 CW
Hunt Group      This function is obsolete, the Hunt Group Enable function being able to             1.1+     Hunt Group ->      Group number or blank for all            HGDis    X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Disable         toggle membership between enabled and disabled and providing lamp                            Hunt Group         groups of which the user is a
                indication of when membership is enabled.                                                    Disable            member.
                An individual user's membership of any particular hunt groups is
                programmed through the IP Office configuration. This control allows the
                user to disable that membership. They will no longer receive calls to that
                hunt group until their membership is enabled again.
Hunt Group      An individual users membership of any particular hunt groups is                     1.1+     Hunt Group ->      Group number or blank for all            HGEna    √   √   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Enable          programmed through the IP Office configuration. This control allows the                      Hunt Group         groups of which the user is a
                user to enable or disable that membership. While enabled, the user can                       Enable             member.
                receive hunt group calls when logged on.
                In addition to the lamp indication below, most phones display G when any
                group membership is enabled.
Hold Music      This feature allows the user to listen to the system's music on hold. See           1.1+     Advanced ->     None                                        Music    X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                Music On Hold for more information.                                                          Hold -> Hold
                                                                                                             Music
MCID            This action is used with ISDN Malicious Caller ID call tracing. It is used to       4.0+     Miscellaneous - None                                        MCID     X   √       X     X X √ √ X X X X X X √ √ √ X X X   X   X X X √ √ √ √ X X X √ X √ √ X √ √ √ X X √ √ √ X X X X   X   X   X   X   X   X
Activate        trigger a call trace at the ISDN exchange. The call trace information is then                > MCID
                provided to the appropriate legal authorities.                                               Activate
                This option requires the line to the ISDN to have MCID enabled at both the
                ISDN exchange and on the IP Office. The user must also be configured with
                Can Trace Calls enabled (User | Telephony).
Off Hook        Enables the user's extension to be controlled by an IP Office application, for      1.1+     Advanced ->     None                                        OHStn    √   √       X     X √ √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Station         example Phone Manager or SoftConsole. Calls can then be answered and                         Miscellaneous -
                cleared through the application without having to manually go off or on                      > Off Hook
                hook. Requires the phone to support full handsfree operation.                                Station

Park Call       Monitors the status of an IP Office system park slot. The user can use the          1.0 to   Advanced ->        Park slot number.                        Park     √   √       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                button to park a call into that slot and to also retrieve a call parked in that              Call -> Park
                slot including calls parked by other users.                                          3.2     Call
                Park buttons with indication will indicate when the park slot is in use.
                Similarly the Park buttons within the Phone Manager and SoftConsole
                applications can be used to park, retrieve and indicate parked calls.
Priority Call   This feature allows the user to call another user even if they are set to 'do       1.1+     Advanced ->        User number or name.                     Pcall    X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                not disturb'. A priority call will follow forward and follow me settings but will            Call -> Priority
                not go to voicemail.                                                                         Call
Private Call    When on, any subsequent calls cannot be intruded on, bridged into or                4.0+     Advanced ->        None                                     PrivC    √   √       X     X X √ √ X X X X X X √ √ √ X X X   X   X X X √ √ √ √ X X X √ X √ √ X X √ √ X X √ √ √ X X X X   X   X   X   X   X   X
                silently monitored until the user's private call status is switched off.                     Call -> Private
                Note that use of private calls is separate from the user's intrusion settings.               Call
                If a user is set to Cannot be Intruded, switching private calls off does not
                affect that status. To allow private calls to be used to fully control the user
                status, Cannot be Intruded should be disabled for that user.
                If enabled during a call, any current recording, intrusion or monitoring is
                ended.

Relay Off       Opens the specified switch in the system's external output port (EXT O/P).          1.1+     Advanced ->        Switch number (1 or 2).                  Rely-    X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                             Relay -> Relay
                                                                                                             Off
Relay On        Closes the specified switch in the system's external output port (EXT               1.1+     Advanced ->        Switch number (1 or 2).                  Rely+    X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                O/P).                                                                                        Relay -> Relay
                                                                                                             On
Relay Pulse     Closes the specified switch in the system's external output port (EXT O/P)          1.1+     Advanced ->        Switch number (1 or 2).                  Relay    X   X   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                for 5 seconds and then opens the switch.                                                     Relay -> Relay
                                                                                                             Pulse
Resume Call Resume a call previously suspended to the specified ISDN exchange slot.                 1.1+     Advanced ->        ISDN Exchange suspend slot               Resum    X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
              The suspended call may be resumed from another phone/ISDN Control Unit                         Call -> Resume     number.
              on the same line.                                                                              Call
Retrieve Call Retrieves a call previously held to a specific ISDN exchange slot. Only               1.1+     Advanced ->        Exchange hold slot number.               Retriv   X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
              available when supported by the ISDN exchange.                                                 Call -> Retrieve
                                                                                                             Call
Ring Back       Sets a ringback on the extension being called. When the target extension            1.1+     Advanced ->        None                                     AutCB    X   √       X     X X √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
When Free       ends its current call, the ringback users is rung (for their set No Answer                   Miscellaneous -
                Time/Allocated Answer Interval) and if they answer, a new call is made to                    > Ring Back
                the target extension.                                                                        When Free
                Ringback can be cleared using the Cancel Ring Back When Free function.

Set Absent      This feature can be used select the user's current absence text. Note: The          1.1+     Advanced ->        The telephone number should take         Absnt    X   X       X     X √ √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ X √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Text            user still has to select Set or Clear on their phone to display or hide the                  Set -> Set         the format "y,n,text" where:
                text. This text is then displayed to internal callers who have suitable display              Absent Text        • y = 0 or 1 to turn this feature on
                phones or applications.                                                                                         or off.
                The text is displayed to callers even if the user has forwarded their calls or                                  • n = the number of the absent
                is using follow me. Absence text is supported across a Small Community                                          statement to use:
                Network (SCN).                                                                                                  • 0 = None.
                The absence text message is limited to 128 characters. Note however that                                        • 1 = On vacation until.
                most amount displayed will depend on the caller's device or application.                                        • 2 = Will be back.
                                                                                                                                • 3 = At lunch until.
                                                                                                                                • 4 = Meeting until.
                                                                                                                                • 5 = Please call.
                                                                                                                                • 6 = Don't disturb until.
                                                                                                                                • 7 = With visitors until.
                                                                                                                                • 8 = With cust. til.
                                                                                                                                • 9 = Back soon.
                                                                                                                                • 10 = Back tomorrow.
                                                                                                                                • 11 = Custom.
                                                                                                                                • text = any text to follow the
Set Account     Dials an account code and then returns dial tone for the user to dial a                                         absent statement.
                                                                                                    2.1+     Advanced ->        Account code or blank.                   Acct     X   X   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Code            number. Can also be used to enter an account code after a call has been                      Set -> Set         If blank, the user is prompted to dial
                connected.                                                                                   Account Code       an account code after pressing the
                                                                                                                                button. This option is not supported
                                                                                                                                on XX02 phone modules.




                                                                                                                                                                                                    Page 188                                                                                                              IP Office 5-0-Draft.xls
                                                                                                                                                                                     30. Button Feature List




Set Hunt    Puts the specified hunt group into 'Night Service' mode. Calls to a group set        1.1+   Advanced ->      Hunt group extension number.            HGNS+   √   √   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Group Night to night service, receive busy or are diverted to voicemail if available or are             Set -> Set
Service     diverted to the group's night service fallback group if set.                                Hunt Group       · IP Office 4.0+: If left blank, the
            This function cannot be used to override hunt groups already set to night                   Night Service    button will affect all hunt groups of
            service mode by an associated time profile.                                                                  which the user is a member.

Set Hunt       Puts the specified hunt group into 'Out of Service' mode. Calls to a group        1.1+   Advanced ->    Hunt group extension number.              HGOS+   √   √   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Group Out      set to out of service receive busy or are diverted to voicemail if available or          Set -> Set
Of Service     are diverted to the group's out of service fallback group if set.                        Hunt Group Out · IP Office 4.0+: If left blank, the
               For pre-IP Office 4.0 systems this function cannot be used to override hunt              of Service     button will affect all hunt groups of
               groups already set to night service mode by an associated time profile.                                 which the user is a member.
               For IP Office 4.0 systems this function can be used to used to override hunt
               groups already set to night service mode by an associated time profile.



Set Inside     Allows the user to select the ringing pattern used on their extension for         1.1+   Advanced ->      0 to 10 as follows:                   ICSeq     X   X       X     √ X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X       X   X   X   X   X   X
Call Seq       internal calls. The number entered corresponds to the ring pattern required.             Set -> Set       • 0 = Default system ring.
               Only supported for analog extensions. The distinctive ringing pattern used               Inside Call      • 1 = Ring Normal (varies according
               for DS port phones is set by the phone type.                                             Sequence         to system locale).
                                                                                                                         • 2 = Ring Type 1: 1 on/2 off/...
                                                                                                                         • 3 = Ring Type 2: 0.25 on/0.25
                                                                                                                         off/0.25 on/0.25 off/0.25 on/1.75
                                                                                                                         off/...
                                                                                                                         • 4 = Ring Type 3: 0.4 on/0.8 off/...
                                                                                                                         • 5 = Ring Type 4: 2 on/4 off/...
                                                                                                                         • 6 = Ring Type 5: 2 on/2 off/...
                                                                                                                         • 7 = Ring Type 6: 0.945 on/4.5
                                                                                                                         off/...
                                                                                                                         • 8 = Ring Type 7: 0.25 on/0.24
                                                                                                                         off/0.25 on/2.25 off/...
                                                                                                                         • 9 = Ring Type 8: 1 on/3 off/...
                                                                                                                         • 10 = Ring Type 9: 1 on/4 off/...
Set Night      This button allows the user to change the Night Service target of a hunt          4.2+   Advanced ->      Hunt group extension number or        SetNSG    X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Service        group. The button user does not have to be a member of the hunt group.                   Set -> Set       blank for selection when pressed.
Group          For Small Community Networks this function can be used for hunt groups                   Night Service    This is the group for which the night
               on remote systems.                                                                       Group.           service destination is being set.
               When pressed, the user is prompted to enter or select a hunt group as the
               Night Service destination. Changing the destination does not affect calls
               already ringing at the hunt groups previous night service destination.

Set No         Allows the user to change their no answer time setting. This is the time          1.1+   Advanced ->      Time in seconds.                        NATim   X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Answer         calls will ring before going to voicemail or following the user's divert on no           Set -> Set No
Time           answer setting if set on.                                                                Answer Time
               In situations where call coverage is also being used, the user's no answer
               time must be greater than their individual coverage time for coverage to
               occur.
Set Outside    Only supported for analog extensions. The distinctive ringing pattern used        1.1+   Advanced ->      0 to 10 as follows:                   OCSeq     X   X       X     √ X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X       X   X   X   X   X   X
Call Seq       for other phones is set by the phone type. See the Set Outside Call Seq                  Set -> Set       • 0 = Default system ring.
               short code.                                                                              Outside Call     • 1 = Ring Normal (varies according
                                                                                                        Sequence         to system locale).
                                                                                                                         • 2 = Ring Type 1: 1 on/2 off/...
                                                                                                                         • 3 = Ring Type 2: 0.25 on/0.25
                                                                                                                         off/0.25 on/0.25 off/0.25 on/1.75
                                                                                                                         off/...
                                                                                                                         • 4 = Ring Type 3: 0.4 on/0.8 off/...
                                                                                                                         • 5 = Ring Type 4: 2 on/4 off/...
                                                                                                                         • 6 = Ring Type 5: 2 on/2 off/...
                                                                                                                         • 7 = Ring Type 6: 0.945 on/4.5
                                                                                                                         off/...
                                                                                                                         • 8 = Ring Type 7: 0.25 on/0.24
                                                                                                                         off/0.25 on/2.25 off/...
                                                                                                                         • 9 = Ring Type 8: 1 on/3 off/...
                                                                                                                         • 10 = Ring Type 9: 1 on/4 off/.
Set Out of     This button allows the user to change the Out of Service target of a hunt         4.2+
Service        group. The button user does not have to be a member of the hunt group.
Group          For Small Community Networks this function can be used for hunt groups
               on remote systems.
               When pressed, the user is prompted to enter or select a hunt group as the
               Out of Service destination. Changing the destination does not affect calls
               already ringing at the hunt groups previous Out of Service destination.

Set            Only supported for analog extensions. The distinctive ringing pattern used        1.1+   Advanced ->      0 to 10 as follows:                   RBSeq     X   X       X     √ X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X       X   X   X   X   X   X
Ringback       for other phones is set by the phone type. See the Set Ringback Seq short                Set -> Set       • 0 = Default system ring.
Seq            code.                                                                                    Ringback Call    • 1 = Ring Normal (varies according
                                                                                                        Sequence         to system locale).
                                                                                                                         • 2 = Ring Type 1: 1 on/2 off/...
                                                                                                                         • 3 = Ring Type 2: 0.25 on/0.25
                                                                                                                         off/0.25 on/0.25 off/0.25 on/1.75
                                                                                                                         off/...
                                                                                                                         • 4 = Ring Type 3: 0.4 on/0.8 off/...
                                                                                                                         • 5 = Ring Type 4: 2 on/4 off/...
                                                                                                                         • 6 = Ring Type 5: 2 on/2 off/...
                                                                                                                         • 7 = Ring Type 6: 0.945 on/4.5
                                                                                                                         off/...
                                                                                                                         • 8 = Ring Type 7: 0.25 on/0.24
                                                                                                                         off/0.25 on/2.25 off/...
                                                                                                                         • 9 = Ring Type 8: 1 on/3 off/...
                                                                                                                         • 10 = Ring Type 9: 1 on/4 off/...
Set Wrap Up Allows the user to change their Wrap-up Time setting. Specifies the amount           1.1+   Advanced ->      Time in seconds. Range 0 to 99999       WUTim   X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Time         of time after ending one call before another call can ring. During this                    Set -> Set       seconds.
             interval the user is treated as still being on a call. It is recommended that              Wrap Up Time
             this option is not set to less than the default of 2 seconds. 0 is used to allow
             immediate ringing.
Suspend      Uses the Q.931 Suspend facility. Suspends the incoming call at the ISDN             1.1+   Advanced ->      Exchange slot number or blank (slot Suspe       X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Call         exchange, freeing up the ISDN B channel. The call is placed in exchange                    Suspend ->       0).
             slot 0 if a slot number is not specified. Only available when supported by                 Suspend.
             the ISDN exchange.
Suspend CW Uses the Q.931 Suspend facility. Suspends the incoming call at the ISDN               1.1+   Advanced ->      Exchange slot number or blank (slot SusCW       X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
             exchange and answer the call waiting. The call is placed in exchange slot 0                Suspend ->       0).
             if a slot number is not specified. Only available when supported by the ISDN               Suspend CW
             exchange.
Toggle Calls Cycle between the user's current call and any held calls.                           1.1+   Advanced ->      None                                    Toggl   X   X       X     X X √ √ √ √ √ √ √ X X √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
                                                                                                        Call -> Toggle
                                                                                                        Calls
Unpark Call    This function is obsolete, since the Park function can be used to both park       1.1+   Advanced ->      System park slot number. This must Ride         X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
               and retrieve calls and provides visual indication of when calls are parked.              Call -> Unpark   match a park slot ID used to park
               Retrieve a parked call from a specified system park slot.                                Call             the call.
Voicemail      Connects to the voicemail server. The telephone number must indicate the          1.1+   Advanced ->      See above.                         VMCol        X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Collect        name of the Voicemail box to be accessed, eg. "?Extn201" or "#Extn201".                  Voicemail ->
               The ? indicates "collect Voicemail" and the # indicates "deposit Voicemail".             Voicemail
               This action is not supported by voicemail using IP Office Intuity emulation              Collect
               mode.

               When used with Voicemail Pro, names of specific call flow start points can
               also be used to directly access those start points via a short code. In these
               cases ? is not used and # is only used if ringing is required before the start
               points call flow begins.
Voicemail      Disables the user's voicemail box from answering calls that ring                  1.1+   Advanced ->      None                                    VMOff   X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Off            unanswered at the users extension. This button function is largely obsolete              Voicemail ->
               as the Voicemail On function toggles on/off.                                             Voicemail Off

               This does not disable the user's mailbox and other methods of placing
               messages into their mailbox.
Voicemail      Enables the user's voicemail mailbox to answer calls which ring unanswered        1.1+   Advanced ->      None                                    VMOn    X   √       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √ √     √   √   √   √   √
On             or arrive when the user is busy.                                                         Voicemail ->
                                                                                                        Voicemail On
Voicemail      This button function is largely obsolete as the Voicemail Ringback On             1.1+   Advanced ->      None                                    VMRB-   X   X       X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Ringback       function toggles on/off. Disables voicemail ringback to the user's extension.            Voicemail ->
Off                                                                                                     Voicemail
                                                                                                        Ringback Off




                                                                                                                                                                                           Page 189                                                                                                              IP Office 5-0-Draft.xls
                                                                                                                                                     30. Button Feature List




Voicemail   Enables voicemail ringback to the user's extension. Voicemail ringback is           1.1+        Advanced ->       None   VMRB+   √   √   X     X X √ √ √ √ √ √ √ X √ √ √ X X X   X   X X X √ √ √ √ X X √ √ √ √ √ √ √ √ √ X X √ √ √ √ √ √ √   X   X   X   X   X   X
Ringback On used to call the user when they have new voicemail messages in their own                        Voicemail ->
            mailbox or a hunt group mailbox for which they have been configured with                        Voicemail
            message waiting indication.                                                                     Ringback On
            The ringback takes place when the user's phone returns to idle after any
            call is ended.

      Note 1 Dir - Directory.
             Drop - Drop.
             HFAns - Internal Auto-Answer.
             Timer - Timer.
             AutCB - Automatic Callback.
             Prog - Abbreviated Dial Program.
             CFrwd - Call Forwarding All.
             Park - Park Call (pre-4.0)
             CPark - Call Park (4.0+).
             RPark - Call Park to Other Extension (4.0+).
             SAC - Send All Calls.
             TmDay - Time of Day.
             Admin - Self-Administer.
             Acct - Account Code Entry.
             AD - Abbreviated Dial.
             Park - Call Park to Other Extn.
             GrpPg - Group Paging.
             CPkUp - Call Pickup.
             DPkUp - Directed Call Pickup.
             RngOf - Ringer Off.
             Spres - AD Suppress.
             HdSet - Headset Toggle.
             HGNS+ - Set Hunt Group Night Service.
             Flash - Hook Flash (4.0+).
             BkOut - Breakout (4.0+).
      Note 2 Dial (pre-4.0).
             XX - Abbreviated Dial (4.0+).
             Group
             Park (pre-4.0).
             CPark (4.0+).
             User.
             Flash Hook.
      Note 3 • Abbreviated Dial (129), Abbreviated Dial Pause (130), Abbreviated Dial
             Program (7), Abbreviated Dial Stop (148), Account Code Entry (128), ACD
             Agent Statistics (147), ACD Stroke Count (135), AD Special Function Mark
             (142), AD Special Function Wait (149), AD Special Functions (145), AD
             Suppress (146), Automatic Callback (6), Automatic Intercom (139), Call
             Forwarding All (8), Call Park (9), Call Park To Other Extension (143), Call
             Pickup (132), Cancel Leave Word Calling (133), Consult (134), Dial
             Intercom (140), Directed Call Pickup (136), Send All Calls (10), Stored
             Number View (150), Time of Day (11), Timer (4).

      Note 4
      Phone Avaya 1608, 1616, 2410, 2420, 4610, 4620, 4621, 4625, 4510, 5420,                 Other Phones or Across
             5610, 5620 Phones                                                                Small Community Network
        Idle Call the user.                                                                   Picks up the call.
     Ringing Displays an option to pickup the call.
   On a Call For IP Office 4.0+ the following options are displayed (name lengths may          No action.
             vary depending on the phone display):
                                                                                              For 1600 phones (IP Office
                                                                                              4.2), the Call, Voicemail and
               · CALL                                                                         Callback options are
                    Initiates a call to the users.
               · MESSAGE
                    Cause a single burst of ringing on the target phone. On some phones,
                    when they end their current call their phone will then display PLEASE
                    CALL and your extension number.
               · VOICEMAIL
                     Call the user's voicemail mailbox.
               · CALLBACK
                     Set an automatic callback.
               For 1600 Series phones (IP Office 4.2+) the following additional options are
               displayed:
                     · Drop
                           Disconnect the user's current call.
               If configured to be able to intrude on the user:
                     · Acquire
                           Take control of the call.
                     · Intrude
                           Intrude into the call, turning it into a 3-way conference.
               If configured to be able to listen to the user:
                     · Listen
                           Start silent monitoring of the user's call.




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                                                             31. Set Button Display Status




Button Action                  Status                                   24XX/54XX            46XX/56XX   44XX/64XX 16XX
                               -   No calls                             Main                 Main        Not lit       Not lit
Group                          -   Call alerting                        Mainu                Mainu       Green flash   Green flash
                               -   Calls queued                         Main                 Main        Red flash     Red flash
                               -   No parked call                       PARK1                PARK1       Off           Off
Park Call                      -   Parked here                          PARK1u               PARK1u      Green flash   Green flash
                               -   Parked elsewhere                     PARK1                PARK1       Red flash     Red flash
                               -   Idle                                 Extn221              Extn221     Not lit       Not lit
                               -   Alerting                             Extn221             Extn221u    Green flash   Green flash
User
                               -   In Use/Busy                          Extn221              Extn221     Green on      Green on
                               -   DND                                  Extn221              Extn221     Green on      Red wink (on with brief flashes).
                               -   On                                   Spres               Spres       Green on      Green on
AD Suppress
                               -   Off                                  Spres                Spres       Off           Off
                               -   On                                   AutCB               AutCB       Green on      Green on
Automatic Callback
                               -   Off                                  AutCB                AutCB       Off           Off
                               -   On                                   CFrwd               CFrwd       Green on      Green on
Call Forwarding All
                               -   Off                                  CFrwd                CFrwd       Off           Off
                               -   Calls parked by extension            Cparku               Cpark       Green flash   Green flash
Call Park                      -   Call Parked by other extension       Cpark                Cpark       Red flash     Red flash
                               -   No parked calls                      Cpark                Cpark       Off           Off
                               -   Parked Call                          Rparku               Rpark       Green flash   Green flash
Call Park To Other Extension
                               -   No parked call                       Rpark                Rpark       Off           Off
                               -   On                                   HFAns               HFAns       Green on      Green on
Internal Auto-Answer
                               -   Off                                  HFAns                HFAns       Off           Off
                               -   On (no ring)                         RngOf               RngOf       Green on      Green on
Ringer Off
                               -   Off (ring)                           RngOf                RngOf       Off           Off
                               -   On                                   SAC                 SAC         Green on      Green on
Send All Calls
                               -   Off                                  SAC                  SAC         Off           Off
                               -   On                                   TmDay               TmDay       Green on      Green on
Time of Day
                               -   Off                                  TmDay                TmDay       Off           Off
                               -   On                                   Timer               Timer       Green on      Green on
Timer
                               -   Off                                  Timer                Timer       Off           Off
                               -   On                                   Twinning            Twinning    Green on      Green on
Twinning                       -   Off                                  Twinning             Twinning    Off           Off
                               -   Twinned call at secondary            Twinning            Twinningu   Red on        Red on
                               -   On                                   CWOn                CWOn        Green on      Green on
Call Waiting On
                               -   Off                                  CWOn                 CWOn        Off           Off
                               -   On                                   DNDOn               DNDOn       Green on      Green on
Do Not Disturb On
                               -   Off                                  DNDOn                DNDOn       Off           Off
                               -   On                                   FolTo               FolTo       Green on      Green on
Follow Me To
                               -   Off                                  FolTo                FolTo       Off           Off
                               -   On                                   FwdH+               FwDH+       Green on      Green on
Forward Hunt Group Calls On
                               -   Off                                  FwdH+                FwDH+       Off           Off
                               -   On                                   FwBOn               FwBOn       Green on      Green on
Forward On Busy On
                               -   Off                                  FwBOn                FwBOn       Off           Off
                               -   On                                   FwNOn               FwNOn       Green on      Green on
Forward On No Answer On
                               -   Off                                  FwNOn                FwNOn       Off           Off
                               -   On                                   FwUOn               FwUOn       Green on      Green on
Forward Unconditional On
                               -   Off                                  FwUOn                FwUOn       Off           Off
                               -   On                                   HGEna               HGEna       Green on      Green on
Hunt Group Enable
                               -   Off                                  HGEna                HGEna       Off           Off
                               -   On                                   OHStn               OHStn       Green on      Green on
Off Hook Station




                                                                      Page 191                                                                         IP Office 5-0-Draft.xls
                                                       31. Set Button Display Status



Off Hook Station
                                -   Off                           OHStn                OHStn      Off           Off
                                -   No parked call                PARK1                PARK1      Off           Off
Park Call                       -   Parked here.                  PARK1u               PARK1u     Green flash   Green flash
                                -   Parked elsewhere              PARK1                PARK1      Red flash     Red flash
                                -   On                            PrivC               PrivC      Green on.     Green on.
Private Call
                                -   Off                           PrivC                PrivC      Off           Off
                                -   On                            AutCB               AutCB+     Green on      Green on
Ring Back When Free
                                -   Off                           AutCB                AutCB+     Off           Off
                                -   On                            HGNS+200            HGNS+200   Green on      Green on
Set Hunt Group Night Service
                                -   Off                           HGNS+200             HGNS+200   Off           Off
                                -   On                            HGOS+200            HGOS+200   Green on      Green on
Set Hunt Group Out Of Service
                                -   Off                           HGOS+200             HGOS+200   Off           Off
                                -   On                            VMOn                VMOn       Green on      Green on
Voicemail On
                                -   Off                           VMOn                 VMOn       Off           Off
                                -   On                            VMRB+               VMRB+      Green on      Green on
Voicemail Ringback On
                                -   Off                           VMRB+                VMRB+      Off           Off




                                                                Page 192                                                      IP Office 5-0-Draft.xls
                                                                   31. Set Button Display Status




                                    T3 Phone Set Status
Button Action                   T3 Set Status                                          DSS Link LED
Dial                            Classic/Comfort icon: Displays the            None
                                telephone number set.
User                            Classic/Comfort icon: Displays the            On when busy, flashing when
                                user name.                                    call alerting user.
Account Code Entry              Classic/Comfort icon: Displays 1234.          None

Automatic Intercom              Classic/Comfort icon: Displays                None
                                followed by the set number.
Call Pickup                     Classic/Comfort icon: Displays .              None
Dial Intercom                   Classic/Comfort icon: Displays                None
                                followed by the set number.
Directory                       Classic/Comfort icon: Displays .              None
Group Paging                    Classic/Comfort icon: Displays       None
                                followed by target number if set.
Headset Toggle                  Classic/Comfort icon: Displays HdSet On when active.

Internal Auto-Answer            Classic/Comfort icon: Displays                On when active.
                                HfAns.
Send All Calls                  Classic/Comfort icon: Displays .              On when active.

Call Pickup Any                 Classic/Comfort icon: Displays .              None
                                Classic/Comfort icon: Displays . followed
Call Pickup Group                                                         None
                                by group name.
Call Pickup Members             Classic/Comfort icon: Displays . followed None
                                by group name.
Dial Paging                     Classic/Comfort icon: Displays            None
                                followed by target number if set.
Do Not Disturb On               Classic/Comfort icon: Displays .          On when active.
Follow Me Here                  Classic/Comfort icon: Displays                On when active.
                                followed by the user name.
                                Classic/Comfort icon: Displays
Forward Unconditional On                                                      On when active.
                                followed by the user name.
                                Classic/Comfort icon: Displays
                                followed by the group number or * for         On when active.
Hunt Group Enable
                                all if programmed with no specific group
                                number.
                                Classic/Comfort icon: Displays S1 or
Relay Pulse                                                                   None
                                S2 dependant on switch number.
Set Account Code                Classic/Comfort icon: Displays 1234.          None

Set Hunt Group Night Service    Classic/Comfort icon: Displays                On when all related groups are
                                followed by the group number. The             in night service. Slow flash if
                                background uses the same settings as          related hunt groups are in
                                the LED below.                                mixed states.
Set Hunt Group Out Of Service   Classic/Comfort icon: Displays –              On when set. On when all
                                followed by the group number. The             related groups are out of
                                background uses the same settings as          service. Slow flash if related
                                the LED below.                                hunt groups are in mixed




                                                                            Page 193                            IP Office 5-0-Draft.xls
                                                                                                                             32. SHORT CODE FEATURES




                                                                                                                                                          Phone   Soft-      Program                          IP Office Release
Feature           Description                                                     Telephone Number                                          Default Short Manager Console     Button
                                                                                                                                                Code      Control Control     Control    2.1   3.0DT   3.0   3.1    3.2      4.0   4.1   4.2       5
AOC Previous Display of advice of charge information is only supported
             on T3 phones, T3 IP phones and Phone
Call         Manager.
                  Display of advice of charge information is only supported
AOC Reset
                  on T3 phones, T3 IP phones and Phone
Total             Manager.
                  Display of advice of charge information is only supported
AOC Total
                  on T3 phones, T3 IP phones and Phone
                  Manager.
Auto              This feature is used with embedded voicemail on Small                   For pre-IP Office 4.1, the number takes the
Attendant         Office Edition, IP406 V2 and IP500 systems. It allows the               form AA:Name.x where Name is the                       See
                  recording of the greetings used by auto-attendant services              autoattendant service name and x is the           Configuratio
                  and the transfer of calls to that auto attendant. This                  greeting (1 = morning, 2 = afternoon, 3 =         n Settings |
                  feature was previously called Record Greeting.                          evening and                                       Auto
                                                                                          4 = options menu). The .x part can be omitted     Attendant
                                                                                          in which case the short code is used to connect
                                                                                          the caller to the named auto attendant service.
                                                                                          • For IP Office 4.1+ each auto attendant is
                                                                                          assigned a number. This can be used in
                                                                                          numbers that take the form "AA:"N".x",
                                                                                          The IP N is the auto attendant number. using *
                                                                                          where Address of the IP Office system, The x
Break Out         Unless a user short code match occurs user dialing is
                  normally processed using the system and ARS short codes                 characters in place of . characters.
                  of the IP Office system on which the user extension is                                                                                                     Advanced
                  located. Break out allows another IP Office system to be                                                                                                    | Dial |
                  specified and the user dialing to then be processed using                                                                                                   BkOut
                  the settings of that other system.
                  This is a Small Community Advanced Networking feature
                  and requires entry of the Small Community Advanced
                  Networking license on each system in the network.
                  This feature is intended mainly for Remote Hot Desking
                  users who when logged in on a remote IP Office may need
                  to still dial some short code that are valid on their home IP
                  Office but unknown or treated differently on the remote
                  system.
Busy              This short code feature can be used for call barring by
                  using the short code as the call destination.
Busy On Held      When on, busy on held returns busy to new calls when the                       Y or 1 for on, N or 0 for off.
                  user has an existing call on hold. This short code feature is
                  useful when a user does not want to be distracted by an                                                                                                     BusyH
                  additional incoming call when they have a call on hold.

Call Intrude      This feature intrudes on the existing connected call of the                    Target extension number.
                  specified target extension. All call parties are put into a
                  conference and can talk to and hear each other. Use of this                                                                                                  Intru
                  feature is subject to the Can Intrude status of the intruder                                                                                   Actions |
                  and the Cannot be Intruded status of the target.                                                                                               Intrude.
                  A Call Intrude attempt to a user who is idle becomes a
                  Priority Call.
                  • Note that this feature requires conference resources from
                  the IP Office system for the duration of the intrusion.
                  • IP Office 4.0+ provides privacy features that allow users
                  to indicate that a call cannot be intruded on. See Private
                  Calls.
                  • For IP Office 4.2+, intruding onto an a user doing silent
                  monitoring (Call Listen ) is turned into a silent monitoring
                  call.




                                                                                                                                    Page 194                                                                                                   IP Office 5-0-Draft.xls
                                                                                                                    32. SHORT CODE FEATURES




Call Listen   This feature allows a user to monitor another user's call          Target extension number.
              without being heard. Monitoring is different from call
              intrusion. Note that this feature requires conference                                                                                                       Listn
              resources from the IP Office system for the duration of the
              intrusion.
              · WARNING
              Monitoring is not enabled by default. The use of monitoring
              is may be subject to local laws and regulations. Before
              enabling monitoring you must ensure that you have
              complied with all applicable local laws and regulations.
              Failure to do so may result in severe penalties.

              The use of call listen is dependant on:
                • The target being a member of the group set as the
              user's Monitor Group (User | Telephony tab).
                • The Can Intrude setting of the user listening and the
              Cannot be Intruded setting of the target.
              Monitoring is independent of the settings of the third party
              to the call if they are internal.
               • IP Office 4.0+ provides privacy features that allow users
              to indicate that a call cannot be monitored. See Private
              Calls.
               • For IP Office 4.2+, intruding onto an a user doing silent
              monitoring (Call Listen ) is turned into a silent monitoring
              call.
Call Pickup   Pick up the first available ringing call.                                                                                   *30
Any                                                                                                                                                                       PickA
Call Pickup   Pick up a ringing call from a specific extension.                 Target extension number.                                 *32*N#
Extn                                                                                                                                                                      CpkUp
Call Pickup   Pick up a call ringing any hunt group of which the user is a                                                                *31
Group         member.                                                                                                                                                     PickG
Call Pickup   Pick up an incoming call which is presenting, held or             Target Line Appearance ID.                                                                              *
Line          parked. Pickup executed using Line Appearance ID
              specified in Telephone Number. For privacy reasons, Call                                                                                                             Q2
              Pickup Line cannot be used on a held or parked conference                                                                                                            2007
              call. As this feature is applied to presenting single party                                                                                                          maint.
              held / parked calls only, user intrusion settings do not                                                                                                             Release
              apply. This feature is not supported on T3 phones.

Call Pickup   This feature can be used to pick up any call to an extension      Group number or "Group name".
Members       that is a member of the Hunt Group specified. The
              incoming call can be as a result of a DID call to that                                                                    *53*N#                            PickM
              extension, an internal call to that extension or an internal
              or external call to the Hunt Group.
              Note that this function will not work for calls to a hunt
              group member who currently has their membership
              disabled.
Call Pickup   Pick up an incoming call which is alerting, parked or held.       Target user extension number.                                                                           *
User          The pickup uses the user extension number specified in
              Telephone Number field of the short code. If there are                                                                                                               Q2
              multiple calls, priority is given to picking up alerting, then                                                                                                       2007
              parked and then held in that order of priority. It cannot be                                                                                                         maint.
              used to pickup conferenced calls. The normal user intrusion                                                                                                          Release
              features are not applied to this pickup feature. This feature
              is not supported on T3 phones.
Call Queue    Queue the current call to the destination phone, even when        Target extension number.
              the destination phone is busy. This is the same as a
              transfer except it allows you to transfer to a busy phone.                                                                *33*N#                            Queue

Call Record   This feature allows you to record a conversation. To use          Target extension number.
              this requires Voicemail Pro. Refer to your local regulations
              in relation to the recording of calls.                                                                                                                      Recor
              • IP Office 4.0+ provides privacy features that allow users
              to indicate that a call should not be recorded. See Private
              Calls.
Call Steal    This function can be used with or without a specified user               Target extension number or blank for last
              target.                                                                  call transferred.
              • If the specified target has alerting calls, the function will                                                           *45*N#    Actions |   Actions |   Aquire
              connect to the longest waiting call.                                                                                        and     Reclaim     Reclaim
              • If the specified target has no alerting calls but does have                                                               *46                 Call.
              a connected call, the function will take over the connected
              call, disconnecting the original user. This usage is subject
              to the Can Intrude setting of the user and the Cannot Be
              Intruded setting of the target. The feature is independent
              the intrude settings of the third party to the call.
              • If no target is specified, the function attempts to reclaim
              the users last transferred call if it has not
              been answered or has been answered by voicemail.




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                                                                                                                             32. SHORT CODE FEATURES




Call Waiting     Enables call waiting on the user's extension. When on, if
On               the user receives a second calls when already on a call,
                 they hear a call waiting tone in the speech path.                                                                            *15            CWOn
                 Call waiting settings are ignored for users with multiple call
                 appearance buttons. In this case the appearance buttons
                 are used to indicate additional calls. Call waiting is
                 automatically applied for users with 'internal twinned'
                 phones.
Call Waiting     Disables call waiting on the user's extension. Call waiting
Off              may be applied for users with internal twinned phones
                 regardless of their call waiting settings.                                                                                   *16            CWOff
Call Waiting     For phones using call waiting, this feature temporarily
Suspend          disables call waiting for the duration of the users
                 next call.                                                                                                                   *70            CWSus
                                                                                                                                              (A-Law only)
Cancel All       This feature cancels all forms of forwarding on the user's
Forwarding       extension including "Follow Me" and "Do Not
                 Disturb".                                                                                                                    *00            FwdOf
Cancel Ring      Cancels any existing ring back (also known as callback) set
Back When        by the user.
                                                                                                                                                             RBak-
Free
Change Login Allows a user to change their log in code.                                                                                                                   *
Code
                                                                                  The user's current and new log in codes separated by a *.                          Q2
                                                                                                                                                                     2008
                                                                                                                                                                     maint.
                                                                                                                                                                     Release


Clear Call       This feature can be used to end the current call.

                                                                                                                                              *52            Clear
Clear CW         This feature is most commonly used to end the user's
                 current call and answer the waiting call.
                 Note: Call waiting settings are ignored for users with                                                                       *26 (A-Law     ClrCW
                 multiple call appearance buttons.                                                                                            only)
Clear Hunt       This feature changes the specified hunt group from 'Night
Group Night      Service' mode to 'In Service' mode. This will not override a
                 hunt group in night service due to a time profile.           Hunt group extension number. For IP Office 4.0+, if left        *21*N#         HGNS-
Service
                                                                              blank, the short code will affect all
                                                                              hunt groups of which the user is a member.
Clear Hunt       This feature changes the specified hunt group from 'Out of
Group Out Of     Service' mode to 'In Service' mode. This will not override a
                 hunt group in night service due to a time profile.           Hunt group extension number. For IP Office 4.0+, if left                       HGOS-
Service
                                                                              blank, the short code will affect all
                                                                              hunt groups of which the user is a member.
Clear Quota      This feature refreshes the time quota for all services or a                "Service name" or "" (all services).
                 specific service.
                                                                                                                                                             Quota
Conference       Places any calls the user has on hold into a conference with
Add              the user. This feature is useful for impromptu conferences.
                                                                                                                                              *47            Conf+
Conference       This feature allows a user to join a specific conference.                         Conference number. This can be an
Meet Me          Note that this feature is not supported on IP Office                              alphanumeric value up to 15
                 IP500 systems running in IP Office Standard Edition                               characters.                                               CnfRv
                 mode.
CW               Pick up the waiting call. This feature provides same
                 functionality as pressing the Recall or Hold key on the
                 phone. Unlike the Clear CW feature, this feature does not
                 disconnect you from the existing call when the second call
                 is picked up.
Dial             This short code feature allows users to dial the number                        Telephone number.
                 specified to an outside line.
                                                                                                                                              Various         Dial
                                                                                                                                              depending on
                                                                                                                                              locale.
Dial 3K1         Sets the ISDN bearer capabilities to 3.1Khz audio call.                        Telephone number.

                                                                                                                                                             D3K1
Dial 56K         Sets the ISDN bearer capabilities to 56Kbps data call.                         Telephone number.

                                                                                                                                                             D56K
Dial 64K         Sets the ISDN bearer capabilities to 64Kbps data call.                         Telephone number.

                                                                                                                                                             D64K
Dial CW          Call the specified extension number and force call waiting                     Extension number.
                 indication on if the extension is already on a call.
                 If the user has call appearance buttons programmed, call                                                                                    DCW
                 waiting will not get activated. The next incoming call will
                 appear on an available call appearance button. When there
                 are no available call appearance buttons, the next incoming
                 call will receive busy tone.




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                                                                                                                  32. SHORT CODE FEATURES




Dial Direct        Call the extension specified and force automatic answer if        Extension number.
                   supported by the telephone type.
                                                                                                                                                      Dirct
Dial Direct    When the line appearance is mapped to a short code using              Telephone number.
Hot Line       the DialDirectHotLine short code feature, no secondary
               dial tone is generated and the number is dialed directly.
               This feature should not be confused with the hot line
               feature enabled using ?D short codes.
Dial           Dials the number specified regardless of any call barring             Telephone number.
Emergency      applicable to the user.
               On all IP Office systems, regardless of locale, system and                                                                             Emrgy
               or ARS, short codes using the Dial Emergency feature
               should be created for any required emergency service
               numbers. Those short codes should be useable by all users
               from all extensions. Those short codes should route the
               calls to suitable lines. If the system uses prefixes for
               external dialing, the dialing of emergency numbers with
               and without the prefix should be allowed. Note that the
               blocking of emergency numbers or the routing of
               emergency numbers to a intermediate destination other
               than the emergency network may be against local and
               nation laws.
               For systems with a United States locale, the Dial
               Emergency short code acts differently. Calls matched to
               Dial Emergency short codes are routed using the details
               contained in the E911 forms. This routing will then be
               either via installed E911 Adjunct equipment or via grouped
Dial Extn      This feature can be used to dial an internal extension                Extension number.
               number (user or hunt group).
Dial Inclusion This feature intrudes on the existing call of the specified           Target extension number.
               target extension. The intruder and the target extension can
               then talk but cannot be heard by the other party. This can                                                                             Inclu.
               include intruding into a conference call, where the
               conference will continue without the intrusion target.
               During the intrusion all parties hear a repeated intrusion
               tone. When the intruder hangs-up the original call parties
               are reconnected.
               Use of this feature is subject to the Can Intrude status
               (configured in Manager via the User form's Telephony tab)
               of the intruder and the target extension (the extension to
               be intruded upon).
               Attempting to hold a dial inclusion call simply ends the
               intrusion part of the call. The inclusion cannot be parked.
Dial Paging    This feature makes a page call to an extension or group.              Extension or group number.
               The target extension or group members must
               support page calls (that is to be able to auto-answer calls).                                                                (Groups   Page
                                                                                                                                             only)
Dial Physical Dial a specified extension number regardless of the current            Base Extension number
Extension By  user logged on at that extension and any forwarding, follow
              me or do not disturb settings applied by the current                                                            *70*N# (MU-             PhyEx
Number
              extension user. Note that the extension number used is the                                                      Law only)
              Base Extension number set against the extension
              configuration settings.
Dial Physical Dial a specific extension using its system ID. This may be             Extension ID
Number By ID necessary in hot desking environments where
              some extensions have been created with no default                                                               *71*N# (MU-             DialP
              extension number. Without an extension number, a                                                                Law only)
              call can not be made to that extension unless a short code
              is created.
Dial Speech   This feature allows a short code to be created to force the            Telephone number.
              outgoing call to use the Speech bearer capability.
                                                                                                                                                      DV110
Dial V110          Sets the ISDN bearer capabilities to V110. The call is            Telephone number.
                   presented to local exchange as a "Data Call".
                                                                                                                                                      DV120
Dial V120          Sets the ISDN bear capabilities using V.120.                      Telephone number.

                                                                                                                                                      Dvide
Dial Video         The call is presented to the local exchange as a "Video           Telephone number.
                   Call".
                                                                                                                                                      DSpch
Disable ARS        This feature can be used to put an ARS form out of service.       ARS form number.
Form               It can be used with ARS forms for which an Out of Service
                   Route has been configured in Manager. The short code
                   feature Enable ARS Form can be used to return an ARS
                   form to in service.
Disable            This feature turns off the forwarding of internal calls for the
Internal           user. It applies to Forward Unconditional,
                   Forward on Busy and Forward on No Answer.
Forwards




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                                                                                                                 32. SHORT CODE FEATURES




Disable           This feature turns off the forwarding of internal calls for the
Internal          user. It applies to Forward Unconditional only.
Forward
Unconditional
Disable           This feature turns off the forwarding of internal calls for the
Internal          user. It applies to Forward on Busy and
                  Forward on No Answer.
Forward Busy
or No Answer

Display Msg       Allows the sending of special functions to DS port display        The telephone number takes the format
                  phone extensions.                                                 xxxx;[0)nnn/ppppppp where:
                                                                                     • xxx is the target extension.                        Displ
                                                                                     • nnn is the Definity feature number of
                                                                                    the emulation feature.
                                                                                     • ppppppp is the parameter data if
Do Not        This feature adds a number to the user's "Do Not Disturb              required. number or ICLID. Up to 31
                                                                                    Telephone
Disturb       Exception Numbers List". This can be an internal extension            characters. For ICLID numbers any prefix
              number or external ICLID. For further details see Do Not              added by the IP Office system must also be *10*N#      DNDX+
Exception Add
                  Disturb (DND) in the Telephone Features section.                  included.

Do Not            This feature removes a number from the user's "Do Not             Telephone number or ICLID.
Disturb           Disturb Exception List". For further details see Do Not
                  Disturb (DND) in the Telephone Features section.                                                                *11*N#   DNDX-
Exception
Delete
Do Not            This feature puts the user into 'Do Not Disturb' mode.
Disturb On        When on, all calls, except those from numbers in the user's
                  exception list hear busy tones or are redirected to                                                             *08      DNDOn
                  voicemail if available. For further details see Do Not
                  Disturb (DND) in the Telephone Features section.
Do Not            Cancels the user's 'do not disturb' mode if set. For further
Disturb Off       details see Do Not Disturb (DND) in the
                  Telephone Features section.                                                                                     *09      DNDOf
Enable ARS        This feature can be used to put an ARS form in service. It        ARS form number.
Form              can be used with ARS forms that have been put out of
                  service through Manager or the use of a Disable ARS Form
                  short code.
Enable            This feature turns on the forwarding of internal calls for the
Internal          user. It applies to Forward Unconditional, Forward on Busy
                  and Forward on No Answer.
Forwards
Enable            This feature turns on the forwarding of internal calls for the
Internal          user. It applies to Forward Unconditional only.
Forward
Unconditional
Enable            This feature turns on the forwarding of internal calls for the
Internal          user. It applies to Forward on Busy and Forward on No
                  Answer.
Forward Busy
or No Answer

Extn Login        This feature allows a user to take over ownership of an           Extension Number*Login Code.
                  extension. This requires the user to have a Login Code            If just a single number is dialed containing
                  (User | Telephony | Supervisor Settings) .                        no * separator, the IP Office assumes that *35*N#      Login
                  Note that on some phones, the dialed digits are recorded          the extension number to use is the physical
                  and may include the login code used.                              extension's default extension number and
                  Login codes of up to 15 digits are supported with Extn            that the number dialed is the login code.
                  Login buttons. Login codes of up to 31 digits are
                  supported with Extn Login short codes.
Extn Logout       This feature logs the user off the phone at which they are
                  logged on.
                  For IP Office 4.0 and higher this feature cannot be used by                                                     *36      Logof
                  a user who does not have a login code or by the default
                  associated user of an extension unless they are set to
                  forced login.
Flash Hook        This feature sends a hook flash signal to the currently           Pre-IP Office 4.0
                  connected line if it is an analog line.                           IP Office 4.0+: Optional
                                                                                    For IP Office 4.0 and higher, the telephone            Flash
                                                                                    number field can be used to set the
                                                                                    transfer
                                                                                    destination number for a Centrex
                                                                                    Transfer. In this case the use of the short
                                                                                    code Forced
                                                                                    Account Code and Forced Authorization
                                                                                    Code are not supported and the Line
                                                                                    Group Id must
FNE               This short code feature is used for Mobile Call Control           This number sets the required FNE
                  and one-X Mobile Client support.                                  function. For a list of supported functions
                                                                                    see one-X Mobile Control




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                                                                                                                 32. SHORT CODE FEATURES




Follow Me        Causes calls to the extension number specified to be             Extension to redirect to the dialing
Here             redirected to the extension initiating the 'Follow Me Here'.     extension.
                 If the redirected call receives a busy tone or is not                                                        *12*N#       Here+
                 answered, then the call behaves as though the User's
                 extension had failed to answer. For further details see
                 Follow Me in the Telephone Features section.
Follow Me        Cancels any Follow Me set on the specified extension. This       Extension being redirected to the dialing
Here Cancel      action can only be performed at the extension to which the       extension.
                 Follow Me Here is targetted. For further details see                                                         *13*N#       Here-
                 Follow Me in the Telephone Features section.

Follow Me To Causes calls to the extension to be redirected to the                Target extension number or blank (cancel
             Follow Me destination extension specified. For further               Follow Me To)
             details see Follow Me in the Telephone Features                                                                  *14*N#.      FolTo
             section.
Forward Hunt Forward the user's hunt group calls to their forward
Group Calls  number when the user has Forward Unconditional
             active. For further details see Forward Unconditional in                                                         *50          FwdH+
On
             the Telephone Features section.
             This option is only applied for calls to Sequential and
             Rotary type hunt groups. Calls from other hunt group
             types are not presented to the user when they have
             Forward Unconditional active. Note also that hunt group
             calls cannot be forwarded to another hunt group.
Forward Hunt This feature cancels the forwarding of the user's hunt
Group Calls  group calls. For further details see Forward
             Unconditional in the Telephone Features section.                                                                 *51          FwdH-
Off
Forward          Sets the number to which the user's calls are redirected.        Telephone number.
Number           This can be an internal or external number. The number is
                 still subject to the user's call barring settings. For further                                               *07*N#       FwdNo
                 details see Forward Unconditional in the Telephone
                 Features section.
                 This feature does not activate forwarding; it only sets the
                 number for the forwarding destination.
                 This number is used for all forward types; Forward
                 Unconditional, Forward on Busy and Forward on No
                 Answer, unless the user has a separate Forward on
                 Busy Number set for forward on busy and forward on no
                 answer functions.
Forward On       Sets the number to which the user's calls are forwarded          Telephone number.
Busy Number when Forward on Busy or Forward on No Answer are
                 on. If no Forward on Busy Number is set, those                                                               *57*N#       FwBNo
                 functions use the Forward Number.
                 This feature does not activate the forwarding, it only sets
                 the number for the forwarding destination.
Forward On       This feature enables forwarding when the user's extension
Busy On          is busy. It uses the Forward Number destination or, if
                 set, the Forward on Busy Number destination.                                                                 *03          FwBOn
                 If the user has call appearance buttons programmed, the
                 system will not treat them as busy until all the call
                 appearance buttons are in use.
                 For IP Office 3.2 and higher, Forward Internal (User |
                 Forwarding) can also be used to control whether internal
                 calls are forwarded.

Forward On       This feature cancels forwarding when the user's extension
Busy Off         is busy.
                                                                                                                              *04          FwBOf
Forward On   This feature enables forwarding when the user's extension
No Answer On is not answered within the period defined by their No
                 Answer Time. It uses the Forward Number destination                                                          *05          FwNOn
                 or, if set, the Forward on Busy Number destination.
                 For IP Office 3.2 and higher, Forward Internal (User |
                 Forwarding) can also be used to control whether internal
                 calls are forwarded.

Forward On       This feature cancels forwarding when the user's extension
No Answer        is not answered.
                                                                                                                              *06          FwNOf
Off
Forward          This feature enables forwarding of all calls, except group
Unconditional    calls, to the Forward Number set for the user's
                 extension. To also forward hunt group calls, Forward                                                         *01          FwUOn
On
                 Hunt Group Calls On must also be used. For further
                 details see Forward Unconditional in the Telephone
                 Features section.
                 For IP Office 3.2 and higher, Forward Internal (User |
                 Forwarding) can also be used to control whether internal
                 calls are forwarded.




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                                                                                                                              32. SHORT CODE FEATURES




Forward       This feature cancels forwarding of all calls from the user's
Unconditional extension. Note: This does not disable Forward on No
              Answer and or Forward on Busy if those functions are                                                                             *02            FwUOf
Off
                   also on. For further details see Forward Unconditional in
                   the Telephone Features section.
Group Listen       Disables the group listen function for the user‟s extension.
Off                See Group Listen On.
                                                                                                                                                            GroupListe
                                                                                                                                                               nOff
Group Listen       Using group listen allows callers to be heard through the
On                 phone's handsfree speaker but to only hear the phone's
                   handset microphone. When group listen is enabled, it                                                                                     GroupListe
                   modifies the hands free functionality of the short code                                                                                     nOn
                   user‟s terminal in the following manner
                   • When the user‟s phone is placed in handsfree / speaker
                   mode, the speech path from the connected party is
                   broadcast on the phone speaker but the phone's base
                   microphone is disabled.
                   • The connected party can only hear speech delivered
                   directly by the short code users handset microphone.
                   This enables listeners local to the short code user‟s phone
                   to hear the connected party whilst limiting the connected
                   party to hear only what is communicated via the user‟s
                   handset.
                   • Group listen is not supported for IP phones or when using
                   a phone's HEADSET button.
                   • Currently connected calls are not affected by changes to
                   this setting. If group listen is required it must be selected
Headset            Toggles between the use of a headset and the telephone
Toggle             handset.
                                                                                                                                                              HdSet
Hold Call          This uses the Q.931 Hold facility, and "holds" the incoming                   Exchange hold slot number or blank (slot
                   call at the ISDN exchange, freeing up the ISDN B channel.                     0).
                   The Hold Call feature "holds" the current call to a slot. The                                                                              Hold
                   current call is always automatically placed into slot 0 if it
                   has not been placed in a specified slot. Only available if
                   supported by the ISDN exchange.
Hold CW            This uses the Q.931 Hold facility, and "holds" the incoming                   Exchange hold slot number or blank (slot
                   call at the ISDN exchange, freeing up the ISDN B channel.                     0).
                   The Hold CW feature "holds" the current call to an                                                                          *27*N# (A-    HoldCW
                   exchange slot and answers the call waiting. The current call                                                                Law only)
                   is always automatically placed into slot 0 if it has not been
                   placed in a specified slot. Only available if supported by the
                   ISDN exchange.                                                 Optional.
Hold Music         This feature allows the user to check the system's music on
                                                                                  IP Office 4.2+ (not Small Office Edition) supports up to 4
                   hold. See Music On Hold for more information.
                                                                                  hold music sources, numbered 1 to 4. 1 represents the
                                                                                                                                               *34N;          Music
                                                                                  System Source . 2 to 4 represent the Alternate Sources .
                                                                                  If no number is specified, the default system source is
                                                                                  assumed.
Hunt Group         This feature disables the user's membership of the                            Group number.
Disable            specified hunt group. They will no longer receive call to that
                   hunt group until their membership is enabled again. To use                                                                                 HGDis
                   this feature, you must already belong to the hunt group.
                   See also Hunt Group Enable.
Hunt Group         This feature enables the user's membership of a hunt                          Group number.
Enable             group so they can begin to receive calls to the specified
                   hunt group. To use this feature, the user must already                                                                                    HGEna
                   belong to the hunt group. This short code can not be used
                   to add someone to a hunt group. This must be done within
                   Manager's Hunt Group form.
Last Number        This feature allows an extension to redial the last number
Redial             dialed.
MCID Activate This feature should only be used in agreement with the
                   ISDN service provider and the appropriate local legal
                   authorities. It allows users with Can Trace Calls (User |
                   Telephony | Supervisor Settings) set to trigger a
                   malicious call trace of their previous call at the ISDN
                   exchange. Refer to Telephone Features Malicious Call
                   Tracing for further details.
Mobile             This short code feature allows the user to pickup a call
Twinned Call       ringing or connected at the destination of their mobile
                   twinning number. This short code can only be used from
Pickup
                   the primary extension which is being used for the twinning
                   operation.
                   Note that the use of mobile twinning requires entry of a
                   Mobile Twinning license and may be subject to a time
                   profile.




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                                                                                                                     32. SHORT CODE FEATURES




Off Hook          Enables or disables whether the user's extension acts as a          "Y" for on or "N" for off.
Station           fully hands free unit. Typically this is used when the
                  answering and clearing of calls is done through an                                                                           OHStn
                  application such as Phone Manager. This feature is also
                  configurable via Phone Manager.
Outgoing Call     Allows a user to switch off their outgoing call bar status.         The user's log in code.                                               *
Bar Off           The user or the short code must enter the users log in code
                  if set in order to be successful.                                                                                                    Q2
                                                                                                                                                       2008
                                                                                                                                                       maint.
                                                                                                                                                       Release


Outgoing Call Allows a user to switch on their outgoing call bar status.                                                                                    *
Bar On
                                                                                                                                                       Q2
                                                                                                                                                       2008
                                                                                                                                                       maint.
                                                                                                                                                       Release


Park Call         Parks the user's current call into the specified park slot          Park slot number.
                  number. The call can then be retrieved by other extensions          If no park slot number is specified when
                  (refer to the appropriate telephone user guide). While              this short code is used, the system       *37*N#         Park
                  parked the caller hears music on hold if available.                 automatically assigns a park slot number
                  Park Timeout (System | Telephony | Telephony)                       based on the extension number of the user
                  controls how long a call will remain parked. When this              parking the call plus one digit 0 to 9.
                  expires the call will recall to the parking user if they are idle
                  or when they next become idle. The recall call will continue
                  ring and does follow any forwards or go to voicemail.
                  The 'Unpark Call' feature can be used to retrieve calls
                  from specific park slots.


Private Call      Short codes using this feature toggle on or off private call        Optional. Number to dial for private call.
                  status. When on, any subsequent calls cannot be intruded
                  on, bridged into or silently monitored until the user's
                  private call status is switched off.
                  Note that use of private calls is separate from the user's
                  intrusion settings. If a user is set to Cannot be Intruded,
                  switching private calls off does not affect that status. To
                  allow private calls to be used to full control the user status,
                  Cannot be Intruded should be disabled for that user.
                  Private call status can also be switched on or off using a
                  short code features Private Call On and Private Call Off
                  feature or a programmed button set to the Private Call
                  action.
                  Note that a user logging on or off causes privacy to be
                  reset to off.
Private Call      Short codes using this feature turn off private call status
Off               for the user if set. The short code features Private Call
                  and Private Call On can be used to turn private call on.
                  Note that use of private calls is separate from the user's
                  intrusion settings. If a user is set to Cannot be Intruded,
                  switching private calls off does not affect that status. To
                  allow private calls to be used to full control the user status,
                  Cannot be Intruded should be disabled for that user


Private Call      Short codes using this feature turn on the private call
On                settings for the user regardless of their Cannot Be
                  Intruded setting. Any subsequent calls cannot be intruded
                  on, bridged into or silently monitored until the user's
                  private call status is switched off.
                  Private call status can be switched off using a short code
                  with the Private Call Off feature or a programmed button
                  set to the Private Call action. To enable private call
                  status for a single following call only the Private Call short
                  code feature should be used.
                  Note that a user logging on or off causes privacy to be
Priority Call
                  resetfeature allows the user to call another user even if
                  This to off.                                                        Extension number.
                  they are set to 'do not disturb'. Priority calls to a user
                  without DND will follow forwarding and follow me settings                                                                    Pcall
                  but will not go to voicemail.
Record            This short code feature is used to record hunt group                The hunt group number followed by ".1" for
Message           announcements on Embedded Voicemail, see Hunt Group |               announcement 1 or ".2" for
                  Announcements.                                                      announcement 2.                            *91N; and
                                                                                                                                 *92N;




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                                                                                                                 32. SHORT CODE FEATURES




Relay On          This feature closes the specified switch in the system's        Switch number (1 or 2).
                  external output (EXT O/P) port.
                                                                                                                                   *39 (Switch 1)   Rely+
                                                                                                                                   *42 (Switch 2)
                                                                                                                                   *9000*


Relay Off         This feature opens the specified switch in the system's         Switch number (1 or 2).
                  external output (EXT O/P) port.
                                                                                                                                   *40 (Switch 1)   Rely-
                                                                                                                                   *43 (Switch 2)


Relay Pulse       This feature closes the specified switch in the system's        Switch number (1 or 2).
                  external output (EXT O/P) port for 5 seconds and
                  then opens the switch.                                                                                           *41 (Switch 1)   Relay
                                                                                                                                   *44 (Switch 2)


Resume Call       Resume a call previously suspended to the specified ISDN        Exchange suspend slot number.
                  exchange slot. The suspended call may be resumed from
                  another phone/ISDN Control Unit on the same line.                                                                *23*N# (A-       Resum
                                                                                                                                   Law only)
Retrieve Call     Retrieves a call previously held to a specific ISDN exchange    Exchange hold slot number.
                  slot.
                                                                                                                                   *25*N# (A-       Retriv
                                                                                                                                   law only)
Ring Back         This feature sets a ringback on the specified extension.        Target extension number.
When Free         This sets a 'ringback when free' on an extension currently
                  on a call or a 'ringback when next used' for an extension                                                                         RBak+
                  that is free but does not answer.
                  When the target extension is next used or ends its current
                  call, the users is rung and when they answer a call is made
                  to the target extension.
Secondary         Secondary dial tone is a system feature to generate a           Digit which triggers secondary dial tone.
Dial Tone         secondary dial tone after the user has begun dialing an
                  external number. This dial tone is then played until the                                                         9 (U-Law only)
                  number dialing and an external trunk seized.
                  For IP Office 4.0 and higher the use of this short code
                  feature has been replaced by the Secondary Dial Tone
                  check box option on ARS forms.
                  For pre-4.0 IP Office systems secondary dial tone is
                  triggered through the use of the secondary dial tone short
                  code feature.
Set Absent        This feature can be used to select the user's current           The telephone number should take the
Text              absence text. This text is then displayed to internal callers   format "y,n,text " where:
                  who have suitable display phones or IP Office applications.       • y = 0 or 1 to turn this feature on or off.                    Absnt
                  It doesn't changes the users status.                              • n = the number of the absent
                  The text is displayed to callers even if the user has           statement to use, see the list below:
                  forwarded their calls or is using follow me. Absence text is        • 0 = None.
                  supported across a Small Community Network (SCN).                   • 1 = On vacation until.
                  The absence text message is limited to 128 characters.              • 2 = Will be back.
                  Note however that most amount displayed will depend on              • 3 = At lunch until.
                  the caller's device or application.                                 • 4 = Meeting until.
                                                                                      • 5 = Please call.
                                                                                      • 6 = Dont disturb until.
                                                                                      • 7 = With visitors until.
                                                                                      • 8 = With cust. til.
                                                                                      • 9 = Back soon.
                                                                                      • 10 = Back tomorrow.
                                                                                      • 11 = Custom.
                                                                                    • text = any text to follow the absent
Set Account   This short code feature is used to allow system users to            A valid account code.
Code          enter a valid account code prior to making a phone call.
              This short code feature is essential for allowing analog                                                                              Acct.
              phone users to enter account codes. Once this short code
              is set up, any account code can be used in conjunction with
              it.
Set           This short code feature is only available on systems                A valid authorization code.
Authorization configured to use authorization codes. See Authorization
              Codes. The feature is used to allow a user to enter a valid
Code
              authorization code prior to making a phone call.
              This short code feature is essential for allowing analog
              phone users to enter authorization codes. Note that the
              authorization code must be associated with the user or the
              user rights to which the user belongs.

Set Hunt          This feature puts the specified hunt group into 'Night          Hunt group extension number.
Group Night       Service' mode.
                  Previously in IP Office 3.2 the Set Hunt Group Night                                                             *20*N#           HGNS+
Service
                  Service, Set Hunt Group Out of Service and Hunt Group
                  Enable short code features toggled. That behaviour is not
                  supported in 4.0 and higher.




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                                                                                                             32. SHORT CODE FEATURES




Set Hunt       This feature manually puts the specified hunt group into        Hunt group extension number.
Group Out Of   'Out of Service' mode.                                          For IP Office 4.0+, if left blank, the short
               If a time profile has also been defined to control hunt group   code will affect all hunt groups of which the           HGOS+
Service
               night service, the action may vary:                             user is a member.
               • Pre-4.0 IP Office
               Set Hunt Group Out of Service cannot be used to override
               a hunt group put into night service
               by a time profile.
               • 4.0 IP Office and Higher
               This option can be used to override a time profile and
               change a hunt group from night service to
               out of service.
Set Inside     This feature allows the user to select the ringing used on      Number corresponding to the desired ring
Call Seq       their extension for internal calls. The number entered          pattern. See Ring Tones.
               corresponds to the ring pattern required. This is 0 for                                                                 ICSeq
               Default Ring, 1 for RingNormal, 2 for RingType1, etc. For
               more information on selectable ringing patterns, see Ring
               Tones.
               Use of this short code function is applicable to analog
               phone users only. The distinctive ring used by DS port
               phones is fixed by the phone type.
Set Mobile     This short code feature can be used to set a mobile             Twinning destination.
Twinning       twinning number. The destination can be any external
               number the user is able to dial normally. It should include
Number
               any prefix if necessary.
               Note that the use of mobile twinning requires entry of a
               Mobile Twinning license and may be subject to a time
               profile.
Set Mobile     This short code feature turns on the user's mobile twinning.
Twinning On    It requires a mobile twinning number to have been set for
               the user. That can be done through using the Set Mobile
               Twinning Number short code feature or through the
               User | Twinning tab within Manager.
               Note that the use of mobile twinning requires entry of a
               Mobile Twinning license and may be subject to a time
               profile.
Set Mobile     This short code feature turns off the user's mobile
Twinning Off   twinning.
               Note that the use of mobile twinning requires entry of a
               Mobile Twinning license and may be subject to a time
               profile.
Set No         This short code feature allows the user to change their No      Time in seconds.
Answer Time    Answer Time (User | Telephony | Call Settings)
                                                                                                                                       NATim



Set Outside    This feature allows the user to select the ringing used on      Number corresponding to the desired ring
Call Seq       their extension for external calls. The number entered          pattern. See Ring Tones.
               corresponds to the ring pattern required. This is 0 for                                                                 OCSeq
               Default Ring, 1 for RingNormal, 2 for RingType1, etc. For
               more information on selectable ringing patterns, see Ring
               Tones. Use of this short code function is applicable to
               analog phone users only. The distinctive ring used by DS
               port phones is fixed by the phone type.
Set Ringback   This feature allows the user to select the ringing used on      Number corresponding to the desired ring
Seq            their extension for ringback calls. The number entered          pattern. See Ring Tones.
               corresponds to the ring pattern required. This is 0 for                                                                 RBSeq
               Default Ring, 1 for RingNormal, 2 for RingType1, etc. For
               more information on selectable ringing patterns, see Ring
               Tones.
               Use of this short code function is applicable to analog
               phone users only. The distinctive ring used by DS port
               phones is fixed by the phone type
Set Wrap Up    Allows users to change their Wrap-up Time (User |               Time in seconds.
Time           Telephony | Call Settings) setting, which specifies the
               amount of time, after disconnecting from a call, before the                                                             WUTim
               user can take another call.
Shutdown       Allows the Embedded Voicemail service to be closed down                                                                              *
Embedded       without having to switch off the IP Office. Once shutdown
               the Embedded Voicemail memory card can be safely
Voicemail                                                                                                                                      Q2
               removed.                                                                                                                        2007
               The short code has the following effects:                                                                                       maint.
               1. Immediately disconnect all current users within                                                                              Release
               embedded voicemail. This is not a polite shutdown
               2. Mark the embedded voicemail as inactive so that it will
               not receive any new calls.
               3. Shutdown the file system so that the call data is
               correctly written to the flash card.
               4. Extinguish the C/F LED on the IP406 V2 or IP 500 when
               it is safe to remove the memory card.
               Once Embedded Voicemail is shutdown, it is restarted by
               removal and then reinsertion of a memory
               card.




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                                                                                                              32. SHORT CODE FEATURES




Suspend Call    This feature uses the Q.931 Suspend facility. It suspends        Exchange slot number or blank (slot 0).
                the incoming call at the ISDN exchange, freeing up the
                ISDN B channel. The call is placed in exchange slot 0 if a                                                                Suspe
                slot number is not specified.
Suspend CW      This feature uses the Q.931 Suspend facility. Suspends the       Exchange slot number or blank (slot 0).
                incoming call at the ISDN exchange and answer the call
                waiting. The call is placed in exchange slot 0 if a slot                                                     *28*N# (A-   SusCW
                number is not specified. Only available when supported by                                                    Law only)
                the ISDN exchange.
Toggle Calls    This feature cycles through each call that the user has on
                hold on the IP Office system. This feature is useful when a
                user with a single-line telephone has several calls on hold                                                  *29          Toggl
                and needs to respond to each one in turn.
Unpark Call     Retrieve a parked call from a specified system park slot. In     System park slot number.
                pre-3.2 IP Office this feature was call Ride Call.
                                                                                                                             *38*N#        Ride
Voicemail       This feature connects to the voicemail system. Normally          See column to left.
Collect         the telephone number field is used to indicate the name of
                the mailbox to be accessed, for example "?Extn201" or                                                        *17          VMCol
                "#Extn201". The ? indicates 'collect messages' and the #
                indicates 'leave a message'. Placing the text within quote
                marks stops it being interpreted by the IP Office as special
                short code characters.
                When using Voicemail Pro, names of specific call flow start
                points can also be used to directly access those start points
                via a short code. In these cases, ? is not used and # is only
                used if ringing is required before the start point's call flow
                begins.
                Note: Short codes using the Voicemail Collect feature, with
                either "Short Codes.name" and "#Short Codes.name"
                entries in the Telephone Number field are automatically
                converted to the Voicemail Node feature and name.
Voicemail       Similar to Voicemail Collect but used for calls being            Voicemail Pro Short Code start point name
Node            directed to a Voicemail Pro Short Codes start point. If          without quotation marks.
                ringing is required before the start point call flow begins
                then a # should be included before the name. Useful if you
                have set up a short code start point with Voicemail Pro and
                want to give direct internal access to it.
Voicemail On    This feature enables the user's voicemail mailbox to answer
                calls which ring unanswered or arrive when the user is
                busy. It does not disable the voicemail mailbox being used                                                   *18          VMOn
                as the target for other functions such as call recording or
                messages forwarded from other mailboxes.
Voicemail Off   This feature disables the user's voicemail box from
                answering calls. Note that this does not stop messages
                being forwarded to the mailbox from other mailboxes.                                                         *19          VMOff
Voicemail       This feature enables voicemail ringback to the user's
Ringback On     extension. Voicemail ringback is used to call the user when
                they have new voicemail messages. The ringback takes                                                         *48          VMRB+
                place each time the extension is used. This feature is useful
                for users who do not have voicemail light/button indicators
                on their telephone.
                If the user has been configured to receive message waiting
                indication for any hunt groups, a separate voicemail
                ringback will occur for each such group and for the users
                own mailbox.
Voicemail       This feature disables voicemail ringback to the user's
Ringback Off    extension. This feature is also available on Phone Manager.
                                                                                                                             *49          VMRB-




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                                        33. SHORT CODE EXAMPLES




Short Code Parameters - Manager:7.0.6. Short Codes - IP Office R5 - 15-601011 Issue 23j - (06 August
2009)
Understanding Short Codes




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                                         33. SHORT CODE EXAMPLES



How IP Office Interprets Dialed Short Codes




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33. SHORT CODE EXAMPLES




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                                   33. SHORT CODE EXAMPLES




Short Code Fields and Characters




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                               33. SHORT CODE EXAMPLES




Short Code Matching Examples

Sample Short Codes




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33. SHORT CODE EXAMPLES




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33. SHORT CODE EXAMPLES




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33. SHORT CODE EXAMPLES




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                                        34. SHORT CODE DEFAULTS



     Code             Telephone Number                        Feature                        A-Law   U-Law
*00                   Blank                    Cancel All Forwarding
*01                   Blank                    Forward Unconditional On
*02                   Blank                    Forward Unconditional Off
*03                   Blank                    Forward On Busy On
*04                   Blank                    Forward On Busy Off
*05                   Blank                    Forward On No Answer On
*06                   Blank                    Forward On No Answer Off
*07*N#                N                        Forward Number
*08                   Blank                    Do Not Disturb On
*09                   Blank                    Do Not Disturb Off
*10*N#                N                        Do Not Disturb Exception Add
*11*N#                N                        Do Not Disturb Exception Del
*12*N#                N                        Follow Me Here
*13*N#                N                        Follow Me Here Cancel
*14*N#                N                        Follow Me To
*15                   Blank                    Call Waiting On
*16                   Blank                    Call Waiting Off
*17                   ?U                       Voicemail Collect
*18                   Blank                    Voicemail On
*19                   Blank                    Voicemail Off
*20*N#                N                        Set Hunt Group Night Service
*21*N#                N                        Clear Hunt Group Night Service
*22*N#                N                        Suspend Call
*23*N#                N                        Resume Call
*24*N#                N                        Hold Call
*25*N#                N                        Retrieve Call
*26                                            Clear CW
*27*N#                N                        Hold CW
*28*N#                N                        Suspend CW
*29                   Blank                    Toggle Calls
*30                   Blank                    Call Pickup Any
*31                   Blank                    Call Pickup Group
*32*N#                N                        Call Pickup Extn
*33*N#                N                        Call Queue
*34N;                 Blank                    Hold Music
*35*N#                N                        Extn Login
*36                   Blank                    Extn Logout
*37*N#                N                        Park Call
*38*N#                N                        Unpark Call
*39                   1                        Relay On
*40                   1                        Relay Off
*41                   1                        Relay Pulse
*42                   2                        Relay On
*43                   2                        Relay Off
*44                   2                        Relay Pulse
*45*N#                N                        Acquire Call
*46                   Blank                    Acquire Call
*47                   Blank                    Conference Add
*48                   Blank                    Voicemail Ringback On
*49                   Blank                    Voicemail Ringback Off
*50                   Blank                    Forward Huntgroup On
*51                   Blank                    Forward Huntgroup Off
*52                   Blank                    Cancel or Deny
*53*N#                N                        Call Pickup Members
*57*N#                N                        Forward On Busy Number
*70                   Blank                    Call Waiting Suspend
*70*N#                N                        Dial Physical Extn By Number
*71*N#                N                        Dial Physical Extn By ID
*9000*                "MAINTENANCE"            Relay On
*91N;                 N".1"                    Record Message
*92N;                 N".2"                    Record Message
9N                    N                        Dial
?                     .                        Dial

Additional short codes of the form *DSSN, *SDN, *SKN, *#N and **N may also visible. These are

For IP Office 4.2+, the default *34 short code for music on hold has changed to *34N;.

Default auto attendant short codes of the form *81XX, *82XX, *83XX and *84XX are only
added when an Embedded Voicemail auto attendant is added to the IP Office's configuration.




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                       35. TAPI FUNCTIONS SUPPORTED


            TAPI Functions Supported on IP Office
TAPI Functions Supported on IP Office
TAPI Link Lite provides the following functionality for TAPI 2.1
• lineAddToConference                   • lineNegotiateTAPIVersion
• lineAnswer                            • lineOpen
• lineBlindtransfer                     • linePark
• lineCompleteTransfer                  • lineRedirect
• lineConfigDialog                      • lineRemoveFromConference
• lineClose                             • lineSetAppPriority
• lineDeallocateCall                    • lineSetAppSpecific
• lineDial                              • lineSetCallPrivilege
• lineDrop                              • lineSetStatusMessages
• lineGetAddressCaps                    • lineSetupTransfer
• lineGetAddressID                      • lineShutdown
• lineGetAddressStatus                  • lineSwapHold
• lineGetAppPriority                    • lineUnhold
• lineGetCallInfo                       • lineUnpark
• lineGetCallStatus                     • lineSetCallData
• lineGetDevCaps                        • lineDevSpecific
• lineGetID                             • lineGenerateDigits
• lineHold                              • lineGenerateTone
• lineInitialiseEx                      • lineMonitorDigits
• lineMakeCall                          • lineMonitorTones




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                          35. TAPI FUNCTIONS SUPPORTED


TAPI 3.0 functions supported
The following functions are supported using TAPI 3.0:
ITTAPI                                ITAddress
 Initialize                             Get_AddressName
 Shutdown                               Get_dialableAddress
 EnumerateAddresses                     get_ServiceProviderName
 RegisterCallNotifications              CreateCall
 Put_EventFilter
ITMediaSupport
 get_MediaTypes
ITCallInfo                            ITBasicCallControl
 get_Address                            Connect
 get_CallState                          Answer
 get_CallInfoString                     Disconnect
 SetCallInfoBuffer                      Hold
                                        SwapHold
                                        ParkDirect
                                        Unpark
                                        BlindTransfer
                                        Transfer
ITCallStateEvent                      ITCallNotificationEvent
 get_Cause                              get_Call
 get_State
 get_Call
ITCallInfoChangeEvent                 ITCallHubEvent
 get_Call                               get_Event
                                        get_Call

Notes:
TAPI Link Lite can be used from C, C++ and Delphi. Visual Basic cannot directly use

TAPI Link Lite is provides detailed information on telephony events, including the




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                            35. TAPI FUNCTIONS SUPPORTED


Device-Specific Data
The   following table shows the device specific data available via TAPI.
  •    Phone's extension number                 • Force login flag
  •    Forward on busy flag                     • Login code flag
  •    Forward on no answer flag                • System phone flag
  •    Forward unconditional flag               • Absent message id
  •    Forward hunt group flag                  • Absent message set flag
  •    Do not disturb flag                      • Voicemail email mode
  •    Outgoing call bar flag                   • User's extension number
  •    Call waiting on flag                     • Users Locale
  •    Voicemail on flag                        • Forward number
  •    Voicemail ring-back flag                 • Follow me number
  •    Number of voicemail messages             • Absent text
  •    Number of unread voicemail               • Do not disturb exception list
  •    Outside call sequence number             • Forward on busy number
  •    Inside call sequence number              • User's priority
  •    Ring back sequence number                • Number of groups the user is a
  •    No answer timeout period                     member of
  •    No answer timeout period                 • Number of groups that the user is a
  •    Wrap up time period                          member of that are currently
  •    Can intrude flag                             outside their time profile
  •    Cannot be intruded upon flag             • Number of groups the user is
  •    X directory flag                             currently disabled from
  •    X directory flag                         • Number of groups that the user is a
                                                    member of that are currently out of
                                                    service
                                                • Number of groups that the user is a
                                                    member of that are currently on
                                                    night service




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                            35. TAPI FUNCTIONS SUPPORTED


DevLink Fields
The following table shows the device specific data available via DevLink.

 #    Field Data ( S Message )                 #    Field Data ( S Message )
 1    A call id                                26   Voicemail disallow
 2    B call id                                27   Sending complete
 3    A state                                  28   Bc.tc,bc.tm
 4    B state                                  29   Owner hunt group name
 5    A connected                              30   Original hunt group name
 6    A is music                               31   Original user name
 7    B connected                              32   Target hunt group name
 8    B is music                               33   Target user name
 9    A name                                   34   Target RAS name
 10   B name                                   35   Is internal call
 11   B list (possible targets for the call)   36   Time stamp

 12   A slot ,channel                          37   Connected time
 13   B slot , channel                         38   Ring time
 14   Called party presentation & type         39   Connected duration
 15   Called party number                      40   Ring duration
 16   Calling party presentation & type        41   Locale
 17   Calling party number                     42   Park slot number
 18   Called sub address                       43   Call waiting
 19   Calling sub address                      44   Tag
 20   Dialled party type                       45   Transferring
 21   Dialled party number                     46   Sv active
 22   Keypad type                              47   Sv quota used
 23   Keypad number                            48   Sv quota time
 24   Ring attempt count                       49   Account code
 25   Cause                                    50   Unique call identifier
 #    Field Data ( D Message )                 #    Field Data ( A Message )
 1    A call id                                 1   A call id
 2    B call id                                 2   B call id
 3    Unique call identifier                    3   Unique call identifier




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                                  36. IP Office Power Demo Kits


                              IP Office Power Demo Kits
The following details changes that have been made to the software components that make up
the IP Office Power Demo kit. Power Demo kits have been modified to reflect the User
Productivity solutions and Group Collaboration options introduced with IP Office Release 5:


User Productivity solutions
 • IP Office Receptionist
      Includes SoftConsole
 • IP Office Mobile Worker
      Includes Mobility (Twinning, Mobile Call Control, Avaya one-X Mobile Client for IP Office)
      and 3rd Party Text-To-Speech
 • IP Office Teleworker
      Includes VPN Phone license, Phone Manager Pro, and Avaya one-X Portal for IP Office

 • IP Office Power User
      Includes Mobility (Twinning, Mobile Call Control, Avaya one-X Mobile Client for IP
      Office), Phone Manager Pro, Avaya one-X Portal for IP Office, Phone Manager PC
      Softphone, Unified Messaging Service, 3rd Party Text-To-Speech, and VPN Phone license

 • IP Office Customer Service Agent
      Includes Customer Call Reporter Agent
 • IP Office Customer Service Supervisor
      Includes Customer Call Reporter Supervisor

Group Collaboration options
 • IP Office Essential Edition
      Includes Embedded Voicemail
 • IP Office Preferred Edition
      Includes VoiceMail Pro
 • IP Office Advanced Edition
      Includes Customer Call Reporter, 1 Customer Service Supervisor, 3rd Party IVR, VB
      Scripting IVR, ContactStore, and 3rd party Text-To-Speech

Multi-Site Option
      Includes Voice Networking (enables 4 channels Basic SCN, Qsig, H323) and Advanced
      Networking (Hot-Desking across SCN, distributed Hunt Group, Breakout Dialing)



 Refer to the IP Office Release 5 Product Update for complete details.




                                            Page 218                           IP Office 5-0-Draft.xls
                                   36. IP Office Power Demo Kits


IP Office 500 Power Demo
Hardware
 The IP Office 500 Power Demo is designed to deliver complete demonstration capability
 through one orderable code. The following components are included:

    •   IP Office 500 Chassis
    •   Digital Station 8 Extension Card
    •   Phone 2 Extension Card
    •   VCM 32 (4 resources enabled)
    •   LAN Cable
    •   IP Office Essential Edition (formerly Embedded Voicemail Memory Kit)
    •   5410 Digital Telephone Set (RoHS)
    •   5420 Digital Telephone Set (RoHS)
    •   1616 IP Telephone Set
    •   Button Module 32 for 1616 IP Telephone Set
    •   Power Supply for 1616 IP Set
    •   Smart Card Feature Key (MuLAW or ALAW)
    •   CD disk containing the activation license keys for the applications

   NOTE: Excludes Power Lead. Must be ordered separately per country requirements.

Application Software
 The following applications are included and can be activated from the license numbers on the
 CD disk. An overview of these applications can be found in the IP Office Product Description
 located on the IP Office Knowledge Base
   (http://marketingtools.avaya.com/knowledgebase)

   • IPO LIC PREFRD (VM PRO) RFA LIC:DS
   • IPO LIC ADVANCED RFA LIC:DS
   • IPO LIC POWER USER RFA 5 LIC:CU
   • IPO LIC MOBILE WORKER RFA 5
   • IPO LIC TELEWORKER RFA 5 LIC:CU
   • IPO LIC RECEPTIONIST RFA 1 LIC:DS
   • IPO LIC CUSTMR SVC AGT RFA 5 LIC:CU
   • IPO LIC IP ENDPOINT RFA 5 LIC:CU
   • IPO LIC IP500 VCE NTWKG ADD 4 LIC:CU (enables 4 channels Basic SCN, Qsig, H323, Hot-
   desking across SCN, distributed Hunt Groups across SCN, Breakout Dialing)
   • IPO LIC SIP TRNK RFA 5 (enables 5 SIP trunks)
   • IPO LIC IPSEC VPN RFA LIC:DS
   • IPO LIC CONF CENTER RFA LIC:DS
   • IPO LIC AVAYA TTS RFA 1 LIC:CU (enables 1 TTS port)
   • IPO LIC NTWKD MSGING RFA LIC:DS
   • IPO LIC ACM CENTRAL VM LIC:DS
   • IPO LIC CTI RFA LIC:DS




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                                   36. IP Office Power Demo Kits


Availability and Pricing
 Research has shown that demonstrations positively improve sales results and education of
 sales teams. The Power Demo kit is attractively priced to support demonstration kit usage
 only. The value of the parts within the kits exceeds that of the items when purchased
 individually (in many cases nearly ten-fold). The number of kits purchased per Avaya
 BusinessPartner will be limited to the following:
   • One (1) IP Office 500 Power Demo Kit per BusinessPartner location.

   For pricing, contact your Distributor.

 Avaya Global Services does not provide installation or maintenance coverage on
 demonstration equipment.

IP Office Power Demo Breakdown
<---- IP500 Power Demo material code and description

Monitoring and Control of Power Demo Kits
 The price of the Demonstration kit is significantly less than if the parts were purchased
 separately. They should absolutely not be re-sold to end user sites. Both Avaya and the
 Distributor will be monitoring the sale of the kits. Avaya also reserves the right to audit a
 BusinessPartner location to validate the usage of the demonstration equipment. A
 BusinessPartner wishing to purchase the kit will be required to fill out a form available
 directly from their Distributor and have it countersigned by an Avaya Channel Account
 Manager or National Account Manager.

The number of kits will be restricted.
 • One (1) IP Office 500 Power Demo Kit per BusinessPartner location.

Application License Upgrades
 From time to time Avaya introduces new features and applications to IP Office. Some of these
 are enabled with a license „key‟. Avaya wants to ensure BusinessPartners remain current and
 have the ability to demonstrate every application on IP Office. To apply for new licenses
 BusinessPartners are to complete the attached form (see Appendix B Additional licenses
 for Existing Demo Kits Authorization Form - see link above). Avaya CAM or NAM
 countersignature is required. Fax the form to your Distributor. The Distributor will then
 forward to Avaya sales order processing for license distribution.

 Appendix B can be used to secure additional licenses once a license key swap has been
 completed. A license key swap is performed when transferring licenses from one previously
 purchased Power Demo unit (using the Serial, Parallel, or USB feature key) to IP Office 500
 system (which uses the SmartCard feature key). Failure to successfully complete a key swap
 prior to adding new licenses could result in the new licenses being overwritten. Avaya CAM or
 NAM countersignature is required. Fax the form to your Distributor. The Distributor will then
 forward to Avaya sales order processing for license distribution.


Logistics and Ordering
Pricing and Material Codes




                                             Page 220                            IP Office 5-0-Draft.xls
                                36. IP Office Power Demo Kits


The Power Demo kit is ordered as a single code. The equipment will be shipped to
Distributors as one complete set of parts. Each box will be serialized. The hardware feature
key and licence keys will be packaged together in a plastic bag and are contained within the
unit.
For pricing, contact your Distributor!

Each BusinessPartner must complete the “Avaya Power Demo Authorization Form” to
purchase these kits. See Appendix A. This form will require the signature of a Channel
Account Manager (CAM) or National Account Manager (NAM) and will be closely monitored.
The ordering process is detailed in the Logistics and Ordering section of this document.




                                         Page 221                           IP Office 5-0-Draft.xls
                                  36. IP Office Power Demo Kits


North America
Material Code            Description
     700433238           IP500 DEMO KIT US

APAC, EMEA, UK
Material Code            Description
     700433246          IP500 DEMO KIT INTL

Exceptions
 The Power Demo Kit comes as pre-configured bundled package; Avaya cannot exchange
 equipment or make substitutions, the kit has been created to provide optimum
 demonstration capability. There are no provisions within in this program to purchase
 additional equipment at special pricing. Requests requiring additional equipment are to be
 directed to your Channel Account Manager (CAM) or National Account Manager (NAM).
 For countries where the T3 sets are supported, you may request T3 sets be added to your
 Power Demo Kit – strictly for demonstration purposes. This is done through the Special Bid
 Request (SBR) which is completed outside of this process. For tracking purposes, you will
 need to indicate that you will be submitting the SBR on Appendix A in STEP ONE. The T3 sets
 will consist of one each of the following:
   T3 Classic Digital (Black)
   T3 Comfort Digital (Black)
   T3 Classic IP (White)
Software Build
The base level of software that comes preloaded on the control unit kits is not intended for use.
BusinessPartners will need to install the current release of IP Office Core software onto the
control units, available for download at support.avaya.com or by DVD media.

Material Code            Description
     700472863          IPO DVD R5.0 USER/ADMIN SET
     700478068          IPO DVD TTS SET

Note: It is acceptable to duplicate this media (DVD), but copies must contain an Avaya
Proprietary Notice on the DVD whether made by the Distributor, BusinessPartners, or by an
Avaya Channel Account Manager.




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                                            37. MERGEABLE LIST




                                         Mergeable Settings
The table below shows the configuration entries for which changes can be merged and those that require a
system reboot. The Send Configuration menu shown when sending a configuration to the IP Office
automatically indicates when the configuration is mergeable.

                     Mergeable                   3.2+        Pre-3.2

                   System                          −           −         • *1 - 3.2 | System | System
                                                                         Changes to Locale, License Server IP
                   - System                       √*   1
                                                               X         Address and Favor RIP Routes over
                                                                         Static require a reboot.
                   - LAN1/LAN2                     X           X
                                                   X           X         • *2 - 3.2 | System | Voicemail
                   - DNS
                                                                         Changes to Voicemail Type require a
                   - Voicemail                    √*   2
                                                               X         reboot.
                                                       3
                   - Telephony                    √*           X
                                                   X           X         • *3 - 3.2 | System | Telephony
                   - VoIP
                                                                         Changes to Companding LAW and
                   - LDAP                          X           X         Busy Tone Detection require a
                                                                         reboot.
                   - System Events                 X           X
                   - CDR/SMDR                      √           X
                   - Twinning                      √           −
                   Line                            X           X
                   Control Unit                    X           X
                                                                       • *4 - 4.1+ | Extension
                   Extension                       X           X*4
                                                                       For IP Office 4.1+, Base Extension and
                   User                            √           √       Disable Speakerphone are mergeable.

                   Hunt Group                      √           √
                   Short Code                      √           √
                   Service                         √           √
                   RAS                             √           √
                   Incoming Call Route             √           √
                   WAN Port                        X           X
                   Directory                       √           √
                   Time Profile                    √           X
                   Firewall Profile                √           √
                   IP Route                        √           √
                   Least Cost Route                √           √
                   Account Code                    √           √
                   License                         √           √
                   Tunnel                          X           X
                   Logical LAN                     X           X
                   Wireless                        X           X
                   User Rights                     √           √
                   Auto Attendant                  √           X
                   Authorization Code              √           X
                   ARS                             √           −
                   E911 System                     X           X



                                                  Page 223                                         IP Office 5-0-Draft.xls
                                                    38. IP OFFICE PORTS



                                                     IP Office Ports
The following table lists some of the ports on which the IP Office control unit listens for different types of access.

 Indicates a port on the IP Office control unit.
 indicates a port on the PC running an IP Office application.
* Indicates that the port and or protocol can be changed.
    Port      Protocol                                   Function
    25*      SMTP                  TCP                  Email system alarms from the IP Office to SMTP server. For IP
                                                         Office 4.2 also used for Voicemail Email on Embedded
                                                         Voicemail.
    37       Time                  UDP                  Time requests from the IP Office to a Time Server (RFC868).

    53       DNS                    UDP                    Domain Name Service responses
    67       BOOTP/DHCP             UDP                    DHCP Server Operation
    68       BOOTP/DHCP             UDP                    DHCP Client Operation
    69       TFTP                   UDP                    File requests to the IP Office.
    69       TFTP                   UDP                    File requests by the IP Office.
   161*      SNMP                   UDP                    From SNMP applications.
   162*      SNMP Trap              UDP                    To addresses set in the IP Office configuration.
   389*      LDAP                   TCP
   520       RIP                    UDP                    To and from the IP Office to other RIP devices. For RIP1 and
   520       RIP                    UDP                    RIP2 (RIP1 compatible) the destination address is a subnet
   1701      L2TP                   UDP                    Layer 2 Tunneling protocol
   1718      H.323                  UDP                    H.323 Discovery
   1719      H.323 RAS              UDP                    H.323 Status. VoIP device registering with the IP Office.
   1720      H.323/H.245            UDP                    H.323 Signalling. Data to a registered VoIP device.
   2127      (UDP)                  UDP                    PC Wallboard to CCC Wallboard Server.
   3478      SIP                    UDP                    Port used for STUN requests from the IP Office to the SIP
                                                            provider
  5060 SIP                         UDP/TCP*               SIP Line Signalling
   8080 HTTP                        TCP                    Browser access to the Delta Server application.
   8089 Enconf                      UDP                    From the IP Office to the Conferencing Center Server Service.
                                                            User access to the conference center is direct via HTTP
                                                            sessions.

   8888      HTTP                   TCP                    Browser access to the IP Office ContactStore (VRL) application.

            RTP/RTCP               UDP                    Dynamically allocated ports used during VoIP calls for RTP and
 49152 to                                                   RTCP traffic. The port range can be adjusted through the
  53247*                                                    System | Gatekeeper tab.
  50791      IPO Voicemail          UDP                    To voicemail server address.
  50793      IPO Solo Voicemail     UDP                    From IP Office TAPI PC with Wave drive user support.
  50794      IPO Monitor            UDP                    From the IP Office Monitor application.
  50795      IPO Voice              UDP                    Small Community Network signalling (AVRIP) and BLF updates.
              Networking                                    Each system does a broadcast every 30 seconds. BLF updates
                                                            are sent required up a maximum of every 5 seconds.

  50796      IPO PCPartner          UDP                    From an IP Office application (for example Phone Manager or
                                                            SoftConsole). Used to initiate a session between the IP Office
                                                            and the application.
  50797      IPO TAPI               UDP                    From an IP Office TAPI user PC.
  50798      (UDP)                  UDP                    IP Office Manager and Upgrade Wizard
  50799      IPO BLF                UDP                    Broadcast to the IP Office LAN and the first 10 IP addresses
                                                            registered from other subnets.
  50800      IPO License Dongle     UDP                    To the License Server IP Address set in the IP Office config.
  50801 Econf                       UDP                  Conference Center Service to IP Office.
  50802 Discovery                   TCP                  IP Office discovery from Manager.
  50804* Service Access             TCP                  IP Office configuration settings access.
  50805* Protocol                   TCP                  TLS Secure"
  50808*                            TCP                  IP Office system status access.
  50812*                            TCP                  IP Office security settings access.
  50813*                            TCP                  TLS Secure"
• CDR/SMDR from the IP Office is    sent to the port number and IP address defined during configuration and using either
TCP or UDP as selected.




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                                                         39. LOCALE CODES



                                                                                       Applications                  Voicemail
                                                          Phone                        Phone      Soft   Conf'
 TLA        Locale            Language          Telephony Display        Manager                                  EVM Lite Pro
                                                                                      Manager Console Center
When a new or defaulted system's configuration is first opened in Manager, the value set in the Locale field (System |
System | Locale) should always be checked and changed if necessary. The system's Locale sets factors such as the
default ringing patterns and caller display settings. The locale also controls the language that a voicemail server will use
for prompts.
This following table indicates locale settings supported for different functions. Note that this does not necessarily indicate
support, availability or approval for IP Office within that country.
This following table indicates locale settings used within 4.0 and higher for different functions. Note that reference to a
locale does not necessarily indicate support, availability or approval for IP Office within that country.
 ess    Argentina       Latin Spanish                √          √           √           √         √         √       √     √       √
 ena    Australia       English (UK)                 √          √           √           √         √         √       √     √       √
 nlb    Belgium         Dutch                        √          √           √           √         √         X       √     √       √
 frb    Belgium         French                       √          √           √           √         √         √       √     √       √
 ptb    Brazil          Brazilian Portuguese         √          √           √           √         √         X       √     √       √
 frc    Canada          Canadian French              √          √           X           X          X        X       √     √       √
 esl    Chile           Latin Spanish                √          √           √           √         √         √       √     √       √
 chs    China           Mandarin                     √           X          X           √         √         X       √     √       √
 eso    Colombia        Latin Spanish                √          √           √           √         √         √       √     √       √
 dan    Denmark         Danish                       √          √           X           √         √         X       √     √       √
 fin    Finland         Finnish                      √          √           X           √         √         √       √     √       √
 fra    France          French                       √          √           √           √         √         √       √     √       √
 deu    Germany         German                       √          √           √           √         √         √       √     √       √
 ell    Greece          Greek                        √           X          X           X          X        X       X     √       √
 zhh    Hong Kong       Cantonese                    √           X          X           X          X        X       X      X      √
hun     Hungary         Hungarian                    √           X          X           X          X        X       X     √       √
 isl    Iceland         Icelandic                    √           X          X           X          X        X       X      X      X
 ind    India           English (UK)                 X           X          √           √         √         √       X     √       √
 ita    Italy           Italian                      √          √           √           √         √         √       √     √       √
 kor    Korea           Korean                       √           X          X           √         √         X       √     √       √


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                                                            39. LOCALE CODES



esm   Mexico            Latin Spanish                 √            √            √           √           √         √        √     √       √
nld   Netherlands       Dutch                         √            √            √           √           √         X        √     √       √
enz   New Zealand       English ( UK )                √            √            √           √           √         √        √     √       X
nor   Norway            Norwegian                     √            √            X           √           √         X        √     √       √
esr   Peru              Latin Spanish                 √            √            √           √           √         √        √     √       √
plk   Poland            Polish                        √             X           X            X          X         X        X     √       √
ptg   Portugal          Portuguese                    √            √            X           √           X         X        √     √       √
rus   Russia            Russian                       √             X           X           √           √         X        √     √       √
ara   Saudi Arabia      English (UK)                  √             X           √           √           √         √        X      X      X
ens   South Africa      English (UK)                  √            √            √           √           √         √        √     √       X
esp   Spain             Spanish                       √            √            √           √           √         X        √     √       √
sve   Sweden            Svenska                       √            √            X           √           √         √        √     √       √
frs   Switzerland       French                        √            √            X            X          X         X        √     √       √
cht   Taiwan            Putonghua                     √             X           X           √           √         X        X      X      √
trk   Turkey            English (US)                  √            √            √           √           √         √        X      X      X
eng   UK                English (UK)                  √            √            √           √           √         √        √     √       √
enu   USA               English (US)                  √            √            √           √           √         √        √     √       √
esv   Venezuela         Latin Spanish                 √            √            √           √           √         √        √     √       √

      • TLA (Three-Letter Abbreviation):
      These are the three character codes used by pre-3.2 IP Office systems to set locales. In IP Office 3.2 they have been
      replaced by selection of the required country or language by name. The special locale TTY may appear for some users.
      This is used in conjunction with Voicemail Pro and TTY devices for hearing impaired users. Refer to the Voicemail Pro
      Installation manual for full details.
      • Locale:
      The country represented by the locale. Teletype (Textphone) is used with Voicemail Pro, refer to the Voicemail Pro
      documentation.
      • Language:
      The voicemail prompt language used for that locale.




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                                                     39. LOCALE CODES



• Manager:
Indicates that the IP Office Manager application can run in the specific locale language. Manager uses the best match it
has (French, German, Brazilian, Dutch, Italian, Mexican Spanish or US English) for the regional location settings setting
of the PC on which it is running, otherwise it defaults to UK English. If required the language used within the Manager
screens can be overridden.
• Telephony:
The IP Office provides default telephony settings matching the normal expected defaults for the locale.
• Phone Display:
Indicates that display messages from the IP Office to Avaya DS and IP phones can be sent using the appropriate language for
that locale. Note that the user locale can be used to override the system locale for these messages. Note also that some
phones support their own language selection options for menus displayed by the phone's software.
• Voicemail:
These columns indicate for which locales the different Avaya IP Office voicemail servers can provide the appropriate language
prompts. In all cases, the system locale can be overridden by setting a different user locale.
 • EVM:
 Indicates that the locale is recognized by Embedded Voicemail and appropriate language prompts are then used. If an
 unsupported locale is used, Embedded Voicemail will attempt the best match using the first two characters of the locale.


 • VM Lite: (Voicemail Lite is not supported on IP Office 5.0 and higher)
 Indicates that the locale is recognized by Voicemail Lite and appropriate language prompts are then used. For an
 unsupported locale is used, or one for which the necessary prompts are not available, Voicemail Lite will attempt the best
 match using a sequence of alternate locales.

 • VM Pro:
 Indicates that the locale is recognized by Voicemail Pro and appropriate language prompts are then used. For an
 unsupported locale is used, or one for which the necessary prompts are not available, Voicemail Pro will attempt the
 best match using a sequence of alternate locales. For example French Canadian (frc) fallback to French (fra), then
 US English (enu) and finally UK English (eng). Note that the languages available are selectable during Voicemail Pro
 installation. For further details refer to the Voicemail Pro manual.




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                             40. RELEASE HISTORY



                         IP Office Release History
<--- Release 5.0 Q4 November 18, 2009 Maintenance Release




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                              40. RELEASE HISTORY


<--- Release 5 GA August 3, 2009




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40. RELEASE HISTORY




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40. RELEASE HISTORY




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                             40. RELEASE HISTORY


<--- Release 4.2 Q2 May 13, 2009 Service Pack
<--- Release 4.2 Q1 February 17, 2009 Service Pack
<--- Release 4.2 Q4 November 12, 2008 Service Pack




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                               40. RELEASE HISTORY


<--- Release 4.2. GA - August 11, 2008




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40. RELEASE HISTORY




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40. RELEASE HISTORY




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                              40. RELEASE HISTORY


<--- Release 4.1.x GA - December 17, 2007




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40. RELEASE HISTORY




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40. RELEASE HISTORY




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                              40. RELEASE HISTORY


<--- Release 4.0.10 - September 24, 2007 Maintenance Release




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                              40. RELEASE HISTORY


<--- Release 4.0.7 - June 29, 2007 Maintenance Release




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40. RELEASE HISTORY




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40. RELEASE HISTORY




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                               40. RELEASE HISTORY


<--- Release 4.0.x GA - February 26, 2007




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                                   40. RELEASE HISTORY


<--- Release 3.2 - July 24, 2006




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                              40. RELEASE HISTORY


<--- Release 3.1 - November 7, 2005




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                               40. RELEASE HISTORY


<--- Release 3.0 - March 21, 2005




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                                  40. RELEASE HISTORY


<--- Release 2.1 - May 31, 2004




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                                   40. RELEASE HISTORY


<---   Release   2.0 - November 26, 2003
<---   Release   1.4 - June 16, 2003
<---   Release   1.3.2 - February 28, 2003
<---   Release   1.3 - December 13, 2002




                                        Page 248         IP Office 5-0-Draft.xls
                                                       41. TRAINING


              All course curricula, enrolment and assessment is on the Avaya Learning
                                                                                        Avaya University
              Center portal at www.avaya-learning.com LINK:--->
                                                                                        Delivery type / Type of    Length of
              Course code       Course title
                                                                                               Training             training
                                           Avaya University IP Office Courses
<--- IP Office Customer Trainer Toolkits




                                                         Page 249                                          IP Office 5-0-Draft.xls
                                            41. TRAINING


<--- IP Office for Implement and Maintain




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                                                     41. TRAINING


<--- IP Office for Implement and Maintain (French)




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                                                     41. TRAINING


<--- IP Office for Implement and Maintain (German)




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                               41. TRAINING


<--- IP Office for Sell
<--- IP Office for Use
<--- IP Office Product Delta




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                                  41. TRAINING


<--- IP Office Sales Credential




                                    Page 254     IP Office 5-0-Draft.xls
                                    42. IP HARDPHONE POWER OPTIONS



IP Office IP Hard Phone Power Options
Local Power Options
In order to prepare for changes in future EMC requirements, Avaya is announcing, effective July 2, 2007,
the 1151D1 and 1151D2 Terminal Power Units for IP Phones.
These new Power units will be for IP phones only and will be replacing the current 1151C1 and 1151C2
Power Unit versions on IP phones. Although we are announcing the new 1151D1 and 1151D2 units, the
July ASD will still configure 1151C units. The 1151Ds will be available in ASD in August.
Note: The new 1151C1/C2 & 1151D1/D2 products will include a CAT5 cable. However, the old 1151B1
and 1151B2 included a standard North American power cord which is not included anymore (must be
ordered separately or obtained elsewhere).


<--- 1151D1
<--- 1151D2
<--- 1151C1




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                             42. IP HARDPHONE POWER OPTIONS



<--- 1151C2
<--- Local Power Brick Transformer
<--- Power Over Ethernet (POE)




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                             42. IP HARDPHONE POWER OPTIONS



<--- Mid-Span Power Distribution Units




                                         Page 257             IP Office 5-0-Draft.xls
                       43. 5.0 CD's & SOFTWARE BUILDS



The build numbers are for Q4-2009 Maintenance release (5.0.15) and contains
                       the following application builds
                Admin CD Version -R5
                                                           Version
                 1 DVD (700472863)
IP Office Firmware                                          5.0.15
IP Office Manager                                           7.0.15
SSA Viewer                                                  5.0.15
Network Viewer                                              7.0.15
SysMonitor                                                  7.0.15
UpgradeWiz                                                  7.0.15
Call Status                                                  4.0.5
Standalone Delta Server                                     5.2.31
Feature Key Server                                          1.0.0.5
Java Run Time Environment (JRE)                     6.0 Update 16 (1.6.0.16)
               IP Office Unit Firmware                     Version
IP 406v2                                                    5.0.15
IP 412                                                      5.0.15
IP 500                                                      5.0.15
POTS Module                                                 7.0.15
POTSV2 Module                                               7.0.15
DCP Module                                                  7.0.15
DCPV2 Module                                                7.0.15
S0 Module                                                   7.0.15
IP WAN3 Module                                              7.0.15
ATM Module                                                  7.0.15
   4600/5600 H.323 Phone Firmware (Common
                                                           Version
                 Boot Code and App)
4610SW, 4620SW, 4621SW, 5610SW, 5620SW &
                                                        2.9.1 (2.9 SP1)
5621SW
4625                                                    2.9.1 (2.9 SP1)
4620 (Not 4620SW)                                             2.3
4601, 4602D, 4602SW, 5601, 5602D & 5602SW                     2.3
4601+, 4602+, 5601+ & 5602+                             2.9.1 (2.9 SP1)
 4600/5600 VPN Phone Firmware (Separate Boot
                                                           Version
                    Code and App)
4610SW, 4620SW, 4621SW, 5610SW, 5620SW &
                                                              2.3
5621SW Boot Code
4610SW, 4620SW, 4621SW, 5610SW, 5620SW &
                                                            2.3.252
5621SW App
1600 H.323 Phone Firmware (Separate Boot Code
                                                           Version
                       and App)
  1603, 1608 & 1616 Boot Code                                1.2100
  1603, 1608 & 1616 App                                      1.2100
  1616 Button Module 32 App                                   1.0.9
                DCP Phone Firmware                          Version
  2410                                                   5.00 - 061107
  2420                                                   5.00 - 061107
  5410                                                   5.00 - 061107
  5420                                                   5.00 - 061107




                                  Page 258                          IP Office 5-0-Draft.xls
                        43. 5.0 CD's & SOFTWARE BUILDS


            IP DECT Phone Firmware                        Version
 Avaya   3701                                             22.04.04
 Avaya   3711                                            91.24.31.04
 Avaya   3711 Global                                      91.24.36
 Avaya   3711 USB Driver                                     0.8
           IP DECT ADMM Firmware/Tools                    Version
 IP DECT - ADMM Firmware                                   1.1.15
 IP DECT - ADMM Java Configuration                         1.1.15
 IP DECT - ADMM DECT Monitor                                 1.4
               DECT R4 Phone Firmware                     Version
 Avaya 3720                                                2.8.25
 Avaya 3725                                                2.8.25
               DECT R4 Firmware/Tools                     Version
 DECT R4 - IPBS Firmware                                   3.1.20
 DECT R4 - AIWS Firmware                                     2.32
 DECT R4 - WinPDM (Windows Portable Device
 Manager)                                                   3.3.6
 DECT R4 - Rack Charger Firmware                            1.3.8
 DECT R4 - Advanced Charger Firmware                        1.3.8
 DECT R4 - Avaya 3720 Translation Tool                        7
 DECT R4 - Avaya 3725 Translation Tool                        7
 DECT R4 - Avaya 3720 Downloadable Languages                  7
 DECT R4 - Avaya 3725 Downloadable Languages                  7
 DECT R4 - Avaya 3720 Template                               0.2
 DECT R4 - Avaya 3725 Template                               0.2
 DECT R4 - Company Phonebook Tool                             6
            T3 IP Phone Firmware/Tools                    Version
 T3 IP Phone Firmware                                       T247
 T3 IP Admin Tool                                           3.08
               User CD Version - 4.2.29                   Version
PhoneManager - Application and Installer                   4.2.29
Softconsole - Application and Installer                    4.2.17
TAPI - Application                                        1.0.0.34
TAPI - Installer                                           3.2.19
Dev Link - Application                                    1.0.0.5
Dev Link - Installer                                        3.2.7
            VoiceMail Pro CD Version 5.0                  Version
Voicemail Pro (GUI)                                        5.0.23
Voicemail Pro Server                                       5.0.23
Voicemail Pro Service                                      5.0.23
VPIM Client                                                5.0.23
VPIMDBSvr                                                  5.0.23
VPIMReceiver                                               5.0.23
VPIMServer3                                                5.0.23
IMSAdmin                                                   5.0.23
IMSServiceRestart                                          5.0.23
UMSServer                                                  5.0.23
VMServer                                                   5.0.23
PHP                                                         5.2.6




                                   Page 259                     IP Office 5-0-Draft.xls
                         43. 5.0 CD's & SOFTWARE BUILDS


                  one-X Portal CD                           Version
one-X Portal CD                                              5.0.30
                      CCR CD                                Version
CCR CD                                                      1.1.2.3
                  ContactStore CD                           Version
ContactStore CD                                              7.8.16
              Conferencing Center CD                        Version
Conferencing Center CD                                       3.2.22
            Compact Contact Center CD                       Version
Compact Contact Center                                       5.0.69
                   CTI – SDK CD                             Version
CTI – SDK                                                     1.5.4

Note: * The firmware of the 2402/5402 cannot be upgraded.




                                     Page 260                    IP Office 5-0-Draft.xls
                                         44. Control Unit Upgrade Path



                                    Upgrade path from previous releases

<--- IP Office Release 5 - GA August 3, 2009
              The table below shows the necessary steps that must be taken to upgrade to Release 5

Platform        Current Release          Upgrade Step 1           Upgrade Step 2        Upgrade Step 3
                                         Load 2.1(35) and
 IP406v2             2.1(27)                                             Load 4.2           Load 5.0
                                              higher
  IP406v2       2.1(35) and higher           Load 4.2                    Load 5.0
  IP406v2            3.0 Load                4.2 Load                    Load 5.0
IP406v2**        3.1(62) and lower      3.1.999 Loader **                Load 4.2
  IP406v2       3.1(63) and higher           Load 4.2                    Load 5.0
  IP406v2               3.2                  Load 4.2                    Load 5.0
  IP406v2         4.0 / 4.1 / 4.2            Load 5.0
   IP412                2.1                  Load 4.2                    Load   5.0
   IP412                3.0                  Load 4.2                    Load   5.0
   IP412                3.1                  Load 4.2                    Load   5.0
   IP412                3.2                  Load 4.2                    Load   5.0
   IP412          4.0 / 4.1 / 4.2            Load 5.0
 IP500***            4.0.0***                Load 5.0
   IP500          4.0 / 4.1 / 4.2            Load 5.0
    DSv2
                       2.1              3.2(999) Loader*                 Load 5.0
  module*
    DSv2
                       3.0              3.2(999) Loader*                 Load 5.0
  module*
    DSv2
                       3.1              3.2(999) Loader*                 Load 5.0
  module*
    DSv2
                       3.2              3.2(999) Loader*                 Load 5.0
  module*
    DSv2
                  4.0 / 4.1 / 4.2           Load 5.0
  module*
  All other      2.1/3.0/3.1/3.2
                                            Load 5.0
  modules          4.0/4.1/4.2

Note: The IP Office Small Office Edition is not supported with R5 software

 *Note: When upgrading DSv2 modules to the 3.2(999) release an additional step may be needed. If the
 modules are attached to an IP406v2 system the Upgrade Wizard will report an error if there is not an
 IP406u.bin file in the V3_2_999 directory. Please copy the IP406u.bin file from the Manager directory to
 the V3_2_999 directory before attempting to upgrade the DSv2 expansion modules.
 ** Note: The 3.1.999 loader can be found in the bin\IP406v2\V3_1_999 directory of the admin CD or in
 the Manager\V3_1_999.
 *** Note: The IP Office 500 system is shipped from the factory with software version 4.0.0 installed. This
 is not a fully functioning version of software and MUST be upgraded to the IP Office 5.0 software.




                                                  Page 261                               IP Office 5-0-Draft.xls
                              44. Control Unit Upgrade Path



<--- IP Office Release 4.2 - GA August 11, 2008




                                       Page 262               IP Office 5-0-Draft.xls
                             44. Control Unit Upgrade Path



<--- IP Office Release 4.1 - GA December 17, 2007




                                      Page 263               IP Office 5-0-Draft.xls
                              44. Control Unit Upgrade Path



<--- IP Office Release 4.0 - GA February 26, 2007




                                       Page 264               IP Office 5-0-Draft.xls
                                      44. Control Unit Upgrade Path



<--- IP Office Release 3.2 - GA July 24, 2006
         • Check IP Office Technical Bulletins Check the latest IP Office Technical Bulletin for the IP Office
         software release before proceeding any further. It may contain information relating to changes
         that occurred after this document was completed. Bulletins are available from
         http://support.avaya.com.
         • WAN3 and WAN3 10/100 Modules Upgrade each WAN3 module separately and only after
         having upgraded the control unit and any other expansion modules.
         • Upgrading pre-Level 2.1 Systems For IP Office Systems with software Level 2.0 or earlier, the
         upgrade procedure must be done from a PC with a fixed IP address on the same subnet and LAN
         segment as the IP Office.

         • Multi-Stage Upgrades Due to the need to adjust internal memory allocation, for certain
         upgrades some control units need to perform a multi-stage upgrade process.

         The table below shows the necessary steps that must be taken to upgrade to release 3.2.

                Platform                 Upgrade                          Stages Required
                   SOE                To 3.2 or higher.           This unit can be upgraded to 3.2.
                  IP403             To between 2.0 and     The IP403 must first be upgraded to level 1.99.
                                          2.1(27)          Once upgrade to 1.99, the unit can be
                                    To 2.1(28) or higher   The IP403 must first be upgraded to level 2.99.
                IP406 V1              To 3.1 or higher.    The control unit must first be upgraded to level
                IP406 V2              To 3.1 or higher.    The control unit must first be upgraded to level
                                                           3.0(999).
                                      To 3.2 or higher.    The control unit must first be upgraded to level
                                                           3.1(999).
                                                           Once upgraded to 3.1(999), the unit can be


         • Multiple Managers
         If more than one copy of Manager is running it is possible for the IP Office to request BIN files
         from a different Manager from the one that started the upgrade process. Ensure that only one
         copy of Manager is running when upgrading an IP Office system.




                                                Page 265                                  IP Office 5-0-Draft.xls
                                                                                                                                                                                                                                           45. IP Office DevConnect




                                                                                                                                                                                                                                                                                                                          Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                                Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                          Infrastructure Management
                                                                                                                                                                                                               Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                                Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                        Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                             Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                        Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                         Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Telecommunications
                                                                                                                                                                  Call Control-Routing

                                                                                                                                                                                         Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Speech Recognition
                                                                                                                                                                                                                                                                     Custom Application
                                                                                                                                                                                                                                           Corporate Hoteling
                                                                                                                  Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Unified Messaging
                                                                                                                                                                                                                                                                                                                                                      Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Higher Education
                                                                                                                                                Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Manufacturing
                                                                                                                                                                                                                                                                                                         Infrastructure
                                                                                                                                                                                                                                                                       Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Healthcare
                                                                                                                                                                                                                                                                                                                                                                         Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Insurance
                                                                                                                                                                                                                                                                                             Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Banking
                                                                                                                                                                                                                                                                                                                                                                                     Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                Quality
                                                                                                                                      Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Legal
                                                                                                           E911
                 Application Overview                           DevConnect Partner            Country




                                                                                                                                                                                                                                                                            CRM
PC/PSAP (IP Office 2.1)                                          Amcom Software                United      √
A software-based PSAP system that satisfies Public PSAP          10400 Yellow Circle Drive     States
requirements (ANI / ALI / CAD / MAPPING).Also                    Eden Prairie, MN 55343
addresses needs of the Private & Hybrid campus PSAP              United States
(security).                                                      952 829-7445
                                                                 www.amcomsoft.com/
NovaAlert(IPO) using SIP                                         NovaLink GmbH               Switzerland   √                                                                                                                                                                                                                                                              √                                                                                                                    √                                                                                                                                                                                                                     √                                √                                                             √
With NovaAlert you can process information from a                Business Tower
variety of extraneous systems in order to then alert or          Zuercherstrasse 310
inform the responsible people in a targeted fashion. In          Frauenfeld, 8500
this respect the NovaAlert system already supports many Switzerland
different. The information and events that are signalled          +41 52 762 66 66
via the various input interfaces to the server can be            FAX +41 52 762 66 99
subsequently distributed via existing output interfaces           www.novalink.ch
(information paths). In this way the NovaAlert alerting
server helps you to reach and inform the responsible
people at the right time. By means of this rapid and
reliable distribution of information NovaAlert can optimise
your reaction time in an emergency (alert) and contribute
to avoiding major damage and the associated costs. The
NovaAlert system is modular in structure, which enables
it to be incorporated into both smaller and very large
projects. This modularity also provides optimum value for
money.
ProfitWatch (IP Office)                                          Metropolis Technologies,      United      √                                     √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    √                                                             √
ProfitWatch for Hotels offers flexible and sophisticated         Inc.                          States
guest pricing and billing options for hotels wishing to          6278 N Federal Hwy #413
generate revenue from guest and convention telephone             Fort Lauderdale, FL 33308
calls. Available in standalone, web-enabled and                  United States
client/server versions, ProfitWatch is the perfect                954-941-1010
telemanagement and billing solution for hotels of all sizes. FAX 954-301-0819
Current customers include Starwood Hotels,                        www.metropolis.com
InterContinental Hotels Group, Hilton, Marriott
International and Choice Hotels.
OfficeWatch Call Accounting for Business (IP                     Metropolis Technologies,      United      √                          √ √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       √                                          √                                                                                   √
Office)                                                          Inc.                          States
Metropolis creates the powerful, user-friendly                   6278 N Federal Hwy #413
telemanagement solution OfficeWatch for Business.                Fort Lauderdale, FL 33308
OfficeWatch integrates seamlessly with the IP Office and United States
helps users improve employee productivity, control                954-941-1010
telephone costs, monitor trunk traffic, and archive               FAX 954-301-0819
historical phone call data. Businesses can also use               www.metropolis.com
OfficeWatch to recoup costs for the phone system by
billing tenants and/or clients for usage. Some businesses
currently using OfficeWatch include law firms, clinics,
assisted living facilities, schools, banks, call centers, retail
stores and municipalities.
NovaAlert(IPO) using H.323                                       NovaLink GmbH               Switzerland   √                          √                                                                                                                                                                                                                                   √                                                                                                                    √                                                                                                                                                                                                                     √                                √                                                             √
With NovaAlert you can process information from a             Business Tower
variety of extraneous systems in order to then alert or       Zuercherstrasse 310
inform the responsible people in a targeted fashion. In       Frauenfeld, 8500
this respect the NovaAlert system already supports many       Switzerland
different. The information and events that are signalled       +41 52 762 66 66
via the various input interfaces to the server can be         FAX +41 52 762 66 99
subsequently distributed via existing output interfaces        www.novalink.ch
(information paths). In this way the NovaAlert alerting
server helps you to reach and inform the responsible
people at the right time. By means of this rapid and
reliable distribution of information NovaAlert can optimise
your reaction time in an emergency (alert) and contribute
to avoiding major damage and the associated costs. The
NovaAlert system is modular in structure, which enables
it to be incorporated into both smaller and very large
projects. This modularity also provides optimum value for
money.




                                                                                                                                                                                                                                                                     Page 266                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   IP Office 5-0-Draft.xls
                                                                                                                                                                                                                                          45. IP Office DevConnect




                                                                                                                                                                                                                                                                                                                         Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                               Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                         Infrastructure Management
                                                                                                                                                                                                              Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                               Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                       Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                            Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                       Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                        Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Telecommunications
                                                                                                                                                                 Call Control-Routing

                                                                                                                                                                                        Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Speech Recognition
                                                                                                                                                                                                                                                                    Custom Application
                                                                                                                                                                                                                                          Corporate Hoteling
                                                                                                                 Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Unified Messaging
                                                                                                                                                                                                                                                                                                                                                     Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Higher Education
                                                                                                                                               Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Manufacturing
                                                                                                                                                                                                                                                                                                        Infrastructure
                                                                                                                                                                                                                                                                      Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Healthcare
                                                                                                                                                                                                                                                                                                                                                                        Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Insurance
                                                                                                                                                                                                                                                                                            Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Banking
                                                                                                                                                                                                                                                                                                                                                                                    Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                               Quality
                                                                                                                                     Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Legal
                                                                                                          E911
                 Application Overview                             DevConnect Partner         Country




                                                                                                                                                                                                                                                                           CRM
NovaAlert(IPO) using S0 and PRI/QSIG                           NovaLink GmbH                Switzerland   √                                                                                                                                                                                                                                                              √                                                                                                                    √                                                                                                                                                                                                                     √                                √                                                             √
With NovaAlert you can process information from a              Business Tower
variety of extraneous systems in order to then alert or        Zuercherstrasse 310
inform the responsible people in a targeted fashion. In        Frauenfeld, 8500
this respect the NovaAlert system already supports many        Switzerland
different. The information and events that are signalled        +41 52 762 66 66
via the various input interfaces to the server can be          FAX +41 52 762 66 99
subsequently distributed via existing output interfaces         www.novalink.ch
(information paths). In this way the NovaAlert alerting
server helps you to reach and inform the responsible
people at the right time. By means of this rapid and
reliable distribution of information NovaAlert can optimise
your reaction time in an emergency (alert) and contribute
to avoiding major damage and the associated costs. The
NovaAlert system is modular in structure, which enables
it to be incorporated into both smaller and very large
projects. This modularity also provides optimum value for
money.
Visual Rapport                                                 Resource Software             Canada               √                                                                                                                                            √                                                                                                                                                                                                                                                                                                                                                                               √                                                                    √                                                         √
Visual Rapport is a desktop productivity suite providing       International Ltd.
real time display of employee telephone status, instant        40 King Street West, Suite
messaging, desktop dialing, email integration, call            300
logging, file transfer and screen-pop integration. Visual      Oshawa, Ontario L1H 1A4
Rapport is pre-configured with an extensive library of         Canada
scripts that communicate with many commercial contact           905 576-4575
management and database applications (i.e., Microsoft           FAX 905 576-4705
Outlook, Maximizer, Goldmine, Act) and unique in-house          www.telecost.com
custom applications. Visual Rapport offers an integrated
scripting engine that gives customers the ability to tailor
their system with such features as time logging, account
code prompting, URL screen pop and call accounting
integration.
VeraSMART (IP Office 2.1)                                      Veramark Technologies          United                                 √                                                                                                                                             √                                                                  √                                                                                                                                                                                                                                                                                                  √ √                                                        √
The VeraSMART® Communications Management Suite is              Inc.                           States
a Telecom Expense Management (TEM) application                 3750 Monroe Ave
platform for managing complex communications networks          Pittsford, NY 14534
comprised of converged IP and TDM premises-based               United States
technologies, mobile and remote workers, and wireless           585-381-6000
devices. With support for sourcing, ordering and                FAX 585-383-6800
provisioning, inventory and invoice management, usage           www.veramark.com
and dispute management, VeraSMART can help you
optimize TEM processes, automate workflows, improve
productivity, and reduce costs. A robust, flexible reporting
engine makes it easy to extract the data you need to
make informed business decisions and improve network
security. Configurable 3D dashboards let you monitor key
data trends at a glance. VeraSMART deploys quickly, is
easy to maintain, and has low TCO. With modular,
scalable architecture, VeraSMART can be configured to
match the needs of any organization. VeraSMART can be
deployed as a premise-based licensed solution, hosted
software as a service (SaaS), or as part of a BPO solution.
Available through the GSA.




                                                                                                                                                                                                                                                                    Page 267                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   IP Office 5-0-Draft.xls
                                                                                                                                                                                                                                       45. IP Office DevConnect




                                                                                                                                                                                                                                                                                                                      Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                            Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                      Infrastructure Management
                                                                                                                                                                                                           Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                            Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                         Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                     Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Telecommunications
                                                                                                                                                              Call Control-Routing

                                                                                                                                                                                     Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Speech Recognition
                                                                                                                                                                                                                                                                 Custom Application
                                                                                                                                                                                                                                       Corporate Hoteling
                                                                                                              Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Unified Messaging
                                                                                                                                                                                                                                                                                                                                                  Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Higher Education
                                                                                                                                            Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Manufacturing
                                                                                                                                                                                                                                                                                                     Infrastructure
                                                                                                                                                                                                                                                                   Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Healthcare
                                                                                                                                                                                                                                                                                                                                                                     Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Insurance
                                                                                                                                                                                                                                                                                         Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Banking
                                                                                                                                                                                                                                                                                                                                                                                 Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                            Quality
                                                                                                                                  Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Legal
                                                                                                       E911
                  Application Overview                             DevConnect Partner        Country




                                                                                                                                                                                                                                                                        CRM
Tiger 2020 Pro with Avaya IP Office                             Tiger Communications          United                              √ √                                                                                                                                                                                                              √                                                                                                                                                                                                                                                                                                  √                                √                                                                                            √
The Tiger 2020 Pro Voice Traffic Management and Voice           77-79 Christchurch Road      Kingdom
Network Security modules provide a total solution for           Ringwood, Hampshire BH24
effective voice traffic management, voice network control       1DH
and voice cost control. The Tiger 2020 Pro offers a wide        United Kingdom
range of Reports including Departmental Cost & Usage,            +44 (1425) 891000
Dialled Number Analysis, Comparative Carrier Cost               FAX +44 (01425) 461484
Analysis & Exception Reporting. Traffic Reports include          www.tigercomms.com
Grade of Service and Trunk Utilisation reports aiding the
future planning to convergence. The optional Voice
Network Security Module provides a pro-active
management tool capable of detecting fraudulent activity
on company telephone networks. Real-time call data is
continually compared against sets of bench mark call data
to assess whether the limits have been exceeded,
ensuring that immediate action can be taken in the event
of a potential fraudulent activity which could have serious
financial and network resource implications.

NOVAHOP (on IPO)                                                SLIT                         France                               √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              √ √                                                                                            √
NovaProHop CS software suite is a PC-based application          31 rue de Cuire
suite that provides an end user interface with Avaya IP         LYON, France 69004
Office in a Healthcare environment. The suite is able to        France
manage one or several Avaya IP Offices, and works as a           +33472101650
client/server application to meet the requirements of            www.slit.fr
hospitals or retirement homes. It is widely used in
hospitals and retirement homes in France. With this
application, you provide your patients with an extensive
telephone service, including several billing capabilities
according to the type of hospitalization (long stay,
retirement, ?), the possibility to follow your patient over
several stays (keeep its DID number, its confidential key,
its phone credit,?), and to include in his billing television
costs, and other expenses like newspapers or any item
that you would like to sell. Tailored to meet your needs,
you will be able to fine tune the software behaviour to
match your internal procedures. This application covers
the whole hospitality field, from the small retirement
home up to the biggest multi thousand beds hospitals,
with simultaneous users ranging from one to more than a
Shadow Call Management Software                                 Resource Software            Canada                               √ √                                                                                                                                                                                                              √                                                                                                                                                                                                                                                                                                                                   √ √                                                        √
Shadow CMS is a fully-scalable communication                    International Ltd.
management solution allowing administrators to forecast,        40 King Street West, Suite
monitor and allocate communications management                  300
expenses. It also provides metrics for facility planning,       Oshawa, Ontario L1H 1A4
customer service, workforce management and bill back.           Canada
Shadow CMS interfaces with Avaya telephone systems for           905 576-4575
real-time data retrieval. The information is processed,          FAX 905 576-4705
assigned a cost and delivered to property management             www.telecost.com
systems for billing integration.




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                                                                                                                                                                                                                                                                                                                     Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                           Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                     Infrastructure Management
                                                                                                                                                                                                          Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                           Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                   Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                        Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                   Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Telecommunications
                                                                                                                                                             Call Control-Routing

                                                                                                                                                                                    Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Speech Recognition
                                                                                                                                                                                                                                                                Custom Application
                                                                                                                                                                                                                                      Corporate Hoteling
                                                                                                             Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Unified Messaging
                                                                                                                                                                                                                                                                                                                                                 Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Higher Education
                                                                                                                                           Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Manufacturing
                                                                                                                                                                                                                                                                                                    Infrastructure
                                                                                                                                                                                                                                                                  Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Healthcare
                                                                                                                                                                                                                                                                                                                                                                    Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Insurance
                                                                                                                                                                                                                                                                                        Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Banking
                                                                                                                                                                                                                                                                                                                                                                                Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                           Quality
                                                                                                                                 Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Legal
                                                                                                      E911
                 Application Overview                            DevConnect Partner      Country




                                                                                                                                                                                                                                                                       CRM
NovaTax(IPO)                                                   NovaLink GmbH            Switzerland                              √ √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           √                                    √
NovaTax helps you to have keep communications in your          Business Tower
company under control, and provides you with a precise         Zuercherstrasse 310
overview. With NovaTax you know where it may be                Frauenfeld, 8500
necessary to take action. Find out how long your               Switzerland
customers have to wait before being put through. Is your        +41 52 762 66 66
infrastructure correctly designed or are individual            FAX +41 52 762 66 99
connections overloaded or even designed on to large a           www.novalink.ch
scale? NovaTax helps you to simply evaluate and clearly
represent these decisive factors and questions of today's
business environment. Have the relevant data sent to you
by email on a daily basis or evaluate the call data on the
client yourself. In this way you can receive detailed
reports on your call data, thereby reducing your
telephone costs.
Report (for IPO)                                               Oak Telecom                United                                 √ √                                                  √
Report is compliant with Avaya IP Office Solution. Report      7 Albany Park             Kingdom
allows for the automation of many tasks, thus minimizing       Cabot Lane
the management overheads while maximizing the                  Poole, Dorset BH17 7BX
effective usage of the system within the organization.         United Kingdom
User Benefits: Large and comprehensive range of reports         +44 1202 607000
available in both Summary and Itemized formats. All            FAX +44 1202 607001
reports can be previewed on screen with zoom and page           www.oak.co.uk
search facilities, allowing a quick review of the largest of
reports. Each extension can be named and placed into
departments/groups. Groups can then become part of
other groups to create a group hierarchy. Reports can
then be chosen which use the group hierarchy to present
summary or itemized call information. Cost, response &
traffic reports include full analysis capabilities. Account
reports allow for call cost uplift and professional charges.

eCAS call accounting solution (IP Office)                      Veramark Technologies      United                                            √                                                                                                                                  √                                                                  √                                                                                                                                                                                                                                                                                                  √ √                                                        √
VeraSMART eCAS Call Accounting is a Web browser-               Inc.                       States
based solution that helps organizations gain control over      3750 Monroe Ave
their telecom activity, reduce costs, and improve              Pittsford, NY 14534
productivity. Compatible with TDM, IP or hybrid networks,      United States
VeraSMART eCAS makes it easy to collect, analyze, and           585-381-6000
report on call activity and expenses, providing the data       FAX 585-383-6800
necessary to make informed business decisions.                  www.veramark.com
Configurable 3D dashboards let you monitor key data
trends at a glance. In addition, VeraSMART eCAS includes
a powerful reporting engine that offers a wide variety of
reports that can be configured to meet the needs of any
organization. Features include online presentation with
drill-down capability, column sorting, and dynamic charts
that automatically adjust to sort criteria. Reports are
easily disseminated using our exclusive EZ-Burst feature
that supports automated email distribution of selected
portions of a single report to designated individuals. The
right reports reach the right recipients, maximizing the
value the information while ensuring security.




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                                                                                                                                                                                                                                                                                                                   Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                         Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                   Infrastructure Management
                                                                                                                                                                                                        Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                         Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                      Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                  Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Telecommunications
                                                                                                                                                           Call Control-Routing

                                                                                                                                                                                  Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Speech Recognition
                                                                                                                                                                                                                                                              Custom Application
                                                                                                                                                                                                                                    Corporate Hoteling
                                                                                                           Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Unified Messaging
                                                                                                                                                                                                                                                                                                                                               Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Higher Education
                                                                                                                                         Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Manufacturing
                                                                                                                                                                                                                                                                                                  Infrastructure
                                                                                                                                                                                                                                                                Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Healthcare
                                                                                                                                                                                                                                                                                                                                                                  Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Insurance
                                                                                                                                                                                                                                                                                      Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Banking
                                                                                                                                                                                                                                                                                                                                                                              Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                         Quality
                                                                                                                               Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Legal
                                                                                                    E911
                 Application Overview                             DevConnect Partner      Country




                                                                                                                                                                                                                                                                     CRM
Tiger Innovation 2020 with Avaya IP Office                     Tiger Communications        United                                         √                                                                                                                                                                                                                        √                                                                                                                                                                                                    √                                                                                                                                     √ √ √
When something is this easy to use and this intuitive, we      77-79 Christchurch Road    Kingdom
understand why it might be taken for granted. That's the       Ringwood, Hampshire BH24
way it should be. Technology, at its best, is transparent.     1DH
TIGER InnOvation 2020 is specifically designed for the         United Kingdom
hospitality industry. We've combined voice mail,                +44 (1425) 891000
automated attendant, and wake-up calls into one                FAX +44 (01425) 461484
powerful system. TIGER InnOvation 2020 provides an              www.tigercomms.com
extensive set of features that turn your guest phones into
complete information centres. While your guests will
appreciate its benefits, you'll enjoy increased productivity
and profitability. TIGER InnOvation 2020 will interface
with your existing equipment, so there's no need to
replace your phone system. It's so dependable and
seamless, you'll forget it's there. BENEFITS . Guest Voice
Messaging eliminates the need for message taking and
delivery, freeing up valuable staff time. . Staff Voice
Messaging creates more efficient staff communications.
Special instructions, work schedules and maintenance
orders can all be communicated through InnOvation
Tiger Hotel Pro with Avaya IP Office                           Tiger Communications        United                                         √                                                                                           √                                                                                                                                                                                                          √
TIGER HOTEL PRO is the key to maximising telephony &           77-79 Christchurch Road    Kingdom
data revenue whilst improving Guest Satisfaction.              Ringwood, Hampshire BH24
Designed specifically for the hospitality sector, TIGER        1DH
HOTEL PRO contains a suite of features that help the           United Kingdom
hotelier encourage guests to use the telephone services         +44 (1425) 891000
and facilities available, not only within their rooms but      FAX +44 (01425) 461484
also throughout the hotel. This technology allows for easy      www.tigercomms.com
profiling of telephone call patterns to determine viable
incentives such as: HAPPY HOUR on phone calls in an
otherwise quiet period. VOLUME DISCOUNTS for guests
with a high call usage requirement. GROUP DISCOUNTS
for guests wishing to call home. LONG DURATION
incentives for guests wishing to chat or stay on-line.
SPECIAL RATES for frequently dialled numbers. FIXED
SERVICE CHARGES to Freephone or Lo-call numbers CALL
ACCOUNTING - Unlimited Guest Tariffs - Exception
Charging - Time Based Tariff - Unit Based Tariff - Sliding
Scale Rate - Independent Data and Fax Rates - Separate
Conference and Booth Rates INTEGRATED SOLUTIONS -
At the core of TIGER HOTEL PRO is a powerful generic
CallSWEET! Live                                                DATEL Software             United                                          √                                         √                                                                                                                                                                                                                                                                                                                                                                                                                √                                             √                                √                                                                                                                        √
Call SWEET! Live is a first-rate real-time contact center      Solutions                  States
management solution that helps businesses increase             515 Pleasant Valley Road
overall efficiency, cut costs and improve customer service     Trafford, PA 15085
by monitoring and reporting on various real-time aspects       United States
of a contact center, from agent status and hunt group call      724-744-1380
activity to speed of answer and calls in queue. Additional     FAX 724-744-9847
features include alarms, live chat and wall boards. Call        www.datel-group.com
SWEET! Live also provides robust historical reporting
through its layered call accounting application, Call
SWEET!. Call SWEET! Live is highly scalable to meet the
needs of any size company and versatile enough to fit any
industry.




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                                                                                                                                                                                                                                                                                                                      Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                            Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                      Infrastructure Management
                                                                                                                                                                                                           Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                            Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                         Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                     Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Telecommunications
                                                                                                                                                              Call Control-Routing

                                                                                                                                                                                     Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Speech Recognition
                                                                                                                                                                                                                                                                 Custom Application
                                                                                                                                                                                                                                       Corporate Hoteling
                                                                                                              Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Unified Messaging
                                                                                                                                                                                                                                                                                                                                                  Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Higher Education
                                                                                                                                            Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Manufacturing
                                                                                                                                                                                                                                                                                                     Infrastructure
                                                                                                                                                                                                                                                                   Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Healthcare
                                                                                                                                                                                                                                                                                                                                                                     Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Insurance
                                                                                                                                                                                                                                                                                         Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Banking
                                                                                                                                                                                                                                                                                                                                                                                 Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                            Quality
                                                                                                                                  Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Legal
                                                                                                       E911
                 Application Overview                             DevConnect Partner         Country




                                                                                                                                                                                                                                                                        CRM
CASH+ Call Accounting (IPO)                                    Hansen Software Corp.         Canada                                          √ √                                                                                                                                                                                                                                                                                                                                                                                                                                                                       √                                                               √ √                                                                                                                      √
CASH+ Call Accounting software systems monitor and             Suite 300, 1855 Kirschner
report telecommunication activity. CASH+ Software              Road
collects incoming and outgoing telephone data generated        http://www.runaware.com/c
by the phone switch and is used to control operation           lients/hansensw/cashplus/
expenses, distribute costs and increase employee               Kelowna, BC V1Y 4N7
productivity. Call Detail Recording (CDR), Station             Canada
Message Detail Recording (SMDR) or telephone data               877-795-2274
collected typically includes date, time, call duration,         250-861-9177
calling/destination parties, call authorization, account        www.hansensoftware.com
code and line/trunk information. CASH+ Software uses
this data to provide cost, caller identification, location
information and more for report summary and detail
generation. CASH+ Call Accounting software is
customizable to size of company and can be used in
virtually all different kinds of industries.
PSwitchView for IP Office                                      Telesoft                       India                                          √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        √                                                                                           √ √
PSwitchView (PSV) is Windows based Telephone call              601 - Aditya, Parleshwar
analysis software. It establishes communications with          Road,
most of the PBX systems available in the open market.          Opp Parleshwar Temple, Vile
The computer running PSwitchView needs to be wired to          Parle East,
PBX permanently. This could be over office LAN in case of      Mumbai, Maharashtra
IP based PBX or a separate cable from serial/USB port of       400097
computer to serial port of PBX. PSwitchView once               India
activated, remains in touch with PBX and collects the call      +91-22-26155141
event information as soon as any call event occurs at any      FAX +91-22-26154923
of the extensions or trunks. These events are processed         www.telesoft.in
and stored in the database instantly. Deployment of
PSwitchView provides various analyses. It keeps track of
all the events happening at each telephone extension
from the PBX. These recorded events are processed and
presented in the form of various MIS leading to controlled
communication cost and reduced misuse. Features: 1.
Incoming, outgoing, and intercom calls monitoring 2.
Extensions and PSTN / TIE lines monitoring 3. Extension-
wise call details 4. Department-wise telephone cost
utilization. 5. Reference document for reconciling against
NOVAHotel (on IPO)                                             SLIT                          France                                          √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        √                                                                                           √                                                             √
Nova Hotel software suite is a PC-based application suite      31 rue de Cuire
that provides an end user interface with Avaya IP Office in    LYON, France 69004
a Hospitality environment. The suite is able to manage         France
one or several Avaya IP Offices, and works as a web             +33472101650
application to meet the requirements of hotels. It is           www.slit.fr
widely used in hotels in France. With this application, your
desk attendants will be able to manage the arrival of
individual guests or groups, bill customers at the end of
their stay, or move them between rooms, at the ease of a
mouseclick. As a manager, you will be able to follow the
telephony costs of your phone installation, perform
statistics on your incoming or outgoing calls, in order to
optimize the quality of your reception desk. The
NovaHotel Suite can be linked with all major front office of
the hotel branch, including Fidelio and Amadeus, with
which validation has been awarded to us.




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                                                                                                                                                                                                                                                                                                                     Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                           Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                     Infrastructure Management
                                                                                                                                                                                                          Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                           Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                   Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                        Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                   Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Telecommunications
                                                                                                                                                             Call Control-Routing

                                                                                                                                                                                    Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Speech Recognition
                                                                                                                                                                                                                                                                Custom Application
                                                                                                                                                                                                                                      Corporate Hoteling
                                                                                                             Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Unified Messaging
                                                                                                                                                                                                                                                                                                                                                 Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Higher Education
                                                                                                                                           Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Manufacturing
                                                                                                                                                                                                                                                                                                    Infrastructure
                                                                                                                                                                                                                                                                  Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Healthcare
                                                                                                                                                                                                                                                                                                                                                                    Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Insurance
                                                                                                                                                                                                                                                                                        Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Banking
                                                                                                                                                                                                                                                                                                                                                                                Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                           Quality
                                                                                                                                 Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Legal
                                                                                                      E911
                 Application Overview                             DevConnect Partner        Country




                                                                                                                                                                                                                                                                       CRM
Revolution Web Call Accounting (IPO)                           Resource Software            Canada                                          √                                                                                                                                                                                                                                                                                                                        √                                                                                                                                                                                                                                                                                                                            √ √ √
Revolution Web Compliant with Avaya IP Office Solution.        International Ltd.
Revolution Web Call Accounting is a dynamic browser-           40 King Street West, Suite
based communications management solution that can be           300
deployed in minutes. Revolution Web can allocate telecom       Oshawa, Ontario L1H 1A4
expenses to individuals or departments. It is equipped         Canada
with an embedded SQL database engine, built-in Web              905 576-4575
server and automated reporting. Revolution Web can             FAX 905 576-4705
monitor incoming and outgoing calls in real-time. Alarms        www.telecost.com
and reports can be scheduled for emergency 911
notification, toll fraud or misuse reporting. Revolution
Web can be deployed in virtually any enterprise.
Proteus for IP Office                                          Proteus for IP Office        United                                          √                                                                                                                                                                                                     √                                                                                                                                                                                                                                                                                                  √                                √                                                                                   √
Proteus is an intelligent communications management            333 North Alabama Street     States
software application that provides the user information on     Suite 240
the usage and costs of their telecommunications system.        Indianapolis, IN 46204
Proteus also monitors and reports on email, internet and       United States
mobile communication and can alert the user to certain          317-262-4636
call patterns and fraudulent activity.                          FAX 317-262-4849
                                                                www.ctigroup.com
Call Finder (IPO)                                              Multi-Tech Systems, Inc.     United                                                             √                                                                                                                                                                                                                                                                                                                                                                                                                                                                           √ √                                                                                                                                                    √
The CallFinder DID-to-analog adapter allows a non-DID          2205 Woodale Drive           States
enabled PBX or key telephone system to support analog          Mounds View, MN 55112
DID services through standard analog station or CO port        United States
connections. It enables the phone system to directly            888-288-5470
route incoming calls to end-user extensions. The                FAX 763-785-9874
CallFinder DID-to-analog adapter has two DID ports and          www.multitech.com
two programmable FXS/FXO ports and offers a web
interface for system configuration and management.
Sip Trunks-Avaya IP Office                                     Club Communications           United                                                            √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  √                                √ √
Club Supplies managed SIP trunks to both avaya voice           Chestnut House               Kingdom
platforms. The service allows the reseller/dealer to deliver   Bowbridge
an increased connectivity service level at a reduced cost      Stroud, GLOS GL5 2LA
to the end user whilst maintaing the features and benefits     United Kingdom
of ISDN                                                         01453760240
                                                                www.club-comms.co.uk
Igeacare Apolo Event Notification System (ENS)                 IgeaCare System              Canada                                                             √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      √ √ √
The apolo ENS GUI interface allows ease of                     91 Granton Drive
communication with standard analog, digital and/or IP          Richmond Hill, ON L4B-2N5
telephony desk sets. It provides intuitive operation and       Canada
eliminates the need for specialized training. The system        905 707 1669
provides real-time event notification and                      FAX 905 707 1775
acknowledgement on any visual display. The console can          www.igeacare.com
also allow for priority audible tone and automated speech
notification.
Igeacare nursecall with apollo,Igeacom                         IgeaCare System              Canada                                                             √                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                √
300,301,500,501,MP501,600,601,700 (IPO)                        91 Granton Drive
The core of the solution is the communications server,         Richmond Hill, ON L4B-2N5
linking various functions and systems together. Dial tone,     Canada
provided by the server, handles the nurse call function.        905 707 1669
Emergency calls are placed from the resident’s or            FAX 905 707 1775
patient’s room by means of a red-colored momentary            www.igeacare.com
push button, red emergency button located directly on
main unit, hard-wired pull cords, or wireless peripherals
including a pendant and pull cord. These emergency calls
are then routed using the server’s flexible
programming to any networked desk, wireless telephones
or pocket pagers ringing in sequence or together. During
the call process, the room number, origin, level of
urgency, and name of resident, if requested, are
displayed on telephones/pagers programmed to receive
emergency calls from that location.




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                                                                                                                                                                                                                                                                                                                   Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                         Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                   Infrastructure Management
                                                                                                                                                                                                        Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                         Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                      Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                  Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Telecommunications
                                                                                                                                                           Call Control-Routing

                                                                                                                                                                                  Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Speech Recognition
                                                                                                                                                                                                                                                              Custom Application
                                                                                                                                                                                                                                    Corporate Hoteling
                                                                                                           Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Unified Messaging
                                                                                                                                                                                                                                                                                                                                               Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Higher Education
                                                                                                                                         Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Manufacturing
                                                                                                                                                                                                                                                                                                  Infrastructure
                                                                                                                                                                                                                                                                Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Healthcare
                                                                                                                                                                                                                                                                                                                                                                  Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Insurance
                                                                                                                                                                                                                                                                                      Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Banking
                                                                                                                                                                                                                                                                                                                                                                              Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                         Quality
                                                                                                                               Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Legal
                                                                                                    E911
                 Application Overview                            DevConnect Partner     Country




                                                                                                                                                                                                                                                                     CRM
Unified Communications Suite                                   CyTrack Technologies     Australia                                                                                   √                                                                    √                                                                                                                                                                                                                                                                √
The CyTrack UC Suite features 9 modules including :            155 Varsity Parade
CyTrack CyDesk - Telephone Unified Communications &            Varsity Lakes
CTI                                                            Gold Coast, QLD 4227
CyTrack CyRecord - Integrated & Flexible Voice Recording       Australia
CyTrack CyCall - Multi-Media Outbound & Tele-Marketing          +61 7 5553 9800
Call Centre                                                     www.cytrack.com
CyTrack CyConsole Unified Communications for Front
Desk Operators
CyTrack CyReport Call Accounting & Business Intelligence
Reporting
CyTrack CyQ - Multi-Media Super Highway Inbound Call
Centre

Adaptive Contact Centre                                     New Media Software Ltd       United                                                                                     √
The Adaptive Contact Centre is a suite of modules. Each     PO Box 299                  Kingdom
can be run independently or can be a part of a              Eastleigh, Hampshire SO50
comprehensive multichannel contact centre. Adaptive CTI     7WR
Professional is a fully featured CTI product. It can be usedUnited Kingdom
to screen-pop non TAPI compliant applications and can be     +44 (0)845 612 4000
used in a Citrix or Terminal Services environment.          FAX +44 (0)845 612 4001
                                                             www.nms-adaptive.com
Synthesys (for IPO)                                         Noetica Ltd                  United                                                                                     √                                                                    √                                                                                                                                 √                                                                                                                                                                                                                                                       √                                                                                                         √                                               √
Synthesys is a suite of products that gives non-technical 7-11 St Johns Hill            Kingdom
staff the tools to manage the contact center and the        London, SW11 1TN
people in it. With SYNTHESYS you can unify front end        United Kingdom
through SOA type software framework, streamline              44 207 326 8500
multiple front end processes without programming, fix        FAX 44 207 801 9515
maximum of silent calls yet optimizing agent productivity, www.noetica.com
gather field service requests from clients and dispatch
them to field staff. All via one seamless system. The wide-
ranging functionality is presented in an easy-to-use drag-
and-drop windows environment offers call flow scripts to
guide the agentsâ?? interactions. Call list creation and
queuing manages outbound operations. Teams are
created and user accounts and permissions are set up.
CRM functionality maximises the value of historical
customer data, supporting conversations. Multiple
channels of contact are managed, including telephone,
email, post, SMS, live chat, and interactive forms. CTI
links the telephony system and the software automating
many processes to reduce call-handling times. Reporting
and workflow supports the efficient running of contact
e-IVR Expanded (IP Office 3.1)                              Computer Instruments         United                                                                                     √                                                                              √                                                                                                                                                                                               √                                                                                                                                                                                           √ √
The e-IVR Expanded configuration builds on the              9901 West 87th Street        States
Application Portal (the development platform that runs      Overland Park, KS 66212
VXML, IVR, Fax, CTI and Web applications) and features      United States
an impressive suite of value-added self-service              1-888-451-0851
applications. These Enterprise Class applications are       FAX 913-492-1483
Speech Recognition enabled and include strong Data           www.instruments.com
Locator and Form Filler capabilities, Fax-On-Demand, an
extension manager Name Dialer, inbound and outbound
Call Recording, as well as Web based applications.




                                                                                                                                                                                                                                                              Page 273                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   IP Office 5-0-Draft.xls
                                                                                                                                                                                                                                  45. IP Office DevConnect




                                                                                                                                                                                                                                                                                                                 Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                       Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                 Infrastructure Management
                                                                                                                                                                                                      Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                       Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                               Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                    Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                               Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Telecommunications
                                                                                                                                                         Call Control-Routing

                                                                                                                                                                                Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Speech Recognition
                                                                                                                                                                                                                                                            Custom Application
                                                                                                                                                                                                                                  Corporate Hoteling
                                                                                                         Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Unified Messaging
                                                                                                                                                                                                                                                                                                                                             Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Higher Education
                                                                                                                                       Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Manufacturing
                                                                                                                                                                                                                                                                                                Infrastructure
                                                                                                                                                                                                                                                              Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Healthcare
                                                                                                                                                                                                                                                                                                                                                                Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Insurance
                                                                                                                                                                                                                                                                                    Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Banking
                                                                                                                                                                                                                                                                                                                                                                            Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                       Quality
                                                                                                                             Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Legal
                                                                                                  E911
                  Application Overview                          DevConnect Partner      Country




                                                                                                                                                                                                                                                                   CRM
CallMedia (for IPO)                                           Callmedia Ltd.             United                                                                                   √                                                                                                                                                                                                                                                                                                                                                                                                                                                              √                                                                                                                             √
Callmedia's software product suite handles inbound and        6 Manor Court             Kingdom
outbound multi-media channels to receive and manage           Barnes Wallis Road
calls, emails, faxes and SMS messages from customers          Fareham, Hampshire PO15
while simultaneously enabling users to pro-actively           5TH
contact customers and prospects. By blending all these        United Kingdom
different media types and contact methods across all           +44 (0) 1489 553553
company agents, Callmedia enables better and more             FAX +44 (0) 1489 553554
balanced levels of customer service and ensures high           www.callmedia.uk.com
staff utilization by automatically reacting to changes in
demand levels. By integrating fully with a client's line of
business applications, Callmedia integrates fully with
business applications so as to improve contact center
performance.
Broadvox Go SIP Trunking (NextPoint)                          Broadvox, LLC             United                                                                                                          √                                                                                                                                                                                                                                                                                                               √
GO! SIP Trunking is a VoIP/SIP Trunking service that          1950 N. Stemmons Hwy,     States
includes unlimited local and long distance calling,           Suite 3031
discounted international and toll-free, DIDs, E911, local     Dallas, TX 75207
number porting and enhanced local numbers for remote          United States
offices and telecommuting workers. Business continuity         214 646 8000
and dynamic load balancing is available. Broadband             FAX 216 373 4876
connectivity includes DSL, T1 and DS3.                         www.broadvox.com
e-IVR Application Portal (IP Office 3.1)                      Computer Instruments      United                                                                                                                                                                   √                                                                                                                                                                                                                                                                                                                                                                                                                                          √ √                                                                               √                                                 √
The software bundle includes an automated attendant,          9901 West 87th Street     States
audio bulletin board, fax-on-demand, survey form filler,      Overland Park, KS 66212
and a data locator. In addition to these telephony            United States
solutions the suite features enhanced call center              1-888-451-0851
applications such as dynamic announcements for callers        FAX 913-492-1483
in queue. Also included in the bundle are the drivers to       www.instruments.com
provide CTI screen pop functionality. Several stand-alone
self-service Web applications are included –
CallMeBackNow!, FaxMeBackNow!, web forms andweb
locators (Expandable from 1 to 384 RTU port licenses per
server).
e-IVR Premium (IP Office 3.1)                                 Computer Instruments      United                                                                                                                                                                   √                                                                                                                                                                                                                                                                                                                                                                     √ √                                                                                                                 √
This software bundle includes voice enabled automated         9901 West 87th Street     States
attendant, name dialer, audio bulletin board, fax-on-         Overland Park, KS 66212
demand, survey form filler, data locator, and unified         United States
messaging. In addition to these telephony solutions the        1-888-451-0851
suite features enhanced contact center applications such      FAX 913-492-1483
as estimated wait time, position in queue and dynamic          www.instruments.com
announcements. Also included in this offer are IP Web
phone applications for 911 dial alert and internal
broadcast paging and drivers to provide CTI (screen pop)
functionality. Several stand alone self-service Web
applications are included – CallMeBackNow!,
FaxMeBackNow!, Web forms and Web locators. Supported
development environments are VXML 2.1, Visual Basic,
C++, .Net (Expandable from 1 to 384 RTU port licenses
per sever).




                                                                                                                                                                                                                                                            Page 274                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   IP Office 5-0-Draft.xls
                                                                                                                                                                                                                                    45. IP Office DevConnect




                                                                                                                                                                                                                                                                                                                   Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                         Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                   Infrastructure Management
                                                                                                                                                                                                        Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                         Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                      Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                  Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Telecommunications
                                                                                                                                                           Call Control-Routing

                                                                                                                                                                                  Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Speech Recognition
                                                                                                                                                                                                                                                              Custom Application
                                                                                                                                                                                                                                    Corporate Hoteling
                                                                                                           Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Unified Messaging
                                                                                                                                                                                                                                                                                                                                               Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Higher Education
                                                                                                                                         Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Manufacturing
                                                                                                                                                                                                                                                                                                  Infrastructure
                                                                                                                                                                                                                                                                Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Healthcare
                                                                                                                                                                                                                                                                                                                                                                  Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Insurance
                                                                                                                                                                                                                                                                                      Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Banking
                                                                                                                                                                                                                                                                                                                                                                              Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                         Quality
                                                                                                                               Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Legal
                                                                                                    E911
                 Application Overview                            DevConnect Partner    Country




                                                                                                                                                                                                                                                                     CRM
NovaMail(IPO) using S0 and PRI/QSIG                           NovaLink GmbH           Switzerland                                                                                                                                                                                      √                                                                           √                                                                                                                                                                                                    √                                                                          √                                                                                           √ √
With NovaMail your customers can reach you by                 Business Tower
telephone at any time, and you can serve them by means        Zuercherstrasse 310
of the quickest route. This increases your customers'         Frauenfeld, 8500
satisfaction and reduces your employees' workload. You        Switzerland
are currently busy or in transit and consequently you          +41 52 762 66 66
cannot take your customer's call in person. In such cases      FAX +41 52 762 66 99
NovaMail undertakes this task, and with your personal          www.novalink.ch
and individual outgoing messages the customers
discovers whether you are present or not. By means of
the individual voice message the customer can decide
whether he or she wishes to be connected to a
representative or will leave you a message. If there is a
message for you, you will be informed of this via a variety
of routes. By means of the integration in your IT
environment you will receive an email as soon as a voice
message is present, or, for example, have an SMS sent to
you. Listen to the message remotely or at your workplace
and decide immediately what to do with it. Forward the
message to a colleague for processing or deal with it
yourself by calling back.
NovaMail(IPO) using H.323                                     NovaLink GmbH           Switzerland                                                                                                                                                                                      √                                                                           √                                                                                                                                                                                                    √                                                                          √                                                                                           √ √
With NovaMail your customers can reach you by                 Business Tower
telephone at any time, and you can serve them by means        Zuercherstrasse 310
of the quickest route. This increases your customers'         Frauenfeld, 8500
satisfaction and reduces your employees' workload. You        Switzerland
are currently busy or in transit and consequently you          +41 52 762 66 66
cannot take your customer's call in person. In such cases      FAX +41 52 762 66 99
NovaMail undertakes this task, and with your personal          www.novalink.ch
and individual outgoing messages the customers
discovers whether you are present or not. By means of
the individual voice message the customer can decide
whether he or she wishes to be connected to a
representative or will leave you a message. If there is a
message for you, you will be informed of this via a variety
of routes. By means of the integration in your IT
environment you will receive an email as soon as a voice
message is present, or, for example, have an SMS sent to
you. Listen to the message remotely or at your workplace
and decide immediately what to do with it. Forward the
message to a colleague for processing or deal with it
yourself by calling back.
Fast Iron, Software version 4.2 - with IP Office              Brocade                   United                                                                                                                                                                                                     √ √                                                                                                                                                                                                                                                                                                                                                         √                                              √                                                                  √
Interoperability compliance of a converged VoIP and Data      1745 Technology Drive     States
network solution using Brocade FastIron Switches along        San Jose, CA 95110
with Avaya IP Office and Avaya IP Telephones.                 United States
Compliance testing emphasis was placed on verifying            (408) 207-1333
voice quality in a converged VoIP and Data network            FAX (408) 586 1900
scenario. QoS based on Layer 2 Priority and Layer 3            www.brocade.com
Differentiated Services will be implemented across the
network to prioritize voice traffic over the LAN.
Compliance testing includes throughput, link aggregation,
rapid spanning tree, load balancing, OSPF, Direct Media
and codec’s G.711 and G.729
Broadvox Go SIP Trunking (NextPoint)                          Broadvox, LLC             United                                                                                                                                                                                                     √
GO! SIP Trunking is a VoIP/SIP Trunking service that          1950 N. Stemmons Hwy,     States
includes unlimited local and long distance calling,           Suite 3031
discounted international and toll-free, DIDs, E911, local     Dallas, TX 75207
number porting and enhanced local numbers for remote          United States
offices and telecommuting workers. Business continuity         214 646 8000
and dynamic load balancing is available. Broadband            FAX 216 373 4876
connectivity includes DSL, T1 and DS3.                         www.broadvox.com




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                                                                                                                                                                                                                                                                                                                   Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                         Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                   Infrastructure Management
                                                                                                                                                                                                        Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                         Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                      Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                  Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Telecommunications
                                                                                                                                                           Call Control-Routing

                                                                                                                                                                                  Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Speech Recognition
                                                                                                                                                                                                                                                              Custom Application
                                                                                                                                                                                                                                    Corporate Hoteling
                                                                                                           Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Unified Messaging
                                                                                                                                                                                                                                                                                                                                               Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Higher Education
                                                                                                                                         Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Manufacturing
                                                                                                                                                                                                                                                                                                  Infrastructure
                                                                                                                                                                                                                                                                Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Healthcare
                                                                                                                                                                                                                                                                                                                                                                  Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Insurance
                                                                                                                                                                                                                                                                                      Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Banking
                                                                                                                                                                                                                                                                                                                                                                              Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                         Quality
                                                                                                                               Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Legal
                                                                                                    E911
                 Application Overview                            DevConnect Partner       Country




                                                                                                                                                                                                                                                                     CRM
telephony applications servers                                DAX Systems, Inc.           United                                                                                                                                                                                                   √                                                                                                                                                                                                                                                                                                                                               √                                                          √ √
DAX Systems Tower, 2U and 4U servers provide                  343 New Road                States
businesses with a cost-effective and highly reliable          Parsippany, NJ 07054
platform for IP telephony applications. The servers now       United States
are compliance-tested by Avaya for compatibility with          973-227-8111
Avaya IP Office, a secure, easy-to-use converged voice        FAX 973-227-8197
and data system for small and mid-sized businesses. The        www.daxsystems.com
tower chassis features a 3 GHz processor, up to 4 GB
DDR II memory, up to 3 hot-swap RAID drives with
removable carriers and 3 full-length expansion slots. It
includes an internal PCI fax/modem and a 430 watt
power supply. The 2U platform is a 24-port rack-
mountable server with a 2.8 GHz processor, up to 8 GB
DDR II memory, up to 6 hot-swap RAID drives and 2 full-
length expansion slots. It includes an internal PCI
fax/modem and dual 500 watt hot-swap power supplies.
The 4U platform is a 48-port rack-mountable server with
a 3.6 GHz processor, up to 8 GB DDR II, up to 8 hot-swap
RAID drives and 5 full-length expansion slots. It includes
dual 800 watt hot-swap power supplies
CA Business Protection Suite                                  CA                          United                                                                                                                                                                                                                     √
The CA Business Protection Suite for Microsoft Small          100 Staples Dr.             States
Business Server Standard Edition provides total data          Framingham, MA 01702
protection for your business by combining CA's award-         United States
winning data security, storage and desktop migration           508 628-8000
technologies into a comprehensive solution that protects      FAX 508-820-4361
your critical IT assets, while reducing risk, system           www.ca.com
downtime and IT management costs. Uniquely designed
to strengthen and simplify small- and medium-sized
businesses IT environments, it provides a single
installation process and a fully integrated, desktop-based
management console that centralizes and simplifies
security, storage and data migration. This cost-effective,
easy-to-manage solution will help ensure your IT assets
are secure and available, enabling you to focus on those
more strategic issues like running and growing your
business. fault and performance management
ReliaTel                                                      Tone Software               United                                                                                                                                                                                                                     √                                                                                                  √                                 √                                                                                                                                                                                        √                                                                                                                                            √ √
application (IP Office)                                       Corporation                 States
ReliaTel comprehensively monitors and manages diverse         1735 South Brookhurst St.
voice and data networks across multi-vendor TDM, IP           Anaheim, CA 92804
Telephony and Unified Communications networks and             United States
expands this reach into SMB market segments that have          800 833-8663
installed IP Office. Using ReliaTel, Channel Partners can     FAX 714 991-1831
leverage a single cost-effective solution to manage the        www.tonesoft.com
entire voice environment, and significantly lower annual
voice network maintenance costs with no additional staff,
infrastructure upgrades, or major hardware purchases.
And, ReliaTel fits seamlessly into all network
environments, with extensive connectivity options, agent-
less monitoring and automated management that reduce
administration and maintenance overhead. Plus, using
ReliaTel's optional analysis and reporting facility, you'll
have the operational statistics, traffic, and performance
reports you need to identify bottlenecks and maintenance
issues that negatively impact your service levels. You'll
also get the critical insight you need to plan preventative
maintenance and upgrades that may eliminate costly




                                                                                                                                                                                                                                                              Page 276                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   IP Office 5-0-Draft.xls
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                                                                                                                                                                                                                                                                                                                   Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                         Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                   Infrastructure Management
                                                                                                                                                                                                        Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                         Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                      Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                  Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Telecommunications
                                                                                                                                                           Call Control-Routing

                                                                                                                                                                                  Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Speech Recognition
                                                                                                                                                                                                                                                              Custom Application
                                                                                                                                                                                                                                    Corporate Hoteling
                                                                                                           Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Unified Messaging
                                                                                                                                                                                                                                                                                                                                               Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Higher Education
                                                                                                                                         Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Manufacturing
                                                                                                                                                                                                                                                                                                  Infrastructure
                                                                                                                                                                                                                                                                Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Healthcare
                                                                                                                                                                                                                                                                                                                                                                  Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Insurance
                                                                                                                                                                                                                                                                                      Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Banking
                                                                                                                                                                                                                                                                                                                                                                              Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                         Quality
                                                                                                                               Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Legal
                                                                                                    E911
                 Application Overview                           DevConnect Partner        Country




                                                                                                                                                                                                                                                                     CRM
DV 2000 (IP Office 4.0.61103)                                DuVoice                      United                                                                                                                                                                                                                                                                   √                                                                                                                                                                                                                                                                                                                                                                           √
DuVoice DV4 and DV2000 provide voice mail and                608 State Street South       States
automated attendant for hospitality applications on Avaya    Suite 100
IP Office Solution. DV4 and DV2000 interface with most       Kirkland, WA 98033
popular Property Management Systems (PMS) and use            United States
the TAPI link to the Avaya IP Office to provide a             800-888-1057
middleware solution between the Avaya IP Office and the       FAX 425-889-8799
PMS. InnDesk provides a web enabled guest                     www.duvoice.com
management tool for multiple hotel staff memebers.
CallAttendant Office TAPI WAVE integration                   ObjectWorld Inc.             Canada                                                                                                                                                                                                                                                                   √                                                                                                                                                                                                                                                                               √                                                          √                                                                  √
Objectworld's award-winning CallAttendant Office delivers    308 Legget Drive
a feature-rich unified communications application,           Ottawa, Ontario K2K1Y6
including features such as call-flow management, unified     Canada
messaging for Microsoft Exchange, Lotus Domino and            613-599-9698
IMAP4 servers, database IVR, fax server, text-to-speech,     FAX 613-599-7457
and more                                                      www.objectworld.com
Telephony Office-LinX Voice Mail, Automated                  Esna Technologies Inc.       Canada                                                                                                                                                                                                                                                                              √                                                                                                                      √ √                                                                                                                                                                                                      √ √ √
Attendant, and Speech Enabled AA                             30 West Beaver Creek
The esnatech SIP based application server provides           Suite 101
businesses with a real-time communication suite.             Richmond Hill, Ontario L4B
Through features such as multilingual speech-enabled         3K1
auto attendant, Unified messaging, text-to-speech, fax       Canada
server and intelligent mobility to any wireless device. It    905-707-9700
unifies Presence management, Messaging, and mobility         FAX 905-707-9170
into one unifed communication solution for small to mid       www.esnatech.com
size enterprises.
PICKUP Screen Pop for IP Office                              Telcomp, Inc                 United                                                                                                                                                                                                                                                                                                                                                                            √                                                                                                                                                                                                                                                                                √ √ √
PICKUP is a CTI middleware that allows features such as      P.O. Drawer 2065             States
CALLER ID screen pops to be integrated into any end user     Apopka, FL 32704
application in most computer environments. The solution      United States
provides improved customer service by automating              407-889-7377
customer lookup based upon CALLER ID. Additionally           FAX 407-880-2543
PICKUP can provide 911 alerting and notification via the      www.telcomp.com
LAN or WAN tomultiple locations for Avaya IP Office.
TCDIAL offers data-scrape dialing capability for any
application via the TAPI Light Link in IP Office. This
includes custom databases and browser based
applications.
VoIP VPN using Edgemarc 4500 Series (IPO)                    Edgewater Networks           United                                                                                                                                                                                                                                                                                                                                                                                        √                                                                                                                                                          √                                                                                                         √                   √
The EdgeMarc 4500 Series combines multiple voice and         2895 Northwestern Parkway    States
data features into a single, easy to use converged           Santa Clara, CA 95051
networking router. It includes models that have up to 4      United States
T1 WAN interfaces or a single ethernet WAN, a 4 port          408 351 7200
managed VLAN switch, call quality probe optional 802.11      FAX 408.727.6430
Wireless Access Point and optional integrated analog
phone and line ports. Designed for SOHO and small to         www.edgewaternetworks.co
medium enterprise deployment the 4500 Series contains        m
models that support 2, 5, 10 or 30 concurrent WAN VoIP
calls.
Zeacom Communications Center 5.0 (IP Office)                 Zeacom                       United                                                                                                                                                                                                                                                                                                                                                                                                                          √                                                                                                                        √                                √                                                                                                           √
Zeacom delivers Unified Communications (UC) solutions,       18022 Cowan                  States
by seamlessly unifying telephony and computer                Suite #110
applications into high-end functionality such as Rich        Irvine, CA 92614
Presence, Intelligent Mobility and Conferencing. Zeacom      United States
has rolled out its solutions to some 2500 organizations       800-513-9002
worldwide. A Zeacom solution is extremely cost-effective     FAX 949-252-0469
as it runs on one server, providing a single user             www.zeacom.com
application and one administrative interface; delivering
advanced UC functionality to businesses with up to 2500
desktops.




                                                                                                                                                                                                                                                              Page 277                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   IP Office 5-0-Draft.xls
                                                                                                                                                                                                                                      45. IP Office DevConnect




                                                                                                                                                                                                                                                                                                                     Solution                                                                                                                                                                                                                                                                                                                                                                                                                  Industry




                                                                                                                                                                                                                                                           Data Reporting/Warehousing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Voice Mail-Unified Massaging
                                                                                                                                                                                                                                                                                                                     Infrastructure Management
                                                                                                                                                                                                          Communications Continuity




                                                                                                                                                                                                                                                                                                                                                                                           Multi-media Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Government-State & Local
                                                                                                                                                                                                                                                                                                                                                                                                                                                   Monitoring/Management
                                                                                                                                                                                                                                                                                                                                                                                                                        Multi-vendor Integration




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Unified Communications




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Workforce Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                   Recording Voice-Digital
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Property Management




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Government-Federal




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Telecommunications
                                                                                                                                                             Call Control-Routing

                                                                                                                                                                                    Call/Contact Center




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Speech Recognition
                                                                                                                                                                                                                                                                Custom Application
                                                                                                                                                                                                                                      Corporate Hoteling
                                                                                                             Attendant Console




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Unified Messaging
                                                                                                                                                                                                                                                                                                                                                 Managed Services




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Higher Education
                                                                                                                                           Call Accounting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Transportation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Manufacturing
                                                                                                                                                                                                                                                                                                    Infrastructure
                                                                                                                                                                                                                                                                  Development




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Wall Boards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Screen Pop




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Hospitality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Healthcare
                                                                                                                                                                                                                                                                                                                                                                    Messaging




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Insurance
                                                                                                                                                                                                                                                                                        Help Desk




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Security




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Banking
                                                                                                                                                                                                                                                                                                                                                                                Mobility




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Utilities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Finance
                                                                                                                                                                                                                                                                                                                                                                                                                                                           Quality
                                                                                                                                 Billing




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Retail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Legal
                                                                                                      E911
                 Application Overview                           DevConnect Partner       Country




                                                                                                                                                                                                                                                                       CRM
Multi Tech Fax server                                        Multi-Tech Systems, Inc.     United                                                                                                                                                                                                                                                                                                                                                                                                                                                    √                                                                                                √                                                                                                         √ √
With the FaxFinder® fax server, users can receive faxes     2205 Woodale Drive           States
as emails and send from any application that can print. It   Mounds View, MN 55112
even delivers faxes over a Wide Area Network WAN) to         United States
the desktop of remote offices and field sales people. The     888-288-5470
FaxFinder connects directly to an Avaya IP Office system     FAX 763-785-9874
or Partner ACS.                                               www.multitech.com
UC Server Standard Edition (TAPI/Analog) with                ObjectWorld Inc.            Canada                                                                                                                                                                                                                                                                                                                                                                                                                                                     √                                                                                                √                                                          √ √
Centralized Voicemail                                        308 Legget Drive
Objectworld's award-winning CallAttendant Office delivers    Ottawa, Ontario K2K1Y6
a feature-rich unified communications application,           Canada
including features such as call-flow management, unified      613-599-9698
messaging for Microsoft Exchange, Lotus Domino and           FAX 613-599-7457
IMAP4 servers, database IVR, fax server, text-to-speech,      www.objectworld.com
and more.
                                                             KONFTEL                     Sweden                                                                                                                                                                                                                                                                                                                                                                                                                                                                           √                                                                                                                                                                                                                                    √
Konftel 300 for IP Office
                                                             Doebelnsgatan 19
Konftel 300 The Conference phone is high end and well
                                                             Box 268
suited for large and medium conference rooms. The
                                                             Umea, S-90330
product has some unique new features such as: -
                                                             Sweden
Conference Guide - Call recording to SD card - Wideband
                                                              +46-90706470
7kHz - Line selection with 3 combined line interfaces:
                                                             FAX +46-90131435
Analog, USB (for Softphones) and connection to Mobile
                                                              www.konftel.com
phones like ie. Nokia Smart Phone N95.
Telephonetics IP based audio services                        Telephonetics Inc.           United                                                                                                                                                                                                                                                                                                                                                                                                                                                                          √                                                                                                                                                                                                                       √ √ √
Telephonetics IP-based Audio Services Compliant with         2841 Corporate Way           States
ï?ºï€ Avaya IP Office Solution. Telephonetics IP Message     Miramar, FL 33029
Management Application is a turnkey system to create,        United States
load and manage voice prompts or messages in Avaya            800-446-5366
Voicemail Pro. Its Web interface allows customers to         FAX 954.556.5990
easily create new prompts or scripts. This proprietary        avaya.telephonetics.com
CRM application enables Telephonetics to remotely load
and change multiple messages over the Internet and
track the message changes cost effectively.
Syntelate (on IPO)
SynTelate is customer interaction management software        synTelate Corp.              United                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     √                                                                                                                                                         √                                    √
that enables line of business managers to create intuitive   3rd Floor Granite House     Kingdom
customer dialogs that enhance agent effectiveness and        31 Stockwell Street
provide consistent customer experiences through an icon      GLASGOW, Scotland G1
based GUI interface that requires no programing              4RZ
experience on the part of the designer. synTelate            United Kingdom
addresses requirements such as                                +44 141 552 8800
scripting,callflow,workflow,and integration with exsisting   FAX +44 141 553 1894
databases and applications. White Paper avaiable on           www.syntelate.com
request.
CallAttendant Office acting as centralized voicemail         ObjectWorld Inc.            Canada                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 √ √
Objectworld's award-winning CallAttendant Office delivers    308 Legget Drive
a feature-rich unified communications application,           Ottawa, Ontario K2K1Y6
including features such as call-flow management, unified     Canada
messaging for Microsoft Exchange, Lotus Domino and            613-599-9698
IMAP4 servers, database IVR, fax server, text-to-speech,      FAX 613-599-7457
and more.                                                     www.objectworld.com

NovaConf (IPO) using using S0 and PRI/QSIG                   NovaLink GmbH              Switzerland                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            √                                    √
NovaConf is a conference system, offerig a variety of        Business Tower
scheduling options: Dial In, Dial Out, Ad Hoc. A link to     Zuercherstrasse 310
Microsoft Outlook and a WebClient are available.             Frauenfeld, 8500
                                                             Switzerland
                                                              +41 52 762 66 66
                                                             FAX +41 52 762 66 99
                                                              www.novalink.ch




                                                                                                                                                                                                                                                                Page 278                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   IP Office 5-0-Draft.xls
                                                       46. AVAYA Useful Links




                                              Useful Avaya Links & E-mails
                                  The following links require connection to the Internet!
                             Site                                                    Link/E-Mail
Avaya Home Page:
                                                                 http://www.avaya.com/
Main Avaya home page
Avaya Support Site
For documentation and software downloads                         http://support.avaya.com/

IP Office Knowledge Base:
                                                                 http://marketingtools.avaya.com/knowledgebase/
For all IP Office Documentation
Avaya Business Partner Portal:
Access to Avaya Business Enterprise Portal, SSO Login            http://www.avaya.com/businesspartner/
required!
Avaya Partner Marketing Central:
Web-based tool that will provide you with easy access to
marketing materials and customizable templates today. SSO        https://partnermarketingcentral.avaya.com/ui/home.aspx
Login required!
Avaya DevConnect site:
Main page for the Avaya DevConnect program developer and
partner program. Access IP Office SDKs, API documentation        www.avaya.com/devconnect
and other developer oriented resources. Locate solution
partners and compliance test Application Notes. and White
Pages.
SMB Product Matrices:
• IP Office Matrix
                                                                 http://portal.avaya.com/ptlWeb/spCP/CS2004121417415743009/C20041282
• PRTNER ACS Matrix
                                                                 23019631001/SN2004121417416795067/SN2004121417416795067

Page down to bottom of page!
Magic on Hold BP site:
You'll find one place to view and download all of the PDF
                                                               http://www.magic-on-hold.com/avaya/
equipment brochures, manuals, as well as general brochures for
end users and dealers.
Avaya UPS Sizing Tool:
Site to assist with designing UPS systems.                     http://www.powerware.com/AVAYA/selector_usa/AC_01.asp

Avaya Paging Solutions Site:
Main site for Avaya Paging Solution Brochures and                http://www.paging-solutions.com/
Documentation.
Avaya Headset Main Page:
Main page for Avaya Headset information.                         http://www.avaya.com/gcm/master-usa/en-us/headsets/index.htm

Avaya University:
Access to Avaya University training home page.                   http://www.avaya-learning.com/

SMB Marketing IP Office Soft Phone Trial:
To request an IP Office Soft Phone trial. Once approved by
Marketing, the BP will to sent the appropriate software CD and
policy files to install on their Customer's PC/Laptop.           https://enterpriseportal.avaya.com/ptlWeb/getfile?docID=MDAzOTUwNjY0
This is only to assist in closing a sale, not for training!
SSO Login required!
Avaya ATAC Pre-Sales Support Registration Form:
Individuals, who work for Avaya Authorized Business Partners,
need to be registered with the ATAC to receive Hotline and e-
                                                                 https://atac.avaya.com/BP_Reg.asp
mail Pre-Sales technical support. This link will take you to the
registration form. You will need your Business Partner's Link ID
to complete the registration.
SMB PTSG Demo Request:
Request the PTSG group to assist in providing a Web based
Demonstration. A completed request form must to sent in with SMB PTSG Overview page - see bottom of page for form.
the request. This is only to assist in closing a sale, not for
training!




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