September08 Volume 22, No. 8 Official Publication of the Australian Hotels Association (New South Wales) A passion for PIZZA plus pizza perfection... tips from hotel chefs City Hosts Country 2008 Don’t miss this year’s much- anticipated conference at Star City. Book your place now! Just the ticket The Union Hotel proves it’s more than just a local Cosmopolitans for a cause Hotel group rallies its venues for breast cancer research and raises more than $11,000 plus 2.30am closing time for Manly hotels... a temporary strategy? hotelnews sept08 $100,000 DONATION TO CENTACARE THE START OF A LONG COMMITMENT TO SUPPORTING LOCAL ORGANISATIONS ROSS Colosimo from the Hillside Hotel has donated $100,000 to Centacare Parramatta as part of the Hillside Fund, which was registered in May 2007. The cheque was presented on Wednesday 27 August along with two of the fund’s trustees, Rowan Cameron from the AHA (NSW) and 1 local MP Michael Richardson. This is the largest single donation news upfront made by such a trust, the first of its kind by a NSW hotel. Hotel owner Ross Colosimo is immensely proud of the strong community involvement that the hotel and this trust has played in the Hills District. The Hillside Fund has committed to the following: $100,000 donation to Centacare; $50,000 to ONE80TC; $15,500 to Youth In Excellence Awards; $1,500 to Police Legacy; and $13,000 to the Left-to-right: Angela Littleford (Executive Director of Catholic Social Services Hills Teen Challenge. In addition, the Hillside Hotel has committed to Diocese of Parramatta), Ann O’Brien (Senior Manager, Centacare), a further $200,000 for 2008/09. John Spillane (Diocesan Financial Administrator), Rowan Cameron (AHA These local organisations have been identified as those which can (NSW)), Ross Colosimo (Hillside Hotel) and Michael Richardson MP. educate and assist young people about responsible gaming and Photo: Dan McAloon. work at providing alternate activities for these youths. NEW SOUTH WALES HOTELS TOUGH TO BEAT EIGHT NATIONAL AWARDS FOR OUR STATE’S HOTELS Hotels in New South Wales have once again proven Radisson Plaza Hotel Sydney – Bilson’s Restaurant (Sydney); they are tough to beat, collecting a total of eight • Best Bar Presentation & Service awards – including the honour of Overall Hilton Sydney – Zeta Bar (Sydney) – joint winner; Accommodation Hotel of the Year – at the 2008 AHA • Best Hotel or Pub Accommodation National Hotel Awards for Excellence. Coogee Bay Hotel (Coogee); The winners were announced at a gala dinner at Star City in Sydney • Best Suite Apartment Hotel Accommodation on 28 August 2008, with Lilianfels Blue Mountains Resort & Spa Quay Grand Suites Sydney (Sydney); and taking out Overall Accommodation Hotel of the Year. • Best Superior Accommodation Also, respected New South Wales hotelier David Thomas was an Crowne Plaza Hunter Valley (Lovedale) inaugural inductee into the Johnnie Walker Hall of Fame. Minister for Tourism Matt Brown said hotels, bars and pubs create a The awards reward high standards in all aspects of a hotel’s vibrant visitor experience for domestic and international visitors to operations, including bars, restaurants and accommodation and there Sydney and congratulated all winners that were announced last was at least one winner from each Australian State and Territory. month at Star City. The Australian Hotels Association (NSW) would like to congratulate Mr Brown said the award winners were recognised not only for their the following hotels, who were a stand out at this year’s awards at a excellence in accommodation, food, beverages and service but also national level: for the essential role that hotels play in attracting visitors to our • Overall Accommodation Hotel of the Year vibrant city. Lilianfels Blue Mountains Resort & Spa (Katoomba); “Sydney’s fantastic hotels, restaurants, entertainment and retail • Best Boutique Accommodation/Hotel services are a major drawcard for tourists looking for a vibrant and Lilianfels Blue Mountains Resort & Spa (Katoomba); exciting destination to visit,” Mr Brown said. • Outstanding Community Service & Achievement “These awards recognise the important role hotels play in attracting Macquarie Hotel (Surry Hills) – joint winner; tourists to Sydney. On accommodation alone, visitors spend $2.3 billion in our great State, adding to their overall spend of more than • Best Restaurant (Accommodation Division) $23 billion.” hotelnews sept08 Diamond hotelnews September08 ® 2 3 HOTEL GUESTS GET CARRIED AWAY Platinum 4 FROM THE PRESIDENT contents 6 CEO’S REPORT 8 PROFILE: AN OLD FAVOURITE SETS A NEW SCENE 11 TOURISM NEWS 12 COMMENT: ID CHECKS FOR GAMING VENUES Gold 14 COMMENT: MANLY HOTELS 2.30AM CLOSE 16 PROFILE: KINGS CROSS HOTEL – DORMANT NO MORE 18 ON THE ROAD WITH MEMBER SERVICES Silver 19 GAMING NEWS 20 SPOTLIGHT 22 PROFILE: JUST THE TICKET 24 SPECIAL FEATURE: PASSION FOR PIZZA 28 AHA (NSW) TRAINING 30 INDUSTRIAL RELATIONS MATTERS Bronze 31 CALENDAR 32 MAX’S NET NEWS 33 RESPONSIBLE GAMING 34 ASSOCIATE MEMBERS 39 CLASSIFIEDS 40 SNAPSHOT This publication is produced by the AHA (NSW) with the understanding that it is not engaged in providing legal or other professional service. If legal advice or other expert assistance is required a competent professional person should be engaged. The statements contained in this publication, while based on information believed to be accurate Sponsor and reliable, are not guaranteed. No liability can be accepted for any error or omission. We reserve the right to reject advertising that does not comply with the AHA (NSW)’s Code of Practice. Advertising that appears in Hotel News is not subject to endorsement from the AHA (NSW). HOTEL NEWS VOLUME 22, NO 8 SEPTEMBER 2008 is published by the AHA (NSW) Level 5, 8 Quay Street, Sydney NSW 2000. Tel: 02 9281 6922 Fax: 02 9281 1857 Web: www.ahansw.com.au PUBLICATIONS MANAGER: Samantha Panigiris Email: Samantha.Panigiris@ahansw.com.au PRINTING: Hotel News is printed by Press Eleven Tel: 02 9750 9211 www.press11.com CONTRIBUTORS: Max Hitchins The feature material in this edition of Hotel News was published by the Publications Department of the AHA (NSW). Care has been taken with the advertorial content of this issue; any enquiries regarding claims made should be directed to the companies concerned. hotelnews sept08 HOTEL GUESTS GET CARRIED AWAY AT COSMOPOLITANS FOR A CAUSE FUNDRAISER Cosmopolitans and canapés flowed freely at the first Cosmopolitans for a Cause fundraising event, hosted recently by the J&J O’Brien hotel group. The event exceeded all expectations, raising $11,400 in support of the Sydney Breast Cancer Foundation. 3 news upfront THE response from hotel industry identities and members of the general public was impressive for the first-ever Cosmoplitans for a Cause event, which was held at two of J&J O’Brien’s venues in Sydney, the Watershed Hotel Darling Harbour and Cohibar. Each venue featured a ‘Sex in the City’ theme for the ultimate girl’s night out – for a wonderful cause. The event was a sell-out in both venues, as around 360 guests headed out for a great night of hospitality, at the same time raising an impressive amount of money for breast cancer research. Treated to free cosmopolitans and canapés all night, guests were encouraged to sit back and relax while taking in the breathtaking views of Sydney Harbour and the city skyline and lively, welcoming ambience created by special guest DJ Miss Match. The Watershed Hotel and Cohibar were the perfect venues to host Left to right: Tracey Golden, Judith Crawley and Trish Nicol. this event and Gelatissimo Raspberry Bambino gelato and • Splash Spa Voucher marshmallows dipped in a chocolate fountain kept everyone energised. The Cosmopolitans for a Cause event was the first of its kind to be held by the J&J O’Brien hotel group, since becoming a supporting Prizes up for grabs included Gucci and Prada handbags (every girl’s partner of The Sydney Breast Cancer Foundation – one of Australia's dream) and the irrisistable Cerrone diamond necklace. Needless to leading centres for the diagnosis, treatment, and prevention of breast say, the raffle draw was a highlight of the evening. cancer. Nobody left empty-handed, with each guest taking home a fantastic The Sydney Breast Cancer Foundation is dedicated to raising funds goodie bag valued at more than $100, filled with a range of girlie for research and treatment of breast cancer, raising awareness of gifts including: breast cancer and supporting individuals and their families faced • J&J O’Brien’s relaxing eye mask with breast cancer. Since 1995, the Sydney Breast Cancer Foundation has raised close to $3 million due to the tireless energy • Tooheys Bare Foot Radler beer, donated by Lion Nathan and dedication of its members who work in a voluntary capacity for • Condura jewellery the Foundation. For information visit www.sbcf.org.au • Naomi Simpson’s book, I Want What She is Having Diary dates • Napoleon lip glosses J&JO’Brien’s will not stop here, with two more fundraising events scheduled for 2008: • Kosmea Skin Care Range • Pink Breakfast at Jacksons on George • Tic Tacs Wednesday 1 October 2008 • Blackmores Vitamins • Pull a Beer for Prostate Cancer at Jacksons on George • Marzena Wax Strips 17-19 October 2008 hotelnews sept08 WHAT HANRAHAN SAID WAS WRONG A TRIBUTE TO OUR RESILIENT COUNTRY HOTELIERS SCOTT LEACH – AHA (NSW) President This month, as we city folk prepare for the City Hosts Country Conference of hoteliers, 4 when we will welcome our country cousins to town, it is long overdue that we should pay tribute to our hoteliers from the bush. comment ALL those years ago, when retired priest, Monsignor Patrick Joseph and most severe drought in living memory. They are copping the Hartigan (writing as John O’Brien) penned his now famous and savage backlash of ever-rising fuel costs and they must contend with ominous words: “We’ll all be rooned, said Hanrahan, before the year the difficulties of finding staff during an overall skills shortage. is out” – he certainly wasn’t referring to the stamina, the persistence No use whinging, they say. and the resilience displayed by our country hoteliers. But they don’t complain, they don’t suggest that ‘we’ll all be rooned’. So as we prepare for the City Hosts Country Conference of hoteliers, Instead, they just get on with providing much-needed, good old we should pay tribute to our counterparts from the bush – there is fashioned Aussie hospitality. 1,000 of them, running their own independent and family-based small businesses. Perhaps they should complain. In fact, they should shout loud and hard from their rooftops, when many of their refurbishment and During my first several months as President, I have been fortunate to renovation plans are being snookered by the unnecessarily have attended several meetings of members in rural areas where it bureaucratic red-tape of local Government. Perhaps they should has become so obvious what a consistently first-rate job is being complain when inflexible heritage constraints over-rule sensible plans done by the country hotelier. for the upgrading of their premises. Hotels – the Hub of Local Communities Perhaps they should whinge about unfair competition from the In every regional, rural and far flung setting, the hotel is the registered clubs in their towns. Perhaps they should grumble that epicentre of community life. The ‘local’ is not only a long-established their major competitors pay little if any income tax – clubs that are building with a street-front bar but, these days, it often doubles as financially way in front because they also benefit from discounted the local bank and the clearing house for many other business State Government gaming taxes. And perhaps they should complain activities and community functions. when so little of the tourism budget has been directed at encouraging domestic and in-bound visitors to get out and Our rural and regional hotels are part of a great Australian heritage. experience the real Australia. They are institutions where folk from all over come to chew the fat, pour out their souls, and to receive comfort away from the worries of It will be my pleasure to offer our country members not only a good working the land. time in Sydney but also the helpful advice of some business experts we have lined up for our 27-30 October City Hosts Country The local pub is the one remaining place where hard working Conference. And, it will be my even greater pleasure to recognise the Australians (that we now so often hear about), get a rare chance to work they are doing in maintaining the fabric of Australian society in unwind and re-charge their batteries. Where mum gets a night off the face of difficult operating conditions. from the cooking at home and dad shouts the family a dinner of fine fare, which is colloquially but kindly referred to as ‘pub grub’. A message to our Politicians The cockies and townsfolk alike meet, share a shout and a yarn and I direct these comments about the true worth and value of the bush receive much-needed encouragement from the person on the other pub to all politicians in each of the three tiers of Government. I ask side of the bar. you all, when you are framing budgets and considering new legislation, to consider the true-blue men and women who own and Times are tough lease our hotels. I also recognise that out in the bush, it’s not all roses. Amidst the I ask you to remember the importance of the local hotel whenever warmth and friendship, it must be appreciated that times are tough you are contemplating the possible removal of ATMs from around for the rural publican. gaming machines. Our country pubs have been hit hard by the smoking bans – where And, a message to Local Government Councillors nearly 70 percent of their public bar patrons are smokers. Many have been hit, possibly even harder, by what must be the longest This month, as the results of the New South Wales Local Government hotelnews sept08 elections become known and as many newly elected officials take they are not just the hotel in your town or your suburb but they are their place in Council chambers around the State, I have a particular really the community centre. Consider that they are the place where message for the councillors of our 157 individual Councils in NSW: local folk, your constituents, swap their yarns and pour out their souls and transact their business. They are the lifeblood of your Many of you may not have experienced or enjoyed the conviviality of society. the local pub. Many of you may see hotels in the wrong light by 5 ignoring the fine food and the entertainment and the mateship that is We Won’t Be ‘Rooned’ so easily found around the public bar. Many of you may not be aware As life goes on and as things progress, let’s make sure that we comment of the important and multi-faceted roles played by the local hotel in maintain the tradition and spirit which is the Aussie pub. Let’s ensure Australian society. that it doesn’t get even worse than what was pondered in the As you begin your new terms of office, I invite you to get to know famous song that Slim Dusty recorded when he sang: your local publicans. “There's-a nothing so lonesome, morbid or drear than to stand in the They represent the pulse of your area and they are a wonderfully bar of that pub with no beer”. accurate conduit to the local community which you serve. Get to Out in the bush, as well as in the suburbs of our cities, we must know how they so generously contribute from their own pockets to make sure that it never becomes so morbid and drear that the pub much-needed sponsorship of local sporting activities and how they ceases to provide this much-needed level of community service and never hesitate to offer direct financial support to any worthwhile camaraderie and warm Aussie hospitality. charitable cause. There would be only one thing worse than a pub with no beer – and When you have to deliberate over development and trading hour that would be a town without cheer. applications from hotels that are proposing to reinvent themselves, or enhance their décor, or expand the services they offer, consider that email@example.com hotelnews sept08 FOOD SAFETY BREACHES EXPLAINED AND THE NEED TO MAINTAIN PROPER STANDARDS SALLY FIELKE – Chief Executive Officer Members will recall in our June #1 Member Update where we published a brief article on the new “Naming and Shaming” scheme implemented by the New South Wales Government on 1 July 2008. 6 comment THERE has been genuine concern from members that a one off Firstly, any food business that involves the handling of food intended incident could lead to the venue being breached or prosecuted but for sale or the sale of food is affected by this legislation and liable to worse still, published on the NSW Food Authority website where be prosecuted for food law breaches. Any business which receives breaches are posted for 12 months and successful prosecutions are either a penalty notice or is prosecuted before a Court is published posted for two years. on the Authority’s website www.foodauthority.nsw.gov.au Prior to the new laws coming into effect, Primary Industries Minister The Authority’s Compliance and Enforcement Policy which is also Ian Macdonald stated that: “The overwhelming majority of published on the website sets out the factors taken into account businesses that do the right thing and observe food safety laws have before deciding on any enforcement action including but not nothing to fear from these new laws. There are rigorous safeguards limited to: in place to ensure minor infringements do not penalise the • Whether a warning has previously been given; reputations of businesses.” • Whether the breaches pose a serious risk to public health or To clear this up, myself and Robert Goldman from the Restaurant significantly mislead consumers; and and Catering Association (NSW) recently met with the NSW Food Authority to clarify exactly how and when a business is “named and • The number of breaches or repeat offences. shamed” and how this system works. In the Minister’s media release dated 23 July 2008, the Minister indicated that an average of 15 names are added to the shame list each week. A quick review of the website indicates that predominantly small restaurants and meat wholesalers are the main offenders. Pleasingly, no AHA (NSW) members are listed on this site at all. The Association has expressed concern that both the Food Authority and local Councils can issue penalty notices with the possibility of inconsistencies in approach by 157 individual Councils. Members are urged to ensure that their food preparation and service SPECIALISTS TO THE HOTEL INDUSTRY areas including kitchens, bistros and restaurants maintain the proper AND AHA (NSW)’S SOLICITORS standards to comply with the requirements of the Food Act. Key tips are available on the Authority’s website to assist in ensuring proper food safety and the AHA (NSW) will continue to work with the NSW Food Authority to ensure any notices issued are fair and are a last • Buying, selling, leasing a hotel ... ? resort. If members receive a warning or a breach notice, please do not hesitate to contact the Association for assistance at that point. or Entitlements ... or your Licence? On another note, the next edition of Hotel News will be the launch of • Want advice on Entitlements and Gaming? our new look, new style and new feel for the magazine. Since my appointment in March and the election of our new board in April this year, the Association has been working hard to continue to “Review, Refresh and Reconnect”. Contact: John Miller (02) 9236 8522 Kim Stapleton (02) 9236 8555 The revamp of Hotel News is an important part of this process. As Jon Martin (02) 9236 8533 the industry’s leading communication piece to members, sponsors, Government and other stakeholders, we are excited about the new Level 5, 1 Castlereagh Street Sydney format. Coupled with this will be the launch of our new look website, which will better assist members to keep up-to-speed with Phone: (02) 9236 8588 the latest information, get across industry issues and essentially have a “one stop” portal that will contain everything you need to know. Fax: (02) 9236 8599 Stay tuned... 8 hotel profile hotelnews sept08 hotelnews sept08 An old favourite sets a new scene Newcastle’s latest contemporary venue with an emphasis on functionality 9 hotel profile This month, Hotel News goes everyone. By opening the hotel to the hotel now saves up to 70 percent in energy north of Sydney to the Junction streetscape with the installation of large bi- costs,” Mr De With explains. fold doors and windows, the Junction Hotel Hotel which has not only “In addition, by opening the hotel to the has set the scene for a social, dynamic strip in street through large bi-fold doors and transformed itself into a venue of the local area. windows, the cross-flow ventilation has choice, but has contributed to a significantly reduced our air-conditioning Inside, the central bar and service area has change in the entire local area. requirements.” been relocated to create a less cluttered THE Junction Hotel, originally known as the space and the natural light which floods in The hotel boasts an 8x4 metre double- Junction Tavern, is located on a prominent perfectly highlights the furnishings and glazed, fully retractable roof which soaks the corner and has been a local favourite for fitouts which reflect a beachside location. central courtyard in natural light, allowing some time. When hotel owner Rolly De With the floor-to-ceiling water feature to take “All aspects of architectural design were centre stage. This a tranquil spot within the embarked on the redevelopment, the taken into consideration throughout the hotel, where guests can enjoy fine dining or objective was to completely open the hotel redevelopment process including a casual drink from a great beer, wine and to the streetscape, encouraging patrons to functionality, finishing touches and cocktail list. enjoy the ambience of not only the hotel, but branding,” Mr De With said. the local area in its entirety. The View Bar is aptly named with its glass “A refined range of textured materials were floor allowing patrons to see below to the “The suburb of Junction is in the midst of a incorporated into the design which would state-of-the-art beer reticulation system. the transformation, turning it from a typical reflect our objectives.” View Bar is separated from the main dining suburban shopping area, to that of a boutique area by a glazed wine wall which houses an precinct,” Mr De With told Hotel News. A sandstone wall runs down one length of impressive champagne and wine collection. the hotel and timber cladding provides a “Therefore the hotel’s transformation is The restrooms are also a talking point with framework for the crisp, white freestyle bars, viewed as a significant contribution to the their unique graphics and features. turquoise-coloured glass and vibrant carpet. change in the whole area, which will be Contemporary furniture and finishing The dramatic transformation of the Junction complemented by restaurants and cafés touches were chosen to accentuate the Hotel has seen it become a focal point not with a distinctive alfresco feel.” hotel’s new design and functionality. only in the suburb of Junction, but in The original hotel was primarily male- Newcastle overall. The redevelopment has Another important objective for the Junction dominated with a focus on gaming and succeeded in providing a destination for Hotel was that it would be energy efficient, there were limited opportunities for social with a unique and elegant feel, setting a people to meet, drink and dine in a unique interaction. Following the redevelopment, it new standard for venues in Newcastle. and welcoming environment. combines traditional hospitality with modern design concepts to offer something for “By designing and installing LED lighting, the www.junctionhotel.com.au hotelnews sept08 SYDNEY TO HOST AHA (NSW) INTERNATIONAL TRAVEL EXECUTIVE SYMPOSIUM MEMBERS 2008 RICHARD MUNRO – Accommodation Division Chairman President THE Minister for Tourism, Matt Brown has the US visited NSW spending more than 11 Scott Leach announced that Sydney has been named the $518 million. They are the third largest group host city of an international Symposium for of international visitors to NSW, behind the tourism news Senior Vice-President luxury travel group Virtuoso, adding further United Kingdom and New Zealand. General Division success to its ongoing partnership with In March, Sydney was voted the number one Tourism New South Wales. Lyn Humphreys city brand in the world in the Annual Anholt Mr Brown said the invitation-only network of City Brands Index for the second year Senior Vice-President high-yield travel agents will showcase running and in October last year Sydney was Accommodation Division Sydney and regional New South Wales as an voted number one city in the world for a Richard Munro ideal destination for international tourists record 12th time by the readers of the and demonstrate how the city and State can prestigious US Conde Nast traveller Vice-President host their next up-market vacation. Magazine. Patrick Gurr The 2009 Virtuoso Symposium will host up I recently had the pleasure of attending the Secretary/Treasurer to 350 industry delegates including CEO’s of inaugural Hotel Executives Conference – the group’s principle travel suppliers of HEXCO 08 – in Sydney. This event, which Colin Waller leading international airlines and hotels was co-hosted by the AHA and Horwath Metropolitan Representative and runs for one week from 20 April to HTL, attracted close to 200 registrations 27 April 2009. and boasted an impressive line-up of Kim Maloney speakers. I’m sure most, if not all who went “As major luxury travel experts worldwide, Metropolitan Representative along returned to their hotels after the Virtuoso’s clients are some of the highest conference armed with a host of new Paul Dirou spending US visitors, with an average net information about how to make their worth of $USD 1.75 million,” said Mr Brown. Metropolitan Representative businesses even better. “Combined they spend a total of $USD 4.2 Phillip Webster billion in worldwide travel sales each year. Country Representative “Sydney is a global city with a lot to offer Diary Date... Peter Harris the wealthy traveller and there is an Members are reminded that a special increasing range of luxury experiences in event is being held on Tuesday 28th Country Representative regional NSW which the Symposium October 2008, as part of the AHA (NSW)’s Bevan Douglas delegates will experience first hand.” City Hosts Country Conference. Delegates will experience some of the best Country Representative The John Thorpe AM Tribute Dinner, food, wine and sightseeing Sydney and Bruce Woods regional NSW has to offer, including which is being held at the Four Seasons breakfast at the Royal Botanic Gardens, Hotel will bring together industry leaders, Accommodation Division sailing on Sydney Harbour and a trip to the State and Federal politicians, media and Representative Hunter Valley and Outback NSW. tourism representatives a celebration of George Bedwani Mr Brown will speak at a Gala Evening at the achievements of the hospitality the Sydney Opera House on Sunday 26 April industry. 2009, with delegates of the Symposium and members of the Virtuoso Executive Bookings are essential. Please contact the Committee attending. AHA (NSW) on (02) 9281 6922 for a booking/payment sheet. Last year, more than 295,000 people from hotelnews sept08 ID CHECKS FOR GAMING VENUES LICENSEES AND STAFF TO REMAIN VIGILANT JOHN KEATING – Executive Officer Is the State Government’s proposed plan to ‘test’ New South Wales licensed venues a good idea, or is it entrapment? This month, I look at plans to have young-looking adults visit licensed venues and test the vigilance of staff in checking IDs. 12 MEMBERS may have read in the Daily Telegraph and Australian catch people doing the wrong thing. newspapers on Wednesday 6 August 2008, that the New South Wales “These young adults will attempt to play gaming machines and casino Government has called for tenders from research firms to provide a tables games, place bets with bookmakers and the TAB, play Keno and comment group of young looking 18 and 19 year-olds to be sent to hotels, clubs buy lottery tickets without being asked for ID. and Star City Casino in the next six months. “The research will cover as many venues in as many metropolitan and These young persons will be despatched across Sydney metropolitan regional areas as the budget allows,” Mr West said. and regional areas to “test” whether hotels, in addition to clubs and the Casino, are checking IDs before allowing patrons to play the gaming “ID checks are the first line of defence in preventing minors gambling machines, play Keno or use the TAB facilities. and potentially developing gambling problems.” The Minister for Gaming and Racing was quoted as stating that he was The State Opposition has criticised the plan and has accused the searching for young-looking adults to lure pubs into ignoring required ID Government of entrapment. checks and that any venue that did not ask for ID would become a Whilst the Australian Hotels Association (NSW) fully supports responsible target for departmental inspectors. gaming practices in hotels, including ongoing ID checks to prevent The Minister is further quoted as saying: minors gambling on hotel premises, the enforcement of the Gaming Machines Act and Regulation should be a matter for the Police and “This is a test. If it comes back that no one is asking, the first thing Office of Liquor, Gaming & Racing (OLGR) Inspectors without the need we’ll do is send our inspectors in and start checking patrons’ IDs to to enlist the services of “young looking” 18 or 19 year-old university students in an attempt to entrap licensees. It is the high visibility of Police and OLGR Inspectors in licensed premises which deters licensees and patrons from ignoring the liquor and gaming laws. Nevertheless, members are urged to remain vigilant to ensure that ID checks are made of patrons who look 25 years or younger in order to be justified that they are over 18 years of age. Seeking ID verification from patrons who look 25 years of age or younger is a sensible approach which will ensure that should the test group participants visit the hotel they will be required to produce IDs before using the gaming facilities. It is also essential that licensees make certain that the hotels have proper signage in and around the gaming areas. Under the Liquor Act 2007 the sign “Persons under the age of 18 years are not permitted in this area by law” must be displayed in each bar area, including the gaming room, of a hotel. The current 2008 GameCare signs must also be displayed. In addition, licensees should check that the gaming stickers have not been removed from the gaming machines by patrons and that brochures are available. Proper vigilance will ensure that the proposed “test” will not show any weaknesses in the ID checking procedures in hotels which could lead to minors gaining access to gaming machines, Keno and TAB facilities. John.Keating@ahansw.com.au hotelnews sept08 MANLY HOTELS 2.30AM CLOSE... A TEMPORARY STRATEGY? JOHN GREEN – Director, Police and Regulatory Regulations This month, my article is written The plan is a collaborative effort between and a clear appreciation of key timings. by Superintendent Dave Darcy, the Manly Liquor Accord, Manly Council and The ‘bump out’ of the Manly Corso of local police. It is a locally developed solution Manly Police Local Area patrons between around 2.00am and to address local issues and does not solely Commander. Along with the hotels rely on a traditional enforcement response to 3.00am is arguably the most challenging 14 on the Manly Corso, Mr Darcy is a time to test cooperation between law alcohol related crime. enforcement, private security and transport main player in an innovative The key element of the plan is focussed on services. strategy that has just been comment assisting the three major hotels to implemented in the Manly CBD. The enforcement strategy will also see a significantly realign their business strategies. lowering of the use of discretion by police in The Steyne, Ivanhoe and New Brighton The catalyst for this was an preference to the issuing of infringement hotels are currently in various stages of article I wrote in a recent edition reviewing their business strategies and a notices and court attendance notices for of Hotel News. In that article, I street offences, in particular public urination, key aim of this plan is to provide a strategic reported on the decision by Manly offensive language, offensive behaviour and ‘lattice work’ that will facilitate their street fighting. This will coincide with the hotels to close their doors at intentions. reopening of public toilets to 3.00am. 2.30am, whilst Superintendent An events strategy is currently being The two year plan is divided into four six Darcy had agreed to the removal developed by Manly Council that will attract month stages. At the end of each stage, of the lockout at a time when larger numbers of people to Manly, from a there is an assessment of progress against others raved about them (even if broader demographic base, to take agreed outcomes. This process allows they had no evidence that they advantage of the new focus on partners an opportunity to see what is entertainment earlier in the evenings. The were effective). Superintendent themes and timings of these events will be working in the plan and what is not. Darcy and I then spoke and I provided to licensed premises so that they For example, already discussions are being invited him to write my column can align their efforts and ultimately attract held about the value of the 2.30am close this month, to articulate his plan – new business. initiative. Consideration is being given to which he did. His column is moving towards a 2.00am cease service of One of the challenges for Manly after hours alcohol and closing times extended to printed below. has been the lack of public transport. 3.00am and possibly, at a later stage in the Frustration of patrons having to queue for There is a great deal of interest by the liquor plan, alfresco dining to 9.00pm. hours, frequently leading to assaults, has industry in the recent announcement by been a continued source of demand for In many ways, these discussions provide an three of Manly’s top hotels that they have police. The 2.30am close of the major hotels example of what underpins this plan. We are voluntarily agreed to a 2.30am close and will now generate a peak in demand for chasing the local solutions that contribute abandoned a four-year commitment to 2am public transport and State Buses has most effectively to us achieving our goals at lockouts. responded very positively with the provision Manly. In this plan, timings of closures or The move was a surprise to many and has of an additional seventeen services during lockouts are merely a means to an end and sharply focussed debate on the efficacy of the peak period between 1.30am and we recognise that we are not wedded to any lockouts as opposed to earlier close. 3.30am. strategy that does not move us toward our Unfortunately, what this debate has missed vision of having the safest after hours venue Improved provision of taxi services is is that the 2.30am close is merely one of a in Sydney. whole raft of strategies contained within the another goal of the plan. It is likely we have sufficient drivers but unfortunately, due to The most important factor that is likely to Manly After Hours Venue Management Plan high levels of victimisation and very poor lead to success is commitment by the Manly (MAHVMP). In fact, the 2.30am close is a behaviour of passengers, drivers tend to Liquor Accord, Manly Council and police to temporary strategy and only applies to three avoid the area after hours. Through make Manly a profitable, dynamic, safe after of the 115 licensed premises within the improved safety and behaviour of patrons, it hours environment for all to enjoy. Manly area. is hoped the drivers will be more confident The plan commences on Friday 15 August Developed at a local level, the MAHVMP to provide service to the area. 2008. We look forward to reporting progress aims to make Manly the safest after hours venue in Sydney within two years. That is a The key element of the enforcement strategy in the coming months. far cry from where we are now with 80 of the plan is focussed on ensuring police, by Superintendent Dave Darcy percent of crime alcohol related and a council rangers and private security work recent outbreak of ‘glassings’ leaving seven together, with each having a proficient and For information, please contact young people with serious injuries. thorough understanding of each other’s roles John.Green@ahansw.com.au 16 hotel profile hotelnews sept08 hotelnews sept08 Dormant no more... The Kings Cross Hotel unveils a spectacular new look with choice galore 17 hotel profile After being dormant for more than The building’s exterior has been restored was designed to attract patrons and lift their two years, Sydney’s Kings Cross using cutting-edge and environmentally- spirits as they dance the night away. friendly technology. The dark green paint Hotel re-opened its doors to The fifth floor cocktail oasis offers dazzling was removed with soya bean paste to reveal unveil five levels of the very best the original red brick and sandstone facade. views of Sydney’s CBD skyline, impeccable hospitality has to offer, all under High-tech insulation has been used to service and comfortable lounge seating both the one roof. ensure the Kings Cross Hotel is sound proof indoors and outdoors. The urban cocktail list – a comfort to adjoining neighbours and perfectly accommodates Sydney’s style set. WHEN the landmark Kings Cross Hotel re- Classic cocktails with a twist feature on the surrounding businesses. opened after six years of redevelopment, it menu including Honeysuckle Daiquiri, was a special occasion – marking the first Art Deco light fittings softly illuminate the Campari & Blood Peach Bellini and the time in 96 years the hotel has been allowed main bar which has polished terrazzo Fallen Scott. The hearty bar food menu to legally operate all five floors flooring, purposely chosen to offer durability over time. compliments the cocktail list with a hint of simultaneously. sophisticated old-world appeal, including Owner Brian Perry’s six-year labour of love “Our intention was that the Kings Cross slipper lobster spring rolls, fried quails and a included gutting the building from the Hotel should look just as good in three variety of tasting platters to share. ground up and introducing state-of-the-art years, as it does today,” Mr Perry continued. facilities, whilst retaining the building’s The original gothic columns remain around A gently swirling ceiling, architectural heritage. the main sitting area of the bar, restored columns and a square-shaped sofa with faux gold leafing and the two-toned The statuesque building, which stands at the punctuate the space, while a large corner stage can host individual performances or parquetry floor undulates in a Gaudiesk top of William Street, is a complete motion, while the bar shimmers and entertainment destination, with five floors of small theatre productions. changes hue in the light. intimacy, style and old-world charm. Built in The first floor restaurant, open seven days, 1913, it hasn’t all been smooth sailing with offers alfresco dining under a theatre-like Throughout the hotel, items of heritage a multitude of owners and closures. Failing glass shelter, where the iconic Coca-Cola significance have been restored to their to meet safety conditions again in 2002, sign sits at centre stage. The 90-seat bistro former glory including the original stained Brian Perry, a lover of Sydney’s heritage serves up produce-driven Australian fare glass windows and doors in the second floor buildings, purchased the hotel. with an Asian influence. function space accommodating parties from “My vision was to create a variety of areas Copperlilly Nightclub is located on the third 20 to 125 guests. Juliet balconies have which would appeal to as many people as and fourth floors of the hotel, made up of a been lovingly repaired and faithfully possible, providing multiple entertaining maze of ornate timber screens (duplicated replaced, while the floor is recycled wood spaces,” Brian Perry told Hotel News. from the original building), large ottomans collected from the original building. and the original 1913 lift car has been Brian Perry’s incredible vision for this truly “By using basic human psychology, we have transformed into a private booth. iconic building has been turned into a reality, created the right environment to make our customers feel good in warm, comfortable The glass dance floor literally hangs above making it a must-visit for Sydneysiders and and intimate spaces.” guests and a spectacular laser light show international guests alike. hotelnews sept08 ON THE ROAD WITH MEMBER SERVICES AND BASIC PROCEDURES TO MINIMISE YOUR RISK Michael Grant MICHAEL GRANT - Membership Manager Once again, the last month brought visits to various Sub-Branches throughout New South Wales, discussing pressures that hotels face from region-to-region. The pressure on Cobar publicans in particular has 18 increased not only because of the drought, but due to mine closures and loss of work. member services ONE of the places we visited in August was Cobar, where an Outback areas in hotels before attempting to steal an amount of cash. In the Sub-Branch meeting was held, hosted by Damian Wray at the Western Suburbs of Sydney, it was reported that a man posing as a Empire Hotel Cobar. This Sub-Branch is one of our largest Telstra worker was attempting to gain access to licensed premises. geographically, covering towns such as Mt Hope, Bourke, Brewarrina, The man would arrive at licensed premises dressed in uniform and Nyngan and Cobar. Outback Delegate Lachlan Ford, from the Port of would say that he is working on communication cables outside the Bourke Hotel chaired the Sub-Branch meeting with great success. venue and that he requires access to internal cables to ensure the Prior to the meeting, we had attended the Cobar Liquor Accord, lines are not disconnected. where the focus was on re-invigorating the Accord and its direction for the future. Gerard Francisco from the Great Western Hotel Cobar Upon gaining entry, he then moves around the venue appearing to is the Chairman of the Accord and has received strong support from check lines in the gaming/TAB and office areas before attempting to hotels, clubs, police and the local Council. steal cash from the office area. This person has since been apprehended. The licensees in Cobar are not only facing issues regarding the drought, but work has been suspended at the biggest mine causing The Erskineville Hotel had a similar situation occur recently where a a lot of people to move elsewhere to find work – there is also the gentleman came into the hotel saying that he provided the service of possibility of a second mine doing the same as well. This has the cleaning of flues above stoves/grills in kitchens. The contractor understandably increased the pressures facing the publicans trying arranged a time to come to the hotel to clean the flues, attempting to run their hotels. to receive cash payment in advance and offering to provided the The following day, we travelled to Broken Hill where the AHA (NSW)’s hotel with a receipt and ABN (which turned out to be invalid) and long-serving Delegate for the Barrier Sub-Branch, Dean Trengove then he promptly disappeared. from the Mulga Hill Tavern hosted a meeting where issues such as Both of these incidents show how simple it can be for a thief or the Liquor Act 2007 and the greater relevance of Liquor Accords bogus worker to gain access to hotels. The AHA (NSW) advises that have in local communities were discussed. hoteliers implement some basic procedures to minimise the risk of The Barrier Sub-Branch is geographically the largest of all AHA this happening. Furthermore, any suspicious activity or attempts by (NSW) Sub Branches, covering towns such as Wilcannia, Menindee, bogus contractors should be reported to police with as much Tibooburra, Ivanhoe, White Cliffs as well as 18 hotels in Broken Hill. information as possible. The following day, we drove back via the opal mining town of White What should you do? Cliffs to catch-up with licensee of the White Cliffs Hotel-Motel, 1. Maintain a sound Contractor Management policy and ensure Graham Wellings. Graham has owned and operated the hotel for strict adherence. some 33 years and has been an AHA (NSW) member for that same length of time. 2. Ensure all staff, particularly reception and security staff, are briefed with respect to your contractor policy/procedure. After staying overnight in Hillston, we drove through to Lake Cargellico, where we caught up with Stan Orr from the Commercial 3. Despite contractors wearing uniforms and appearing legitimate, Hotel, as well as Jim Clyburn from the Railway Hotel in Condobolin, request company ID and their driver’s license and record all details before granting entry. who happened to be in town at the time. While we were there, we welcomed some very long awaited rain to the area. 4. Where possible, seek confirmation via work order and/or telephone the organisation to confirm that the person is authorised After that and around 3,000kms later, we arrived back in Sydney. to conduct work on their behalf. There were numerous other Sub-Branch meetings that we attended which I will write about next month in Hotel News. 5. Always ensure that a staff member accompanies contractors when in your venue. I do, however, want to bring your attention to some other issues of 6. Ensure cash is secure at all times. concern. We have received recent reports that persons have been posing as contractors to gain access to restricted/administration Mick.Grant@ahansw.com.au hotelnews sept08 KENO’S ‘MONEY CAN’T BUY’ PROMOTIONS ADD REAL VALUE KENO’S innovative promotions are adding real value to more than National Marketing 19 200 hotels in New South Wales and their customers, offering players Manager Marina Cid is the chance to win exclusive, ‘money can’t buy’ experiences. particularly looking gaming news forward to giving away Keno’s Velocity Million-air promotion has really taken off this month, this major prize, as with Keno – together with Velocity Rewards and Virgin Blue – giving there is even more in store for the winner. players the chance to win more than five million Velocity points in Virgin’s frequent flyer program, with the major prize of one million “As if the weekend away with ET wasn’t enough, the winner and 30 Velocity points. While Velocity points can be purchased, you would of their friends will also receive the added bonus of a free barbecue need to spend one million dollars to do so, which further highlights cooked at the winner’s home, with ET on hand to assist; plus, they’ll the exclusivity of the Velocity promotion’s major prize. appear on TV,” Ms Cid told Hotel News. With the promotion being heavily supported by television advertising The Christmas promotion is choc-full of secondary prizes, including to help spread the word, the Velocity promotion is giving hotels an Everdure Fitzroy Outdoor Kitchen, as well as in-venue prizes of around the state their very first taste of the excitement a Keno Keno eskies. Furthermore, just like the Velocity promotion, there will promotion brings to a venue. be plenty of opportunities for hotel staff to become winners, with staff From the sky to the sea, Keno is preparing to launch their next incentive prizes on offer for the best Keno displays. promotion at the beginning of November to provide one lucky Keno “We’ve had some fantastic displays pop up around the state for our player the perfect Christmas present: The Ultimate Fishing and BBQ promotions and we can’t wait to see what the Ultimate Fishing and Experience with ET, as well as the chance to appear on his TV show. BBQ Experience will bring,” Ms Cid continued. Running through to 21 December 2008, the Christmas promotion But hurry, sign-up for the Christmas promotion closes 10 October offers the exclusive opportunity to win a weekend for two with former 2008. Please note that Keno must be operational in your hotel by this Australian rugby league star and fishing legend, Andrew Ettinghausen closing date. To ensure you can take part or for more information, (ET), to his fishing lodge in the Northern Territory. Plus, with the please email firstname.lastname@example.org highlights of the winner’s trip featured on TV’s Escape with ET, their experience is truly one that money can’t buy. This editorial has been provided to Hotel News by Tabcorp. MAXIMISE YOUR GAMING FLOOR POTENTIAL WITH IGT WITH a strong focus on the Australian marketplace, IGT concept featuring MultiWay™ Play, is a double is committed to delivering gaming products designed progressive with bonuses that increase at the same to maximise the potential of gaming floors in hotels rate as the bet increases. Shogun Returns™ is IGT’s across Australia. first-ever $1 symbol-driven double progressive and features a mini jackpot that kicks off at $1,000 and a Following the successful March 2008 launch of the maxi jackpot that starts at $5,000. Super Reel® stepper and its increasing popularity, IGT “IGT is very excited about the release of Jungle Quest has added three new games to the Super Reel® library and Shogun Returns,” says Mr Louis. including Incan Queen™, which features a chance to win a jackpot plus a bonus. “We believe that the special features of both games make them a great addition to IGT’s successful suite of “Our stepper allows venues to create a point of double progressives.” difference in gaming rooms,” says Cameron Louis, IGT’s NSW/ACT Sales Manager. These latest product releases demonstrate IGT’s ability to utilise its global strength and experience to develop “Super Reel reintroduces players to iconic old-style an ever-changing array of innovative products and gaming and introduces this style of play to a new systems for its local business partners. generation of players.” To find out more about IGT’s innovative products and IGT has also just released two new games to the NSW systems visit www.igt.com.au marketplace. Jungle Quest®, IGT’s new gaming This editorial has been provided to Hotel News by IGT. hotelnews sept08 spotlight 20 spotlight BEEFEATER STRIKES THE APPLE OF SKYY RUSSIAN STANDARD GOLD BLUE’S EYE VODKA NOW AVAILABLE BEEFEATER London Dry Gin has won again EXCITE your taste buds with the launch of RUSSIAN Standard Vodka has vaulted into at the 2008 International Wine and Spirit two new SKYY Blue flavours – SKYY Blue the top 15 largest vodka brands worldwide Competition (ISWC). Apple & Blackcurrant and SKYY BLUE Peach as ranked by IMPACT magazine, a leading The only premium London Dry Gin still Ice Tea. This is the first time vodka lovers source for exclusive data on the alcoholic distilled in London is celebrating once can enjoy these popular and unique flavours beverage industry. In addition, Russian again, after it was awarded the coveted in a premium vodka premix. Standard is the fastest growing premium Greenall’s Best Gin Trophy at this year’s vodka brand in the top 15 as reported in International Wine & Spirit Competition. These luscious new variants join the IMPACT. much-loved SKYY Blue Lime & Soda and “This most recent accolade confirms SKYY Blue Lemon, Lime & Bitters premixes “This ranking demonstrates how popular Beefeater’s unsurpassed quality and it and have been developed to provide a our brand has become both in Russia and clearly indicates the gin is the best in its refreshingly crisp, clean drink without that around the world,” said Roustam Tariko, class,” said Brand Manager Jo Haynes from ‘sickly sweet’ aftertaste so often found in founder of Russian Standard. Pernod Ricard Australia. other pre-mixed drinks. “The rigorous judging process and intense “Consumers love authentic Russian vodka nature of the competition highlights not only SKYY Blue Apple & Blackcurrant is an and we are proud to bring them the very the superiority of Beefeater Gin, but the exciting fusion of apple and blackcurrant best. We want to thank all of our partners expertise and skill of our master distiller flavours which delivers a fresh and fruity and employees who have helped to make Desmond Payne.” aftertaste. Combined with the SKYY Vodka, this brand a success.” this vodka premix is refreshingly smooth n In Australia, Beefeater Gin has gained The Russian Standard portfolio is now the palate. popularity among bartenders and gin-lovers available in Australia through Teracole Fine alike, following the recent introduction of a SKYY Blue Peach Ice Tea is made from real Wines & Spirits in premium Original, super more contemporary bottle and a move to 40 tea extract, with no artificial colours and 35 premium Platinum or luxury Imperia bottles. per cent ABV. percent less sugar than most regular premix drinks – it’s the first ice tea vodka premix available in Australia. This vodka premix If you would like your ‘new product’ presents the complexity of full fruit peach featured on our Spotlight page, send press release and high-resolution product image flavours with a refreshing tea finish that to Samantha.Panigiris@ahansw.com.au lingers on the palate. hotelnews sept08 Just the ticket The Union Hotel proves it’s more than just a local 22 hotel profile Following a year of extensive describes it as a jumbled eclectic look, with Uncorked. This restaurant, located on level renovations, the Union Hotel has fun features and a clever lighting scheme. one and flooded in natural light, is a sophisticated, comfortable space with a opened its doors to reveal a fresh, It’s clear that no expense has been spared, modern fit-out and a great deal of charm. It European-style venue which has with most of the furniture and fittings for the has also emerged as a restaurant of choice added a new, dynamic social new look Union Hotel being imported from in North Sydney. Ireland and Italy. And there’s no mistaking experience to the heart of the decidedly French feel of the hotel with a The striking red carpet perfectly contrasts North Sydney. striking Parisian-style bar, internal courtyard the crisp, white furnishings and table WHEN owner/operator Patrick Gallagher and Le Bistro. settings, as well as the intricate ceiling embarked on the complete transformation of design and lighting features. Head chef Le Bistro is the chic bistro open every day, the Union Hotel, the objective was to target David Little combines his exceptional offering affordable meals. It’s a relaxed and an older market, whilst building loyalty culinary skills with seasonal ingredients to comfortable space where patrons can share create a prize menu, with an emphasis on amongst the locals and regular patrons. a rustic pizza, seafood platter or indulge in fresh and robust flavours. The $4 million redevelopment was the French and local cheese selection. Group executive chef Ronny Ghantous, has Little’s menu is modern Australian with a completed in stages with a focus on French influence and is changed on a improving efficiency and flow throughout all ensured the menu offers something for monthly basis. All steaks served are areas of the hotel. everyone. Entrees start at $8.50 and include hormone and antibiotic-free and the French onion soup and slow roast pork belly, “My belief is that quality gives you longevity signature dish is the Bouillabaisse, which is while mains start at $10.50 and includes a and loyalty,” My Gallagher told Hotel News. a premium fish and seafood rustic stew, pot of Boston Bay SA mussels which has served with rouille and a crusty baguette “It also gives you the right age group and proven to be a real favourite. since our re-launch with added versatility The transformation of level one and The high table in the main bar area (pictured Uncorked separates it from the more casual and wider appeal, the proof is in our above) has quickly become a central feature spaces and menu downstairs. A cocktail bar patronage.” and a meeting place for small groups. There also features upstairs which is ideal for pre- The entire ground floor was re-designed is a consistent use of dark timber dinner drinks and swinging doors lead to an from the front to the back to create a throughout, which creates a sense of an outdoor terrace. The French theme is European interior with a Parisian style, warmth, a corrugated copper feature wall continued on level one with recurring whether it be for a hearty meal, a quick drink with French-inspired prints and a specially images of the Eiffel Tower and while or a casual together with friends or designed fireplace. Uncorked is open four days a week, the colleagues. influx of bookings may see that change in The ground level is only the half of it! Make The ground floor is comfortable and the near future. your way up the grand, red-and-white traditional, with a modern slant. Gallagher staircase to the Union Hotel’s drawcard, www.unionhotel.com.au hotelnews sept08 Construction company Whitcon Services worked closely with Patrick Gallagher at the Union Hotel on this impressive redevelopment. 23 hotel profile 24 special feature: passion for pizza hotelnews sept08 Tip: when it comes to topping, less is more! hotelnews sept08 Toppings galore Pizzas are providing a point of difference on hotel menus around NSW Pub pizzas have come a long way provided with the perfect beer or wine most people would be familiar with their 25 and are a popular choice for a match for each pizza. For example, the unique and exciting toppings. Their pizzas Gamberi pizza (prawn, tomato and range from the traditional pub varieties such quick lunch or casual dinner. This special feature: passion for pizza mozzarella) is perfectly teamed with a as the Queenslander (crispy bacon and month, Hotel News visits some James Squire Golden Ale, or a wine match pineapple), tiger prawn, Tandoori chicken hotels where pizza is a favourite of the Beelgara Pinot Grigio. Or the Live and chorizo sausage, to the more exotic with the patrons and when it Cannon pizza (salami, hot pepperoni, chilli, pizzas with emu, salt water crocodile and comes to toppings, the mushrooms and mozzarella) can be enjoyed kangaroo. possibilities are endless! best with a Beck’s beer or a glass of JJ’s “Our pizza offerings, particularly the Semillon Sauvignon Blanc. IT’S no secret that beer and pizza is a ones with unique Australian game meats, fantastic combination and these days, more The Australian Hotel at The Rocks has been are what we have become famous for,” and more people are visiting their local pub a pub pizza favourite for some time and ...continued next page... for a ‘slice’ of the action. Whether you’re sharing a couple of traditional woodfire pizzas or sampling the latest unique mix of toppings, it’s great to just sit around a table with friends, enjoy the hospitality and watch the big game in your local hotel. There are, however, tricks of the trade and rules to making the perfect pizza. We have put some handy tips together for you from some hotel chefs (see next page). Let’s start with the Union Hotel in North Sydney which has quickly gained a reputation for its rustic, handmade pizzas. All of the pizza bases are made fresh on the hotel’s premises and are cooked on stone, making them hot, crispy and irresistible. The Union Hotel also uses 100 percent fresh Italian buffalo mozzarella and the pizzas are priced from $8.50 to $14.50. The Union’s pizzas include your typical toppings such as salami, tomato and mozzarella and prosciutto, basil, tomato and mozzarella (pictured left). But if you want to try something a bit more creative, there’s a fig and gorgonzola pizza on offer too. PJ Gallagher’s Hotel in both Parramatta and Drummoyne have a great pizza selection using raw, fresh ingredients with both Italian and Aussie-style varieties. PJ Gallaghers’ pizzas are cooked in a woodfire oven that helps to enhance the flavours and the best part is customers are Bluestone Pizzeria at the Peachtree Hotel hotelnews sept08 PERFECTING YOUR PUB PIZZA 26 Here are some tips from some of the State’s ‘pizza’ creators in hotels... special feature: passion for pizza • Make your pizza dough before each meal period • Once dough is ready and divided into balls, it’s best to let it says Richard Jacob from The Australian and the Napoletana (fresh tomato sauce, Hotel. olives, anchovies, mozzarella cheese, rest and rise oregano and basil). The signature pizza is “Not to mention that we have more than the Bluestone, with fresh tomato sauce, • Too much sauce can make your 100 exclusively Australian beers to match mozzarella cheese, salami, grilled capsicum, any of the pizzas.” base soggy ham, bacon and mushrooms. Mr Jacob also explained that most people At the Bluestone Pizzeria, you can literally • When it comes to topping, less who visit The Australian Hotel sample a create your own unique pizza with a long list pizza they have never tried before. is more of extras including grilled capsicum, “Pizza is such a good food offering for our eggplant and sundried tomatoes – the • Keep your pizzas simple, but hotel, as it fits right in with our philosophy possibilities are endless. which is providing a venue and atmosphere don’t be scared to experiment Finally, we go to the Oatley Hotel on the to share good food, quality time with friends, other side of Sydney where the Clock & with fresh, tasty ingredients family or work colleagues, or bring guests Oyster has a very ‘stylish’ pizza menu. The for a true Aussie pub experience,” he said. names of the pizzas are fun and the • Start with good, fresh produce. “The pizzas also work really well for our ingredients are unique and pleasantly functions, as they are the perfect offering for surprising. The Versace has chilli beef, Put a lot of care into your groups of people gathered on our rooftop re-fried beans, roasted capsicum, spanish presentation and consistency and whilst they enjoy views of Sydney Harbour. onions and is topped with guacamole and We actually offer sessions at The Australian sour cream. Or for real indulgence, the make sure the pizza gets to the where we have groups come in to learn all Gucci is topped with Italian sausage, table piping hot about beer and matching them with our marinated artichoke, chargrilled eggplant, pizzas. It’s a great twist to your normal sundried tomatoes and ricotta cheese. • Build good relationships with get-together.” your pizza and produce suppliers The Peachtree Hotel at Penrith has taken its ‘Pizza is such a good pizza offering one step further, offering food offering for our hotel, as • Be conscious of wasting patrons a pizzeria-style venue within the hotel. it fits right in with our ingredients The Bluestone Pizzeria serves up a variety of philosophy which is meals, with the emphasis on quality pizzas. providing a venue and • If you're cooking in a conveyor The usual favourites are on the menu atmosphere to share including Supreme, Vegetarian, Hawaiian, oven, crisp your pizza that little good food, quality time Meatlovers and Margarita. Other varieties bit more by taking it off the pan get a bit more creative with toppings like the with friends, family or Mexicana (fresh tomato sauce, mozzarella work colleagues, or bring and placing it under the oven for cheese, beef, beans, capsicum, jalopenos, guests for a true Aussie an extra minute or so tabasco sauce, guacamole and sour cream) pub experience.’ hotelnews sept08 HOTELS ON NOTICE: DON’T EXPOSE YOURSELF TO PENALTIES KATE ROWE - Training Manager With the introduction of the new Liquor Act and Regulations, it is imperative that all hotels should focus on the ongoing training of staff. This month, I explain how you can get your hotel gaming areas up-to-speed. 28 WHEN you consider that the Office of Liquor, gaming machine change counts. You may You need to refresh their knowledge. Gaming and Racing (OLGR) have recruited an remember the instance when a security Managers and supervisors also need to be additional 35 compliance officers, there can guard looking after the gaming room was ‘on the ball’. They may have become over- training be no doubt that hotels will be visited and requested for evidence of his RCG certificate. familiar with their workplace and have tested on their compliance. You cannot afford to leave yourselves stopped seeing things that should be there. exposed to penalties. There is always a danger they haven’t While it is reasonable to expect that police supervised the visiting technician who has just and compliance officers will be concentrating For the safety of your premises, you should serviced gaming machines and has neglected on your hotel’s liquor operations and its not only ensure that all staff have their to replace the seals within the computer impact on the community, it is also certificates but that they are aware of licence cabinet. In this case, the licensee would be reasonable to expect that Gaming requirements for your premises. For looking at a minimum penalty of $1,100. Regulations will not be neglected. Hotels example, do they know what to do when they should anticipate that gaming areas will be are approached by a problem gambler? Can Iit has been noted that ‘GameCare’ signage attended to by the compliance officers. your staff give an inspector information on in some hotels has not been updated to your self-exclusion procedure? Are the 2008. Card holders are empty. Player Now is the time to ensure that your RSA and mandatory signs in place? Where do they information brochures are missing. The clock RCG Register books are up-to-date. All hotel access replacement stickers for the gaming is losing time because of flat batteries. staff should have their RCG certificates if machines and ATM? Where is the incident Stickers on the machines haven’t been your hotel offers gaming machines. There are book located and who do they report to? replaced. numerous occasions when a member of staff from behind the bar needs to assist in the It may be that you have staff who completed All of this means penalties. gaming area. They may have to do the their RCG when it first became mandatory The AHA (NSW) Training Department is happy occasional payout when an attendant is out and then did not have a connection with to provide you and your staff a simplified of the room. This counts, as that bar gaming machines for some years. It would checklist to ensure a compliant gaming area. attendant is concerned with the conduct of be nice to think that they refreshed their Get in touch with us and together we can get gaming machine activities. It may even knowledge with workbooks from their your gaming areas up-to-speed. include the provision of refreshments to courses before they commence working in players. Perhaps the practice of providing the gaming area. But you can’t count on it. Kate.Rowe@ahansw.com.au SEPT08 training calendar Date Course Venue 18 Sept RSA Tursa Maclean 5 Sept Counselling, Warnings Fair Termination 19 Sept RCG Tursa Maclean AHA (NSW) 19 Sept Anti-Discrimination & Harassment for Managers 8 Sept RCG AHA (NSW) AHA (NSW) 9 Sept RSA AHA (NSW) 24 Sept RCG AHA (NSW) 10 Sept RCG AHA (NSW) 25 Sept RSA AHA (NSW) 11 Sept RSA AHA (NSW) 29 Sept RCG AHA (NSW) 15 Sept RCG AHA (NSW) 30 Sept RSA AHA (NSW) 16 Sept RSA AHA (NSW) 17 Sept RCG AHA (NSW) For a complete list of training courses visit www.ahansw.com.au 18 Sept RSA AHA (NSW) or telephone the AHA (NSW) Training Hotline on 1800 100 047. hotelnews sept08 PREPARING FOR AN INDUSTRIAL REVOLUTION OR IS FORWARD WITH FAIRNESS MERELY INDUSTRIAL EVOLUTION? PHILLIP RYAN - Director of Legal and Industrial Affairs In recent editions of Hotel News, I have discussed the progress of the Federal Government’s industrial relations policy, Forward with Fairness (FWF) – the Government’s solution to kill off the Howard Government’s 30 WorkChoices Amendments. industrial relations I say ‘kill off’, because some commentators will be restoring unfair dismissal laws and An added benefit for the hospitality industry suggested WorkChoices was dead the tightening the protections for collective is that the Australian Industrial Relations moment Labour won the Federal election statutory agreements. Can you see some Commission (AIRC) has identified the last year. similarity? So much for WorkChoices being industry as a priority industry for the Award dead! If WorkChoices was an industrial Modernisation Process. This means a However, from what we have seen of FWF so revolution, FWF is a industrial evolution. Hospitality Industry Modern Award (HIMA) will far, I’m not so sure. be determined by the end of this year. FWF is being implemented in stages towards When WorkChoices commenced in 2006, we a target date of 1 January 2010 when the Therefore, employers in the hospitality saw the biggest changes in industrial NES and modern awards are due to industry will have the duration of 2009 to relations policy since federation in 1904. commence. consider how the NES and HIMA will affect Contrary to public sentiment, WorkChoices their operations and make the necessary and was more than just Australian Workplace To date, we have seen: appropriate adjustments in time for the ‘big Agreements (AWA’s), which might I add have • The abolishment of AWA’s; bang’ on 1 January, 2010. been around since 1996! • The implementation of transitional One consideration for many employers will WorkChoices changed the federal industrial arrangements; be, how are my ‘award-free’ employees relations framework from one based on the • Consultation, development and release of affected? An example of an award-free conciliation and arbitration power, to one the NES; and employee in the hospitality industry is a based on the corporations power. If an general manager or financial controller of a employer was a constitutional corporation, • Commencement of the Award hotel. Historically, such an employee was then WorkChoices applied. Modernisation process. subject to a common law contract with some It introduced the Australian Fair Pay and In addition to this, we can expect a limited State-based statutory obligations Conditions Standard (AFPCS) which provided substantive Bill incorporating the remainder such as annual leave and long service leave. five statutory minimum conditions of of the FWF amendments to be introduced This changed in 2006 under the employment, overhauled/improved union into Parliament in the second half of the WorkChoices amendments with the right of entry laws, removed/loosened year. introduction of the AFPCS which created five protections for statutory agreements and The implementation of FWF is a bit like statutory minimum conditions of employment exempted many employees from unfair being drip fed. However, that is not that apply to all employees of constitutional dismissal laws. necessarily a bad thing and so far, the corporations. These are minimum wage, Interestingly, the Federal Government will implementation of FWF has been consistent maximum ordinary working hours, annual continue to use the corporations’ power as a with the pre-election FWF policy. At this leave, personal leave and parental leave. basis for FWF. They will also continue to use stage, one can cautiously and I repeat, The NES will build on the AFPCS. In a statutory minimum standards of cautiously anticipate there shouldn’t be any nutshell, the NES re-brands and remodels employment, increasing the current big surprises. the AFPCS and introduces another five, AFPCS from five standards to ten and The benefit employers have from such an taking the minimum standards that will apply renaming them the National Employment implementation process is the time to assess to all employees of corporations to ten. In Standards (NES). their industrial and employment addition to the existing conditions under the The Federal Government has indicated it will arrangements and prepare for 1 January AFPCS, the NES will provide flexible working retain existing union right of entry laws, but 2010. ...continued next page hotelnews sept08 Calendar of events Mudgee Wine Celebration Newcastle & Hunter Sub- 1-30 September Branch Annual Charity Ball September 1 2 3 4 5 31 Father’s Day calendar 6 7 8 9 10 Australia vs New Zealand Rugby Union, QLD AHA golf club event 11 Sydney BarShow 2008 12 13 14 15 Castle Hill Moore Park 16 Fine Food Australia 17 AHA (NSW) Council 18 19 20 Cherry Blossom Festival, Melbourne Convention meeting and dinner Cowra Centre Newcastle & 21 22 Hunter Sub-Branch Charity Golf Day 23 24 25 AFL Grand Final Formula 1 Grand Prix Regional Sub-Branch Melbourne, VIC Singapore Meeting, Peachtree Inn, Penrith 26 27 28 29 30 If you would like your industry event listed on our Calendar, please send details to Samantha.Panigiris@ahansw.com.au PREPARING FOR AN INDUSTRIAL REVOLUTION OR IS FORWARD WITH FAIRNESS SIMPLY INDUSTRIAL REVOLUTION? arrangements for parents, community services leave, termination and The AHA (NSW) will be providing members with further information redundancy payments, information in the workplace and public regarding the NES and other industrial relations matters in an holidays. upcoming Special Edition of Member Update. As I said above, the NES will apply to all employees, including It is expected that the AIRC will finalise the HIMA by the end of this ‘award-free’ employees. Therefore, employers will need to consider year and once this occurs, we will ensure members receive detailed their contractual arrangements with ‘award-free’ employees and information on its application and interpretation, most likely in whether these need to be amended and if so, what strategy or early 2009. process will be implemented to do so. Furthermore, as 1 January, While 1 January 2010 appears to be a long way off, I’m sure you will 2010 gets closer, employers may consider drafting new contracts all agree that time does fly and before we know it FWF will be that are consistent with the NES. operational. It’s time to start preparing! For those employees that are traditionally covered by an award, it is Phillip.Ryan@ahansw.com.au likely that they will be subject to the HIMA which will operate in conjunction with the NES. hotelnews sept08 FEATURE YOUR CHEFS ONLINE AND ENJOY THE BENEFITS MAX HITCHINS This month, we look at at a great example of how using the internet to feature your hotel, particularly your chefs, can generate some valuable word-of-mouth advertising. It’s also a great way of promoting your signature dishes and attracting new diners to your hotel. 32 Feature your Chef internet visitors can see and learn how to create this great dish. ttp://www.youtube.com/watch?v=YbVGw3wrfHk Chefs Ronnie and David really take you through the process in a max’s net news step-by-step format. Patrick Gallagher at the Union Hotel at North Sydney has certainly seen the benefits of promoting his chefs. Quickly becoming the place Monthly Gadget: to eat is the Union Hotel’s Uncorked Restaurant. The Union is one of The iPhone is one of the hottest gadgets to hit the market in 2008. the Australian pubs invited to be part of THEBestPub.com.au This The things I particularly like about my iPhone are (a) It is a two- video shows why... as chefs Ronnie Gantos and David Little talk you megapixel camera; (b) A 3.5-inch widescreen multi-touch display through the preparation of one of their signature dishes, with 480-by-320-pixel resolution; (c) 16 GB of storage space for Bouillabaisse. photos, videos and music; (d) a real Web browser, Safari, which was Watch them as they take their seafood stock, Morton Bay bugs, developed by Apple, so it provides connectivity without kings prawns, scallops, mullaway, parsley and lemon and ruie and complications; (e) iPhone comes with iTunes and Google Maps as turn it into a magical dish. well as two search engines, Google and Yahoo. Patrick Gallagher is using this video as a multi-marketing tool. Firstly, Max Hitchins is known around the world as the Hospitality Doctor he is sending it to the media to get some word-of-mouth happening. specialising in internet marketing for the Hospitality Industry. As he is in the vanguard of operators realising the potential of using AHA (NSW) members are invited to register at the internet, he realises the media may pick it up and run with it as a www.HospitalityDoctor.com to receive his regular emails with tips story. Secondly, take a few minutes to view the video and I’m and tonics to fill your bars, beds and bistros. prepared you will soon be licking your lips and thinking: “I am hungry and I would like to try that!” Thirdly, it gives him another angle where email@example.com FOCUSSING ON HOTEL GAMING WHILST most businesses in Australia are being impacted by the superior customer service. current economic climate, the hotel, club and gaming sectors have Last month, Aristocrat showcased its newest range of games at the been subjected to the double-whammy of the economic downturn Australasian Gaming Expo (AGE) in Sydney. Whilst the line-up of and indoor smoking bans. games includes innovative and entertaining new games in the low It is quite clear from the industry and Government data, that the vast denomination segment for which Aristocrat is globally renowned, majority of NSW hotels are experiencing some level of negative Aristocrat also launched a range of jackpot and bonus products in impact in their business growth this year due to these factors. the mid-denomination (5c, 10c, 20c) and high-denomination (50c, Understandably, many operators have to adjust their business $1) categories. strategies in order to deal with the situation. The current market dynamics are influencing an increase in mid and A hotel’s gaming operation is one area that typically suffers the high denomination products in many gaming installations and most highest impact from anti-smoking legislation and understandably hotels have traditionally had a demand for this product from their many operators are inclined to reduce their investment in this part of patrons. their business. Aristocrat’s fixed-term software licensing model is the perfect However, there are clear indicators in the data from many sources mechanism for hoteliers to maintain a dynamic and exciting gaming that the venues that have maintained a strong focus on and floor through regular game changes at a significantly reduced cost. continuous reinvestment into their gaming operations are the ones that have typically minimised the impacts compared to less proactive If you would like to discuss Aristocrat’s latest games, promotions or venues in their regions. strategies for improving your gaming floor, don’t hesitate to Maintaining an appealing and fresh gaming installation with the telephone your Business Development Executive or call 1800 150 432. newest and most popular products is a significant part of this, as is * The editorial above has been provided to Hotel News by Aristocrat. hotelnews sept08 SAVING US FROM OURSELVES ROWAN CAMERON – Gambling Counsellor THERE is a very good friend of mine. At the age of 68, you might say of their country, they erected a Statue of Responsibility on the West John’s a bit of a cynic – a tad life-weary. He views the world around coast. him as having become a bit precious. Legalised injecting rooms, As a counsellor who is involved with the harm minimisation initiatives serious criminal offenders getting off with a sentence that’s little NSW hotels have introduced, I’m in an unique position to bear more than a wrist-slap, men who as boys were caned at school, only witness to the extent to which the hotels are committed to making a years later to receive substantial lumps sums of cash in 33 difference, while I constantly work with the suffering experienced by compensation. a minority of those who experience destructive machine play. “The world has gone stark-raving mad,” John says. responsible gaming I’m privileged to counsel a great variety of people from all walks of What really pushes his button is when he perceives the world as life who share one common experience. They are all problem interfering with his freedom as an adult and a taxpayer to make gamblers. I help them to slowly and painstakingly work through the choices for himself. issues in their lives that have contributed to the problem gambling behaviour. One of the common misconceptions about problem “When is the world going to give up trying to save me from myself!” gamblers is that they all get into trouble for the same reason. I’d like Like John, you could be forgiven for thinking most modern Western to finish by dispelling dispel a few myths here: democracies such as ours are having difficulty walking that fine line 1. Not every problem gambler is ‘stupid’, though some are between necessary regulation of society and unnecessary intellectually challenged. interference. 2. Not every problem gambler has a meaningless, dull existence, At times, my friend feels as though society is treating him as a though some of these people’s lives are lacking in meaning and parent would treat a child. Naïve and thus a potential danger to purpose. himself. The media regularly applies the term ’Nanny State’ and it’s a term my cynical old friend is also fond of. 3. Not every problem gambler who plays a gaming machine is doing What I like to remind my friend of, is that not everybody has the so to escape into a pain-avoiding, trance-like state, although a knowledge, maturity, wisdom, education, intelligence and general significant proportion have used the machines as an attempt to self- high level of human functioning that he enjoys. For some people, a medicate the pain in their lives. society brimming with freedom and choices can be dangerous place. 4. Not every problem gambler leads a lonely, isolated existence. My friend likes to put the odd $50 into a gaming machine. He enjoys There are those who do experience a sense of disconnection from the uncertainty. He doesn’t know how long he will play, whether he’ll the community. win more money or lose part – or all of what he’s invested. Although 5. Not every problem gambler is an addict, though addictive the machine is set to deliver a certain fixed outcome returning behaviour runs high in this portion of the community. roughly 90c in the dollar, my friend does have the ability to affect the outcome in other ways. He can alter the value of his bet, pull out his 6. Not every problem gambler suffers from alcoholism or depression, money at any time. He can choose not to put anything in at all. although as you might expect, there is a high incidence of ‘co- What about those people who aren’t as capable as my friend to take morbidity’ here. That is, a lot of problem gamblers also suffer from care of themselves and to behave in ways that preserve their own other disorders such as alcoholism and depression. interests? Part of the role of a caring society is to look after those I hope this goes some way towards your understanding that the title who are not as adept at self-preservation. “Problem Gambler” really doesn’t do justice to those unique and I’m fairly sure that it was a noted 20th century psychotherapist and complex individuals who get into trouble with the gambling choices Nazi death camp survivor Viktor Frankl that advocated that the United available in our society. States would be sending a much more healthy message to its Rowan.Cameron@ahansw.com.au citizens if, to give balance to the statue of Liberty on the East coast hotelnews sept08 associatemembers 34 ACCOUNTING The Junction NSW 2291 Contact: Bradley Noble equipment. 128 Briens Rd, Northmead NSW 2152 CONROY EVANS & CO PTY LTD Tel: 4961 2676 Fax: 4962 1792 Email: firstname.lastname@example.org Contact: Mark Blake Tel: 0439 549 486 Fax: 9630 4076 Accounting, taxation. 6/19-21 Central Rd, Miranda NSW 2228 NSW COLOUR TV COMPANY Email: email@example.com Contact: Bruce Evans/Lindsay Conroy. Tel: 9525 6622 Retailing, renting TV’s - large screen projectors, video/audio, CUMULUS WINES associate members Fax: 9540 2677 Email: firstname.lastname@example.org plasma LCD, installation experts hospitality industry. Make & distribute rolling (bright fruit flavours) & climbing (elegant, 270 Turton Rd New Lambton NSW 2305 Contact: Danny Grant sophisticated) wines. Two distinctly packaged brands from their CROSBIE WARREN SINCLAIR Tel: 4957 8355 Email: email@example.com vineyard near Orange and crafted by world-renowned winemaker, Business consulting & accountancy advice, specialising in hospitality SALTEC PTY LTD Phillip Shaw. Suite 6, Level 3 Building A, 20 Rodborough Rd, venues. Cnr. Pacific Hwy & Warabrook Blvd, Warabrook 2304 Audiovisual, Electrical & Communications Consultants and Frenchs Forest 2086. Contact: Sam Mete Tel: 8977 2817 Contact: Bryan Johnson and Tony Croese Contractors. Sales - Service - Installation. Specialists in the Email: firstname.lastname@example.org Tel: 4923 4000 Email: email@example.com Web: crosbiewarrensinclair.com.au Hospitality Industry. 18 Gartmore Ave, Bankstown 2200 DIAGEO FERRIER HODGSON (NEWCASTLE) Contact: Greg De Vries Tel: 9707 2070 Fax: 9793 2070 The world’s leading premium drinks business with an outstanding Level 3, 2 Market Street Newcastle 2300 Contact: Cath Antaw Email: firstname.lastname@example.org collection of brands, including: Smirnoff, Johnnie Walker, Guinness, Tel: 4908 4444 Fax 4908 4499 Email: TOTAL CONCEPT PROJECTS (AUST) PTY LTD Baileys, Bundaberg Rum & Gordons. Locked Bag 1 Bondi Junction email@example.com Audio Visual Systems Engineering. Sales, Service, Installation. NSW 1355 Contact: Justin Casey Tel: 9931 9888 Mob: 0403 LAWLER PARTNERS 360 118 Fax: 9386 1532 Email: firstname.lastname@example.org Audio, video, background music, public address, intelligent Accounting and business advisory services for the hospitality lighting, control systems & projection systems. 34-36 Adderley FOSTER’S AUSTRALIA sector. 763 Hunter St, Newcastle 2300 Contact: Peter McLean St East, Silverwater 2128 Contact: John Angel Tel: 9648 3444 Foster’s is Australia’s leading multi-beverage business offering both Tel: 4962 2688 Email: email@example.com Mob: 0412 814 523 Email: firstname.lastname@example.org customers and consumers an unrivalled portfolio of leading beer, NEXIA HOTEL ACCOUNTANTS wine, spirits, ready-to-drink, cider and non-alcoholic brands. GPO Chartered accountants and business advisors, specialising in BAR SUPPLIES Box 4050 Sydney 2001. Contact: Matt Webster Tel: 0400 329 hotels. Lvl 29 Australia Square 264 George St Sydney 2000 ANDALE HOTEL SERVICES 979 Fax: 9212 7412 Contact: Sidney Lin, Paul Lenton Tel: 9251 4600 Fax: 9251 Beer and soft drink dispensing equipment. 2/2 Pile Road, GLOBAL COFFEE SOLUTIONS PTY LTD 7138 Email: email@example.com Web: nexiacourt.com.au Somersby NSW 2250 Contact: Paul Nesbit A dominant player in the provision of the full range of coffee PITCHER PARTNERS Tel: (02) 4340 4111 Fax: (02) 4340 4155 solutions systems to Australia’s hospitality industry. PO Box 201 Level 22 MLC Centre, 19 Martin Place Sydney 2000 Contact: Damien Hodgkinson Tel: 9228 2247 BEVCON SOLUTIONS Fairy Meadow 2519 Contact: Joe Trad Tel: 4284 6055 Fax: Email: firstname.lastname@example.org Provider of bulk spirit dispensers and real-time beverage 4284 6099 E: email@example.com monitoring systems. Contact: Cameron Lee Tel: 9680 4033 LIQUOR MARKETING GROUP/BOTTLEMART STEPHEN PAGE & CO E: firstname.lastname@example.org Chartered Accountants. Lvl 7, 84 Pitt St, Sydney 2000 The largest and most successful hotel group with over 1,600 Contact: Stephen Page Tel: 9233 4011 Fax: 9232 8830 BRACTON INDUSTRIES P/L members nationally. Unit 14, 1 Burroway Rd, Homebush Bay Manufacturers and suppliers of quality beverage dispensing 2127 Contact: Sean Hogan Tel: 9475 2333 Email: ATM & EFTPOS SUPPLIERS equipment, glass washing and dishwashing machines, bar & cellar email@example.com Web: bottlemart.com.au BANKTECH cleaning products. 52 Chard Rd, Brookvale 2100 Contact: Ben NESPRESSO PROFESSIONAL The leader in ATM services with the CashConnect ATM Hudghton Mob: 0433 114 423 Tel: 9928 1800 Fax: 9905 0979 Preferred and respected as the leading quality coffee port for Network. Lvl 5, 140 William St, Sydney 2011. Contact: Arthur E: firstname.lastname@example.org Web: bracton.com portioned coffee. Lvl 11, 20 Miller St Nth Sydney 2060 McGill Tel: 1800 080 910 Fax: 9368 1892 Email: Contact: Renaud Tinel Tel: 8925 6615 Fax: 8925 6680 email@example.com Web: www.banktech.com.au BEVERAGES AUSTRALIAN LIQUOR MARKETERS PTY LTD OATLEY FAMILY WINES PTY LTD CASHCARD AUSTRALIA LIMITED Lvl 3, 100 Pacific Hwy St Leonards 2065 Contact: Campbell Australia’s largest wholesaler of wine, spirits and beer. Suppliers ATM and EFTPOS suppliers. PO Box 1509 Nth Sydney 2059. MacLeod Tel: 9433 3224 Fax: 9433 0456 Email: to independent marketing groups and specialists in contract Contact: Glen Hughes Tel: 1300 655 627 Fax: 9922 3486 firstname.lastname@example.org warehousing. 4 Newington Rd, Silverwater 2128 Email: email@example.com Web: cashcard.com.au Contact: Mark Turner Tel: 9741 7222 Fax: 9741 7290 PERNOD RICARD AUSTRALIA CUSTOMERS ATM Email: firstname.lastname@example.org Wine & spirits supplier: Jacobs Creek, Wyndham Estate, Australia’s leading publicily listed ATM provider. Suite 4, Level 1, Stoneleigh, Chivas Regal to name a few. 16 Byfield St Nth Ryde BACARDI LION 118 Willoughby Rd, Crows Nest 2065 Contact: Larry Warren Tel: Contact: John Chapman Tel: 8874 8306 Email: Unit 18 Newington Technology Park, 8 Avenue of Americas, 9432 8709 Fax: 9432 8799 Email: email@example.com firstname.lastname@example.org Newington NSW 2127 Contact: Brooke Collins Tel: 9737 9829 ICASH AUSTRALIA PTY LTD Email: email@example.com PETER DOYLE WINE CENTRES P/L Ground floor, 504 Pacific Hwy, St Leonards 2065 Contact: Kim Liquor wholesaler. 56 The Avenue Maryville 2293 BARONS BREWING PTY LTD Stewart Tel: 9906 0658 Fax: 9906 0611 Email: Contact: Mary Therese Doyle Tel: 4969 6933 Fax: 4969 5718 Brewer. PO Box 1222 Woollahra NSW 1350 Tel: 9302 5000 firstname.lastname@example.org Web: peterdoylecellars.com.au Fax: 9302 5099 Email: email@example.com AUDIO VISUAL & LIGHTING BYRON BAY BEVERAGES PREMIUM BEVERAGES PTY LTD 5/5 Talavera Road, Nth Ryde 2113 Contact: Brad Humphries Supplier of Coopers range of beers and the King of Beer AVSOUND PRODUCTION PTY LTD Tel: 1800 505 365 Email: firstname.lastname@example.org ‘Budweiser’. Unit 45, 7-9 Percy St, Auburn NSW 2144 Contact: PO Box 6221 Alexandria NSW 2015 Contact: Matthew Kline Tel: Paul Esposito Mob: 0404 839 203 Tel: 9643 7100 Fax: 9643 9550 2555 Fax: 9550 4333 Email: email@example.com CADBURY SCHWEPPES 7166 Email: Paul.Esposito@premiumbeverages.com.au 27 Huntingwood Drive Huntingwood NSW 2148 DRUIN PTY LTD Contact: Marc Rees Tel: 9839 8000 Email: PUBMART/THE INDEPENDENT LIQUOR GROUP TRADING AS HARVEY NORMAL COMMERCIAL firstname.lastname@example.org Web: cadbury.com.au Wide range liquor wholesaler and hotel banner group. 15-21 Atkinson Rd, Taren Point NSW Contact: Alan Stephenson CANTARELLA BROS 16 Tyrone Place, Erskine Park NSW Contact: Aidan Desmond Tel: 9710 4235 Email: email@example.com Vittoria Coffee and Aurora Coffee. 118 Wetherill St, Silverwater Tel: 9675 8400 Fax: 9625 0601 NEWCASTLE CONFERENCE EQUIPMENT – SECURITY SOLUTIONS P/L NSW 2128 Tel: 9748 0299 Email: firstname.lastname@example.org Email: email@example.com Web: pubmart.com.au Sales and installation of plasmas and LCDs for TAB and Keno; COCA-COLA AMATIL RHINOS AUSTRALIA in-house sound, CCTV & CBUS control systems. PO Box 364 Suppliers of all postmix flavours and carbonated soft drink Energy drink. Unit 2/93 Jedda Rd, Prestons NSW 2107 Tel: hotelnews sept08 9608 0644 Email: firstname.lastname@example.org FOURWAY PROJECTS Tel: 03 6237 3211 Email: email@example.com SAMUEL SMITH & CO. Complete hotel fitouts. Factory J, 61 Waratah St, Kirrawee 2232 BOC Purveyors of fine wines, beers and spirits - Yalumba, Vasse Felix, Contact: Jeffrey Lillington Tel: 9542 3996 Supply industrial and hospitality gases for the industry. We are Champagne Pol Roger, Pewsey Vale, Heggies Vineyards, Nautilus Fax: 9545 1203 Email: firstname.lastname@example.org the leading supplier of AS5034 equipment and solutions. Estate, Oxford Landing, Ringbolt, Smith & Hooper, Twin Islands, Forest FUGEN CONSTRUCTION PTY LTD 10 Julius Ave Nth Ryde 2113 Contact: David Garnham Hill, Jim Barry, Coopers Premium Ales, Budweiser, Angas Brut, Peter Commercial builders specialising in the hospitality sector. New, Tel: 8874 4400 Email: email@example.com Lehmann, Jansz Tasmania, Langs Supreme Scotch, Glentrothes, Cutty refurbishment and fitout works. PO Box 566, Alexandria NSW NATGAS Shark. 6-8 Crewe Plc, Rosebery 2018 Contact: Andrew 1435. Contact: Stephen Flannery Tel: 9550 5344 Fax: 9516 Suppliers of cylinder gases for beverage dispensing. 6 Tramonte and Garth Grbich Tel: 8344 8244 Fax: 8344 8246 2599 Email: firstname.lastname@example.org Chalmers Street Mascot 2020 Contact: Gary Boyle Tel: 9317 Web: www.samsmith.com INNOVATIVE SPACES 5011 Fax: 9669 2698 Email: email@example.com TAYLORS WINES Commercial and residential builders, specialising in hotel/pub SPEED GAS PTY LTD Wine company. 1-3 Charles St Petersham NSW 2049 Contact: refurbishments. 2/1547 Botany Rd, Botany 2019. Contact: Supply of beer gas nitrogen Co2 mixes to hotels for beverage 35 Kathleen Scofield Tel: 8585 3510 Fax: 8585 3599 Ryan Marsh Tel: 9666 6443 Email: systems. 4D 1 Campbell Pde, Manly Vale 2093 Contact: Tim Email: firstname.lastname@example.org email@example.com Brown Tel: 9907 7999 Fax: 9907 7666 Email: associate members THE DAIQUIRI GROUP INTERO HOSPITALITY PROJECTS firstname.lastname@example.org Unit 1/31 Export Drive, Ernest Qld 4214 Contact: John Sigur PO Box 253 Artarmon 2064. Contact: David Vokes Tel: 0417 TAGTEAM AUSTRALIA ELECTRICAL Tel: 07 5563 1166 Fax: 07 5563 1066 Email: 758 956 Email: email@example.com All areas of electrical work specialising in programmed firstname.lastname@example.org JAMES CLIFFORD CONSTRUCTION preventative maintenance. Unit 16/15 Henry St, Picton 2571. TOOHEYS PTY LTD 56 Bathurst St, Liverpool 2170. Contact: Bill Garrett Tel: 9601 Contact: Jacob Digger Tel: 1300 368 042 Email: Brewer of Tooheys New, Tooheys Extra Dry, Hahn Premium, 5177 Fax: 9821 1069 Email: email@example.com firstname.lastname@example.org Hahn Premium Light, Tooheys Old, Tooheys Pils, Becks, MCNALLY DESIGN INTERNATIONAL (AUSTRALASIA) P/L Heineken, James Squire and XXXX Gold. 29 Nyrang St, Lidcombe EVENTS & EXHIBITIONS Suite 306, 19a Birkenhead Pt, Roseby St, Drummoyne 2047. 2141. Contact: Doug May Tel: 13 15 13 Fax: 9647 9437 Contact: Hugh O’Reilly Tel: 9819 6002 Fax: 9819 6004 EXHIBITIONS & TRADE FAIRS UNITED INN-KEEPER ASSOCIATION LTD Email: email@example.com 68-72 Lilyfield Rd, Rozelle 2039. Contact: Robby Clark Tel: 9556 Hotel banner buying group. Suite 3, 26 Ross St Parramatta 7992 Fax: 9556 7979 Email: firstname.lastname@example.org NETWORK REFURBISHMENTS 2150 Contact: Peter Silvia Tel: 0408 709 509 Fax: 9630 Design & construction company specialising in the hospitality FINANCE/SUPERANNUATION 1997 Email: email@example.com industry. 873 Victoria Rd Ryde NSW Contact: Michael Chain AMERICAN EXPRESS CARPET MANUFACTURERS Tel: 9808 5673 Fax: 9807 7196 Email: The AMEX Business Card is unlike any other in Australia. It’s firstname.lastname@example.org TASCOT designed especially to make the day-to-day running of your Manufacturer of woven carpets. 1st floor, 59 Hume St, Crows THE BUILDER CONSTRUCTION GROUP INTERNATIONAL business simpler and far more rewarding. 12 Shelley St, Sydney Nest 2065 Contact: Steve Major Tel: 9906 7955 Fax: 9906 Unit 4/1 Horden Place, Camperdown 2050 Contact: Jocelyn 2000 Contact: Cynthia Gole Tel: 9271 3958 E: 92 7776 Web: www.tascot.com.au Souter Tel: 9517 9555 Fax: 9517 9599 Email: BANKWEST email@example.com Banking and finance. Lvl 26, 45 Clarence St Sydney 2000 CLEANING Contact: Richard Bennett, Warren O’Brien, EDUCATION, TRAINING & EMPLOYMENT AHS HOSPITALITY Peter Ostroman Tel: 8543 4101 Fax: 8299 8350 The largest outsourcing provider to accommodation hotels in BARRINGTONS Email: firstname.lastname@example.org Australia. It’s our job to make you look good! Suite 3, Lvl 3 13- Risk management, training and recruitment. 6/7 Anella Ave, COMMONWEALTH BANK AUST. 15 Wentworth Ave Sydney 2010 Contact: Jodie Gilcrist Tel: Castle Hill 2154 Contact: Ariane May Tel: 9899 9391 Corporate Banking. Lvl 12, 363 George St, Sydney NSW 1155 8267 2400 Email: email@example.com Fax: 9899 9392 Email: firstname.lastname@example.org Contact: Barry Van-de-Water Tel: 8292 5390 Fax: 8292 8727 BUTLER CARPET CLEANERS BUTLER & BLACKBERRY Email: email@example.com Awarded No 1. Carpet Cleaning Company in Australia 2008. National hospitality, cleaning and promotions staffing agency FORSYTHES Specialising in Hotel Carpet Cleaning & Maintenance Programs. (casual & full-time recruitment). Lvl 1, 620 Harris St Ultimo 2007. Financial planning, recruitment, forensic accounting, IT and Suite 3, 27 Lyons Rd, Drummoyne 2047 Contact: Chloe Matters Tel: 1300 729 201 Email: training. Lvl 5, 175 Scott St Newcastle 2300 Contact: Bill Contact: Mary Langrell Tel: 9719 8777 firstname.lastname@example.org Tonkin Tel: 4926 2699 Fax: 4929 1435 Email: email@example.com CHALLENGER CLEANING LEADERSHIP MANAGEMENT AUSTRALIA Public area cleaners, room attendants and stewarding services Management training, leadership development, productivity HOSTPLUS for all Sydney metro hotels. Contact: Vadim Gurevich Tel: 9993 empowerment, Cert IV in Business FLM, Cert III in Business The national superannuation fund for the hospitality, tourism, 0562 Email: firstname.lastname@example.org (Sales). PO Box 258, Nth Sydney 2059 Contact: Gavin Farley recreation & leisure industries. Lvl 5, 477 Pitt St, Sydney NSW EMPIRE HOSPITALITY Mob: 0419 418 531 Contact: Mr Chris McManamon Tel: 02 8202 8700 Housekeeping outsource provider. Suite 102/243 Pyrmont St, Fax: 02 8202 8750 Mob: 0417 538 821 Email: MINT GROUP Pyrmont 2009. Contact: Darren Sacks Tel: 9571 6811 email@example.com Web: hostplus.com.au Contract staffing, nationally accredited training, permanent Fax: 9571 6822 Email: firstname.lastname@example.org recruitment. Lvl 4, 47 York St Sydney NSW 2000 ING BANK (AUSTRALIA) LIMITED Web: empirehospitality.com.au Contact: Scott Whitelaw Tel: 9994 0218 Fax: 9994 0221 Finance for the purchase of hotels. Lvl 5, 140 Sussex St, JANI KING Email: email@example.com Web: mintgroup.org Sydney 2000 Contact: Ian Cox Tel: 9028 4185 Commercial cleaning services. Unit 43, 7 Salisbury Rd, Castle Hill Fax: 9028 4117 Email: firstname.lastname@example.org ST JOHN AMBULANCE AUSTRALIA (NSW) 2154 Contact: Rachel Finney Tel: 9634 4133 First aid training and products. 6 Hunt St Surry Hills NSW 2010 MEMBERS EQUITY BANK – THE SUPER FUNDS BANK Email: email@example.com Contact: Brett Hamilton Tel: 9212 1088 Fax: 9281 6923 Australian bank, owned by Industry Superannuation Funds, TJ’S CLEANING SERVICES Email: firstname.lastname@example.org specialists in providing finance to hotel – freehold or lease hold. Contract cleaners specialising in the hospitality industry. 6 Lvl 13, 44 Market St Sydney NSW 2000 Contact: Stephen STUART WIGGINS Daphne St Botany NSW 2019 Contact: Corey Dunn Tel: 9315 Gurney Tel: 8296 0347 Fax: 9262 4594 Email: Hospitality tourism education. Lvl 10, 171 Pacific Hwy Nth 5555 Fax: 9316 4392 Email: email@example.com Sydney 2059 Contact: Stuart Wiggins Tel: 9955 1122 firstname.lastname@example.org Fax: 9955 2771 Email: email@example.com CONSTRUCTION/BUILDERS/DESIGNERS NATIONAL AUSTRALIA BANK LTD Web: billyblue.com.au BERGSTROM ARCHITECTS Leading pub specialists in acquisitions, debt SYDNEY INSTITUTE OF TAFE restructuring/refinance and transactional banking. Lvl 23, 255 Architecture and interior design, full independent design service, Building E, Cnr Harris & Thomas Streets Ultimo 2007 George St, Sydney NSW 2000 Contact: Patrick Ying Tel: 9237 hospitality specialists. Suite 9, 9 Myrtle St, Nth Sydney 2060 Contact: Andrea Poletti Tel: 9217 5543 Contact: Tom Bergstrom Tel: 8920 1499 9756 Email: firstname.lastname@example.org Email: email@example.com Email: firstname.lastname@example.org ST GEORGE BANK LTD CLUB CONSTRUCTION AUSTRALIA PTY LTD ENERGY/GAS/POWER Level 4, 1 Chifley Square, Sydney NSW 2000 Contact: Rob Hotel refurbishment specialists offering design and construction AURORA ENERGY Gleeson Tel: 9216 2217 Email: email@example.com or services. 14/10 Gladstone Rd, Castle Hill 2154. Contact: Jason Energy retailer currently operating in NSW, ACT, VIC, QLD, SA & TAS. Contact: Michael Grace Tel: 9216 2257 Fax: 9216 2212 Gaff Tel: 9799 3999 Email: firstname.lastname@example.org 21 Kirksway Pl, Hobart TAS 7000. Contact: Business Sales Team Email: email@example.com hotelnews sept08 associatemembers 36 SUNCORP-METWAY Finance for the purchase of hotels. Lvl 2, 56 Pitt St Sydney Road, Alexandria 2015 Contact: Scott Macdougall Tel: 8394 6000 Email: firstname.lastname@example.org B & B SUPPLIERS PTY LTD Hospitality supplier. 29 Torrens Ave, Cardiff 2285 Contact: Mark Mackay 2000 Contact: Brad Fowler Tel: 8836 5887 Fax: 9635 7269 Tel: 4956 5500 Fax: 4956 6271 Email: email@example.com IGT Email: firstname.lastname@example.org BUTLER CARPET CLEANERS PTY LTD Manufacturers and suppliers of innovative gaming products, associate members WESTPAC BANKING CORPORATION Specialists in commercial carpet cleaning. Also do domestic carpets, including 1,000 Credits for $1 games, exclusive to IGT.1 Rosebery Banking and finance. Lvl 26, 275 Kent St, Sydney 2000 leather and fabric upholstery and hard-surface cleaning. Suite 3, 27 Ave, Rosebery 2018 Contact: Bruce Bevan Tel: 8345 3000 Contact: Ross Burgess Tel: 8254 5010 Fax: 8253 0925 Lyons Rd, Drummoyne 2047 Contact: Mary Langrell Tel: 9719 8777 Mob: 0417 794 090 Fax: 8345 3690 Email: bruce.bevan@IGT.com Email: email@example.com Email: firstname.lastname@example.org Web: butlercc.com.au Web: IGT.com.au FLORISTS KONAMI JTECH On site paging and communications specialising in hospitality. COURTNEYS FLORIST 28 Lord Street Botany NSW 2019 Contact: Larry Mason Tel: 0409 8/31 Maclaurin Ave East Hills 2213 Contact: Shayne Evans Shop 4, Railway Rd, Meadowbank 2114. Contact: Courtney 365 531 Email: email@example.com Tel: 9792 4188 Email: firstname.lastname@example.org Web: jtech.com.au Anderson Tel: 9808 2133 Tel: 9808 2155 Email: MAX GAMING SCENT AIR email@example.com PO Box 1528 Strawberry Hills 2012 Contact: Simon Provost 13 Auburn St, Hunters Hill 2110 Contact: Batya Shulman Tel: FOODS Tel: 8272 3429 Fax: 8272 3640 Email: 1300 763664 Fax: 9388 3718 Email: firstname.lastname@example.org BIDVEST email@example.com Web: maxgaming.com.au THE MENU COMPANY With a reputation as the supplier of choice, we are the leading INDEPENDENT GAMING PTY LTD Menu covers, wine & cocktail lists, in-room compendiums, bar broad line food service wholesale distributor in Newcastle, the Specialising in the sales, service & maintenance of poker stands. 49 Hume St, Crows Nest 2065 Contact: Libby Scott Central Coast, Port Stephens & Hunter Valley. 4 Ayrshire Cres, machines, link & network systems. 17 Brookhollow Ave, Tel: 9966 4999 Email: firstname.lastname@example.org Sandgate NSW 2304 Contact: Glen Convery Mobile: 0438 Baulkham Hills 2153 (PO box 6906) Tel: 8858 1000 Fax: 8858 640 259 Fax: 4960 2228 Email: email@example.com 1010 Email: firstname.lastname@example.org HOTEL AMUSEMENT & ENTERTAINMENT GLENMORE MEATS PALTRONICS A HANKIN & CO PTY LTD Wholesale meat supplier. 40 Wentworth Park Rd, Glebe NSW Mystery jackpot link systems. 4, 12-14 Mangrove Lane, Taren Sole supplier of the “Millennium” remote console pool tables. 2037 Tel: 9660 3522 Email: email@example.com Point 2229 Contact: Michael Ryan Tel: 9531 5199 Mobile: 0413 Also specialising in digital sound systems, CD-Video jukeboxes GOOD NUTS 942 094 Email: firstname.lastname@example.org and coin-operated pool tables. PO Box 194 Potts Point 1335 Suppliers of vending and snack products to the hotel industry. SHOWORKS Contact: Martin Hankin, Jack Lucas Tel: 9281 3599 Fax: 9281 Contact: Evan Goodman Tel: 9316 4211 Fax: 9316 4211 Suite 27, 42-44 Abel St, Penrith 2750 Contact: Phil Bennett Tel: 2844 Email: email@example.com Email: firstname.lastname@example.org 4731 1082 Email: email@example.com AMARDA OPERATIONS SYDPRO STAR GAMES Leading supplier of coin-operated CD-video jukeboxes and pool Fruit, vegetable and dry goods warehouse. 13 Woodburn St, Gaming machine supplier. 1 Sheridan Close, Milperra 2214. tables. 4 Charles St, Canterbury NSW 2193 Contact: Roger Redfern 2016 Contact: Angelo Moschella Tel: 8399 0822 Contact: Phil Middleton Tel: 9773 0299 Email: Eather Tel: 9718 7155 Fax: 9718 7302 E: firstname.lastname@example.org Email: email@example.com firstname.lastname@example.org APRA LTD THOMMOS LINK JACKPOT GROUP THE SMITHS SNACKFOOD COMPANY Music licensing - providing hotels and pubs with the legal access Gaming products. Contact: Geoffrey Glynn Tel: 0417 273 446 Manufacturer of Australia’s market leading salty snackfood required to use music in their establishments. Locked Bag 3665, Fax: 9547 2852 Email: email@example.com brands. Smiths, Red Rock Deli, Doritos, Twisties, Cheetos, Burger St Leonards 1590 Contact: Catherine Giuliano Tel: 9935 7774 Rings, Nobby’s and Parkers. 23 South St, Rydalmere 2116 TABCORP Email: firstname.lastname@example.org Web: apra.com.au Contact: Hugh Edwards-Neil Tel: 9841 2000 Fax: 9841 2108 Tabcorp is proud to be a Diamond partner and supporter of the DIVINE PRODUCTIONS AHA (NSW). Tabcorp is committed to working with the AHA PO Box 608, Alexandria 2015 Contact: Anthony Hughes Tel: 0410 FURNITURE (NSW) to support the development of the best possible 145 748 Email: email@example.com CLASSIQUE LEISURE PRODUCTS wagering facilities in NSW hotels. GPO Box 4168 Sydney 2001 Outdoor and indoor commercial leisure, lounge and dining FUN AND MONEY ENTERTAINMENT PTY LTD Contact: Sharyn Nichols Tel: 9218 1000 Web: tab.com.au furniture. PO Box 557 Willoughby 2068 Contact: Dave Bihari We supply trivia shows to hotels and clubs across Australia for Tel: 4372 1672 Fax: 4372 1670 Email: firstname.lastname@example.org GAMING COMPLIANCE weekly entertainment. 18 Farnell Ave Carlingford 2118 Contact: Ian George Francis Tel: 9614 1410 Fax: 9614 1411 GAMING & RACING EBET GAMING SYSTEMS Email: email@example.com ARISTOCRAT TECHNOLOGIES AUST PTY LTD Providing software and system solutions to gaming venues such as loyalty, analysis and cashless. Unit D, 255 Rawson St, JF AMUSEMENTS PTY LTD Australia’s largest gaming machine manufacturer. 71 Longueville Auburn 2144 Contact: Russell Scott Tel: 8748 8000 Operating throughout NSW with over 400 machines inc. pool Rd, Lane Cove 2066. Contact: Ray Brown Tel: 9413 6300 Fax: Fax: 8748 8052 tables, pin ball machines, game machines & much more. 16/3 9420 1346 Email: firstname.lastname@example.org Web: aristocrat.com.au Kelso Crs, Moorebank 2170 Contact: Janos Feher Tel: 9600 ARISTOCRAT TECHNOLOGIES GAMING SYSTEMS HOTEL SUPPLIES 9882 Fax: 9600 9843 Web: www.jfamusements.com Gaming supplier. PO Box 155, Rosebery NSW 1445 ALSCO NATIONAL POKER LEAGUE PTY LTD Contact: Allan Dodd Tel: 9413 6300 Fax: 9697 4446 Linen, uniforms, mats and washroom rental services for the Texas Holdem poker tournaments. Unit 4 17 Green Street Botany ARUZE GAMING AUSTRALIA hospitality. Contact: Kim Yang Tel: 9440 7772 Fax: 9440 3066 Email: 2019 Contact: Guy Leslie Tel: 0404 834 434 Fax: 9666 9787 Manufacturer of poker machines. 23-27 Bourke Rd Alexandria email@example.com Web: alsco.com.au Email: firstname.lastname@example.org 2015 Contact: Todd Triebler Tel: 9699 9133 Fax: 9698 4669 ANDERSON OFFICE SUPPLIES NIGHTLIFE MUSIC VIDEO Email: email@example.com 12/26 Burrow Rd, St Peters 2044 Contact: Bob Trudgeon Tel: 9517 Providing entertainment venues with music management CANNON GROUP 2244 Fax: 9517 2844 Email: firstname.lastname@example.org solutions, including digital jukeboxes, DJ and programmable PO Box 6143 Buranda Qld 4102 Contact: John Cannon music video systems. PO Box 2135 Milton BC QLD 4064. AUSTRALIAN FINE CHINA Tel: 07 3391 0111 Fax: 07 3391 0014 Contact: Paula Geinitz Tel: (07) 3367 1045 Fax: (07) 3369 Manufacturers and importers of china ware and Schott Zwiesel GLOBAL GAMING INDUSTRIES 8376. Email: email@example.com Web: nightlife.com.au glassware. 31/2 Bishop Street St Peters 2044 Contact: Michael Manufacturers of the latest Gaming Machines and Central Carrie Tel: 9516 2011 Fax: 9516 5822 Mob: 0414 417 030 PHONOGRAPHIC PERFORMANCE COMPANY OF AUSTRALIA Credit Units. 100% Australian owned. Unit 3/19-21 Bourke Email: firstname.lastname@example.org PPCA grants licences for the broadcast, communication and hotelnews sept08 public performance of sound recordings and music videos. Lvl HOSPITALITY CONSULTANTS GRANT CUSACK & ASSOCIATES 4, 19 Harris St Pyrmont Contact: Christy Hayes Tel: 8569 1100 Level 1, 65 Campbell Street Surry Hills 2010 Fax: 8569 1183 Email: email@example.com EI GROUP (FORMERLY ENTERPRISE INITIATIVES) PTY LTD Contact: Grant Cusack Tel: 9280 4310 Fax: 9280 4404 Employment consultancy specialising in workplace agreements. Email: firstname.lastname@example.org SASSY MODELS PO Box 1828 Nth Sydney NSW 2059 Contact: Amanda Daff Tel: PO Box 800 Harbord NSW 2096 Contact: Keira Spiteri Tel: GWYNNE THOMPSON SOLICITORS 9334 5555 Fax: 9334 5533 Email: email@example.com 9907 1117 Email: firstname.lastname@example.org Legal services, including licensing, gaming, commercial. Level HOSPITALITY ONE TRIVIA MAGIC 14, 323 Castlereagh St, Sydney 2000. Contact: Greg Gwynne or Provides marketing consulting and marketing products. 25 Mace The specialists in hotel trivia. 18, 51-55 Euston Rd, Alexandria Chris Thompson Tel: 9212 7055 Fax: 9212 7349 Email: Dr, Buderim Qld 4556. Contact: Nathan Koina Tel: 07 5477 5656 2015 Contact: John Barrand Tel: 9517 4414 Fax: 9517 4413 email@example.com Email: firstname.lastname@example.org Email: email@example.com JDK LEGAL INSURANCE WILD GAMES & PROMOTIONS Laywers and specialists in the hotel industry. Games, promotions, bingo, trivia and entertainment. Your one- AHIS (AUSTRALIAN HOSPITALITY INSURANCE SERVICES P/L) Lvl 5, 1 Castlereagh St, Sydney 2000 Contact: John Miller, stop promotions shop. PO Box 590 Harbord NSW 2096 AHIS is 100% owned by the AHA (NSW) for the benefits of Kim Stapleton or Jon Martin Tel: 9236 8588 or 9236 8555 Contact: Tony Bear Tel: 9938 5805 Email: members. Services include: industrial special risks, fidelity Fax: 9236 8599 Email: firstname.lastname@example.org / guarantee, motor vehicle and other classes of commercial email@example.com Web: wildpromos.com.au general insurance. Contact: Neil Musgrave Tel: 0419 247 707 firstname.lastname@example.org / email@example.com 37 HOTEL BROKERS / REAL ESTATE JPR LEGAL Contact: Terry Carr Tel: 0400 338 279 Contact: John Durant Tel: AUSSIE HOTEL BROKERS 0423 821 457 Fax: 9267 8179 Email: firstname.lastname@example.org Legal practice. Level 1, 59 Oxford St, Bondi Junction 2022 associate members ‘The Hotel Experts’ 10/9 Myrtle St North Sydney NSW 2060 CARTWRIGHT INSURANCE BROKERS PTY LTD Contact: Joe Ryan Tel: 9389 8555 Fax: 9389 8455 Contact: Max Hitchins or Paul McElhone Tel: 0419 536 373 or General insurance brokers. PO Box 130 Bondi Junction NSW Email: email@example.com 0419 483 390 Fax: 9966 1700 1355 Contact: Geoff Cartwright Tel: 9387 6677 LEITCH HASSON DENT PTY LTD Email: firstname.lastname@example.org Web: hotelbrokers.com.au Fax: 9387 7272 Email: email@example.com Level 12, 162 Goulburn St, Sydney 2000 Contact: Chris Callen BAKER & MAGIN VALUERS EMPLOYERS MUTUAL LTD Tel: 9264 6644 Email: firstname.lastname@example.org Hotel valuers and consultancy. PO Box 102 Lambton NSW Workers compensation, insurance specialist. GPO Box 4143 MATTHEWS FOLBIGG PTY LTD 2299. Contact: William Baker, Andrew Magin Tel: (02) 4952 Sydney NSW 2001 Contact: David Barry Tel: 02 8251 9129 Commercial lawyers including liquor licensing. Lvl 7, 10-14 2655 Fax: (02) 4952 2699 Email: email@example.com Fax: 02 8251 9498 Email: firstname.lastname@example.org Smith St, Parramatta 2150 Contact: Phillip Brophy Tel: 9806 COLLIERS INTERNATIONAL HOELS & LEISURE FAIRWEATHER TURNER PTY LTD 7453 Fax: 9689 3494 Email: email@example.com Lvl 12 Grosvenor Place, George St Sydney. Contact: Colin Specialists in hotel insurance. Private Bag 932 Nth Sydney SLATER & ELIAS LAWYERS PTY LTD Revelman Tel: 9257 0222 Fax: 9017 6953 Email: NSW 2059 Contact: Carolyn Roche, Pat Walsh, John Challenor Solicitors to the industry for over 30 years. Specialists in acting firstname.lastname@example.org on purchases and sales of hotels, gaming entitlements, permits, Tel: (02) 9959 5911 Fax: (02) 9959 5958 Email: goodwill disputes, industrial and commercial. Lvl 5 287 CB RICHARD ELLIS-HOTELS AND LEISURE email@example.com Web: fairturn.com.au Elizabeth St Sydney 2000 Contact: Rod Slater Tel: 9261 1044 Specialised pub brokers/valuers. Lvl 26, 363 George St Sydney OAMPS INSURANCE BROKERS PTY LTD Fax: 9261 1162 Email: firstname.lastname@example.org 2000 Contact: Ben Parkinson Tel: 9333 3333 Fax: 9333 3330 Hospitality insurance brokers and risk management services. SZABO & ASSOCIATES Email: email@example.com Legal services. www.szabosolicitors.com.au Contact: George Szabo PO Box 1898 Nth Sydney NSW 2059 Contact: Jeremy Kendall GILCHRIST BUSINESS BROKERS Tel: 9281 5088 Fax: 9281 5988 Email: firstname.lastname@example.org (0411 131 403) Tony Walker (0409 220 844) PO Box 654 Hotel brokerage. PO Box 8165 Orange NSW 2800 Newcastle 2300 Tel: 4979 3333 Contact: Ron Onslow (0412 YARDY LEGAL Contact: Murray Gilchrist or Dan Maley Tel: 02 6369 1055 Fax: 02 496 199) Reg Mahwinney (0412 293 024) Solicitors. 497 Elizabeth St, Surry Hills Contact: Ken Yardy 6369 1044 Email: email@example.com Web: gbb.net.au Tel: 9318 2288 Fax: 9318 1066 Email: firstname.lastname@example.org IT & TELECOMMUNICATIONS JOHN PARSONS HOTELS MANAGEMENT Hotel broker. 12 William St, Orange NSW 2800 2EASY TELECOM AUSTRALIAN INTERNATIONAL HOSPITALITY GROUP Contact: Greg Haines Tel: 6362 3199 Fax: 6361 4384 Email: Australia’s first hospitality focused telecommunications Restaurant management, tourist attraction and catering. Lvl 2 email@example.com company. PO Box 7299 Alexandria 2015 Contact: James Imperial Arcade, 85 Castlereagh St Sydney 2000 Contact: JONES LANG LASALLE HOTELS Rowden Tel: 1300 726 470 Fax: 1300 726 481 Rodger Powell Tel: 8223 3818 Fax: 8223 3842 Email: Lvl 18, 400 George St, Sydney 2000. Contact: John Musca Email: firstname.lastname@example.org Web: 2easytel.com email@example.com Tel: 9220 8787 Fax: 9220 8765 Email: COMUNICOM BUSINESS SOLUTIONS B&C MANAGEMENT GROUP firstname.lastname@example.org Total hotel management solutions. Banks Close, Bateau Bay Telecommunications broker. Suite 502, 46-52 Kippax St, Surry KNIGHT FRANK HOTELS & TOURISM BROKERAGE NSW 2261 Contact: Michael Brolly Tel: 0409 914 523 Email: Hills 2010 Contact: Kate McNab Tel: 8332 1609 Email: email@example.com Lvl 9, 2 Elizabeth Plaza North Sydney NSW 2060 firstname.lastname@example.org Web: www.savingsolutions.com.au MEDIA / MARKETING Contact: Mike Wheatley Tel: 9028 1105 Fax: 9028 1195 Email: Mike.Wheatley@au.knightfrank.com IMC COMMUNICATIONS PTY LTD AUSTAR IT systems engineering and suppliers and accredited major Live sports, music and general TV entertainment. Locked Bag LJ HOOKER HOTEL & TOURISM Hotel brokers and consultants. Lvl 7, 58 Pitt St, Sydney NSW vendors including Compaq, HP, IBM, CISCO, Microsoft products, 2001 Gold Coast MC Qld 9726 ontact: Mark Gardner Tel: 07 5560 Novell, etc. Suite 29, Lvl 10, 53 Walker St, Nth Sydney 2060 6550 Email: email@example.com 2000 Contact: Graeme Hennessy Tel: (02) 9252 5300 Fax: (02) 9252 5400 Contact: Kelly Brockhoff Tel: 9006 8200 Fax: 9006 8222 BRANDFRAME Email: firstname.lastname@example.org Web: ljhooker.com.au Email: email@example.com Export House, Level 2, 22 Pitt St, Sydney 2000 Contact: Howard Moodycliffe Tel: 9904 8673 Fax: 9904 8699 MANENTI QUINLAN & ASSOCIATES LEGAL Email: firstname.lastname@example.org Hotel Brokers. Lvl 1, 105-111 Liverpool Rd Enfield 2136 BRAYE CRAGG SOLICITORS DIRECTSMS Contact: Peter Manenti or Gerry Quinlan. Legal. PO Box 493 Newcastle NSW 2300 Contact: Kevin Provide an internet-based SMS service. PO Box 455 Rockdale Tel: 9744 8833 Fax: 9745 4770 Anthony Tel: 4926 2955 Fax: 4929 5288 Email: 2216 Contact: David Andrawes Tel: 1300 724 387 NEWCASTLE HOTEL BROKERS PTY LTD email@example.com Email: firstname.lastname@example.org Hotel brokers. Lvl 1, 1 Honeysuckle Drive, Newcastle 2300 Contact: Ray Bailey Tel: 4926 2199 Fax: 4926 2195 Mob: 0412 CARROLL & O’DEA LAWYERS FOX SPORTS 680 415 Email: email@example.com Specialists in employment law, licensing and other commercial Live sports, music and general TV entertainment. Lvl 2, 55 services. Level 19, 111 Elizabeth Street, Sydney 2000 Pyrmont Bridge Rd, Pyrmont NSW 2009 Contact: Ed Jezard Tel: SYLVESTER MOORE HOTELS & PROPERTY Contact: Peter Punch Tel: 02 9291 7159 02 9776 2477 Fax: 8584 4351 Mob: 0405 035 838 Email: ‘Confidentiality Assured’ 16-18 Newcomen St, Newcastle 2300 Ed.Jezard@pve.tv Contact: Francois Sylvester, Deane Moore, Rebecca Johnstone CROPPER PARKHILL GIRL FRIDAY SOLUTIONS Tel: 4929 3333 Fax: 4929 3222 Email: firstname.lastname@example.org Specialists hotel, commercial & property lawyers. Mystery shopper services known as “PI Patrons”, event and TJ BOARD & SONS Lvl 20, 9 Castlereagh Street Sydney 2000 marketing services. “If it’s in Hospitality, Girl Friday has the Hotel brokers. Suite 809, Lvl 8, 14 Kings Cross Rd, Potts Point Contact: Pat Campion Tel: 9232 5000 Fax: 9232 2467 Email: Solutions.” GPO Box 356 Gymea 2227 Contact: Louise Uroda Contact: Dennis Morrissy Tel: 9356 8240 Fax: 9356 8258 email@example.com Web: cp-law.com.au (nee Heffernan) Tel: 9528 3303 Mob: 0407 599 277 Email: firstname.lastname@example.org DEUTSCH PARTNERS LAWYERS PTY LTD Email: email@example.com YAZBECK’S HOTEL BROKERS Lawyers providing litigation and dispute resolution services in Web: girlfridaysolutions.com.au Hotel brokerage. PO Box 406 Newcastle NSW 2300 property and commercial disputes. Lvl 3, 35 Spring Street JACKSON WELLS MORRIS P/L Contact: Mike Yazbeck Tel: 4926 3200 Fax: 4926 2891 Email: Bondi Junction 2022 Contact: Mark Deutsch Tel: 9387 5666 Suite 16, 81-91 Military Rd, Neutral Bay 2089 Contact: Annabel firstname.lastname@example.org Fax: 9387 5668 Email: email@example.com Lee Tel: 9904 4333 Email: firstname.lastname@example.org hotelnews sept08 associatemembers KISS THE SKY PRINTING I-SEC PTY LTD 38 Graphic and web design. Suite 1, 1 Kingsway, Cronulla 2230 Hotel security personnel, door hosts/concierge, promo staff, risk AC SIGNS & PRINTING Contact: Lauren Saywell Tel: 9527 0863 Email: management consultancy support and advice. PO Box 1833, Bondi 6 Daphne Street, Botany NSW 2019 Contact: Mel Cook email@example.com Junction NSW 2022 Contact: Glenn Ferguson Tel: 9389 5999 Fax: Tel: 9316 4772 Email: firstname.lastname@example.org associate members OZLOCAL MEDIA & TECHNOLOGY INFORM PRINT 9386 9333 Email: email@example.com Web: isec.com.au Offering successful, innovative hotel marketing, design, web & print Printing. 402 Illawarra Rd, Marrickville 2204 Master Lic No: 408347462 services. PO Box 475 Cronulla 2230 Contact: David Eggert Tel: Contact: Lauren Harbrow Tel: 9559 3338 Fax: 9559 3020 NEUTRAL ZONE ENTERPRISES 9523 0488 Email: firstname.lastname@example.org Email: email@example.com Providing security services to the 4 and 5 star hotel industry, PUBSHOW PRESS ELEVEN emergency/crisis management and electronic testing and The PubShow is an innovative new trade exhibition dedicated to the General printing, display materials and signage. 17 Garema tagging. PO Box 3198, Bellevue Hill 2023 Contact: George Australian pub, hotel and bottle shop industry and is the official Circuit Kingsgrove NSW 2208 Contact: Heidi Vnoucek Tel: 9750 Livanios Tel: 0412 602 328 Fax: 02 9365 5565 Email: exhibition of the AHA (NSW). Suite 402, 56 Bowman St, Pyrmont 9211 Fax: 9740 5357 Email: firstname.lastname@example.org email@example.com 2009 Contact: Simon Webster Tel: 9660 9600 Email: PAPER & PRINT DIRECT Web: neutralzone.com.au firstname.lastname@example.org 26/5 Ponderosa Pde, Warriewood NSW 2102 Contact: Jeffrey Gatchell Tel: 9979 8057 Fax: 9979 8037 Email: PARAGON RISK SERVICES SYDNEY PUB GUIDE Security provider, crowd control & event management. 28/204 email@example.com PO Box 784 Queen Victoria Building Sydney 1230 Chandos St, St Leonards 2065 Contact: Marius Buitendag Tel: SINNOTT BROS PTY LTD Contact: Joe Smith Tel: 8231 7700 Fax: 9299 4966 Creative communications and print media. 4/85-91 O’Riordan 9467 9350 Email: firstname.lastname@example.org Email: email@example.com St, Alexandria 2015. 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Unit 2, 96-102 Buckingham St, Surry Hills 2010 Email: email@example.com Specialist provider of hospitality trained security officers to Contact: Raja Farah Tel: 9310 7574 Fax: 9310 7537 RETAIL SYSTEMS AUSTRALIA accommodation hotels. Lvl 13, 167 Macquarie St Sydney 2000. Email: firstname.lastname@example.org Web: robbiebarsman.com Sales/support of hotel bottleshop, stock control, software and Contact: Ramon Gardiner Tel: 1300 360 065 hardware. 187 Concord Rd, Nth Strathfield 2081 Contact: Glen Email: email@example.com SPECIALISED MERCHANDISE & DESIGN PTY LTD Parker Tel: 9736 1677 Fax: 9743 2561 ICU SECURITY CAMERAS Unit 6/56 O’Riordan Street, Alexandria NSW 2015. Contact: SANYO OFFICE MACHINES PTY LTD Digital surveillance solutions – sales/installation/service throughout Scott Mitchell Tel: 02 8338 1088 Email: firstname.lastname@example.org Suppliers of electronic cash registers and smart point of sale NSW. Cash register journal interfaced to video images. Contact: loyalty and stock maintenance systems. Private Mail Bag 4001, David Baker Tel: 1300 135 253 Email: email@example.com For information about becoming an Associate Member Chatswood 2057 Contact: Stephen Grosser Tel: 9417 7666 Fax: Web: www.icucameras.com.au Master Lic No: 409121772 tel: Dominique Le Toullec on (02) 8218 1815 or email 9417 8594 Email: firstname.lastname@example.org Web: sanyo-it.com.au Dominique.LeToullec@ahansw.com.au hotelnews sept08 39 classifieds CONFIDENTIALITY ASSURED Contact: Francois Sylvester, Deane Moore, Rebecca Johnstone PHONE: 02 4929 3333 PO Box 1345 NEWCASTLE NSW 2300 Fax: (02) 4929 3222 Associates of the AHA (NSW) www.sylvestermoore.com.au Thinking of Buying or Selling? SYLVESTER MOORE HOTELS & PROPERTY hotelnews sept08 snapshot... 40 Cosmopolitans for a cause snapshot The first ever Cosmopolitans for a Cause fundraising event was a great success, raising more than $11,000 for breast cancer research. See page 3 for full story. J&J O’Brien Hotels Far left (l-r): Senja Vassallo and Niki Kingsmill took advantage of the ultimate girl’s night out, all for a wonderful cause. Left (l-r): Julie Llambias, Katherine Barbeler and Mairead McLaughlin at the Cosmopolitans for a Cause fundraiser. Sanctuary Hotel Far left (l-r): Robbie and Gai Waterhouse, Kim Maloney and Jack Lucas. Left (l-r): Tony Squires and Kate Pascoe at the VIP launch of the Sanctuary Hotel in Sydney. VIP launch party Far left (l-r): Justine Laundy and Nick Tindall at the VIP launch party on 26 August 2008. Left (l-r): Marina Camp, Suzy Kay and Ximena Miranda celebrated the launch of the Sanctuary Hotel last month. to At the forefront of pub & all FRE me AHA E bottle shop innovation mb (N ers SW) * Times have changed in the NSW hotel market. Challenges and opportunities are emerging at a rapid rate.There’s no better way to evaluate your business opportunities than your participation at The PubShow 2008. Its new, fresh and on the cutting edge of industry trends. An opportunity not to be missed. Mr. Scott Leach. AHA (NSW) President The PubShow Attractions • The Pub Food Live Theatre • City Hosts Country • The Business Theatre hosted by the AHA (NSW) • NSW Battle of the Burger Competition • The PubShow Networking Bar • The PubShow Pub Awards • The Beer Theatre • Hotel News Magazine Networking Drinks *Pre-registration is FREE to all AHA (NSW) members - visit www.pubshow.com.au IT‘S ON! SUBSCRIBE TO FOX SPORTS AND BRING BOLLYWOOD TO YOUR VENUE WITH AUSTRALIA’S TOUR TO INDIA LIVE & EXCLUSIVE ON FOX SPORTS FOX SPORTS subscribers have a chance to win a 16 day FOX SPORTS TRAVEL tour for two to India to see the 3rd and 4th Tests, valued at $17,000. To find out how log on to www.pve.tv* For all enquiries call 1300 301 415 or visit pve.tv Minimum 12 month contract required with payments by direct debit. Early termination fees apply. *Competition is open to FOX SPORTS commercial subscribers only. Competition commences 01/09/2008 and ends 08/10/08. For full terms and conditions go to pve.tv.
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