How to improve customer satisfaction and loyalty-

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					?The purpose of any organization is to achieve its set goals. Whatever business you
are in, customer satisfaction can make a huge difference to your bottom line. If you
are keen on building strong customer orientation within your organization here are
some factors that you must always to remember to take care of:

Look for right fit: You can always teach people new skills but developing right
attitude is not as easy. Therefore at the time of hiring itself check applicant's attitude.
When you must take on employees for your business, you will have to go through the
hiring process. After preliminary interviews, you should be able to narrow the field to
four or five top candidates. And that is the time to do a little detective work to insure
you have the right and honest employees coming in. Ask few behavioral-based and
situational-based questions to evaluate the applicant's past behavior and initiative.

Provide Support: Effective organizational support is important to achieve long term
success. Without adequate organizational support even people with the right attitude
and skills fail to deliver the results. Hence provide your best to enable employees to
give their best.

Encouragement: When you praise their efforts and have words of encouragement for
their hard work, it not only boosts their morale but also inspires them to become better.
It provides a supportive environment that allows employees to thrive and increase
their productivity. So encourage their efforts.

Go ahead and make your employees happy and they in turn will make your customers
happy.

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