Docstoc

claimform

Document Sample
claimform Powered By Docstoc
					                                                    Claim Form
                                    YOUR DEDICATED PART AND CAR SERVICE

Filing a shipment claim: Instructions
A Claim is intended for situations when a shipment was lost, damaged, or partially delivered.
Claims for Loss/Damage must be submitted by the party that owns the claim rights; else written
authorization from that party (termed a "release") is submitted with the claim. A claim is filed by
completing the Claim Form and returning it, along with the required documentation.
Special note on damage claims:
A claim for damage may require an inspection of the shipment and its packaging.
Inspections are completed on shipments covered by Shipment Value Protection values however,
shipping company reserves the right to inspect any shipment of any value when evaluating a
damage claim. Please contact the shipping company to arrange for a damage inspection. An
inspection should be done at the original delivery location. Failure by the consignee to retain the
original shipment and packaging at the original delivery location, or the failure to make said items
available for inspection may invalidate the claim.

Steps to file a claim

1. Complete and submit the Claim Form(s). It is preferable to have the form filled out
electronically. However, if this is not possible, please ensure writing is legible. If you require
additional space to detail the items claimed, please attach separate sheet(s) as needed.

2. Include all supporting documentation. The documentation required is outlined and specified
on the Claim Form and varies depending on the claim type (damage claims require additional
items). Providing all the documents specified will allow for resolution of most claims within thirty
calendar days. However, the shipper/shipping company reserves the right to ask for additional
paperwork in certain circumstances. As an example, requests for Loss/Damage Claims must be
submitted by the party that owns the claim rights; else written authorization from that party (termed
a "release") is required.

3. Include photographs if the item is damaged. Photographs should include pictures of the
item(s) themselves, as well as any internal and external packaging materials.

4. Review all documentation to ensure accuracy and completeness. Incomplete, inaccurate,
or illegible documentation could delay your cargo claim and result in possible denial.

5. Notification of claim resolution will be made.

When processing a claim, shipper/shipping company follows the appropriate Terms and
Conditions of Carriage.
The Terms and Conditions of Carriage outline the time limits for filing a claim and maximum limit
of liability. The Terms and Conditions of Carriage can be reviewed at the shipping companies
website. If viewing online please be sure to choose the document corresponding to the service
type used on the original shipment.
                                  Claim Form
                       YOUR DEDICATED PART AND CAR SERVICE

Filing a claim: Instructions


1. Fill out and fax a claim form (attached) for
Magic Auto World to 877-521-5565

2. Fill out a claim form, refer to your shipping
label for shipping company (Only if shipping claim).
2A. By going to their website
     Then File a claim
     Follow the prompts
2B. Or Call the shipping company directly.

WE WILL BE HAPPY TO PROVIDE CO TACT
I FORMATIO FROM THE SHIPPI G COMPA Y

3. For payment disputes/claims
    Call 877-348-7227 opt. 0
    If you are unable to be help please contact
    your credit card company.
                                                              Claim Form
                                           YOUR DEDICATED PART AND CAR SERVICE


 BY AND BETWEEN                       MAGIC AUTO WORLD LLC.
                                            1-11 BERGEN STREET PATERSON, NJ 07522
                                          Thank you for your order, we appreciate your business
                                                       PLEASE FAX TO 877-521-5565

 I_________________________________________from________________________________________
        Buyer print name                            Business name (if applicable)

 ordered for delivery to ___________________________________________________________________
                                                               Shipping address
 certify that the part(s) ordered qualifies for a claim because of missing, lost or damaged part(s) and I have
 no doing or knowledge of how the following conditions occurred.

 CHECK WHICH APPLIES
    Missing/Incorrect Contents (Shipment delivered with missing or incorrect contents)

       Lost (Shipment not delivered)
 Documentation supporting the amount claimed- retail invoice.
 All items below must be attached to process the claim:
 If item was purchased or sold via the internet documentation of that transaction is required
 Serial numbers, identifying marks, or other information unique to the specific item(s) claimed.

    Damaged/Warranty Claim (Physical damage sustained to the contents of the shipment and/or
 defective merchandise, refer to www.MagicAutoWorld.biz/warranty for warranty information) if you
 feel your item is damaged/defective (specify in your description below if this is a shipping claim or
 a claim for Magic Auto World) and are attempting to return it for an exchange or refund.
 Documentation supporting the amount claimed- retail invoice.
 All items below must be attached to process the claim:
 If the item purchased or sold via the internet documentation of that transaction is required.
 If damaged or not repairable, a statement from a certified technician confirming the damaged/non-
 repairable condition. Repair invoice or salvage report, if applicable.
 Photographs of the damaged item(s) and packaging (please include both inner and outer
 packaging).

  BY SIGNING BELOW YOU CERTIFY THAT YOUR CLAIM IS TRUE AND YOU ARE BOUND BY LAW AND
  FINANCIALLY FOR ANY AND ALL DAMAGES TO MAGIC AUTO WORLD AND THE SHIPPING COMPANY
             IF THE CLAIM IS FOUND TO BE WITH YOUR DOING AND/OR KNOWLEDGE .
 NUMBER OF UNITS               ORDER # OR                       PART DESCRIPTION              SHIPPING    CLAIM
 LOST OR DAMAGED            IDENTIFING MARKS             (If addition space required please              AMOUNT
                                                               attach separate sheet)
                                                                                              $          $


Description of Claim (If addition space required please attach separate sheet)



Date:                                                   Tel No:

Claimant’s Signature   x

				
DOCUMENT INFO