PROVIDER and USTOMER SERVICE AGREEMENT

SLA Number: XX-00001 PROVIDER and CUSTOMER Service Level Agreement PROVIDER name, title address phone CUSTOMER name, title address phone This Service Level Agreement sets forth the respective services of PROVIDER that will be provided to the CUSTOMER, which are detailed in the PROVIDER Service Catalog. Any exceptions to the Service Catalog should be noted in the Special Instructions section of this agreement. Questions or comments regarding this agreement, also known as the (SLA), should be forwarded to PROVIDER. Service  XX-001 Service 1 Special Instructions:  XX-002 Service 2 Special Instructions:  XX-003 Service 3 Special Instructions:  XX-004 Service 4 Special Instructions:  XX-005 Service 5 Special Instructions:  XX-006 Service 6 Special Instructions: PROVIDER Performance Measure This will be response times, completion times, customer survey, no. of work orders, etc. Terms of agreement The signatures of this document indicate agreement to its content and becomes effective as of the date of the party last signing below, that it is valid, has achievable objectives, and represents the intent of PROVIDER to meet the communication needs of the CUSTOMER as they relate to the above services. This document is controlled by PROVIDER, name, title and CUSTOMER, name, title. Any modifications to this agreement require the review and approval of both parties. Inputs relative to the content or distribution of this document should be forwarded to the name, PROVIDER. This document will remain in effect until replaced with an updated version. It will be reviewed annually for currency, accuracy, and completeness. The next review is scheduled for Date. Either party may terminate this Agreement for any reason upon not less than 30 days prior written notice delivered to the other. Signature: _____________________________________________Date: _________________________ Customer name, Title Signature: ___________________________________________ _Date: __________________________ Provider name, Title Sarasota County Government Service Level Agreement 2 PROVIDER Revision Number 1.00 1.01 Date xx/xx/00 xx/xx/00 Description Author Sarasota County Government Service Level Agreement 3