?Customer service is the lifeblood of any business. In this struggling economy,
customers expect more from every service provider demanding that every dollar they
spend represents real value. Customers now ultimately require customer service
personnel to go the extra mile every time to ensure continued loyalty. In the effort to
avoid further sag in sales, every company should invest the time and energy in the
skills training for a customer service team that wins and retains business.
Good Customer Service Skills Training include the following:
Communication skills: Communication is the name of the game - the better you
communicate, the better your customers understand your business. Irrespective of the
language you speak, make sure it's free of grammatical errors and the rate of speech is
neither fast nor slow. Each word should sound distinct. Your tone reflects your mood,
so, keep your tone positive, and empathize with the concerns of the customer.
Listening skills: Don't assume you know what your customer wants. Really listen so
that you understand the issues better, and provide an appropriate solution to the
customer to make them feel important.
Attitude: Your attitude is reflected by "how" you say rather than "what" you say.
Never say what you can't do, but tell what you can do. A negative sentence can be
turned positive by the way you say it.
Accountability: When a customer reports an error, apologize rather than giving
justifications. Accepting mistakes often pacifies anger and may actually help you
solve the issue. Accountability generates feedback which is very important for
Professionalism: Be friendly, be courteous, and show respect to your customer. It'll
help you build a strong bond and promote loyalty further strengthening your
Customer Service Skills training helps achieve issue resolution and thus, customer
satisfaction. Build the customer service skills to maintain customer satisfaction and
you solidify your company's place in the market.
Providing concrete tools to help managers and HR professionals create an
organization culture that encourages accountability through Customer Service Skills
Training and leadership training conferences.