Marketing Strategy of Commander Safeguard by pyr15859

VIEWS: 116 PAGES: 16

Marketing Strategy of Commander Safeguard document sample

More Info
                                                                                                                                                Issue No. 38

The Magazine of the Police Superintendents’ Association of England and Wales                                                                   Spring 2004

Times Change By Rick Naylor, new Association President
Never in a million years did I ever imagine that        change will become ‘normal’ for us and the rest of        Negotiating Board and delivering useful
one day I would be the President of the Police          the public sector.                                        membership services.
Superintendents’ Association of England & Wales
                                                        The aim to improve public services is                     It is important to me that I keep touching base with
when I was a brand new bobby walking out of             understandably on every political party’s agenda          the membership even when working in the rarefied
West Bar Police Station in Sheffield in 1975.           and we have a major part to play in influencing that      atmosphere of ministerial committees and the like.
Now that I am, the challenge is both daunting           agenda on behalf of the Police Service. Kevin             I would like to see more and more members
and exciting.                                           Morris oversaw a transformation in the Association,       become involved in their Branches, and directly
The Police Service is extremely fortunate in that       which saw it change into a truly professional body;       with national officers. I need all your views and
there are people at all levels, officers and police     a body which Government and others take notice            experiences to accurately represent you – and
                                                        of and seek views from. I intend to build on that, to
staff, who are dedicated, hard working and very                                                                   for that we need dialogue. We have had a very
                                                        spread and deepen the effect we have, to reflect
professional. The superintending ranks are blessed                                                                successful marketing strategy, which has made the
                                                        your views and concerns and not be afraid to tell
with a surfeit of these people and to have the                                                                    Association more accessible to members, either
                                                        some ‘home truths’ to politicians, civil servants and
honour of being your President for the next                                                                       through face to face meetings, e-mails or the
                                                        all the policy makers involved in policing.
three years is the pinnacle of my career.                                                                         website, but I believe it is time to see what else
                                                        In addition, it is vital that the Association continues   we at Pangbourne can do engage with the
The challenges that the Service faces over the next     to be aware of internal changes occurring in our          membership – because that is where our real
three years are immense and there will be far           own ranks; more women and officers from ethnic            strength lies.
reaching changes; cynically I could say when has        minority backgrounds are becoming
life been any different? I sense that there is a        Superintendents and the Association has to adapt          Finally, I would like to say publicly to you, and for
yearning for some sense of stability – to let the       to reflect their needs and what they want from us,        you, a huge thank you to Kevin for the last three
latest raft of reforms bed in before we embark          in addition to strengthening what I believe we            years – a dedicated, hard working and very
upon the next set. I wish I could promise you all       already do very well, such as support for                 professional President of this Association. I shall
that the Association will be able to achieve this       colleagues in difficulty, being innovative and            miss him as a colleague and a friend and wish
longed-for stability but alas, I fear that constant     original in negotiations through the Police               him, and Jo, all the best for the future.

Pay Deal Update By David Palmer, National Secretary
You will all by now be receiving the initial benefits   referred to in the circular is only a guide and not a     addressed at the District Briefings we ran and I
of the pay deal through the increases in pay points,    limit and I expect that throughout the UK we will         hope your Branch was represented.
backdated to 1 September 2003. The feedback             not be far from that figure in any case.                  Some elements are ground breaking and will take
from the membership since we signed the deal                                                                      time to settle. As Superintendents you can drive all
                                                        The guidance on Performance Related Pay and
has been very positive, acknowledging the package                                                                 aspects of the deal, particularly the PRP element.
                                                        Bonuses was issued on 16 March 2004 and I
as a whole as an excellent outcome, which                                                                         As always, we at Pangbourne are available to give
                                                        accept that it was late. The original intention
demonstrates that as a professional body we have                                                                  advice and guidance.
                                                        was that it would be issued in early February to
been prepared to be creative and innovative in
                                                        allow Forces to ensure that PDR systems were in           What of the future? The deal is already 7 months
respect of a remuneration package.
                                                        place from 1 April so that PRP and PRB could              into its 3-year life. Once Conference is over in
The Post Related Allowance took effect from 1           commence on 1 September 2004. We did have                 September the Association will begin to develop a
April and I am pleased to report that most              some difficulty over the way in which PRP would           strategy for the next two years. As I retire in June
Branches have driven the process of negotiation         operate in Forces which have an annual reporting          this year I will watch progress from afar with
and consultation with their Chief Officers in           year for PDR as opposed to linking PDR to                 interest, but also with confidence knowing that
identifying the ‘big jobs’ which should attract a       individuals promotion/incremental dates. The result       there is a sound platform on which to build for
PRA. The criteria are deliberately flexible enough      is not ideal but the only way we could operate it in      the future. I wish my successor, Philip Aspey,
to allow forces to examine their own structures and     practice. There will be anomalies, questions and          good luck in his role as Staff Side Secretary and
decide what is best for them. The 15% that is           disagreements. I hope most of those were                  Chief Negotiator.
  0   2     TheSuperintendent   |   Summer 2003

The Magazine of the Police Superintendents’ Association of England and Wales

                      President: Chief Superintendent Rick Naylor                                      Vice President: Chief Superintendent Ian Johnston
                      National Secretary: Chief Superintendent David Palmer                          Deputy Secretary: Chief Superintendent Philip Aspey
                                Published by the Executive Committee of the Police Superintendents’ Association of England and Wales,
                                                          67a Reading Road, Pangbourne, Berkshire RG8 7JD. Tel: 0118 984 4005.

                                                          Email:       Website:
                                      The views expressed in this publication are not necessarily those of the Executive Committee
                                                                                   Editor: Sarah Gibbons

 New faces at the top
 A number of changes have taken place within                     Chief Superintendent John Reeve has become
 the Secretariat and National Executive                          Secretary for D District after Geoff Comb
 Committee.                                                      stepped down.

 Chief Superintendent Pat Stayt has been                         John joined Thames Valley Police in 1975 and
 appointed to replace Philip Aspey as Deputy                     was posted to Aylesbury where he served for
 National Secretary when Philip becomes                          eight years in Uniform and CID before being
 National Secretary in June upon David                           promoted to Sergeant at Milton Keynes.
 Palmer’s departure.
                                                                 He worked as an Inspector on the force Firearms
 Pat joined Wiltshire Constabulary in 1980 and                   Team with responsibility for close protection

                                                                                                                                                                   Pat Stayt
 the majority of his operational experience has                  issues, following which he was promoted to
 been uniform based. He attended the 1985                        Chief Inspector where he worked as the force
 Special Course.                                                 Press Officer.

 On promotion to Superintendent in 1997 he                       In the summer of 1994, he was promoted to           Hindley, from Greater Manchester Police,
 was seconded to HMIC as the National Police                     Superintendent Crime and Operations at Milton       becomes Secretary of B District.
 Graduate Liaison Officer, returning to force as the             Keynes where he served for three years before       Until recently, Stewart was staff officer to the
 divisional operations Superintendent in Swindon.                taking up the post of Detective Superintendent      Chief Constable. He has now been promoted
                                                                 Specialist Operations at Headquarters. He           to Chief Superintendent, Operations
 Pat’s most recent post in force was that of BCU
                                                                 performed this role for two years before taking     Communication.
 Commander for Swindon. He also spent time
                                                                 up the post as Area Commander for Northern
 as Secretary of the Wiltshire Branch and was a                                                                      Stewart has led the Association’s work on
 member of the Panel of Friends.                                                                                     Command Resilience for several years.
                                                                 In February 2002 he was promoted to Chief
                                                                 Superintendent as Area Commander for Milton
                                                                 Keynes and he has recently been appointed
                                                                 as Detective Chief Superintendent, Head of
                                                                 Crime Support.

                                                                 Julia-Ann Clayton, from Cheshire Police, has
                                                                 been voted onto the NEC to take the reserved
                                                                 place for women Superintendents. She will
                                                                                                                                                                   Stewert Hindley

                                                                 outline her goals for the following year in the
                                             John Reeve

                                                                 next edition of the magazine.

                                                                 Following Rick Naylor’s election as President of
                                                                 the Asssociation, Chief Superintendent Stewart
                                                                                                                       TheSuperintendent   |   Spring 2004   0   3

ACPO challenged over work-life balance concerns
Chief officers in some forces are to be                  each has grasped the findings as an ‘opportunity’
challenged over the health and welfare of                as opposed to a ‘threat.’ All intend to discuss
Superintendents in their forces as a result of           the data with their members and recognise that
the recent medical health questionnaire.                 if there are issues which they wish to share
                                                         with their Command Teams then they need to
Branch officials in the 15 forces showing the
                                                         firstly determine what it is which they wish to
most worrying trends in health and work-life
                                                         achieve for their membership and what they
balance have met with the Association’s
                                                         would have the chief officers do, in order to
Command Resilience Steering Group to discuss
                                                         address the issues.
their findings.
                                                         Some Branches intend to discuss with their
Now some of those Branches have asked that
                                                         ACPO members the data relevant to them,
the findings be taken direct to their chief officer
                                                         others intend to write to the chief officers and
teams to be addressed as a matter of urgency.
                                                         some are minded to involve police authorities
Chief Superintendent Stewart Hindley, from the           in the debate.
Steering Group, said: ‘For the first time since we
started work on Command Resilience we asked
John Deighton to rank order the 43 Forces in                   The initiative has                               caused a few eyebrows to rise and, unpalatable
terms of where they sit. The placings reflect a                                                                 though some of the indications are, the Steering
combined score of medical treatment sought,                      caused a few                                   Group remains confident and convinced that in
plus anxiety and depression levels.’                           eyebrows to rise                                 the fullness of time, the pursuit of ‘work-life
Tom Moran and Stewart described meetings                                                                        balance’ for members of the PSAEW will have
with Branch officials from the 15 forces as                                                                     taken one step nearer to its goal.
‘meaningful and constructive’. The meetings              Tom and Stewart have been asked in some
                                                                                                                ‘It is particularly important that the Association
were held on a Branch by Branch basis and                instances to visit meetings to which all Branch
                                                         members are to be invited in order to facilitate       remains proactive in this vital area of Command
have constituted ‘no holds barred—tell it as it                                                                 Resilience. In order to be effective in achieving
is’ sessions which have explored data specific           debate before chief officers are approached.
                                                         Others have asked the Steering Group members           a sustained work-life balance for our members,
to each of them.                                                                                                it is crucial that we all continue to contribute to
                                                         to present the findings direct to the chief officers
To facilitate those sessions, John Deighton              in the presence of the Branch Executives.              this ongoing process.’
re-visited his generic findings to tease out
                                                         All 15 have been asked for feedback in due             s The Command Resilience Steering Group did
information, which would permit each of the
                                                         course in order that progress can be monitored            make a policy decision within this phase of
forces to be compared specifically against the
                                                         and documented.                                           the work, that Dr Deighton’s overall Report
national findings. In achieving and presenting
                                                                                                                   would NOT be made available for general
15 separate reports, John was able to maintain           As indicated previously, the remaining 28 forces          consumption, as, albeit that individuals are
and safeguard the anonymity of individuals as            will be supplied with pertinent details relevant to       not identified, forces are named and their
had always been promised.                                them as and when this current phase of the
                                                                                                                   trends are illustrated. The publication of
                                                         exercise has been completed.
The reactions and proposed ‘next steps’ by the                                                                     such information would be divisive and non-
Branch Executives concerned have varied but              Tom said: ‘Suffice to say that the initiative has         productive.

New LPI cover
The Association has extended the           he/she advises the insurer,               against them must be directly            if they have any members currently
scope of its Legal Protection              through National Office, that they        connected with their normal duties.      working abroad, indicating the
Insurance policy.                          will be working abroad and obtains        The policy does NOT normally             seconding agency and the job title
With effect from April 1 this year,        explicit agreement from the insurer       cover off duty conduct.                  of the member if known.
members are now covered when               that they will be ‘on cover’.
                                                                                     Branch Secretaries are urged to          Members seeking to work
they are working outside the UK.           All other terms and conditions will       advise Philip Aspey, Deputy              overseas in the future should
The member is only covered if              apply, ie the incident or action          National Secretary, at Pangbourne,       contact Pangbourne direct.
0    4     TheSuperintendent   |   Spring 2004

Coming of Age – Reflections of the
Outgoing President                                                             By former President, Kevin Morris QPM

Well, I am not exactly sure where three years     female and VEM Superintendents to engage          change to pay progression on performance
have gone but my term of office has now           with the Association and take up office at        rather than time based, and an enhanced
ended and I would like to start by wishing        Branch, District and then NEC level.              reward for the ‘big jobs’ has taken a long
Rick and the Association all the very best for                                                      time. From the early embryonic idea through
                                                  Sadly, many of our colleagues seem
the years ahead.                                                                                    to the PNB agreement involved a lot of
                                                  disinterested in the Association except for pay
                                                                                                    discussions, research and hard work – not
It seems rather odd now looking back on my        and when they find themselves in difficulties.
                                                                                                    least by David Palmer, our chief negotiator.
three years as President as so much has           Too many mistakenly assume they have
                                                                                                    Many on the Official Side, I believe, were
happened. Many of you will know just how          nothing to gain or that we have nothing to
                                                                                                    sceptical at first, even suspicious of our
honoured and humbled I felt being given the       offer. How wrong can they be? I was pleased
                                                                                                    motives, and kept waiting for the catch. Of
opportunity to be President. I believe I have     to learn of several colleagues who have been
                                                                                                    course there was none. This was a genuine
had a great career and the last three years       involved with the Association during my three
                                                                                                    desire from a professional organisation to
have been the icing on the cake.                  years who have been successful at PNAC and
                                                                                                    take a radical and long overdue approach to
                                                  are currently on the Strategic Command
When I started, the police reform talks were                                                        pay. The vast majority of members welcomed
                                                  Course. I am sure their knowledge and
in full swing under the then Home Secretary                                                         the change and I believe we can all be justly
                                                  experience of the work of the Association will
Jack Straw. Our President at that time, Peter                                                       proud of taking the lead in this area.
                                                  stand them in good stead and they will go
Gammon, was keen to develop the Association                                                         So what shall I miss? I shall miss the
                                                  on to be excellent and well rounded ACPO
and had already made some vital changes.                                                            opportunity to talk with and influence
                                                  officers. I certainly wish them good luck.
That, together with a supportive team around
me, paved the way for us to develop as a
professional body and not simply as a staff
association. I believe we can all look back
                                                         We all have different skills and abilities; we
with pride at just how well regarded, by so
many different organisations, not least the
                                                            all have different roles to play. It is about
Government themselves, the Association is                understanding that and getting the job done
in this respect.

I believe the Association has ‘come of age’
                                                  Sadly, despite an improved relationship with      Ministers, the Home Office, Senior Officers
over the last three years. The emphasis on
                                                  ACPO as a body and with individual ACPO           and all the political strategy I never thought
BCUs, (not forgetting all our colleagues in
                                                  officers, we cannot escape the fact that too      I would ever be involved in when I joined. I
support commands), and our willingness to
                                                  many of our colleagues appear to receive          shall miss the phone calls at the weekend
support change or recommend alternatives
                                                  disproportionate attention for often minor        from the Press, early morning (very early!)
has been well received. Our progressive
                                                  managerial matters. In this area the work of      cars to take me to TV studios, the incessant
stance on diversity issues, the reserved
                                                  Tom Moran and the Panel of Friends and the        requests from TV radio and newspapers for
places on the NEC, and our memorandum of
                                                  National Office, especially the sound advice      appearances or comments, satellite dishes on
understanding with the NBPA provide
                                                  from Philip Aspey, have been outstanding.         top of vans parked outside my home amusing
testament to our willingness to change and
                                                  Whilst we have moved forward in terms of a        my neighbours, and of course the people.
support all our colleagues. That is not to say
that we do not have much more to do,              professional association, we have not lost        When I appeared on TV or radio, I became
because we have, but I was encouraged             sight of that vital role of caring for our        the Association’s representative – but no
                                                  colleagues and looking after their interests.     one saw Sarah Gibbons, our Communication
recently when I was at ‘A’ District and the
                                                  The two are clearly not mutually exclusive        Manager, whose phone was never off,
host force, in line with ‘A’ District’s wishes,
                                                  and keeping the balance only adds to our          working all hours too in order to ensure a
invited all their female and visible ethnic
                                                  reputation.                                       police perspective was available from us.
minority colleagues to the meeting to see
what we do. I am sure, perhaps slowly at          It is perhaps in the area of pay that many will   Rick as well played a vital role as the needs
least, we will encourage more and more            remember the significant change. The recent       of the Press are insatiable and although we
                                                                                                               TheSuperintendent   |          2004
                                                                                                                                       Spring 2002                  0                                            5

                                                                                                                                                     Kevin Morris and his family at Buckingham Palace where he
                                                                                                                                                     received his QPM
thought he would share the burden at first, it      and I can’t thank them enough. David Palmer           we are to evolve as a Service and as an
became obvious that the Press simply soaked         has often been heard to say that he made              Association.
up all we could provide – especially as he is       me look good but it is the whole team at
                                                                                                          On that last point Rick will, I know, manage
so good at it.                                      Pangbourne who made David look good,
                                                    especially Wendy, his PA. Which sums it all           that change extremely well. He is a great
I shall miss David Palmer asking me if I have                                                             person and will be a great President taking
                                                    up really, teamwork. We all have different
remembered everything for the next meeting.                                                               things forward and on to better things still. I
                                                    skills and abilities; we all have different roles
I shall miss the smile on Wendy’s face when I                                                             do not believe the Association could be in
                                                    to play. It is about understanding that and
asked for a paper she had already sent me           getting the job done.                                 better hands.
and I had forgotten – she always had spares!
I shall miss people asking just how many            For me, the future is to take on a completely         Thank you all for a great three years and for
                                                    different complexion. For those of you                the great honour you afforded me, and may I
phones I have lost or broken and the fun we
                                                    remaining in the Service I wish you luck.             wish you and your families all the very best
have had along the way – often at my
                                                    There will be some certainties about what you         for the future.
expense – but not undeservedly I have to
                                                    do, what you will be expected to do, and what
confess!                                                                                                  s Kevin was presented with his Queen’s
                                                    you can achieve. Paradoxically, having to
Behind all that the small but perfectly formed      change being the most obvious. However,                 Police Medal by Prince Charles at
support team at Pangbourne in the shape of          whilst change can be challenging but also               Buckingham Palace the day after he
Janet, Sue, and Wendy have been wonderful           disruptive, it is I believe inevitable and vital if     stepped down as President.

Conference update
Fringe meetings at Conference are proving so popular that they will each        affairs spokesman to address delegates, and the Home Secretary will
be staged only once this year.                                                  deliver his keynote address to Conference on Tuesday morning.

In previous years, presentations have been repeated so that delegates           Other presentations include terrorism, roads policing and the future
can choose to attend more than one of interest.                                 of policing in the UK. Question Time will be held on the final morning
                                                                                as usual.
However, a number of Association Business Areas, organisations, and
other agencies have applied for permission to stage a fringe on a topic         Conference this year takes place at the Chesford Grange Hotel, near
related to the overall theme, Who Cares?                                        Kenilworth, Warwickshire, between September 13-16.

Each of the three main political parties has agreed to send a Home              Branches will be sent details of how to register for attendance in May.
  0   6     TheSuperintendent   |   Spring 2004

 Public support key in roads policing
 A Roads Policing Business Area has been            Ch Supt Barnett added: ‘There are also          not be the sole means employed by the
 created by the Association to mark the             those who commit motoring offences not          Service and police officers properly trained
 importance this issue has in the minds of          in the cause of criminality, but by the way     and equipped should be deployed in a visible
 the public.                                        they choose to drive, either deliberately or    and effective manner to apprehend criminals
 Chief Superintendent Derek Barnett, from           through carelessness. The consequences          and to prosecute those who drive dangerously
 Cheshire, holds the portfolio on the NEC.          of their actions are no less serious and life   and commit serious traffic offences.’
                                                    threatening to the thousands of people
 He said denying criminals the opportunity to                                                       Ch Supt Derek Barnett warned that the
                                                    seriously injured and killed each year on
 use the roads and making our roads safer                                                           support of the public is vital in tackling
                                                    our roads.
 for the public are core duties of the Police                                                       crime and saving lives on the roads.
 Service and set up the Business Area with          ‘The Police Service has a duty to preserve
                                                                                                    He said: ‘The Association supports a review
 wholehearted support from colleagues.              life and should take all necessary measures
                                                                                                    of the sanctions available to the courts that
                                                    within the powers granted to them by law
 He pointed out that criminals use vehicles and                                                     penalises the most dangerous and prolific
                                                    and which are clearly proportionate to the
 travel on roads to commit crime, transport                                                         offenders and recognises the distinction
                                                    risk of life and serious injury.’
 stolen goods, drugs and illegal firearms.
                                                                                                    between the activities of those who place
 Vehicles are damaged, stolen or have               He said that the Association supports the
                                                                                                    the public at risk with clear intent and those
 property stolen from them and criminals            use of technology, such as Automated
                                                    Number Plate Recognition and speed              whose conduct is less wilful.’
 violate traffic laws such as driving without
 insurance, tax or MOT, dangerous driving,          detection cameras in bringing to justice        s A series of presentations on Roads
 speeding, driving whilst under the influence of    those who put others’ lives in danger.            Policing will be held at the Association’s
 drink or drugs, and driving whilst disqualified.   But he added: ‘The use of technology should       Annual Conference in September.

                                                                                             Assistance for
                                                                                            Hearing Panels
The Police Foundation feels it important to bring to the attention of senior police managers a new
publication, Police (Conduct) Regulations 1999: A Guide for Panels. It is authored by Stephen Twist,
Barrister and Peter Bagshaw, ACC North Yorkshire Police.
This guide is designed to be of practical utility to presiding officers, members of panels, and panel advisers.
It provides practical assistance in making informed choices, handling tactical and ethical issues, and avoiding
pitfalls both before and during a hearing. Additionally, the authors have included a wide range of flexible
solution-proforma that can be adapted to resolve many of the difficult problems that arise in such hearings.
 The Police (Conduct) Regulations 1999: A Guide for Panels will be available free of charge as a download
from the Foundation web site,, from March 2004. The information on the 1999
regulations and the law relating to them contained in the Guide is current as of 1st January 2004. Updates
will be made available on-line through the Foundation’s web site to reflect future changes to regulations,
Home Office guidance, recent cases and IPCC revisions.
It is our considered belief that the guide can make a significant contribution to better informing individuals
involved as panel members as well as bringing greater uniformity to the overall misconduct hearing process.
Should further information be required, contact William Saulsbury at the Police Foundation on e-mail:, telephone: 020-7582-3744, fax: 020-7587-0671.
                                                                                                            TheSuperintendent   |          2004
                                                                                                                                    Spring 2002   0   3

Improving mental health awareness
By Sergeant Jon Dowd, Northumbria Police

In October 2003, Northumbria Police piloted          The US research involved 200 trained and          University around a 40 hour Northumbria
the UK’s first structured Mental Health              non-trained operational officers in three US      Police Mental Health Awareness course. As in
Awareness course based upon the American             police Departments – Seattle, Olympia and         the US, local service users and organisations,
concept of ‘Crisis Intervention Training’ (CIT).     Portland (Or). It showed that officers            health professionals and academics wrote and
Dr Shaun Parsons, a Forensic Psychologist            considered the training to be extremely           delivered the training to 27 volunteer officers
with Newcastle University, and myself                valuable and provided operational and career      from the Tynemouth Area Command. A
developed the training, specifically for frontline   advantages to those trained. Those officers       professional acting group were also employed
operational officers. It aimed to provide them       who had been trained were three times more        to perform role-plays of mental health related
with the knowledge and skills required to            likely to make accurate risk assessments of       incidents. Trained officers then returned to
interact, in a more appropriate manner, with         mental health conditions. American mental         frontline duties and were allocated to deal
mentally vulnerable people at ‘the point of first    health organisations whole-heartedly              with any incident identified as involving mental
contact’. The reduced potential for violent          supported the training as they felt it provided   health issues by the control room.
confrontations results in improved safety for        the mentally vulnerable with a level of police
the mentally vulnerable, officers and the            service previously denied to them.
public in general.                                   Within Northumbria Police, 400 officers were
The CIT concept was instigated in the U.S. as        surveyed. 100% felt that mental health
a result of mental health service providers and      training would increase their confidence and
users’ concerns about the inability of Police        97% felt it would increase their effectiveness
Officers to correctly recognise the signs and        when dealing with the mentally vulnerable.
symptoms of mental illness that inevitably           90% volunteered to be trained in any future
causes officers to misinterpret apparently           pilot project. Only 32% claimed to be aware of    As a result of the evaluation it is estimated
irrational behaviour. The training is now            mental health legislation and force policies. A   that Northumbria potentially deal with up to
delivered across the US and is supported by          personality survey of both US and Northumbria     13,000 mental health related ‘point of
National Health organisations and Amnesty            officers showed that they both had identical      contact’ incidents per year. In the pilot site,
International (USA).                                 personality structures and this indicated that    the duration of mental health incidents fell by
The CIT concept was researched                       the benefits seen in the US could potentially     up to 20 minutes on average after the training
as part of a Fulbright Commission                    be achieved in the UK.                            had been delivered. This equates to a time
Police Fellowship by myself in                       Currently, of over 40                             saving of over 4,300 resource hours across
2002 and also supported by The                       courses listed in the                             the force area. With more rigorous resource
University of Newcastle. The                         Centrex course portfolio,                         allocation by the control room, this figure
training is written and delivered by                 not one refers to mental                          could rise considerably. Allocation time to
mental health service users, charitable              health training. Much                             such incidents also fell by an average of five
organisations, professionals and academics.          research has shown that                           minutes. As a result of the training, officers’
This enhances the credibility of the messages        the number of contacts between police             ability to correctly risk assess mental health
being delivered. Experiential learning allows        officers and mentally vulnerable people are       conditions rose by 55% and a significant shift
officers to consider their previously held           increasing (Walker 92, Berry 96, Kearns 99,       in their attitudes towards mental health issues
attitudes towards mental illness and health          Dowd 2004). Many local initiatives seek to        was found. This shift was largely sustained
professionals provide expert advice on how to        provide mental health awareness but tend to       over a three-month period. Additionally,
most appropriately deal with a range of              be very short and poorly resourced. Over the      trained officers were more likely to refer
commonly occurring mental health conditions.         years there have been many calls for the          individuals to alternative services, detain
                                                     Police Service to address this, inevitably as a   mentally vulnerable people, under Section
                                                     result of high profile incidents, but as yet no   136 and criminal legislation more often and
                                                     real concerted effort has been made.              transport less mentally vulnerable people in
                                                                                                       police vehicles.
                                                     As a result of the research conducted, and
                                                     with the support of ACPO, The Police              The project has now been awarded The
                                                     Complaints Authority, MIND, The Zito Trust,       Queens Award for Innovation in Police
                                                     The Alzheimer’s Society and many other local      Training 2004. This means we will be training
                                                     organisations, a five-month evaluation            all of our firearms officers and hostage
                                                     programme was designed by Newcastle               negotiators.
 0    8    TheSuperintendent   |   Spring 2004

Call to establish Local Policing Contracts
By Mark Oaten MP, Liberal Democrats Home Affairs spokesman
I hold the police in the highest esteem, and       public to have a say in local policing, we reject
have always been hugely impressed by the           the suggestion that police authorities should be
quality and dedication shown by our police         directly elected. To go down that road would
officers. The Liberal Democrats recognise          compromise the strong and important principle
that constant change and pressure from             of political independence of the British police.
Westminster and Whitehall is unhelpful, and        However, we would strengthen the role of
we are not in the business of reform for           police authorities, upping representation so all
reform’s sake. I am nonetheless keen for           police force areas have complete geographical
us to take necessary steps, through better         coverage. The authorities would also be given
technology and structural reform, to help          a broader role in auditing local operational
forces to do their vital work more efficiently     policing as well as ensuring that the Local
and with a clearer idea of who they are            Policing Contract is adhered to.
accountable to.
                                                   An important area which we believe has been

                                                                                                                                                  Mark Oaten
The first of our proposals is to establish local   neglected by the Government is the issue of
‘policing contracts’, which would see the local    who polices our borders. At the moment, that
authority, the police authority and the Chief      responsibility is shared between three
Constable working together to agree levels         agencies. We would create a uniform National
of neighbourhood policing. The public are          Border Force with police officers from forces       Technology is needed as well as sufficient
currently looking at an average increase of        with responsibility for ports and airports          staff. Although there have been cuts in
£13 per household on the policing part of their    working together with HM Customs and Excise         bureaucracy, I believe there is still too much
council tax. Many do not see the relationship      and the Immigration and Nationality                 time spent filling forms and writing up reports.
between the increased funding asked of them        Directorate. This force would tackle terrorism,     When I was out with the police recently, there
and the policing service provided, and we want     drug smuggling and organised immigration            were people approaching officers and spitting
that to change. People need a say in how their     crime.                                              at them. The offenders were not arrested on
council tax contribution is spent, and some                                                            account of limited resources, not aided by the
assurances about the resulting minimum level                                                           prospect of taking them back to the station for
of service.                                                                                            two hours and filling out endless forms. The
The contract would essentially serve as a             We want to make                                  Liberal Democrats would equip officers with
‘minimum policing guarantee’ for local people.                                                         the latest in mobile technology to allow officers
Elected councillors on the local authority would         dealing with                                  to file reports from the street, freeing up
negotiate the level of funding available to                                                            valuable time to keep officers on patrol. We
the police authority over a three-year period,         crime an easier                                 would also get the National Audit Office to
and the resulting agreement would include                                                              review the levels of bureaucracy in the police
reference to any money spent on local                 job for the police                               to help make further cuts in paperwork.
authority neighbourhood wardens or other                                                               I believe we can do more to improve the
street patrols. The document would then                                                                visibility as well as the effectiveness of the
specify the minimum deployment of police and                                                           police, and one way in which we can do that
community support officers required in each                                                            is by putting detectives in uniform. Of course,
                                                   I have also said that I favour the expansion of
district or borough. The Chief Constable would                                                         we do not want to jeopardise undercover or
                                                   M15 and the intelligence services, allowing
always maintain operational independence but                                                           any other sensitive operations, but there is no
                                                   for greater surveillance of terror suspects and
would be obliged to maintain a minimum level
                                                   the use of intercepts as evidence in court. Not     reason why detectives could not be in uniform
of policing cover.
                                                   easy words for a liberal, but a response that       for their more routine tasks. I don’t think there
The relationship between police and community      is needed.                                          should be a culture whereby being in plain
would be further improved through the use of                                                           clothes is viewed as a perk of seniority.
                                                   At present every police officer starts his or her
named beat officers. We would introduce fixed
                                                   career on patrol and there are undeniable           In proposing these policies we want to make
term contracts for beat officers recognising the
                                                   benefits of such training. However, I am also       dealing with crime an easier job for the police.
important role they play and ensuring stability.
                                                   conscious that there are specialists in industry    We are more than aware of the huge and
We would also ask HM Inspectorate to carry
                                                   and the public services who want to bring their     growing responsibilities shouldered by officers,
out a thematic inspection of the patrol function
                                                   skills to law enforcement and to have the           and the rising expectations of what they can
to reassure communities that best practice is
                                                   opportunity of becoming a police officer in the     achieve in terms of public safety. We want to
being implemented.
                                                   process. That is why I want to create a new         provide reforms that give officers a real chance
Whilst the Liberal Democrats are eager for the     entry level for specialists.                        to meet those goals.
                                                                                                            TheSuperintendent   |          2004
                                                                                                                                    Spring 2002   0             3

Focus on delivering local control
By David Davis MP, Shadow Home Secretary

           The Superintendents’ Association
             has an important role to play

When the Government launched their                  for seven years. Rather than simply ‘explore’
consultation document on reform of the Police       local control, I believe we must actually
Service last November, the Home Secretary           deliver it, and this belief forms the basis of
stated he expected ‘a lively and positive           Conservative policy.
response to this document’. Whilst he was
                                                    We believe that neighbourhood policing is not
right on the first point, you will be unsurprised

                                                                                                                                                  David Davis
                                                    simply about increasing police numbers, it is
to hear the second was rather over-optimistic.
                                                    about making the police answerable to the
In fact, of the major organisations representing
                                                    communities they serve. Neighbourhood
police officers – from the Police
                                                    policing cannot be achieved through central
Superintendents’ Association to the Police
                                                    direction from the Home Office, and the
Federation and ACPO- all have raised                                                                   transferred to directly elected police
                                                    belief that it can is the central flaw in the
concerns about the direction indicated in                                                              authorities. On the very important issue of
                                                    Government’s approach. Central control limits
the proposals.                                                                                         regional crime, which crosses borders
                                                    police independence, diminishes motivation
These criticisms are understandable, given the      and removes local ownership of decision-           between authorities, we believe this is best
lack of any clear structure to the Government’s     making. Neighbourhood policing has to be           dealt with by inter-force co-operation, rather
plans. As is too often the case, we see their       driven by local control. We must encourage         than top-down control.
obsessive meddling with structures and              people to be more actively involved in policing    Another important element of our proposals is
reliance on centralised targets rather than         in their area, giving local communities            changing the way in which local police forces
giving local forces the freedom they need to        ownership of their police force.
                                                                                                       are funded. Rather than an array of specific
devise local solutions to local problems.
                                                    Our proposals, on which we welcome views           grants that can only be spent on Home Office
From discussions my colleagues and I have           from professionals such as yourselves, include     priorities, we believe the police grant should
had with officers at all levels, we are convinced   setting up a National Police Bureau, as an         be issued instead as a block grant. Local
that the only way to improve performance on         umbrella organisation reporting directly to the    police authorities should be accountable to
the ground is to free officers from the burden      Home Secretary. We would transfer the broad        local people, not to officials in Whitehall, for
of over-regulation and bureaucracy to which         range of national policing functions to this new   how their money is spent.
they have been subjected, and to enhance            body, which would oversee the National Crime
significantly the degree of local control over                                                         We are still engaged in developing the detailed
                                                    Squad and the National Criminal Intelligence
patterns of policing.                                                                                  policy to build on the framework I have outlined
                                                    Service, with appropriate liaison with the
                                                                                                       above. The Superintendents’ Association has
Despite repeated claims since taking office         Security Service, Metropolitan Police, HM
                                                    Customs and Excise and other relevant              an important role to play in that process, and I
that they wished to cut red tape, the
                                                    agencies. These are the proper concern of          look forward to a constructive dialogue as the
Government has, in fact, introduced 350
                                                    national policy-making, which it makes sense       debate continues on how we deliver effective
new regulations since 2000 alone.
                                                    to co-ordinate at this level.                      neighbourhood policing.
The National Police Plan contains more than
50 ‘actions and priorities’, entailing further      Beyond this, however, we propose strictly          The Government’s consultation paper showed
paperwork and administrative burden for Basic       limiting the Home Secretary’s role. We believe     ministers have belatedly turned their attention
Command Units. Hazel Blears wrote in the last       he should have no role in local policing other     to a problem of their own making. In doing
edition of this journal about ‘wanting to           than to set the overall national level of police   so, they have done more to highlight their own
explore the genuine empowerment of local            grant, and to intervene only in the most           failure and demonstrate the need for a new
police leaders’. I expect many of you will have     extreme circumstances. The functions               approach, which will free senior officers at a
shared my view that this is too little, too late,   currently executed by the Home Secretary,          local level from the stifling burden of Home
from a Government which has been in office          other than those listed above, would be            Office diktats.
 1    0      TheSuperintendent   |   Spring 2004

A Powerful tool for front line officers
‘Front-line officers have one point of contact for all   Following presentations and evaluations it was         Ch Supt Roberts stresses that the capability of
their information’                                       decided that the Niche RMS could provide               the system increases with the addition of each of
                                                         everything Cleveland needed to fulfil its doctrine.    the various modules. ‘The more elements, the
A single database stores all core operational data.
                                                                                                                greater power of the tool – and thus the greater
                                                         Ch Supt Roberts confirms that: ‘Niche was the
One simple query, on a name for example, will                                                                   the potential for officers.’ It is with all the parts of
                                                         most cost-efficient and available system at the
identify all incidents, people, addresses, vehicles                                                             the whole that the system functions best.
                                                         time in terms of Records Management. It met all
or other property related to that name, or similar
                                                         the criteria providing an integrated approach to       The Niche RMS heralds a new era, in terms of
searches – with photographs.
                                                         storage, linking and retrieval of information.         management information for Police purposes while
And the best part?
                                                         ‘We felt it would ensure that crime was properly       retaining compatibility with national schemes. More
Officers in Cleveland will soon be able to do this       handled the way it should be all the way through       than that, it empowers front-line officers with vital
from anywhere in their Force area.                       the system, from cradle to grave.’                     information when they need it most and improves
                                                                                                                operational workflow management and the tasking
Chief Superintendent Adrian Roberts believes remote      Cleveland had found an RMS that would provide
                                                                                                                of incidents and units.
access is an inevitable part of Force progress and       the information it needed in the format it wanted
officers have already begun trialling the idea.          through end-to-end task management.                    Sounds too good to be true?
2004 sees the introduction of a pilot scheme for         With automated cross-referencing and audit trails,     Ch Supt Roberts is quick to admit that adopting
remote working based in Cleveland. Officers will         Niche RMS greatly assists in compliance with new       RMS was not an easy task. It meant the force was
trial the Personal Digital Assistant – PDA – in three    national protocols such as the National Crime          committed to a complete re-evaluation of ‘current
areas of Middlesbrough. Initially providing officers     Recording Standard – NCRS.                             critical business processes, to ensure they met
with extra information, they will ultimately become                                                             with best practice and were fit for purpose.’
input devices, unleashing the potential for full         It also has the capacity to improve the quality of
mobile working.                                          data for Activity Based Costing, making future         He adds: ‘It was a great challenge and no-one
                                                         decisions better informed in terms of cost             should underestimate the time and effort needed –
But Ch Supt Roberts acknowledges that they did           effectiveness and use of resources. It provides        but this was valuable work in its own right.’
not arrive at their current situation without grit,      greater insight and a more accessible perspective
determination……and a bit of help from Canada.            on the workings of the Force.                          Training followed the same pattern.

A year ago Cleveland launched its Force Change           Niche can be fully integrated with existing local      ‘Initially there was a significant training burden to
Programme, increasing the role of community              and national systems. Existing systems such as         get sufficient staff up to speed with the system to
police teams in incident management. A new               Cleveland’s Performance Management System              enable a big bang type of roll-out.’
approach meant the incident management module            or TPAM (Team Performance and Accountability           But additional training is relatively light as all
of a new Records Management System – one                 Mechanism) – still function with the added value of    modules follow the same principles and structure
enabling supervisors and community officers to           one information source, increasing the consistency,
manage workflow at community level.                                                                             of a Windows-based system.
                                                         reliability and comparability of performance data.
Ch Supt Roberts compares it to ‘the chicken and                                                                 So would Cleveland change anything, or has
                                                         Ch Supt Roberts highlights the opportunities to
egg’ scenario.                                                                                                  it found its panacea?
                                                         improve quality of service.
‘In terms of which came first we could not take                                                                 ‘With hindsight we might have been better to have
                                                         ‘The database helps us to spot trends and
one without the other; a new RMS would enable                                                                   launched with a module that was less of a work
                                                         problems before they develop, benefiting both
change but only through changing ourselves would                                                                delivery tool.’ The choice of initial module did mean
                                                         the community and the police.’
we be able to introduce one.’                                                                                   that there was some initial ‘cultural resistance’ but
                                                         Remote working will also give officers 20:20 vision,   this has been overcome.
They needed a new system to capture and track            one database storing information that is accessible
incoming information in one database. It needed to                                                              The full potential of the Records Management
                                                         through one search.
facilitate allocating resources to required tasks                                                               System will not be realised until implementation
through more efficient data-linking and extraction       The Niche RMS is a Commercial-Off-The-Shelf            is complete. As the full capabilities of the system
than the stand alone systems of the past. And they       product developed with a modular structure which       become apparent demand for further installation is
needed all this at a reasonable price.                   provides a fully integrated Records Management         increasing across the Force. It is an incremental
                                                         System. Cleveland began with the task/workflow         process and Cleveland looks forward to the
The solution was to come from a leading software
                                                         module and it is introducing crime and intelligence    development of remote working and the wider
development company based in Winnipeg, Canada.
                                                         modules later this year. When implementation is
                                                                                                                benefits of ‘single keying.’
Aside from developments in the UK Policing               complete the Niche RMS will provide information
market, Niche Technology has agreed a $16.8m             about custody, case file preparation, crime            However, those who have been introduced to the
deal to supply its Records Management System to          recording, intelligence, property and incident         Niche RMS and its capabilities, such as Ch Supt
the Royal Canadian Mounted Police. Niche is also         managing facilities. The system also supports the      Roberts, are left in no doubt that through its use
rolling out its product on a global scale in the USA,    record management requirements of other                ‘the benefits for all officers are not only enormous
Australia, the Caribbean and Africa.                     specialised police activities.                         but exciting.’
 1    2    TheSuperintendent   |   Spring 2004

‘Carry on nurse’                                                                          By Peter West, Kent Branch Secretary

The article by Mike McAndrew in the winter          nurses are currently deployed from four of               ‘Custody nurses do an excellent job, a job I
edition of this magazine, ‘What the doctor          the nine busier BCUs (Medway, Maidstone,                 feel would be done a lot better when they
ordered’, is most thought provoking and raises      Folkestone and Canterbury). A fifth team is              are able to prescribe medicine’. Civilian
many legitimate concerns, not just for the          being recruited and will be based in North Kent          Detention Officer – South East Kent CBU
Police Service but for the medical profession       by May 2004. All teams of nurses are provided            ‘The custody nurse is very important and
as well.                                            with a vehicle, and are available to all custody         has made a significant improvement to the
Having posed some very real issues around the       officers within the county, either immediately,          management of detainees in police station
growing trend for the Service to replace police     or from within a short driving distance                  cells’. Independent Custody Visitor.
surgeons with custody nurses, and mentioning        24 hours a day. Their roles include:-
                                                                                                         These views mirror those of my own custody
my own Force, Kent, in particular, it seems         s Clinical assessment of detainees                   staff; this scheme has been a quantum leap
most odd that he stopped short of finding out
                                                    s Health and behaviour monitoring                    forward in terms of prisoner welfare and
how the custody nurse scheme is working
                                                    s Fitness for detention assessment                   professional medical support for police officers.
                                                    s Fitness for interview assessment                   The Home Office appears to have a similar
I will complete this unfinished work by
                                                                                                         view. In a Home Office report entitled ‘Deaths
describing the scheme in Kent, and address          s EBA/DNA blood sampling
                                                                                                         during or following Police contact, statistics for
the qualitive issues that Mike raised. I must       s Preparation of safe and appropriate care
                                                                                                         England and Wales’ – April 2002 to March
also stress that I am not personally involved         plans                                              2003 – initiative number 15 states:
in the custody nurse scheme, I am a BCU
                                                    s Administration of medicines
Commander and also the Kent Branch Secretary,                                                                ‘By improving the standard and delivery
                                                    s Verification of death                                  of clinical treatment for detainees, the
or in other words, a customer of the service
provided by our nurses.                             s Behaviour monitoring                                   introduction of nurses and other healthcare
                                                    s Injury assessment and documentation
                                                                                                             professionals to police custody suites is
Historically in Kent, the forensic and custodial
                                                                                                             seen as a key initiative in helping to reduce
medical service was provided in the main by         s Practical support and professional advice
                                                                                                             the number of deaths in police custody’
general practitioners, appointed and trained          to Custody Officers
for the role of Forensic Medical Examiner.                                                               The quality of evidential statements provided to
                                                    s Briefing the FME if call out is necessary
Research found that 5%-10% of FME call                                                                   investigators, and its presentation in court has
                                                    Our Force Inspectorate carried out a survey          not been at all problematic. Indeed, it would be
outs in Kent were of a forensic nature. The
                                                    with custody officers, civilian detention officers   arrogance in the extreme to suggest that being
remainder called upon the services of a highly
                                                    and independent custody visitors last year to        a doctor makes you anymore capable or
trained specialist doctor to be called out at
                                                    establish how effective they believed the            credible as a witness. Our nurses have proved
all hours of the day and night to treat minor
ailments and certify whether a person was fit       scheme to be, the availability and timeliness        themselves to be highly proficient witnesses,
for detention.                                      of nurses, and other relevant questions.             prompting a congratulatory letter from the
This level of specialist service was more           The findings of the survey found that the            Chief Crown Prosecutor.
comprehensive than that provided by the             service provided to be extremely effective           Finally, that sensitive issue of best value. Mike
NHS. Imagine walking into an Accident and           on all counts:                                       concedes there is a place for nurses and
Emergency or Minor Injuries Unit with a                 ‘The scheme is a step forward in the level       appears to acknowledge that in certain aspects
swollen cheek or bloody nose and expect to              of care we can provide to the detained           of assessment and care, nurses are equally as
be examined by a doctor in the first instance.          persons. They allow a much better and            effective as a doctor, but cost considerably
Another aspect of concern to custody staff was          accurate assessment of detained persons          less. This surely makes a compelling case of
the availability of the FMEs who quite often had        and in many cases have saved hours upon          need for both Forensic Medical Examiners and
to juggle the challenging demands of their day          hours of officer’s time’. Custody Sergeant       Custody Nurses; the best value argument is
job, with their FME obligations.                        – North Kent BCU                                 about matching those resources and skills to
The objectives of our service, introduced in            ‘I think that the custody nurses have            our demand profile.
January 2000, was to improve the standard of            provided an excellent service for both the       This is not an exercise in cost cutting, far from
prisoner clinical care, to concentrate specialist       police and the people who are in police          it, it is providing a permanent professional
medical skills on forensic examinations and to          detention. From my experience, they are          medical capacity within our custody units, with
achieve best value.                                     punctual and very knowledgeable’.                overarching FME support at a similar overall
Four teams of suitably qualified and trained            Custody Sergeant – South East Kent BCU           cost to the previous FME ‘on call’ scheme.
                                                                                                            TheSuperintendent   |          2004
                                                                                                                                    Spring 2002   1
                                                                                                                                                  0                 3

New legislation to impact on the Service
Jayne Monkhouse, the Association’s Equal Opportunities Advisor, rounds up some of the new
legislation and Regulations on the policing horizon
New Disability Discrimination Legislation           A non-disabled fellow employee also takes six
                                                    months’ sick leave (because he has broken
The employment provisions of the Disability
                                                    his leg) but is not dismissed. This would be
Discrimination Act (DDA) will be extended to
                                                    unlawful direct discrimination. However, if the
cover police officers from October. This will
                                                    policy has been applied equally to disabled
mean that all policies and procedures operated
                                                    and non-disabled staff there would be no
in Forces will need to be reviewed in the light
                                                    direct discrimination.
of the new laws.

                                                                                                                                                  Jayne Monkhouse
                                                    However, because of the requirement to
Any blanket bans operated by a Force (eg
                                                    consider making reasonable adjustments the
that all diabetic officers cannot drive) will be
                                                    Force could face a good claim for failure to
potentially unlawful and Force policies on
                                                    make reasonable adjustments to the policy.
sickness absence will need urgent review.
                                                    Forces must consider whether any provision,
The DDA will protect any officer ‘with a            criterion or practice would adversely impact
physical or mental impairment, which has a          upon a disabled employee. If so, it may            framework for the resolution of disputes in
substantial and long-term adverse effect on         be necessary for the employer to make              the workplace.
his ability to carry out normal day-to-day          reasonable adjustments. The DRC recommend          The statutory procedure in respect of
activities’ from less favourable treatment at       that a redundancy policy that has sickness         grievances will require employees to set out in
work. It will not be possible to justify direct     absence as a selection criterion is amended        writing the nature of their grievance and send
discrimination against an officer on the            so that disability related absence is excluded     it to his/her employer. The act of sending the
ground of his or her disability.                    and disability related sickness is recorded        initial grievance letter will automatically extend
The DDA says that an employer’s treatment           separately.                                        the time limit for lodging a claim at an
of a disabled person amounts to direct              This example could apply to a detriment            Employment Tribunal from three calendar
discrimination if:                                  suffered short of dismissal – for example, the     months less one day by a further three
                                                    common practice in Forces of putting an            months. The initial letter must be sent to the
s It is on the ground of his disability
                                                    officer on half pay after 6 months sickness        employer within the first three months. The
s The treatment is less favourable than the         absence or no pay after 12 months. These           employee must wait 28 days from sending the
  way in which a person not having that             policies routinely discount periods of             letter before lodging their claim at a Tribunal.
  particular disability is (or would be) treated,   pregnancy related sickness absence because         Failure to comply with the procedure will
  and                                               this would constitute unlawful direct sex          adversely affect either party’s subsequent
s The relevant circumstances, including the
                                                    discrimination. For similar reasons, the           award in a Tribunal case.
  abilities, of the person with whom the            policies will need to be reviewed after October
                                                                                                       The Regulations will automatically apply to
                                                    to ensure that they do not give rise to unlawful
  comparison is made are the same as, or                                                               Police Staff from October. By reason of an
                                                    discrimination on the grounds of an officer’s
  not materially different from, those of the                                                          agreement reached at the PNB, the provisions
  disabled person.                                                                                     in respect of grievances will be extended to
                                                    New Dispute Resolution Regulations                 police officers as soon as possible thereafter.
Further, the DDA will require a Force to make
‘reasonable adjustments’ to any provision,          The DTI has recently issued the Dispute            New Fairness at Work Procedure
criterion or practice applied by the Force or to    Resolution Regulations under the provisions
                                                                                                       After several years in consultation, guidance
any physical feature of premises occupied by        of the Employment Act 2002.
                                                                                                       on a new Fairness at Work/Grievance
them, that impact adversely on a disabled
                                                    From October 2004, all employees and               Procedure for the Police Service has been
                                                    employers will be required, in the event of        agreed by Ministers and is to be issued by
The Disability Rights Commission has issued         an employment dispute, to follow the new           the Home Office shortly.
a Code of Practice that explains the law and        statutory dispute resolution procedures.
                                                                                                       The guidance sets out good practice principles
gives examples of good practice.
                                                    The Regulations set out minimum statutory          in the resolution of workplace disputes, some
They cite as one example, the case of a             grievance and disciplinary procedures that         of which has already been adopted in some
disabled person with serious long-term back         employers and employees must use, extend           Forces. However, Forces will need to review
pain takes six months’ sick leave because of        the time limit for lodging a claim at an           their procedures to ensure that they follow
his disability, and is dismissed by his employer.   Employment Tribunal and seek to provide a          best practice.
New 3 day

                                                 The International
                                                 Police Conference                    11 - 13 May 2004
                                                    & Exhibition
                                                                                  NEC Birmingham, UK
                                                                                             Halls 7 & 8

         The ultimate forum for                                             the future of policing

          FREE seminars featuring a guide to the Sirene UK project, the Freedom of Information Act and the latest
          thinking on Forensics, hosted by:
               •The National Criminal Intelligence Service
                  •The Police Superintendents’ Association - sponsored by
                  •LGC and Forensic Alliance
          Meet more than 150 world-class exhibitors face-to-face, covering all aspects of policing and public security.

          Explore the latest innovations within the IT and Communications Village.

          View new product launches first allowing you to meet suppliers, handle the latest technology and make
          informed purchasing decisions on the spot.

          To register FREE today and to view the latest seminar timetable, go to:

 In association with:
                        The Association of
                        Police and Public               Ticket hotline: 0870 429 4330
                        Security Suppliers
                                                                                                           TheSuperintendent   |          2004
                                                                                                                                   Spring 2002   0
                                                                                                                                                 1               5

Professionalising policing – the way forward
Mike McAndrew, the Association’s national lead for Human Resources, was invited to speak at the
Police Skills and Standards Organisation's Annual Skills Conference in Birmingham in March.

He spoke about standards and qualifications        I believe that I attend more national HR-related
and how they help to deliver professional          meetings than anyone else in British policing.
performance management.                            This means that I am uniquely placed to
The following is a heavily abridged version        comment on the way that the ICF has come to
of his speech :-                                   underpin the whole range of HR activity. It is
I joined the Met straight from school as a 19      hard to over-emphasise the changes which
year old from rural Cheshire 35 years ago. I       have taken place.
am absolutely sure that those who had the          If what I say seems self-evident, remember

                                                                                                                                                 Mike McAndrew
perception to select me had not the slightest      that this sort of language was alien to much
idea as to how I matched up to the demanding       of the Police Service just three years ago.
role they were putting me in to. The role was      Any discussion on people management or
wholly undefined. I got in because I had 5         development now starts with mention of the
'O' Levels and people with 'O' Levels did not      ICF and a PSSO representative is an essential
apply to be cops in those days – of all the        member of any group looking at such areas.         The consequence of ill-informed selection
essential requirements for a cop, possessing       Occupational standards, role requirement and       processes are poor performance from square
five 'O' Levels should have been one of the        competence are used as though they have            pegs in round holes, unsettled staff and,
least important.                                   always existed.                                    ultimately, the risk of legal proceedings and
I got promoted through the Met's competitive                                                          tribunal action if decisions are not evidence-
                                                   What does this change mean :-
system. We learnt huge chunks of law and                                                              based against objective criteria.
procedure parrot fashion and those of us with      s Individuals can prepare themselves properly      A needs-based approach to allocation of
photographic memories were made! Once                for their chosen career pathway.                 training will prevent a scandalous waste of
again, of all the essential requirements for the   s We can select the right people for the right     time and money for training events which are
most important posts in the Police Service –         role and then provide them with the right        neither wanted nor needed.
Sergeant and Inspector – a photographic              training for them as individuals.                As far as qualifications are concerned, officers
memory is the least important.                                                                        learn a huge amount over a career both in
                                                   s We can make rational, informed and
I am making a serious point – there was                                                               terms of knowledge and in terms of skills but
                                                     defensible decisions on promotion, selection
absolutely nothing in the recruitment process                                                         most leave after 30 or more years with just
                                                     and staff development based on objective
to test capability or suitability, nor was there                                                      their pension.
anything in the promotion process to test                                                             It seems to me that the work on a national
supervisory skills and aptitude.                   s Ultimately, we will have the right people        qualifications framework is an absolutely
Other selection processes were equally poor.         doing the right job in the right way having      essential element in the professionalisation
There were no proper processes for training          received the training that they require to       of policing.
needs analysis. Effective appraisal was              allow them to be effective in that job.          If the Service is to receive proper recognition
practically non-existent.                          s In time we may be able to apply a bit            for its people – recognition that officers are
Is it any wonder that questions were asked           of science to balancing teams so that            not low-skilled, manual workers – then we
about the ability of the Service to identify         members complement each other and                have to take the final step of funding and
and develop managers and supervisors                 between them have a full range of                facilitating the assessment process to allow
and its ability to grow its own senior               capabilities.                                    the award of nationally recognised
management?                                                                                           qualification.
                                                   s We should do away with is the omni-
The PSSO started operations in 2001, just                                                             Cops will pretend that this doesn't matter.
                                                     competent cop – an increasingly
three years ago. It is only from that time that                                                       Some are equally blasé about the award of the
                                                     unachievable ideal in a complicated
we have begun to talk about occupational                                                              Police Long Service and Good Conduct Medal,
                                                     and difficult world.
standards and qualifications. In three short                                                          but in my experience they may be deprecating
years, the Integrated Competency Framework         s The public can have confidence that the          in public but in private they greatly value their
[ICF] has come to underpin the whole range           officer dealing with them is professional        medal and a formal presentation process. It
of HR activity.                                      and competent.                                   would be the same with qualifications.
1    6     TheSuperintendent   |   Spring 2004

Freedom of Information Seminar
Members are reminded that they can attend a FREE seminar organised            Brooks from the same force. Their presentation will be on the ACPO
by the Association at the ACPO Conference in May.                             Freedom of Information pilot.
The seminar, to be held at the National Exhibition Centre, Birmingham,        The sessions will be hosted by the President of this Association, Chief
will be on the introduction of the Freedom of Information Act. One            Superintendent Rick Naylor. At the conclusion of the afternoon sessions
seminar will be held during the morning of May 12, and the other              there will be a question and answer session with a panel comprising
in the afternoon. Each consists of two sessions:                              the presenters, Rick and Catriona Marchant, editor of Police Review.
Session 1 – Gerry Boyle, Barrister, 3 Serjeants Inn, London, whose            The conference organisers, CMP, have sent each Branch Secretary
presentation will be focusing on the terms of the Freedom of Information      tickets inviting Association members to attend the seminars.
Act and its implications for British Policing.
                                                                              If you have not received your form, please approach your Branch
Session 2 – Ian Readhead, Deputy Chief Constable, Hampshire Police,           Secretary. Entry on the day will be with the free ticket or production
ACPO lead on Freedom of Information, supported by Chief Inspector Paul        of a Superintending rank warrant card.

IPCC will make real difference
The ‘creative use of local resolution’ will be a   will be supervised, ‘removing a great burden         between corrupt officers who nobody wants in
key feature of the new IPCC, according to its      from forces in terms of resources’.                  the Service, and people at the opposite end of
Director of Investigations.                                                                             the scale, making difficult decisions in difficult
                                                   The Association is supportive of the IPCC
Roy Clark said the new system had the potential    concept and hopes that its launch will be only       circumstances,’ he said.
to save time and money over protracted             the tip of the iceberg and that the body will        He stressed that the IPCC must be ‘robust in its
investigations.                                    grow in size and capacity.                           supervision of cases, demonstrating its intent
He vowed that the whole complaints procedure       Superintendent Vic Marshall, who is a police         that they will call cases to a halt at any stage
will be more complainant-focused than had          liaison officer, seconded to assist in ensuring      where appropriate’.
previously been the case.                          effective Police/IPCC interface, told the            Supt Marshall heralded the advent of the IPCC
                                                   meeting: ‘It is my passion that there will be        as ‘an enormous opportunity to make a real
He told members of the Panel of Friends:
                                                   a better system in place with the advent of          difference’.
‘One of the biggest gains of this system is
                                                   the IPCC.’
the opportunity for the creative use of “local                                                          The Association has worked closely with the
resolution” which potentially can save a           He explained that many complainants would be         IPCC Programme Board over the past couple of
fortune in resources and investigations.’          satisfied with an apology and assurance that         years in relation to the development of the
                                                   there will be no re-occurrence of the conduct
He estimated that the Commission would                                                                  independent body and has now been invited to
                                                   leading to their complaint.
handle 30 wholly independent cases in its first                                                         retain a formal involvement and oversight as
year, with 80 managed cases and 650 which          ‘There is a wealth of difference along a scale       the IPCC is launched and becomes established.

Health and Safety representatives’ course
The Association held its most recent Health        all students leading to a formal qualification in    Acting as the course co-ordinator, Peter
and Safety Representatives Course in January       the Supervision of Health and Safety. Results        Williams commented: ‘I have been involved in
at the Billesley Manor Hotel, Stratford on Avon.   are not yet known but the enthusiasm of              these training courses for many years. I am still
These courses are aimed specifically at those      the students suggests that the pass rate will        saddened by the demand from Superintendents
Superintendents who will represent their           be high.
                                                                                                        to receive training in the management of health
colleagues in force in matters of health and
                                                   The course instructor, Phil Sturgess, said:          and safety. This is a role that some forces
safety. There is a demand for the syllabus to
                                                   ‘There are many problems unique to the Police        should, but continue failing to, fulfil.’
include management issues and for a formal
                                                   Service, such as the wide definition of the term
qualification for students.                                                                             Speaking after the course, Peter said: ‘The
                                                   ‘workplace’. It is of great importance that
As in previous years, management issues            senior managers are well aware of health and         course has changed year on year to reflect
played a major role in the presentations and       safety implications for themselves and their         the needs of the students. I believe that this
discussions. An exam course was completed by       staff within that ‘workplace’.’                      has been the most valuable course to date.’

To top