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									      COMDV Inc.
         www.comdv.com




COMDV - Managed Services
                                                                                          Do IT The Easy Way

COMDV and Managed Services
COMDV is Effective, Risk-Free, Affordable and Easy!
COMDV believes that remote monitoring and management should be easy.

COMDV meets and exceeds the performance for IT support. COMDV helps monitor and administer the computers and
networks of Community Centres, Medical Centres, Legal Offices, Real Estate Agencies and other businesses. By
concentrating on the key things that cause IT support the most hassle, COMDV delivers really useful features – at only a
fraction of the effort and expense in comparison to the other Managed Services systems.

         COMDV is Effective
         COMDV is Affordable
         COMDV is Risk-Free
         COMDV is Easy to Setup


Get COMDV Managed Services before you suffer Down Time!
Do IT the COMDV Way, the Easy Way
In just 10-20 minutes, your system can be configured with the following features:
         Daily Health Checks
         24x7 Monitoring and Alerts
         Online DashBoard
         Email Alerts
         Asset Tracking and Inventory Reporting
         Remote Access
         Patch Reporting

All this, with no hardware or training required. Easy!
Take 10-20 Minutes to Do IT COMDV Style
In 20 minutes. For just pennies per day. Easy!


COMDV Checks
COMDV monitors the key parts of the system so we can:
    Ensure the latest Anti-Virus pattern file / update is installed.
    Get alerted to Backup failures from ArcServe, Symantec and many more.
    Use the Drive Space Check to be alerted when system partitions and disk usage is reaching capacity.
    And use the Drive Space Consumption Check to get alerted to unusually high disk growth over a 24 hour period.
    Get alerted to Physical Disk errors.
    Use the Windows Service Check to ensure all essential services such as Netlogon, print spooler, databases and many
     more are up and running.
    Spot system security breaches with the Hacker Check.
    Use the Exchange Check to ensure Exchange Information Store does not exceed thresholds.
    Use the TCP Service Check to ensure essential network services such as SMTP and FTP are running and that unsecure
     network services such as telnet are not.
    Use the SNMP Check to monitor the health of the server (such as temperature, power supply status) and query any
     other SNMP enabled device.
    Get alerted to RAID Array degradation using SNMP.
    Use the PING Check to monitor connectivity to remote computers and get advance warning of ISP or network
     problems.
    Monitor Bandwidth usage on switches, firewalls and any physical or virtual network interface.
    Ensure that customer websites and internet applications such as CRM Systems are available using the Web Page
     Check.



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    Get alerted to Windows Systems log errors with the Critical Events Check for critical events, license failures and more.
    Use the Roll Your Own Event Log Check (RYOELC) to query Event Logs and get alerted to events from customized
     applications.
    Run the WSUS Check to query the WSUS database and report on the number of critical updates not successfully
     installed, computers that don’t have updates installed and get alerted when the WSUS server is out of sync with the
     Microsoft
    Server.
    Use Performance Monitoring to benchmark key parts of the server such as processor queue length, processor
     utilisation, memory usage, network interface and physical disk subsystem, all of which indicate performance
     bottlenecks.
    Use the File Size Check to monitor user areas, departmental shares, MS SQL Server database and log files, customized
     application log files and many more.

Start receiving superior service in just 20 minutes!
COMDV Features
Daily Server and Workstation Health Checks
We can spot small issues before they become disasters with a Daily Health Check of your servers. We’ll be able to cut
downtime and resolution effort with checks to ensure the anti-virus pattern is up-to-date, the tape backup is complete,
Exchange Information Store size is within defined limits, disk health and consumption rates are in order, and event logs are
not showing any important critical errors. With Workstation Monitoring we can receive alerts on important issues like AV,
disk space, disk health, Windows services and event logs. We’ll spot trouble coming down the track and can act before
disaster strikes.

24x7 ‘Whole Client’ Monitoring
The COMDV system monitors much more than your servers. With COMDV, you can perform round-the-clock checks on a
wide range of systems that are critical to your operations including PING checks, RAID and SNMP checks, bandwidth and
website monitoring as well as Windows service failures, disk space thresholds, performance loads, and disk health.
ls for IT Support
Remote Support Tools
COMDV can start solving issues on your servers and workstations as soon as they arise without having to visit your
location. We can launch Terminal Services, VNC or NetSupport Manager secure sessions for server administration by
simple click in the DashBoard. And with COMDV’s Remote Support for User Assistance, we’ll be able to take control of the
PC without pre-loading applications or loading ActiveX sessions, so you can get back up and running faster and reduce the
number of onsite visits and save your time and money.

Patch Reporting
With COMDV’s WSUS integration we’ll be alerted to computers requiring updates, updates not applied and more. Through
the COMDV DashBoard, we’ll be alerted when there is any risk. Asset Tracking and Inventory Reporting performs automatic
scans of your network. You’ll be able to view detailed information about your systems on your DashBoard. Cut the time
and hassle spent looking up configuration information, print comprehensive inventory reports and asset change reports, as
well as tracking software license compliance.

Intuitive Online DashBoard
COMDV will provide you with easy, intuitive online DashBoard. You’ll be able to use it without the need for expensive and
time consuming training. And because it’s web-based, you’ll get a real-time view of your computers wherever you are.


Conventional Service Process vs. COMDV Service Model
With conventional processes, the client first suffers downtime before they report the problem. The situation is difficult
because client's IT Support is in reactive mode and probably not sure about the cause of the problem. The situation
requires investigation and the fix takes time.

COMDV changes the whole reactive support concept to proactive, receiving alerts by email or on the DashBoard and
addressing the problems before the client even knows they have an issue. The email and alert inform COMDV of the exact
cause of the problem so we are able to fix it fast – and keep clients’ satisfied. We'll spot small issues and fix them before
they become big problems. We'll save you days of recovery time.




                                    When it comes to IT support, we make it Easy

                                           www.comdv.com | Page 3 of 12
Key Benefits. In Twenty Minutes. For Pennies Per Day
Cut Your Costs.
With COMDV, you pay a low monthly fee for monitoring only the systems you find of value. You will be notified about the
issues and it will be your decision if additional remote or on-site support is needed, unless you already decided and
included remote or on-site support in the contract with COMDV.

Our clients enjoy free system upgrades.
We are committed to continuous improvement of the COMDV system but never charge our clients for maintenance or
upgrades. If you’re a COMDV client, you will get the latest and greatest – automatically and for free.

We believe in EASY.
Get going in twenty minutes. No training. Fits your business model – not vice versa.
The COMDV system fits the way you work. No ‘business model transformation’ or vendor courses, just a flexible tool that
delivers key benefits for every model of IT support. And with no complex templates, training or 2-month set-up required,
your computers can be monitored by COMDV and by Your personnel in just 20 minutes.



Use COMDV Managed Services to deliver a superior, proactive service at less cost for you!



Get COMDV Managed Services before you suffer Down Time!

Consider COMDV's Easy Way!
The following images will provide more information about our Easy Way:




1. Monitoring software is configured by the computer administrator and is invisible for the end user.


                                   When it comes to IT support, we make it Easy

                                          www.comdv.com | Page 4 of 12
2. The DashBoard can be accessed securely over the Internet from anywhere if you know the administrator's ID and a password.




3. Double click on any event to get more information.




                                      When it comes to IT support, we make it Easy

                                              www.comdv.com | Page 5 of 12
4. Get the Daily Report in your mailbox.




5. Double click on the attachment to see the Report in HTML format.



Please contact us if more information is required.



COMDV's Contact Information:
Tel. 613-224-6588
E-Mail: services@comdv.com
Web: www.comdv.com




                                When it comes to IT support, we make it Easy

                                      www.comdv.com | Page 6 of 12
   A Daily Health Check
…for less than the price of a cup of
          coffee per day.
Keeping You Up & Running with a Daily Health Check
We take a completely different approach than other support companies in this city. Rather than waiting for you
to discover problems and call us, we’re proactive and find small problems before they become big calamities –
saving you hours of downtime and frustration.

Now we’re introducing our Daily Health Check Service that checks your systems every single morning before you
start work. We’re able to nip problems in the bud before – not after – they disrupt your business.

Our Daily Health Check includes:
                                                       Automatically checks your email systems each
      Automatic check of your backup
                                                        morning
      Ensures your disks are in good
                                                       Checks your AV program’s pattern file
       health
      Checks for Hacker attacks                       Checks the Critical Events in your event logs

And to keep you informed, our system will send you a short note every day to confirm the checks we’ve done
and their results. You’ll see clear evidence of the value we deliver each and every day.




                                                     Daily Health Check
                           Maximising your uptime for less than the price of a cup of coffee per day.


                                                           When it comes to IT support, we make it Easy

                                                                 www.comdv.com | Page 8 of 12
                                                                         Check disk space to ensure its not below a
                                                                          set threshold.
      COMDV                                                              Check RAID devices to ensure that all disks
                                                                          are functioning correctly and data is safe.
24x7 Round-the-Clock                                                     Check your website to ensure it’s up and
                                                                          running and serving your customers.
     Monitoring                                                          Check other devices using SNMP.

                                                              If there’s a problem, we’ll be alerted instantly so we can
   Instant Alerts. To the right technician. With              take specific action to resolve the issue – almost always
    accurate information. So we can fix it fast.              before you know you have one.

            Just $1 per system per day.
                                                                    Conventional Service Process
COMDV 24x7 Round-the-Clock Monitoring turns                            Problem   Fiddle    Call   Describe     Fix
conventional IT support on its head. Rather than wait for
you to notice that a system has failed – often involving
time-consuming ‘systems fiddling’ on your part – our                With 24x7 Round-the-Clock Monitoring
24x7 monitoring will alert us to problems at your sites.               Problem    Alert                       Fix

We’ll almost always know about a systems issue before
you do, so we can fix it fast and minimize your business
disruption.
                                                              Key Benefits
What is 24x7 Round-the-Clock Monitoring?
                                                                    Specific, informative alerts show us the
 24x7 Round-the-Clock monitoring checks your critical                exact nature of the problem. We can fix
systems every five or fifteen minutes at your option.                it faster.
Whenever it sniffs a problem, it sends an email alert
                                                                         Problems are almost always highlighted to
showing the exact nature of the problem. We’ll see the
                                                                          us before you even know you have one.
true nature of the problem – rather than having to
                                                                          Uptime is maximized.
depend on your best guess. That means we can fix it
faster – and radically boost your overall uptime.                        Alerts are routed to the right technician. He
                                                                          can fix it faster – and do it right the first
What Does It Check?                                                       time.

Every five minutes, 24x7 Monitoring will…                                Alerts for mission-critical systems can be
                                                                          received day or night.
        Check that your server is up and running.
                                                                         Costs just pennies per day.
        Check that you can connect to the internet.
                                                              How do I get going?
        Check any or all of your Windows® Services,
         vital components of your server’s operating          24x7 Round-the-Clock takes just minutes to set-up,
         system. Services provide, well, vital services       doesn’t require any system reboots and can be
         that allow you to logon to your network,             protecting your business from downtime today. Contact
         access the internet, even print your work.           COMDV to find out more.

        Ping various network devices or remote               COMDV's Contact Information:
         offices that you need to do your work.               Tel. 613-224-6588
        Check TCP ports on your network, on other            E-Mail: services@comdv.com
         networks or at your ISP. If any of these             Web: www.comdv.com
         ports are failing to respond, you may be
         unable to connect and do your job.




                                    When it comes to IT support, we make it Easy

                                          www.comdv.com | Page 9 of 12
               COMDV
            Client Portal
    View the exact status of all your systems –
             anytime and anywhere.

              Just $1 per system per day

At COMDV, we believe in total transparency.
                                                              How does it work?
Your systems are your systems and we think you should
be able to see the exact status of your computing             We provide you with a password and log in details so
resources – and how well we’re doing our job – at any         you can….
time of the day or night.
                                                                       log in at http://dashboard.acmeit.com
What is a Client Portal?                                               or into your Mini Dash on your mobile
                                                                        phone or PDA at …
A Client Portal is an easy way to view your IT network
                                                                        http://dashboard.acmeIT.com/minidash.
and its current status. You’ll be able to log in at
COMDV’s website – or even on your mobile phone – and                   view the current status of all your systems
see the issues that we’re working on at that time. You’ll               including website, AV, disk health, backup
see:                                                                    and more.

        whether your antivirus is up-to-date                          Don’t worry – it’s view-only so you can’t
                                                                        accidentally “break” or change something.
        whether your backup has completed
         successfully                                         Key Benefits

        if your website is up or down                                 Peace-of-mind for just $1 per system per
                                                                        day.
        overall system health
                                                                       Anywhere access on your mobile phone.
And if you opt for COMDV’s Asset Management Service,
you’ll also be able to:                                                Anytime access to Asset management
                                                                        Reports including Asset Inventory and
        view and print your Asset Inventory Report                     Change reports.
         and get an exact picture of what hardware
         and software you’re running.                                  COMDV’s Client Portal: True transparency
                                                                        of service for the cost of just two pints per
        view and print your Asset Change Report so                     month.
         you can see what software has been added
         – or what hardware has been removed.                 How do I get going?

        view and print your Software License                 It takes just 10-20 minutes to get access and it doesn’t
         Report so you’re able to see whether you’re          require a site visit or systems reboot. Contact COMDV
         within your paid-for license limit.                  to find out more.
Unlike other IT support companies we won’t confuse
                                                              COMDV's Contact Information:
you. We’ll just let you see for yourselves!
                                                              Tel. 613-224-6588
                                                              E-Mail: services@comdv.com
                                                              Web: www.comdv.com




                                    When it comes to IT support, we make it Easy

                                         www.comdv.com | Page 10 of 12
     COMDV Reporting
A range of reporting options that keep you
informed – and assure you that we’re doing our
job.

COMDV Reports provide you with a range of ways to
keep you informed. From Daily Health Check reports
that advise you of the condition of your systems each
morning, to Weekly Health Reports that provide a one-
page, once-per-week health analysis, to comprehensive
Monthly Client Reports that show trends and highlight
issues on a wide range of systems, you’ll be able to
                                                              What is the Monthly Client Report?
choose the way you’d like to be kept informed.
                                                              Monthly Client Reports provide comprehensive detail
What is the Daily Health Report?                              about outages and trends experienced during the
                                                              month. You’ll receive full colour graphs showing:
The Daily Health Report provides a one-page summary
showing the state of your:                                            Disk space trends

         Backup jobs                                                 Percentage good analysis for all 24x7
                                                                       checks
         Anti-virus update
                                                                      Outage analysis by type
         Disk health
                                                                      Backup complete and AV update trends
         Exchange Store size
                                                                      And more
         Disk volume growth rates
                                                              You’ll see what parts of your network are creaking and
         Event logs
                                                              are the cause of downtime. Together, we can address
         Hacker attempts                                     these issues and further improve your systems
                                                              availability.
Note that the Daily Health Check service is a pre-
                                                              How do I get going?
requisite for this report.
                                                              Please note that reports can only be offered in
If you contract with us for support, you can rest assured
                                                              conjunction with the Daily Health and/or 24x7 Round-
that we’re attending to any problems found. If you don’t
                                                              the-Clock Monitoring Services.
contract with us, you can attend to these problems
yourself – or call us for supplementary support.
                                                              These take just 10 minutes to put in place. And there’s
                                                              no need for a technician to visit or for machines to
What is the Weekly Health Report?
                                                              reboot. Contact COMDV to find out more.
Sometimes you can have too much of a good thing. The
                                                              COMDV's Contact Information:
Weekly Health Report summarises each day’s Health
                                                              Tel. 613-224-6588
Checks into one easy-to-read report and delivers it once
                                                              E-Mail: services@comdv.com
a week at a time suitable for you.
                                                              Web: www.comdv.com
You’ll see developing issues, and you’ll be assured that
we’re checking your systems each and every morning.




                                    When it comes to IT support, we make it Easy

                                          www.comdv.com | Page 11 of 12
   Workstation Health
        Checks
 Proactive, preventative health checks each and
                   every day.

           Boost productivity and security.

         Just $1 per workstation per month.

COMDV Workstation Monitoring means that you can
rest assured that your PC’s and laptops are in business-       Rapid Response When There’s a Problem
ready condition. Our proactive, preventative health
                                                               If there’s a problem, we’ll receive an Instant Alert
checks test key components of the system each
                                                               showing the cause of the problem, and we’ll see it
morning. We’ll be able to spot problems – almost always
                                                               on our Dashboard almost instantly. Our mobile
before they cause user downtime – and can fix them             technicians in the field will receive SMS alerts on
fast so your employees can make the most of every day.         their mobile phones and can log into their
                                                               MiniDash™ to see the exact cause of the problem.
What are Workstation Health Checks?                            The net result: rapid, accurate response and
                                                               dramatically reduced downtime.
Because your working day is dependent upon your PC,
it’s essential that that equipment is ready-to-use at any
                                                               Key Benefits
time.
                                                                        Rest easy in the knowledge that your AV is
COMDV’s Workstation Health Check Service conducts                        always up-to-date, your disks are in good
start-of-day checks to ensure your systems are in peak                   health and Event logs are checked daily.
condition.
                                                                        Instant, accurate alerts mean we can
Proactive Workstation Health Checks perform the                          resolve problems fast. Avoid wasting hours
following:                                                               waiting for engineers to diagnose and
                                                                         repair problems.
          Checks that your antivirus is right up-to-
                                                                        A small effort applied each and every day
           date and keeping you safe.
                                                                         means your systems are in peak health.
          Check that your Windows® Services (the
                                                                        Cut downtime. Increase productivity in the
           bedrock of your computer’s operating
                                                                         office.
           system) are operating properly.
                                                               Workstation monitoring – a constant level of proactive
          Looks for unauthorized log in attempts and
                                                               upkeep for just a few pennies per user per day.
           determines whether someone has been
           trying to hack into your systems.
                                                               How do I get going?
          Checks to ensure you have adequate disk
           space remaining. Running out of disk space          It takes just 10 minutes to put in place. There’s no need
           can cause your computer to crash and                for a technician to visit or for machines to reboot.
           involves lengthy delays to repair the device.       Contact COMDV to find out more.

          Check that your disks are healthy and there         COMDV's Contact Information:
           are no integrity issues.                            Tel. 613-224-6588
                                                               E-Mail: services@comdv.com
          Reviews Critical Event log entries and spots
           other issues.                                       Web: www.comdv.com




                                     When it comes to IT support, we make it Easy

                                          www.comdv.com | Page 12 of 12

								
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