Newcomer Settlement Services Canada Proposal Budgets - PDF

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					 Contracted Services

2007-2008 Report
Enriching lives                                              Helping to build a healthy
                     Contracted Services and Partnership     Contracted Services has been
                     Development is a department within      contributing to the growth of a healthy
                     Business Services of TDSB. Most         community through the development
                     people understand what is meant by      and delivery of government sponsored
                     the term Partnership Development but    programs.
                     I am often asked “what is Contracted
                                                             Programs currently being delivered
                                                             in and around the GTA include the
“Well”, I would respond, “have you heard about the
program that provides language training to newcomers         Community Access Program (CAP) aimed at providing
to Canada (LINC) or the program that teaches adults          citizens with affordable public access to the internet and
learn how to read, write and do math (LBS), or the various   the skills to use it effectively; the career exploration and
supports that help adults and out of school youth find       career development programs where individuals start to
and keep jobs”? Not only are these programs serving          shape their next steps towards meeting their career goals;
the people of our community and helping them towards         the employment and training programs, which include
a better quality of life, but these programs and services    apprenticeship, job finding clubs and the self service
have been made possible through 100% outside funding         employment resource centres, assisting and enabling
accessed and managed by Contracted Services.                 individuals to develop their skills and job search in a
                                                             supportive environment; the practice firms which offer
                                                             newcomers and persons with disabilities a chance to
Each year over 240,000 adults and youth cross the
                                                             obtain hands-on experience in a virtual, business-like
threshold of Contracted Services’ classrooms, resource
centres, and project offices to access assistance from one   setting; the assessment and employment counseling
of the 600 staff that will help them with their language,    centres helping individuals to develop their return to
literacy, settlement or employment needs. In fact, there     work action plans and connecting them to supports and
are over 40 different programs that are located in more      resources throughout the community; the settlement
than 85 sites throughout the GTA - all of which have been    services for newcomers that assist and facilitate a
fully funded with external dollars.                          successful transition to their new Canadian way of life; the
                                                             language instruction for newcomer programs, including
                                                             enhanced and specialized language training to assist
This document is the first time that Contracted Services     immigrants with general and sector specific language
has put together an annual report with information that      acquisition while their younger children attend our funded
helps to describe many of the dynamic and innovative
                                                             on-site childminding services, and finally, the basic literacy
programs and services offered by the department and
                                                             and numeracy programs designed to assist individuals in
to provide an insight into future directions. My heartfelt
thanks to our central and project staff, who enable us to    understanding and using information in their daily lives.
provide outstanding service and enrich the lives of our
                                                             We are pleased to be serving the people of our
                                                             community with these needed services, to be helping
So, next time someone asks me “what is contracted            them to a better quality of life, and ultimately to be
services?”, I’ll be able to proudly say, “Let me show you    contributing towards the health of our community.
this report”…

                                                             Darlene DiCicco
Barbara Toye                                                 Manager, Contracted Services
Senior Manager
Contracted Services & Partnership Development
Contracted Services Mission
                                 Contracted Services (CS) offers a full range of services to a variety of
                                 audiences, including employment assessment and career planning, employment
                                 preparation, skills development, apprenticeship training, language instruction
                                 and settlement services to newcomers, enhanced and specialized language
                                 training, literacy and basic skills, and childminding services.

                                The positive impact of our programs and services is felt across the system, as
                                many of our clients have children attending TDSB schools, or their children
                                will go from our childminding program into one of our kindergarden classes.
                                Our programs improve clients’ skills and self-confidence, and prepare them to
advance to better jobs and/or new careers. Happier and healthier individuals build better communities.

CS’s mission is building external community relationships to benefit our students, staff and community members.
To do this, CS is continuously expanding and diversifing its portfolio through the growth and expertise of staff,
while drawing on the synergy of the Board and its local and global community.

            Contracted Services Goals
            CS goals are designed to create partnerships and programming to serve our diverse community.
            We strive to:

            •   Deliver, through external funding, high quality and responsive programming
                that serves the broader community

            •   Operate on a 100% cost recovery basis

            •   Seek and access Government funds in order to implement innovative programs for adults
                and youth to support their settlement, language, literacy, and employment needs

            •   Ensure customer satisfaction

            •   Be accountable - deliver programs on time and on budget

            •   Draw upon the skills and experience of qualified staff to meet or exceed
                all contract obligations including, timelines, budgets, and outcomes

            •   Strengthen our capacity to do more through continuous improvement
                of systems and processes

            •   Consult with communities to ensure programs are responsive to their changing needs

            •   Deliver year round, day and evening programs in safe, nurturing, and accessible
                learning environments which are located in high demand areas

            •   Expand funding sources to address emerging community needs and current
                gaps in service
Contracted Services Profile
For the past two decades school boards in Toronto have taken the initiative to
respond to calls for proposals to implement non-mandated programs and services to
address the needs of targeted groups including adults, youth, newcomers, women,
and persons with disabilities. Over the years, funding for non-mandated programs
available to school boards, colleges and community agencies, has grown along
with the rigor in competing for these funds. Detailed proposals, accurate budget
forecasting, track records and ability to meet targets are all part of what is evaluated
prior to being awarded a contract. The office of Contracted Services manages this
activity as well as the implementation of the contracts on behalf of the TDSB - all of
which help to contribute to the greater good and the well-being of the community.

Our various government funders know that Contracted Services offers expertise in
understanding the needs of the community and in designing and delivering quality
programs and services on time and on budget. From the satisfaction surveys that
the participants complete, the funders also know that 95% are highly satisfied with
the services they receive. From our monthly statistics, we can demonstrate that
Contracted Services consistently meets or exceeds targets. And this means that we
are contributing to the well-being of individuals, providing support to their families
and helping to build healthy communities.

What the general public is not aware of is the rigor attached to writing proposals to
access the funding and the accountabilities attached to being awarded a contract.
All the behind the scenes activity is managed by a team of 14 central staff, who
have collectively accumulated almost 130 years worth of experience and expertise
in this highly specialized field of           CS is committed to continuing to
proposal writing, negotiations, project        provide a high level of quality
implementation and management.               services, and to building capacity
                                              to meet the demands of current
Some of the larger programs like                   and future opportunities.
Language Instruction for Newcomers to
Canada (LINC) and Literacy & Basic Skills (LBS) are better known across the board,
while others, such as the Job Finding Clubs and Practice Firms are not as commonly
recognized yet equally critical in assisting participants with their successful settlement
in the community, skills training, and employment needs.

Many of the adults that we serve in our programs are parents of the children in our
schools. The pre-school children in our LINC childminding program register in our
Kindergarten classes. Newcomers, unemployed and under-employed adults, and
the out of school youth who face barriers to employment are served with specialized
programs which help them gain entry into the workforce. We are reaching out into
the community and taking the TDSB mission one step further by empowering the
whole family.
Language Instruction for Newcomers
to Canada (LINC)                                                                What LINC students
Language Instruction for Newcomers to Canada (LINC) helps newcomers
learn English and settle into Canadian society. The program started
                                                                                THE HOME
in 1992 and, in partnership with other community agencies, assists
newcomers to Canada.
                                                                                Some say home,
LINC operates across the Country, and funding is provided by Citizenship        it is a shelter
and Immigration Canada. Within the city of Toronto, there are 24 sites          That protects you
operated by the Toronto District School Board (TDSB). LINC provides             against rain and wind.
“English as a Second Language” classes for adults in a welcoming and
supportive environment. Most locations offer on site child care, which          Some say home,
makes attending classes easier for parents of young children.                   it is a fireplace,
                                                                                That warms you up
All LINC instructors are fully qualified and certified. Our program is          from the cold.
based on the Canadian Language Benchmarks, a national language
standard. Before being placed in a class clients must be assessed for           Some say home,
eligibility and language level by the YMCA Assessment Centre.                   it is a harbour,
                                                                                You are the only ship.
Classes run throughout the year and new students may begin classes
at any time. LINC offers classes at different levels and for a variety of
                                                                                I say home, it is a feeling,
schedules. Classes range from literacy (for learners with little or no formal
                                                                                That includes support
education in their first language or home country) to advanced levels for
                                                                                and respect.
learners with advanced education. Our classes are designed to assist
learners with everyday life and employment in Canada. LINC is a non-
credit program. A certificate is awarded to learners graduating from the        I say home, it is a feeling,
program.                                                                        That comes from
                                                                                Cummer LINC.
When are classes offered?
LINC classes operate on a full-time and part-time basis. Full time classes      By Eva C., student
are 25 hours per week, Monday to Friday. Part-time classes range from 5         TDSB Cummer LINC Program
to 20 hours per week. Classes are offered days, evenings and weekends.

With 24 locations across Toronto, there is probably a TDSB LINC office in
your area. Our locations are accessible by TTC and participants may
qualify for TTC tokens.

Who qualifies to attend LINC classes?
The LINC program is open to all
immigrants who meet the following

• They must be a landed
  immigrant or a Convention
  Refugee (not a Canadian
  Citizen, a Visitor or a
  Refugee Claimant)

• 18 years of age or older
                                           Literacy and Basic Skills (LBS)
What LBS learners                          Adult upgrading program
                                           The Literacy and Basic Skills program is
“The LBS program is the best thing that    designed for adults who need assistance
                                           in developing literacy skills, as well as self-
has happened in my life in a long time.
                                           management skills like goal setting, attendance,
I am able to learn, and I never thought
                                           punctuality, communication, problem solving,
I could. I didn’t do well in school        positive attitudes and behaviours, and the
before.”                                   ability to work with others. The LBS program allows adults to start at any
                                           time after completing an interview, a reading/writing/math assessment,
“The LBS program is helping me to          and a training plan; and offers classes, daytime, evening, full-time,
regain my self-confidence. It’s helping    part-time, or 1-1 tutoring. The program is free, as are the books and
me to write better English. I can now      supplies, and there are over 30 TDSB LBS locations across Toronto.
help my children with their homework.”
                                           Do you know that:
                                           • 16% of adults in Ontario do not have basic literacy skills and an
“The LBS program has given me the
                                              additional 26% would benefit from literacy upgrading
ability to come and earn my goal.          • Adults with low literacy skills are more likely to have lower incomes
Every night I sleep with the words LBS.    • Literacy is more than reading and writing; it is the ability to
It is a new dream for me to wake up in        understand and use information in daily activities at home, at work
the morning and smile.”                       and in the community; and is linked to work skills, health and
“I have more self-confidence and a         • Literacy training has a close link with employability and
better life now.”                             independence

                                           Literacy skills enable people:
“I have become more independent.”
                                           • To participate more fully in the economy and society
                                           • To find and keep jobs
“I am very grateful to the LBS program.    • To take part in further education and training, build additional skills,
It has really helped me in everyday            and become more independent
life. I would like to thank everyone who   • To read to their children and help with homework
helped me to get where I am today.”

“This program has brought me back
to feeling good about myself and
learning new things.”

“I managed to get a promotion at
work. I was always afraid to apply for
jobs because of my poor spelling. LBS
has helped me so much.”
Training and Employment Services

                                                                            Success Stories...

                                                                            The Project Administrator of the
                                                                            French Job Finding Club contacted
                                                                            a potential employer on behalf
                                                                            of a client seeking networking
                                                                            opportunities. Based on that contact,
                                                                            the client was referred to the
                                                                            appropriate decision-maker in the
                                                                            selection process and advised that
                                                                            opportunities might become available
                                                                            over the next couple of months.
Toronto District School Board’s Contracted Services Department has a
                                                                            The client built her confidence by
number of new and unique projects that help a wide range of clients.
                                                                            rehearsing her telephone approach
Demonstrating the growth into new areas and the benefits these projects
                                                                            with the Club’s Employment Specialist
bring to the target audiences, we have highlighted five very different
projects and outlined the successes of a few of their clients. The French   and then placed the call to the
Job Finding Club, the Youth Community Connections Mississauga, the          employer. The conversation turned
Scarborough Centre for Employment Assessibility, the TDSB Practice          into more than just getting the
Firms (York Region and North East Toronto), and the Community               information interview she was hoping
Access Program (CAP), have all been operating successfully. In a very       for. The client was interviewed,
competitive process, the TDSB was selected to operate these projects        selected and hired for a position in
based on our history of excellent service and adaptability to unique and    her field within two weeks of making
diverse programs.                                                           that important phone call to a
                                                                            targeted contact.
French Job Finding Club - Club de recherche d’emploi
                                                                            Salary: $40K range
Project Overview:                                                           Employer: TFO
The French Job Finding Club provides job search assistance based on a
proven job search model to individuals who have experienced difficulties    Title: Associate Producer
in their job search.
                                                                            Start date: August 7th, 2007
This program is geared towards:                                             Fit: Matched her studies and career
• Adults who are unemployed or who work fewer than 20 hours                 goals perfectly and utilized her French
    per week                                                                communication skills.
• Must be able to communicate and integrate in a French environment
• Canadian citizens, permanent residents or Convention refugees
    who are legally eligible to work in Canada

The three-week-long, monthly program enables job seekers to learn
proper job search techniques while seeking employment, obtaining
support, motivation and structure - free of daily home distractions! In
brief, it helps to customize clients’ job search tools and better prepare
them for employers.
                                           Youth Community Connections Mississauga
Success Stories...
                                           Project Overview:
                                           At Youth Community Connections Mississauga (YCCM),
We have recently assisted many clients
                                           clients are actively involved in determining their needs,
to have exceptional success.
                                           setting their goals, developing and achieving their own
                                           Return To Work Action Plan (RTWAP). This is done in conjunction with a
Shelley-Ann (name changed to ensure        professional Employment Advisor who supports and case manages the
confidentiality), is a single mother of    clients until they become employed or return to school.
2 boys; ages 7 and 10. Shelly-Ann
had not worked since 2003 and was          The one-on-one time with the Employment Advisor helps clients to:
supported by Ontario Works (OW).           • Review their current employment situation, their goals and
Recently, she decided that she no             develop a plan to achieve them
longer wanted to be on OW and              • Receive a referral to community programs and services of interest
instead took out an OSAP loan and
went back to school.                       Target Audience:
                                           • Youth (ages 15-30) who are unemployed or under-employed
She struggled to get by financially by         (working less than 20 hours per week)
using the remaining of her OSAP funds      • Out of school and in need of assistance to overcome barriers to
and baby bonus to support herself and          employment
the children, as she was not receiving     • Canadian citizens, permanent resident, or Convention refugee,
any financial support from the father of       who are legally eligible to work in Canada
her children.                              • Must not be in receipt of EI benefits or Reach Back
                                               (received EI in the last 3 years)
After completing her program, our staff
                                           Success Rate:
supported her in getting a referral to
                                           At least 70% of youth attending the program are able to secure
a program that quickly landed her a
                                           employment or return to school.
job. She secured a well paying position
with Peel Region in the Administrative     Scarborough Centre for Employment Assessibility
Department and she was thrilled by
how quickly her life turned around.        Project Overview:
                                           The Scarborough Centre for Employment Assessibility (SCEA) provides
This is just one example of over 300       assistance to people with disabilities (PWD) and other job ready clients to
young people who have found secure         prepare for employment or self employment, as well as develop the skills
employment in the past year due to the     necessary to maintain that new employment. This weelchair accessible
support and guidance of the YCCM           facility offers a full range of free job search resources as well as tutorials
                                           and workshops.
                                           These are the elements that differentiate SCEA from other Employment
                                           Resource Centres:
                                           • Assistive computer technologies such as Web-4-All, Naturally
                                              Speaking, Jaws, Zoom Text, Duxbury Braille Translator, and
                                           • Ergonomic computer chairs, hydraulic tables and large screen
                                           • TTY access, Braille printer and scanner
                                           • Ergonomic Assessments and Sign Language Interpreters available
                                              by appointment
TDSB Practice Firms
                        Project Overview                                      Success Stories...
                        Contracted Services operates 3 Practice Firms
                        (Pieces of History, Real Co., and Financial           Sandra C. had been seeking
                        Corp.). These are virtual businesses that provide     employment for several months prior
                        unemployed or under employed new Canadians,           to entering the Practice Firm. She had
                        foreign trained professionals, recent graduates       two main barriers: lack of recent work
                        and women re-entering the labour market with          experience and lack of confidence;
                                                                              but she was a very hard working and
opportunities to obtain valuable hands-on experience in a virtual,
                                                                              amiable client. The Practice Firm staff
business-like setting.
                                                                              worked closely with her and noticed
                                                                              that she had a great work ethic and
The Practice Firms provide a variety of virtual employment opportunities      her skills were emerging as her
in Office Administration, Accounting, Human Resources and Payroll,            confidence blossomed. Within weeks
Sales and Marketing and Information Technology.                               of joining the Practice Firm, Sandra
                                                                              already had a job offer but decided
The Practice Firms are part of an international network of firms in           that she wanted one that better suited
Canada, the United States and Europe which participate in an annual           her skill set. Her wait paid off and she
trade show that encourages trade between practice firms, and provides         landed an administrative position in
opportunities for participants to sell virtual products, network, practice    an organization where she can grow
newly learned skills and gain confidence in an exciting environment.          and she started at over $18/hour.

Success Rate:                                                                 Sandra attributes her success to the
Over 70% of all clients secure a job in their field within 3 months. This,    supportive Practice Firm environment
                                                                              that provided individualized job
despite the fact many have been seeking employment for several months
                                                                              search coaching, opportunities to
prior to coming to the project.
                                                                              practice on-the-job skills and gain
                                                                              valuable professional references.
Community Access Program (CAP)                                                                 -----------
                                                                              Vidhyah M.’s self-esteem and
The TDSB Community Access Program (CAP) is an Industry Canada                 confidence also flourished during
initiative, that aims to provide Canadians with affordable public access to   her 10 week stay in the program.
the Internet and the skills they need to use it effectively.                  Fellow clients and Practice Firm
                                                                              staff frequently commented on
With the combined efforts of the federal, provincial and territorial          her excellent skills and warm
governments, community groups, social agencies, libraries, schools,           demeanour, which further added to
volunteer groups and the business community, CAP helps Canadians,             her confidence. Within 10 weeks, she
wherever they live, to take advantage of emerging opportunities in the        landed a position as an Accounting
new global knowledge-based economy. Under CAP TDSB schools, act as
                                                    ,                         Clerk; her field of expertise from her
“on-ramps” to the Information Highway, and provide computer support           home country. She was excited to get
                                                                              the job but explained how it was sad
and training.
                                                                              to leave such a warm and nurturing
                                                                              environment, where newcomers’
The goal of CAP is to provide computer and Internet access to as many         skills, experience and contributions
Canadians as possible. School Boards throughout Canada along with             are valued.
a variety of community agencies are participating in the CAP initiative.
TDSB’s participating schools will offer their
parent councils and parent communities an
opportunity to use high speed cable access
computers for an average of 15 to 20
hours a week.
Contracted Services Project Locations
Contracted Services (CS) offers a full range of services, at convenient neighbourhood locations, to a variety of
audiences including Adults, Youth, Newcomers, Women, Persons with Disabilities and Francophones.
Currently, CS is operating more than 40 programs that are located in more than 85 sites - all of which contribute
to the greater good and the well-being of the individuals and communities served.

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                 These programs are developed and delivered to address the employment, training, settlement, and language
                 needs of local communities. We are constantly evaluating targets and identifying trends, so we can adapt and
                 respond to changing needs as necessary.
                 Most of our programs and services are in the City of Toronto, but we have successfully stretched out to the East,
                 West and North, with locations operating in Durham, Peel and York Regions.

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AVE                                                                                                                                                                                                                   Adult Literacy and Basic Skills (LBS)

                                                                                                                                                                                                                      Community Access Program (CAP)

                                                                                                                                                                                                                      Language Instruction for Newcomers to Canada (LINC)

                                                                                                                                                                                                                      Skills Training & Employment (STE)

                                                                                                                                                                                                                      Major Road


                 Please Note: Due to space limitations, the locations outside of Toronto are not placed to scale.
Contracted Services Community Connections
                           Our programs and services are made possible by public funds, from ministries in all the
                           three levels of Government. However, our success can be attributed to the individuals
                           that work for us and the many agencies who collaborate with our staff to achieve the
                           level of excellence we provide our clients. Here is a list of some of the organizations that
                           work with us:
5th Wheel                                Centre for Information and Community      East End Community Health Centre
A Commitment to Training and                                                       East Scarborough Storefront
Employment for Women (ACTEW)             Centre Francophone
                                                                                   Education Wife Assault
Ability Learning Network                 Centre de ressources en direct
                                         Possibilités (                Equitek Employment Equity Solutions
ACCES Employment Services
                                         CET Parliament ERC                        Etablissement.Org - Ontario Council of
Accor Business and Leisure Hotels                                                  Agencies Serving Immigrants (OCASI)
                                         CIBC Mellon
Afghan Women’s Organization                                                        FedEx
                                         City of Mississauga
Arab Community Centre of Toronto                                                   FindHelp Information Services and the
                                         City of Toronto - Youth Employment        Possibilities/Possibilités Project
Arvato Services Inc.                     Partnership
                                                                                   Flemingdon Legal Services
Bay-College Medical Centre               Clarendon Foundation
                                                                                   Flemingdon Neighbourhood Services
Bay Medical and Health Services          Coalition for Persons with Disabilities
                                                                                   Flemingdon Park Resource Centre
Bangladeshi-Canadian Community           Collège Boréal
Services                                                                           Fred Victor Centre
                                         Community Action Resource Centre
Belka Enrichment Center                                                            Guardian Pharmacy
                                         Community Information Centre -
Bloor-Dundas Employment Centre           Fairview Mall                             Generation 5
Boys and Girls Club - East Scarborough   Community Living Toronto                  Global Payments
Canadian Centre for Victims of Torture   Community Living Mississauga              Goodwill Community Employment
Canadian Imperial Bank of Commerce       Community Matters Toronto                 - Greater Toronto, Central and Eastern
(CIBC)                                                                             Ontario
                                         Community Outreach
Canadian Law enforcement Training                                                  Goodwill Kennedy Employment
College                                  Corbrook                                  Resource and Assessment Centre
Canadian Paraplegic Association          COSTI Immigrant Services                  GTA Jobs
                                         COSTI Vaughan Employment                  Harold & Baker Centre
Canadian Tire                            Assessment Centre
                                                                                   Home Depot
CAMH - Centre for Addiction and          CultureLink – Midaynta Community
Mental Health                            Services                                  Hudson’s Bay Company (HBC)
CAPE - Council for Access to             David Caplan’s Office                     Humber Chesswood Job Finding Club
Professional Engineering
                                         Deer Park                                 IBM Canada
Centennial College
                                         Diversity Careers                         Immigrant and Refugee Service
Central Toronto Employment                                                         Program
Assessment Centre                        Dixon Hall
                                                                                   Inter-Cultural Neighbourhood Social
Centre for Education and Training        Domino’s Pizza                            Services (ICNSS)
- Peel
Jamaican Canadian Association           Ontario Works                          Structogram Canada
Jimmie Simpson Recreation Centre        Ontario Works ERC                      Sun Life Financial
Job Skills Assessment Centre, Keswick   Ontario Works - Region of Peel         Sunnybrook Hospital
Job Skills Markham                      On-Track for Women                     TD Canada Trust
Job Skills SEB                          Overland Learning Centre               The Career Foundation
Job Start                               Parkdale Golden Age Foundation         The Centre for Skills Development &
                                                                               Training - Halton
Juliette’s Place                        Parliament St. Employment Resource
                                        Centre                                 The Lawrence Square Employment
JVS ERC Atria I                                                                Assessment Centre
                                        Peel Career Assessment Services Inc.
JVS ERC Yorkgate                                                               The Tamil Eelam Society of Canada
                                        Phsyiomed Health Centre
KCWA                                                                           Tim Hortons
                                        Planned Parenthood of Toronto
King Township Public Library                                                   Toronto Business Development Centre
                                        Police Foundation
LBS Pharmacy                                                                   Toronto Community Employment
                                        Prime Butcher                          Services
                                        Progress Career Planning Centre        Toronto Cross Cultural Community
Main Drugmart                           (PCPC)                                 Services Association (TCCSA)
Manpower                                PTP Adult Learning and Employment      Toronto Public Library
Maple Leaf Foods                        Programs
                                                                               Toronto Public Heath Department
Massey Centre SET Program               Quantum Medical Imaging Services
                                        Inc.                                   Toronto Social Services
Mazemaster / Youth@bilities
                                        Ralph Thornton Centre                  UPS
Metro Medical Pharmacy
                                        Rexall Pharmacy                        Vocational Pathways Inc.
Miziwe Biik                                                                    - York Region EAC
                                        Rexdale Women’s Centre
Moneris Solutions                                                              Vermont Square
                                        Riverdale Immigrant Women’s Centre
MPP - Toronto Danforth                                                         Vietnamese Association
                                        Rogers Call Centre
Mr. Lube                                                                       VPI Inc.
Native Women Resource Centre                                                   VR Placement
                                        Royal Bank of Canada (RBC)
Neighbourhood Link Support Services                                            Wal-Mart Pharmacy
                                        Ryerson University, Gerrard ERC
NERP - North Etobicoke Revitalization                                          Westlaw Pharmacy
Partnership                             Salvation Army
                                                                               Weston Road Medical Centre
Newcomer Women’s Services Toronto       Seneca College
                                                                               Woodgreen Community Services
Northern District TPL                   Shoppers Drugmart
                                                                               Workers Action Centre
Northern Lights/ Bradford Assessment    Skills for Change
Centre                                                                         Working Skills Centre
Northwood Neighbourhood                                                        Working Women Community Centre
                                        St. Christopher House
Oasis                                                                                     World Education Services
                                        St. Stephen’s
Omega Direct Response Inc.              Community House                                   YMCA of Greater Toronto

Online Abilities Project                Staples Business                                  York Region District School
                                        Depot                                             Board
Ontario Disability Support Program                                                        - York Youth
Ontario March of Dimes                  Community Centre                                  YWCA
Next Steps for Contracted Services
Looking ahead at different ways to reach our target audiences, we have developed a friendly and more public
“identity” for the Contracted Services department, a clear source of information and better understanding of
“who we are”, “what we do” and “how we can help”.
Starting with this report, it is our pleasure to introduce “Next Steps”, our new identity, which places all of
                                                            Next Steps
Contracted Services programs and services under the same umbrella. We are also introducing our new web
portal “ as our main gateway page, where all of the programs, services, and information”,
on each location, enrollment, calendars, eligibility criteria, etc., are easily found and displayed in a more user-
friendly way. This is helpful in showing the wide range of services we offer. It is also relevant in showing our
funders what is made possible by their dollars.
                                         “Next Steps” is simple, short and direct, and our participants can easily
                                          Next Steps
                                         relate to it. As one staff member pointed out, “It covers the variety of
                                         our projects and what we offer in TWO WORDS!” Another one said:
“It’s the exact question people ask when seeking counselling and assessments. What are my next steps?” As a
department, we provide our users with answers to that same question everyday, while also doing our best to meet
their individual needs.
So, what else is new for 2008? Contracted Services is opening several new programs and services to meet the
needs of local communities across the GTA. Here are some of them:
• Settlement Services for Adult Newcomers - Two locations, Malvern and Morningside, providing referrals to
  community services, counselling and community resources, interpretation and translation services, to help
  address the needs of adult newcomers.
• Enhanced Language Training (ELT) - Four programs providing eight weeks of higher level language training
  to newcomers, focusing on IT, engineers, administrative and sales sectors, as well as immigrant women,
  financial services, and hairstyling, followed by a voluntary placement in the client’s own field, so they can
  gain Canadian work experience and secure jobs that match their qualifications and expertise.
• Specialized Language Training (SLT) - This program provides English instruction to newcomers currently
  working in the Hospitality or Skilled Trades sectors, to develop and enhance their language skills. Based on
  the very positive response from employers, we will also deliver specific language training to individuals
  interested in pursuing a career in Hospitality Sector, which will be followed by a job placement in the industry.
• Youth ISAP and Youth Host - Services for young newcomers (ages 13 to 24) in four communities: Jane-Finch,
  Weston - Mt. Dennis, Malvern and Kingston - Galloway. Youth ISAP (Immigrant Settlement and Adaptation
  Program) provides computers, staff and support in order to aid in the settlement process. The Youth Host
  activities match newcomer youth (in and out of school) with Canadian youth in order to provide a mentor
  and support to help them better adjust to their new environment.
• Gap Analysis on Employment Accessibility (Toronto East, Peel and York Regions) - Study to identify gaps in
  employment accessibility for persons with disabilities, utilizing multiple research methods including surveys
  and focus groups. These projects are aimed at increasing awareness of issues faced by this client group
  and will have the input from community members, service providers, businesses, inter-governmental
  agencies, persons with disabilities and their advocates, including caregivers.
Contracted Services keeps working hard in providing excellence in services and reaching out into the community
to take the TDSB mission one step further to empower the whole family.
In this first Contracted Services report, we wanted to tell you a little bit about us and what is new for the near
future. We hope this document was valuable to you. Please note that the information in this report was accurate
as of February 2008, since that time, there may have been some changes to our programs. If you want to find
out more, visit our website soon for details and the different ways you can contact us.
Thank you.
                    We value:
                             • each and every student

                             • a strong public
                               education system

   ur le al
                             • a partnership of

O              b
    is to ena ach
              to re
  students ls of
      high lev nd to
                               students, schools,
                               family, and community

                             • the uniqueness and
                               diversity of our students
              ent a
  achievem nowledge,           and our community
acquire th d values          • the commitment and
     skills, an become         skills of our staff
              d to
   they nee          mbers
   respon   sible me         • equity, innovation,
       of  a democ             accountability, and


                             • learning environments
                               that are safe, nurturing,
                               positive, and respectful.

Description: Newcomer Settlement Services Canada Proposal Budgets document sample