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									   TENDER FOR ANNUAL MAINTENANCE CONTRACT OF COMPUTER
  SYSTEMS AND NETWORKINGAT S.B.H., HEAD OFFICE, HYDERABAD

     IT SERVICES DEPARTMENT TENDER No. 16, DATED 23.11.2010

    TENDER FOR ANNUAL MAINTENANCE CONTRACT OF COMPUTER
       SYSTEMS AND NETWORK AT HEAD OFFICE, HYDERABAD

Sealed quotations are invited from the SERVICE PROVIDERS for ANNUAL
MAINTENANCE CONTRACT for Computer Systems and Networking at Head
Office, Gunfoundry, Abids, Hyderabad. SERVICE PROVIDERS having their
stores & spares center at Hyderabad need only apply.

The Bank at its Head Office at Gunfoundry, Hyderabad has Servers, Desktop
PC’s, Laptops, Dot Matrix Printers, Scanners, PC’s at Top Executive residences
and other computer related equipments of various makes at the various
departments in the building and adjacent to it. All these Systems along with
Networking are proposed to be brought under annual maintenance with a single
vendor under the following terms and conditions:

Clarifications, if any may be sought from Asst.General Manager (Systems), IT
Services Department, in person or through telephone on 040-23387484. The
details of network information are available with the Asst.General Manager
(Systems), ITS department, Head Office and can be perused thereat.

   1) Maintenance service includes O/S installation, Anti virus software
      installation and maintenance and other related activities on-site
      maintenance and repair of networking equipment.

   2) Minimum of three engineers for maintenance of computer systems and
      two engineers for maintenance of Networking system, will have to be
      stationed at ITS Department, Head Office, Hyderabad. The Engineers
      must be on the permanent rolls of the vendor’s company.

   3) The resident engineers in respect of computer systems should have a
      minimum of 4 years experience and out of 3 engineers atleast one should
      be MCSE Certified and one with Redhat/Suse Linux Certification. Both the
      Networking Engineers should have a minimum of 2 years experience and
      atleast one should be CCNA Certified Engineer. Necessary documentary
      proof should be submitted to the satisfaction of the Bank along with the
      Technical Bid. The Bank may choose to interview the engineers for
      suitability.

   4) Spares/drivers for the systems should be stocked onsite.          Bank will
      arrange for required storage space.

   5) If any equipment could not be repaired or restored to satisfactory condition
      within 24 hours and needs to be serviced off-site, a standby of similar
      make/model must be provided at no extra cost to the bank.

   6) Penalty of 1% of the AMC amount will be levied for any downtime
      exceeding 24 hours.

   7) The resident engineers should co-ordinate with the service providers of
      the systems, where these are under warranty, to resolve any complaints
      from users.

   8) The resident engineers should be provided with cell phones for easy
      access by the users.

   9) Preventive Maintenance should be done every quarter.

   10) The payment of AMC will be made at quarterly intervals and on
       completion of the quarter.



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   TENDER FOR ANNUAL MAINTENANCE CONTRACT OF COMPUTER
  SYSTEMS AND NETWORKINGAT S.B.H., HEAD OFFICE, HYDERABAD

   11) The Bank reserves the right to terminate the AMC, at any time if the
       performance is not satisfactory during any quarter. In such an event the
       vendor should ensure restoration of all the spares & computer peripherals
       taken away for repairs, duly repaired.

   12) The total cost of the AMC for the various systems and peripherals should
       be indicated in the enclosed annexure. The bank reserves the right to
       either accept or reject any offer outside the scope of the maintenance
       contract as the basis for finalization of the vendor for AMC contract will be
       purely on L-1 basis.

   13) The price quoted should be inclusive of all taxes subject to deduction of
       applicable TDS.

   14) SUBMISSION OF BIDS/TENDER DOCUMENTS: The sealed tenders
      should be submitted with superscription “I.T.S. DEPARTMENT TENDER
      No.16 DATED 23.11.2010 ANNUAL MAINTENANCE CONTRACT OF
      COMPUTER SYSTEMS AND NETWORKING AT HEAD OFFICE,
      HYDERABAD and should be addressed to:-

                    The Deputy General Manager
                    I.T.S. Department, Head Office,
                    State Bank of Hyderabad
                    1st Floor, Hy-Bank Towers
                    Gunfoundry, Hyderabad 500 001.

      The last date and time up to which tenders will be accepted at the above
      address is as follows:

                               DATE: 21.12.2010
                                TIME: 2.30 PM

      The cover can be dropped in Tender Box kept in I.T.Services Department
      or can also be sent by Courier/Post so as to reach on or before the last
      date and time specified above.

Quotations received after the above date will not be considered.

   15 OPENING OF BIDS:

      The technical bid/tender will be opened on the same day i.e., on
      21.12.2010 at 4.00 P.M. or any change in opening date and time will be
      notified by the Bank.. Only the vendors or their duly authorized
      representative carrying the letter of authorization will be permitted to
      attend the opening of bids. After the evaluation of the technical bids
      vendors found to be eligible will be short listed.

      Commercial bids of those vendors whose technical bids are qualified will
      be opened .

   16 CANCELLATION OF TENDER: Bank reserves the right to cancel the
      tender without assigning any reason.

   17 EARNEST MONEY DEPOSIT: A draft favouring STATE BANK OF
      HYDERABAD towards Earnest Money Deposit for Rs.30,000.00
      should be enclosed along with the quotation.

      Refund of the EMD will be made only on completion of the tender
      exercise. EMD will be forfeited in the event of vendor not accepting
      the purchase order. However, the vendors on whom the purchase
      orders are placed have to submit Performance Guarantee at 25% of
      the purchase order value from a Scheduled commercial bank.


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   TENDER FOR ANNUAL MAINTENANCE CONTRACT OF COMPUTER
  SYSTEMS AND NETWORKINGAT S.B.H., HEAD OFFICE, HYDERABAD

The EMD will be forfeited:

       If a bidder withdraws his bid after becoming L1 and not accepting
      the Purchase order.

      The Bid Security will be forfeited and also the Guarantee will be
      revoked in case successful bidder dishonours his bidding
      commitments.

      Further, in case of forfeiture of the EMD or forfeiture of Bid Security
      along with revocation of the Bank Guarantee, if any of these
      instances arise for any of the reasons mentioned above, the bidder
      would be debarred from participating in the next 3 tenders.

   18 ADJUDICATION: All disputes or differences whatsoever arising between
      the parties out of or in relation to the construction, meaning and operation
      or effect of these Tender Documents or breach thereof shall be settled
      amicable. If, however, the parties are not able to solve them amicably, the
      same shall be settled by courts of law with jurisdiction in Hyderabad or by
      arbitration in accordance with the applicable Indian Laws, and the award
      made in pursuance thereof shall be binding on the parties, The
      Arbitrator/Arbitrators shall give a reasoned award. Any appeal will be
      subject to the exclusive jurisdiction of courts at Hyderabad. The vendor
      shall continue work under the contract during the arbitration proceedings /
      legal action unless otherwise directed in writing by the Bank or unless the
      matter is such that the work cannot possibly be continued until the
      decision of the court/arbitrator or the umpire, as the case may be, is
      obtained. The venue of arbitration shall be Hyderabad.

   19 EVALUATION OF BID: Bank will take the cost of AMC for arriving at L-1
      Price. Total cost of the AMC contract is inclusive of Service Tax and any
      other taxes as applicable. In the event of any downward revision of
      levies/duties etc., the same should be passed on to the Bank,
      notwithstanding what has been stated in the quotation provided the
      relative Letter of Intent/Purchase Order was not placed by then

   20 PERIOD OF CONTRACT: The Annual Maintenance contract will be valid
      for a period of one year from the date of issuance of Purchase Order. The
      rates quoted will remain in force for the full period of contract. No demand
      for revision of rate on any account shall be entertained during the contract
      period.

   21 CRITERIA FOR PRE-QUALIFICATION

      i.     Average annual financial turnover during the last 3 years
             ending 31st March 2010 should be at least Rs.20.00 Lakhs.

      ii.    The service providers should provide proper documentary
             proof in support of satisfactory completion of similar works
             during the last 3 years.

      iii.   The Service providers should be profit making entities during
             the last 3 years and they should provide Annual Report
             (Balance Sheet and Profit & Loss Account) of last 3 years.

      iv.    The Service providers should have minimum of 3 other clients
             who are availing similar services from them and they should
             provide documentary evidence for the same.

      v.     The Service providers should have strong area wise service
             and support network with adequate skilled personnel,
             equipment etc.


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       TENDER FOR ANNUAL MAINTENANCE CONTRACT OF COMPUTER
      SYSTEMS AND NETWORKINGAT S.B.H., HEAD OFFICE, HYDERABAD
         v.   The service providers having any added certificate from any
              competent authority for the services provided will have added
              advantage.

         vi.    The service providers should submit the requisite data
                alongwith their bids as per proforma-I and II provided
                hereunder:

                        PRE-QUALIFICATION -- PROFORMA-I

1.    Name of Organization / firm /
      company
2.    Address




3.    Year of establishment
4.    Status of the firm
      (Company / Firm / Proprietary)
5.    Name of Directors / Partners /              i)
      Proprietor
                                                  ii)

                                                  iii)

6.    Whether registered with the
      registrar of companies / registrar of
      firms. If so, mention number and
      date.
7.    a) Name of Directors / Partners /
      Proprietor
      b) Enclosed Solvency Certificate
      from the bankers
8.    Whether registered for sales tax
      purposes. If so, mention number
      and date. Furnish also copies of
      sales tax clearance certificate.
9.    Whether an assessee of income
      tax. If so, mention permanent
      account number. Furnish copies of
      income tax clearance certificate.
10.   State Annual turnover of the
      company.

      Furnish copies of audited balance
      sheet and profit & loss account
      (audited) for the last three years.

11.   Specify the maximum value of
      single work executed in the year in
      the country.
12.   Status and details of disputed /            i)
      litigations / arbitration, if any.
                                                  ii)

                                                  iii)


         Note: Where copies are required to be furnished these are to be certified copies
                 preferably by the concerned agencies or a Government Officer.
         Place :
         Date :                                    Signature of the Service providers

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    TENDER FOR ANNUAL MAINTENANCE CONTRACT OF COMPUTER
   SYSTEMS AND NETWORKINGAT S.B.H., HEAD OFFICE, HYDERABAD


                   PRE-QUALIFICATION -- PROFORMA-II

 PARTICULARS IN RESPECT OF 3 MAJOR WORKS EXECUTED IN LAST 3 YEARS

S.No Nam of    Short         Name      Value of Stipulated Actual     Name of
     work      description   and       work     time of    time of    architect /
     and       of the        address   executed completion completion consulting
     project   work          of                                       engineer
     with                    Owner
     address




Place :

Date :

                                           SIGNATURE OF SERVICE PROVIDERS




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    TENDER FOR ANNUAL MAINTENANCE CONTRACT OF COMPUTER
   SYSTEMS AND NETWORKINGAT S.B.H., HEAD OFFICE, HYDERABAD

                   DETAILS OF SYSTEMS TO BE UNDER AMC

                                                      TOTAL   TOTAL AMC
      Sl.N              PARTICULARS                   NO.OF    COST IN
       O                                             SYSTEM    RUPEES
                                                        S
        1       DESKTOP PC’s                           574
        2       DOT MATRIX PRINTERS                     13
        3       LASERJET/
                                                      152
                INKJET PRINTERS
        4       DESKJET PRINTERS                      41
        5       SERVERS                               47
        6       SCANNERS                              10
        7       LAPTOPs                               104
        8       LINE PRINTERS                          6
        9       TOTAL                                 947

The computer systems having networking connectivity are 574.

An estimation of the switches.

                                  24 Port
            D-Link DES 1024D      Switches      33
                                  24 Port
            3com Switch           Switches       1
                                  24 Port
            Netgear Switch        Switches       1
            Cisco System          24 Port
            Switch                Switchses      7
                                  16 Port
            D-Link DES 1016D      Switchses     22
                                   8 Port
            D-Link F/E 10/100     Switchses     39

                                  Total
                                  Switches      123

We agree to the terms and conditions as mentioned in the tender.


                                Authorised Signatory of the Company with seal

CHECK LIST:

All pages of bids should be duly signed.

   a) Technical bid should contain:
         1) Proof of ITEMS 2, 3
         2) EMD for Rs. 20,000/-.
         3) NON disclosure statement
         4) Unconditional acceptance of the tender terms letter.
   b) Commercial Bid as per Annexure-A

                                                                     ANNEXURE A
                                   COMMERCIAL BID

                  S.No.      ITEM                      Rs.
                  1.         Total Cost AMC Value
                  2.         Discount
                  3.         Amount for arriving L1


                                     Authorised Signatory of the Company with seal



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