UMACHA Navigating Payments 2009 The ABCs of RDC Angi Farren, AAP, Image Education Services Director, UMACHA Are you new to remote deposit corporate capture or branch capture? Attend this interactive session to learn some of the basic terms and tips regarding this new deposit delivery application! Benefits and best practices will also be discussed. ACH Basics Gloryana Nelson, AAP, Investigations Team Lead, Wells Fargo Bank Are you new to the world of ACH? Then this session is for you. It will assist you in navigating the remainder of the conference. ACH Fraud from an RDFI Perspective: Product Showcase Brad Johnson, Centrix Solutions From an RDFI perspective, this session will provide attendees with real-world examples how criminals are facilitating unauthorized ACH activity and the industry best practices to detect these transactions. Furthermore, we will review how institutions of all sizes are leveraging automated ACH fraud detection services, including ACH positive pay, to gain a competitive advantage and attract new corporate clients. ACH Rules Update Wendy Wishon, AAP, Vice President, EPCOR With IAT implementation behind us, it’s time to take a look at what is going on in the ACH Rules space. Recently, NACHA has been engaged in an effort to reorganize the Rules, something they are calling Rules Simplification and there have been several recent ballots and requests for comment for changes to the Rules. This session will provide an overview of all recent RFCs and balloted rules, insight into the Rules Simplification process and discuss other NACHA initiatives that may be on the horizon. Are YOU Seeing Signs of the Economic Recovery Yet? Art Rolnick, Senior Vice President, Federal Reserve Bank of Minneapolis By now, you have become intimately familiar with the financial crisis. The current financial turmoil has deeply affected our nation’s households and businesses. What began as a nationwide housing downturn has led to a national and global financial crisis with serious consequences for the real economy. The Fed has taken vigorous steps to reestablish normal credit channels and flows. Indeed, the speed and breath of the Fed’s response have been unprecedented in both the extension of existing programs and the creation of new ones. The Fed’s aim has been to improve credit markets through targeted infusions of liquidity and to thereby restore confidence and financial stability. Over the coming months, as the financial situation continues to evolve, the Fed will modify, expand or contract these activities, depending upon existing circumstances and emerging challenges. The key question is “Are YOU Seeing Signs of the Economic Recovery Yet?” Come hear the Federal Reserve Bank of Minneapolis’ Director of Economic Research expectations for the economy and how they are likely to affect you and your organization. Business Continuity Planning Michelle Walstad, Advisory Services Group Consultant, CFC Technology With the world being so technology savvy, people expect their financial institution to be available at all times – even during a thunderstorm, tornado, ice storm or blizzard. All they know is that they want access 24/7. It is vitally important to have a plan for all of these situations – and more. Hear from an expert how to plan for those unexpected bumps and learn how to prepare a continuity plan for your financial institution. Card Fraud: Identification and Management Diana Kern, AAP, Senior Trainer, SHAZAM Fraud incidents on card payments continue to increase - and so are the reports of card data breaches. Your fraud management tools and case management procedures need to evolve to keep up with this startling growth. This session highlights the industry’s most effective risk management tools from a card network’s perspective, and applies some best practices from a card issuer’s perspective. Complete, Comprehensive ATM Outsourcing Solution: Product Showcase Scott Froehlich and Rick Bley, Edge One Driving down costs of ATM deployment is becoming much more important in today’s economy. Managing your time while serving your customers has become more critical than ever. With the rapid pace of today’s world, you need solutions that will simplify your day to day operations. As an attendee, you will gain a better understanding of Edge One’s ATM Manager Program - a comprehensive outsourcing solution for all your ATM requirements. This all-encompassing program allows you to utilize a single provider for all your ATM services: equipment, installation, cash management and replenishment, transaction processing, first and second line maintenance, supplies, compliance and reporting. Most importantly, this program offers your organization the flexibility and ability to customize your ATM portfolio while increasing the profitability of your ATMs. Counterfeit IDs and Identity Theft Exposures: Product Showcase Financial Crimes Services See actual counterfeit identification cards that have been used in the past to commit financial crimes. There will be a short presentation on how they make these cards. Financial Crimes Services will show you technology to block the use of these counterfeits by keeping your tellers updated in real-time on possible fraud. UMACHA Navigating Payments 2009 Diversion Case Study: A New Way to Handle Overdraft Problems Scott Adkisson, Financial Crimes Services This presentation will cover what 130+ law enforcement jurisdictions are doing in handling customer abusing financial institutions’ overdraft courtesy privileges. Find out how over 40 credit unions and banks are now dealing with debtors who are unresponsive to settling their debts related to bad check, debit cards, electronic checking and more. Don’t Get Caught in the Dark! Rebekah Leonard, VP, Compliance, First Security Bank Cheri Johnson, AVP, First Security Bank 2009 started with a bang for First Security Bank in Bozeman, Montana. A quiet wintery March morning was shattered when a natural gas leak ignited and obliterated a half block in the heart of historic downtown Bozeman. First Security Bank and its 75 downtown employees were across the street…rocked to their core mere yards away from the explosion. Hear how the Bank responded with their Disaster Recovery Plan, the lessons they learned, and the unique perspective they can offer on business continuity. End-to-End Electronic Checkshop: Receiving Returns, The Last Mile: Product Showcase Steve Peterson, Federal Reserve Bank of Minneapolis Has your organization gone the last mile? Learn about clearing options, cost/benefit trade-offs, and implementation of the final pieces to complete the electronic loop. Check 21-enabled services are here to stay and vendor support grows daily. Hear an overview of FedForward, FedReturn and FedReceipt services. We’ll help you complete that last mile to end-to-end electronic check processing by focusing on FedReceipt Plus for Returns, the service that enables you to receive an image cash letter of all items returned electronically in an image cash letter or as imagable paper return items. We will share suggestions to help your organization determine the best delivery options and provide pointers to work with your vendor. It’s not a marathon, rather just a last sprint to join us on the finish line. See you there. FedGlobalSM ACH Payments: Product Showcase Elena Whisler and Chris Bauer, Federal Reserve Bank of Minneapolis Are you wondering how your institution could use the new NACHA standard entry class code for international ACH transactions (IAT)? Or maybe your customers have asked about international ACH services, but you don’t know the best approach to deliver an efficient and reliable solution. Sound familiar? Then this product showcase is for you. Come learn about FedGlobal ACH Payments, the new face to the Federal Reserve’s international ACH services. Not only will you hear about the global reach and product flexibility that FedGlobal ACH provides, but you will also learn how the Federal Reserve is here to help your institution’s readiness, both in your back and front office. Federal Guidelines for RDS and How to Mitigate your Remote Deposit Risk Tom Kettell, Strategic Business Manager - Emerging Markets, Epson America, Inc. Tony DaSilva, AAP, CISA, Examiner, Federal Reserve Bank of Atlanta 2009 has been a year of new requirements for mitigating risk of Remote Deposit Capture solutions users. At the same time, the FFIEC published guidelines designed to address the risks of operating in an RDC environment. This guidance is designed to provide flexibility to operate in a financial institution’s unique operating environment. As part of the Fair and Accurate Credit Transactions (FACT) Act of 2003, the FTC, the federal bank regulatory agencies, and the National Credit Union Administration (NCUA) issued the Red Flags Rules which require financial institutions to develop and implement identity theft prevention programs. Financial Crime Trends and Cases Rachel Williams, Postal Inspector, US Postal Inspection Services Chris Abbas, Sergeant, Minneapolis Police Department John McCullough, President, Retailers Protection Association The world of financial crimes is evolving and this presentation will provide you with insight on current cases occurring in the upper mid-west and two investigators who investigate them. Rachel Williams will discuss two US Postal Inspection cases she has recently investigated. Included will be an update on the Mr. Rubischko continuing mortgage fraud case. Rachel also has been assigned to the Tom Petters cases; she will touch on this case within her agency’s policy at this time. Sgt. Chris Abbas has several cases including a recent case involving a travel agency financial crime case which has been the news as well as several other cases of interest. John McCullough will wrap-up this presentation with a few cases of interest and information on one organized criminal group traveling the country impacting unsuspecting FIs. Handling Day 2 Exceptions with Image Exchange or RDC Angie Smith, AAP, Senior Manager of Education, ViewPointe, LLC As image exchange and remote deposit are increasing with record volumes, financial institutions are dealing with various types of returns and adjustments. This session will address frequently asked questions concerning how to handle Day 2 exceptions and returns when processing an image exchange cash letter. Exceptions encountered with remote deposit capture will also be highlighted. UMACHA Navigating Payments 2009 Helping ODFIs Navigate the Rough Waters of ACH Origination Risk Megan Dull, Operations Supervisor, First National Bank River Falls Jeff Gleason, Vice President, Bremer Banks Cheryl Venable, Sr. VP, Federal Reserve Bank of Minneapolis Bob Wurtzel, Chief Operations Officer, First Bank Baldwin Hear from three community banks how they manage their ACH Origination Risk. Now more than ever it is important for all financial institutions to manage risk; while there is risk in ACH Origination, it is manageable. Discover how others are protecting their financial institutions. IAT is Here Donna Olheiser, AAP, Payment Education Services Director, UMACHA Are you ready for September 18, 2009? This is the new implementation date for the biggest change to ACH Rules since its inception in the early 1970s! Attend this session for the opportunity to get the knowledge you need to prepare your institution. Identity Theft Issues: What Happens in the Real World? Andria Brutsche, Investigator, Northern Integrity Investigations Listen to a victim of identity theft tell her story. Discover how she found the theft, what steps she had to go through to restore her credit, and some additional tips she learned to protect herself. Andria has been helping law enforcement agencies investigate financial crimes. You’ll be fascinated to hear how her background helped her. Killing The Dinosaur: Is It the End for PC-Based ACH Origination Software? Gregory Rettinger, ACH Product Manager, Asst VP, U.S. Bank Ted Clark, ACH Business Manager, Asst VP, U.S. Bank As the vast majority of the major financial institutions eliminate their PC based ACH origination software in favor of web based systems, are alternative solutions for ACH originators still needed? This session will offer a historical perspective on the evolution from PC based software to a web dominated sphere, the advantages and disadvantages of both platforms, as well as some ideas on where we might be headed in the coming years. It will also offer some observations from an ACH originator that has recently transitioned from a legacy PC application to an ACH Web platform. We will also offer some suggestions for best practices regardless of what method the Originator is using. Man-In-The-Middle Attacks Trends and Defenses Will LaSala, Director of US Operations, VASCO Data Security As the online fraud landscape evolves, financial institutions have learned that securing their online users is not a project with a beginning and an end. While bankers were implementing additional security, fraudsters haven’t remained dormant. Instead, they came up with new tools designed to conduct sophisticated real-time hacking attacks resulting in millions in financial losses, frustrated customers, and eroding trust. Margins of Greatness David Okerlund Hall-of-Fame motivational speaker David Okerlund offers a look at the dynamics of personal success. The “margins of greatness” is the very special realm of performance that distinguishes between the good and the truly great – especially when it comes to leadership, sales and service. In this motivational keynote, David explores and explains what those key margins are and how they make such a significant difference to the people being served. You’ll understand why problems exist and why “Nothing is good enough if it can be made better, and better is never good enough if it can be made best!” Mobile Banking – True Customer Value – or Just Keeping Up With the Joneses? Erik Holmberg, State Bank and Trust Mobile Banking is a new product that not many financial institutions are offering at this time. In this session, Erik will explain why his bank decided to be part of the cutting edge group, and find out more about the bank’s results from implementing this product. Moving Money Internationally Elena Whisler, Retail Payments Project Manager, Federal Reserve Bank of Atlanta Jeannie Bauer, e-banking Product Manager, Sunrise Community Bank Crystal Hatcher, Vice President, Venture Bank Your organization doesn’t just deal in domestic ACH payments anymore, especially with increased migration and globalization in today’s world economy. To compete effectively, embrace the changing payments landscape with the new, more robust and comprehensive international NACHA format, available in September 2009. This expanded international ACH format opens up access to global destinations and accommodates OFAC- required information for risk management. Come hear how some financial institutions and companies have business case plans to adopt the IAT to enhance their business options. IAT can accommodate your organization’s expanding international payments needs. UMACHA Navigating Payments 2009 Next Generation Remote Deposit Capture: The Small Business Market Heats Up Deborah Matthews, Electronic Payments Strategies Director, Jack Henry & Associates/ProfitStars Approximately 24 million small businesses in the United States contribute more than 50 percent of the retail payments stream. Consequently, financial institutions should focus more efforts on the payments strategies of this market. In response to growing interest by small businesses, financial institutions need to ramp up their efforts to provide a comprehensive remote deposit capture solution to better meet the diverse needs of small businesses. The small business market represents a gold mine of potential new depository relationships. This session will address some of the issues and opportunities for financial institutions as they target the small business niche. Off The Bench: Tales from The Benchwarmer Bob Lurtsema, former Minnesota Viking Better known as “Benchwarmer Bob,” Bob Lurtsema played defensive end for the Minnesota Vikings in the 1970s, including two Viking Super Bowl appearances. During the 70s and 80s, Lurtsema could often be seen in TCF Bank TV commercials. His great stories and experiences will fill our conference with laughter and nostalgia, leaving you smiling as you start this year’s Navigating Payments Conference. Partners in Image Exchange – A Case Study Ellen Heffner, Director, Product Management, ECCHO Betsy Troyer, Vice President of Correspondent Banking and Sales Manager, United Bankers Bank This session will provide a case study about how the payments challenges associated with “getting the paper out of the system” are being solved through participation in local/regional image exchanges. Presenters will include lessons learned and best practices from the perspective of financial institutions. Reducing Risk & Improving Quality - RMAG Update Ann-Marie Bartels, AAP, CEO, EPCOR Debbie Koller, AVP, FedACH Support Services, Federal Reserve Bank of Minneapolis NACHA’s Risk Management Advisory Group (RMAG) was established in 2005 by the NACHA Board to oversee development of the Risk Management Strategy for the ACH Network. The goals of the risk management strategy are to reduce risk in the ACH Network by minimizing unauthorized entries, improve quality in the ACH Network, and reduce DFI customer service costs. Session participants will understand RMAG’s objectives and the goals of the Risk Management Strategy; and learn about critical RMAG initiatives designed to address Network safety and soundness. Remote Deposit Capture – What is Next? Stephanie Schmitt, Vice President, Commercial Product Management, U.S. Bank Remote Deposit Capture (RDC) has rapidly become a commodity business that largely automates existing deposit processes. The next generation of RDC will likely be a push to find new ways to help users re-engineer their deposit processes and streamline their operations. At the same time RDC capitalizes on the ability to facilitate cost savings in the downstream application of the checks and associated remittance documents. Now, RDC users want to go even further in improving their operations by managing their documents electronically in order to automate or potentially eliminate previously paper-intensive business processes. Retirement Recovery Strategy in Uncertain Times Kim Tricas, Investment Advisor Representative, Certified Sr Advisor, The Tricas Team, Feltl and Company Kim Tricas, Investment Advisor Representative of The Tricas Team, Feltl and Company, helps clients build and preserve wealth, plan estates and discover optimal tax strategies. With over 25 years of experience in investments, tax planning strategies and estate planning, Kim provides clients with superior insights to meet their goals. Fewer than 10% of retirees are able to retire in comfort and security. Kim’s presentation will focus on improving your odds, and will be focused on addressing your personal retirement concerns. Feltl and Company is a registered investment advisor and broker dealer. Member FINRA (www.finra.org ) and SIPC (www.sipc.org) Roadmap to Authorizations - Detour Ahead Mary Gilmeister, AAP, President, WACHA Effective March 19, 2010 the definition of an authorization is changing to mirror Regulation E. Join us to learn the new definition of an unauthorized transaction; how the definition compares to Regulation E; how the changes will affect all of the players and the differences between consumer and corporate unauthorized transactions. Real life examples will be reviewed and discussed. Role of Emerging Payments in Internet Commerce Claudia Swendseid, SVP, Federal Reserve Bank of Minneapolis This session will outline key aspects of U.S. payments systems using emerging payments and confront the challenges, threats and new risks that financial institutions need today to manage Internet commerce. The session will begin by reviewing current “emerging” payments methods, including innovative uses of traditional payments, such as check image, ACH e-check, and prepaid and contactless cards, as well as new, alternative ways to make payments via the Internet and mobile technology. Examine key research results on payment behaviors. Understand the promise and pain points in the U.S. payments system. Compare “traditional” emerging and new payment types and their suitability for different types of transactions. UMACHA Navigating Payments 2009 Same Day ACH Cheryl Venable, Sr. VP, Federal Reserve Bank of Minneapolis Are you ready for check conversion, telephone, and Internet initiated payments to same-day ACH? A payments expert from the Federal Reserve will describe a same-day payments environment and potential impact on the payments system and your organization. Based on industry interviews, this session will review faster payments opportunities already in play and how a same-day ACH may work in the future. For corporate cash management and payment management, the addition of a same-day ACH solution could: 1) enhance collection and settlement of consumer ACH debits and 2) play a critical role in contingency payments processing and speedier recovery from natural disaster or other events. Same-day ACH payments would likely rely on the current ACH infrastructure and its strong risk mitigation methods, but must overcome present barriers before the benefits of earlier settlement are realized. This session will consider various balancing acts for the U.S. payments system to accommodate same-day ACH payments. So You Want to Be an AAP? Brenda Eckert, AAP, Learning & Development Consultant, Wells Fargo Bank Have you been thinking of ways to advance your career in the financial industry? Becoming an Accredited ACH Professional is one of the ways that you can do that. More financial institutions are looking for experts and this is a great opportunity for you. Stop Payments and Adjustment Entries: How will New Requirements Impact your ACH Processing? Sean Carter, AAP, Senior Director of Education, NEACH There are two new amendments to the ACH Rules. The first will assist in aligning the ACH Rules on stop payment and Regulation E. The second amendment deals with simplifying and clarifying the adjustment entry process. This amendment clarifies the definition of an unauthorized entry and would also change the Written Statement Under Penalty of Perjury requirements. This session will cover how your processing requirements may change effective March 2010! Updates to the ACH Audit Brenda Eckert, AAP, Learning & Development Consultant, Wells Fargo Bank This session will update you on the changes to the ACH Audit requirements in Appendix Eight of the ACH Rules. These requirements go into effect for the 2010 audit. Prepare now!! Watching the Road for Signs of Data Security Issues Mike Johnson, Information Security Officer, Bremer Bank During this session Mike will take you for a ride down the road of data security and multi factor authentication. He’ll begin with stories of what the financial world is seeing when it comes to data breaches. Then he’ll provide tips and information that can help you make the best data security decisions for your financial institution. What Really Happens When a Bank Fails John Yanish, Asst VP, Federal Reserve Bank of Minneapolis Jim Deustehoff, Asst VP - Supervision, Regulation & Credit Dept, Federal Reserve Bank of Minneapolis Bank failures are on the rise for the first time in many years. Many payments professionals do not know or understand the practical effect of a bank failure and its impact on the payments system. What is the resolution process? How is a buyer found? What happens to outstanding payment items--checks, ACH transactions, wires, credit and debit card transactions? What happens to assets or deposit liabilities that are not sold to a buyer through the resolution process? This session walks participants through how a decision is made to close a bank, how the FDIC finds a buyer, what the buyer may actually acquire, and what happens to pending transactions, as well as an understanding of the process of a bank resolution, and an ability to assess the risk of doing business with a distressed bank.
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