Tips on How to Access an Interpreter “Interpreter 101” How to Access An Interpreter Primary purpose of an Interpreter To facilitate understanding in communication between people who are speaking different languages. Interpreter will convey everything that is spoken!!! How to Access An Interpreter For UNSCHEDULED Appointments Or URGENT/EMERGENT & UNSCHEDULED NEEDS YOU CAN ALSO TEXT PAGE!!! include 816-458-5322 PleasePage:the information listed under What the Interpreter needs to know How to Access An Interpreter For SCHEDULED Appointments For appointments more than 24 hours in advance, use PHRED to schedule an Interpreter. Be sure to answer the following questions in PHRED: • Do you need an interpreter? – Choose “Yes” • What language do you need? – Choose the language from drop-down list How to Access An Interpreter What the Interpreter needs to know: 1. Patient’s name 2. Location 3. Purpose of visit Discharge Update Database Questions Please include this information when sending text pages. How to Access An Interpreter When the Interpreter arrives: • Introduce yourself to Interpreter • Briefly describe situation • Introduce Interpreter to family How to Access An Interpreter Important Family members, especially children, are not considered adequate substitutes to interpret. Would your child say this? How to Access An Interpreter Important Waiver of Right to Interpreter Form # on The Scope: 7170-018MR 11/04 One copy in medical record; One copy to Interpreter How to Access An Interpreter Financial Questions: Spanish speaking line: • 816-802-1439 - For eligibility Spanish speaking financial counselor: • 816-234-3627 - During business hours How to Access An Interpreter Other Resources: Dual handset telephones: • Language Line telephones so both parties can hold a receiver Language Line: • 1-800-874-9426 (on a regular phone) • Client ID: 232028 How to Access An Interpreter How to Interact: • Provider is “in charge” • Have everyone ready when you call • Plain English, short sentences, speak in complete thoughts • Look at family!!! (Not Interpreter) • First person • Clarification • One question at a time • Limit slang, medical jargon, acronyms • Cultural clarification How to Access An Interpreter Interpretation of written materials: • Site translate: exactly as written -OR- • Provider summarizes: interpreter interprets provider summary How to Access An Interpreter Helpful Phone Numbers: SPANISH PHONE LINE: CHILDREN’S MERCY HOSPITAL 816-983-6429 CHILDREN’S MERCY SOUTH 913-696-8063 • Appointment line for PCC • Financial Information • Interpreter Dispatcher (Spanish) How to Access An Interpreter Helpful Phone Numbers: DIRECTIONS TO HOSPITAL: 816-983-6409 24 HOUR NURSE LINE: 816-234-3188 • Interpreters respond as time allows How to Access An Interpreter Ubi Duo: • Machine to help communicate with someone who has limited or no hearing. • Nurse Manager’s office in ER or UC. How to Access An Interpreter Resources: • Interpreting Services Website • Click “Resources” – “Why Family Members, Friends, & Children Should Not Be Used As Interpreters” – Language Line Instructions – Conference Call Instructions – Language Identification Card – Missouri Relay Instructions Danke! Merci! Thank you! Gracias! Grazie!