Manager Operations Retail Job Description

Document Sample
Manager Operations Retail Job Description Powered By Docstoc
					                                     0362348c-655b-431e-9ed1-28358dbfe08d.xls




         2006 Tire Industry Compensation Survey
                   Survey Responses Due: November 10, 2006
                      Data Effective Date: October 2, 2006

                                                 Instructions

Follow these three steps to complete your survey submission:

1. Complete "Organization & Contact Info" tab.

2. Complete the job information tab by matching your company jobs to the survey jobs and entering
   the appropriate compensation data.


3. Return completed survey to: Surveys@Salary.com. You may also fax to (781) 464-7980 or use our
   secure file upload (FTP) tool to send us your submission. Please email Surveys@salary.com for
   instructions.




         Salary.com Surveys | 160 Gould Street | Needham, MA 02494 | (800) 573-7781




                                          Cover Sheet & Instructions - Page 1
                                                                                       0362348c-655b-431e-9ed1-28358dbfe08d.xls




                                                                                                  Contact Information

                                  Primary Contact                                      Secondary Contact

First Name

Last Name

Job Title

Email Address

Phone Number

Company Name

Street Address

City

State

Country

Zip Code

                                                                                                 Company Information

* Please report data for each tire store location separately. If you would like to enter data for more than 4 locations, please contact us.

                                     Location 1                                             Location 2                                             Location 3   Location 4

City

State

Country

Zip Code
                     Choose your Ownership Type from the drop down menu below.
Ownership Type
                     Full Time Equivalents (FTE's) are the number of full time employees that a company would employ if all its employees were full time.
FTE Employees
                     Proceeds generated by a company from sale of goods or services. Often referred to as “Sales”.
Annual Revenue




                                                                                             Organization & Contact Info - Page 2
                                                              0362348c-655b-431e-9ed1-28358dbfe08d.xls



                                                  2006 Tire Industry Compensation Survey
          Job Title                                                                          Job Description
Facility Manager                 Plans and directs the day-to-day operations of retail tire store/center. Develops strategies to improve customer service, drive store
                                 sales, and increase profitability. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Hires and
                                 manages store personnel. Typically requires 5 - 7 years of related experience and strong leadership skills. Familiar with a variety of the
                                 field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Leads and
                                 directs the work of others.
Assistant Facility Manager       Assists the facility manager with the day-to-day operations of a retail tire store/center. Ensures customer needs are met, complaints are
                                 resolved, and service is quick and efficient. Manages the tire center in absence of the facility manager. Typically requires 3 - 5 years of
                                 related experience. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and
                                 judgment to plan and accomplish goals. May lead and direct the work of others. Typically reports to the facility manager.

Service Manager                  Manages the service staff to effectively meet customer requirements and minimize service related expenses. Assigns jobs within the
                                 service center and dispatches road and fleet service according to customer requests or established requirements. Makes
                                 recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation;
                                 schedules other training as required. Ensures that company policies are being followed with regard to safety, DOT and established
                                 operating procedures. Typically requires 4 - 6 years experience with extensive knowledge of auto repair and shop management skills,
                                 including scheduling, inventory purchasing, expense control and customer service. Relies on extensive experience and judgment to
                                 plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others.
Road Service Technician          Performs tire and tire-related services at the customer’s location, on the road, or any other location, according to customer
                                 requirements. Mounts, demounts, balances and repairs commercial and other tires & wheels. Organizes the work site, the vehicles
                                 and the appropriate tools and equipment for optimum job efficiency and safety. Follows established procedures to inspect tires, wheels
                                 and vehicles before and after service, and notes other needed services; makes recommendations to customer. Typically reqires 1 - 3
                                 years of related experience and appropriate TIA certification. Performs a variety of tasks. Works under general supervision, making
                                 decisions independently while away from shop. Typically reports to a supervisor or manager. A certain degree of creativity and latitude
                                 is required.
Off-the-Road Technician          Performs tire and tire-related services for OTR (and smaller) tires at the customer’s location, job site, or any other location according to
                                 customer requirements. according to customer requirements. Mounts, demounts, balances and repairs OTR or other tires and wheels
                                 as directed. Organizes the work site, the vehicles and the appropriate tools and equipment for optimum job efficiency and safety.
                                 Follows established procedures to inspect tires, wheels and vehicles before and after service, and notes other needed services; makes
                                 recommendations to customer. Typically reqires 2 - 4 years of related experience and appropriate TIA/MSHA certification. Performs a
                                 variety of tasks. Works under general supervision, making decisions independently while away from shop. Typically reports to a
                                 supervisor or manager. A certain degree of creativity and latitude is required.

Commercial Center Tire           Performs tire and tire related services according to company requirements in the shop/on the pad at the commercial service center.
Technician Trainee/Entry Level   Mounts, demounts and balances commercial and other tires & wheels as directed by service manager, or as supervised by a more
                                 senior technician. Follows established procedures to inspect tires, wheels and vehicles before and after service, noting additional
                                 needs and notifying service manager or supervising technician of same. May be responsible for replenishing inventory and maintaining
                                 shop supply levels. Requires 0 - 2 years of related experience. Relies on instructions and pre-established guidelines to perform the
                                 functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent
                                 judgment. Typically reports to a supervisor or manager.



                                                                        Job Descriptions - Page 3
                                                            0362348c-655b-431e-9ed1-28358dbfe08d.xls



                                                2006 Tire Industry Compensation Survey
          Job Title                                                                        Job Description
Commercial Center Tire         Performs tire and tire related services according to company requirements in the shop/on the pad at the commercial service center.
Technician Intermediate        Mounts, demounts and balances commercial and other tires & wheels as directed by service manager. Follows established procedures
                               to inspect tires, wheels and vehicles before and after service, and noting other needed services; makes recommendations to customer.
                               Typically requires 2 - 4 years of related experience and TIA certification. Relies on limited experience and judgment to plan and
                               accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required.
                               Typically reports to a supervisor or manager.
Commercial Center Tire         Performs tire and tire related services according to company requirements in the shop/on the pad at the commercial service center.
Technician Sr./Lead            Mounts, demounts and balances commercial and other tires & wheels as directed by service manager. Follows established procedures
                               to inspect tires, wheels and vehicles before and after service, and noting other needed services; makes recommendations to customer.
                               May assist in the training and skills evaluation of other service technicians. Typically requires 4+ years of related experience and TIA
                               certification. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to
                               plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude
                               is expected. Typically reports to a supervisor or manager.
Retail Auto                    Performs basic repairs and preventive maintenance including oil and filter changes, tire changing, repair, and balancing, bulb and wiper
Mechanic/Technician            blade replacement, shock absorbers and batteries. Requires 0 - 2 years of related experience. Relies on instructions and pre-
Trainee/Entry Level            established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically
                               require exercising independent judgment. Typically reports to a supervisor or manager.
Retail Auto                    Evaluates vehicles and makes repair recommendations. Repairs/replaces steering/suspension components, brakes, belts, hoses, basic
Mechanic/Technician            engine components, and performs front-end alignments. Can troubleshoot and replace most external engine and undercar
Intermediate                   components. Typically requires 2 - 4 years of related experience and related ASE certification(s). Relies on limited experience and
                               judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity
                               and latitude is required. Typically reports to a supervisor or manager.
Retail Auto                    Evaluates vehicles and makes repair recommendations. Independently diagnoses and repairs all vehicle malfunctions, including
Mechanic/Technician Sr./Lead   manual and automatic transmission failures. May assist in the training and skills evaluation of other service technicians. Typically
                               requires 4+ years of related experience and related ASE certification(s). Familiar with a variety of the field's concepts, practices, and
                               procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and
                               direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.

Warehouse Manager              Manages all warehouse activities, ensuring the receipt, co-ordination and safety of tires and other automotive parts coming through the
                               warehouse. Also ensures that orders are dispatched on time to the appropriate destinations and in the expected quantities. Requires a
                               high school diploma or its equivalent with 5 - 7 years of related experience. Familiar with a variety of the field's concepts, practices, and
                               procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A degree of
                               creativity and latitude is required. Leads and directs the work of others. Typically reports to a senior manager.

Warehouse Worker               Receives, unpacks, checks, and stores tires and other automotive parts. Fills requisitions and orders. Packs, crates, and ships products
                               and materials to assigned destinations. May operate fork lift. Typically requires a high school diploma or its equivalent with 2 - 4 years
                               of related experience. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works
                               under general supervision. Typically reports to a warehouse manager.




                                                                      Job Descriptions - Page 4
                                                     0362348c-655b-431e-9ed1-28358dbfe08d.xls



                                         2006 Tire Industry Compensation Survey
          Job Title                                                                 Job Description
Driver                   Safely operates company vehicle for the delivery of tires and related products to customers. Makes route deliveries between retread
                         plants and centers. May deliver product to service personnel for roadside service or to a customer location. Conducts daily vehicle
                         inspections as required by DOT and company policy. Complies with all federal and state regulations regarding operation of a motor
                         vehicle, and/or a commercial vehicle. Requires appropriate drivers license(s) to operate assigned vehicle(s).
Commercial Sales         Develops new prospects and interacts with existing commercial customers to increase sales of products and/or services. Evaluates
Representative           customer needs and makes product recommendations. Develops and maintains a thorough knowledge of product and/or services in
                         order to provide accurate information to customers. Meets established sales goals. Typically requires 2 - 4 years of related experience.
                         Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.
                         A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.

Retail Sales Associate   Evaluates retail customer needs and makes product/service recommendations accordingly. Schedules appointments with the service
                         department. Answers telephone calls in a professional manner and refers callers to the appropriate personnel. Ensures retail area is
                         maintained in a neat, clean, professional manner. Aids in receiving, stocking and maintaining all displays. Typically requires 0 - 3 years
                         of related experience and basic knowledge of tires and other automotive products. Relies on instructions and pre-established
                         guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.




                                                                Job Descriptions - Page 5
                                                                                 0362348c-655b-431e-9ed1-28358dbfe08d.xls


                                                                                                                                        Your Company's Job             Your Company's
            Instructions                                       Survey Job Title                               Location Name                    Title                      Job Code               Type of Facility
Please see a list of survey job titles     Match Your Company's Job Title to the appropriate               For each row of job data   The job title in your company   Provide the internal    Indicate whether the
in column B. If you need to match          Survey Job Title(s) from the list of titles below. Please use   please indicate the        that you are matching to the    job code that matches   Facility is Commercial,
more than one of your company's            the job descriptions contained in the separate PDF              Location Name where the    survey job. Each of your        the Company Job Title   Retail, or a combination
job titles to the same survey job title,   document that accompanied this spreadsheet to match your        employees perform their    company's job titles should     in column D. If your    for the Facility Manager
please copy the appropriate survey         company's jobs. As a general rule if your company's job         jobs. Copy the Location    be matched to only one          company does not use    and Service Manager
job title(s) and their respective          does at least 70% of what the survey job does, it's a           Name from the              survey job title.               an internal job code    positions.
row(s) in column B below row 18. To        good match.                                                     Organization & Contact                                     system, leave this
enter a job in multiple locations,                                                                         Info tab into the cells                                    column blank.
copy all survey job titles you wish to                                                                     below.
match below row 18 and make sure
to enter the correct location name in
column C.



                                           Facility Manager
                                           Assistant Facility Manager
                                           Service Manager
                                           Road Service Technician
                                           Off-the-Road Technician
                                           Commercial Center Tire Technician Trainee/Entry Level
                                           Commercial Center Tire Technician Intermediate
                                           Commercial Center Tire Technician Sr./Lead
                                           Retail Auto Mechanic/Technician Trainee/Entry Level
                                           Retail Auto Mechanic/Technician Intermediate
                                           Retail Auto Mechanic/Technician Sr./Lead
                                           Warehouse Manager
                                           Warehouse Worker
                                           Driver
                                           Commercial Sales Representative
                                           Retail Sales Associate




                                                                                              Job Information - Page 6
                                                                     0362348c-655b-431e-9ed1-28358dbfe08d.xls


                                                                                                                                        Number of
                    Survey Job Title                               Location Name                    Level of Job Match                  Employees             FLSA Status             Pay Type
Match Your Company's Job Title to the appropriate               For each row of job data   Indicate how the responsibility of your   Provide the number     Indicate whether the   Indicate whether
Survey Job Title(s) from the list of titles below. Please use   please indicate the        company's job compares to that of the     of full-time           employees who          the employees
the job descriptions contained in the separate PDF              Location Name where the    survey job. Choose the appropriate        equivalent             hold this job are      who hold this job
document that accompanied this spreadsheet to match your        employees perform their    Level of Job Match from the drop down     employees (FTE's)      exempt or non-         are paid on a
company's jobs. As a general rule if your company's job         jobs. Copy the Location    menu below.                               currently working in   exempt under the       salary basis, on
does at least 70% of what the survey job does, it's a           Name from the                                                        this job.              terms of the Fair      an hourly rate
good match.                                                     Organization & Contact                                                                      Labor Standards        or on an
                                                                Info tab into the cells                                                                     Act (FLSA).            industry set
                                                                below.                                                                                      Choose the             book rate.
                                                                                                                                                            appropriate FLSA
                                                                                                                                                            status from the
                                                                                                                                                            drop down menu
                                                                                                                                                            below.

Facility Manager
Assistant Facility Manager
Service Manager
Road Service Technician
Off-the-Road Technician
Commercial Center Tire Technician Trainee/Entry Level
Commercial Center Tire Technician Intermediate
Commercial Center Tire Technician Sr./Lead
Retail Auto Mechanic/Technician Trainee/Entry Level
Retail Auto Mechanic/Technician Intermediate
Retail Auto Mechanic/Technician Sr./Lead
Warehouse Manager
Warehouse Worker
Driver
Commercial Sales Representative
Retail Sales Associate




                                                                                 Job Information - Page 7
                                                                         0362348c-655b-431e-9ed1-28358dbfe08d.xls

                                                                                           Guranteed Minimum         Number of Minimum
                                                                                            Hours per Week             Hours per Week              Average Annual Base             Numberof Employees
                    Survey Job Title                               Location Name           (For Book Rate Employees) (For Book Rate Employees)           Pay ($)                    Receiving Overtime
Match Your Company's Job Title to the appropriate               For each row of job data   For employees whose      If you answered "yes" in      For jobs paid on a salary       Indicate the total number of
Survey Job Title(s) from the list of titles below. Please use   please indicate the        pay type is book rate,   column K please provide       basis, enter the Average        employees in this job who
the job descriptions contained in the separate PDF              Location Name where the    indicate whether the     the minimum number of         Annual Pay for employees        actually received an
document that accompanied this spreadsheet to match your        employees perform their    employee is guaranteed   hours you guarantee to        in that job below. For jobs     overtime payment during
company's jobs. As a general rule if your company's job         jobs. Copy the Location    a minimum number of      employees in this position.   paid on an hourly basis         the last 12 months.
does at least 70% of what the survey job does, it's a           Name from the              hours per week.                                        multiply the positions hourly
good match.                                                     Organization & Contact                                                            rate by 2080 hours and
                                                                Info tab into the cells                                                           enter that value below. (Do
                                                                below.                                                                            not include either variable
                                                                                                                                                  pay or overtime in this
                                                                                                                                                  figure)



Facility Manager
Assistant Facility Manager
Service Manager
Road Service Technician
Off-the-Road Technician
Commercial Center Tire Technician Trainee/Entry Level
Commercial Center Tire Technician Intermediate
Commercial Center Tire Technician Sr./Lead
Retail Auto Mechanic/Technician Trainee/Entry Level
Retail Auto Mechanic/Technician Intermediate
Retail Auto Mechanic/Technician Sr./Lead
Warehouse Manager
Warehouse Worker
Driver
Commercial Sales Representative
Retail Sales Associate




                                                                                      Job Information - Page 8
                                                                                    0362348c-655b-431e-9ed1-28358dbfe08d.xls
                                                                                                                                                                                                                Notes
                                                                                                                                               Number of
                                                                                             Average Annual                                    Employees                    Average Bonus (STI)
                    Survey Job Title                               Location Name                Overtime            Average Target Bonus (%) Receiving Bonus                    Amount ($)
Match Your Company's Job Title to the appropriate               For each row of job data   Provide the Average      Provide the Average Target        Indicate the total   Provide the Average Bonus    If you have any
Survey Job Title(s) from the list of titles below. Please use   please indicate the        Annual Overtime paid     Bonus (short-term incentive)      number of            (STI), including             questions or concerns,
the job descriptions contained in the separate PDF              Location Name where the    to employees in each     for employees in each job as a    employees in this    commissions and profit-      or want to comment
document that accompanied this spreadsheet to match your        employees perform their    job during the last 12   percentage of annualized base     job who actually     sharing payments, paid to    further about your data,
company's jobs. As a general rule if your company's job         jobs. Copy the Location    months. (Report the      pay. Enter percent as a whole     received a bonus     employees in each job        please do so here.
does at least 70% of what the survey job does, it's a           Name from the              average overtime for     number e.g., 10% = 10. (If this   (STI) during the     during the past 12 months.
good match.                                                     Organization & Contact     only those employees     job does not have a target        past 12 months.      (Report the average bonus
                                                                Info tab into the cells    who received an          bonus, leave this column blank)                        for only those employees
                                                                below.                     overtime payment                                                                who received a Short-
                                                                                           greater than $0).                                                               Term Incentive greater
                                                                                                                                                                           than $0).



Facility Manager
Assistant Facility Manager
Service Manager
Road Service Technician
Off-the-Road Technician
Commercial Center Tire Technician Trainee/Entry Level
Commercial Center Tire Technician Intermediate
Commercial Center Tire Technician Sr./Lead
Retail Auto Mechanic/Technician Trainee/Entry Level
Retail Auto Mechanic/Technician Intermediate
Retail Auto Mechanic/Technician Sr./Lead
Warehouse Manager
Warehouse Worker
Driver
Commercial Sales Representative
Retail Sales Associate




                                                                                                 Job Information - Page 9

				
DOCUMENT INFO
Description: Manager Operations Retail Job Description document sample