Cnr Morrison Road & Old Great Northern Hwy, Midland WA 6056
Postal Address: PO Box 196, Midland WA 6936
Business Hours: 8.00am to 4.30pm (Monday to Friday)
20 April 2011
RE: DIRECT DEBIT PAYMENT PLAN -
As you requested to pay your Rates and Charges by Direct Debit I now ask you to complete the attached form
and return it to Council
Please note: -
Penalty Interest will be charged on arrears at 11% per annum on rates and if applicable drainage levy. The
ESL Levy is also charged at 11% per annum, calculated on a daily basis.
Direct Debits are deducted from your account on a set fortnightly basis (Thursday only). It is your
responsibility to ensure that your account has specific funds available. Please see attached form for direct
Please note deductions can only be withdrawn from a cheque or savings account.
If your account rejects for the third time, legal action for recovery of the outstanding amount will
commence. Legal costs are borne by the Ratepayer.
If the ratepayer cancels this authority then full payment including penalty interest and charges is required
The only alterations to your account are change of account details or change of deduction amount and that
temporary cancellations are not available.
A conformation letter will be sent within fourteen days of the City of Swan receiving your completed
Direct Debit form. If you do not receive this letter within the specified time, please contact Rating
Services on the telephone number below.
Please return the completed form to this office as soon as possible and if you have any further queries
please do not hesitate to contact the Rating Services Department on 9267 9160.
Name of Debit User APCA User ID Number
Authorise you City of Swan 121341
to arrange for funds to be debit from my/our account at the financial institution identified
below and as prescribed below through the Bulk Electronic Clearing System (BECS).
This authorisation is to remain in force in accordance with the terms described in the:
City of Swan Direct Debit Request Service Agreement
Signature 1 Signature 2 Date
By signing this Direct Debit Request you acknowledge having read and understood the terms and conditions governing the debit arrangements between you and
the City of Swan as set out in the Direct Debit Request Service Agreement. Please keep the attached Agreement for your records.
Daytime Contact Phone number Mobile Phone number
Full Account Name
Account Holders Names:
Name of the Financial Institution Branch
(All details must
BSB Number Account number
The payment is for RATES
Identified by Assessment number
Amount Per Fortnight
I/We request that you debit my/our account in accordance with our Agreement and subject to one or more of the following conditions:
Please stop payments once the Balance of my account is nil
Please continue with payments after balance is nil, (putting my/our account
In credit) UNTIL I REQUEST PAYMENTS TO STOP
DATES THE BANK ACCOUNT WILL BE DEBITED
8 JULY 2010
22 JULY 2010
5 AUGUST 2010
19 AUGUST 2010
2 SEPTEMBER 2010
16 SEPTEMBER 2010
30 SEPTEMBER 2010
14 OCTOBER 2010
28 OCTOBER 2010
11 NOVEMBER 2010
25 NOVEMBER 2010
9 DECEMBER 2010
23 DECEMBER 2010
6 JANUARY 2011
20 JANUARY 2011
3 FEBRUARY 2011
17 FEBRUARY 2011
3 MARCH 2011
17 MARCH 2011
31 MARCH 2011
14 APRIL 2011
28 APRIL 2011
12 MAY 2011
26 MAY 2011
9 JUNE 2011
23 JUNE 2011
Direct Debit Request Service Agreement
1 Debiting details as per Direct Debit Request Form. Deductions will be made from your account every second Thursday
until the debt is fully paid.
2 The Customer will be advised 14 days in advance of any changes to the Direct Debit arrangements;
3 For all matters relating to the Direct Debit arrangements, the Customer will need to:
Call our Rates department on 9267 9160; and/or
Visit our offices at Midland Square, Midland and ask for the Rates department; and/or
Send written correspondence address to City of Swan, P.O. Box 196 Midland WA 6936 outlining the
Allow for a maximum of 10 working days for the amendments to take effect. The City of Swan will advise if longer
is required. Please note that all alterations to arrangements need to be in writing addressed to the City of Swan
4 The Customer should be aware that:
a. Direct debiting through BECS is not available on all accounts; and,
b. Account details should be checked against a recent statement from its Financial Institution.
If you are in any doubt, you should check with your Ledger Financial Institution before completing the
5 It is your responsibility to ensure sufficient cleared funds are in the nominated debiting account when the
payments are to be drawn.
6 It is your responsibility to advise the City of Swan accordingly should your account be transferred or closed.
7 If the due date for payment falls on a non-working day or public holiday, the payment will be processed on the next
working day. If the Customer is in any doubt, please refer to the Point 3 for further clarifications.
8 For returned unpaid transactions, the following procedures or policy will apply:
1. The City of Swan will try to reprocess the transaction within 5 business days.
2. If the transaction is still returned a letter will be sent requesting notification of change of details.
3. If no response is received to this letter within 14 days your direct debit arrangement will be cancelled and normal
legal proceedings will commence.
4. In the event his occurs to often the City of Swan will cancel the agreement and commence normal legal proceedings.
Fees and charges:
Return fee - $2.50
Any other fees or increases in fees incurred by the City of Swan will be passed on at cost.
9 All customer records and account details will be kept private and confidential to be disclosed only at the request of the
Customer or Financial Institution in connection with a claim made to an alleged incorrect or wrongful debit.
If you believe that a drawing has been initiated or carried out incorrectly, in the first instance please take the matter
up directly with the City of Swan on 9267 9160. The dispute must then be followed up in writing.
On receipt of advice of any dispute the issues will be addressed and advised of the outcome issued within fourteen (14)
working days. If you do not receive a satisfactory outcome contact your financial institution.