Testing Manual of Operations

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					                                       Revised 4/20/2011




The Testing Manual of Operations
        Northern Arizona University

         Counseling & Testing Center




                 -1-
                                                                                                                Revised 4/20/2011




 AANP (American Academy of Nurse Practitioners) .......................................................... 6
 ABPNC (American Board of Perianesthesia Nursing Certification).................................. 7
 ACCUPLACER Placement Exams .................................................................................... 7
Eligibility/who should take Accuplacer exams........................................................................... 8
Signing people up for Accuplacer exams ................................................................................... 8
How scores are reported.............................................................................................................. 9
Administering Accuplacer Math and Composition Placement Exams in Psychometry ............. 9
  To Administer the Exam (New platform effective 9/17/2007):.............................................. 9
Placement Rules and Cut Scores for Accuplacer ........................................................................ 9
  Math Placement for Visually Impaired ................................................................................. 10
  Special Accommodations for Accuplacer ............................................................................. 11
 ACT .................................................................................................................................. 11
 ACT (American College Testing)..................................................................................... 12
 ACT Profile and Predictive Research ............................................................................... 13
 ACT Project Testing ......................................................................................................... 13
 ACT Reports Received ..................................................................................................... 14
 ACT Residual Testing ...................................................................................................... 14
 ACT – SAT Concordance Tables ..................................................................................... 15
 ADA Documentation for Special Accommodations ........................................................ 17
 Administration Fee ........................................................................................................... 18
 AEPA (Arizona Educator Proficiency Assessment) ......................................................... 18
 AHPAT (Allied Health Professional Admission Test) ..................................................... 19
 AIC (American Institute of Constructors) ........................................................................ 19
 AICP (American Institute of Certified Planners) ............................................................. 21
 Annual Reports ................................................................................................................. 21
 AP (Advanced Placement) ................................................................................................ 21
 Arizona Classroom Teacher Spanish Proficiency Exam .................................................. 21
 Arizona Constitution Exams ............................................................................................. 22
 ASE Paper Based (Automotive Service Excellence) ........................................................ 22
 ASE Online (Automotive Service Excellence) ................................................................. 23
 ASSET Testing ................................................................................................................. 23
 ASWB Testing (Association of Social Work Boards)...................................................... 23
 ATPE (Arizona Teacher Proficiency Examination) ......................................................... 23
 AZEIP Exam ..................................................................................................................... 24
  AzEIP Registration Instructions ........................................................................................... 24
  Administering the AzEIP ...................................................................................................... 25
 BYU Foreign Language Testing ....................................................................................... 26
 Castle IBT Network .......................................................................................................... 27
 CBT (Computer-based Testing)........................................................................................ 27
CBT Contract ............................................................................................................................ 28
CBT Correspondence ................................................................................................................ 29



                                                           -2-
                                                                                                               Revised 4/20/2011
CBT Exit Evaluations ............................................................................................................... 29
CBT Honoraria Procedures ....................................................................................................... 29
CBT ISDN Line ........................................................................................................................ 29
CBT Operating Procedures ....................................................................................................... 30
  Beginning the Administration: .............................................................................................. 30
  Administration Station: ......................................................................................................... 30
CBT Ordering Materials ........................................................................................................... 34
CBT Scheduling Procedures (old) ............................................................................................ 35
CBT Special Accommodations ................................................................................................. 36
CBT TCA Certification............................................................................................................. 36
 CDR (Commission on Dietetic Registration) ................................................................... 37
 Center Supervisor Change ................................................................................................ 38
 Certiport (Microsoft Office Specialist Certification)........................................................ 39
 Challenge Exams .............................................................................................................. 40
Challenge Exam Applications................................................................................................... 41
Challenge Exam Application Procedures ................................................................................. 41
  Exams Administered at CTC: ............................................................................................... 42
  Exams Administered at Departments: .................................................................................. 43
Challenge Exam Correspondence ............................................................................................. 43
Challenge Exam Financial ........................................................................................................ 43
Challenge Exam Procedures for Administration (in Psychometry) .......................................... 44
Challenge Exam Procedures for Scheduling............................................................................. 44
Challenge Exam Procedures Specific to Each Examination..................................................... 45
 CHES (Certified Health Education Specialist Exam)....................................................... 53
 CLEP (College Level Examination Program) .................................................................. 54
CLEP Application Procedures .................................................................................................. 55
CLEP Center Operations........................................................................................................... 56
CLEP Center Contract .............................................................................................................. 56
CLEP Credit Granting Revues .................................................................................................. 57
CLEP Irregularities/Incidents ................................................................................................... 57
CLEP for Military Personnel .................................................................................................... 57
CLEP Operating Procedures (Psychometry) ............................................................................ 57
  Opening the Test Center for CLEP Testing (Psychometry) ................................................. 58
  Registering Candidates and Starting Candidate Testing. ...................................................... 58
  Administering Tests .............................................................................................................. 59
  Performing End of Day Operations ...................................................................................... 60
  Special Tasks ........................................................................................................................ 61
CLEP Passing Scores at NAU .................................................................................................. 62
CLEP at Orientation .................................................................................................................. 63
CLEP Publicity/Promotions ...................................................................................................... 64
CLEP Reports ........................................................................................................................... 64
CLEP Special Accommodations for Disabled Students ........................................................... 65
 College Board ................................................................................................................... 65
 COMPASS Testing ........................................................................................................... 65
 Constitution Exams (Old version – retakes only) ............................................................. 65




                                                           -3-
                                                                                                                 Revised 4/20/2011
Note: The Constitution Exam requirement for teacher certification has been replaced by the
 AEPA Exam (Arizona Educator Proficiency Assessment) .............................................. 65
Scheduling AZ and US Constitution Exam Retakes................................................................. 66
Administering AZ and US Constitution Exam Retakes ........................................................... 67
Returning AZ and US Constitution Tests to the Arizona Department of Education ................ 68
 Correspondence Testing ................................................................................................... 70
SCHEDULING AN EXAM ..................................................................................................... 71
ADMINISTERING A CORRESPONDENCE TEST .............................................................. 72
 CPI (California Personality Inventory) ............................................................................. 72
 CPRP (Certified Psychiatric Rehabilitation Practitioner) ................................................. 72
 Credit-by-Exam Policies ................................................................................................... 73
 CSCS (Certified Strength and Conditioning Specialist Exam) ........................................ 73
 DANB (Dental Assisting National Boards) ...................................................................... 74
 DANTES Exams ............................................................................................................... 75
 DAT (Dental Admission Test) .......................................................................................... 75
 DHNB (Dental Hygiene National Boards) ....................................................................... 75
 DME (Dietary Managers Exam) ....................................................................................... 76
 ETS (Educational Testing Service)................................................................................... 76
 FSWE (Foreign Service Written Exam) ........................................................................... 77
 GED .................................................................................................................................. 78
GED Correspondence ............................................................................................................... 78
GED Northern Arizona Adult Education Advisory Board ....................................................... 78
GED Testing Centers ................................................................................................................ 79
GED Statistics ........................................................................................................................... 79
 GMAT (Graduate Management Admission Test) ............................................................ 79
GMAT Scheduling Procedures (Front Desk) ........................................................................... 80
 GRE (Graduate Record Examination) .............................................................................. 80
Scheduling GREs at the Front Desk ......................................................................................... 81
Scheduling GREs in CBT (old) ................................................................................................ 81
 GRE Subject Exam ........................................................................................................... 82
 HESI EXIT Exam (Health Education Systems, Inc. /Elsevier) ........................................ 83
  Administrative procedures for the HESI RN Exit Exam – Web-based Version .................. 84
  Administering the HESI RN Exit Exam – Network Version: .............................................. 84
HESI A2 Admission Exam (Health Education Systems Inc. Admission Assessment Test)85
  Registration procedures for the HESI A2 Exam ................................................................... 86
  Administrative procedures for the HESI A2 Exam .............................................................. 86
  Administrative procedures for the Nursing Essay ................................................................ 87
  HESI A2 troubleshooting ...................................................................................................... 87
 Incident Report ................................................................................................................. 87
 Institutional Testing Report .............................................................................................. 88
 Kryterion (Drake Kryterion, Inc.) ..................................................................................... 88
 LaserGrade ........................................................................................................................ 88
 LSAT (Law School Admissions Test) .............................................................................. 89
 MAT (Miller Analogies Test) ........................................................................................... 90
Scheduling MAT Exams – CBT version (New) ....................................................................... 91
  Special Accommodations for MAT ...................................................................................... 91



                                                            -4-
                                                                                                                    Revised 4/20/2011
 Administering MAT Exam – CBT version (New) ................................................................... 91
 Scheduling MAT Exams – Paper Based (Old) ......................................................................... 92
 Administering the MAT – Paper Based (Old) .......................................................................... 92
 Additional MAT Procedures ..................................................................................................... 93
   MBTI (Myers-Briggs Type Indicator) .............................................................................. 93
 Scheduling an MBTI at the Front Desk .................................................................................... 94
 Administering the MBTI in Psychometry................................................................................. 95
 Scoring the MBTI ..................................................................................................................... 95
    Delivering MBTI Results ...................................................................................................... 95
   MCAT (Medical College Admissions Test) ..................................................................... 96
   MMPI-II (Minnesota Multiphasic Personality Inventory-II)............................................ 97
 Procedures for scoring the MMPI-II (OLD) ............................................................................. 98
    Checking Number of Administrations for the MMPI-II ....................................................... 98
   MPJE (Multistate Pharmacy Jurisprudence Exam) .......................................................... 98
   MPRE (Multistate Professional Responsibility Examination - National Conference of Bar
   Examiners) ........................................................................................................................ 99
   NAPLEX (North American Pharmacist Licensure Examination) .................................... 99
   NASD (National Association of Security Dealers) .......................................................... 99
   National Association of Purchasing Managers ................................................................. 99
   NBCC (National Board of Certified Counselors) ............................................................. 99
   NBPTS (National Board for Professional Teaching Standards) ..................................... 100
 Registering NBPTS Examinees (Front Desk) (old backup) ................................................... 101
 Registering NBPTS Examinees (CBT) (old backup) ............................................................. 102
   NCTA (National College Testing Association) .............................................................. 102
   Nelson-Denny/Nursing Writing Exam ........................................................................... 102
This exam is no longer being offered. As of April 2007, the exam is no longer being used by the
Nursing program. An alternative exam is being researched. Please contact the Nursing program
   at (928) 523-2671 for more information ......................................................................... 102
 Scheduling an appointment: .................................................................................................... 103
 Administering the Exam in Psychometry ............................................................................... 103
 Retakes .................................................................................................................................... 104
 Extended Time for ESL Students ........................................................................................... 104
   NLN (National League of Nursing) ................................................................................ 105
   NMTCB (Nuclear Medicine Technology Certification Board) ...................................... 105
   PAAA PLUS ................................................................................................................... 105
   PAN (Performance Assessment Network) ..................................................................... 106
   PES (Professional Examination Services) ...................................................................... 106
   Pharmacy Technician Certification Board Exam (PTCB) .............................................. 106
   Praxis Series .................................................................................................................... 107
   Praxis I (CBT) ................................................................................................................. 109
 Scheduling a Praxis I (CBT) Exam at the Front Desk (old backup) ....................................... 109
 Scheduling the Praxis I in CBT (old backup) ......................................................................... 110
   PRF (Personality Research Form) .................................................................................. 111
   Psychometry.................................................................................................................... 111
 General Procedures for Psychometry Test Administrations and Operations.......................... 112
   Psychometry Vault Inventory (Inventory of Psychological Exams) .............................. 113



                                                               -5-
                                                                                                                      Revised 4/20/2011
 AVAILABLE FOR ROUTINE USE ...................................................................................... 113
 AVAILABLE UPON REQUEST ........................................................................................... 113
 AVAILABLE FOR REFERENCE ......................................................................................... 114
  SAT ................................................................................................................................. 116
 SAT Profile Reports ................................................................................................................ 118
  SMT (Schroeder Measurement Technologies) ............................................................... 118
  Spanish Placement Exam ................................................................................................ 118
  Strong Interest Inventory ................................................................................................ 118
 Scheduling a Strong at the Front Desk ................................................................................... 119
 Administering the Strong in Psychometry .............................................................................. 119
 Scoring the Strong................................................................................................................... 120
   Delivering Strong Results ................................................................................................... 120
  Testing Calendar ............................................................................................................. 120
  Testing Database ............................................................................................................. 121
 Institutional Testing Database................................................................................................. 121
   Entering Data into the Institutional Testing Database ........................................................ 121
   Running Reports from the Institutional Testing Database .................................................. 123
 Thomson Prometric Information............................................................................................. 123
 Online Test Registration System/Database (NEW) ................................................................ 124
 Psychometry and Testing Database - OLD ............................................................................. 124
   Step-by-Step Instructions for Entering Examinees into the Psychometry Testing Database
   ............................................................................................................................................. 124
   Using the Psychometry Database to Check the Testing Log .............................................. 129
   Running Monthly Numbers for Institutional Testing Report ............................................. 133
  Testing Operations .......................................................................................................... 136
  Testing at Orientation ..................................................................................................... 136
  Testing Rooms ................................................................................................................ 137
  Testing Staff .................................................................................................................... 137
  TOEFL (Test of English as a Foreign Language) ........................................................... 138
 iBT TOEFL Administration Checklist.................................................................................... 138
 Headset/Microphone Connection for TOEFL iBT Test ......................................................... 141
 Institutional TOEFL ................................................................................................................ 141
  TSA (Transportation Security Administration) .............................................................. 142

AANP (American Academy of Nurse Practitioners)
       Center #: 026
       Last administered at the request of Professional Examination Service (PES) on June 15,
        2002.
       Contact PES: (800) 457-3926.
       There is a file maintained in the Testing Coordinator’s office that contains the test center
        agreement form from 2002.
       See PES, Testing Calendar, Testing Rooms, and Testing Staff




                                                               -6-
                                                                            Revised 4/20/2011

ABPNC (American Board of Perianesthesia Nursing
Certification)
      Center #: 131
      Last administered on Sunday, April 1 2001 at the request of Professional Examination
       Service (PES).
      Contact PES: (800) 457-3926.
      See PES, Testing Calendar, Testing Rooms, and Testing Staff



ACCUPLACER Placement Exams
Location               CTC – Psychometry
Format                 Internet Based
Scheduled Time         2 hours during Psychometry hours
Application?           NO
Cost                   $15 per exam
Forms of Payment       Cash, check, money order, or credit card
Repeat testing         English – no, Math – can be taken twice in a lifetime
Results - unofficial   At the end of exam
Results - official     Posted to LOUIE within 5 working days
Cancellation Policy    24 hours
Results valid for      Unknown
Website                None
Phone Number           None
Test Center Number     40061
Notes/Instructions     If students have taken the ACT/SAT they are not eligible for the
                       English exam and can take the Math exam only if they want to try
                       to improve their current placement.


       Northern Arizona University offers two Accuplacer Placement Exams, one for English
and one for Math. These exams are offered on-line and are purchased from the College Board.
Exams are proctored in Psychometry and during Testing at Orientation.
    Center # 40061
    Cost $15 payable at the front desk or online.
    Access the web based exams and other information at
       http://accuplaceronline.com/accuplacer/index.jsp
           o There are three passwords:
                   1. One password is used and kept by the Testing Coordinator for
                      administrative purposes.
                   2. One password for producing reports and posting scores into LOUIE. This
                      password should be given to academic advisors and testing staff.
                   3. One for administering tests


                                         -7-
                                                                              Revised 4/20/2011
      Information about how to set-up and administer exams can be accessed through the
       Accuplacer website. There is an online technical manual.
      Information about student scores is also stored on the web site.
      After each exam is administered, an email is sent to the testing email account:
       Testing@nau.edu.
      A ticket is pending with PeopleSoft to set up auto loads of Accuplacer scores on to
       PeopleSoft. When the project is complete, NAU’s Accuplacer account will have to be
       modified so that scores are automatically sent to the Accuplacer directory. This ticket
       will not develop a system for automatically posting placement levels. For more
       information about business rules and the project under development, contact John Kelty.
       Julie Hammond currently posts Accuplacer scores to student records within one week of
       test date.
      Accuplacer will be upgraded to the new format in mid-September 2007.

Eligibility/who should take Accuplacer exams
Math: Students or incoming freshmen who have prior college credit, dual enrollment credit, or
AP scores in math or have SAT or ACT do not need to take this exam. They can use their
SAT/ACT scores or math credit to achieve placement. (The following website provides math
placement information based upon SAT/ACT scores: See: Math Department Placement Chart.
Click on Students, then on placement for chart – direct link does not work)
     Students and incoming freshman who do not have SAT/ACT scores or college credit
       should take the Accuplacer math placement exam.
     Students who are unhappy with their math placement based upon their SAT/ACT scores
       can take the Accuplacer math exam to challenge their placement.
     Students are eligible to take the exam a total of twice.

English: Students or incoming freshmen who have prior college credit or AP scores in English
or students enrolled in the honors program may not take the Accuplacer composition placement
exam. Students and incoming freshmen who have SAT/ACT scores are also ineligible to take
this exam. (Check the NAU catalog for information about English placement based upon
SAT/ACT.) Students who are enrolled in honors or wish to challenge their English placement
should contact the Department of English. Students who do not have AP, prior college credit, or
ACT/SAT scores should take the Accuplacer composition placement exam. International student
with a TOEFL with a score of 173 or above are placed into English 105 or higher and should not
take a placement exam.

Signing people up for Accuplacer exams
Accuplacer exams are administered by appointment on a computer in Psychometry. Exams are
scheduled for a two hour time block; however the typical exam will only take forty five to ninety
minutes to complete. Each Accuplacer exam costs $15. Cash, checks (written to NAU), and
credit cards are all acceptable forms of payment. After verifying that the student is eligible to
take the exam, the student can register online through the Online Test Registration System with
E-check, Visa or MasterCard, or through the front desk with any form of payment.




                                          -8-
                                                                                 Revised 4/20/2011

How scores are reported
Upon completing the exam, students will be given a computer printout of their scores along with
a list of classes they are eligible to take. The student should retain a copy of this score report.
Scores will be uploaded by Program Coordinator to the LOUIE system typically within 48 hours.
If a student wishes to register for a math or English course using their new placement level, they
should do so through the Gateway Center.

Administering Accuplacer Math and Composition Placement Exams in
Psychometry
Ask the student if he/she is taking a math or English placement exam. If the student is taking an
English placement exam, ask him or her if s/he has SAT/ACT scores. If the student answers yes,
explain that he or she is not eligible to take the exam. Talk to the front desk about getting him or
her a refund. Note: students can take the math placement exam even if they have ACT/SAT
scores.

To Administer the Exam (New platform effective 9/17/2007):
   1. Write down the student’s ID on a post it for them so they can enter it correctly when
      prompted
   2. Open internet explorer and go to http://accuplaceronline.com/accuplacer/index.jsp
   3. Maximize window and click on the login icon
   4. Enter the login and password
   5. Click on the Administer Tests tab>Administer New Test Session
   6. At the appropriate drop-down menu, select the appropriate test
          a. *NAUENG
          b. *NAUMATH
   7. The student may then sit down and begin reading the confidentially statement and
      instructions on the screen. Remind the student to enter their ID as instructed.
   8. When the student has completed the exam, print out one copy of the score report and give
      to the student.

Placement Rules and Cut Scores for Accuplacer
Placement rules for the Accuplacer exams are maintained at Counseling & Testing, English
Department, and Math Department websites. Placement rules must be maintained on NAU’s
Accuplacer account website. For information on how to establish and change placement rules,
see ―Branching Profiles‖ in the Accuplacer Online Technical Manual. Current Placement Rules
for Accuplacer Exams are as follows and are effective as of June 2003:

ENG205          WritePlacer Plus Electronic Scoring          greater than           9.0
(and 2 units of credit)

ENG105         WritePlacer Plus Electronic Scoring           less than              10.0
               WritePlacer Plus Electronic Scoring           greater than           6.0

ENG100X        WritePlacer Plus Electronic Scoring           less than              7.0
               Reading Comprehension                         greater than           73.7


                                            -9-
                                                                             Revised 4/20/2011
              Sentence Skills                             greater than           64.9

ENG090X       WritePlacer Plus Electronic Scoring         less than              7.0
              Reading Comprehension                       less than              73.8
              Sentence Skills                             less than              65.0

                                                Or
                                   Enter                          Or
                                            Or  Accuplacer
Math Course                        with                           Prerequisite
                                            SAT Minimum
                                   ACT                            Course
                                                Score
MAT 101X Beginning Algebra         0        0   less than 40      -
MAT 102X Intermediate Algebra      15       360 less than 40      MAT 101X
MAT 108 Algebra for Pre-calculus   17       420 40                MAT 102X
MAT 114 Quantitative Reasoning     17       420 40                MAT 102X
MAT 119 Finite Math                22       520 60                MAT 114
MAT 125 Pre-calculus               22       520 60                MAT 108
MAT 131 Topics in Calculus         25       580 70                MAT 108 or MAT119
MAT 136 Calculus I                 27       620 85                MAT 125
MAT 150 Principles of Math I       17       420 40                MAT 102X
MAT 226 Discrete Math              27       620 85                MAT 125
STA 270 Applied Statistics         19       470 50                MAT 102X

         See College Board, Placement Testing, Psychometry, and Testing Email Account,
          Testing at Orientation.


Math Placement for Visually Impaired
         Accuplacer exams for College Algebra are not available in Braille or screen reader
          format.
         Jane Mulrooney at The Office of Disability Resources has the 2003 version of the
          Math Placement exam in Braille and Large Type on file at the DR office.
         Students with qualifying disabilities may take this exam in place of the Accuplacer
          exam.
         Janet Heinrichs in Admissions had approved this exam for those students. She just
          needs to be notified before a score report gets sent to the Admissions Office to make
          sure that it gets recorded properly.
         The Testing Coordinator should also be sent a copy of the student’s accommodations
          from DR to keep on file and needs to pay $15 to CTC before scheduling the exam at
          DR.




                                         - 10 -
                                                                              Revised 4/20/2011
Special Accommodations for Accuplacer
      Students must have documented ADA disability to quality for services.
      Students who have already registered with DR can have a letter requesting special
       accommodations sent from DR to Julie Hammond. Once the letter arrives, an
       appointment can be made.
      Students that are not registered with DR can have a letter written by a licensed
       Psychologist or other qualified persons, describing the disability and services requested.
       The letter needs to be sent to Julie Hammond for evaluation before the appointment can
       be scheduled.
      If there is a student needing extended time on the tests there is nothing that needs to be
       done on the Accuplacer test itself. Just extend the amount of time the testing appointment
       is scheduled for.



ACT
        ACT is a non profit corporation with offices in Iowa City, IA. ACT can be contacted at
(800) 553-6244. The ACT website is at ACT, Inc. . Counseling & Testing maintains separate
agreements to administer several examinations through ACT. These examinations include the
following:
     ACT
     ASE
     DME (Dietary Manager’s Exam)
     MCAT
     FSWE (Foreign Service Written Exam)
In addition, Counseling & Testing administers ACT Residual Examinations to prospective and
currently enrolled students. In the past, Counseling & Testing has administered ACT Project
Testing at the request of Four Corners Upward Bound and the STAR Program.
        Northern Arizona University also maintains an ACT Computer-Based Testing Center.
However, this testing center is not administered by Counseling & Testing. The testing center is
located in the College of Business Administration Computer Training Center Building 70, Room
6: X1070.
        In the past, Counseling & Testing received and uploaded ACT scores. This responsibility
has been transferred to Admissions. For information about ACT scores received at NAU,
contact Mara Hardman in Admissions at X6017. All information about ACT Scores, Rush
Reports, and College Report Notification Letters should be forwarded to Mara Hardman at PO
BOX 4084.
        Counseling & Testing also used to be responsible for producing various research reports
including the ACT Profile and Prediction reports. This responsibility has been transferred to the
office of the VP for Enrollment Management and Student Affairs (David Bousquet). Research
items from ACT should be forwarded to Box 4119.
     See ACT (American College Testing), ACT Project Testing, ACT Profile and Prediction,
        ACT Reports Received, ACT Residual, ASE, DME, MCAT, and FSWE




                                          - 11 -
                                                                               Revised 4/20/2011

ACT (American College Testing)
Location               Usually in Adel Math
Format                 Paper Based
Scheduled Time         8am Saturday Administrations on selected national dates
Application?           Registration through ACT
Cost                   $29 or $43 for ―Plus Writing‖
Forms of Payment       Check, money order, or credit card
Repeat testing         Refer candidates to ACT
Results - unofficial   None
Results - official     Four to six weeks
Cancellation Policy    Refer candidates to ACT
Results valid for      Refer candidates to ACT
Website                http://www.actstudent.org
Phone Number           (319) 337-1270 for information or (319) 337-1313 for scores
Test Center Number     00860
Notes/Instructions


      This examination is for students trying to gain admission to undergraduate programs and
       schools.
      Center #00860
      Information about the ACT is posted on the Counseling & Testing website under
       program admissions test .
      The ACT is administered six times at Northern Arizona University. For test dates at
       NAU, visit the Testing Calendar Webpage . Testing dates are also published by ACT and
       appear in the registration bulletin and on the web at ACT Dates .
       High School students can register by picking up a registration bulletin in the front office
       or by going online at http://www.actstudent.org . Extra bulletins are kept in room 145.
       More bulletins can be ordered by calling ACT at (800) 553-6244. Students may also
       obtain registration materials by calling that number or visiting the ACT website .
      The cost of the base exam is $29 payable to ACT only and the cost of the base exam plus
       the Writing section is $43. Counseling & Testing does not accept payment for the exam.
       For more information about fees, see: ACT fees.
      ACT Scores are reported to the institution that the student requests about four to six
       weeks after a student takes an examination. Students can view their scores on the web at
       http://www.act.org/early/index.html or request score reports at
       https://www.act.org/aap/scores/online2.html . ACT sends score reports to Undergraduate
       Admissions at NAU. These scores are uploaded and posted on PeopleSoft and should be
       visible on several screens including the student’s unofficial transcripts. However,
       students cannot request duplicate copies of score reports from NAU. Students must
       contact ACT to have score reports mailed to another institution.
      In the past, Counseling & Testing received and uploaded ACT scores. This responsibility
       has been transferred to Admissions. For information about ACT scores received at NAU,
       contact Mara Hardman in Admissions at X6017. All information about ACT Scores,


                                          - 12 -
                                                                               Revised 4/20/2011
       Rush Reports, and College Report Notification Letters should be forwarded to Mara
       Hardman at PO BOX 4084.
      Several files are maintained in the Testing Coordinator’s office. These files are arranged
       by testing year. Each file contains the testing year’s test supervisor’s agreement, general
       information regarding the ACT, special testing information, the year’s Supervisor’s
       Manual of Instructions, and correspondence between the Counseling and Testing Center
       and ACT.
      The Test Center Confirmation Form is completed and returned as soon as possible after it
       is received. Before indicating acceptable/available test dates, it is important to check the
       NAU Academic Calendar to avoid conflicts. In some instances, such as Homecoming or
       testing during certain summer programs, it may be necessary to find an alternate location
       on another part of campus rather than decline to test on that day. See Testing Calendar
       and Testing Rooms.
      The Test Center Supervisor completes a Test Center Payment Report at each ACT
       administration. The pink copy is to be maintained in the current year’s file for a period of
       3 months.
      ACT is also billed $100 (add $60 if administration takes place in the Communications
       Building to pay a student worker to open and close the building) for administrations that
       are 30 or more examinees or require the use of two or more testing rooms. Invoices
       should be mailed to the following address:
               ACT
               PO BOX 168
               Iowa City, IA 52244-9986
      A copy of the Test Center Roster, Roster Additions Form(s), if applicable, and seating
       diagrams from each ACT administration are to be maintained in the current year’s file for
       a period of 12 months.
      For more information on test administration procedures, see the ACT Test Supervisor’s
       Manual for the current year.
      See ACT (American College Testing), ACT Project Testing, ACT Profile and Prediction,
       ACT Reports Received, ACT Residual, Testing Calendar, Testing Rooms, and Testing
       Staff.


ACT Profile and Predictive Research
        ALL FILES WERE DELIVERED TO JAMES CASEBEER 2/8/2006. These files
cover the period of 94-95 through the end of 2001-2002. Responsibility for producing these
reports was transferred to the V.P. of Enrollment Management’s office during 2003-2004. Due
to the PeopleSoft transition, no reports were produced in 2002-2003. Currently James Casebeer
(X6080), Assistant Director in the Office of Enrollment Services, coordinates the production of
these reports.


ACT Project Testing
ACT Project Testing is available to certain institutional programs and is administered to potential
students. At NAU, the Four Corners program, which is sponsored by Educational Support,


                                           - 13 -
                                                                             Revised 4/20/2011
administers the exam each June and October. The current contact person in the Four Corners
office is Terry Hubbard, Project Director. Terry can be reached at 523-1315. Although
Counseling & Testing used to work with Four Corners Upward Bound to provide this testing, in
2003-2004 the Four Corners program opened its own testing center. Files for the 2003-2004 and
2002-2003 testing years are maintained in the Testing Coordinator’s office. These files contain
correspondence, order forms, ACT publications and other information regarding ACT project
testing. If another program approaches Counseling & Testing regarding providing such testing,
new procedures must be negotiated.


ACT Reports Received
Several files are maintained in the Testing Coordinator’s office that contains ACT College
Report Notification Letters and other information about ACT Reporting. These files include
testing years from 96-97 though 02-03. In 2003-2004, ACT College Report Notification Letters
were mailed Admissions. For more information, contact Mara Hardman in Admissions at
X6017. The College Report Notification Letter contains information based on the first scoring
count for students who took the ACT on the date mentioned on the letter and requested that
scores be sent to NAU.


ACT Residual Testing
Location               CTC – Psychometry
Format                 Paper Based
Scheduled Time         During Psychometry hours – 3 hour appointment
Application?           No
Cost                   $55
Forms of Payment       Cash, check, money order, or credit cards
Repeat testing
Results - unofficial   None
Results - official     Sent to NAU admission office within 7-10 working days
Cancellation Policy    24hours
Results valid for
Website                None
Phone Number           None
Test Center Number     00860
Notes/Instructions     Only for NAU purposes – will not transfer any other institution

      Center # 00860
      This examination is administered by appointment in Psychometry. Please notify the
       Testing Coordinator before scheduling to insure the exam materials are here and proctors
       are trained to administer the exam.
      This exam costs $55. All forms of payment are accepted. Examinees may schedule the
       exam through the Online Test Registration System. Payment is due at registration. If an
       examinee fails to cancel his or her appointment twenty-four hours in advance, Counseling


                                         - 14 -
                                                                                Revised 4/20/2011
       & Testing will keep the $55. The examinee will have to pay again to schedule an
       appointment.
      The ACT Residual is administered to individuals who have already applied to NAU (they
       have to have information on file with the university for their ACT Residual scores to be
       posted) and have been admitted to NAU who have not already taken the ACT on a
       national test date. It can be used for placement or financial aid purposes. Students can
       also take the ACT Residual in lieu of or in addition to the Math and English Placement
       Exam. The examination is hand scored. Scores are only valid at Northern Arizona
       University.
      The ACT program examination materials are used only for a one-year period between
       November 1 and October 31. The Testing Coordinator will return the expired materials
       and at the same time order new materials for the following year. Scoring stencils and
       instructions will arrive via certified or registered mail in a separate shipment from the
       examination materials. All materials should be inventoried upon receipt and stored in the
       vault. To order materials contact:

                              Residual Testing
                              ACT Institutional Services
                              PO Box 168
                              Iowa City, IA 52243-0168
                              Phone: 319/337-1321
                              Fax: 319/337-1221

      All testing and scoring materials are kept in the bottom file drawer in the file cabinet
       inside the vault. The box that one must use to return the last year’s materials is stored on
       the top shelf in the vault.
      Once the Testing Coordinator scores a completed exam, a memo is sent to Undergraduate
       Admissions indicating the test date and the individual’s scores (see Sample Score Report
       Letter). One copy should be mailed to the examinee and one copy placed in the current
       year’s ACT Residual file.
      Invoices are received on a quarterly basis. When an invoice is received, verify that the
       number of examinees on the invoice matches Counseling & Testing records. If there is a
       discrepancy, contact ACT. If the invoice is correct, give it to Office Supervisor so that
       payment can be processed.
      For more information about test administration and scoring procedures, see the ACT
       Residual Test Supervisor’s Manual for the current year.
      See ACT and ACT (American College Testing).


ACT – SAT Concordance Tables
The concordance tables that appear below provide a relational comparison between ACT and
SAT scores. This information is primarily used for research and/or assessment purposes and is
not related to the administration or scoring of the examinations themselves. The source of the
concordance tables appearing below is
http://www.collegeboard.com/sat/cbsenior/html/stat00f.html . In addition, a file is maintained in


                                          - 15 -
                                                                                        Revised 4/20/2011
the Testing Coordinator’s office. The ACT – SAT Concordance Tables file includes various
concordance tables from sources as well as correspondence and research on the subject.
     See ACT, ACT (American College Testing), College Board, and SAT.

SAT I to ACT Concordance Tables 2003-2004 (this is still the most current version 8/8/06):


     Recentered SAT I Score
                                         ACT Composite Score
         Verbal+Math
              1600                                 36
           1560-1590                               35
           1510-1550                               34
           1460-1500                               33
           1410-1450                               32
           1360-1400                               31


           1320-1350                               30
           1280-1310                               29
           1240-1270                               28
           1210-1230                               27
           1170-1200                               26


           1130-1160                               25
           1090-1120                               24
           1060-1080                               23
           1020-1050                               22
            980-1010                               21


             940-970                               20
             900-930                               19
             860-890                               18
             810-850                               17
             760-800                               16


             710-750                               15
             660-700                               14
             590-650                               13
             520-580                               12
             500-510                               11


ACT to SAT I Concordance Tables 2003-2004:


                                        Recentered SAT I Score
     ACT Composite Score
                                            Verbal+Math
               36                                 1600
               35                                 1580



                                               - 16 -
                                                                             Revised 4/20/2011
             34                            1520
             33                            1470
             32                            1420
             31                            1380


             30                            1340
             29                            1300
             28                            1260
             27                            1220
             26                            1180


             25                            1140
             24                            1110
             23                            1070
             22                            1030
             21                             990


             20                             950
             19                             910
             18                             870
             17                             830
             16                             780


             15                             740
             14                             680
             13                             620
             12                             560
             11                             500




ADA Documentation for Special Accommodations
There is a file in the Program Coordinator’s filing cabinet that contains all ADA Accommodation
letters sent by The Office of Disability Resources that apply to students taking placement, CLEP
exams and other exams that allow the test center to provide accommodations without going
through the testing company first. Each student seeking accommodations should have a letter
from DR in the file for the current semester.




                                         - 17 -
                                                                               Revised 4/20/2011

Administration Fee
Testing companies are charged a fee of $100 for institutional/standardized exams that exceed 30
examinees or require the use of two or more testing rooms. Testing companies are not charged
this fee for ―project tests.‖ Project tests are exams administered at the request of a department,
for example the AIC or the DHNB. For project tests, the administration fee is negotiated with the
department on a case-by-case basis. For example, Construction Management pays $50 for the
AIC and Dental Hygiene pays nothing for the DHNB. For standardized exams, the invoice for
the exam is usually submitted to the payroll department of the testing company along with the
honoraria voucher. It is therefore important that substitute test supervisors be told not to seal
envelopes and packages following an exam. This gives the Testing Coordinator the opportunity
to check over the materials and enclose an invoice to the testing company. Copies of the
invoices should be filed in the Testing Coordinator’s office along with other materials for the
exam. The invoice should be maintained on file at least until the fee is paid. An electronic file
of old invoices is kept on the server at \\guapo\ctc\Testing\Invoices for billing weekend tests.


AEPA (Arizona Educator Proficiency Assessment)
Location               Refer candidates to AEPA for exact location
Format                 Paper based
Scheduled Time         Four hours starting at 8am or 1pm on selected dates
Application?           Registration through AEPA
Cost                   Varied exam fees, plus $35 registration fee
Forms of Payment       Check, money order, or credit card
Repeat testing         Unlimited
Results - unofficial   Refer candidates to AEPA website
Results - official     Four weeks
Cancellation Policy    Refer candidates to AEPA website
Results valid for      Refer candidates to AEPA website
Website                http://www.aepa.nesinc.com
Phone Number           (800) 239-8105
Test Center Number     501
Notes/Instructions     Test preparation and information office in the College of
                       Education is at X7157

        The AEPA is the examination that all educators must take to receive a teaching certificate
in the state of Arizona. This exam replaces the constitution requirement for teacher
certification. Northern Arizona University is not an AEPA testing center. However, there is a
test preparation and information office in the College of Education. Interested students can be
referred to X7157 or visit the AEPA Preparation Center website at
http://www4.nau.edu/cee/aepa/ . The cost for preparation is $25. Students are eligible. The staff
at the AEPA Preparation Center is also able to answer questions about examination content and
registration procedures.
        Until 1998, AEPA was known as the ATPE (Arizona Teacher Proficiency Exam) and
was administered at Northern Arizona University. NAU no longer administers this exam.


                                          - 18 -
                                                                                   Revised 4/20/2011
However, to this day, some examinees will show up here on a Saturday saying that they are
scheduled to take the ATPE. Examinees sometimes inquire here during weekdays about
registration, etc. Members of the public wishing to register for the AEPA/ATPE should be
directed to the AEPA homepage at http://www.aepa.nesinc.com . This site includes registration
information and a downloadable bulletin. It also includes links to the Arizona Department of
Education certification website. Registration for this exam is done online or by mail.
          People who show up here on test day should be told that they should have received a
letter three days prior to the examination that gave them directions to their test site. If panic does
not subside, tell whoever it is that the AEPA is often yet not always given at Flagstaff High
School.
              See ATPE.

AHPAT (Allied Health Professional Admission Test)
The Psychological Corporation retired the Allied Health Professions Admission Test (AHPAT)
effective June 30, 2003. The APHAT was designed to distinguish qualified applicants for
admission to health programs.


AIC (American Institute of Constructors)
Location                Usually in Adel Math
Format                  Paper Based
Scheduled Time          7:30 am to 5:30pm on two dates in November and April
Application?            Refer candidates to the Construction Management Department
Cost                    Refer candidates to the Construction Management Department
Forms of Payment        Refer candidates to the Construction Management Department
Repeat testing          Refer candidates to the Construction Management Department
Results - unofficial    Refer candidates to the Construction Management Department
Results - official      Refer candidates to the Construction Management Department
Cancellation Policy     Refer candidates to the Construction Management Department
Results valid for       Refer candidates to the Construction Management Department
Website                 Refer candidates to the Construction Management Department
Phone Number            523-4679 - Dr. Tom Rogers
Test Center Number      AZ002
Notes/Instructions      All testing administrative information done by Department of
                        Construction Management

      Center AZ002
      This project examination is administered in cooperation with the Department of
       Construction Management, College of Engineering through an agreement with
       Professional Testing Corporation of New York.
      The examination is administered in November and April. Test Center Agreement forms
       should arrive some time before then at the request of Dr. Tom Rogers in the Department
       of Construction Management, X4679.



                                            - 19 -
                                                                                Revised 4/20/2011
      A file is maintained in the Testing Coordinator’s office that includes materials related to
       the administration of the AIC as well as Correspondence between Counseling & Testing
       and Construction management. The file also contains correspondence form PTCNY.

During 2000 through 2004, Construction Management administered the examination. CTC
assumed responsibility for receiving, storing and returning examination materials but staff did
not participate in the administration of the exam due, in part, to the fact that no compensation
was offered by either the AIC or the department of Construction Management. A new
arrangement has been established with Construction Management so that Counseling & Testing
now assumes all responsibility for the examination. The arrangement is detailed as follows:

Counseling & Testing will administer this exam twice annually--during the months of April and
November. Typically, twenty to thirty students would sit for the examination. The exam is
administered on Saturdays. Staff is on site from 7:30 am to 5:30pm. Construction Management
will pay Counseling & Testing by IDB for administrative services. Counseling & Testing will
then use these funds to cover staffing of the examination and related expenses. (Staff could either
administer the exam as part of their regular responsibilities, or CTC could hire contractors and
pay honoraria. Each staff person has to fill out an NAU honoraria form found on the
Comptrollers website under accounts payable at:
http://www.nau.edu/purchasing/Documents/AP%20Honorarium%20Stipend%2037.doc )

Cost of a one room test (35 or fewer candidates):
    administrative services fee: $75
    test supervisor: $240
    proctor: $140
    Total= $455

Cost of a two room test (36 to 80 candidates):
    administrative services fee: $125
    test supervisor $240
    room supervisor $200
    proctor $140
    second proctor $140
    Total = $845


Cost of a separate room for a candidate requiring special testing conditions including
amanuensis, reader, or extended time:
    an additional $20 for test supervisor
    room supervisor/scribe $200
    Total= $220 (This fee does not cover the cost of a sign language interpreter or conversion
       of the examination to Braille. If Braille or sign language interpreters are required,
       counseling & testing will request reimbursement of costs based on current market rate
       and or obtain these services through DR.)
    See Testing Calendar, Testing Rooms, and Testing Staff.



                                           - 20 -
                                                                               Revised 4/20/2011

AICP (American Institute of Certified Planners)
          Center # 4006
          This examination was last administered on May 10, 2003.
          This exam formerly run by Chauncey Group is now a part of Thomson Prometric.
          AICP can be reached at (312) 431-9100.
          A file is maintained in the Testing Coordinator’s office that includes a Supervisor’s
           Manual of Instructions for the AICP and other documents related to the 2002 and
           2003 administrations.
          For more information, check the supervisor’s manual or visit the AICP website at
           http://www.planning.org/aicp/.
          See ETS, Testing Calendar, Testing Rooms, Testing Staff

Annual Reports
Testing number for the year are compiled each July and totaled for the fiscal year. Submit the
number to the director of Counseling & Testing for inclusion in the Counseling & Testing annual
report. Use totals compiled from the year’s monthly Institutional Testing Reports. Combine
numbers from Testing at Orientation from August of the previous year and June from the current
year. For example, if one was totaling annual report numbers for fiscal year 03-04, one would
refer to Institutional Testing Reports for July 03, Aug 03, Sept 03, Oct 03, Nov, 03, Dec 03, Jan
04, Feb 04, Mar 04, April 04, May 04, June 04. One would also fold in Testing @ Orientation
numbers from August of 03 and Testing @ Orientation numbers from June of 04. Annual
reports from 02-03 compare data from previous fiscal years and are saved on the server at
\\guapo\ctc\Testing\TESTING REPORT. See Institutional Testing Report and Testing at
Orientation.

AP (Advanced Placement)
         AP falls under the general area of ―Credit-by-Exam‖ in the NAU catalog and is under the
domain of the Associate Provost for Academic Administration, Ron Pitt, Ph.D. Each department
sets its own credit-by-exam granting policies for AP and reports those to Ron Pitt’s office. AP
exams are given to High School students who have taken AP courses in high school. AP exams
are national exams administered under contract with the College Board. Northern Arizona
University does not have an AP testing center. However, NAU does accept AP based on criteria
outlined in the current NAU catalog. This information is detailed on the following Admissions
website: http://www4.nau.edu/uadmissions/profiles/placement.htm . This site includes NAU AP
policy and credit granting scores. Staff members who have the proper clearance may check
PeopleSoft to determine if AP credit has been posted to a student’s transcripts. Detailed
inquiries regarding AP credit should be directed to Janet Heinrichs in Admissions, X5511. For
information about examination content, test sites, and test dates, visit the College Board website:
http://www.collegeboard.com/student/testing/ap/about.html or call 888/225-5427.
     See College Board and Credit-by-Exam

Arizona Classroom Teacher Spanish Proficiency Exam
CTC is not a testing site for the Arizona Classroom Teacher Spanish Proficiency Exam.
However the exam is given at NAU in the Modern Languages Department. Patricia Davison


                                           - 21 -
                                                                             Revised 4/20/2011
(X6286), Director of the Spanish Immersion Program, typically administers this exam.
Candidates should contact Patricia for registration information.

Arizona Constitution Exams
See Constitution Exams or AEPA (Arizona Educator Proficiency Assessment)


ASE Paper Based (Automotive Service Excellence)
Location               Usually Adel Math
Format                 Paper Based
Scheduled Time         6pm-Midnight on weeknights in May and November
Application?           Registration online through ASE
Cost                   Varies – Refer candidates to ASE
Forms of Payment       Check, money order, or credit card
Repeat testing         Refer candidates to ASE
Results - unofficial   None
Results - official     Four weeks
Cancellation Policy    Refer candidates
Results valid for      Five years
Website                http://www.ase.com
Phone Number           800-553-6244
Test Center Number     0086
Notes/Instructions

      Center #0086
      The ASE is a series of multiple certification exams that Auto mechanics take during a 4
       hour period.
      It is administered on six separate weeknights (November/May) in agreement with ACT.
      ASE Services at ACT can be reached at 1-800-553-6244 ext. 1510. Information about
       the examination’s content can be accessed at http://www.ase.com.

This examination is unusual in the respect that is given during three weeknights over two
weeks—typically a Tuesday, a Thursday, and a subsequent Tuesday. The exam begins at 7pm
and runs until about 12pm. The late starting time and weeknight schedule can potentially create
a number of logistical hassles. It is very important that two rooms be reserved for this exam
several months in advance. Room reservations should be confirmed prior to the examination
with Sharon O’Connor of the Math Department, X6881. See Testing Rooms. One must also
confirm the availability of parking. Arrangements have been made with Parking Services.
Parking Services has agreed to have his people refrain from issuing tickets in lots P15 and P16
after 6:30 pm on ASE nights. However, this must be confirmed with Parking Services, X1182.
He should be emailed testing dates both when test center agreements arrive in the mail and
several weeks before each examination.




                                         - 22 -
                                                                                Revised 4/20/2011
Another unusual aspect of this examination is that examinees take several different exams during
each testing session. Most examinees take different sets of examinations. It is therefore very
important that exams be ―bundled‖ prior to the test administration. Staff can examine the roster
to see which exams an examinee is taking. Exams can then be selected and bundled together
with a rubber band. A sticky note can be attached to the top of the bundle with the examinees
name on it. Examinations can thin be arranged alphabetically within each testing room. For
more information, see the test supervisor’s manual for the current year.

A file is maintained in the Testing Coordinator’s office that includes a current supervisor’s
manual, test supervisor agreements for current and future testing years, rosters, seating diagrams,
duplicate honoraria vouchers. A duplicate roster should be maintained in the file for one year
after an administration. The pink copy of the honoraria voucher should be maintained for a
period of three months following each administration. For more information, see the test
supervisor’s manual for the current year.


ASE Online (Automotive Service Excellence)
CTC is not a testing site for the ASE Online exam. However the exam is given at NAU in the
Bank One Center ACT Online Testing Lab located in the College of Business. Testing is
available Monday, Friday and Saturday from 10-4. Hours are subject to change and can be
verified by calling X3322. To register for this exam candidates should call 1-800-205-6366 or
online at www.ase.com.


ASSET Testing
NAU is not a testing site for the ASSET exam. Refer students to Yavapai Community College in
Prescott at 928-776-2200. They administer both the ASSET and COMPASS tests for a $15 fee
for non-students for each exam. Yavapai will also fax the results to the school the candidate
plans to attend. For students in the Phoenix area, the Maricopa Community Colleges also offer
testing at several of the campuses. Those contact numbers can be found on the MCC website at
www.maricopa.edu .


ASWB Testing (Association of Social Work Boards)
CTC is not a testing site for the ASWB exam. However the exam is given at NAU in the Bank
One Center ACT Online Testing Lab located in the College of Business Building 70, Room 6.
Testing is available Monday, Friday and Saturday from 10-4. Hours are subject to change and
can be verified by calling X3322. To register for this exam candidates should call 1-800-205-
6366 or online at www.aswb.org/exam_reg.shtml .


ATPE (Arizona Teacher Proficiency Examination)
        Northern Arizona University was the test site for this examination until 1998. The name
of the examination has since been changed to AEPA, and testing has been moved off site to the
Flagstaff Unified School District. Testing is usually (but not always) conducted at Flagstaff


                                           - 23 -
                                                                              Revised 4/20/2011
High School. A file is maintained in the Testing Coordinator’s office. This file includes
correspondence related to the ATPE. It is maintained for historical and reference purposes only.
     See AEPA.

AZEIP Exam
Location               CTC – Psychometry
Format                 Paper-based
Scheduled Time         2 hours during Psychometry hours
Application?           Candidates register with the AzEIP Staff Development and
                       Training Project (ASDTP) – then call CTC with an admission
                       ticket. CTC will verify through website – then register candidate
                       in Psychometry during regular testing hours
Cost                   CTC does not charge candidate – payment made at registration
Forms of Payment       Refer candidates to ASDTP
Repeat testing         Once per four months
Results - unofficial   None
Results - official     Six to eight weeks
Cancellation Policy    24 hours
Results valid for      Refer candidates to ASDTP
Website                www.nau.edu/ihd/asdtp/
Phone Number           928-523-8131 Will Martin
Test Center Number
Notes/Instructions

       A file in the testing coordinator’s office contains information and correspondence
regarding the AZIEP examination. The contacts at IHD is Nancy Evans X7037 and Will Martin
X.8131


AzEIP Registration Instructions

These procedures must be followed when registering candidates to take the AzEIP Standards of
Practice (SOP) Tests.

   1. Ask the participant if they have first registered with the AzEIP Staff Development and
      Training Project (ASDTP) and has an admission ticket. If no, inform them they must do
      so before booking an appointment. The website address is www.nau.edu/ihd/asdtp/ . If
      they have registered, proceed to Step 2.

   2. Go to the ASDTP Test registration Verification Website at
      www.nau.edu/ihd/asdtp/sop/checklist/reg-verify.php . Sign in using the following
      name and password: Login: nau1 Password: green5




                                          - 24 -
                                                                                     Revised 4/20/2011
   3. Ask the participant which section(s) of the test they have registered for. Select that
      section in the test form drop down menu. You will need to complete this process for
      each section they wish to schedule.

                  Section I – Child and Family (Form A or B)
                  Section II – Initial Planning and the IFSP (Form C or D)

   4. Ask the participant for their name and unique ID number printed on the admission ticket.
      Verify that the information matches what is on the list. If listed, check the box ―test date
      set‖, hit the button at the bottom of the screen ―Test Dates(s) Set‖ and schedule the
      appointment in Psychometry. You will need to complete this process for each section
      of the exam. *If the student is not listed, inform the student they are not officially scheduled and
       we are not able to schedule an appointment. They can call Will Martin in IHD at 928-523-8131or
       asdtp@nau.edu if they have any questions.

   5. After you have clicked on Test Date(s) Set button, the participants name will be removed
      from the table and will appear above the table as having date set and will be written in
      red. Once this has been done you cannot make changes to the names submitted. If an
      error is made in the candidate selection, contact Will Martin at 928-523-8131 or
      asdtp@nau.edu to have it corrected.

   6. Schedule the candidate in Psychometry for the following time allotments based on the
      section(s) they will be taking. Please only schedule up to two sections per testing day.
      These exams are paper based; therefore no computers are required. (No payment will be
      required – CTC bills IHD for the exams)

              Section I – Child and Family (Form A or B) – Schedule 2 hours
              Section II – Initial Planning and the IFSP (Form C or D) – Schedule 2 hours

   7. Please remind candidates to bring photo identification (Driver’s license, Military ID or
      passport) and their admission ticket for check-in (Admission tickets not required, but
      helpful).

   8. Tests are returned to IHD monthly for scoring purposes. Direct all questions about scores
      to the IHD department at 928-523-7031 or 928-523-7037.

   9. After testing is complete, CTC staff will update the candidate’s attendance on the ASTDP
      Test Attendance Website at www.nau.edu/ihd/asdtp/sop/checklist/attendance-
      checklist.php. The instructions are similar to steps 3 and 4. There is also an option for
      marking the examinee as ―No Show.‖


Administering the AzEIP

Instructions for the AzEIP are printed on the backside of the test booklets and are also located in
the file cabinet in Psychometry with the AzEIP materials. Instructions should be read to the


                                             - 25 -
                                                                                Revised 4/20/2011
candidate prior to entering the testing room. Once testing is complete, collect all testing material
and put the used materials in a manila envelope labeled ―to be delivered to IHD.‖ Put envelope in
the ―to be delivered‖ basket. Only deliver the tests once per month. Before delivering, call IHD
and make sure that Nancy Evans X7037or Will Martin X8131 will be there in person to
personally receive the materials. Under no circumstances should materials be left at the IHD
desk or with any other person. If Nancy Evans or Will Martin are not available, wait until the
following business day and try again.

Nancy or Will should also be notified when testing materials for any section is down to two
available. They are responsible for ordering more testing materials and delivering them to CTC.

BYU Foreign Language Testing
Location                CTC Psychometry - Taken as a correspondence exam
Format                  Paper Based (usually includes a listening portion)
Scheduled Time          2 hours during Psychometry hours
Application?            No – but must have approval from Ron Pitt
Cost                    $25 proctoring fee to CTC - $40 exam fee to BYU
Forms of Payment        At CTC – cash, check, money order, or credit card
Repeat testing          None
Results - unofficial    None
Results - official      Six to eight weeks
Cancellation Policy     24 hours
Results valid for       Posted to transcript if passed
Website                 http://hrc.byu.edu/FLATS.html
Phone Number            (801) 422-3512 at BYU to order exam
Test Center Number      None
Notes/Instructions      All candidates must talk with Program Coordinator and have
                        approval from Ron Pitt before ordering exams. These exams are
                        only worth up to 12 credit hours. See list of available languages
                        below.

         The Brigham Young University ―FLATS‖ examinations are designed for returning
Mormon Missionaries who would like to receive college credit for language proficiency
achieved while on mission with their church. In the past, these exams have been accepted for
credit-by-exam when a CLEP or Challenge Exam has not been available in a particular language.
A maximum of twelve units can be awarded. The exam is accepted on a case-by-case basis.
Each administration should be approved by Ron Pitt (Associate Provost for Academic
Administration). You can email Dr. Pitt at Ronald.Pitt@nau.edu. After Dr. Pitt has approved
the examination, the student should access Brigham Young University's website at
http://flats.byu.edu for registration to take any of the BYU FLATS Language Examinations.
 . The student should notify the FLATS program that he or she would like to take an exam ―by
correspondence.‖ The student should pay FLATS their $40 fee to have the exam delivered to the
Testing Coordinator, Northern Arizona University, Counseling & Testing Center, Building 26A,
PO Box 6045, Flagstaff, Arizona 86011. After the exam has arrived, the student must pay



                                           - 26 -
                                                                                  Revised 4/20/2011
Counseling & Testing the $25 proctoring fee and make an appointment to take the exam. See
Proctored Exams.
        As of November 2005, FLATS was offering credit for the following languages:
Afrikaans         Farsi/Persian         Korean                 Romanian
Albanian          Fijian                Latvian                Russian
Arabic            Finnish               Lithuanian             Samoan
Armenian          French                Malagasy               Serbo-Croatian
Aymara            German                Mandarin               Spanish
Bulgarian         Greek                 Maori-NZ               Swedish
Cakchiquel        Haitian Creole        Mongolian              Tagalog
Cambodian         Hmong                 Navajo                 Tahitian
Cantonese         Hungarian             Norwegian              Thai
Cebuano           Indonesian            Polish                 Tongan
Czech             Icelandic             Portuguese/Braz.       Ukrainian
Danish            Italian               Portuguese/Cont.       Vietnamese
Dutch             Japanese              Quechua                Welsh
ESL                                     Rarotongan
Estonian

If these languages are available as a CLEP or Challenge Exams, they will not be accepted at
NAU. However, when an exam on this list is not available at NAU, Dr. Pitt can be contacted.
For more information about BYU’s FLATS program, visit their website at http://flats.byu.edu/ .
A file on BYU Foreign Language Testing is also maintained in the Testing Coordinator’s office.
This file contains information and notes on the FLATS program.
      SEE Challenge Exams, CLEP, Correspondence Testing, Credit-by-Examination, Locally
        Prepared Exams, and Proctored Exams


Castle IBT Network
        Northern Arizona University was contacted by Castle Network to establish a new testing
site. This testing contract has been review and considered, however does not currently fit into our
mission or testing model. Beth Applebee, Director of Health Services, has recommended that we
do not accept the contract at this time. The file will be kept in our records until further notice and
may be considered at a later date. Noted April 3, 2007.


CBT (Computer-based Testing)
      Center # 7551
      Northern Arizona University Counseling & Testing Center is a licensed ETS CBT
       Testing Center. We operate our Computer-Based Testing by contract with Educational
       Testing Service.
      Our ETS CBT contact is Freeman Corson who can be reached by email at
       fcorson@ets.org . Administrative matters regarding CBT can be resolved by calling the
       ETS Hotline at (888) 298-0603. Note that this number is never to be given to examinees.


                                            - 27 -
                                                                               Revised 4/20/2011
      The individual responsible for managing our ETS CBT contract is Cindy Judge, Grant
       and Contract Coordinator, with the Office of Grants and Contracts: 928.523.6917
       cindy.judge@nau.edu.
      Northern Arizona University’s Computer-Based Testing Center is what is called a ―UAS‖
       site which is operated in conjunction with Prometric. Prometric handles all technical
       support, scheduling, and operational matters through its UAS Helpline: (800) 789-9947.
       This number is to be used for everything from managing technical difficulties, reporting
       security violations, to canceling exams due to university closure. This number is never to
       be given to examinees.
      There is a manual of Policies, Procedures and Practices (The P3) that is maintained in
       large maroon binder in the computer-based testing administration room, Building 26A
       room 129. ETS periodically sends updates to this manual. ETS also periodically emails
       communiqués and FYIs to the testing center. These emails should be forwarded to all
       certified TCA’s (test center administrators) as well as student workers and front office
       staff involved with scheduling. A copy of each communiqué must be maintained in a
       binder (also in room 129) for a period of one year. Important communiqués must be
       posted on the bulletin board in room 129.
      Currently, Northern Arizona University offers the following examinations through its
       ETS CBT Testing Center. Please note that NAU offers other computer-based exams that
       are not on this list. Some of these exams such as CLEP are non-Prometric CBT exams.
       CLEP exams are server-based and are administered in Psychometry. There are a number
       of different server and on-line exams administered in Psychometry including Accuplacers
       and HESIs. The College of Business runs an ACT CBT center and a Microsoft CBT
       Center. They also run a Thompson Prometric Testing Center that is not part of the ETS
       contract. To eliminate confusion, please refer to the following list of examinations that
       are administered in the ETS CBT Testing Center in Room 130 of the Counseling &
       Testing Center:
               o GRE (Graduate Record Examinations) Page . . .
               o NBPTS (National Board for Professional Teaching Standards) Page . . .
               o PRAXIS I (The PRAXIS Series: Professional Assessments for Beginning
                   Teachers) Page . . .
               o iBT TOEFL (Test of English as a Foreign Language) Page . . .
       Information about registration and procedures specific to each of these examinations will
       appear in a different part of this manual.

CBT Contract
A file in the Testing Coordinator’s office contains each version of the ETS CBT contract.
Periodically, ETS will change policy or procedure and request a new signed contract or contract
addendum. When this occurs, the Testing Coordinator should notify Cindy Judge (X6971) in
Grants and Contracts. Hand delivers the contract, update, or addendum to Cindy Judge. Give
her a specific date for turn around. Two weeks is reasonable. After she has the contract signed,
file a duplicate and send the original back to ETS. Ask ETS to return a copy that both parties
have signed. When this version arrives in the mail, file a duplicate and forward the original back
to Cindy Judge.




                                          - 28 -
                                                                                 Revised 4/20/2011

CBT Correspondence
A file in the Testing Coordinator’s office contains correspondence relevant to the development
and continuing management of CBT at Northern Arizona University. Correspondence goes back
to 1994.

CBT Exit Evaluations
A file in the Testing Coordinator’s office contains CBT Exit Evaluations from January through
March 2000. This evaluation was used to assess TCA customer service and efficiency.

CBT Honoraria Procedures
A file in the Testing Coordinator’s office contains current ETS procedures on honoraria. Each
month, it is the testing coordinator’s responsibility to create an honoraria voucher using the
attached format: Honoraria Template. The steps for producing an honoraria report are as
follows:
    1. On the first workday of the month obtain sign in sheets and confidentiality sheets for the
        previous month from Room 129. You can find these documents in the second left drawer
        from the bottom of the TCA’s desk.
    2. Collate these documents into three piles by date: 1 pile of sign-in sheets, 1 pile of white
        confidentiality forms, 1 pile of yellow confidentiality forms. File yellow confidentially
        forms in the bottom drawer on the right hand side of the administrator’s desk.
    3. Open Honoraria Template . Enter data from sign-in sheets (including no-shows and late
        cancels) according the procedures outlined in Honoraria Procedures .
    4. Save the file according to the procedures spelled out in Honoraria Procedures . Save the
        file in \\guapo\ctc\Testing\CBT\CBT Honoraria\2006.
    5. Email the file to CBT_honoraria@ets.org . CC the document to the Counseling &
        Testing Center Office Supervisor.
    6. Complete an Administrator’s Report Form. You can find an Administrator’s Report
        Form in Room 129 in the keyholes. File the yellow copy of the Administrator’s Report
        Form in the bottom drawer on the right hand side of the TCA’s desk. Place the white
        copy in a first class mail envelope. You can find the envelope in the keyholes in room
        129.
    7. Place sign-in sheets and white copies of the confidentiality statement in the envelope and
        mail to ETS.

CBT ISDN Line
A file in the Testing Coordinator’s office contains information about the ISDN Line. CBT has a
separate ISDN line. It is important the CBT’s network remain independent from the rest of the
Counseling & Testing Center’s network. This is achieved by using an independent switch to
connect the CBT computers. If for some reason, this independent switch would be connected to
the rest of the network, there would be a fairly severe security violation that could jeopardize our
license. Cancelled in September 2005 – new QWEST DSL Line installed. A new file was
created with the QWEST information and is in the Program Coordinator’s file cabinet.




                                           - 29 -
                                                                             Revised 4/20/2011

CBT Operating Procedures
A file in the Testing Coordinator’s office contains information about current operating
procedures for CBT. For more detailed information, one should refer to the P3. CBT Operating
Procedures are as follows:

Beginning the Administration:
          a) Obtain keys from the vault in Psychometry. If it is a weekend administration, a
             designated person should take the keys home. If the last administration was on a
             Saturday, the keys may be in the key box near the back door. There is a key to
             the key box on the Psychometry key ring.
          b) Turn on lights.
          c) Unlock all doors and administration desk.
          d) Get a client confidentiality forms from the pigeonholes in the waiting room. Place
             confidentiality forms on waiting room table
          e) Instruct clients to fill out a confidentiality form.
          f) Make sure that the air conditioning is running. If it has shut itself off, open the
             door to Room 133 (there is a key on the key ring) and check the air conditioning.
             If the reservoir is filled, empty the water and restart the air conditioning. Note
             that the air conditioning should be emptied before each administration during the
             monsoon season.

Administration Station:
          a) Turn on administration monitor. Press the three-key sequence and enter your user
              name and password (they are case sensitive) to unlock the screen. Press the
              START button on the bottom left-hand corner and choose Shut Down by left
              clicking with the mouse.
          b) Choose ―Shut Down‖ from the options given. The computer will shut down by
              itself.
          c) Wait ten seconds then switch on the computer.
          d) At the Network Password prompt, enter the user name ―ptcadmin‖ and password
              ―testgiver‖.
          e) At the Prometric screen, enter your username and password to access the main
              menu. NOTE: Username and password are ―Case Sensitive‖.
          f) On the main menu scroll down the ―System‖ options at the top of the screen and
              click on ―Open for Business‖.
          g) Click on the ―Start‖ button in the start up sequence. When it says to start your
              access sequence, insert the Center Unique Disk (CUD) that is placed on the top-
              left drawer of the desk. Remove it when prompted (after the light by the disk
              drive goes off). Note that there are extra CUDs in the vault in Psychometry.
          h) Acknowledge all messages by clicking on the appropriate box (OK, Yes,
              Acknowledge).
          i) You will then get a Daily Roster and printed client log sheets.
          j) NOTE: your status on the bottom left corner on the screen should now be
              ACTIVE, and the examinees should be on the computer screen.
3.     Testing Room:



                                         - 30 -
                                                                             Revised 4/20/2011
        a) Testing room preparation can be done before, between or after ―Open for
            Business‖ has finished.
        b) Turn on the workstation screen on the computers.
        c) Login the name ―ptctest‖ and password ―testtaker‖ on all computers.
        d) Select Start then shutdown, then restart, then OK.
        e) When the login window returns on the screen, log on two test stations at a time.
            Once those two test stations are showing the Prometric logo, do the same to the
            other stations (only 2 at a time).
4.   Video:
        a) Remove a video from the back of the bottom left drawer of the administration
            station desk.
        b) Write the date on the side. Make sure it’s rewound.
        c) Turn on the TV on top of the VCR, make sure ―skip‖ is off and the ―VCR‖ button
            is on, and that the TV is only on one camera (1 or 2).
        d) Press ―record‖ on the VCR. Go into the testing room and, in front of the camera
            you have chosen, read the center number (7551), the date, and the number of each
            test scheduled for the day.
        e) Stop the tape and rewind it. Play it back to make sure it recorded correctly. Press
            stop.
        f) Wait for clients to begin testing. Hit ―record‖ again. Press ―skip‖ on the TV so
            that each camera records.
5.   Check-In:
        a) Collect confidentiality sheet and place in second left drawer of administration
            desk. Check photo ID and check off ID type on client log sheet. Write down the
            number and expiration date that is on the identification card that they give you. If
            it is their social security number, only write the last four digits. If the ID seems
            questionable, use the ID checkers guide.
        b) Find the client on the screen and double click on his/her name. This will open a
            new window where you will click on ―Sign in‖.
        c) Read the pre-check in message and make sure all procedures are already done.
            Click on ―ok‖.
        d) Have client read over the screen with client’s address, date of birth, SS# (not
            required for security purposes – but does make it easier to request scores in the
            future), etc to make sure it is correct. If any changes need to be made, double
            click on the field and make the necessary changes. After everything is correct,
            click on the ―Check in‖ button. If any changes were made, a CPR will pop up;
            click on the ―send & print‖ button to continue and file the CPR with your roster
            and ―Close of day‖ reports.
        e) If it is necessary for the test being taken, the computer will open a window where
            you can capture the image of the examinee. If necessary, have the client sit in the
            chair and position the digital camera in front of him or her.
        f) When ready, click on ―Take Picture‖.
        g) After picture is taken, click on ―Save‖. A message box will appear stating that an
            image has been stored. Click on ―OK‖
        h) After check-in, post check-in reminders will appear. Instruct the client that he
            may not use testing aids. Give him or her six pieces of the same colored scratch



                                        - 31 -
                                                                            Revised 4/20/2011
            paper. (Note the scratch paper rotation list in the desk drawer where scratch paper
            is stored. Tell the examinee to raise a hand and if he or she needs more. Instruct
            the client that you will collect the scratch paper at the end of the test.
        i) After the check in procedure is done, you will be prompted back to the
            ―Examinee…‖ window. Choose ―Start‖ to begin services for this examinee.
        j) Have client sign in on log sheet on table in waiting room. While the examinee is
            doing this, hit the three-key sequence on their workstation to unlock it. Before
            the examinee enters the testing room, notify the him or her that mouse ears are
            available to minimize noise distractions. The client can now begin testing.
        k) Repeat the processes from ―Check-in‖ for each client.
        l) Start recording on the VCR when clients have started testing.
        m) Everyone must sign-out of the log sheet when going to and returning from breaks.
        n) When the examinee is ready to continue testing after break, you must enter the
            three-key sequence on their workstation. All tests except TOEFL may be restarted
            with time remaining on the break.
     6.     Miscellaneous Procedures:
         Clients are allowed more scratch paper later in the test if they need more.
         If there is any kind of error, be sure to log it into the error report binder
            located in the desk drawer. Don’t forget to include the tech support ticket
            number.
         No food or drink is allowed in the testing room. They may leave drinks on the
            table in the waiting room and come out for a drink if they want.
         Backpacks, purses, etc. must be left in the waiting room and can be secured in a
            locker.
         No clothing articles that are taken off can be left hanging inside the testing room.
            These apparels must be retired from the testing room immediately or placed back
            on.
         The server should be rebooted each Thursday—even when there is no testing.
            See instructions below.
         Due to lack of custodial service in room 129 and room 130, testing staff are
            responsible for cleanliness in CBT. Both rooms should be vacuumed and dusted
            weekly. The garbage can and recycling bin should be emptied at the end of each
            testing day.
7.   Test Specific Procedures:
         GRE: When an UNIDENTIFIED PRETEST section is included, it can appear in
            any section following the analytical writing measure. Therefore, it is possible for
            a GRE General Test examinee to receive two test sections of the same type (for
            example two Quantitative or two Verbal sections; not writing). As always, if an
            examinee questions this apparent "duplication" of sections, the TCA should
            remind the examinee to COMPLETE BOTH SECTIONS because it is not
            possible to identify which one will be scored.
         TOEFL: Testers have the option to type or write the essay. If they choose to write
            it, they will raise their hand about half way through. Give them an essay form
            from the pigeonhole and six sheets of scratch paper and write down the numbers
            on the screen in the corresponding boxes. Then do the 3-key sequence.
            Immediately mail the essay as per procedures in the P3


                                       - 32 -
                                                                            Revised 4/20/2011
            PRAXIS: When scheduling a PRAXIS series, be sure that there is four and one
             half hours available for the appointment. This may involve opening CBT for an
             additional ½ hour. Be sure to check with the Testing Coordinator to make sure
             that there will be coverage.
          NBPTS: Examinees are not given scratch paper for this exam. Instead, examinees
             are given a dry erase board and markers. You can find these in the keyholes in
             room 129.
8.    Close of Day:
         a) Collect all scratch paper and shred it
         b) Instruct examinees that they will receive their official scores in 10 to 15 working
             days.
         c) Stop VCR, rewind tape, and place in the front of the lower left drawer of the desk.
9.    Admin. Station:
         a) After all examinees have finished and/or No shows have been declared, click on
             the ―System‖ scroll menu and click on ―Close Business‖. A window will open;
             choose ―start‖ and you will see ―Close Business‖ being executed. If today is
             Thursday please reboot the server BEFORE doing Close Business.
         b) The system will show ―Close Business Complete‖ when the process has finished.
             Now click on the ―Close‖ button.
         c) Check the printer for the ―Close Business report‖ and archive it with the roster
             report and the CPR’s
         d) NOTE: at the bottom left part of the screen, your status should now be
             INACTIVE
         e) Select the ―X‖ in the upper right hand corner of the screen to close the Admin
             Station. The desktop window will be displayed.
         f) Turn off the monitor only
         g) Place the client log sheet in the second left drawer of the desk
         h) Make sure the lobby area is neat.
         i) Empty garbage and recycling. THERE IS NO JANITORIAL SERVICE. If the
             room needs other cleaning (vacuuming, etc) check with Testing Coordinator or
             Office Specialist. Dusting and glass cleaning should be done weekly.
         j) Lock the desk. Turn off the lights. Lock the door.
10.   Testing Room:
         a) Select ―Start‖ then ―Shut down‖ on each workstation.
         b) Shut down and wait 10 seconds and power the station on again.
         c) When the screen gets to the log on window, do not log in. Leave the test station
             at the log on window and turn off the monitor. Leave the CPU on.
         d) Disinfect all headphones and mouse ears.
         e) Straighten chairs and workstations.
         f) Vacuum and dust once a week.
         g) Turn off lights and lock door.
11.   Rebooting the Server; Do it every Thursday before performing Close of Business.
         a) You MUST Power off all testing stations
         b) Turn off the Admin Station: Select ―Start‖, ―Shut Down‖, ―Shut Down the
             computer‖, ―OK‖
         c) Open the server cabinet with the silver key on the set of keys.


                                        - 33 -
                                                                               Revised 4/20/2011
           d) Turn on the server’s monitor. Server light should be on ―F‖, not ―C‖
           e) Press ―Ctrl/Alt/Delete‖ keys at the same time (if a window appears asking you if
              you want to shut down any active programs, select ―OK‖. A second
              ―Ctrl/Alt/Delete‖ may be requested.
           f) A login window will appear. If a login name is already typed in, please delete it
              and do the following:
                  Login name: reboot
                  Password: ptc7551 (case sensitive)
           g) Press ―Enter‖. The server should reboot. If you get another screen requesting
              ―Ctrl/Alt/Delete‖ repeat from step six. The reboot usually takes five minutes; no
              more than ten to complete.
           h) An error box may appear ―Service Control Manager: At least one service or
              driver failed during system startup. Use the event viewer to examine the event
              log for details.‖ Please select OK. You do not need to call the help desk.
           i) Once the screen returns to the ―enter Ctrl/Alt/Delete‖ window, turn off the
              monitor and relock the server cabinet.
           j) Turn the Admin back on. Log in to the network (ptcadmin).
           k) Log back into UAS
           l) To Complete close of Business. The admin station must show ―inactive‖
           m) Run Close of Business.
           n) Select the ―X‖ in the upper right hand corner and close the UAS. The desktop will
              be displayed
           o) Turn off the monitor.
           p) Workstations MUST be turned back on and logged back in. This can be done
              while Close of Business is processing.
           q) The monitors can then be turned off for the night.

CBT Ordering Materials
A file in the Testing Coordinator’s office contains pending CBT orders. The Testing
Coordinator should take inventory of materials in CBT once every three months and order any
materials that are in short supply. Items are kept in room 129 and include items in the drawers of
the administration desk, the keyholes, and miscellaneous items such as fingerprint kits, padlocks,
and sanitizing wipes. Orders should be made from the Prometric website:
http://www.montagedirect.com/prometric/welcome.cfm . Enter center # 7551 and select ―ETS‖.
Order materials from the screen that appears next. Items will be added to the shopping cart. Be
sure to print list of items when you confirm the orders and file the print out in the Testing
Coordinator’s office. Items take about two weeks to deliver. An inventory of items in CBT as of
3/8/04 follows. This inventory does not include equipment that is in use such as headphones and
padlocks:

-2 unopened sanitary phone wipes
-3 unopened video tapes
-1 NBPTS important instructions-1 pad of NBPTS examinee report
-4 sets of earplugs (we have to buy our own earplugs).
-14 finger print sets
-17 GRE info booklets



                                          - 34 -
                                                                              Revised 4/20/2011
-35 Apics booklets
-10 CEBS interest rate tables
-48 PRAXIS handwritten essay
-approx. 50 APICS score report release
-25 CPIN score interpretation
-25 PRAXIS understanding scores
-160 GRE additional score reports
-plenty of confidentiality sheets
-30 CBT payment vouchers
-23 TOEFEL score tables
-54 GRE score interpretation
-plenty of remittance envelopes
-2 unopened packs of GRE handwritten
-1open but full pack of GRE handwritten
-approx. 50 TOEFEL score tables
-2 unopened packs of scratch paper
-approx 60 TOEFEL score request
-5 ETS login sheet- 7 un-opened packs
-30 domestic reschedule
-28 NBPTS response booklets
-40 ETS comment forms
-35 Polaroid photo envelopes
-1 NBPTS info booklets
-2 unopened packs of UPS 2nd day air letter envelopes
-2 packs of admin report forms
-24 educational testing services envelops
-1 pack of 50 plastic UPS 2nd day air letter envelopes
-21 fax recorder requests
-12 plain envelopes

CBT Scheduling Procedures (old)
A file is maintained in the Testing Coordinator’s office that contains scheduling procedures for
the front desk and for CBT. There are two ways that exams can be scheduled. Students may
schedule through the testing companies or students may schedule at the testing center (as of
November 2005, CT will not be registering candidates except for in rare and unusual
circumstances). Students scheduling through the testing company will schedule on-line or
through a national call center. Appointments will be added to the CBT S/R system. These
appointments will appear on the schedule that is printed during each testing day. New
appointments will be recorded at the front desk. Students who register through the testing center
may do so by either calling on the telephone or by registering in person at the front desk.
Payment is not processed through the regular Counseling & Testing cash register. Rather,
payment is remitted directly to ETS. Candidates scheduling over the phone may pay by credit
card. Candidates scheduling in person may schedule with credit card, check, money order, or
voucher. Cash is not accepted for any exam scheduled in CBT. Appointment availability is
recorded in a blue folder at the front desk. Appointments are recorded with a slash mark on the
specific testing date. (Note that there is a four seat limit.) Candidate information is recorded


                                          - 35 -
                                                                                 Revised 4/20/2011
onto an appointment slip. Later, each appointment slip is taken back to CBT and scheduled into
the S/R system. If payment is by credit card, the credit card number will be entered directly into
the S/R system. If payment is by check, the check will be placed into a remittance envelope and
the remittance envelope number will be entered into the S/R system. The remittance envelope
will be retained in the upper left drawer of the administrator’s desk until the last testing day of
each week or may be mailed with other materials shipped by courier on Monday, Wednesday or
Friday. On this day, all remittance envelopes will be sent to ETS by UPS courier. For specific
information about scheduling individual exams, see GRE, NBPTS, PRAXIS, and TOEFL. Also,
consult the P3 for current procedures for scheduling CBT exams.

CBT Special Accommodations
A file is maintained in the Testing Coordinator’s office that contains Special Accommodations
Notification Letters. When candidates wish to test under special conditions, they must contact
ETS Special Accommodations at (410)-385-8504. Special accommodations are thus arranged
through the testing company. ETS Special Accommodations will later telephone the Lead TCA
(Testing Coordinator) regarding the accommodation request. Arrangements will be made at that
time for specific accommodations. The appointment will be programmed into the S/R system by
technicians at ETS. The appointment will be confirmed with a ―Special Accommodations Center
Notification Letter‖ This letter will detail required conditions. The UAS system will contain
details of the required conditions on testing day. If the TCA requires assistance with the
equipment, s/he should call Prometric at (800) 789-9947. After the test is administered, a Center
Problem Report (CPR) must be filed. For more information, consult the P3.

CBT TCA Certification
A file in the Testing Coordinator’s office contains records of certification for current Test Center
Administrators (TCA). A TCA must take an exam and become certified to work in CBT. TCAs
must recertify annually.

To review the TCA exam and certification guidelines, go to www.prometric.com/ptc and login
with username: ptc and password: PrometricQ3.

The procedure for preparing for the TCA examination is as follows:

   1. Send an email to channel.communciations@thomson.com and request access to the
      NETg LMS. Use the subject line, LMS. Include your first name, last name, site ID
      number (7551) and site location. Specify that you are requesting access to the AP&C
      Netg training.
   2. After requesting access, you should receive an email with a login and password within 24
      hours. To access the TCA tutorial, go to http://prometric.knowledgenet.com. The login is
      generally: firstname.lastname and the password is: engaged
   3. After logging in select the drop down menu and select course catalog.
   4. Under miscellaneous, select the link Thomson Prometric: Test Center Standard Operating
      Procedures
   5. Agree to the user license agreement and proceed with the tutorial.




                                           - 36 -
                                                                                Revised 4/20/2011
The procedure for taking for the TCA examination is as follows:


   1. Go to http://ibt.prometric.com/tca
   2. Login with your TCA login and password if you are already certified or click First Time
       Registration from the opening screen.
   3. Complete the User Information screen and submit. Make a note of the username and
       password you create.
   4. From the Main Menu, select Take Test
   5. In the Private Tests box type sop2006 and submit
   6. Confirm the selection and click: Take This Test!
   7. NOTE: To access the electronic manuals while taking the test, open a separate browser
       and go to www.prometric.com/ptc and login with username: ptc and password:
       PrometricQ3.
   8. Read the confidentiality agreement and select Begin Test
   9. Passing the ETS Test Center Administrator Exam with 80% and above will result in an
       email message being sent to the TCA. Your username and password will be sent in
       separate email messages.
   10. You are given 2 chances per week to pass the TCA exam. If you use up your 2 chances,
       you must wait 7 days before repeating the exam.

Immediately after passing the test with a 80% or better, the TCA should receive his or her
username and password and begin administering tests. The TCA password will give access to the
system but you must also create another username and password locally. The procedures for
issuing a local username and password are as follows:
    1. Go to the UAS screen and choose the Admins icon on the Main Administration window.
    2. A TCA with a current username and password must then type her log in ID and password
        and choose Login.
    3. Choose the arrow to the left of Actions and select Add Administrator from the list.
    4. The Add Administrator window should open. Enter new information for the new TCA.
        The system will create a default password at this point.
    5. Choose OK. A confirmation message displays. Choose OK to this message and the new
        TCA is now displayed in the list on the Main Admin station Window.
    6. The first time the new administrator logs in, she should use the default password. The
        default password is 7551 followed by the first three letters of the administrator’s new log-
        in. The first letter should be capitalized. Example: 7551Jul. The Change Password
        window will display.
    7. Type in the default password where it says ―old password.‖ Type in the new password
        then click on confirm.
    8. Click on OK.
For more information about maintaining TCAs, see page 20 pf the Unified Administration
System (UAS) Training Guide. This manual is stored in room 129.

CDR (Commission on Dietetic Registration)
CTC is not a testing site for the CDR exam. However the exam is given at NAU in the Bank One
Center ACT Online Testing Lab located in the College of Business. Testing is available Monday,


                                           - 37 -
                                                                             Revised 4/20/2011
Friday and Saturday from 10-4. Hours are subject to change and can be verified by calling
X3322. To register for this exam candidates should call 1-800-205-6366 or online at
http://www.cdrnet.org/ .

Center Supervisor Change
A file in the Testing Coordinator’s Office includes Center Supervisor Change
Memos/Letters/Forms. When a new Testing Coordinator comes on board, all the testing
companies that Counseling & Testing does business with should be contacted. Test supervisor
change memos should be written to the following agencies:

ACT Inc.
PO Box 168
Iowa City, IA 52243
(Also submit a Test Supervisor Profile which can be found on page 79 of the ACT Test
Supervisor’s Manual. Submit the same form for the ACT Residual. See the ACT Residual Test
Supervisor’s Manual).

Professional Examination Service
475 riverside Drive
New York, NY 10115

The National Commission for Health Education Credentialing
944 Marcon Boulevard
Suite 310
Allentown, PA 18103

MCAT Program Office
PO Box 4056
Iowa City, IA 52243

Dental Assisting National Board
444 N. Michigan Ave. Suite 900
Chicago, IL 60611-3985

Test Administration Services
Educational Testing Services
Box 6666
Princeton, NJ 08543-6923

Test Center Management
The Psychological Corporation
555 Academic Court
San Antonio, TX 78204
(In addition, an Agreement for the control and Administration of The Miller Analogies Test, a
Miller Analogies Test Security Description Form, an inventory of MAT test booklets, and the



                                         - 38 -
                                                                              Revised 4/20/2011
Chief Examiner’s (Testing Coordinator) Resume should be submitted to MAT at Fax 1-888-211-
8276. As of this writing, Mary Nino is the MAT Coordinator.)

Law School Admission Council
Box 2000T
Newtown, PA 18940-0995

In addition to the above, it is important that the NAU Department of Nursing, the NAU
Department of Construction Management, and the NAU Department of Dental Hygiene be
notified of the change in Testing Coordinators. Counseling & Testing is responsible for
administering the AIC for Construction Management, the DHNB for Dental Hygiene, and the
HESI, NLN and Nelson Denny for the Nursing Department. John Hagood and Roy St. Laurent
of the Math Department should be contacted insofar as it concerns a change to the Accuplacer.
Sybille Gruber of English should also be contacted in reference to the Accuplacer. The Chair of
the Modern Languages Department should be contacted insofar as the change impacts Challenge
Exams, CLEPs and the Spanish Placement Exam. There are also a number of individual
instructors that should be contacted in reference to Challenge Exams. These instructors can be
contacted with a mass email. For information about which Challenge Exam authors to contact,
see Challenge Exams.
        For Computer-Based Testing, the new Testing Coordinator should email Gail Muller
gmuller@ets.org at ETS and notify her that there will be a new person supervising the testing
center and handling honoraria issues. All CBT communiqués should be sent to the new Testing
Coordinator. Finally, after the new Testing Coordinator has become certified, she should call the
ETS CBT Hotline at (888) 298-0603, The UAS Helpline: (800) 789-9947, and ETS Special
Accommodations at (410)-385-8504 to notify them that there is a new Test Center Supervisor
that will be handling all issues regarding computer based testing.
        For CLEP, the new Testing Coordinator should email Janet Swandol (CLEP Associate
Director at the College Board) at jfswandol@collegeboard.org. Janet should be notified that there
is a new Master Site Administrator at NAU center 4006. All communiqués and other
correspondence should be sent to the new Master Site Administrator. The new Testing
Coordinator should also call CLEP Technical Support to notify them that there is a new Master
Site Administrator and to receive assistance in opening a new MSA account and closing Julie
Hammond’ MSA account. CLEP Technical Support can be contacted at (800) 241-5357.
        Finally, Accuplacer contact information should be changed. Go to
http://cpts.accuplacer.com/ . Enter the Accuplacer site by clicking on the globe. Enter the ID
(40061) and administrator’s password. Click on ―Set-up‖ Accuplacer. Click on ―Modify
Information‖. Change any information that needs to be changed.
Click on ―Update‖.

Certiport (Microsoft Office Specialist Certification)
CTC is not a testing site for the Certiport exam. However the exam is given at NAU in the
Center ACT Online Testing Lab located in the College of Business. Testing is available Monday,
Friday and Saturday from 10-4. Hours are subject to change and can be verified by calling
X3322. To register for this exam candidates should call 1-800-205-6366 or online at
http://www.certiport.com .



                                          - 39 -
                                                                               Revised 4/20/2011

Challenge Exams
Location               Some at CTC – Some in specific departments
Format                 Some paper based – some oral
Scheduled Time         CTC exams 2 hours (unless indicated otherwise)
Application?           YES
Cost                   $30 per credit hour effective 11/1/007
Forms of Payment       Cash, check, money order, credit card
Repeat testing         No
Results - unofficial   None
Results - official     Depends on the faculty member who scores the exam
Cancellation Policy    CT exams – 24 hours
Results valid for      Posted to transcript
Website                None
Phone Number           None
Test Center Number     None
Notes/Instructions     If enrolled in the course the wish to challenge, or a class higher
                       than the course they wish to challenge, the exam MUST be taken
                       before the eighth week of the current semester. See list below for
                       exam instructions

Several files in the Testing Coordinator’s Office contain materials regarding Challenge Exams at
Northern Arizona University. Challenge Exams are also known as ―Locally Prepared Exams‖.
(Note that in the Psychometry and Testing Database and in all financial spreadsheets, Challenge
Exams are called Locally Prepared Exams). Sometimes, faculty, staff, and students mistakenly
refer to Challenge Exams as CLEP exams. They are not CLEP exams. CLEP exams are part of
a national standardized testing program. Challenge Exams are not standardized exams and they
are locally prepared and scored—meaning NAU faculty write and score the examinations.
Challenge Exams fall under the heading of ―Credit-by-Exam‖ in the NAU catalog. It is a way
for students to challenge a course by taking an examination. If the student earns qualifying
scores, the student earns credit for the course. Students should refer to the current policy about
―Credit-by-Exam‖ and is listed in the academic catalogue at:
http://www4.nau.edu/academiccatalog/2006/Introduction/Important_Policies/Undergraduate/Cre
ditsTestingPlace/CreditExam.htm
        Although not all Challenge Exams are administered at Counseling & Testing, Counseling
& Testing must process and approve all Challenge Exam Application forms. Further,
Counseling & Testing has the responsibility of collecting and processing payment for Challenge
Exams and transferring a share of those funds to the department that wrote and scored the
examination. (Counseling & Testing collects $30 per unit for each exam. Counseling & Testing
keeps $20 per unit and transfers $10 to the department.) There are some exams that Counseling
& Testing is responsible for scoring. These include the JLS 130 (also known as the COM
130/131 Challenge Examination). Counseling & Testing maintains a department stamp for the
purpose of reporting the scores of these exams. This stamp is in the Testing Coordinator’s
Office (file cabinet – bottom drawer). The Testing Coordinator has been given the authority (by
Ron Pitt) to decide who is qualified to write, score, and administer Challenge Exams. Generally,


                                          - 40 -
                                                                               Revised 4/20/2011
it is acceptable to use NAU faculty. In some rare cases, qualified NAU staff can be used to
administer such exams. Never use faculty from other schools. Always obtain the consent of the
chair of the department that is giving credit for the exam.

   1. Students who are native speakers cannot take a Challenge Exam for the 101-202 level of
      their native language. A native language is measured by the primary language in an
      individual’s High School. They could test out of Swedish 303.
   2. If a student was born in Sweden, speak Swedish fluently, but finished high school in the
      United States, they could test out of Swedish 101-202.
   3. A student may not Challenge a course that is prerequisite to the one in which you are
      currently enrolled (unless it is before mid-term, the end of the eighth week, of the current
      semester).
   4. The Testing Coordinator must verify the availability of faculty to score challenge exams
      before they are paid for and administered.

Challenge Exam Applications
A file in the Testing Coordinator’s Office contains the white copy of the Challenge Exam
Application form of students who have taken the exam at the Modern Languages, NAU Yuma,
or another department. A file in Psychometry includes all three copies of Challenge Exam
Applications for those students who have appointments to take their Challenge Exam in
Psychometry pending. Another file in Psychometry includes completed white copies of students
have completed their Challenge Exam in Psychometry.

Challenge Exam Application Procedures
A file in the Testing Coordinator’s Office contains information regarding Application Procedures
and Policies for Challenge Exams. These Policies and Procedures were agreed upon at a meeting
between Cindy Mortenson (Acting Registrar), Joe Collentine (Modern Languages Chair), and
Jeff Huebner (former Testing Coordinator) during February of 2003. Application Procedures are
as follows:
     All NAU students must complete a Challenge Exam Application Form before taking a
        Challenge Exam.
     Students must pay for the Challenge Exam at Counseling & Testing before taking the
        exam.
     Before the student completes the form and pays for the exam, students should verify that
        the Challenge Exam is available. A list of available Challenge Exam appears in this
        manual and is maintained in a file in the Testing Coordinator’s Office. Students should
        review credit-by-exam policies and procedures. These are listed in writing at the CTC
        front desk and are available on the web at
        http://www.nau.edu/ctc/testing/CLEP_Policies.htm. Students should also consult their
        advisor to determine how Challenge Exam credits will count toward satisfying NAU’s
        liberal studies requirements. See Credit-by-Exam Policies.
     Graduate students should be aware that the challenge exams will be notated as
        ―Milestone‖ achievement, and will not be awarded credit hours for the exams. This will
        only be helpful for students who want to show proficiency and/or want to obtain
        certification in a language.



                                          - 41 -
                                                                               Revised 4/20/2011
           1. At the Counseling & Testing Center Front Office, students should complete the
              top portion of the Challenge Exam Application Form. Students should also read
              and initial the policy statements listed on the form. CTC staff will complete the
              Subject, Catalog #, Course Title, and Units section of the form.
           2. Students will then pay a fee for the exam at CTC. Challenge Exams cost $30 per
              unit as of November 1, 2007. Please keep the form intact. In some cases, the
              appointment to take the exam can be made at CTC. In other cases, students will
              be told to contact the Modern Languages Department or in cases where an exam
              is being administered by another department, the professor. (Note that not all
              language exams are written, administered, and scored by Modern Languages
              faculty.
           3. The appropriate staff (Office Specialist, Program Coordinator, Office Supervisor,
              or Director) will sign the form. A signature indicates that the student has read and
              understands policies listed on the form, has been told to review credit-by-exam
              policies and procedures, has been told to consult an advisor, and has paid for the
              exam. (Note that is part of the agreed procedures that only the above mentioned
              staff will sign the forms. Student Workers may not sign off on these forms.
              Every form must have a staff signature before the exam can be scheduled.
           4. All three copies of the form will be retained by CTC. Do not give any copies to
              the student at this time! The student will receive a copy after she has taken the
              exam! The form should be placed in the Testing Coordinator’s box. The Testing
              Coordinator will record the exam for transfer of funds. If the exam is to be
              administered at CTC, he will file all three copies in Psychometry under Challenge
              Exams to be taken. If the exam is to be taken at the department, the white copy
              will be retained at CTC and the yellow and pink copy will be forwarded to the
              professor administering the exam. Under no circumstances should the professor
              administer the exam until the forms have been received.

Exams Administered at CTC:
If the exam will be administered at CTC, the administrator will verify that the student has
completed the form before administering the exam. The exam will be administered according to
directions. See Challenge Exam Procedures for Administration. CTC will retain the white copy
of the form. The exam along with the yellow and pink copies of the forms and a Challenge
Exam Delivery Return Form will be hand delivered to the department for scoring and oral exam
administration. After the exam has been delivered to the department, The Challenge Exam
Delivery Return Form will be filed along with the Challenge Exam Application in Psychometry.
Once the exam has been scored, the Professor will indicate if the student has passed or failed by
marking the appropriate box on the form. The professor will sign and stamp the form with the
department stamp. The completed yellow copy will then be sent to the Credentials Evaluator.
The completed pink copy will be given to the student. Note that the JLS 130 Challenge Exam is
scored at Counseling & Testing. After the Testing Coordinator scores the JLS 130 Challenge
Exam, he should sign off on the form and stamp it with our department lightning bolt stamp.
File the white copy. Send the yellow copy to the Credentials Evaluator in the Undergraduate
Admissions Office. Give the pink copy to the student. Send a duplicate copy of the application
to Tom Knights in Communications (this no longer needs to be done per Tom Knight as of
2/2005). For more information, see JLS 130 Challenge Exam. Also note that the Modern


                                          - 42 -
                                                                               Revised 4/20/2011
Languages Office at NAU Yuma handles their own Challenge Exams for the Spanish Language.
Although they use our official forms, the students pay for the exams at the Yuma Bursar’s Office
for deposit in a CTC account. Amalia Garzon (928-344-7739) signs off on the forms on behalf
of the Counseling & Testing Center. Occasionally, Amalia Garzon sends these completed forms
to Counseling &Testing. These forms should be processed for Transfer.

Exams Administered at Departments:
CTC will send the Yellow and Pink copies of the form to the department via hand delivery. The
student will be instructed to contact the department to schedule an appointment. The student
should allow one week for processing. The department should not administer the exam until the
form has been received. Once the exam has been administered and scored, the Professor will
indicate if the student has passed or failed by marking the appropriate box on the form. The
professor will sign and stamp the form with the department lightening bolt stamp. The
completed yellow copy will then be sent to the Credentials Evaluator. The completed pink copy
will be given to the student.
        Once the form has been received, the Credentials Evaluator will review the student’s
record to verify that the student is qualified. If the yellow form contains the appropriate
information including a department lightening bolt stamp, the Credentials Evaluator will grant
the student the appropriate number of credits.

Challenge Exam Correspondence
A file in the Testing Coordinator’s office contains correspondence pertinent to Challenge Exams.

Challenge Exam Financial
A file in the Testing Coordinator’s Office includes information about payments for Challenge
Exam. Whether students pay for Challenge Exams at Counseling & Testing or if they pay for the
exams at the Yuma Bursar’s Office, all Challenge Exam payments are deposited into the
Counseling & Testing account. It is the Testing Coordinator’s responsibility to account for each
payment on a spreadsheet and to tell the Office Supervisor how much money should be
transferred to the departments where faculty have written and scored the exam. (Please note that
not all payments for language exams go to Modern Languages. See Challenge Exam Procedures
Specific to each examination). Regardless of where the student took the exam, Counseling &
Testing receives $5 per unit and the departments receive $10. Each exam costs $15 per unit.
As of November 1, 2007 the price for Challenge Exams will increase to $30 per unit.
Transfers should be made to the departments about twice per year. Procedures for Challenge
Exam financial records are as follows:
    1. When a Challenge Exam application is received, place it in the Testing Coordinator’s
        mailbox.
    2. The Testing Coordinator should then open the following spreadsheet: LOCALLY
        PREPARED EXAMS . (Note that a new file must be created when the transfers have
        been made.) If you are unfamiliar with MS Excel, ask the Office Supervisor for help.
    3. Enter the date application was received (sometimes NAU-Yuma may be a month or so
        behind on sending the applications), the student’s first and last name, the ID number, the
        number of credits, the total amount paid, and if the exam was taken in Yuma, the receipt
        number into the spreadsheet. (Note that each department is separated by a tab. Make



                                          - 43 -
                                                                               Revised 4/20/2011
      sure that you enter the test onto the sheet of the correct department. It may be necessary
      to create a new sheet for a new department.)
   4. After the information has been entered onto the spreadsheet, initial and date in the lower
      right hand corner of the Challenge Exam Application Form. If the exam is to be taken in
      Psychometry, turn the form in for filing there. If the exam is to be taken at a department,
      have the yellow and pink copies of the application form hand delivered to the appropriate
      individual at that department. (See Challenge Exam Procedures Specific to Each
      Examination).

Challenge Exam Procedures for Administration (in Psychometry)
           1) Check the file in (second drawer from the bottom in the vault filing cabinet) for
              the examinee’s completed Challenge Exam Application form. The form should
              have the Testing Coordinator’s initials in the lower right hand corner. These
              initials indicate that the Testing Coordinator has reviewed the form and followed
              procedures for making a transfer of funds. If the form is not present, verify that
              the client has completed the form. Check to see if the form has been misfiled.
              Check with the Testing Coordinator to see if the form has been processed. Under
              no circumstances should you administer the exam without the form. Reschedule
              the exam if necessary.
           2) Check ―Challenge Exam Procedures Specific to Each Examination‖ in this
              manual.
           3) Obtain a copy of the examination from the second drawer from the bottom in the
              Psychometry vault. Note that the originals are stored in a large red binder that is
              kept on a shelf on the north wall of the vault.
           4) Administer the examination as per directions in examination specific procedures.
           5) Once the student has completed the examination, tell the student that he or she
              should wait about a week before asking for results. (See Challenge Exam
              Procedures Specific to Each Examination for where the student should obtain
              such results.)
           6) Place the yellow and pink copies with the completed exam. Complete a
              Challenge Exam return form and place it with the exam. The Program
              Coordinator has the original white copy of the form in a file in her office.
           7) To find out where to return the exam, consult ―Challenge Exam Procedures
              Specific to Each Examination.‖ When the exam is returned, make sure that you
              obtain a signature on the Challenge Exam Return Form. Bring the Challenge
              Exam Return Form to Counseling & Testing. Staple it to the white copy of the
              Challenge Exam Application and file the forms.

Challenge Exam Procedures for Scheduling
After the student has completed the application and paid for the examination, refer once again to
Challenge Exam Procedures Specific to Each Examination. Some exams are scheduled at the
departments. Some exams are scheduled in Psychometry. Some exams have a written portion
that is done in Psychometry and an oral exam somewhere else. Some exams require that the
student bring an examination blue book, etc. If the exam is to be scheduled at the department,
tell the student to wait five days for processing and delivery of the paperwork before attempting
to schedule the exam. If the exam is to be scheduled in Psychometry, inform the student of any


                                          - 44 -
                                                                               Revised 4/20/2011
special requirements. Schedule the exam for the appropriate amount of time on the Psychometry
Corporate Time calendar.

Challenge Exam Procedures Specific to Each Examination
Refer to the following list. Please note that a copy of this list is filed in the Testing
Coordinator’s Office, the Front Desk, and in Psychometry. This list must be updated regularly.

    Subject   Cat#         Title        Units               Instructions
?             ?      Apache             ?     A copy of this exam is kept in the
                                              Testing Coordinator’s office.
                                              Currently, there is no faculty
                                              qualified to administer and score this
                                              exam.
ASL           101-   American Sign      4-16 This exam is currently NOT available.
              202    Language
CHI           101    Chinese            4          Students schedule this exam at the front
CHI           102    Chinese            4         desk. The student is given two hours
CHI           201    Chinese            4         for each written portion of the exam.
CHI           202    Chinese            4         After the student has completed the
CHI           303/   3rd yr. Chinese    6         written portion, s/he should wait five
              304    (one exam – no               days then schedule the oral portion of
                     partial credit)              the exam with the Modern Languages
CHI           403/   4th yr. Chinese    6         front office. Chie Okubo (X2361)
              404    (one exam – no               writes, scores, and administers the oral
                     partial credit)              portion of these exams. Chie is only
                                                  available during the fall and spring
                                                  semester. The exam should be delivered
                                                  to the Modern Languages Office.
                                                  Copies of the exam are in the vault and
                                                  in the Testing Coordinator’s Office.
CIS           120                                 No longer offered
Dutch         101    Dutch              4         This exam is administered by Judith
Dutch         102    Dutch              4         Costello (X6228) in the Modern
Dutch         201    Dutch              4         Languages Department. The student
Dutch         202    Dutch              4         needs to confirm that Judith is
                                                  available to administer the exam
                                                  before filling out application and
                                                  paying for exam. The student may then
                                                  fill out application and pay CTC then
                                                  schedule the exam with Judith Costello.
                                                  The test consists of oral conversation
                                                  and written language skills.




                                         - 45 -
                                                                      Revised 4/20/2011
FRE     303    Intermediate     3        Schedule the written portion for two
        W      Stylistics                hours in Psychometry. Tell the student
                                         to wait five days before scheduling the
                                         oral portion of the exam. The oral
                                         portion is scheduled at the Modern
                                         Languages usually with Pat Frederick
FRE     304    3rd yr. French   3
                                         (X9437). The exam should be delivered
        W
                                         to the Modern Languages Front Office.
                                         A file of the exam is kept in
                                         Psychometry and in the Testing
                                         Coordinator’s Office.
GER     303    Intermediate     3        This exam is administered at Modern
               Grammar & Comp            Languages. Students interested in this
GER     304    Intermediate     3        exam must speak with Dr. Marilya
               Grammar & Comp            Reese (X9638) before filling out
GER     403    Advanced         3        application. She will advise students on
               Composition &             what level and how many exams they
               Stylistics                should sign up for. Have the student
GER     404    Advanced         3        wait five days after completing the
               Composition &             application then schedule the exam at
               Stylistics                the Modern Languages front office.
                                         Deliver the application to the Modern
                                         Languages front office. Dr. Marilya
                                         Reese (X9638) in Modern Languages
                                         writes, administers and scores the
                                         exams.
Hindi   ?      Hindi            ?        This test is given at Political Science.
                                         Contact Dr. Geeta Chowdhry in
                                         Political Science (X9207) to verify that
                                         she is available to administer the exam.
                                         She has indicated that she will
                                         consider administering the exam for
                                         the Spring 2005 semester, but does
                                         not want to continue after that time.
                                         Students should contact her to ask
                                         about availability. Other contacts are
                                         being sought out. Ask Selina for
                                         updates. Students should then submit
                                         paperwork at Counseling & Testing,
                                         wait five days, then schedule the exam
                                         with Dr. Chowdhry. Paperwork should
                                         be delivered to Dr. Chowdhry in
                                         Political Science. Funds should be
                                         transferred to the Political Science
                                         Department.
Hopi    101-   Hopi             4-12     This challenge exam is offered through


                                - 46 -
                                                                        Revised 4/20/2011
          202                            a Professor at U of A. The exam may be
                                         administered with proper approval.
                                         Please have candidates talk to Selina for
                                         details.
Italian   304   Italian         3        A file in the Testing Coordinator’s
                                         office contains an old Italian 304
                                         Challenge Exam. Currently, there is
                                         no faculty available to score and
                                         administer this exam. Advise students
                                         to take a BYU FLATS examination in
                                         Italian instead. If the student is a native
                                         speaker, advise him or her not to take an
                                         Italian Challenge Exam.
JLS       130   Writing for     3        This exam is administered and scored at
                Communication            the Counseling & Testing Center. The
                Channels                 grade is issued by Julie Hammond,
                                         Testing Coordinator, who stamps it with
                                         our department’s lightening bolt stamp.
                                         Passing is 60/100. Give the student two
                                         hours to complete the exam. Give the
                                         student a generic bubble sheet, in the
                                         desk drawer in Psychometry. When the
                                         student completes the exam, place the
                                         exam in the Testing Coordinator’s box.
                                         The Testing Coordinator scores the
                                         exam using scoring templates that are
                                         stored in the vault. If the student passes,
                                         the Testing Coordinator should stamp
                                         and sign off on the form. File the white
                                         copy of the form along with the
                                         completed exam in the Testing
                                         Coordinator’s office. Send the yellow
                                         copy to the Credentials Evaluator in the
                                         Undergraduate Admissions Office.
                                         Give the pink copy to the student. Tom
                                         Knights (X4431) in Communication
                                         wrote the exam and is the instructor of
                                         record. He can be contacted for
                                         questions regarding content, but does
                                         not need to be sent a copy of the exam
                                         or application. A note about
                                         examination content. The exam is
                                         grammar, mechanics, and parts of
                                         speech. To pass the exam, the student
                                         should be able to articulate conventions
                                         of style. If you don’t know what a


                                - 47 -
                                                                             Revised 4/20/2011
                                                direct object and a prepositional phrase
                                                is, don’t even think about taking this
                                                test. This exam is also known as Com
                                                130 or Com 131. Funds for this exam
                                                should be transferred to the Journalism
                                                Department. A file in the Testing
                                                Coordinator’s office contains copies of
                                                these exams. Additional copies of form
                                                A and form B and scoring templates are
                                                in the vault.
JPN      101-   1st yr. Japanese       8        This exam is administered at CTC
         102    (one test – only                except for an oral portion that is
                sign up for one                 administered at Modern Languages.
                level at a time)                The exam is only administered during
JPN      201-   2nd yr. Japanese       8        the Fall and Spring. Give the student
         202    (one test – only                2 hours to complete the exam. After the
                sign up for one                 student has completed the exam, tell
                level at a time)                him or her to wait five days then
JPN      303-   3rd yr. Japanese       6        schedule the oral portion with the
         304    (one test – only                Modern Languages front office. The
                sign up for one                 exam and the pink and yellow copies of
                level at a time)                the application should be delivered to
JPN      403-   4th yr. Japanese       6        the Modern Languages front office.
         404    (one test – only                Chie Okubo (X8957) writes, scores and
                sign up for one                 administers the oral portion of this
                level at a time)                exam. Funds from this exam should be
                                                transferred to Modern Languages.
                                                These exams are kept in a file in the
                                                Testing Coordinator’s office and in the
                                                Psychometry Vault.
Korean   101,   1st & 2nd yr.          4-16     This exam is administered in two parts.
         102,   Korean. (One                    The first 12 units of the exam is
         201,   written exam plus               administered in Counseling & Testing
         202    oral – credits are              as a written examination. Give the
                determined by                   student two hours to complete this
                score. Write each               portion of the exam. The completed
                level on separate               exam, along with yellow and pink
                line of application.            copies of the paperwork, should be
                Student must pay                delivered to Dr. Chunhye Lee in Health
                for all credits up              Professions (X6165). Call Dr. Lee and
                front, no refunds               remind her of the scoring procedures
                for failing exam.)              before delivering the exam. Tell the




                                       - 48 -
                                                                             Revised 4/20/2011
Korean   303-   This is one written    3-6      student to wait five days before
         304    exam plus oral –                scheduling the oral portion of the exam
                credits are                     (last 4 lower division units) with Dr.
                determined by                   Lee. Funds should be transferred to
                score. Write each               College Health Professions. Exams are
                level on separate               kept in the vault and in a file in the
                line of application.            Testing Coordinator’s office. Also note
                Student must pay                that there is an old Korean Challenge
                for all credits up              exam that is not currently in use in the
                front, no refunds               Testing Coordinator’s Office.
                for failing exam.

MUS      121    Harmony I              2        This test is administered by Steve
MUS      122    Harmony II             2        Brown (X1781) in the School of
MUS      131    Sight                  2        Performing Arts. The student must
                singing/Dictation I             speak with Steve Brown before filling
MUS      132    Sight                  2        out the application for this exam .After
                singing/Dictation               the student has paid and completed the
                II                              Challenge Exam Application, must then
MUS      221    Harmony III            3        schedule with Steve Brown. After the
                                                Testing Coordinator has processed the
                                                application, the pink and yellow copies
                                                should be delivered to Steve Brown in
                                                Performing Arts. After Bruce has
                                                administered the exam, he will stamp
                                                the form with her department stamp,
                                                sign off on it, and send it to the
                                                Credentials Evaluators.
NAV      101    Navajo                 4        Give the student 2 hours to complete the
                                                exam. Deliver the completed exam
                                                along with the yellow and pink copies
                                                of the Challenge Exam Application to
                                                the Modern Languages front Office.
                                                Tell the student to wait five days then
                                                schedule the oral portion of the exam
                                                with Professor Joe Kee (X8085) or
                                                Evangeline Yazzie-Parsons (X6234) in
                                                Modern Languages. (Fall and Spring
                                                only). The student must pass NAV
                                                101 prior to scheduling NAV 102.
NAV      102    Navajo                 4        Give the student 2 hours to complete the
                                                exam. Deliver the completed exam
                                                along with the yellow and pink copies
                                                of the Challenge Exam Application to
                                                the Modern Languages front Office.
                                                Tell the student to wait five days then



                                       - 49 -
                                                                            Revised 4/20/2011
                                               schedule the oral portion of the exam
                                               with Professor Joe Kee (X8085) or
                                               Evangeline Yazzie-Parsons (X6234) in
                                               Modern Languages. (Fall and Spring
                                               only). The student must pass NAV 101
                                               prior to scheduling NAV 102.
NAV       201    Navajo               4        Give the student 2 hours to complete the
                                               exam. Deliver the completed exam
                                               along with the yellow and pink copies
                                               of the Challenge Exam Application to
                                               the Modern Languages front Office.
                                               Tell the student to wait five days then
                                               schedule the oral portion of the exam
                                               with Professor Joe Kee (X8085) or
                                               Evangeline Yazzie-Parsons (X6234) in
                                               Modern Languages. (Fall and Spring
                                               only).
NAV       202    Navajo               4        Give the student 2 hours to complete the
                                               exam. Deliver the completed exam
                                               along with the yellow and pink copies
                                               of the Challenge Exam Application to
                                               the Modern Languages front Office.
                                               Tell the student to wait five days then
                                               schedule the oral portion of the exam
                                               with Professor Joe Kee (X8085) or
                                               Evangeline Yazzie-Parsons (X6234) in
                                               Modern Languages. (Fall and Spring
                                               only).
NAV       311    Navajo for Native    3        Give the student 2 hours to complete the
                 Speakers                      exam. Deliver the completed exam
                                               along with the yellow and pink copies
                                               of the Challenge Exam Application to
                                               the Modern Languages front Office.
                                               Tell the student to wait five days then
                                               schedule the oral portion of the exam
                                               with Professor Joe Kee (X8085) or
                                               Evangeline Yazzie-Parsons (X6234) in
                                               Modern Languages. (Fall and Spring
                                               only). This test has no prerequisites.
                                               The Nav.100 and 200 level Challenge
                                               exams have no bearing on eligibility to
                                               test and vice versa.
Portugues 101/   1st yr. Portuguese   8        This exam is given at Modern
e         102    (one exam-can be              Languages. Students should contact
                 taken as separate             Judith Costello (X6228) before filling
                 exams, but not                out the application. Judith will help


                                      - 50 -
                                                                             Revised 4/20/2011
                 typical) Write each            determine what levels a student should
                 level on separate              sign up for. After the student has paid
                 line regardless of             and completed paper-work, tell the
                 taking together or             student to wait five days then schedule
                 separate. May                  the exam with the Modern Languages
                 receive credit for             front office. After the Testing
                 only 101 if taken              Coordinator processes the application,
                 together.                      deliver the pink and yellow copies to the
Portugues 201/   2nd yr. Portuguese    8        Modern Languages front office. Judith
e         202    (one exam-can be               Costello (X6228) is the primary contact
                 taken as separate              and administers these exams. Joe
                 exams, but not                 Collentine (X5334) is available as a
                 typical) Write each            back-up to administer this exam.
                 level on separate
                 line regardless of
                 taking together or
                 separate. May
                 receive credit for
                 only 201 if taken
                 together.
Portugues 303    3rd yr. Portuguese    3
e                - Intermediate Oral
                 Communication
Portugues 304    3rd yr. Portuguese    3
e                - Intermediate
                 Composition/
                 Stylistics
RUS       101/   1st yr. Russian       8        This exam is given at Modern
          102    (one exam-can be               Languages. After the student has paid
                 taken as separate              and completed paper-work, tell the
                 exams, but not                 student to wait five days then schedule
                 typical) Write each            the exam with the Modern Languages
                 level on separate              front office. After the Testing
                 line regardless of             Coordinator processes the application,
                 taking together or             deliver the pink and yellow copies to the
                 separate. May                  Modern Languages front office. Anne
                 receive credit for             Slobodchikoff (X6223) administers and
                 only 101 if taken              scores these exams.
                 together.
RUS       201/   2nd yr. Russian       8
          202    (one exam-can be
                 taken as separate
                 exams, but not
                 typical) Write each
                 level on separate
                 line regardless of


                                       - 51 -
                                                                       Revised 4/20/2011
            taking together or
            separate. May
            receive credit for
            only 201 if taken
            together.
SPA   303   Intermediate Oral    3        This exam is given at Modern
            Communication                 Languages. After the student has paid
                                          and completed paper-work, tell the
                                          student to wait five days then schedule
                                          the exam with the Modern Languages
                                          front office. After the Testing
                                          Coordinator processes the application,
                                          deliver the pink and yellow copies to the
                                          Modern Languages front office. The
                                          contact for spring 2008 is Sandra
                                          Serpas. Typically the Professor
                                          currently teaching this level will
                                          administer and score the exam.
SPA   304   Intermediate         3        This exam is given at Counseling &
      W     Composition/                  Testing. Instruct the student to bring a
            Stylistics                    blue book for examination day. The
                                          blue book can be purchased at the NAU
                                          bookstore. Give the student 2 hours to
                                          complete the exam. Deliver the
                                          completed exam along with the yellow
                                          and pink copies of the Challenge Exam
                                          Application to the Modern Languages
                                          front office. The contact for spring
                                          2008 is Juanita Heredia, ext. 6271,
                                          Juanita.Heredia@nau.edu. Typically the
                                          Professor currently teaching this level
                                          will score the exam.
SPA   404   Advanced             3        This exam is given at Counseling &
            Composition                   Testing. Instruct the student to bring a
                                          blue book for examination day. The
                                          blue book can be purchased at the NAU
                                          bookstore. Give the student 2 hours to
                                          complete the exam. There is a written
                                          portion and an oral portion. If the
                                          student passes the written exam, then
                                          they make arrangements with Modern
                                          Languages to take the oral portion.
                                          Deliver the completed exam along with
                                          the yellow and pink copies of the
                                          Challenge Exam Application to the
                                          Modern Languages front office. The


                                 - 52 -
                                                                               Revised 4/20/2011
                                                  contact for fall 2007 is Juanita Heredia,
                                                  ext. 6271, Juanita.Heredia@nau.edu.
                                                  Typically the Professor currently
                                                  teaching this level will grade the exam.
Swedish     101    1st yr. Swedish      4         This exam is given at Modern
Swedish     102    1st yr. Swedish      4         Languages. Students interested in this
Swedish     201    2nd yr. Swedish      4         exam must speak with Dr. Marilya
Swedish     202    2nd yr. Swedish      4         Veteto (X9638) before filling out
Swedish     303    3rd yr. Swedish      3         application. She will advise students on
Swedish     304    3rd yr. Swedish      3         what level and how many exams they
Swedish     403    4th yr. Swedish      3         should sign up for. After the student has
Swedish     404    4th yr. Swedish      3         paid and completed paper-work, tell the
                                                  student to wait five days then schedule
                                                  the exam with the Modern Languages
                                                  front office. After the Testing
                                                  Coordinator processes the application,
                                                  deliver the pink and yellow copies to the
                                                  Modern Languages front office. Dr.
                                                  Marilya Veteto (X9638) administers this
                                                  exam.


CHES (Certified Health Education Specialist Exam)
Location               Usually Adel Math
Format                 Paper Based
Scheduled Time         8am-12pm on selected dates
Application?           Registration through CHES
Cost                   $215 to $300
Forms of Payment       Refer candidates to CHES
Repeat testing         Refer candidates to CHES
Results - unofficial   Refer candidates to CHES
Results - official     Refer candidates to CHES
Cancellation Policy    Refer candidates to CHES
Results valid for      Refer candidates to CHES
Website                www.nchec.org
Phone Number           (888) 624-3248
Test Center Number     0401AZ
Notes/Instructions

      Center# 0401AZ
      This exam is administered every spring and fall at the request of PES and the National
       Commission for Health Education Credentialing, Inc.
      Contact PES at (212)367-4200 or fax at (212) 367-4266.



                                         - 53 -
                                                                               Revised 4/20/2011
        The CHES website is www.nchec.org. Information about the CHES is maintained on the
         CTC website at
         http://www.nau.edu/ctc/testing/national2_certification_and_licen.htm#ches.
A file in the Testing Coordinator’s Office contains information, test center agreements, a copy of
the supervisor’s manual, rosters, honoraria vouchers, and other documentation pertinent to the
CHES. The CHES is a competency-based assessment administered to Health Educators seeking
national certification. The exam consists of 150 multiple choice questions that measure
knowledge of health education. Candidates can register by mail by obtaining a brochure in the
Counseling & Testing Center front office. Online registration is available at www.nchec.org.
CHES sends a test center agreement twice annually. The agreement should be completed and
promptly returned. Documents including honoraria vouchers and rosters are maintained in the
file for a minimum of one year. When a substitute supervisor is appointed, CHES must be
notified. If an administration requires more than one testing room or has more than 30
examinees, an administration fee of $100 will be assessed. This fee should be charged to PES.
When test materials arrive, the contents of the package should be inventoried immediately and a
Shipment Confirmation Form completed and faxed to PES. For information about test
administration procedures, consult the supervisor’s manual. See Administration Fee, PES,
Testing Calendar, Testing Database, Testing Rooms, Testing Staff.


CLEP (College Level Examination Program)
Location               CTC – Psychometry
Format                 Computer Based
Scheduled Time         2 hours during Psychometry hours
Application?           YES
Cost                   $100 effective November 1, 2007
Forms of Payment       Cash, check, money order or credit card
Repeat testing         Once – must wait one year from original test date
Results - unofficial   Immediate (except English Composition with Essay)
Results - official     Two to six weeks
Cancellation Policy    24 hours
Results valid for      Posted to transcript if passed
Website                www.collegeboard.com/clep
Phone Number           (800) 257-9558
Test Center Number     4006
Notes/Instructions     If enrolled in the course they wish to challenge, or a class higher
                       than the course they wish to challenge, the exam MUST be taken
                       before the eighth week of the current semester. If they have
                       already taken a course higher than the level of CLEP that they
                       wish to take, they are not eligible and will not receive credit for
                       the CLEP exam.

      Center #4006
      CLEP Technical Support: 800/241-5357


                                          - 54 -
                                                                                Revised 4/20/2011
       CLEP Program Director at the College Board: afoster@collegeboard.com
       General CLEP # for score reports, etc: 800/257-9558
       College Board CLEP website:
        http://www.collegeboard.com/student/testing/clep/about.html
Multiple files are maintained in the Testing Coordinator’s office and Psychometry regarding
CLEP or the College Level Examination Program. A CLEP Technical Manual is kept in the
Psychometry vault. The manual explains how to operate the CLEP software. The manual also
contains communiqués from ETS and the College Board regarding CLEP exams. A binder in
Psychometry and in the Testing Coordinator’s office contains CLEP Testing Information Guides.
The 2004-2005 CLEP preparation sampler CD-ROM is on reserve at the Media Services desk at
Cline Library. The course name the CD is reserved under is CLEP. The instructor name is
―Julie Hammond‖. It is available for 24 hour check-out and must be downloaded onto a personal
computer for use. There are also sample questions and study guides available through the CLEP
website (this is always the most current information).
        NAU runs the CLEP program under a contract with ETS and the College Board. This
contract allows Counseling & Testing to administer this server-based exam. The exams are
administered in Psychometry by appointment on weekdays and during Testing @ Orientation.
CLEP exams allow students to challenge courses and thus receive credit for knowledge they
have obtained elsewhere. Although admissions will only grant credit to current and former
students, non-students can take exams at NAU and have their scores sent to another school.
CLEP falls under the category of Credit-by-Exam. Ron Pitt, Associate Provost for Academic
Administration, maintains authority over NAU’s CLEP credit granting policies. Janet Heinrichs
in Admissions is in charge of the Credentials Evaluators who input the scores of CLEP
examinations. CLEP policies at NAU appear in the NAU catalog at
http://www4.nau.edu/academiccatalog/2007/academiccatalog.htm (search CLEP or Credit by
Exam). Several pages on the Counseling & Testing website are also dedicated to CLEP and
should be updated regularly. These pages include http://www.nau.edu/ctc/testing/clep.htm ,
http://www.nau.edu/ctc/testing/CLEPwebpage2.htm and
http://www.nau.edu/ctc/testing/CLEP_Policies.htm . In addition to those three pages, there is
also much information about CLEP on the testing homepage and on the Testing @ Orientation
website: http://www.nau.edu/ctc/testing/orientation/ .

CLEP Application Procedures
A file in the Testing Coordinator’s office contains information about CLEP Application
Procedures. These procedures were agreed upon at a meeting during February 2003. Jeff
Huebner (former CTC Testing Coordinator), Joe Collentine (Modern Languages Chair), and
Cindy Mortenson (Acting Registrar) were present at this meeting. Information about CLEP
application procedures is posted on the CTC website and should be updated regularly. Forms are
kept at the CTC front office and in Psychometry. These are duplicate forms. The CTC Office
Supervisor has the most recent version of this form. New forms should be ordered at the request
of the Testing Coordinator. CLEP Application Procedures as of 7-01-04 are as follows:
     Schedule the CLEP exam in a designated time slot in the online registration system
        (student can do this on their own) and take payment for the exam. An email confirmation
        of date and time will be sent to the candidate’s email account. Just explain that failure to
        cancel 24 hours in advance will result in forfeiture of entire testing fee.



                                           - 55 -
                                                                                Revised 4/20/2011
      The test administrator will follow the appropriate remittance procedures as per CLEP
       testing. The test administrator will collect the student’s form at this point and confirm
       that it has been properly completed.
      All NAU students must complete a CLEP Application Form to take a CLEP exam. Non-
       students and incoming freshmen who are taking a CLEP at Orientation do not have to
       complete a CLEP Application Form.
      Prior to completing the form and taking an exam, students should review credit-by-
       examination policies and procedures. These are listed on-line at
       http://www.nau.edu/ctc/testing/clep.htm or are available in writing at the CTC front desk.
       Students should also consult their advisors to determine how CLEP credits will count
       toward satisfying NAU’s liberal studies requirements.
      After the student has read, initialed, and signed the form, the appropriate staff will sign
       the form. A signature verifies that the student has read and understands the policies listed
       on the form and that the student has been told to review credit-by-exam policies and
       procedures and consult an advisor. Make sure that Subject, Catalog #, Course Title,
       CLEP Exam and Appointment Date/Time are clearly noted on the form.
      After the form is complete, both copies of the duplicate form should be placed in the
       Psychometry drawer until the exam is complete.
      At the conclusion of the exam, the test administrator should write the unofficial score,
       unofficial units earned and initials at the bottom of the form. The student gets yellow part
       of the form and the white portion gets filed in the CLEP drawer in the vault.

CLEP Center Operations
A file in the Testing Coordinator’s Office contains materials, information, correspondence, and
communiqués pertinent to the operation of Counseling & Testing’s CLEP Testing Center. This
folder also contains CLEP installation procedures and passwords. The Testing Coordinator is
responsible for CLEP Center Operations and must register himself with CLEP as the ―Master
Site Administrator.‖ This is done by calling CLEP Technical Support at 800/241-5357. CLEP
will give the Testing Coordinator the username of ―MSA‖ and a password. This level of access
will give the Testing Coordinator the ability to create administrator accounts and to install and
modify the CLEP software. It will also make it so the Testing Coordinator receives regular
communiqués from CLEP and the College Board. The MSA also has access to a special CLEP
website that is password protected. This website contains complete information and assistance
for running the testing center. The website address is
http://ntis01.ets.org/onyx/clep/clepadmin.htm . The username (case sensitive) is clepadmin. The
password (also case sensitive) is CLEPmsa11#.

CLEP Center Contract
A file in the Testing Coordinator’s Office contains the ETS CLEP Test Center Agreement, the
College Board addendum to the ETS CLEP Test Center Agreement, and the test center Digital
Certificate Request. Periodically, ETS or the College Board will change policy or procedure and
request a new signed contract or contract addendum. When this occurs, the Testing Coordinator
should notify Cindy Judge (X6971) in Grants and Contracts. When received, hand-deliver the
contract, update, or addendum to Cindy Judge. Give her a specific date for turn around. Two
weeks is reasonable. After she has the contract signed, file a duplicate and send the original back



                                           - 56 -
                                                                                Revised 4/20/2011
to ETS. Ask ETS to return a copy that both parties have signed. When this version arrives in the
mail, file a duplicate and forward the original back to Cindy Judge.

CLEP Credit Granting Revues
A file in the Testing Coordinator’s Office contains documentation of our effort to have the
number of CLEPs accepted for credit at Northern Arizona University increased. After CLEP
testing switched to a computer-based system in July 2001, education withdrew their support for
the Educational Psychology CLEP and History withdrew their support for the US and European
History CLEPs. The College of Business changed their policies to accept the Computer Systems
and Applications CLEP for 2 units of CIS 120. Periodically, department chairs and Ron Pitt
should be contacted in reference to the university’s CLEP credit granting policies.

CLEP Irregularities/Incidents
A file in the Testing Coordinator’s office contains documentation regarding CLEP irregularities,
incidents, and customer complaints. If there is an irregularity during testing (software
malfunction, excessive noise in the testing room, etc) an irregularity report should be filed using
CLEP TDMS software. If there is a customer complaint regarding CLEP, a Counseling &
Testing Center Incident Report should be filed. If there is a protest of a candidate’s score, the
candidate must notify the College Board in writing of his or her complaint. Contact Ariel Foster
for details. If a candidate disputes NAU policy regarding CLEP or credit-by-exam, the candidate
should take his or her complaint to the Registrar’s Office and the Academic Standards
Committee. If there is a delay in the score being posted to PeopleSoft (LOUIE), the Testing
Coordinator should report the problem to Janet Heinrichs in Admissions (X6006). In some
cases, the candidate must call the College Board (800) 257-9558 to have the scores resent to
Admissions.


CLEP for Military Personnel
CLEP exams are free to the following eligible military personnel and eligible civilian employees.
   Military personnel (Active Duty and Reserve) - Army, Navy, Air Force, Marine Corps,
      U.S. Coast Guard, Army Reserve, Air Force Reserve, Marine Corps Reserve, Navy
      Reserve, Coast Guard Reserve, Army and Air National Guard
   Eligible civilian employees and spouses of participating Reserve Component and Coast
      Guard personnel
   Department of Defense Acquisition Personnel (only eligible for the following computer-
      based exams: Principles of Macroeconomics, Principles of Microeconomics and
      Principles of Marketing)

Military personnel are responsible for payment of the non-reimbursable registration fee to
Northern Arizona University of $25. Military personnel must bring a current "Common Access
Card" (Military ID) and a second form of ID with signature, e.g. driver's license, passport.

CLEP Operating Procedures (Psychometry)
A file in the Testing Coordinator’s Office contains current operating procedures for CLEP tests
in Psychometry. Note that the bulk of information for operating the CLEP software, establishing



                                           - 57 -
                                                                                Revised 4/20/2011
administrator accounts, installing software, using special features, etc, is contained in the CLEP
Technical Manual.

Opening the Test Center for CLEP Testing (Psychometry)
           a. Boot up the computer in the administrator’s room and logon to the Psychometry
              account.
           b. Select Start, then Programs, then Test Delivery Management System, and then
              click on Start TDMS Server. Wait for a dialog box to appear. Click on Start and
              wait for the screen to say ―server started.‖ Leave the software running. You may
              minimize the open dialog boxes if you like. However, do not close them.
           c. Go back to Start, then Programs, then Test Delivery Management System, then
              click on Administrative Workstation. You will receive a message asking you to
              select a server to log on to. Select the server and click on login. After a moment,
              the TDMS Administration Window will open.
           d. At the TDMS Administration Window, select Login from the menu bar to the left.
              A dialog box will appear. Enter your user name and password then click on OK.
              (Note that only the MSA can assign a username and password. See the CLEP
              Technical Manual for details.)
           e. Now boot up all of the workstations needed for CLEP in the testing room and
              logon using the Psychometry password.
           f. Select Start, then Programs, then Test Delivery Management System, and click on
              Testing Workstation. You will receive a message asking you to select a TDMS
              server. Select the server then click on login. Enter your id and password then
              click on OK.
           g. A window will appear requesting that you assign the machine a workstation
              number. There is a number taped to each computer in the testing room. Enter this
              number onto the screen and click on OK.
           h. You are now at the candidate login screen. Leave it here and repeat from step ―f‖
              with the next workstation.

Registering Candidates and Starting Candidate Testing.
           i. Retrieve a remittance envelope from the bottom drawer of the file cabinet in the
              vault. You will use this remittance envelope for the entire week.




                                           - 58 -
                                                                            Revised 4/20/2011




        j. Look on the roster for the name of your examinee(s).
        k. Have the candidate sign in on the log sheet. Verify photo ID.
        l. At the administration window, select Registration from the menu bar to the left.
           Click on ―New Registration.‖ Enter the examinee’s first name, middle initial, and
           last name using proper spelling and capitalization. For social security number,
           use the examinee’s student ID. Enter the correct birth date but skip email address.
           Enter the entire address for the candidate and daytime phone. You can skip night
           time phone. For payment method, select check. Enter ―Northern Arizona‖ as the
           First Name, ―University‖ as the last name, and ―40061‖ as the check number.
           Enter the envelope number from the remittance envelope. Click on next.
        m. You will now be prompted to select a test. Make sure you select the correct test.
           For instance, English 105 is English Composition with Essay, not the many other
           English tests that the College Board lists. Math 110 is College Algebra. (See
           CLEP Passing Scores at NAU in this manual for a complete list of these exams.)
           Enter the workstation # then click on next.
        n. You are now back to the registration window. This window shows you all the
           examinee’s information. Ask the examinee to look at the monitor to verify that
           everything has been entered correctly. If there are no changes, click on finish.

Administering Tests
        o.   While you and your examinee are still in the administration room (we don’t want
           to disturb anyone who is already testing) give the examinee a brief orientation.
           Give the candidate three sheets of scratch paper. Tell the examinee that there are
           no calculators permitted. Tell the candidate that there is a rather lengthy tutorial
           that she can exit out of if she wishes. However, if the examinee is taking a
           language exam, tell her to complete the sound portion of the tutorial. If the sound
           is not working properly during the tutorial, the examinee should raise her hand. If
           she is unable to adjust the sound during the tutorial, she will not be able to do so
           during the exam.
        p. Escort the examinee to her workstation in the testing room. As silently as
           possible, direct the candidate through the next several screens.
        q. At the login screen, have the candidate type in her full name (properly capitalized)
           including middle initial, if used. Remember that the spelling of the examinees


                                       - 59 -
                                                                             Revised 4/20/2011
             name here must match the spelling you used when you were entering the
             examinee’s name on the registration screen.
        r.   Once you have logged on successfully, a window will appear with all the
             examinee’s personal information. Give the examinee another chance to verify her
             information. Have the examinees scroll down then click on next.
        s.   At the next screen, have the examinee specify her education level then click on
             next.
        t.   At the score report recipient screen there are three drop downs. If the examinee is
             an NAU student, have her select United States at the first drop down. For the
             second drop down, she should select Arizona. The examinee should select
             Northern Arizona University for the third drop down then click next. (Note that if
             the candidate is not an NAU student, she should select the appropriate item for
             each drop down. If her institution is not among the selections listed, have the
             examinee complete a CLEP Score Report Request Form. You can find these
             forms in the bottom drawer of the file cabinet in the vault. This form should be
             mailed to CLEP along with the remittance envelopes.)
        u.   Click on Begin Test, and then show the examinee how to adjust the volume on the
             side of the headphones before leaving the testing room.
        v.   After the exam is complete, the examinee will enter the administration room.
        w.   Collect and shred all scratch paper.
        x.   Go to the administration station and login if necessary.
        y.   Score reports should auto print if you selected the box at the login screen. If the
             score report does not auto print, select the Print Score Reports option from the
             menu bar to the left. Select the proper day and the proper examinee then click on
             Print Selected Reports. When prompted, select the local printer then click on
             print. The ink jet printer will print several documents including a score report.
        z.   Recycle What Your CLEP Score Means, if printed, and cross the ACE
             Recommended Passing Score off the score report. Consult the list of passing
             scores. Use this list to calculate the number of credits the examinee earned. Enter
             the score, the credits earned and for what class, and your initials on the bottom
             part of the CLEP Application Form. Give the yellow copy and the score report to
             the examinee. File the white copy in the vault under CLEP Tests Completed.
             (Note that CLEP will report the scores directly to the Credentials Evaluators in
             Admissions. It will be about two months before these scores appear on the
             examinees transcripts in Louie. The examinee can use the forms in the event that
             she needs the credit to register for a class. In such a case, she can show the forms
             to her advisor so that the advisor can do an override. Also note that the English
             Composition with Essay Exam is not scored immediately. It usually takes about a
             month for the examinee and the registrar’s office to receive these scores. If the
             examinee insists on an exact date, consult the appendix of the technical manual
             where you will find a list of dates that the essays are scored.)

Performing End of Day Operations
        aa. First, you will need to print two attendance reports. To do this, select ―Print
            Attendance Reports‖ from the menu bar to your left. At the print attendance
            report window, select the day, and then click on print. When prompted, select the


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            local printer. At the next message, select 2 copies and ok. Two copies of the
            attendance roster will print from the ink jet printer in the testing room. Click on
            Close.
        bb. Complete the outside of the remittance envelope you are using for the week. The
            center # is 4006. You are testing with multiple examinees and there is a roster
            enclosed. Keep all rosters for the week attached to the envelope. At the end of the
            testing week, place the envelope and rosters in the Program Coordinator’s
            mailbox. Program Coordinator will then request that a check be made for the
            entire week of administrations and send in payment. (Note that all checks should
            be mailed to the College Board every Friday.)
        cc. File the second Attendance Report in the bottom desk drawer by month. These
            Attendance Reports are retained for one year then shredded, so at the beginning of
            each month, shred all of last year’s Attendance Reports.
        dd. Select ―End of Day‖ from the menu bar to the left. You will be warned that test
            results will be sent to ETS. Click on ok. There will be a display with
            workstations still running. Click on ―Stop Workstations.‖ You will receive
            another warning message. Click on ok. Next you see a display of unfinished
            tests. Click on no charge for any incomplete exam then click on done. You will
            then be asked to purge registrations older than thirty days. Click on accept. Wait
            while end of day is in progress. Feel free to shut down other workstations in the
            testing room while this is going on. When end of day is complete, click ok. You
            can now close the administration window.
        ee. Stop the TDMS server by clicking Stop then click on Exit. You can now close all
            CLEP windows.

Special Tasks
        ff. Each week, the program Coordinator will send all CLEP remittance envelopes.
            Place all remittance envelopes and any score report request forms in a CLEP mail
            back envelope; these can also be found in the bottom drawer. Complete the return
            address information and place in outgoing mail.




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          gg.
                When materials are in short supply in the filing cabinet, first check the shelves of
                the vault before ordering more materials. (We store extra materials that don’t fit
                in the filing cabinet on the shelves.) If none are found, remove a CLEP Test
                Center Materials Order Form from the bottom drawer of the filing cabinet in the
                vault. Complete the form then fax it to 609/771-7088.

CLEP Passing Scores at NAU
A file in the Testing Coordinator’s office contains extensive information regarding CLEP scores
at NAU. Although scores are reported after each exam, official scores are mailed from the
College Board to Admissions at NAU two to six weeks after the exam. The complete turnaround
time for scores to be added to a student’s transcripts is about eight weeks. When a student’s
scores go missing, the Testing Coordinator should direct inquiries to Janet Heinrichs in
undergraduate admissions. Any changes to CLEP passing scores must be approved/initiated by
the department whose course the exam covers. The changed must be approved by Ron Pitt
(Associate Provost for Academic Administration) then programmed into the rules by Darrelle
Martin in the Academic Information Office. When passing scores are also changed, the Testing
Coordinator should update all CLEP information pages on the testing website and update any
linkage documents at the front desk. The Testing Coordinator should send out a memo to the
attention of academic advisors. The Testing Coordinator should also notify the director of the
Gateway Center and Statewide. The Testing Coordinator should also follow up to make certain
that the on-line catalog has been changed.
         Several changes have been made to CLEP scores over the years. After July 2001 when
CLEPs were moved to a computer-based system exam scores had to be recalibrated. Anyone
taking a CLEP exam prior to July 2001 should be able to use the old passing scores. Review the
file in the Testing Coordinator’s office for more information. CLEP passing scores at NAU are
as follows:



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                                                                              Revised 4/20/2011
 Effective Fall 2006 - The newly accepted exams and cut scores will apply to all candidates
                    with CLEP exams taken on or after August 28, 2006.

    CLEP Exam                  NAU Course/Liberal Studies               Passing Score
                                         Equivalent
English Comp. w/ Essay       ENG 105 (4)                                  55
Humanities                   3 units in Aesthetic and Humanistic          49
Natural Sciences             Inquiry                                      48
Social Science – History     3 units in Science and Applied Science       48
American Government          3 units in Social and Political Worlds       50
American History I           POS 110 (3)                                  50
American History II          HIS 291 (3)                                  50
College Algebra              HIS 292 (3)                                  51
Precalculus                  MAT 110 (3)                                  51
Calculus                     MAT 125 (4)                                  50
College French               MAT 136 (4)                                  See below
College German               FRN 101-202 (4-16)*                          See below
College Spanish              GER 101-202 (4-16)*                          See below
General Biology              SPA 101-202 (4-16)*                          50
General Psychology           BIO 100 (3)**                                52
Macroeconomics               PSY 101 (3)                                  50
Microeconomics               ECO 285 (3)***                               50
Intro to Sociology           ECO 284 (3)***                               50
Info. Systems & Comp         SOC 101(3)                                   60
App.                         CIS 120 (2)****                              50
Western Civilization I       HIS 240 (3)                                  50
Western Civilization II      HIS 241 (3)

                           Cut Scores for Foreign Language Exams
Spanish                             French                    German
101 50-54 = 4 Units          101 50-54 = 4 Units        101 39-45 = 4 Units
102 55-65 = 8 Units          102 55-61 = 8 Units        102 46-50 = 8 Units
201 66-67 = 12 Units         201 62-65 = 12 Units       201 51-59 = 12 Units
202 68-80 = 16 Units         202 66-80 = 16 Units       202 60-80 = 16 Units

*The score attained determines the amount of credit awarded.
**Available for liberal studies credit. Students still must complete a Biology Lab.
***Available for liberal studies credit and credit toward a Business minor, but does not meet
course credit requirements for a Business major.
****Students must still take CIS 120L (lab portion of the course) for one credit hour.

CLEP at Orientation
A file in the Testing Coordinator’s office contains information about CLEP at Orientation.
Students taking CLEP at Orientation are not required to complete a CLEP application. They
must pre-register and pay $100 to take the exam. One remittance envelope is used for the entire
testing session. The total number of exams is recorded. The university cuts CLEP a check for


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the appropriate amount for that testing day. The check and a copy of the roster is enclosed in the
remittance envelope and mailed to the College Board. CLEP software should be installed on
workstations. CLEP admin stations should be installed one computer for each 8 workstations.
The Testing Coordinator should make sure that headphones are available for all language exams
that occur during that testing day. The online registration database is available. This database
will allow students to register for CLEP exams at Orientation online. The database will generate
a comma delimited report that can be auto loaded into various admin stations. This will save
testing staff the trouble of having to manually register each CLEP examination into the system.
See Testing Database. The student will receive a copy of the score report and be told to take the
copy to their academic advising session. Staff should annotate the score report to specify the
number of credits the students has received for the exam. A roster for the day should also be
inserted in that day’s remittance envelope, and kept on file for one year. Students who take
CLEP at Orientation should be encouraged to take more CLEP exams later. See Testing at
Orientation.

CLEP Publicity/Promotions
A file in the Testing Coordinator’s office contains information about CLEP publicity and
promotions. Each Fall and Spring, a promotional email should be sent to the ASNAU list serve.
An example of the message follows:

     Attention academic advisors. NAU students can earn college credit for what they
     already know by taking one of eighteen CLEP examinations currently offered at the
     Counseling and Testing Center and accepted for credit at Northern Arizona
     University. By earning qualifying scores, students can test out of the following
     classes: English 105, Political Science 110, Math 110, Math 125, Math 136,
     French, Spanish, German, Biology 100, Psychology 101, Economics 284 and 285,
     Computer Information Systems 120 and Sociology 101. Students can also earn
     liberal studies credit by taking a CLEP general exam in Humanities, Natural
     Sciences, or Social Sciences-History. CLEP exams are administered on a
     computer-based system weekly at the Counseling & Testing Center, building 26a.
     The fee for CLEP exams is $90 and advanced registration is required. For more
     information, contact the Counseling & Testing Center at 928/523-2261 or visit our
     CLEP web site at http://www.nau.edu/ctc/testing/clep.htm.

Toward the end of August, CLEP flyers should be posted about the university. Each
Spring, a student worker should be recruited to participate in the CLEP postering
campaign. The test center MSA will receive information about the postering campaign
each March.

CLEP Reports
A file in the Testing Coordinator’s office contains Test Center Summary reports through 2001.
It is possible to extract CLEP data, including scores for all exams except English 105, from the
CLEP software. If this is desirable, procedures should be designed to regularly extract data from
all admin stations in use at NAU.




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                                                                              Revised 4/20/2011

CLEP Special Accommodations for Disabled Students
A file in the Testing Coordinator’s office contains information about CLEP Testing with Special
Accommodations. Although CLEP is a national testing program, it is up to the university to
determine who receives special accommodations on CLEP exams. Students who are already
registered with Disability Resources on campus just need to request a letter be sent to the
Program Coordinator before registering for the CLEP at CTC. After accommodations are
approved, and the accommodations letter received and verified, the student can then register and
pay for the exam at CTC. Those who are not registered with DR and are NAU students need to
register with DR before accommodations can be considered. Non-students with disabilities
should talk to the Testing Coordinator for more information and instructions. Accommodations
most common are extended time and zoom text. Braille is not available. The software does not
run with Jaws. In such a case, use a reader/scribe or have a faculty person create a Challenge
Exam.

College Board
The College Board offers several examinations including SAT, CLEP, Accuplacer, and
Advanced Placement. In many cases, they offer these exams through a contractor such as ETS.
The College Board also establishes ACE (American Council on Education) recommended
passing scores for CLEP and other exams. In most cases NAU does not recognize ACE passing
scores. For more information, visit the College Board website:
http://www.collegeboard.com/splash .


COMPASS Testing
NAU is not a testing site for the COMPASS exam. Refer students to Yavapai Community
College in Prescott at 928-776-2200. They administer both the ASSET and COMPASS tests for
a $15 fee for non-students for each exam. Yavapai will also fax the results to the school the
candidate plans to attend. For students in the Phoenix area, the Maricopa Community Colleges
also offer testing at several of the campuses. Those contact numbers can be found on the MCC
website at www.maricopa.edu .

Constitution Exams (Old version – retakes only)
Note: The Constitution Exam requirement for teacher certification has been
replaced by the AEPA Exam (Arizona Educator Proficiency Assessment)

Location               CTC – Psychometry
Format                 Paper Based
Scheduled Time         2 Hours during Psychometry hours
Application?           NO
Cost                   $16 each
Forms of Payment       Cash, check, money order, or credit card
Repeat testing         Retakes as often as needed, must have failing score report
Results - unofficial   None


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Results - official      10-15 working days
Cancellation Policy     24 hours
Results valid for       Unknown
Website                 www.ade.az.gov/asd/testing
Phone Number            (602) 542-4367 or (602) 364-3553
Test Center Number
Notes/Instructions      Valid for Teacher Certification purposes only

RETAKES: As of 6/28/2007 -refer people who need to retake the US or AZ constitution to
Patricia Hardy at the Arizona Department of Education – patty.hardy@azed.gov – (602)
542-3626

Note: The Constitution Exam requirement for teacher certification has been replaced by
the AEPA Exam (Arizona Educator Proficiency Assessment)

A file in the Testing Coordinator’s office contains information about the Arizona and United
States Constitution exams. The file also contains a copy of the inter-institutional agreement
between NAU and the Arizona Department of Education for the administration of these exams.
These two exams satisfy a certification requirement for teachers in the state of Arizona.
Specifically, the exams satisfy the Arizona Revised Statute 15-532(A) which states that
applicants shall ―in addition to other requirements, pass a satisfactory examination upon the
provisions and principles of the constitutions of the United States and Arizona.‖ This
requirement may be satisfied by taking a course (offered at CCC and Northland Pioneer College)
or by taking AZ and US Constitution exams. The Arizona Constitution exam takes sixty minutes
and consists of fifty multiple choice questions, requiring a passing score of thirty (30) correct
responses. The US Constitution takes ninety minutes and consists of sixty (60) questions
requiring thirty-six (36) correct responses for passing. Passing the examination(s) will satisfy the
requirement, but is not applicable as a college credit. The exams are administered in
Psychometry. Each individual exam costs $16. All forms of payment are acceptable.
Counseling & Testing retains %100 of the fee. There is no limit to the number of times an
examinee can take each test. The examinee can obtain test preparation materials from the NAU
Bookstore. Scores are uploaded to the ADE database about ten days after they are received in
Phoenix. A score report is also mailed to the examinee.
     To order materials or to inquire about lost records or score reports, contact the Arizona
        Department of Education Certification Office at 602/542-4367 or 602/364-3553. These
        telephone numbers should be verified regularly.

Scheduling AZ and US Constitution Exam Retakes
   1. Charge the examinee $16 per exam at the time of scheduling. If the examinee is
      scheduling both exams, charge the examinee $32. You can accept check, money order,
      Visa, Master Card, or cash. If the examinee is scheduling by telephone, he or she must
      pay by credit card.
   2. Schedule the exam in the Online Test Registration System.
   3. Tell the examinee about the twenty-four hour cancellation policy for testing. If the
      examinee does not cancel her appointment 24-hours in advance, she forfeits her fee.



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                                                                                 Revised 4/20/2011
  4. Tell the examinee to bring picture identification. (ADE accepts an NAU identification
     card, driver’s license, military identification, passport, or state issued identification card.
     If the examinee does not have identification on testing day, her fee will be forfeit and she
     will not be permitted to test.

Administering AZ and US Constitution Exam Retakes
  1. Check the examinee’s identification (see item 4 above for acceptable forms of
      identification. If there is no identification, the examinee cannot take the test without the
      consent of the Arizona Department of Education.
  2. Have the examinee sign the daily testing log.
  3. Obtain an a registration form (in the top desk drawer), one answer sheet for each exam(in
      the filing cabinet in the vault), and a sample sheet on how to fill out the answer sheet (in
      the filing cabinet in the vault).
  4. Ask the examinee if she has taken the exam before. If the examinee is taking the exam
      for the first time, you will be using form A. For the second time, use form B. Use form
      A for the third time, and so on. Indicate the appropriate form to be used on the
      registration form.
  5. On the answer sheet, indicate the form used by completing the section marked DO NOT
      WRITE IN THIS SPACE. For AZ A, bubble in 05. For AZ B, bubble in 06. For US A,
      bubble in 11. For US B, bubble 22.
  6. Give the examinee the answer sheets and registration form along with instructions on
      how to complete the answer sheet and assign her to a seat in the testing room. Have her
      complete the documents then return them to you.
  7. Enter the examinee or exam in the testing database. If the examinee is taking both the AZ
      and US, you will need to make a separate entry for each exam. See Testing Database.
      (Note that this procedure will be modified when the new Testing Database is
      implemented during Fall 04).
  8. When the examinee completes the answer sheet and registration form and returns them to
      you, obtain the appropriate test booklet from the vault. They are stored in the file
      cabinet. (Administer each exam separately.) Before giving the examinee the test
      booklet, check the booklet for marks.
  9. Show the examinee where to begin the exam (with question 1). Tell the examinee how
      much time she will receive: She will get one hour for AZ and 1.5 hours for the US. Set
      the timer and start it when the examinee takes her seat.
  10. When the examinee completes the exam, check it to make sure everything was filled in
      correctly. Check the test booklet for markings.
  11. Paper clip the answer sheet(s) to the back of the Registration Form and place the answer
      sheets in the To Be Mailed box in the vault. Results should be mailed to ADE at the end
      of each testing day.




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                                                                               Revised 4/20/2011




Returning AZ and US Constitution Tests to the Arizona Department of
Education
Exams should be mailed to ADE at the end of each testing day. To return Constitution exams,
complete the following procedure:
      1. Obtain a Constitution Exam Mail Back Form from the top drawer of the file cabinet
           in the vault. Complete the document. Make sure that the certified mail # is recorded
           on the form. Make a copy of the form and file it in the top drawer of the vault filing
           cabinet. Place the original in your mail back envelope along with the exam.
      2. Prepare a mail back envelope. The constitution exams must be returned by certified
           mail. There is a sample mail back envelope in the top drawer of the file cabinet.
           Mail the documents to
               Teacher Evaluation Unit
               1535 West Jefferson Ave.
               Phoenix, AZ 85007




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                                                                       Revised 4/20/2011




3. Send the document first class, return postage guaranteed. You can obtain all
   materials in the file room. The mail # is CAT 1154. Make sure that the certified mail
   # (article number) is completed on all documents. Be certain that you leave room for
   a stamp in the upper right hand corner. Make certain that the certified mail receipt is
   in the upper left hand corner.




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                                                                               Revised 4/20/2011




Correspondence Testing
Location               CTC – Psychometry
Format                 Computer-based & paper-based
Scheduled Time         2-6 hours depending on exam
Application?           No
Cost                   $25 for 1 & 2 hour tests. $10 per hour after that. Effective
                       10/4/07
Forms of Payment       Cash, check, money order, or credit card
Repeat testing         If authorized by the institution of origin
Results - unofficial   None
Results - official     Refer candidates to the institution of origin
Cancellation Policy    24 hours
Results valid for      Refer candidates to the institution of origin
Website                Refer candidates to the institution of origin
Phone Number           Refer candidates to the institution of origin
Test Center Number     None
Notes/Instructions     All exams and instructions are listed in a folder at the front desk.
                       If we have not received the exam, do not accept payment or
                       schedule the exam unless authorized by the Program Coordinator.

CTC provides proctoring services to both NAU students and non-students for courses they are
taking at another institution. A file in the Testing Coordinator’s office contains information


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                                                                                 Revised 4/20/2011
about correspondence and proctored exams. Additional files containing exams and duplicate
verification forms are maintained in Psychometry. Information about proctored exams is
maintained on the CTC testing homepage. We receive many referrals from the NCTA Testing
Consortium. The information on the testing consortium site should be updated regularly.

Proctoring Fees – effective 10/4/2007
    1 hour - $25
    2 hours - $25
    3 hours - $30
    4 hours - $40
    6 hours - $60

The above fees apply to all students except in cases where the exam is provided as part of an
NAU course or at the request of NAU faculty. There is not a fee for NAU students taking NAU
exams. Payment is due at the time of scheduling.
       Most institutions require a proctor information/verification form. Students seeking
information on how to complete this form should be provided with the following information.
The same information is posted on the CTC website:

USPS Address:
Julie Hammond
Testing Coordinator
Northern Arizona University
Counseling and Testing Center
P.O. Box 6045
Flagstaff, AZ 86011
Phone (928) 523-2261
Fax (928) 523-9060
Testing@nau.edu

Physical shipping address for FedEx, DHL, & UPS deliveries:

318 W. McCreary Drive
Flagstaff, AZ 86011

If a signature is required on the verification form, you may use the Testing Coordinator’s
signature stamp. Tell students to wait seven to ten days for the test materials to be received prior
to scheduling the exam. The exam will be mailed to the testing coordinator’s attention. Once
the testing coordinator receives the exam, s/he should make an entry will be made in the
―Correspondence Test Received‖ folder at the front desk. All exams delivered should be placed
in the testing coordinator’s mailbox.


SCHEDULING AN EXAM
After we have received the test, students may schedule exam. Check the folder kept at the front
desk to verify that we have received the test materials. If we have received them, schedule the


                                           - 71 -
                                                                                 Revised 4/20/2011
candidate in the Online Test Registration System. If the candidate is not an NAU
student/affiliate, an account will need to be created. Exams are sorted by paper or computer and
by length of time. Please select the most appropriate exam in the OTRS and schedule the
candidate accordingly.

Some institutions do not send testing materials until immediately before the test. If this is the
case, go ahead and schedule the test prior the receipt of materials. Simply note this in the
Correspondence Test Received folder. Students should be told in this case that it is their
responsibility to call immediately before the test to verify that their test has been received.

ADMINISTERING A CORRESPONDENCE TEST
Correspondence Tests are in the Psychometry desk—bottom right drawer. We keep them in
their original envelope with the name of the student on the envelope. The envelopes are filed
alphabetically by the last name of the student. Simply follow the directions for giving and
returning the test included in the envelope. Be sure to copy any proctor verification form and
retain these on file. There is a file for these forms in the Psychometry desk. We purge this file
about every year. Please make a note in the Correspondence Test Received Folder when
returning the test.

If the test is given online, boot up the computer at least ten minutes before the appointment. Log
on using the Psychometry id and password. Open the Internet Explorer. Follow the directions
included with the candidate’s test. Copy and return the proctor verification form as usual. The
examination should be entered in the Testing Database as a Correspondence Test.

CPI (California Personality Inventory)
A file in the Testing Coordinator’s office contains information about the CPI. Several files in the
Psychometry vault file cabinet contain materials for administering and scoring the CPI. This
exam is a controlled instrument and should only be viewed and used by trained counselors. This
exam can be checked out by counselors who work at the Counseling & Testing Center.
Counselors who do not work for CTC should be referred to the curriculum lab at the Center for
Excellence in Education. There is no charge for this examination as long as it is being
administered by a CTC counselor. Electronic scoring is available through CPP, the software
used to score MBTIs and the Strong Interest Inventory.

CPRP (Certified Psychiatric Rehabilitation Practitioner)
Location                Adel Math
Format                  Paper Based
Scheduled Time          1:30 – 4:30pm
Application?            Online through USPRA website
Cost                    $280-$365
Forms of Payment        See website
Repeat testing          See website
Results - unofficial    None
Results - official      By mail in six weeks
Cancellation Policy     See website


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                                                                                Revised 4/20/2011
Results valid for      See website
Website                www.uspra.org
Phone Number           410-789-7054 (Jetta Engstrom – Admin Contact)
Test Center Number
Notes/Instructions

      The is exam will begin with the March 24, 2007 administration
      Contract is in a file in Program Coordinators Office

Credit-by-Exam Policies
Credit by exam policies at NAU are in the NAU on-line catalog for the current year
http://www4.nau.edu/academiccatalog/2006/Introduction/Important_Policies/Undergraduate/Cre
ditsTestingPlace/CreditExam.htm. They are also listed on the CTC website. They are also listed
on the Testing at Orientation site.


CSCS (Certified Strength and Conditioning Specialist Exam)
Location               Usually Adel Math
Format                 Paper based
Scheduled Time         8:30am
Application?           Online
Cost                   $260 (early registration), $295 (registration cut-off)
Forms of Payment       Refer candidates to CSCS
Repeat testing         Refer candidates to CSCS
Results - unofficial   Refer candidates to CSCS
Results - official     Refer candidates to CSCS
Cancellation Policy    Refer candidates to CSCS
Results valid for      Refer candidates to CSCS
Website                www.nsca-cc.org/cscs/register.html
Phone Number           (888) 746-2378 or (402) 476-6669
Test Center Number
Notes/Instructions

This exam is administered during the month of August at the request of Applied Measurement
Professionals. A file in the Testing Coordinator’s Office contains information about the exam.
The exam is administered to Physical Therapists. Portions of the test require the use of a VHS
player and video monitor. About three months prior to the test administration, Applied
Measurements will request a test administration by email. The exam should be added to the
Testing Calendar and rooms should be reserved at this time. For more information about this
examination, consult the file in the Testing Coordinator’s Office. Joe McAdoo is the contact
person and can be reached at jmcadoo@goamp.com




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DANB (Dental Assisting National Boards)
Location               CTC or Adel Math – will be indicated on admission ticket
Format                 Paper Based
Scheduled Time         7:30am – length of exams vary
Application?           Registration through DANB
Cost                   Varies by exam
Forms of Payment       Check, money order, or credit card
Repeat testing         See DANB website
Results - unofficial   None
Results - official     Six weeks
Cancellation Policy    See DANB website
Results valid for      Five years
Website                http://www.danb.org/
Phone Number           (800) FOR-DANB or (800) 367-3262
Test Center Number     0202 or 0225
Notes/Instructions

       Center #0205 (for all Arizona exams).
       Center #0225 (for national exams).
       Contact is Stephanie Honduras: (312) 642-3368 X453
       Administered one to two Saturdays per month at the request of the Dental Assisting
        National Board.
     DANB website is http://www.danb.org/.
A file in the Testing Coordinator’s office contains a copy of the examiner’s manual for the
DANB, reimbursement/honoraria forms, rosters, copies of site contracts/test center agreements, a
certificate of liability insurance, and correspondence regarding DANB exams. The file also
contains a 2003 candidate guide. Information about the DANB is posted on the Counseling &
Testing website at http://www.nau.edu/ctc/testing/national2_certification_and_licen.htm .
        DANB is a certification board responsible for certification and licensing of dental
assistants nationally. (This organization should not be confused with the ADA which
administers the DHNB to dental hygienists.) DANB basically administers three exams, the GC,
ICE, and RHS. The RHS (Radiation Health Safety) is the one we usually administer here at
NAU. However, sometimes DANB schedules concurrent administrations of the other exams.
We generally administer the exam to small groups. Our site capacity is listed at 10. This allows
us to test groups in Psychometry. Because DANB administrations are so small, DANB is never
charged the $100 fee that is charged to other exams. We have two test center numbers for the
DANB. 0225 is used for all national exams. 0205 is used for exams that are scheduled to satisfy
Arizona State licensing requirements for dental assistants. Testing materials will stipulate which
center number should be used. The registration deadline for the DANB is about one month prior
to the scheduled exam. Often, no examinees register for a specific test date. It is therefore
important for the Testing Coordinator to call DANB about one month prior to the exam to verify
that the exam will be administered. Test materials will arrive by Federal Express courier about
one month prior to the schedule administration of the examination. Once the materials arrive,
the Examination Packing Slip/Fax Back should be completed immediately and faxed to DANB.


                                          - 74 -
                                                                               Revised 4/20/2011
        Individuals interested in taking DANB exams should contact the DANB or visit the
DANB website. Prices for the exams vary. Examinees should contact DANB for pricing
information. An examinee tutorial is also on this website. Please note that there is a computer-
based version of some DANB exams. NAU does not administer the computer-based DANB.
These tests are administered at a Thompson Prometric Testing Center in Goodyear, Arizona.
However, examinees who are registered for the CBT DANB arrive at our test site by mistake.
When handling these mistakes it is important to remember that DANB forbids us to administer
any tests to walk-ins or persons not on the roster for the examination date. See Testing Calendar,
Testing Database, and Testing Staff.


DANTES Exams
DANTES Exams were formerly given to members of the armed forces (dependents, etc.) as a
way of earning college credit, and can still be taken at many test centers. NAU is NOT a testing
location for this exam. On the current DANTES bulletin (checked 2/2/05), NAU is listed as a
―score receiving‖ school only and lists the Registrar’s address and phone number. This program
is very similar to CLEP. In fact, there is now a special program for administering CLEPs to
members of the armed forces that has replaced DANTES. A file in the Testing Coordinator’s
office contains information and credit granting policies for the DANTES exams at NAU. For
more information about DANTES exam, go to their web site at www.getcollegecredit.com .
     Also see CLEP


DAT (Dental Admission Test)
CTC is not a testing site for the DAT. However candidates can find information and register
online at http://www.ada.org/prof/ed/testing/dat/index.asp or call 1-800-232-2162.

DHNB (Dental Hygiene National Boards)
Location               Dubois – usually the Meadows Room
Format                 Paper Based
Scheduled Time         8am – 5pm the last Tuesday in March
Application?           Candidates should contact Dental Hygiene Program X7425
Cost                   Candidates should contact Dental Hygiene Program X7425
Forms of Payment       Candidates should contact Dental Hygiene Program X7425
Repeat testing         Candidates should contact Dental Hygiene Program X7425
Results - unofficial   Candidates should contact Dental Hygiene Program X7425
Results - official     Candidates should contact Dental Hygiene Program X7425
Cancellation Policy    Candidates should contact Dental Hygiene Program X7425
Results valid for      Candidates should contact Dental Hygiene Program X7425
Website                Candidates should contact Dental Hygiene Program X7425
Phone Number           Candidates should contact Dental Hygiene Program X7425
Test Center Number     022
Notes/Instructions



                                          - 75 -
                                                                               Revised 4/20/2011
       Center # 022
       Administered annually during the last Tuesday in March at the request of the Dental
        Hygiene Department.
     Contact is Denise Helm with Dental Hygiene: X7425. Dental Hygiene must contact the
        ADA to request that the exam be administered at NAU.
     Usually the exam is administered in the Meadows Room of Dubois Conference Center.
        Dental Hygiene should reserve the room.
A file in the Testing Coordinator’s office contains information, copy of verbal instructions for
the exam, a test center contract, and previous rosters as well as other testing materials for the
Dental Hygiene National Boards. This exam is administered the last Tuesday in March every
year, usually in Dubois Conference Center. Each December, the Dental Hygiene Department
will contact Counseling & Testing about the exam. At this time, a test center survey will be
completed and signed. Dental Hygiene will also arrange for the testing rooms in Dubois
conference center. Materials will be shipped to Counseling & Testing, who will be responsible
for their storage. Counseling & Testing should also provide a test supervisor for the exam. The
supervisor will be paid directly by ADA for the exam, so if the supervisor works at Counseling
& Testing, she should take vacation, leave without pay, or use flex time to administer the exam.
ADA does not supply a proctor for the exam. This exam is a project test. An administration fee
is not charged to ADA. Since Dental Hygiene does their own logistics for the test (arranging
rooms, etc.) no administration fee is charged to the Dental Hygiene department. See Testing
Calendar, Testing Database, and Testing Staff.

DME (Dietary Managers Exam)
      Center # 0301
      Last administered January 29, 2000 at the request of ACT Inc.
      Contact ACT at 800/553-6244 for more information
      A file in the Testing Coordinator’s office contains an old site agreement and other
       materials pertaining to the exam.
      See ACT, Testing Calendar, Testing Database, Testing Report, Testing Rooms, Testing
       Staff.

ETS (Educational Testing Service)
ETS is a testing company located in New Jersey that has its hand in several different
examinations administered at Northern Arizona University. ETS has a contract to oversee all of
the College Board exams. These include the SAT and CLEP. ETS has the contract to administer
all the exams in our CBT testing center including (but not limited to) the GRE, GMAT (Contract
ending January 1, 2006), PRAXIS, and TOEFL. When we were a GED center, ETS was the
company that scored our tests. ETS also is the contractor for several weekend standardized
exams, including the following:
      GRE Subject
      PAAA PLUS
      PRAXIS
      SAT
ETS has a website at http://www.ets.org. Our contact for standardized testing at ETS is named
Rosemary Farmington. She can be reached by calling 800/ 257-5123. Honoraria vouchers for


                                          - 76 -
                                                                              Revised 4/20/2011
all ETS standardized weekend exams must be processed online. The Testing Coordinator must
call ETS honoraria to receive a user name and password for the online site. ETS honoraria can
be reached at the phone number above. The address to the site is http://www.ets.org/supervisor/.
After testing day the Testing Coordinator should receive information about the number of
examinees in each staff’s room from the substitute test supervisor. Along with the names,
addresses, and social security numbers of the staff involved should be used to process honoraria
for that day.
     See CBT, College Board, Testing Calendar, Testing Database, Testing Report, Testing
        Staff, GRE, GMAT, PAAA PLUS, PRAXIS, SAT, and TOEFL.

FSWE (Foreign Service Written Exam)
As of 1/03/2007 the exam will no longer be offered in a paper based format. ACT has announced
that beginning with the April 2007 administration, this exam will only be computer based. CTC
is not currently an ACT Computer Based Testing Center.

Location               Usually Adel Math
Format                 Paper Based
Scheduled Time         8am-2pm twice annually
Application?           Register through US Department of State web site
Cost                   Refer candidate to US Department of State web site
Forms of Payment       Refer candidate to US Department of State web site
Repeat testing         Refer candidate to US Department of State web site
Results - unofficial   Refer candidate to US Department of State web site
Results - official     Refer candidate to US Department of State web site
Cancellation Policy    Refer candidate to US Department of State web site
Results valid for      Refer candidate to US Department of State web site
Website                http://www.foreignservicecareers.gov/
Phone Number           Refer candidate to US Department of State web site
Test Center Number     00860
Notes/Instructions

        Center #00860
        Contact ACT at 800/553-6244
        Exam is administered during a Saturday each Spring and Fall at the request of ACT on
         behalf of the US Department of State.
     Candidates register for the examination as part of their Foreign Service interview process
         with the US Department of State. Information about the registration process can be
         obtained from the US Department of State web site:
         http://www.foreignservicecareers.gov/ .
     Information about the FSWE is maintained on the CTC website at
         http://www.nau.edu/ctc/testing/national2_certification_and_licen.htm.
A file in the Testing Coordinator’s office contains information, correspondence, documentation,
a test center agreement, and a copy of the Supervisor’s Manual of Instruction for the Foreign
Service Written Exam. The test center agreement should be completed and returned as soon as


                                         - 77 -
                                                                               Revised 4/20/2011
possible after it is received. Documents related to the administration should be kept on file for a
year. When test materials arrive at the center, they should be inventoried as soon as possible.
After materials are checked, a confirmation form should be faxed back to ACT. The
confirmation form is enclosed along with test materials. Usually, the test materials also include a
roster for the exam. The Testing Coordinator can use the roster to staff the exam as per
instructions in the supervisor’s manual. For this exam, each testing room with one or more
candidates is permitted a proctor. If the exam should exceed thirty candidates or require the use
of more than one testing room, ACT will be charged an administrative fee of $100. The invoice
should be sent to ACT Payroll at PO BOX 168, Iowa City, IA 52244-9986. The invoice can be
enclosed in the envelope that contains the honoraria voucher.
         See ACT, Testing Calendar, Testing Database, Testing, Rooms, Testing Staff.

GED
Multiple files in the Testing Coordinator’s office contain information about the GED. The GED
file contains site contracts and other information about the program going back seven years. The
file also contains records and a report related to the GED shutdown in 2001. The file also
contains information about the transition to the new GED test form in 2002. (It is important to
note that NAU was the GED testing center for this county going back to the nineteen-fifties.)
         The GED is an examination that allows students to obtain a high school equivalency
diploma. Until December of 2003, Northern Arizona University was the GED Testing Center for
the entirety of Coconino County and much of Northern Arizona. Now, GED exams are
administered at the Coconino Community College 4th Street Campus. The testing
program’s telephone number is (928) 226-4351. Eva Jones is the contact person, she can be
reached at (928) 226-4206. Students who took their GED exams at Northern Arizona
University and would like GED transcripts should contact the Arizona Department of Education
in Phoenix by calling (602) 254-0265. Individuals interested in GED test preparation may
contact the NAU Learn Center (located in the Riles Building) by calling 523-3182. Other
options for free GED prep include the county superintendent of public schools, Native
Americans for Community Action, and Goodwill Services. As of February of 2004, all records
related to individuals who have taken the GED at NAU have been transferred to Coconino
Community College. All records related to individuals testing with accommodations have been
shredded.

GED Correspondence
A file in the Testing Coordinator’s office contains correspondence and memoranda related to
GED testing at Northern Arizona University.

GED Northern Arizona Adult Education Advisory Board
A file in the Testing Coordinator’s office contains information related to Jeff Huebner’s service
on the Northern Arizona Adult Education Advisory Board. This board is the steering committee
for GED preparation in Coconino County. It is chaired by Janice Dixon who is the head of the
Learn Center.




                                           - 78 -
                                                                                Revised 4/20/2011

GED Testing Centers
A file in the Testing Coordinator’s office contains contact and location information for GED
testing centers in Arizona.

GED Statistics
A file in the Testing Coordinator’s office contains GED statistical reports going back to the early
nineteen-nineties and ending in 2003.

GMAT (Graduate Management Admission Test)
Location                Pearson VUE Testing Center – soon to be located in the CBA
                        ACT Testing Center - Room 106.
Format                  Computer Based
Scheduled Time          Call 523-1070
Application?            Register through GMAT website or by phone
Cost                    $250
Forms of Payment        Check, money order or credit card
Repeat testing          Once per calendar month – five times per calendar year
Results - unofficial    Immediately after exam
Results - official      Ten to fifteen working days
Cancellation Policy     Seven days prior to exam date
Results valid for       Five years
Website                 http://www.gmac.com/gmac/thegmat/ or
                        http://www.mba.com/mba/TaketheGMAT
Phone Number            1-800-717-GMAT (4628)
Test Center Number      N/A
Notes/Instructions      The College of Business ACT Testing Center is starting a contract
                        with Pearson VUE that should be in place by the end of March
                        2006. Their office can be reached at 523-1070. They will have
                        two workstations available for testing.

          The Counseling & Testing Center will not administer the GMAT exam
           beginning January 1, 2006. ETS lost the contract to administer the exam. It will then
           be given by Pearson VUE, and at this time NAU will not become a Pearson VUE
           testing center.
          Until January 1, 2006 the GMAT was administered at the Counseling & Testing
           Center in CBT.
          CTC maintains information about the GMAT on our website at
           http://www.nau.edu/ctc/testing/admissionstest.htm#gmat .

        The GMAT is a standardized examination that business schools use to assess applicants
for graduate studies in business and management. The exam measures basic verbal,
mathematical, and analytical writing skills. A file in the Testing Coordinator’s office contains
historical information and correspondence.
         See ACT, CBT, and ETS.


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                                                                                 Revised 4/20/2011

GMAT Scheduling Procedures (Front Desk)
              Please refer all candidates to the GMAT website at www.mba.com.

GRE (Graduate Record Examination)
Location                CTC – CBT
Format                  Computer Based
Scheduled Time          4 hours during CBT hours
Application?            Registration through GRE website
Cost                    $140 as of 7/1/2007
Forms of Payment        Check or money order (sent to ETS), or credit card (online)
Repeat testing          Once per calendar month – five times per calendar year
Results - unofficial    Immediate for Verbal and Quantitative sections
Results - official      Ten to fifteen working days
Cancellation/Refund     Must cancel or reschedule more than ten full days prior to exam
Policy                  date. Cancellations will be refunded one half of the original fee.
                        Reschedule fee is $50.
Results valid for       Five years
Website                 www.gre.org
Phone Number            (609) 771-7670 or (888)-GRE-SCORE / (888) 473-7267
Test Center Number      7551
Notes/Instructions      An examinee who cancels an appointment by the deadline will
                        receive a partial refund equivalent to half the original test fee.
                        New- An examinee who cancels GRE scores at the test center can
                        have them reinstated by submitting a written request and $30 fee
                        to ETS within 60 days after the test date. (7/1/2007)

        Several files in the Testing Coordinator’s office contain information on the GRE and the
GRE Subject Exams. We will consider the GRE and GRE Subject Exams separately here. The
―regular or general‖ GRE are taken by individuals applying to graduate schools and consists of
three sections (some candidates may receive a fourth ―trial‖ section that is a duplicate of a prior
section, the candidate needs to complete that section as they do not know which of the two will
be used for scoring). The first section, Analytical Writing consists of an essay. The second
section measures an examinee’s verbal knowledge and the third section assesses the examinee’s
quantitative or mathematical skills. The examination is administered in CBT at the Counseling
& Testing Center during most weekdays and occasional Saturdays. For information regarding
administration, see CBT or consult the P3. Examinees who have a documented disability and
wish to test with special accommodations must contact ETS Disability Services at (866) 387-
8602 or (609) 771-7780.
        The GRE maintains a website at www.gre.org. Examinees can register for exams and
download preparation materials from this site. Information about the GRE is maintained on the
Counseling & Testing website at http://www.nau.edu/ctc/testing/admissionstest.htm#gre.
Examinees that have questions or concerns about the examination or policy matters may direct
them to (609) 771-7670.



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                                                                               Revised 4/20/2011
        Examinees receive unofficial scores for the Verbal and Quantitative sections immediately
following the exam. These scores appear on the screen but are not delivered through a paper
report. It is the examinee’s responsibility to record these scores. Copies of the official scores
will arrive at the examinees’ home address about two weeks following the exam. Scores will
also be reported to the four programs that the examinee selected. GRE scores are considered
valid for a period of five years after the examinee completes her test. Examinees wishing to send
additional copies of their scores may contact the GRE by calling (888) GRE-SCORE. In the
past, Counseling & Testing maintained GRE scores on file in the testing center. During the
Spring of 2003, this practice was discontinued. All records were destroyed. Now, scores are
generated electronically and sent to NAU Admissions once per week. For more information
about GRE scores at Northern Arizona University, contact Tom Carpenter in the Graduate
College (X4348).

Scheduling GREs at the Front Desk
      Refer all candidates to the GRE website at www.gre.org or call (609) 771-7670 to
       register.

Scheduling GREs in CBT (old)
      It is preferred that candidates register for the GRE through the website or by phone, but it
       is still possible for CTC to schedule the exam if needed.
      Grab ½ sheet of paper from Blue CBT scheduling folder and take it back to CBT.
      Go into S/R system and click ―enter‖ to make appointment.
      Select GRE from the group selection screen and press enter.
      Pick the date that the candidate has requested and select enter once it is
      highlighted.
      Make sure that there is availability to test.
      Press Control+Enter to reserve the appointment time. The Enter id box appears.
      Enter in the client’s information in the designated fields.
      Enter in the client’s first name
      Enter in the client’s middle initial
      Enter in the client’s last name
      Enter in client’s social security number
      Enter in client’s birth date
      Enter in the client’s home phone
      Enter in the client’s work phone (and extension, if given)
      Enter in the client’s country, address, city, state, and zip
      Select payment type (Credit Card, Voucher, or Remittance Envelope)
      Enter in credit card info, voucher info, or remittance envelope info as it applies to the
       payment type.
      Save the information when prompted after completing all required fields. (Note: If you
       receive an error message at this point, note the error in the error report binder. Place the
       appointment slip with note in the Testing Coordinator’s box. The Testing Coordinator
       will check the next day to see if the examinee has appeared on the roster. If not, the
       Testing Coordinator will schedule. Do not call the examinee unless the error is related to
       a credit card being declined. In this case, call the examinee to obtain new payment.)



                                          - 81 -
                                                                               Revised 4/20/2011
      Write down the confirmation number once the appointment has been submitted to ETS
       and place the appointment slip in the top left hand drawer of the administration
       workstation.

GRE Subject Exam
Location               Usually Adel Math
Format                 Paper Based
Scheduled Time         8am – 2pm twice annually
Application?           Register through GRE website
Cost                   $130
Forms of Payment       Check, money order, or credit card
Repeat testing         Refer candidate to GRE website
Results - unofficial   None
Results - official     Four to six weeks
Cancellation Policy    Refer candidate to GRE website
Results valid for      Five years
Website                www.gre.org
Phone Number           (609) 771-7670
Test Center Number     19270
Notes/Instructions

        Center # 19270
        Administered twice annually at the request of ETS: 1-800-257-5123. Although the exam
         is administered during, November, December, and April, Northern Arizona usually only
         administers the exam in November and April.
      Register online at www.gre.org
      Register by mail with a registration bulletin (available in CTC front office).
      Cost is $130
      Information is maintained on the CTC website at
         http://www.nau.edu/ctc/testing/admissionstest.htm#gres.
A file is maintained in the Testing Coordinator’s office that contains information, a supervisor’s
manual, test center agreements, honoraria vouchers, and other documentation for the GRE
Subject Exam. The test center agreement should be returned to ETS soon after it is received.
Copies of the honoraria report, attendance roster, and other materials should be maintained in a
file in the Testing Coordinator’s office for a period of one year after the examination. The GRE
Subject Tests are paper-based tests in eight subject areas that measure achievement in specific
subject areas including Biochemistry, Biology, Chemistry, Computer Science, Literature in
English, Math, Physics, and Psychology. For more information about test content, consult the
registration bulletin. The examination is administered in cooperation with ETS. Honoraria
vouchers must be processed through the ETS supervisor’s website at
http://www.ets.org/supervisor/. If more than one testing room is used for an administration or if
an administration has more than thirty examinees, ETS should be billed $100 for an
administration fee. Send invoices to Education Testing Service



                                          - 82 -
                                                                             Revised 4/20/2011
PO Box 00650, Trenton NJ 08650-9965. For more information about test administration
procedures, consult the supervisor’s manual. See Administrative Fee, ETS, Testing Calendar,
Testing Database, Testing Rooms, and Testing Staff.

HESI EXIT Exam (Health Education Systems, Inc. /Elsevier)
Location               CTC – Psychometry
Format                 Computer Based
Scheduled Time         4 hours during Psychometry hours
Application?           No
Cost                   $60
Forms of Payment       Cash, check, money order, or credit card
Repeat testing         Twice – effective Spring 2008
Results - unofficial   Immediate
Results - official     Immediate
Cancellation Policy    24 hours
Results valid for      No expiration as of fall 2007
Website                http://www.hesitest.com/
Phone Number           (800) 950-2728
Test Center Number     None
Notes/Instructions     Please indicate the number of times the candidate has taken the
                       exam on the attendance screen of the Online Test Registration
                       System.

HESI technical support and ordering can be reached at 1-800-950-2728. The support staff person
in charge of the HESI at Nursing is Joyce Laughlin X2667. The HESI exam is a project
examination that is administered at the request at the NAU School of Nursing. Effective spring
2008, nursing students must earn a minimum 900 on the HESI exam and are allowed to take the
exam twice. If the student does not pass the exam in two attempts, the NAU School of Nursing
requires proof of attendance to a remediation such as the Hurst review. The exam is administered
by appointment and it is internet-based. When updating attendance in the OTRS on the
―FORMS‖ line the proctor should record which version was administered. After the exam is
administered, a score report is printed. One copy is given to the student. A second copy is
mailed to Joyce Laughlin in the Department of Nursing (Box 15035). HESI INET Exams are
purchased through the Evolve website.


      If an examinee requires special testing accommodations due to a documented ADA
       disability, please contact Julie Hammond, Testing Coordinator, at 928-523-6301, prior to
       scheduling an appointment for testing.
      If an examinee has any questions concerning test results please refer them to the School
       of Nursing at 928-523-2671.




                                         - 83 -
                                                                                Revised 4/20/2011
Administrative procedures for the HESI RN Exit Exam – Web-based Version
   1. CONFIRM with the student which HESI exam they are taking – Exit or Entrance
   2. Ask the student to fill out the orange HESI candidate sheet with their information. Have
      the student stand away from the computer while you do the following:
   3. Go to http://www.hesiinet.com/
          a. Under the Students heading, click on Start taking an exam
          b. When the dialog box appears, click run
          c. If another dialog box appears, click run
          d. A secure browser will open
          e. Under If You Do Not Have An Evolve Account enter the student’s information
              from the half sheet
                   i. First name
                  ii. Last name
                 iii. Email address
                 iv. PeopleSoft or ―empl‖ ID
          f. Enter the access code for the appropriate version (each version has a different
              access code- see sheet in HESI Exit folder) discreetly without allowing the
              student to view it and click login
   4. The exam should begin. Collect the orange HESI RN Exit candidate sheet and file it in
      the vault in the HESI A2 sheet folder


Administering the HESI RN Exit Exam – Network Version:
     On the Admin station, make sure that the version of the exam the student will be taking is
      ―Active‖ or green. Close the admin HESI file and do not reopen until testing is over. To
      make a version ―Active,‖ click the ―Resume‖ button.
     On the student work station open the HESI file from the start menu.
     Make sure the correct version of the exam is selected.
     The first screen will be the Confidentiality Statement. Students must read and click on
      ―Agree‖ before continuing.
     The overview menu will be shown next. Click ―Start.‖
     A list of contributors will be shown, just click ―OK.‖
     The welcome screen with directions will appear. Have student read and click ―Continue.‖
     The student will be prompted to enter their Social Security Number. Click ―Continue.‖
     The registration screen will ask for the rest of the student’s registration information. Click
      ―Register‖ when finished.
     The exam selection page will them come up. Make sure the test shown is the correct
      version. Click ―Take Exam.‖
     Exam specific instructions will be shown on the next screen. Read and click ―OK.‖
     Student will then begin the exam. Set a timer for 4 hours. Student can review their score
      and missed questions after finishing the exam if time allows.
     When complete a box will come up that says ―Congratulations, you have completed the
      exam. Student should click ―OK.‖
     For a student to review the rationales for missed items, they should click continue.



                                          - 84 -
                                                                              Revised 4/20/2011
      After viewing rationales the student should click ―Exit Viewing Rationale‖ and then
       ―Logout.‖
      Score reports can be printed from the admin station or from the student
       workstation before exiting. Print one copy for the student and one copy to be mailed
       to Joyce Laughlin in the Department of Nursing, Box 15035.
      After testing has ended for the day make sure each version is paused by clicking the
       ―Pause‖ button. DO NOT ―Close‖ the version.
      When updating ―Attendance‖ in the Online Test Registration System, please be sure to
       indicate in the ―Forms‖ line which Version was administered and how many times they
       have taken the exam. (Version 5 – fifth attempt). There are also two folders to keep paper
       records of first time test takers and retakes. Please update this list with each
       administration.

Closing and Sending in used Administrations:
Make sure no one is testing before attempting to Close and Send. Once all administrations in a
distribution are used, make sure the arrow points to that distribution and click Close Session.
Once the session is closed click on Send Results to return the used administrations to HESI. A
screen will pop up with Eligible Distributions. Check the box next to the distribution. In the
Destination area, select Internet. Finally, type in the User Name and password and click on Send
Results. Once the distribution is sent it should not appear in the HESI file the next time it is
opened.

HESI A2 Admission Exam (Health Education Systems Inc.
Admission Assessment Test)
As of August 2007, the HESI A2 entrance exam will replace the Nelson Denny. This exam for
required as part of the application process to the NAU School of Nursing program. A file in the
Testing Coordinator’s office contains information about the HESI A2 exam. HESI technical
support and ordering can be reached at 1-800-950-2728.
    The HESI A2 is 5 hours long and consists of 9 sections. These sections are described in
       detail at http://evolve.elsevier.com/staticPages/i_reach_exams_assessment.html
    In addition, students taking the HESI A2 will have 1 hour to complete the Nursing Essay
       exam. The essay exam consists of one question and is limited to a one page, double-
       spaced response.

Location               CTC – Psychometry
Format                 Internet/Computer-based
Scheduled Time         6 hours during Psychometry hours
Application?           No
Cost                        $40 proctoring fee
                            Student purchases test first through the School of Nursing
                               for a fee of $25.
Forms of Payment       Cash, check, money order, or credit card
Repeat testing         One attempt per application cycle
Results - unofficial   Immediate


                                          - 85 -
                                                                            Revised 4/20/2011
Results - official    Immediate
Cancellation Policy   24 hours
Results valid for     Unknown
Website               www.hesiinet.com
Phone Number          (800) 950-2728
Test Center Number    None
Notes/Instructions    School of Nursing application deadlines are
                           Fall semester – March 15
                           Spring semester – September 15

Registration procedures for the HESI A2 Exam
      1. Student purchases the HESI A2 through the School of Nursing website for $25

          Northern Arizona University
          School of Nursing
          Voice: (928) 523-2621 or (928)523-6717
          Fax: (928) 523-3600
          nursing@nau.edu
          http://www.nau.edu/nursing/applications.php

      2. Student schedules a time to take the exam with CTC. Please verify with the student
         that they have purchased their exam before scheduling.
      3. Please do not schedule the HESI A2 unless the student has purchased their exam
      4. Inform the student that they need to bring their HESI A2 purchase receipt and 2 forms
         of identification to their exam appointment
      5. CTC will verify purchase prior to test time. If the student shows up for their
         appointment and have not purchased their exam, they will not be allowed to test. The
         student will have to purchase their exam and then reschedule it at a later date. No
         refund will be issued.


Administrative procedures for the HESI A2 Exam
   1. Verify that the student has purchased their exam. The student should bring their HESI A2
      test purchase receipt to their appointment
   2. CONFIRM with the student which HESI exam they are taking – Exit or Entrance
   3. Ask the student to fill out the green HESI A2 candidate sheet with their information.
      Have the student stand away from the computer while you do the following:
   4. Go to http://www.hesiinet.com/
          a. Under the Students heading, click on Start taking an exam
          b. When the dialog box appears, click run
          c. If another dialog box appears, click run
          d. A secure browser will open
          e. Under If You Do Not Have An Evolve Account enter the student’s information
              from the half sheet
                  i. First name
                 ii. Last name


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                                                                                 Revised 4/20/2011
                 iii. Email address
                 iv. PeopleSoft or ―empl‖ ID
          f. Enter the access code (case sensitive) discreetly without allowing the student to
              view it and click login
   5. The exam should begin. Collect the green HESI A2 candidate sheet and file it in the vault
      in the HESI A2 sheet folder
   6. When the student has completed their exam, administer the Nursing Essay.
   7. The student has 5 hours to complete the HESI A2. They can take a short break but the
      student’s time will not be extended

Administrative procedures for the Nursing Essay
   1. After the student has completed their HESI A2, they are required to complete the essay
      portion.
   2. If the student does not have time to take the essay, they can schedule it at a later date
      without additional charge.
   3. The instructions for the essay portion are located in the filing cabinet in the vault – right
      side, top drawer.
   4. Make sure the HESI A2 exam is completed and exit the secure browser.
   5. Open Microsoft Word and give the student the instructions
   6. Tell the student to print their essay before closing Word. Inform them to make sure it
      prints before exiting.
   7. The student has 1 hour to complete the essay
   8. Collect the essay and essay instructions and put them back in the vault
   9. Send the essays weekly via campus mail to:
           a. Tony Trujillo
               Student Recruit/Retention Specialist
               Northern Arizona University
               School of Nursing
               PO Box 15035
               Flagstaff, AZ 86011
               Work: (928) 523-2621
               Fax: (928) 523-3600
               antonio.trujillo@nau.edu

HESI A2 troubleshooting
If you experience problems with the HESI A2 contact
     Tony Trujillo at x2621 in the School of Nursing
     HESI tech support at 800-950-2728.

Incident Report
A file in the Testing Coordinator’s office contains incident reports related to testing. Whenever
and irregularity, incident, case of academic dishonesty, or customer complaint occurs in testing,
an incident report should be written and filed. Copies of the report should be given to the CTC
Director. Creation of an incident report does not eliminate the need for the creation of an
irregularity report, center problem report, or other documentation required by the testing
company, agency, or proprietary software.


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                                                                                  Revised 4/20/2011

Institutional Testing Report
Several files in the Testing Coordinator’s office contain Institutional Testing Reports. The
Institutional Testing Report is a summary of testing data and revenue that is compiled monthly
on an Excel spreadsheet. The report includes numbers from all testing programs administered by
Counseling & Testing with the exception of Testing at Orientation. Testing at Orientation data is
compiled in a separate report. Numbers from Locally Prepared Exams not taken at Counseling &
Testing are not included in this report. The report is submitted each month to the director of
Counseling & Testing and the director of Health Services. The Institutional Testing Report for
03-04 is already created and is saved on the server at \\guapo\ctc\Testing\TESTING REPORT.
When the fiscal year ends on July 1, a new spreadsheet must be created.
         To enter data onto the Institutional Testing Report for example, open the Excel file
MONTHLY TESTING REPORT SAMPLE . Click on the ―March‖ tab at the bottom of the
screen. Access the CBT honoraria voucher for May 04. See CBT. Enter CBT numbers for
May. Enter the number of hours that that students worked in CBT on weekdays. Enter the
amount that ETS paid to testing staff. Enter the total amount of honoraria. Access the
Psychometry database and numbers for the month. This database is located on the server at
Institutional Testing Database. Click on ―Reports‖. Click on Report by Type of Test. Enter the
first day of the month and the last day of the month and run the report. Enter these totals into the
Institutional Testing Report. Don’t forget to enter total number of credits for Locally Prepared
Exams. Also remember to differentiate between student and non student where appropriate (eg
MBTI or Strong). You do not need to enter financial information for most of these exams as
formulas are already programmed into the spreadsheet. Enter the total number of hours that
students worked in Psychometry during the week. Open the Institutional Testing Database.
Click on Reports Menu. Click on General Summary by Time Period. Enter the first and last day
of the month. Enter the total number of exams under Institutional/Standardized Testing. You
will also need to total the number of administrative fees for the month and enter it onto the
spreadsheet. After the spreadsheet is complete, give a copy to the Directors of Counseling &
Testing and Health Services. Create a report for the file. Attach weekly payment logs for the
month to the file copy. Note that weekly payments are not used to reconcile the report.
Payments for the month may pertain to a test that will be taken during a future month. Payment
logs are attached so that payment disputes can be easily resolved. See Administrative Fee,
Annual Report, CBT, Testing Database, Testing at Orientation.


Kryterion (Drake Kryterion, Inc.)
        Northern Arizona University was contacted by Kryterion to establish a new testing site.
This testing contract has been review and considered, however does not currently fit into our
mission or testing model. Beth Applebee, Director of Health Services, has recommended that we
do not accept the contract at this time. The file will be kept in our records until further notice and
may be considered at a later date. Noted April 3, 2007.


LaserGrade
There is a file with information on the LaserGrade in the Program Coordinator’s file cabinet. The
software has already been installed on four workstations in Psychometry. No schedule has been


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                                                                                Revised 4/20/2011
set up with LaserGrade yet. It is recommended that CTC wait until Fall 2007 to introduce
LaserGrade testing into Psychometry. See Justin for technical support.


LSAT (Law School Admissions Test)
Location                Usually Adel Math
Format                  Paper Based
Scheduled Time          9am on selected dates
Application?            Registration through LSAT website or call center
Cost                    $118
Forms of Payment        Check, money order, or credit card
Repeat testing          Three times in a two year period
Results - unofficial    None
Results - official      Four weeks
Cancellation Policy     Refer candidate to LSAT
Results valid for       Refer candidate to LSAT
Website                 www.lasc.org
Phone Number            (215) 968-1001
Test Center Number      9200
Notes/Instructions

        Center # 9200
        Administered in October, December, and February at the request of the Law School
         Admissions Council.
     Information for supervisors: 800/426-7100.
     Candidates can register online at www.LSAC.org, by telephone at 215/968-1001.
     Information is maintained on the Counseling & Testing website at
         http://www.nau.edu/ctc/testing/admissionstest.htm#lsat.
Several files in the Testing Coordinator’s office contain information, correspondence,
supervisor’s manuals of instructions, a registration bulletin, test center agreement forms, and
rosters, seating charts, and other documentation related to the LSAT. The LSAT is a half-day
standardized exam required for admission to law schools. It measures reading and verbal
reasoning skills important for success in law school and is used as one admission criteria to law
school. The exam consists of five 35-minute sections of multiple choice questions. Four of the
sections contribute to the examinee’s final score. The fifth section is used for research. For
more information about exam content and registration procedures, consult the registration
bulletin.
         When the test center agreement arrives, it is important to schedule the exam and return
the agreement as soon as possible. Documentation pertinent to each exam should be maintained
on file for a minimum of one year. Prior to a test administration, a combination will arrive in the
mail. This combination should be kept secure in the Testing Coordinator’s office and supplied
only to the substitute test supervisor immediately before the testing date. Test materials will
arrive in two shipments. The first shipment will contain a roster and honoraria vouchers.
Testing staff for the exam can be arranged at this time as per instructions in the supervisor’s


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                                                                                Revised 4/20/2011
manual. The second shipment comes in the form of a padlocked crate. The testing coordinator
should inventory the crate’s contents immediately after it arrives. Use the combination received
previously to open the box. Once the inventory is complete, mail back a materials receipt
confirmation post card that will be enclosed in the shipping container. Lock and seal the box
until test administration day.
        A few notes about staffing this exam: regarding staff pay, pay rates are not listed in the
supervisor’s manual. It is listed on the honoraria voucher. Each staff person completes an
honoraria voucher. It is a scantron sheet. Do not make duplicates of this form. It is not
necessary to keep copies of complete vouchers on file. Supervisor pay for the exam starts at
$112. Room Supervisor pay starts at $86. Proctor pay starts at $70. Pay increases incrementally
as the number of examinees increases. For more information about test administration
procedures, see the test supervisor’s manual.
        For any administration that has more than thirty candidates or requires the use of more
than one testing room, LSAC should be charged an administration fee of $100. Submit the
invoice to the Law School Admission Council, 661 Penn ST #2000-T, Newtown PA 18940.
        A final note about the LSAT, there is a test administration date during the month of June.
However, because the exam date is on a Monday and conflicted with summer programs taking
place in the Math Building, it was decided to not offer the exam on this date at NAU. If in the
future, testing is offered during the June testing date, the exam should be scheduled in a building
other than Adel Math.
     See ACT, Testing Calendar, Testing Database, Testing, Rooms, Testing Staff.

MAT (Miller Analogies Test)
Location                CTC – Psychometry
Format                  Computer Based (Paper available in rare cases)
Scheduled Time          2 hours in Psychometry
Application?            No
Cost                    $60 (Fee will increase to $75 in September 2007)
Forms of Payment        Cash, check, money order, or credit card
Repeat testing          Yes with a valid ―Retest Admission Ticket‖
Results - unofficial    Immediate
Results - official      Four weeks
Cancellation Policy     24 hours
Results valid for       Five years
Website                 www.milleranalogies.com
Phone Number            (800) 622-3231
Test Center Number      4018
Notes/Instructions

      Candidates can register using the Online Test Registration System.
      Unofficial Score reports for the CBT version are issued immediately and official score
       reports arrive to candidate and schools selected about four weeks after the examination
       date.




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                                                                                Revised 4/20/2011
       Retakes for the MAT are permitted as long as the candidate has a ―Retest Admission
        Ticket‖ if they have taken the exam in the previous 12 months (these should come with
        score report from previous test). If they do not have Retest Admission Ticket they need to
        request a new one from MAT. There is no limit to the number of times a candidate can
        take the exam.
The MAT is administered in Psychometry at the Counseling & Testing Center at the request of
the Psychological Corporation. CBT instructions and software are on file in the Psychometry
vault. Old paper based materials for the MAT exams are kept in locked file cabinet in the
Psychometry Vault. Candidate Information Booklets that include sample questions are kept at
the front desk. Information about the MAT is maintained at the CTC website at
http://www.nau.edu/ctc/testing/admissionstest.htm#mat. This exam is used for admission for
graduate programs. The exam is administered in Psychometry by the Testing Coordinator or
designated staff only. The exam consists of 100 multiple choice analogy completion questions.
Although examinees are given only fifty minutes to complete the exam, appointments last for
two hours. An additional hour is required to complete demographics information on the answer
sheet.

Scheduling MAT Exams – CBT version (New)
This exam is administered in Psychometry on a computer. Registration can be done by the
student in the Online Test Registration System. Notify the examinee that state picture
identification is required. Also notify the examinee of the 24-hour cancellation policy. The
examinee must cancel twenty-four hours in advance of the payment or forfeit the $60 fee.


Special Accommodations for MAT
      Candidates must have documented ADA disability to quality for services.
      Candidates must fill out the ―Accommodations Request Form‖ in the MAT Candidate
       Information Booklet.
      Students who have already registered with DR can have a letter explaining specific needs
       and requesting special accommodations sent from DR to Julie Hammond. Once the letter
       arrives and Accommodation Request Form is received, an appointment can be made.
      Students that are not registered with DR can have a letter written by a licensed
       Psychologist or other qualified persons, describing the disability and services requested.
       The letter needs to be sent to Julie Hammond along with the Accommodation Request
       Form for evaluation before the appointment can be scheduled.
      If there is a student needing extended time on the MAT, the only action required is to
       select an extended test length on the Admin station MAT registration web site.

Administering MAT Exam – CBT version (New)
Only the Testing Coordinator or a qualified deputy can administer the MAT.
   1. Check the examinee’s identification; have her complete the daily testing log. Ask the
       examinee if she has taken the examination before. If she has, she must submit a test
       admission ticket. (Use the ticket to assign the appropriate test version to the examinee.)
   2. Open the MAT registration web site and log in. login: nautesting password: nautesting
   3. On the main screen, click on Registration.



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                                                                                 Revised 4/20/2011
   4. Enter candidate registration information.
   5. Print admission ticket and have student verify for errors. If errors are found, click edit, fix
       mistakes and reprint the admission ticket.
   6. Log into MAT workstation using the password and login in step 2..
   7. Student will sit down and enter information from admission ticket.
   8. Have student complete the demographic section that appears on the computer.
   9. This will be followed by instruction and the test.
   10. The test is timed on the computer and student will be able to see this. No need for a timer
       to be set by Proctor.
   11. A copy of the Unofficial Score Report can be printed from the Registration tab in the
       MAT proctor website.
   12. When examinee is finished there is no paperwork to be done. They are dismissed and
       scores will be reported to the student and the schools selected within four to six weeks.
   13. When updating ―Attendance‖ in the Online Test Registration System, please indicate the
       MAT Form number in the ―Forms‖ line. (Form 21).


Scheduling MAT Exams – Paper Based (Old)
This exam is no longer being offered by CTC, except for in rare cases. If a student has questions
about taking the paper based version, please forward them to the Testing Coordinator. The exam
is administered in Psychometry by the Testing Coordinator only. To schedule the exam, first
check if there are any other MAT tests on the calendar. Attempt to double book as many of these
exams as possible. If you are not able to book the MAT with another MAT already on the
calendar, check the Testing Coordinator’s calendar to verify that she is available. If she is
available and Psychometry is open at the requested time, schedule the exam both the
Psychometry and the Testing Coordinator’s Calendar for one and a half hours (30 minutes for
registration and 60 minutes for testing.) Charge the examinee $60 as of September 1, 2004 and
process the payment through the cash register. Notify the examinee that state picture
identification is required. Also notify the examinee of the 24-hour cancellation policy. The
examinee must cancel twenty-four hours in advance of the payment or forfeit the $60 fee.

Administering the MAT – Paper Based (Old)
Only the Testing Coordinator or a qualified deputy can administer the MAT. Retrieve the MAT
lock box from the vault.
    1. Check the examinee’s identification, have her complete the daily testing log, and enter
       her information into the database. Ask the examinee if she has taken the examination
       before. If she has, she must submit a test admission ticket. (Use the ticket to assign the
       appropriate test booklet to the examinee.)
    2. Obtain an Examinee Instruction Booklet and answer sheet from the lock box. Seat the
       examinee and instruct her to complete the answer sheet following the block by block
       instructions in the instruction booklet. Tell her to raise her hand when she has completed
       pages one through three. This takes most people about forty-five minutes.
    3. As the examinee completes the answer sheet, remove a test booklet from the lock box.
       There is an MAT rotation record in the same folder with the test booklets. Enter
       information onto the rotation record.



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                                                                                Revised 4/20/2011
   4. Complete a Test Center Scoring and Identification Sheet. This will later be mailed to
      MAT.
   5. Complete the MAT Roster form. File the yellow copy in the box under MAT Rosters.
      The white copy will be mailed to MAT with the answer sheet and Identification Sheet.
   6. When the examinee raises her hand, bring her a test booklet and collect the examinee
      instruction booklet. Help her to complete the blocks on page four of the answer sheet.
          a) W is today’s date.
          b) X is the test center number: 4018
          c) Y is the test booklet number, four digits that appear in the upper right hand corner
               of the test booklet.
          d) Z is the test form, three letters that appear in the upper left hand corner of the test
               booklet.
   7. Tell the examinee to read the directions on the front cover and answer the sample
      questions. When she is finished she should raise her hand. When you raise your hand in
      return, she should begin the exam. She will have fifty minutes to complete the exam and
      you will give her a ten minute warning.
   8. After forty minutes have passed, give the examinee a ten minute warning. When fifty
      minutes have passed, collect the exam. Tell the examinee that scores will arrive at her
      home and programs she selected in about four weeks. Along with scores, she will receive
      a ―Test Readmission Ticket‖. She will have to maintain the readmission ticket in her
      records in the event she needs to sit for the MAT again.
   9. Re-file the test booklet at the back of the folder in the lock box. Place the answer sheet,
      roster, and identification sheet in an MAT mail-back envelope. (You can find these
      envelopes on the fifth shelf from the bottom in the vault. Mail the contents to MAT.

Additional MAT Procedures
Periodically, MAT will send rosters back to the center. Match these rosters with the yellow
copies in the lock box and staple them together. If no record exists for an examinee on the
roster, notify MAT. Quarterly, MAT will send billing statements to the center. Cross reference
the rosters with the invoice to verify that CTC has been billed correctly. Submit the invoice for
payment by the Office Supervisor. File other documents under MAT correspondence in the lock
box. For procedures regarding changing or adding MAT examiners and deputies, refer to Center
Supervisor Change in this manual.

MBTI (Myers-Briggs Type Indicator)
Location               CTC – Psychometry
Format                 Computer Based
Scheduled Time         1 hour during Psychometry hours
Application?           No
Cost                   $15 for NAU Students / $25 for Non-Students
Forms of Payment       Cash, check, money order or credit card
Repeat testing         Unlimited
Results - unofficial   None
Results - official     3-5 Business days



                                          - 93 -
                                                                                Revised 4/20/2011
Cancellation Policy     24 hours
Results valid for       N/A
Website                 N/A
Phone Number            N/A
Test Center Number      N/A
Notes/Instructions      Results for students will be sent to the Career Services office for
                        interpretive service. Non-students can have results email to them
                        or can be contacted to pick up results at CTC front desk.

        A file in the Testing Coordinator’s office contains materials related to the Myers-Briggs
Type Indicator. Examination linkage documents for the MBTI are located in the file cabinet in
the Psychometry vault, second drawer from the top. CTC is now administering the exam through
the online testing system.
        The MBTI is a psychological instrument used to assess an individual’s preferences such
that the individual is placed into a type. This information can be used by career or academic
advisors to predict an individual’s fit in a particular career or field. Counseling & Testing
provides this assessment to students and alumni referred from Career Services. Counseling &
Testing also provides this assessment for individuals referred by CTC counselors. If an NAU
faculty person requests a group administration, arrangements will be made with the faulty
member for that specific group.
        This exam is a psychological assessment and should only be interpreted by a trained
counselor or career advisor. Therefore, it is Counseling & Testing policy that results not be
given directly to the student. If the student has not been referred by a specific counselor at CTC
or professor on campus, results should be sent to Career Services. If the student is referred for a
class or is part of a group administration, results should be given to the instructor and not the
student. When the student is referred by a CTC counselor, results should be included in the
student’s psychological record but not given directly to the student. Since career counseling is
not available to non-students, Counseling & Testing only allows non-students to obtain their own
results. However, non-students should be encouraged to seek career advisement or counseling in
the community. Clients should be told that results will be available in three to five business
days.

Scheduling an MBTI at the Front Desk
      Students must pay $15, non-students and alumni $25. The fee is payable by cash,
       check/money order, or credit card. Payment is due at time of registration. Tell the
       examinee that she must cancel with a minimum of 24 hours notice or forfeit the fee.
      Schedule the examinee in the Online Test Registration System. .
      If the examinee is self-referred and is a student, tell the examinee that results will be
       available in three to five days after the exam at Career Services. Career advisement is
       mandatory for self-referred students taking the MBTI.
      If the examinee is not a student, tell the examinee that her results will be available in
       three to five days at the front office. Encourage the examinee to seek the assistance of a
       career advisor or counselor in the community.




                                           - 94 -
                                                                             Revised 4/20/2011

Administering the MBTI in Psychometry
         1. Check the examinee’s identification and have her sign into the daily testing log.
         2. Log onto the SkillsOne website at https://online.cpp.com/
         3. Enter the LOGIN and PASSWORD - skip USERID
         4. Select the MBTI® Step I (Form M) and click ―Begin.‖
         5. The test is not timed.
         6. Once the examinee has completed the exam the Program Coordinator will be
            notified by e-mail that an assessment has been completed.
         7. Notify the candidate that scores will be sent to the Career Services Department
            (for students) within 3-5 days (usually less) and they need to contact Career
            Services X3811 to make an appointment.
         8. Non-students can pick up scores after 5 business days at the front desk or may
            requested that the scores be e-mailed to them (Adobe Acrobat Reader required to
            view results).

Scoring the MBTI
  1. Log on to the SkillsOne Administrative website at https://www.skillsone.com/index.asp .
  2. Enter the LOGIN and PASSWORD
  3. Click on ―Generate Reports‖ tab
  4. Select ―MBTI Form M‖ from the ASSESSMENT TAB
  5. Select ―MBTI Profile‖ from the REPORT Tab
  6. Select a batch name if indicate (optional)
  7. Click ―Continue‖
  8. Check the box next to each name that you want to score
  9. Click ―Generate Report‖
  10. It will take a few seconds. Then you will see the options to ―Download‖ or ―Email‖
  11. To download, it will require Adobe Acrobat Reader. Then print report.
  12. To email, it will generate an email to the student at the email that they listed on the
      assessment.
  13. When finished printed and/or emailing, click ―Done‖
  14. To archive reports click on the ―View User Log‖ tab and select the test. Check the
      ―Archive‖ box next to each name that you want to archive, then click ―Archive Now‖.
  15. To reopen archived reports on the ―View User Log‖ tab and select the test. Then click on
      ―Open Archive.‖ Check the box next to each exam that you want to restore, and then
      click ―Restore.‖
  16. Score will be stored online for one year from the date of administration. After that time
      they are automatically deleted and the candidate will have to retake the assessment.
  17. For detailed instructions on other functions on the SkillsOne website, click on the ―How
      to Use Your Online Assessment System‖ tab.

Delivering MBTI Results
     Remove MBTI results from the ―to be delivered‖ box in vault or at the front desk. Hand-
      deliver these results to Career Services.
     For group administrations results can be emailed to the instructor.




                                        - 95 -
                                                                             Revised 4/20/2011

MCAT (Medical College Admissions Test)
MCAT is not offered at NAU and is available at

Flagstaff - 5368
Prometric Testing Center
2615 N Fourth St
Suite 8
Flagstaff, Arizona 86004
United States of America
(928)774-0382


Location               Usually Adel Math
Format                 Paper Based
Scheduled Time         8am-5:30pm on selected dates
Application?           Registration through MCAT
Cost                   $200
Forms of Payment       Check, money order, or credit card
Repeat testing         Refer candidate to MCAT website
Results - unofficial   None
Results - official     Eight weeks
Cancellation Policy    Refer candidate to MCAT website
Results valid for      Three years
Website                http://www.aamc.org/students/mcat/
Phone Number           (319) 337-1357
Test Center Number     0086
Notes/Instructions     Will be moving to Computer Based exam format in 2007

       Center # 0086
       Administered at the request of AMACS and ACT during March and August at the
        Counseling & Testing Center.
     Contact ACT at (800) 553-6244 for test administration information.
     Information is maintained on the CTC website at
        http://www.nau.edu/ctc/testing/admissionstest.htm#mcat.
     Examinees can register through the AMCAS website at
        http://www.aamc.org/students/mcat/ or by calling (202) 828-0600. Preparation materials
        are also available through the site.
     The exam costs $200. Examinees pay the AMACS.
     Brochures are available at the front desk.
A file is maintained in the Testing Coordinator’s office about the MCAT. The file contains a
copy of the supervisor’s manual, rosters, honoraria vouchers, test center agreements, and other
materials relevant to the MCAT. This exam is administered to applicants to Medical Colleges.
Examinees register through the AMACS website or by calling (202) 828-0600. According to
information released by the AMACS, The MCAT assesses facility with scientific problem


                                         - 96 -
                                                                                 Revised 4/20/2011
solving requiring mastery of basic science concepts, critical thinking, and writing skills. The test
consists of 4 sections: Physical Sciences, Verbal Reasoning, Writing Sample, and Biological
Sciences.
        Twice annually, ACT sends test center agreements to CTC. These should be completed
and returned to ACT as soon as possible. The exam can be added to the testing calendar and
room reservations can be made at this time. A roster will be sent to the test center about three
weeks prior to the exam. Proctors and room supervisors can be hired at this time. See the
supervisor’s manual for staff ratios. Additional examination materials are sent about two weeks
prior to the exam. These materials should be inventoried and secured in the vault. Test booklets
arrive the week of the exam. These should be inventoried against the picking plan that is
contained in the original shipment. The first of three colored receipt of test materials forms
should be completed at this time. The MCAT requires finger printing of examinees. For more
information about test administration procedures, consult the supervisor’s manual. If the exam
exceeds thirty examinees or requires the use of more than one testing room, ACT will be billed
$100 for the exam. Submit the invoice to ACT, PO BOX 168, Iowa City, IA 52244-9986.
Materials (rosters and duplicates of honoraria vouchers) should be maintained on file for one
year after the test administration. Data regarding the administration is entered in the Institutional
Testing Database. See ACT, Testing Calendar, Testing Database, Testing Rooms, Testing Staff.

MMPI-II (Minnesota Multiphasic Personality Inventory-II)
Location                CTC – Psychometry
Format                  Paper Based
Scheduled Time          Refer all candidates to Program Coordinator
Application?            No
Cost                    $25
Forms of Payment        Cash, check, money order, or credit card
Repeat testing          Refer all candidates to Program Coordinator
Results - unofficial    None
Results - official      Mail in scoring – several weeks
Cancellation Policy     24 hours
Results valid for       N/A
Website                 Refer all candidates to Program Coordinator
Phone Number            Refer all candidates to Program Coordinator
Test Center Number      Refer all candidates to Program Coordinator
Notes/Instructions      Refer all candidates to Program Coordinator

The MMPI-II is a highly controlled psychological testing instrument that is used to make
psychological diagnosis. Materials for the MMPI-II are kept in the filing cabinet of the
Psychometry vault. All exams are now sent in for scoring by mail. (old- Exams are scored using
the scanning computer in room 145. Use the Microtest software to score the exam). Counseling
& Testing will score and administer this exam to specific qualified individuals for a fee of $25.
These individuals are limited to clients of counselors that work at the Counseling & Testing
Center. Qualified faculty from NAU Education and Psychology may also request group scoring
and administrations. Finally, graduate students referred by qualified faculty from Psychology



                                           - 97 -
                                                                              Revised 4/20/2011
and Education may also administer the exam to their clients and have the exam scored at our
center. It usually takes individuals approximately 1.5 to 2 hours to complete the MMPI-II.
Schedule individuals in a two hour block of time on the Psychometry calendar. Under no
circumstances will this exam be administered to members of the public who are not NAU
affiliated and do not have the appropriate referrals. Under no circumstances will results
be given directly to the client. Results will only be delivered to the referral source. Under
no circumstances will CTC administer or score this exam on behalf of a counselor from the
community. Refer all inquiries about this examination, requests for scoring or administration to
the Testing Coordinator.

Procedures for scoring the MMPI-II (OLD)
Answers must be entered on a machine scoreable MMPI-II protocol found in the Psychometry
Vault. To score the MMPI-II, boot up the scanning computer in room 145. Log on using the
Psychometry login and password. Switch the scanner on.
   1. Select Programs, Microtest Q, Microtest Q 5.08.
   2. Click on scanner entry.
   3. Record the batch number then click on OK. You will see a scanning processing window.
   4. Separate the protocol at the perforation and insert the pages one at a time face up
       (caterpillar marks down) into the scanner.
   5. When the sheets have scanned successfully, click on done.
   6. Check the status of the scan. Regardless of whether it needs editing, select the exam and
       click on edit.
   7. Select ―View Errors Only‖.
   8. Enter the name of the examinee and correct all highlighted answers.
   9. Click on save. At the next window, click on save again.
   10. Skip verification
   11. Select the exam and click on print report.

Checking Number of Administrations for the MMPI-II
   1. Click on Inventory at the top of the screen.
   2. Select View from the drop down list
   3. Scroll down the list that appears and check the left column for the number of available
      administrations. We use the MMPI-II Extended Profile Report.
   4. Click on OK when you are done.

MPJE (Multistate Pharmacy Jurisprudence Exam)
The MPJE is no longer offered at NAU. ETS has discontinued this exam in the CBT version as
of May 1, 2005. It can only be taken at Thompson Prometric Testing Centers. This exam is
administered to pharmacists as part of state licensure requirements. Examinees register by
submitting a registration form and fee as directed to the state board of pharmacy from which they
are seeking licensure. Information about this exam can be obtained from NABP website. .




                                          - 98 -
                                                                               Revised 4/20/2011

MPRE (Multistate Professional Responsibility Examination -
National Conference of Bar Examiners)
A file in the Testing Coordinator’s office contains information and materials related to the
MPRE. Many states require this exam before attorneys can be licensed. It is an ethics exam.
Periodically, Counseling & Testing will administer this exam to one candidate at the request of
ACT. The last time the exam was administered here was in March of 2002. The test center
number is 000930. This exam is administered as a weekend standardized exam. For more
information, see ACT.

NAPLEX (North American Pharmacist Licensure
Examination)
The NAPLEX is no longer offered at NAU. ETS has discontinued this exam in the CBT version
as of May 1, 2005. It can only be taken at Thompson Prometric Testing Centers. This
examination is offered to candidates for pharmacy licensure. Information about this exam can be
obtained from NABP website.

NASD (National Association of Security Dealers)
Not offered at NAU. This exam his given at Thompson Prometric Testing Centers. Candidates
interested in taking this exam can call NASD at 301-590-6500 or go to NASD website.

National Association of Purchasing Managers
A file in the Testing Coordinator’s office contains a test center agreement form for the National
Association of Purchasing Managers Exam. It was last administered in 1997 at the request of
ACT. The site number is 1201. See ACT.

NBCC (National Board of Certified Counselors)
Location               Usually Adel Math
Format                 Paper Based
Scheduled Time         9am-1pm on selected dates
Application?           Registration through NBCC
Cost                   Refer candidate to NBCC
Forms of Payment       Refer candidate to NBCC
Repeat testing         Refer candidate to NBCC
Results - unofficial   None
Results - official     Six weeks
Cancellation Policy    Refer candidate to NBCC
Results valid for      Refer candidate to NBCC
Website                http://www.nbcc.org
Phone Number           (336) 547-0607
Test Center Number     9035 or 7031
Notes/Instructions



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                                                                               Revised 4/20/2011
        Site # 9035/7031
        Administered in fall and spring at the request of PES and the NAU Department of
         Educational Psychology.
      Contact NBCC at 336/547-0607 (This number can be used for test administration and
         registration information).
      NBCC maintains a website at http://www.nbcc.org/index.htm.
      Information about this exam is maintained on the CTC website at
         http://www.nau.edu/ctc/testing/national2_certification_and_licen.htm#nbcc.
The NBCC exams are administered to master level counselors and psychologists seeking
certification in counseling. The exams are administered twice annually at NAU usually at the
request of Ramona Mellot in Ed. Psych. PES is the contracted testing company. A file in the
Testing Coordinator’s Office contains information, documentation, and a supervisor’s manual for
the exam. A test center agreement form will arrive in the mail about two months prior to each
administration. Complete and return this form immediately and add these testing dates to the
Testing Calendar. About two weeks prior to each test administration, materials will arrive by
UPS. These materials should be inventoried immediately and a fax confirmation notice should
be sent to PES. After each administration, copies of the roster, honoraria voucher, seating
charts, and of all answer sheets must be made. These documents must be maintained on
file for one year. For more information about administration procedures, consult the
supervisor’s manual. If the exam exceeds thirty candidates or requires the use of two testing
rooms or more, PES (not NBCC) should be sent an invoice for a $100 administration fee. See
PES, Testing Calendar, Testing Database, Testing Staff.

NBPTS (National Board for Professional Teaching Standards)
Location
Format
Scheduled Time
Application?
Cost
Forms of Payment
Repeat testing
Results - unofficial
Results - official
Cancellation Policy    More than three days prior to test date - $50 reschedule fee
Results valid for
Website
Phone Number
Test Center Number
Notes/Instructions




                                         - 100 -
                                                                              Revised 4/20/2011
The NBPTS is a computer-based exam and offered at

Flagstaff – 5368
Prometric Testing Center
2615 N Fourth St
Suite 8
Flagstaff, Arizona 86004
United States of America
(928)774-0382



The exam assesses knowledge in a variety of certification areas and is required by many states
for teacher and education professional credentialing. All of the test items are essay questions.
First fist time and retake examinees can register and reschedule through the national board; for
more information, visit the national board website at http://www.nbpts.org/. Candidates
requiring special accommodations must contact ETS Disability Services at (866) 387-8602 or
(609) 771-7780. Only first time examinees can register through the center. For procedures for
registering first time examinees at the center, consult the P3. There is a $45 rescheduling fee
each time a candidate reschedules their appointment. Examinees must reschedule at least four
business days in advance of appointments. Candidates are required to call NBPTS immediately
after rescheduling their appointment to make arrangements to pay the rescheduling fee. A
candidate must present one form of primary ID bearing her name, a recent photograph, and the
candidate’s signature. Assessment scores are not provided at the test center. Refer questions
regarding test results to NBPTS at 1-800-22TEACH. Examinees are not given scratch paper for
this exam. Instead, examinees are given a dry erase board and markers. You can find these in
the keyholes in room 129. Consult the P3 for more information about test administration.

Registering NBPTS Examinees (Front Desk) (old backup)
Examinees usually register through the national board. However, first time examinees can
register through the testing center if they prefer. Examinees should be encouraged to register
through the national board. However, if the examinee prefers to register at the test center,
consult the P3 for registration procedures. No walk-ins are permitted. To register examinees
who have paid and signed up through the national board, request the examinees eight digit ATT
(Authorization To Test). The examinee must also provide a two-digit certification number. This
two digit number signifies the NBPTS subtest that the examinee wishes to take. Obtain an
appointment slip from the blue CBT folder and complete it as follows:
             Test Name (NBPTS)
             Candidate’s Name (first, middle initial, and last)
             Candidate’s Social Security Number
             Candidate’s Date of Birth
             Candidate’s address she wants her scores sent
             Candidate’s home telephone number
             Candidate’s work telephone number or other number they can be reached at
               (optional)
             Today’s date
             Skip credit card payment and write their 8-digit candidate number and 2-digit
               certificate number on the check number line


                                         - 101 -
                                                                                Revised 4/20/2011
              Date requested to take exam
              Scheduler’s initials

Registering NBPTS Examinees (CBT) (old backup)
   1.  Grab ½ sheet of paper from Blue CBT scheduling folder and take it back to CBT.
   2.  Go into S/R system and click enter to make appointment.
   3.  Select NBPTS from the group selection screen and press enter.
   4.  Select the assessment that the candidate will be taking as shown on his/her authorization
       to test.
   5. Pick the date that the candidate has requested and select enter once it is highlighted.
   6. Make sure that there is availability to test.
   7. Press Control+Enter simultaneously to reserve the appointment time. The Enter id box
       appears.
   8. Type in the candidate’s 8-digit candidate id number.
   9. Enter in the client’s information in the rest of the designated fields.
           a. Enter in client’s 8-digit ATT number then press enter
           b. Enter the client’s 2-digit certificate number
           c. Enter in the client’s first name
           d. Enter in the client’s middle initial
           e. Enter in the client’s last name
           f. Enter in the client’s night phone
           g. Enter in the client’s day phone (and extension, if given)
           h. Enter in the client’s birth date
           i. Enter in the client’s address, city, state, and zip
           j. Enter any notes if necessary
   10. Save the information when prompted after completing all required fields.
   11. Write down the confirmation number once the appointment has been submitted to ETS.
   12. Select make another appointment or exit the scheduler.
   ***Cancellations/Reschedules incur a charge of $45.

NCTA (National College Testing Association)
A file in the Testing Coordinator’s Office Contains information about the NCTA. The NCTA
website is http://www.ncta-testing.org/. This professional organization for testing professionals
contains several useful services including the testing consortium and a list serve. The testing
consortium is how CTC receives most of its referrals for proctored exams. The list serve is
extremely useful way to pose questions about testing. You must be a member of the NCTA to
join the list serve. It is highly recommended that the Testing Coordinator be a member of the
NCTA.

Nelson-Denny/Nursing Writing Exam
This exam is no longer being offered. As of April 2007, the exam
is no longer being used by the Nursing program. An alternative



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                                                                               Revised 4/20/2011

exam is being researched. Please contact the Nursing program at
(928) 523-2671 for more information
Location               CTC – Psychometry
Format                 Paper and Computer Based
Scheduled Time         2 hours during Psychometry hours on computer
Application?           No
Cost                   $15
Forms of Payment       Cash, check, money order, or credit card
Repeat testing         If authorized by the Nursing Department – no limits
Results - unofficial   None
Results - official     Refer candidates to the Nursing Department
Cancellation Policy    24 hours
Results valid for      Refer candidates to the Nursing Department
Website                None
Phone Number           Department of Nursing X6717
Test Center Number     None
Notes/Instructions

The Nelson-Denny portion of the test is a standardized literacy exam. A file in the Testing
Coordinator’s office contains information and correspondence regarding the Nelson-
Denny/Nursing Writing Exam, an entrance exam for applicants to the 4 year program. The
Counseling & Testing Center will collect $15.00 from each applicant taking the exam to cover
the costs of administration and materials. $3.00 of each exam fee collected will be transferred to
the Department of Nursing, for material costs incurred, twice a year. (End of September and
March – to follow deadlines of the exam) It is timed. A test administrator would have to record
the actual time it took for the applicant to complete this each of the two parts of the literacy
exam. The second part of the exam is an essay. The Department of Nursing will provide
materials necessary for the Nelson-Denny exam and will score all answer sheets and evaluate the
essays. The contact person at Nursing is named Penny Walior x6717. Penny Walior will also
handle any exams that will be taken as Correspondence exams at another location. Please
refer any student wishing to take the exam at another location to Penny.

Scheduling an appointment:
   The Department of Nursing will notify applicants to contact the Counseling & Testing
     center to make an appointment in sufficient time to meet application deadlines.
   Student will need to pay the $15 fee prior to scheduling an appointment. All payments
     forms are accepted.
   The test will need to be scheduled in the Online Test Registration System.

Administering the Exam in Psychometry
         Verify examinee with photo identification.
         Have examinee sign in. (Note either Form G or H on Daily Testing Log)
         The written portion of the exam must be done first.



                                          - 103 -
                                                                               Revised 4/20/2011
              Make sure students read the Preliminary Directions on the back of the self-
               scorable answer sheet before starting the exam.
              Administer the Nelson-Denny exam according to the published directions for
               written administration (35 minutes). Part 1 is 15 minutes and Part 2 is 20 minutes
               including a one minute reading rate that needs to be accurately timed. Also, start
               and end times for both parts will need to be recorded.
              The student can then begin the writing sample essay on computer with a word-
               processing program that will be timed for 1 hour.
              The two computers that are set up for this do not have a log-in. Just turn on the
               computer. Word will automatically come up. Nothing else can be accessed from
               these computers. Once the student has left, restart the computer for the next
               student and shut down at the end of the day.
              Hand the student the instructions for the essay. Instruct the student to check over
               the essay carefully when finished and raise their hand when ready to print. Print to
               the Canon printer at the Front Desk (for quality).
              Dictionary, thesaurus and spell check use is acceptable for the essay.
              Important: Advise the student NOT to close the word application at all until a
               hard copy has been printed! The documents will not save. The computers are set
               up to automatically erase all information once the application is closed. There is
               no way to retrieve lost documents.
              The Counseling and Testing Center will forward answer sheets and printed essays
               to the Department of Nursing via NAU inter-department campus mail. Send to
               Penny Walior at Box 15035.
              Notify Testing Coordinator when there are 5 answer sheets remaining and the
               Nursing Department will be notified to order more.


Retakes
Student wanting to retake the Nelson-Denny should first contact Penny at the nursing
department. She will score the exam and advise student on retaking the exam. If it is determined
by Penny that the student needs to retake the exam, they may do so. The student will have to re-
pay the $15. However, some students will only need to retake the written test. The essay may not
be needed. Penny Walior can be reached at x6717.


Extended Time for ESL Students
Students who have been identified as ESL (English as a second language) are given an extra 20
minutes on the reading comprehension portion of the exam. The Nursing Department will issue a
letter to authorize those students for extended time. Please refer these examinees to the Program
Coordinator for scheduling.




                                          - 104 -
                                                                              Revised 4/20/2011

NLN (National League of Nursing)
A file in the Testing Coordinator’s office contains information about the NLN exams. Nursing
graduate students and students participating in the ASN to BSN program sometimes take this
exam at the request of the Nursing Department. The exam is administered in Psychometry and
students are charged a $25 proctoring fee. See Correspondence Testing in this manual. Before
the exam is administered, faculty from Nursing will order the exam and have it sent to the
Testing Coordinator. The Testing Coordinator or delegate may administer the exam as per
procedures detailed in the examination packet.


NMTCB (Nuclear Medicine Technology Certification Board)
CTC is not a testing site for the NMTCB exam. However the exam is given at NAU in the Bank
One Center ACT Online Testing Lab located in the College of Business Building 70, Room 6.
Testing is available Monday, Friday and Saturday from 10-4. Hours are subject to change and
can be verified by calling X3322. To register for this exam candidates should call 1-800-205-
6366 or online at http://www.nmtcb.org .

PAAA PLUS
Location               Usually Adel Math
Format                 Paper Based
Scheduled Time         On selected dates
Application?
Cost
Forms of Payment
Repeat testing
Results - unofficial
Results - official
Cancellation Policy
Results valid for
Website
Phone Number
Test Center Number     A221
Notes/Instructions

     Center # A221
     Administered several times each year at the request of ETS.
     For test administration information, call 800/257-5123
A file in the Testing Coordinator’s office contains information about the PAAA PLUS (Plus
Academic Abilities Assessment). This examination is administered to primary school students
for admission into specialized academic programs. Each year, ETS will send a test center
agreement form. The form should be completed and dates added to the testing calendar. About
three weeks prior to each administration, the Testing Coordinator should verify that the exam has
not been cancelled. If the exam is to take place, a roster and materials will arrive shortly


                                         - 105 -
                                                                                 Revised 4/20/2011
thereafter. Materials should be inventoried immediately. ETS should be notified by telephone if
there are any discrepancies. It is important to note that this exam hardly ever requires more than
one staff person to be hired because there are very few examinees. It should also be noted that
ETS frequently cancels this exam without notifying the testing center. Materials related to each
exam should be maintained for one year. For more information about test administration
procedures, check the supervisor’s manual. See ETS, Testing Calendar, Testing Database,
Testing Rooms, Testing Staff.


PAN (Performance Assessment Network)
         Northern Arizona University was contacted by PAN to establish a new testing site. This
testing contract has been review and considered, however does not currently fit into our mission
or testing model. Beth Applebee, Director of Health Services, has recommended that we do not
accept the contract at this time. The file will be kept in our records until further notice and may
be considered at a later date. Noted April 3, 2007.


PES (Professional Examination Services)
A file in the Testing Coordinator’s office contains information about PES. PES is a testing
company that contracts to deliver several examinations administered at Counseling & Testing.
These exams include AANP, ABPANC, CHES, NBCC, PTCB, etc. PES maintains a website at
http://www.proexam.org/ . They can be reached by telephone at 1/800-457-3926.

Pharmacy Technician Certification Board Exam (PTCB)
This is exam is no longer available at Northern Arizona University. PES has moved the
exam to a computer based format through Pearson VUE. The last administration of the
paper exam was given November 18, 2006. Candidate can now register online for the exam
at www.ptcb.org. –Updated 11/30/06

Location                Usually Adel Math
Format                  Paper Based - old
Scheduled Time          9am – Candidates scheduled to arrive at 8am
Application?            Register online or by phone
Cost                    $129.00
Forms of Payment        Refer candidates to PTCB
Repeat testing          Refer candidates to PTCB
Results - unofficial    Refer candidates to PTCB
Results - official      Results mailed within 60 days
Cancellation Policy     Refer candidates to PTCB
Results valid for       Refer candidates to PTCB
Website                 www.ptcb.org
Phone Number            (800) 363-8012 Fax: (202)429-7576
Test Center Number      0022


                                          - 106 -
                                                                                Revised 4/20/2011
Notes/Instructions

        Center # 0022
        Administered in March and in July at the request of PES.
        For test administration information contact PES at (800) 457-3926.
        For examinee information and registration contact PTCB at (800) 363-8012.
        There is a web site for examinee information and registration at www.ptcb.org.
         Information about this exam has not yet been posted to the CTC website.
A file in the Testing Coordinator’s office contains information, rosters, test center agreements, a
manual and other information about the PTCB. This exam is required by many states for
certification as a pharmacy technician. About two to three months prior to each test
administration, PES will send test center agreement forms. The forms should be completed and
returned to PES as soon as possible; exam dates should be added to the testing calendar and
rooms can be arranged when the test agreement forms are received. About two weeks prior to
each administration, materials and rosters will arrive by UPS. Materials should be inventory and
receipt confirmed by returning a fax confirmation form. Proctors can be hired at this point.
Although this exam does fall under the administration fee policy, it almost never exceeds thirty
examinees or requires more than one room. Extended time examinees usually test in the same
room as standard time examinees. If an administration fee is called for, the bill should be sent to
PES. Materials including rosters, honoraria vouchers, and seating charts should be maintained
on file for one year after each administration. For more information regarding test
administration procedures, consult the supervisor’s manual. See PES, Testing Calendar, Testing
Database, Testing Rooms, Testing Staff.

Praxis Series
Location                Usually CTC – Adel Math if needed
Format                  Paper Based
Scheduled Time          Varied depending on exam – Refer candidate to PRAXIS
Application?            Registration through PRAXIS by phone (800) 772-9476 or
                        online https://test-registration.ets.org/cbsr/cbsrServlet
Cost                    Varies – Refer candidate to PRAXIS
Forms of Payment        Check, money order, or credit card
Repeat testing          Refer candidate to PRAXIS
Results - unofficial    None
Results - official      Four weeks
Cancellation Policy     Refer candidate to PRAXIS
Results valid for       Refer candidate to PRAXIS
Website                 http://www.ets.org/praxis - information or https://test-
                        registration.ets.org/cbsr/cbsrServlet for registration

Phone Number            (800) 772-9476
Test Center Number      04655 01BP
Notes/Instructions



                                          - 107 -
                                                                               Revised 4/20/2011
       Center # 04655 01BP
       Administered several times annually at the request of ETS.
       For test administration or registration information, contact ETS at 800/257-5123.
       Information about the Praxis Series is maintained at the CTC website at
        http://www.nau.edu/ctc/testing/national2_certification_and_licen.htm#nbcc. Information
        about the Praxis is maintained at the ETS website at http://www.ets.org/praxis/.
     Examinees can register through the web site or by mail by obtaining a registration
        bulletin. Bulletins are maintained at the CTC front desk.
     Some of the Praxis is offered only in a paper-based format. For information about
        which exams are offered only in this format, how much they cost, etc, consult the
        registration bulletin or the Praxis website. The Praxis PPST reading, writing, and
        math are offered both as a paper-based assessment and as a computer-based exam
        in CBT. For more information about the Praxis PPST offered in the computer-
        based format, see Praxis I (CBT) in this manual.
A file in the Testing Coordinator’s Office contains information, test center agreement forms,
rosters, and other documentation about the Praxis Series. Registration bulletins on the Praxis are
kept at the front desk. Supervisors’ manuals for the Praxis are maintained in the Psychometry
Vault. Information about the computer-based Praxis can be found in the P3 and in this manual
under Praxis I (CBT). The Praxis Series are several certification exams that are offered to
educators. These test proficiency in a variety of different skill areas. (See the registration
bulletin and the supervisor’s manual for a complete list of skill areas). The exams are also
offered to paraprofessionals in education who are required to take the exam to comply with the
No Child Left Behind Act.
        Once annually, ETS sends a test center agreement. This form should be completed as
soon as possible upon being received. At this point, room reservations should be made for the
exam. The exam is always administered in the Counseling & Testing Center. Adel Math is only
used when an administration is too large to be accommodated in CTC. This exam is extremely
complex and should only be administered by experienced staff. At the moment, only Julie
Hammond, Julie Hammond, and Laura Funk are qualified to serve as test supervisors for the
exam. More testing staff should be developed.
        About two to three weeks prior to the exam, a roster will arrive by mail. At this time,
room supervisors should be hired. Only mature individuals who have experience as room
supervisors and preferably with the Praxis should be hired. Each administration is subdivided
into sessions and groups. There are three sessions throughout the testing day. Staff must be
hired for each session. Each group within a session requires a room supervisor and a testing
room. Consult the supervisor’s manual before attempting to hire staff for the exam. The roster
will provide totals on the numbers of individuals testing within each session and in each group.
See Testing Staff. Materials arrive about two weeks prior to the exam by UPS. These materials
should be inventoried immediately. ETS should be notified if there are any discrepancies.
        Test administration is quite complex. It often requires the use of a CD player and
sometimes audio visual displays. For more information about test administration, consult the
Supervisor’s manual. Honoraria should be processed through the ETS Supervisor’s Website at
http://www.ets.org/supervisor/. Only the Testing Coordinator has access to this site. The
Testing Coordinator should process all honoraria even if she is not present during an
administration. See ETS. Also note that this exam usually requires the use of multiple testing
rooms so an administration fee of $100 is required. Invoices should be sent to Educational


                                          - 108 -
                                                                              Revised 4/20/2011
Testing Service, PO Box 00650, Trenton NJ 08650-9965. Materials including honoraria
vouchers and rosters should be maintained on file for one year. For more information about test
administration, consult the supervisor’s manual. See ETS, Testing Calendar, Testing Database,
Testing Rooms, Testing Staff.


Praxis I (CBT)
Location               CTC – CBT
Format                 Computer Based
Scheduled Time         During CBT hours
Application?           Register through PRAXIS by phone only -To schedule an
                       appointment, call Prometric Candidate Services Monday through
                       Friday, 8 a.m. – 8 p.m. Eastern Time (New York), (excluding
                       holidays) at 1-800-853-6773, 1-443-751-4859
Cost                   $125 for combined test – see PRAXIS website for other fees
Forms of Payment       Check, money order, or credit card
Repeat testing         Refer candidate to PRAXIS
Results - unofficial   Immediate except for the writing section
Results - official     Ten to fifteen business days
Cancellation Policy    More then seven days prior to exam date
Results valid for      Refer candidate to PRAXIS
Website                http://www.ets.org/praxis/ for information only
Phone Number           (800) 853-6773, (443) 751-4859
Test Center Number     7551
Notes/Instructions

The Praxis I is administered by appointment in CBT. The exam tests educators in three skill
areas and is the equivalent of the paper-based Praxis PPST. These areas are reading, writing, and
math. Currently, only the combined assessment is offered in CBT. The combined assessment
costs $125. The PRAXIS partial refund is $60 for the Combined PPST and the PRAXIS
reschedule fee is $15 per appointment. For more information about the exam, see Praxis Series
(above) or consult the registration bulletin. Information is also available at
http://www.ets.org/praxis/. Candidates requiring special accommodations must contact ETS
Disability Services at (866) 387-8602 or (609) 771-7780. For information about test
administration procedures, consult the P3 or see CBT above. When scheduling a PRAXIS
series, be sure that there is four and one half hours available for the appointment. This may
involve opening CBT for an additional ½ hour. Be sure to check with the Testing Coordinator to
make sure that there will be coverage. Procedures for scheduling the exam follow.

Scheduling a Praxis I (CBT) Exam at the Front Desk (old backup)
Complete CBT Registration Information half sheet as follows:
   Test Name (PRAXIS)
   Candidate’s Name (first, middle initial, and last)
   Candidate’s Social Security Number


                                         - 109 -
                                                                                 Revised 4/20/2011
      Candidate’s Date of Birth
      Candidate’s address they want their scores sent to
      Candidate’s home telephone number
      Candidate’s work telephone number or other number where she can be reached(optional)
      Today’s Date
      If paying by credit card, include the type of credit card: (Visa, MasterCard, American
       Express) the credit card number, the credit card expiration date, and the card holder’s
       name exactly as it reads on the card.
      If paying by check or money order provide the check or money order number
      If paying by ETS voucher:
                   o Voucher number
                   o Voucher expiration date
      Include the date requested to take exam and the scheduler’s Initials
      Place the slip CBT Registration Information half sheet in the ―Ready to be Scheduled‖
       sleeve of the blue CBT folder
      If candidate is registering in person:
           o give them a yellow half sheet with CBT information
           o circle the test they are registered for (PRAXIS)
           o write down the date they are scheduled to test
           o go over the information with them
           o and initial the bottom of the sheet

        Credit card, check, and money order are accepted as payment but no cash. Payment is
due at time of scheduling. Make checks to ETS-PRAXIS. Payments are not run through the cash
register but entered into the CBT administration station. For checks and money orders, use a
remittance envelope.

        Be sure the examinee knows that the PRAXIS can only be taken once per calendar month
and only up to 6 times in a 12 month period. If candidate needs special accommodations they
should contact ETS Special Accommodations at (800) 967-1139. If candidate needs to
reschedule she must do so before or on the 3rd day prior to their exam date and it’s a $15
rescheduling fee. If she reschedules less than 3 days in advance of her testing date she forfeits
her total exam fee and will need to repay the total amount. If candidate needs to cancel she must
do so before or on the 3rd day prior to their exam date and she will get a partial refund of $60 for
the combined PPST and examinee must send written request to ETS as stated in Bulletin. If she
cancels less than 3 days in advance of her testing date, she forfeits her total exam fee and will
receive no refund.

Scheduling the Praxis I in CBT (old backup)
   Grab ½ sheet of paper from Blue CBT scheduling folder and take it back to CBT.
   1. Go into S/R system and select Make Appointment.
   2. Determine whether the examinee will be taking one or more of the separate tests or the
      Combined PPST.
   3. From the Even Group Selection screen select PRAXI for separate test(s) General Test or
      select PRAXC for the Combined PPST.
   4. Pick the date that the candidate has requested and select enter once it is highlighted.


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                                                                                Revised 4/20/2011
   5. Make sure that there is availability to test.
   6. Press Control+Enter simultaneously to reserve the appointment time. The Enter id box
       appears.
   7. Type in the candidate’s 8-digit candidate id number.
   8. Enter in the client’s information in the rest of the designated fields.
           a. Enter in the client’s first name
           b. Enter in the client’s middle initial
           c. Enter in the client’s last name
           d. Enter in client’s social security number
           e. Enter in client’s birth date
           f. Enter in the client’s home phone
           g. Enter in the client’s work phone (and extension, if given)
           h. Enter in the client’s country, address, city, state, and zip
           i. Select payment type (Credit Card, Voucher, or Remittance Envelope)
           j. Enter in credit card info, voucher info, or remittance envelope info as it applies to
                the payment type.
   9. Save the information when prompted after completing all required fields.
   10. Write down the confirmation number once the appointment has been submitted to ETS.
   11. Select make another appointment or exit the scheduler.
   ***Cancellations/Reschedules must be called in no later than 3 business days before
       the 1st scheduled appointment.

PRF (Personality Research Form)
The PRF is a psychological instrument available for CTC counselors to administer to CTC
clients free of charge. The exam is often used as a complement to the Strong Interest Inventory.
Several files in the Psychometry vault file cabinet contain information, an examiner’s manual,
scoring templates, answer sheets etc.

Psychometry
Several examinations are administered in Psychometry including the HESI, Correspondence and
Proctored Exams, ACT Residuals, MAT, Accuplacers, CLEPs, many Challenge Exams, the
MBTI, the Strong Interest Inventory, the Arizona and the US Constitution. Most exams in
Psychometry (except the MAT and ACT Residual) can be administered by a trained and
supervised student worker. It is important that Psychometry be monitored at all times when test
administrations are underway. To take an exam in Psychometry, examinees must pay in advance.
Cash, check, and credit card are usually accepted for payment (with some exceptions). Payment
is usually processed through the front desk (with some exceptions). For scheduling and payment
information, refer to the specific test in this manual. Those who fail to cancel with more than 24-
hours notice may lose their testing fee. Appointments are made on the Psychometry Corporate
time account. If a computer is required for the exam, one of the four workstations in
Psychometry must be reserved.




                                          - 111 -
                                                                            Revised 4/20/2011

General Procedures for Psychometry Test Administrations and
Operations
     Check printout of Tests for the day (roster can be printed from the Online Test
      Registration System)
     Turn lights on in both Testing Room and Admin Station
     Open door to Testing Room and unlock it (push lock button on door and turn to unlock)
     Open Vault (ask Selina/Laura for combination), get out keys to Psychometry desk
     Unlock Psychometry desk (the desk can be sticky sometimes, doesn't like to unlock)
     Open Room 145, turn on Blower to "Cool‖, wedge the door open (use Psychometry
      keys). This will stay on all summer.
     Turn on computers in the Testing Room and Admin Station
     Sign into computers in Testing Room and Admin Station (log onto !g-psychom)
     Go into Vault and get a "Daily Testing Log" sheet from Binder on top of File Cabinets
     Check exams scheduled for the day and prepare them.
     If there is time before exams begin, check the boxes in the vault marked "To be filed",
      etc. and take care of the documents in the boxes
     When testers arrive, bring them into the admin station and advise them to leave their
      things on the shelves and coat rack in the admin station.
     Ask candidates to TURN OFF cell phones and or pagers.
     Ask testers for their identification and check it against the schedule.
     Have testers sign in on the "Daily Testing Log" sheet with either their NAU ID number
      or Social Security Number.
     Administer the necessary exam
     When examinations are complete, finish any necessary exam procedures (ex. "End of
      Day" for CLEP)
     File any paperwork for exams that day
     If necessary, deliver any tests that are in the "To be delivered" box
     Shred any paper in the "To be shredded" box (i.e. Scratch Paper)
     Enter the attendance for candidates from that day into the Online Test Registration
      System. (Fill in ―Form‖ section for the HESI, Correspondence, and MAT.)
     Give Testing Coordinator the entered Daily Testing Log and Schedule (Put in Selina’s
      mailbox)
     Inventory testing materials for Saturday testing, if any, and let Selina know when
      completed and if any items are missing.
     LOG OFF all of the computer (Justin has the computers scheduled to automatically shut
      down at 5pm and turn on a 8am.)
     Wipe/Disinfect the Testing Room headphones
     Clean/Organize the Testing Room (i.e. push in chairs, put away pencils, etc.)
     Vacuum Testing Room once a week (vacuum is in janitorial closet, ask Laura or Selina
      for keys)
     Check pencil can to make sure there is an adequate number of sharpened pencils for
      testers
     Turn off light to Testing Room and Close Door
     Lock the Testing Room Door (Push down AND turn the button)!!


                                       - 112 -
                                                                              Revised 4/20/2011
      LOG OFF the Admin Station Computer
      Lock the Psychometry Desk (with the Psychometry keys)
      Check water level on the air conditioner in Room 145 and empty if needed. (Summer
       only)
      Put Psychometry keys in the vault (in the key basket)
      Turn off light and close vault door
      Turn off light in Psychometry Admin Station.

Psychometry Vault Inventory (Inventory of Psychological
Exams)
Counseling & Testing maintains a variety of different instruments for use by CTC counselors
only. These testing instruments are kept in the Psychometry Vault. A file in the Testing
Coordinator’s office contains an inventory of these testing materials. The last inventory was
conducted during July of 2001 by Jeff Huebner and Bob Curry. Psychological exams that are
―available for routine use‖ often are machine scorable and are maintained in the vault file
cabinet. Each of these exams is mentioned in another section of this manual. There are
sometimes fees associated with these exams. Exams ―available upon request‖ are maintained in
boxes in the vault that have their contents listed on them. Exams ―available for reference‖ are
also kept in cartons in the vault. These cartons are organized alphabetically.

AVAILABLE FOR ROUTINE USE
      MMPI-II
      CPI
      PRF
      SSI
      MBTI

AVAILABLE UPON REQUEST
      PPVT-2
      Millon Clinical Multiaxial Inventory- 2nd Edition
      K-TEA
      WISC-R-2
      WPPSI-2
      WAIS-R-4
      WAIS-III
      Woodcock Reading Mastery Tests Revised- Form H
      Woodcock Reading Mastery Tests Revised- Form B



                                         - 113 -
                                                                Revised 4/20/2011

     Woodcock-Johnson Tests of Cognitive Ability
     Woodcock-Johnson Tests of Achievement
     Wide Range Achievement Tests
     Rorschach
     Suicide Probability Scale
     Stanford-Binet Intelligence Scale
     Eating Disorder Inventory 2
     Nelson-Denny
     Self –Scoring MBTI
     LASSI
     BDI-II
     Self Scoring Strong Interest Inventory



AVAILABLE FOR REFERENCE
     Academic Promise Test 1959
     Adjective Check List
     Bender Motor Gestalt Test
     Bennet Mechanical Comprehension Test
     Bernreuter Personality Inventory 1935
     Biographical Inventory Creativity
     Brenner Developmental Gestalt Tests of School Readiness
     California Achievement Tests 1978
     California Test of Mental Maturity
     California Test of Personality 1953
     Children’s Personality Questionnaire
     College Qualification Tests 1961
     Computer Programmer’s Aptitude Test
     Contact Personality Factor
     Cooperative Primary Tests
     Cooperative School-College Ability Tests (SCAT)



                                     - 114 -
                                                               Revised 4/20/2011

   Career Ability Placement Survey 1984
   Culture Fair Intelligence Tests 1964
   Dailey Vocational Tests 1965
   Diagnostic Reading Test 1947
   Differential Aptitude Tests Forms A-I, L/M, S/T
   Dimensions of Temperament 1963, 1966
   Early School Personality Questionnaire- Form A
   Edward’s Personal Preference
   FIRO-B
   Flanagan Aptitude Classification Tests 1958
   Fundamental Achievement Series 1968
   General Aptitude Test
   Gorden Personality Inventory 1956
   Group Personality Projective Test 1961
   Harrington/O’Shea System for Career Decision-Making 1980
   Hennon-Nelson Tests of Mental Ability 1961
   Holland Vocational Preference Inventory 1978
   IPAT Anxiety Test Data 1963
   HSPQ Tests
   KAHN Tests
   KD Proneness Scale 1953
   Kudder DD
   Leadership Opinion Questionnaire 1969
   Lorge-Thorndike Intelligence Test
   Minnesota Vocational Interest Inventory Profiles 1957
   Millon Multiaxial Clinical Inventory
   Mooney Problem Check List
   Ohio State Psychological Test 1941
   Onmibus Personality Inventory- Form F
   Otis Lennon Mental Ability Tests



                                    - 115 -
                                                             Revised 4/20/2011

      Quick Word Test
      Raven’s Advanced Progressive Matrices
      Rotter Incomplete Sentences Blank
      SRA- Survey of Interpersonal Values
      SHUTI
      Sixteen Personality Factor
      Stanford Achievement Tests (SAT)
      Strength Inventory Development
      Strong Vocational Interest Inventory- Merged Form
      Survey of Impersonal Values
      Survey of Primary Reading Development
      Taylor-Johnson Temperament Analysis
      Thrustone Temperament Schedule
      Vocational Appreciation Test
      Vocational Preference Inventory
      Weshler Preschool and Primary Scale of Intelligence
      Wilde Range Vocabulary Test
      Winter Haven’s Perceptual Testing
      Work Values Inventory

SAT
Location               Typically the Adel Math Building
Format                 Paper Based
Scheduled Time         8am on selected national test dates
Application?           No
Cost                   $28.50
Forms of Payment       Check, money order or credit card
Repeat testing         Refer candidate to SAT
Results - unofficial   Online in two weeks
Results - official     Four weeks
Cancellation Policy    Refer candidate to SAT
Results valid for
Website                http://www.collegeboard.com/splash
Phone Number           800/257-5123
Test Center Number     03120


                                         - 116 -
                                                                             Revised 4/20/2011
Notes/Instructions

       Center # 03120
       Administered several times annually at the request of the College Board and ETS.
       Test administration information can be obtained by calling ETS at 800/257-5123
       Information is maintained on the CTC website at
        http://www.nau.edu/ctc/testing/admissionstest.htm#sat
     Examinees can register through the College Board website at
        http://www.collegeboard.com/splash. Examinees my also obtain a registration bulletin at
        the CTC front desk.
     Exam Fees: (check, money order, credit card- no cash) Fees are processed by ETS.
        $41.50 SAT1 Basic Fee
        $18 Registration Fee (SAT2)
        $19 Writing Test (SAT2)
        $8 All other subject tests (SAT2)
        $21.50 Late Registration
        $36.50 Standby Testing
        $20.50 Test Center, date or test change
        $9.50 Additional Score Reports
        $50 Hand Scoring
     Scores are available on the web and over the phone approximately two weeks after
        testing date. Scores are mailed approximately one month after testing date. For
        additional info, more specific dates available check online.
     Scores (Rush Reports) sent to NAU should be sent to Mara Hardman (X6057),
        Undergraduate Admission, Box 4084.
The SAT is administered to applicants in various undergraduate programs. It is primarily used
for admission to Universities on the East Coast and for the California State University System.
NAU accepts SAT scores for placement in Math and Composition.
        A file in the Testing Coordinator’s Office contains information, test center agreements,
supervisor manuals, and other documentation pertinent to the SAT. Test center agreements
arrive from ETS about once a year. These should be completed immediately. Test dates can be
added to the testing calendar at this time. About a month prior to the exam, the Testing
Coordinator should consult the ETS supervisor’s website at http://www.ets.org/supervisor/ to
receive a headcount for an exam date. The Testing Coordinator can use this information to staff
each testing room. The SAT has a 2 staff to 35 examinee ratio. Note that this is much higher
than other exams. Consult the supervisor’s manual for additional information about test
administration procedures regarding the SAT. Rosters arrive about two to three weeks prior to
the exam. About two weeks prior to the exam, test materials will arrive by UPS. Check these
materials against the picking plan and notify ETS of any discrepancies. Honoraria should be
processed through the supervisor’s website by the Testing Coordinator. Go to
http://www.ets.org/supervisor/. Most SAT exams have more than thirty examinees and more
than one testing room; an administration fee of $100 should be charged to ETS. Invoices should
be sent to Educational Testing Service, PO Box 00650, Trenton NJ 08650-9965. Materials
including honoraria vouchers and rosters should be maintained on file for one year. Note that
there are special procedures for administering the SAT II, SAT II listening tests, and the SAT



                                         - 117 -
                                                                                 Revised 4/20/2011
writing exam. For more information about test administration, consult the supervisor’s manual.
See ETS, Testing Calendar, Testing Database, Testing Rooms, Testing Staff.

SAT Profile Reports
Several files in the Testing Coordinator’s office contain SAT Profile Reports for NAU for the
years 1993-2002. During 2003, responsibility for receiving these reports was transferred to
Undergraduate Admissions.


SMT (Schroeder Measurement Technologies)
         Northern Arizona University was contacted by SMT to establish a new testing site. This
testing contract has been review and considered, however does not currently fit into our mission
or testing model. Beth Applebee, Director of Health Services, has recommended that we do not
accept the contract at this time. The file will be kept in our records until further notice and may
be considered at a later date. Noted April 3, 2007.


Spanish Placement Exam
The exam is available on the Modern Language’s website. It can be taken any time from any
computer. The scores are instant and should be printed off and taken to an academic advisor for
an override into the next highest course. Procedures for reporting/uploading of scores have yet to
be developed. All students who take this exam and score above the 101 level should be
encouraged to take a Spanish CLEP exam in order to receive credit for the courses they have
tested out of. This exam provides placement but does not provide credit.

Strong Interest Inventory
Location                CTC – Psychometry
Format                  Computer Based
Scheduled Time          1 hour during Psychometry hours
Application?            No
Cost                    $15 for NAU student - $25 for non-students
Forms of Payment        Cash, check, money order, or credit card
Repeat testing          Unlimited
Results - unofficial    None
Results - official      3-5 business days
Cancellation Policy     24 hours
Results valid for       N/A
Website                 None
Phone Number            None
Test Center Number      None
Notes/Instructions      Results for students will be sent to the Career Services office for
                        interpretive service. Non-students can have results email to them



                                          - 118 -
                                                                                 Revised 4/20/2011
                        or can be contacted to pick up results at CTC front desk.

        A file in the Testing Coordinator’s office contains materials related to the Strong Interest
Inventory. CTC is now administering the internet version of the Strong with the online testing
system. The Strong is a psychological instrument used to assess an individual’s preferences.
This information can be used by career or academic advisors to predict an individual’s fit in a
particular career or field. Counseling & Testing provides this assessment to students and alumni
referred from Career Services. Counseling & Testing also provides this assessment for
individuals referred by CTC counselors. If an NAU faculty person requests a group
administration, arrangements will be made with the faulty member for that specific group.
        This exam is a psychological assessment and should only be interpreted by a trained
counselor or career advisor. Therefore, it is Counseling & Testing policy that results not be
given directly to the student. If the student is not referred by a CTC counselor or a professor on
campus, results should be sent to Career Services. If the student is referred for a class or is part
of a group administration, results should be given to the instructor and not the student. When the
student is referred by a CTC counselor, results should be included in the student’s psychological
record but not given directly to the student. Since career counseling is not available to non-
students, Counseling & Testing only allows non-students to obtain their own results. However,
non-students should be encouraged to seek career advisement or counseling in the community.
Clients should be told that results will be available in seven to ten days.

Scheduling a Strong at the Front Desk
      Students must pay $15, non-students and alumni $25. The fee is payable by cash,
       check/money order, or credit card. Payment is due at time of registration. Tell the
       examinee that she must cancel with a minimum of 24 hours notice or forfeit the fee.
      Schedule the examinee in the Online Test Registration System.
      If the examinee is self referred and is a student, tell the examinee that results will be
       available in three to five business days after the exam at Career Services. Career
       advisement is mandatory for self-referred students taking the Strong.
      If the examinee is not a student, tell the examinee that her results will be available in
       seven to ten days at the front office. Encourage the examinee to seek the assistance of a
       career advisor or counselor in the community.

Administering the Strong in Psychometry
           1. Check the examinee’s identification and have her sign into the daily testing log.
           2. Log onto the SkillsOne website at https://online.cpp.com/
           3. Enter the LOGIN and PASSWORD– skip USERID
           4. Select the Newly Revised Strong and click ―Begin.‖
           5. The test is not timed.
           6. Once the examinee has completed the exam the Program Coordinator will be
              notified by e-mail that an assessment has been completed.
           7. Notify the candidate that score will be sent to the Career Services Department (for
              students) within 3-5 days (usually less) and they need to contact Career Services
              X3811 to make an appointment.




                                          - 119 -
                                                                              Revised 4/20/2011
           8. Non-students can pick up scores after 5 business days at the front desk or may
              request that the scores be e-mailed to them (Adobe Acrobat Reader required to
              view results).

Scoring the Strong
   18. Log on to the SkillsOne Administrative website at https://www.skillsone.com/index.asp .
   19. Enter the LOGIN and PASSWORD
   20. Click on ―Generate Reports‖ tab
   21. Select ―Newly Revised Strong‖ from the ASSESSMENT TAB
   22. Select ―Newly Revised Strong Profile, Standard‖ from the REPORT Tab
   23. Select a batch name if indicated (optional)
   24. Click ―Continue‖
   25. Check the box next to each name that you want to score
   26. Click ―Generate Report‖
   27. It will take a few seconds. Then you will see the options to ―Download‖ or ―Email‖
   28. To download, it will require Adobe Acrobat Reader. Then print report.
   29. To email, it will generate an email to the student at the email that they listed on the
       assessment.
   30. When finished printing and/or emailing, click ―Done‖
   31. To archive reports click on the ―View User Log‖ tab and select the test. Check the
       ―Archive‖ box next to each name that you want to archive, then click ―Archive Now.‖
   32. To reopen archived reports on the ―View User Log‖ tab and select the test. Then click on
       ―Open Archive.‖ Check the box next to each exam that you want to restore, and then
       click ―Restore.‖
   33. Score will be stored online for one year from the date of administration. After that time
       they are automatically deleted and the candidate will have to retake the assessment.
   34. For detailed instructions on other functions on the SkillsOne website, click on the ―How
       to Use Your Online Assessment System‖ tab.

Delivering Strong Results
      Email results to Melanie.Bertram@nau.edu in the Gateway Center

Testing Calendar
The Testing Calendar is maintained on the CTC web site at
http://www.nau.edu/ctc/testing/testingdates.htm . A file in the Testing Coordinator’s office
contains information and correspondence related to the Testing Calendar. Testing dates are
maintained on an excel spreadsheet located on the server at \\guapo\ctc\Testing\TESTING
CALANDARS. Test center agreements periodically arrive in the mail. When the testing dates
on the calendar are confirmed (sometimes several years in advance, these dates should be added
to the testing calendar that is contained on the above mentioned excel document. About three
months prior to the beginning of the fiscal year (July 1), these dates should be added to the
online testing calendar. Rooms should also be scheduled at this time and dates should be placed
on Corporate Time. As additional dates are added by the testing companies, these dates should
be added to the Excel testing calendar, the online testing calendar, and corporate time. Rooms
should also be arranged when these late dates are added to the calendars. About two months



                                         - 120 -
                                                                               Revised 4/20/2011
before each exam, dates are added to the dry erase board in the Testing Coordinator’s office, and
test supervisors are hired for the exams.

Testing Database
Several files are maintained in the Testing Coordinator’s Office with information about testing
databases. There are several testing databases in use. All Psychometry and Testing at
Orientation exams are now registered in the Online Test Registration System. The Testing at
Orientation registration database was used to register examinees for Testing at Orientation until
2004. The Psychometry and Testing database was used to track Psychometry Testing Fall 2005.
The Institutional Testing Database is used to track standardized and weekend testing that is not
CBT or Testing at Orientation and is not administered in Psychometry.

Institutional Testing Database
The Institutional Testing Database is used to track institutional, standardized and weekend
testing, excluding exams administered in Psychometry, CBT and at Testing at Orientation. The
database is located on the server at Institutional Testing Database.

Entering Data into the Institutional Testing Database
   1. After each standardized test administration, look at the rosters and honoraria vouchers for
      each test to obtain data to enter into the database.
   2. Open the Institutional Testing Database
   3. Click on ―Enter Test Information‖.




                                         - 121 -
                                                                         Revised 4/20/2011




4. Enter the date of the exam, the name of the exam (drop-down), the number of examinees
   registered, the number of examinees attended, and the name of the test supervisor (drop-
   down).




                                     - 122 -
                                                                               Revised 4/20/2011




   5. At the bottom of the entire box, click on the button that has a left-pointing arrow and a
      * on it. It looks like this: ►* (That enters the information into the database and allows
      you to enter another examinee if you need to.)

Running Reports from the Institutional Testing Database
On the first working day of each month, run a ―Report by Type of Test‖ from the Institutional
Testing Database. Use this data to enter information onto the Institutional Testing Report from
the previous month.


Thomson Prometric Information
This file in the Program Coordinator’s file cabinet contains documentation regarding potential
contract agreement to become a Prometric Test Center. After reviewing all of the information
and discussion with the Director of Health Services, the Director of CTC, the Office Supervisor
it was determined that CTC would not be taking on a contract due to space requirements, time
investment/commitment, staffing issues and cost/benefit analysis. A letter was sent to Julie
Manganello on October 15, 2005 to decline a contract at that time. I was contacted again
September 27, 2006 by two representatives of Thomson Prometric. One (Alana Chambers 443-
923-6038) was to inquire if CTC would administer the CBT MCAT exam in our ETS lab, the
other (Anne ? 443-923-6567) was to see if CTC would like to revisit the idea of becoming a
Prometric Test Center. At this time it still does not seem feasible, however if CTC is moved into


                                         - 123 -
                                                                              Revised 4/20/2011
a new building, that would be an opportune time to revisit the idea. There is a Thomson
Prometric testing center located on 4th Street. They can be contacted at 928-774-0382.

Online Test Registration System/Database (NEW)
A folder in the Testing Coordinator’s office contains information, notes, and correspondence
regarding the new testing database that was completed by Lois Johnson’s team at ITS. This new
database manages registration and payment for Psychometry and testing at Orientation. It does
not currently track data for CBT and Institutional/Standardized Testing. Justin Markiewicz
(SSA) has been working on this project since its inception. The database was used to register
examinees for the August 05 Testing at Orientation and put into production for Psychometry in
Fall 2005. The student side of the application can be found at
http://www5.nau.edu/ctc/registration/ and the admin side can be accessed at
http://www5.nau.edu/ctc/registration/adminreg . For detailed instructions on use, please use the
―HELP‖ function in the system for the manuals.

Psychometry and Testing Database - OLD
This access database is used to track testing in Psychometry and will be replaced by the New
Testing Database once implemented. Student worker proctors enter data into the database. The
Testing Coordinator runs daily checks of data in the database to make sure that it was entered
properly. The Testing Coordinator runs reports from the database and uses the data for the
Institutional Testing Report.

Step-by-Step Instructions for Entering Examinees into the Psychometry
Testing Database
   1. Double-click on the Microsoft Access icon labeled “Psychometry and Testing
      Database” on the desktop.
   2. In the box that pops up, click on “Enter New Test”




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3. In the next box, click on “Input a New Examinee”




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                                                                      Revised 4/20/2011




4. Input information into the following fields:
   -First Name
   -Last Name
   -ID Number (if not an NAU student – enter SS # here)
   -Click on the ―NAU Student‖ box only if she is a full-time NAU student
   -Type of Test
   -Form Number (if CLEP, enter the subject: ex = ―Spanish‖, if Correspondence, enter
   what exam it is: ex = ―PSY 101 Mid-Term‖, if Constitution, enter ―A‖ or ―B‖)
   -Date Tested
   -Proctor Name




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                                                                             Revised 4/20/2011




   5. At the bottom of the entire box, click on the button that has a left-pointing arrow and a
      * on it. It looks like this: ►* (That enters the information into the database and allows
      you to enter another examinee if you need to.)

If the student has already tested here before, you will get an error message
when you attempt to select the “Type of Test”. If this happens, follow these
instructions:
   1. Close the current green window without saving the record.
   2. In the box now on the screen, click on “Add a Test or Change Examinee Information”




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3. Click into the first “ID Number” field.




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                                                                                Revised 4/20/2011




   4. Click on the button at the bottom of the green box that says, “Find Record”
   5. Enter the ID Number (or SS# if not an NAU student) into the “Find What” box.
   6. Click “Find Next” button
   7. It will take you to the last record already entered for that student. Click on “Cancel” to
      close the Find box.
   8. Input information into the following fields:
      -Type of Test
      -Form Number
      -Date Tested
      -Proctor Name
   9. At the bottom of the entire green box, click on the button that has a left-pointing arrow
      and a * on it. It looks like this: ►* (That enters the information into the database and
      allows you to enter another examinee if you need to.)

Using the Psychometry Database to Check the Testing Log
The Testing Coordinator should run the ―Full Report for Specified Time Frame‖ after each
testing day in Psychometry. This report, in combination with the Corporate Time Calendar, is
used to check the Daily Testing Log to verify that all of that days entries are correct and that
information in the database is correct.
    1. Open the Psychometry and Testing Database
    2. Click on the reports menu.



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- 130 -
                                                                           Revised 4/20/2011
3. Click on Full Report for Specified Time Frame with Attendance Status‖




4. Enter the testing date where it asks for beginning date, for example ―4/21/04.‖




5. Enter the same date for the ending date.




6. Use the report the database produces to check the Daily Testing Log.




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                                                                            Revised 4/20/2011




7. If any of the entries are incorrect or missing, go to the demographics table by clicking on
   the database widow to change the entry.




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                                                                               Revised 4/20/2011




Running Monthly Numbers for Institutional Testing Report
Each month, the Testing Coordinator should run reports to add data to the institutional testing
report. To run these reports, go to the Psychometry and Testing Database.
   1. Select the Reports Menu.




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2. Select ―Report by Type of Test with Attendance Status‖.




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                                                                           Revised 4/20/2011




3. Enter the first day of the previous month.




4. Enter the last day of the previous month.




5. Enter data from the report into the Institutional Testing Report for the previous month.




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                                                                            Revised 4/20/2011




Testing Operations
A file in the Testing Coordinator’s office contains information, memos, and correspondence
about testing operations at Northern Arizona University. Most policy and procedure
information about testing operations is documented in other parts of this manual.

Testing at Orientation
A file in the Testing Coordinator’s office contains information about Testing at Orientation.
Information about Testing at Orientation is maintained at the CTC website at
http://www.nau.edu/ctc/testing/orientation/. Consult the web site for test dates and times and
information about specific exams available for the event. Incoming students can take CLEP,
Accuplacer and Spanish Placement Exams for this event. They can register online in the Online
Test Registration System. Advanced registration is required (but walk-ins will be
accommodated.) There are specific procedures for registration and test administration
during testing at Orientation. Because these procedures are under development, please
consult with the Testing Coordinator before providing information about the exams or
before scheduling an exam.




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                                                                                  Revised 4/20/2011

Testing Rooms
Rooms for standardized/institutional/weekend test administrations are generally reserved in the
Adel Math & Statistics Building 26. Room reservations should be made two months to one year
prior to each test administration. Before reserving rooms, to check the Academic Calendar prior
to making reservations. Verify that there are no events that would be a disruption to the test
administration. In the case of such an event, administer the exam at another location on campus.
Contact the building manager of that particular facility to make room reservations. Be sure that
examinees receive information about the change in venue from the testing company. If the
Math building is to be used, reserve the rooms on Corporate Time. Make sure messages are sent
to the resource designates: Beatrice Gallegos (X4220) and Sharon O’Connor (X6881). Sharon
and Beatrice both work in the Math Department. Beatrice is the building manager. Note that
during the months of June and July, special programs are conducted in the Math Building. Make
sure that there will be no conflicts with the special programs by double checking with the Math
Building Manager. If such a conflict exists, move the exam to another venue or the second floor
of the Math Building. Keys to the Math Building are kept in the vault. These keys can be given
to testing staff prior to the testing day. It is important to only use the rooms that have been
reserved and make sure that rooms and the building is locked prior to use. Also check to see that
windows are closed. Two exams are routinely administered in rooms at the Counseling &
Testing Center, 26A. It is also important that rooms be reserved for these exams prior to testing
day to avoid conflicts with Project Daylight. These exams are the Praxis and DANB. Use
Corporate Time to make room reservations.

The Communications Building can also be used for testing. As of Spring 2007 only SAT and
ACT exams are being administered in the building. Patricia Johnson X0030 is the contact person
to reserve rooms.

Testing Staff
A file in the Testing Coordinator’s office contains information and staffing lists for
weekend/standardized testing at NAU. Refer to this list when determining who to hire to
administer a particular examination. Every two months, the Testing Coordinator prepares a
―Test Supervisor Opportunities List‖ for exam dates an additional two months in the future. The
wish list is sent to everyone who is qualified to supervise an exam. (Consult the file for
information on who is qualified to supervise.) Once all supervisors have submitted their wish
lists (or the deadline has passed), the Testing Coordinator will make supervisor selections based
upon broader strategic concerns. About two to three weeks before the exam, the Testing
Coordinator will consult the roster and supervisor’s manual for the specific exam to determine
how many additional staff will be required. At this time, room supervisors and proctors will be
hired. (Consult the file for information on qualified room supervisors and proctors). In general,
test supervisors, room supervisors, and proctors must be current or former NAU employees,
employee spouses, retirees, and graduate students. Undergraduate student workers can be hired
as proctors for some exams including the SAT and ACT. They are also hired to work in CBT on
weekends. It is important to consider the reliability and maturity of testing staff as well as his or
her right to work in the United States before making an offer.




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                                                                               Revised 4/20/2011

TOEFL (Test of English as a Foreign Language)
Location               CTC - CBT
Format                 Internet Based
Scheduled Time         4.5 hours on fixed dates and start times as determined by ETS
Application?           Registration through the TOEFL website or by phone
Cost                   $140
Forms of Payment       Check, money order, credit card, or e-check
Repeat testing         Once per calendar month
Results - unofficial   None
Results - official     15 business days
Cancellation Policy    More than three days prior to exam date
Results valid for      Two years
Website                www.ets.org/toefl
Phone Number           (800) GO-TOEFL – (800) 468-6335
Test Center Number     7551
Notes/Instructions     Passport is required for identification

A file in the Testing Coordinator’s office contains information, correspondence, and other
materials related to the administration of the TOEFL at Northern Arizona University. The
TOEFL is administered in two formats at Northern Arizona University. There is a standardized
internet-based version that is administered only in CBT, and there is an institutional paper-based
version that is administered by the Program in Intensive English (X7503). The TOEFL is used
to evaluate the English proficiency of people whose native language is not English. TOEFL
scores are required for foreign students from non English speaking countries for admission at
many colleges and universities in the U.S. and Canada. NAU requires TOEFL scores for many
foreign students. TOEFL scores are sent to the Program in Intensive English and Undergraduate
Admissions. The TOEFL website is www.toefl.org. NAU maintains information about the
TOEFL at http://www.nau.edu/ctc/testing/admissionstest.htm#toefl. For the internet-based
TOEFL, scores are mailed to the examinee and the schools the examinee selected about
fifteen working days after the examinee completes the exam. Duplicate scores can be
obtained by calling 888-TOEFL44.
        The internet-based TOEFL is a combination listening, speaking, multiple-choice, and
essay exam delivered in a linear format. The exam takes about four and one half hours to
complete. The only acceptable form of identification for the TOEFL is a passport. If the
student does not have their passport, please have them speak with the Testing Coordinator.
Examinees are not given scratch paper until they write their essays. The exam requires the use of
audio/microphone headsets. For more information about administering the iBT TOEFL in CBT,
consult the P3. Information about the Institutional TOEFL appears below.


iBT TOEFL Administration Checklist

   Exam Day



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                                                                          Revised 4/20/2011
   Arrive at the Test Center at least one and one-half (1½ ) hours before the first
    appointment.
   Run Open for Business
   Wait 5 minutes and check Stations view. C001 = Loading should display and Ready once
    it is complete. If it does not, go to ―Cache Server Load‖ instructions at the end of this
    document.
   Connect headsets; make sure both connectors are plugged into the computer
   Locate the spare camera in case of image capture failure
   Ready the CBT Confidentiality Forms

Greeting Examinees (can be done at any time)
 Have them complete the CBT Confidentiality Form
 Make sure they have the correct ID according to the country of citizenship indicated on
   the form (refer to P3)
 Verify the first and last name on the Roster against the ID
 Correct first or last name in iMAS (if available)
 Check-in the examinee in UAS
 If corrections were needed and iMAS was not available, do NOT enter the corrections on
   the check-in screen. File a Center Problem Report with any corrections to name or date of
   birth not entered in iMAS.
 Image capture: If failure occurs, shut down Admin, connect spare camera, and repeat
   check-in process. If failure occurs with spare camera, file CPR and seat examinee. Do not
   take a Polaroid.

30 minutes before scheduled appointment time
 Select Start for each examinee that was checked-in.
 Press administrator key sequence on test station
 Wait until examinee information displays
 Escort examinee to the test station and watch the examinee verify the information and
   start the exam.
 Note: Examinees do not all wait to begin at the same moment; they start their exams as
   soon as they are seated.
 Check-in examinees. For each individual examinee you should wait until you've
   completed the ―start‖ process before you escort the examinee to the seat. TCAs can
   alternate seating and checkin tasks so that examinee processing is continuous.
 Seat anyone who arrives within 30 minutes of the appointment time, even if getting
   seated will be more than 60 minutes after the appointment time (normal test center
   seating rules).
 It is the TCA’s decision whether or not to seat someone who arrives 31-60 minutes after
   the appointment time (normal test center seating rules).
 TOEFL Administration Checklist – Academic ver. 1.1 Page 1 of 3
 Do not start any exams more than 60 minutes after the appointment time unless technical
   or other problems made it impossible to seat examinees within the approved time frame.
   Always file a CPR if examinees are seated 60 minutes past the appointment time. Do not
   seat anyone who arrives 60+ minutes after the appointment time.



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                                                                         Revised 4/20/2011
Exam Breaks
 Mandatory 10 minute break
 Starts automatically
 Displays ―Break in Progress‖ on Admin Roster screen
 Requires TCA interaction to return to exam (Administrator key sequence, password
   (ilact), select ―Resume test‖)
 Examinee may remain at the test station during the break
 1st Unscheduled break
 TCA must lock test station (Administrator key sequence, password (ilact), select
 ―Unscheduled break‖)
 Requires TCA interaction to return to exam (Administrator key sequence, password
   (ilact), select ―Stop the break‖)
 2nd (and any other) Unscheduled breaks
 TCA must lock test station (Administrator key sequence, password (ilact), select
 ―Unscheduled break‖)
 Requires TCA interaction to return to exam (Administrator key sequence, password
   (ilact), select ―Resume test‖)
 File Center Problem Report (CPR) stating time taken and what was done (if known)

Conclusion of Exams
 No score reports at test center – results are posted on TOEFL web site and/or sent to
  examinee
 CBT Confidentiality Forms and Sign-in Roster are handled in usual manner (returned to
  ETS by 10th day of following month)
 Normal Close Business procedures
 Reboot every test station (turn off monitor)
 If you deliver exams other than ETS, change the headsets. Store the TOEFL headsets in a
  safe location.
 TOEFL Administration Checklist – Academic ver. 1.1 Page 2 of 3

Cache Server Load Instructions
 If the Cache Server does not show as ―Loading‖ or ―Ready‖ in the Station view on UAS:
 Open the file server
 Display the Cache Server on the monitor: Select the correct setting on the KVM switch
   box; it should display ―Cache Server‖. If the monitor displays ―Locked‖, enter the
   Administrator’s key sequence and password (ilact)
 If the monitor displays ―Cache Server On-line‖ and has a ―Stop Server‖ button at the
   bottom, you are ready to deliver exams.
 If the monitor does not display the above, on your Admin station Select System Select
   Start Caching Proxies. It can take up to 1 hour for the cache server to display ―ready.‖
 Using the KVM switch box, display ―File Server‖ on the monitor. Turn the monitor
   ―off.‖
 Lock up the file server cabinet/closet (and always keep it locked).
 TOEFL Administration Checklist – Academic ver. 1.1 Page 3 of 3




                                     - 140 -
                                                                                 Revised 4/20/2011

Headset/Microphone Connection for TOEFL iBT Test
Connecting the Headset - Thomson Prometric: TOEFL iBT Headset Connection, version 2.0

1. The computer may have one or two sound cards. If the station has two sound cards, the add-in
card located by itself should be used, rather then the onboard card that is located with the rest of
the computer connections.
2. The TOEFL iBT headset has two cables that plug into the computer. There is a cable with a
black plug labeled "phones" and a grey plug labeled "mic". Both cables plug into the sound card.
        a. The black plug labeled "phones" sends the sound to the headphones and plugs into the
headphone jack on the sound card (location of your old headset, if present). The phones jack is
often the center jack. There may be an arrow pointing away from the jack and towards a picture
of headphones.
        b. The Grey plug labeled "mic" connects the microphone to the soundcard. The
microphone jack is often the first jack on the left. It is labeled with a picture of a microphone.

Verifying Headset Operation
Headset operation is verified before the exam section begins. The following are important for the
microphone to record the voice:
a. Voice is loud enough to record
b. Speaking goes on long enough to record successfully
c. Microphone is facing the correct direction and is close enough to the speaker’s mouth
(manufacturer label is to the outside)
d. Headset is on correctly; they are labeled with an ―R‖ and an ―L.‖ The following error will
appear if there is a problem with the speech capture: Unsuccessful
The Microphone check was unsuccessful. Please raise your hand for assistance from the
administrator. Try Again Stop Test
Try Again: The Microphone check will repeat.
Stop Test: A message will display that reads: "iBT shutdown message: Microphone adjustment
failure." When you select OK the exam closes. Reboot the test station then Restart from the
check-in screen.

Care of Headsets
• Ear pieces must be wiped with alcohol between every use. (Dampen a cloth with a solution of
50% alcohol/50% water.)
• Headsets must be stored in a secure area. Wrap the cords around the headset to avoid tangles.
Note: Headsets must be changed after TOEFL iBT administration. Other exams have no
volume adjustment for this headset.
Grey into ―mic‖ slot Black into ―phones‖ slot On board sound and video; do not use.
Add-on sound card to be used for headset connection.



Institutional TOEFL

NAU students also have the option of taking the Institutional TOEFL for a fee of $30. The exam
is administered by the Program in Intensive English (X7503). Scores from the Institutional


                                           - 141 -
                                                                              Revised 4/20/2011
TOEFL may not be accepted at institutions other than NAU. Although the Program in
Intensive English actually administers the Institutional TOEFL, Counseling & Testing serves as
the test center of record. The program will select a testing date then send an order form to ETS
Institutional TOEFL services. About six weeks prior to the testing date, Counseling & Testing
will receive scoring templates. Secure the scoring templates in the vault then notify Erin-Kate
Murphy (X7503) (Program in Intensive English Program Coordinator) in the English
Department that the templates have been received. Later, a box will arrive with test materials.
Inventory the box and secure it in the vault. Notify the program that the materials have been
received. Ask the program who will be obtaining the materials and when. Give this information
to the front desk so that materials can be transferred. Once the exam has been administered, the
Program will return materials to CTC. Inventory materials and return them as per procedures
listed in the supervisor’s manual. Enter the number of examinees into the Institutional Testing
Database. See Testing Database. The Program in Intensive English pays for exam materials.
Forward invoices to the program. For more information, consult with Randi Reppen (X6284) or
Erin-Kate Murphy in the English Department. Scores for the TOEFL should be forwarded to
Randi Reppen in the English Department; one copy of the score roster should be kept on file in
the Program Coordinators file cabinet.


TSA (Transportation Security Administration)
CTC is not a testing site for the TSA certification. However the exam is given at NAU in the
Bank One Center ACT Online Testing Lab located in the College of Business. Testing is
available Monday, Friday and Saturday from 10-4. Hours are subject to change and can be
verified by calling X3322. To register for this exam candidates should call 1-800-205-6366 or
online at http://www.tsa.gov/.




                                         - 142 -

				
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