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To be a part of an organization, to provide the best services utilizing leadership qualities and technical skills; coupled with full dedication and loyalty for the growth of the organization and self. SYNOPSIS 10 + years experience in the restaurant and retail industry assisting, training and mentoring colleagues Proficient capability in public and employee relations Excellent team player with strong written and verbal communication and technical skills EXPERIENCE Company Name, City, State. – Administrative Assistant - 2008 Coordinated operational aspects of client accounts Processing account paperwork, outside accounts, account transfers, alternative investments, annuities & deposits Processed checks, ACH requests and security deposits Maintained Central Branch Files & client information Coordinated prospectus receipts Scheduling, purchasing office supplies, mailing and handled inbound/outbound calls Over sought compliance issues Coordinated marketing projects

Company Name, City, State. - Retail Manager 2004 Prepare reports, monetary deposits and organize scheduling Manage inventory and merchandise ordering Operate POS/Touch screen Lottery terminal Operate in-store Gilbarco Computer System Assist, supervise, train and mentor new store associates Ensure proper procedures and regulations are meet Handle inbound calls, resolving purchase and delivery issues

Company Name, City, State. – Server 2002/2003 Supported fellow co-workers and preserved customer relations Assist, train and mentor new colleagues Ensure final presentation of entrées Resolved customer dissatisfaction due to food quality issues Maintained a safe and sanitary work environment

Company Name, City, State. – Secretary 2002 Prepare reports and handle monetary transactions Manage stock orders and status of daily inventory needs Handled a high volume of incoming calls Expedite work orders and resolve issues Operate Shop Key software application Estimate and quote repair orders EDUCATION & RELEVANT COURSEWORK Kaplan University - Associates of Applied Science in Criminal Justice, 2005-2007 (LOA) Golden Key International Honor Society 2007/Present Alpha Beta Kappa Honor Society 2006/Present Cumulative GPA 4.0 Youth Transition Center - High School Equivalency Diploma, 1991 Completed the requirements in accordance with the standards approved by the State Board for Adult and Technical Education Successfully completed the JTPA Youth Competencies in PreEmployment Skills Duly Certified completion of the Pre-Employment/Basic Education Skills ORGANIZATIONS & MEMBERSHIPS

Kaplan University School of Legal Studies Paralegal Club 2006/2007 AWARDS & ACKNOWLEDGEMENTS Kaplan University Presidents List Honors, 2005/2007 VOLUNTEER Home Based 2000/Present

Organized, researched and assembled plan to aid adult adoptee(s) reunite with lost loved ones. Website Manager, Affiliate Marketing, Blogging TECHNICAL SKILLS Computers, Computer Systems and Software POS Computer Systems/Touch Screen Windows 95, 98, XP and Vista Microsoft Word, Excel and PowerPoint Microsoft Outlook and Publisher Microsoft Office Picture Manager Adobe Acrobat Reader, PDF Conversion Microsoft Works Word Processor and Spreadsheet WordPress, MySpace, LimeWire, Facebook and YouTube Knowledgeable Muvee AutoProducer 5.0, E.M. PowerPoint Video Converter 2.4 FileZilla FTP Client (Novice) HTML, Java, Java Script MS SQL Server, SQL (Novice) JPEG, GIF, PDF, BMP, TIFF

REFERENCES Relationship: Colleague at Kaplan University from January 3, 2007 to Present Name Student, Kaplan University (School of Criminal Justice) Address Line 1 Address Line 2 Phone Relationship: Personal Acquaintance from 1987 to Present Name Self Employed Address Line 1 Address Line 2 Phone Relationship: Personal Acquaintance from 1987 to Present Name Technician, Morgan Perris Salon Address Line 1 Address Line 2 Phone

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