IT Resume Example


Ability to make strong sound decisions in stressful situations. Outstanding technical skills and knowledge of hardware/software. Proficient troubleshooter. Performs easily as a team player. Takes initiative. Learns quickly. Works diligently to gain knowledge. Looks "outside the box" for solutions and ideas. Assertive.

Year-Year Company Name City, State Network Administrator  Assisted in the maintenance of 35 servers. Operated a network consisting of Microsoft Server 2000/2003, Active Directory, VPN, IIS, Exchange 2003 and 2007. Supported desktop platforms of Windows 2000, XP and Vista. Assisted in the maintenance of Barracuda Spam firewall.  Provided desktop support for over 300 end users scattered throughout the United States using VNC remote desktop.  Implemented RPC over HTTP for all end users who worked remote. Setup mobile users PDA with ActivSync and BlackBerry Enterprise server 4.  Assisted in the support and maintenance of four Citrix Presentation Server 4.5 farms.  Implemented the upgrade of all Dell switches to HP ProCurve managed switches. Year-Year Company Name City, State Network Administrator  Assist in maintaining 20 servers. Maintain network consisting of Microsoft Server 2000 and Server 2003. Maintain Active Directory 2003 and Exchange 2003 servers. Maintain Server 2000 cluster and work in Group Policy on a daily basis. Help maintain Cisco PIX 515, VPN and internet proxy server.  Provide desktop support, as well as, remote support to 165 users plus 15 users in South Africa.  Setup and configure new users and PC’s for new users.  Purchase new software and hardware from vendors as well as keeping track of all hardware and software inventory company wide.  Assist in training users in SAP.  Proficient in using Veritas Backup Exec 9.5, Trend Micro IWSS and IMSS. Year-Year Company Name City, State Network Administrator  Manage Network Services department: maintain budget, handle decisions on purchases, and decide the role technology will have with the organization.

 Conducted pre-sales Technical Support to Sales Department.  Manage Citrix/NFuse Farm that publishes our software for the 200+ customers nationwide.  Maintain network using Active Directory 2003 and Exchange 2003 management tools.  Maintain Cisco Pix firewall and switches.  Maintain VERITAS Backup Exec 10.0d  Support Implementation department with customer installs by overseeing network configuration.  Assisted in configuration, design and support of in-house call tracking system Visual Intercept. Year-Year Company Name City, State
IT Consultant  


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Worked with a client base of over 200 users. Configured, installed, tested and supported multiple operating systems (Win 98/2000/XP), servers (Win 2000,2003 and Novell) MS Exchange, Active Directory, Domain, DNS, Terminal Services, Remote access and MS SQL. Provided solutions for clients who are experiencing difficulties with network (TCP/IP, IPX/SPX), LAN/WAN/WLAN, VPN, MS Office (versions 2000-2003), experience with variety of Cisco routers, GroupWise, some LINUX, desktop support, software and hardware issues. Proficient in using VERITAS Backup Exec, Norton Corporate Edition, Norton Ghost, Citrix and PCAnywhere. Configured, installed and supported various BlackBerry devices, BlackBerry Enterprise Server and Treo 600 & 650’s. Certified CBeyond T1 installer. PracticeWorks, Inc.

Year-Year Atlanta, Ga

System Engineer/IT helpdesk

 Stage new hire PC's and keep inventory for 500 employees.  Assist Network Administrator in maintenance, upgrades, and troubleshooting of servers.  Configured, installed, tested and supported multiple networks (Win95/98/NT/2000/XP) in various locations throughout the United States.  Provide solutions for clients who are experiencing network (LAN/WAN/Windows 2000 Terminal Server/Citrix/Modem and DSL) difficulties throughout the United States.  Identify and repair Hardware Failure/Conflicts in client’s day to day operations.  Supported and troubleshoot client conflict with database engines (Betrieve/ Pervasive SQL)

Year - Present Your Town Volunteer Fire Department (Volunteer Firefighter) EDUCATION

Year - Year University Technical College City, State MCSE Year - Year Any State University City, State Computer Science/Criminal Justice Year - Year City, State Computer Learning Center

Network Technology - Enrolled to obtain my Microsoft A+ certification and my Network + certifications. Year - Year Any State University City, State Criminal Justice/ Sociology - Completed 100-quarter hours Year - Year Community College City, State Criminal Justice - Completed 60-quarter hours

Available upon request.

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