Marketing Assistant Job Scope by cmn33360


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									                                          JOB DESCRIPTION

                               BOOKSTORE ASSISTANT MANAGER

INCUMBENT:                                       DIVISION:      College Services
GROUP:          SSA                              DEPARTMENT:    Bookstore
CLASSIFICATION: Level 8                          DATE REVIEWED: March 2007


The Bookstore Assistant Manager is responsible for the procurement of general merchandise for resale,
marketing and administering the operations of the bookstore and providing supervision and leadership to
bookstore staff. The incumbent, working within a customer service orientated environment, is expected to be
innovative and creative in researching, developing and recommending business solutions.

Using effective communication, problem-solving and leadership skills the incumbent manages the operations
of the bookstore in keeping with RDC values and competencies by developing and maintaining positive
working relationships with all contacts internal and external to RDC.


Reports to:             Bookstore Manager

Subordinate Staff:      Bookstore Assistants – Cashiers, Shipper/Receiver

Other internal contacts: Faculty, Staff & Students

External contacts:      Manufacturing & Sales Representatives, General Public


Responsible for the procurement of general merchandise (GM) for resale.
   • Maintains inventory control for all general merchandise departments.
   • Conducts research on new or required items for resale through research and tradeshows.
   • Controls GM receipt, inventory and pricing.
   • Monitors sales figures and margins for each department to ensure budget targets are met.
   • Manages the general merchandise component of the Bookstore Website.
   • Informs and updates Bookstore staff on all aspects of the GM Department.

Marketing and administration of Bookstore operations
  • Prepares for and completes yearly inventory.
  • Purchase supplies and equipment to maintain daily operations.
  • Develops and implements marketing plan for academic cycle.
  • Evaluate marketing plan effectiveness on an event or annual basis.
  • Directs the store layout and design for merchandising of products/services.
  • Good working knowledge of Bookstore computer management systems.
  • Able to open and close the store and complete the month end processes and back ups.
  • Maintains GM data base.
  • Resolves problems related to the operation of the Point of Sale (POS) system.
Supervision and Leadership
   • Assumes full responsibility of the bookstore in the absence of the manager.
   • Recruit, select and supervise day-to-day activities of staff in compliance with Human Resources
       policies and procedures, FOIPP and collective agreements under direct supervision.
   • Plan, organize and coordinate formal and informal orientation and training of employees under
       direct supervision.
   • Conduct performance enhancement process in accordance with standard practice and collective
   • Initiate disciplinary process, within scope of authority and in consultation with the Bookstore
       Manager and Human Resources, in compliance with College policies and standard practices.
   • Manage personnel issues that arise between performance planning activities.
   • Manage and allocate workload when necessary and help define priorities, approving the use of
       overtime when necessary.
   • Approve, monitor, and report vacation and other absences for all staff under the direct
   • Provide leadership by disseminating information, providing feedback, advising, and coaching.


   • Post secondary diploma in Business Administration, Commerce or Finance.
   • Minimum two years experience in retail sales.
   • Supervisory experience is required.
   • E-commerce and website development is an asset.


Performance criteria shall include achievement of tasks set out in the position description, annual major
objectives, and the completion of special assignments including:

Core Performance Competencies for all employees of Red Deer College (RDC):
•      Building Rapport
•      Client/Customer Awareness.
•      Interpersonal Relations
•      Listening Skills
•      Organizing/Planning Ability
•      Personal Work Ethic

In addition to the Core Competencies identified as being required by all RDC staff, the following
competencies are also integral to the position:
    • Analytical Skills
    • Attention to Detail
    • Computer Skills
    • Flexibility/Adaptability
    • Innovation/Creativity
    • Leadership Skills
    • Learning Ability
    • Mentoring/Coaching
    • Oral Communication
   •   Problem Solving
   •   Technical Knowledge/Proficiency
   •   Tolerance of Stress

Supervisor: ______________________       Date:_____________________________

Incumbent: _______________________       Date: _____________________________

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