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									Library Network Support Services (LNSS)

        Jerald Cavanagh
       Institute Librarian
Limerick Institute of Technology
                               LNSS
                          What’s it about?

   Limerick Institute of Technology (LIT) is the lead institution for the Shannon
              Consortium, Library Network Support Services (LNSS)

               What’s the project about?
LNSS coordinates the sharing of resources and expertise between the participating
   libraries in Limerick Institute of Technology, Institute of Technology, Tralee,
          University of Limerick and Mary Immaculate College, Limerick.

      What will be the overall outcome?
    LNSS will result in innovative support services responding to the changing
                            expectation of library users.

It will also provide joint professional development opportunities for library staff
working in the evolving information environment, through the establishment of a
                     Regional Network for Staff Development.
                               LNSS
                       What's the timescale?

                     What's the timescale?
 LNSS Initiatives will be rolled out across the partner institutions (LIT, ITTralee, UL,
MIC) over the next two and half years (August 2008-January 2011). The LNSS Project
                                  has 2 main strands:


1.      Information Literacy (IL)- Under         the direction of the LNSS Steering
        Group Select, develop, implement and evaluate a suite of IL initiatives to
        International IL standards for the partners libraries as a framework of
        support for learners over 2008 for rollout in 2009/2010. This IL initiative will
        consist of a web-based, self paced information literacy modules.


2.      Regional Network for Staff development: Under the direction of
        the LNSS Steering Group and in collaboration with the Library Staff
        development Unit of the University of Limerick- Development of a Regional
        Network for Staff Development for sharing of professional development
        opportunities across the Consortium supporting skills development and
        innovative practice enabling library staff to manage the evolving
        information environment and to match the changing needs of users.
                               LNSS
     - LNSS Steering Group, staff , partner libraries and funding

                           LNSS Steering Group:
  LNSS initiatives are directed by the LNSS Steering Group comprising of
                                Directors of
Library Services and other senior library personnel from the four partner
                   institutions- LIT, ITTralee, UL and MIC
             The members of the LNSS Steering Group are:

                            Jerald Cavanagh
                      (LIT- LNSS Project Leader)
                       Gobnait O’ Riordan (UL)
                        Pat Doherty (ITTralee)
                      Gerardine Moloney (MIC)
                           Brid.Foster (LIT)
                    Catherine Murray (ITTralee)
                                  LNSS
                                LNSS Staff
      There are 3 dedicated SIF Funded staff working on the LNSS Project:
•LNSS Librarian Project Coordinator (Grade VI)-
Oversees and manages the LNSS Project- responsibility for coordination and
development of Information Literacy initiatives and with the Library Staff
Development at the University of Limerick coordination of a Regional Network
for Staff development.
Reports to LNSS Steering Group and LNSS project Leader (Jerald Cavanagh)

•LNSS Administration and Accounts Assistant (Grade IV)-
 Based in LIT and reporting to the LNSS Librarian Project Coordinator- provides
support for the activities of the Library Network Support Services project.

•LNSS Administration Assistant (Grade IV)-
Based in UL and reporting to the UL Library Staff Development Unit at the
University of Limerick. Provides Administrative support for the activities
associated with the work of the Library Staff development Unit in support of
the LNSS Project.
                               LNSS
                              Funding

     Total funding = almost 1 million euros (€990,000)
               This funding is broken down as follows:

                    SIF requirement = €495,000
               Matched funding= €495,000 =€990,000

  Matched funding – consists of staff time of non SIF funded staff in
partner libraries such as time spent attending training courses and any
             other work which is not directly funded by SIF

                  Information Literacy: €658,490
    Regional Network for Staff development €331,510 = €990,000
        LNSS




LNSS and Information
    Literacy (IL)
                       LNSS

          What is Information Literacy?

Information literacy is knowing when and why you need
 information, where to find it, and how to evaluate, use
       and communicate it in an ethical manner.

     Chartered Institute of Library and Information
                 Professionals (CILIP)
          LNSS

What is Information Literacy?
LNSS
LNSS
                  LNSS


             Why is IL important?

  Information Literacy education- the catalyst
required to transform the information society
      of today into the learning society of
 tomorrow (Bruce, 2002)). It is a transferrable
skill promoting and supporting independence
   and lifelong learning and the ethical use of
                   information.
                                    LNSS

                   IL SUITES AND STANDARDS
Information Literacy Suites are designed according to best practice with regard
                      to Information Literacy Standards
                               Some examples:

        ACRL Association of College and Research Libraries- American
    ANZIIL Australian and New Zealand Institute for Information Literacy
   SCONUL Society of College, National and University Libraries, SCONUL
                                           LNSS


                      IL and Learning Outcomes
•   “Why would learning outcomes support the work of library and information services staff?
    A learning outcome is itself the answer to the question 'when the students leave (this
    event,session or course), what do I want them to know, or understand, or be able to do?'
    The educational importance of this question and answer process is that it focuses on what
    the students themselves do, not on what the tutor does. The question that is more
    commonly implicit in session or course design, 'what do I need to tell or show the
    students?', illustrates the tendency to focus on what the tutor does, not on what the
    students do. When teaching design starts from a foundation of learning outcomes, it is
    easier to focus on how students will apply what they learn, to take into account that
    learning is about skills as well as knowledge, and to incorporate active learning into courses
    and sessions”

•   SCONUL Learning outcomes and information literacy
                                              LNSS

                      What are the objectives?
    Select, develop, implement and evaluate a suite of IL initiatives to international IL
standards for the partner libraries. This will involve developing a framework of support for learners
                over 2008 for rollout in 2009/2010 which will enable them to have:

•Improved skills in finding, using and evaluating information

•Greater awareness of sources of information

•A greater understanding of academic information resources as an important component in the
learning cycle.

•Improved understanding of the risks and pitfalls of abusing information sources

•Ability to retrieve information using a variety of media

•Skills to critically evaluate information

•Ability to access quality information

•Enhanced transferable skills on completion of their studies.

•Ensure the IL initiatives align with and contribute to each partner library’s existing IL programmer

•Ensure each partner library’s requirements are represented in the design and delivery of the new IL
suite.

•Ensure library staff are aware of the IL suite and have the skills to deliver them;
                                    LNSS

                                LNSS and IL
                 A suite of Information Literacy initiatives –

IL selection Using criteria determined by the partner institutions an online modular
information literacy suite will be selected from suitable providers.

Lifelong learning These modules will help to develop information literate students
and provide them with generic lifelong skills necessary to locate, evaluate and use
information effectively

Flexibility Offering greater flexibility and convenience to each individual learner
the IL suite will complement existing face to face Information Literacy instruction
             LNSS




  What are the key outputs and
        outcomes for IL
agreed with the HEA for the LNSS?
                                                                       LNSS
                                                                              IL-
A.                          KEY OUTPUTS AND OUTCOMES AS AGREED WITH THE HEA 2008-2011
                              OUTCOMES

Thematic Area
                               Shannon Consortium Library Network Support Services
Project name
Project Objective              Information Literacy (IL)
Project Coordinator            Jerald Cavanagh, Librarian, Limerick Institute of Technology

                                                                 Interim targets

Activity                                2008/09                       2010                     2011                 Outputs           Outcomes
Appointment of staff (All      Two members of staff                                                           Staff appointed       Staff in place
partners)
                               (1 Project Coordinator
                               Grade VI, 1
                               Administration
                               /Training Assistant
                               Grade VI, (Grade VI to
                               be divided between LIT
                               an UL)
Project co-ordination (to be   Project scoping exercise Complete suite of              Continue IL rollout    Statement of needs Project
carried out by appointed
Grade VI and Grade IV
                                                        modules for                                           established. Pilot requirements
personnel)                                              participating sites.                                  modules completed identified.
                               Inter Institutional          Awareness and              Assessment and         Project programs     Clear plan for
                               Project Development          training of staff.         evaluation of IL       agreed. Staff        modular
                               Workshop                                                effectiveness          trained and ready to training and
                                                                                                              deliver modules.     rollout.
                               Agreed development           Role out of IL             Assessment of the      IL ready for          IL ready for
                               and rollout of               modules across the         effectiveness of the   delivery.             use.
                               Marketing                    sector.                    institutional
                               Plan                                                    cooperation.
                               Agree Pilot Site                                                               IL delivered across
                                                                                                              Institutions.

                               Customize and develop                                                          Written report on Final Report
                               IL modules for pilot site                                                      the effectiveness of completed.
                                                                                                              IL across sector and
                                                                                                              institutional
                                                                                                              cooperation
                     LNSS
IL- KEY OUTPUTS AND OUTCOMES AS   AGREED WITH THE HEA-

                   2008/2009

•Appointment of LNSS staff

•Project coordination is been carried out,
by the LNSS. This includes;

•Project Scoping exercise
•Inter Institutional project development workshop
•Agreed development and Rollout of the Marketing
Plan
•Agree a Pilot Site
•Customize and develop IL modules for the Pilot
site
                                 LNSS
 IL-DELIVERABLES SO FAR AND PLANNED DELIVERABLES FOR
                     THE COMING ACADEMIC YEAR


2008- deliverables so far
•LNSS Staff appointed (August 2008)

•Project scoping meetings were held with senior library staff- from
partner libraries- broad IL needs were identified. (August/Sept 2008)

•LNSS Stakeholder Workshop held- IL needs were clarified. IL suite
were reviewed and recommendations for IL suite selection made.
(October 2008)

•Collaborative Marketing Strategy identified- and the development of
LNSS Website is ongoing- (rollout November 2008)

•Pilot site agreed (October 2008)

2009- planned deliverables
•Rollout of IL suite in Pilot site

•Awareness and training of staff in Pilot site

•Rollout of Collaborative Marketing Plan (LIT led). Continued
enhancement of LNSS Website. Promotion of IL suite in Pilot site

•Customize and develop modules for all other sites
              LNSS


 How has IL so far led to enhanced

collaboration and capacity building?
                                     LNSS
                                        IL
How has the LNSS so far led to enhanced collaboration and capacity building


•Collaboration and networks- Main stakeholders identified and networks established
•Project Scoping meetings held with Library Directors and other Senior Library staff- Broad
IL needs identified for partner libraries

•Inter Institutional Project Development Workshops- LNSS Stakeholder Workshop was
conducted. (October 6th 2008)
•Sharing of expertise and assessment of IL modules currently available for purchase has
occurred and methods of customization is being discussed- resulting in greater awareness
of range of IL suites in operation Worldwide
•Collaborative Marketing Strategy.
Is being developed.
 SIF Library Network Support Services (LNSS)
              Information Literacy


 Enhanced collaboration and
capacity building. How will we
    continue to do this?
                                   LNSS

                                       IL
  Enhanced collaboration and capacity building. How will we continue to do this?




•LNSS Website- to include: a programme of events, contact list of clients, and main
contacts in each institute, guidelines for clients, i.e. information on venues, travel details,
list of accommodation (2008), Web 2.0 tools utilised.

•More LNSS Stakeholder Workshops to determine e.g. how Selected IL suite will be
tailored to meet the needs of each Institution

•Inter Institutional IL Training Days- to prepare staff for rollout of new IL suite across
partner institutions

•Rollout of IL modules across all partner libraries (2010)- Collaborative Marketing Strategy
to raise awareness of selected IL suite across partner institutions
            LNSS



 Will services in the region
improve as a result of this IL
         initiative?
                                       LNSS
                                          IL
       Will Library services in the region improve as a result of this IL project?

                                   Answer: YES!
                                        WHY?

•24/7 access: designed with regard to best practice in Information Literacy
Standards modular, place and time independent, self paced and available to all
learners 24/7 enabling them to progress from Information novice to information
literate user.

•Flexibility-Offers greater flexibility and convenience to learners


•Existing IL initiatives-Will compliment existing face to face or other Library
instruction

•Active Learning/Self assessment ; opportunity for self assessment and hence active
learning in the form of online quizzes, simulations, role play, and various other
interactive tools.
•The Knowledge Economy: Staff will be in a better position to deliver services to
students resulting in better student performance and up skilling for this Knowledge
Economy
                                       LNSS
                                           IL
      Possible pressure points/obstacles?

•IL suites available: Most considered dated and overly text based. Need for more
interactive IL suite employing good use of multimedia and opportunities for Active
Learning- may need to be outsourced and designed from scratch or modification of
existing model

•Institutional requirements: Decisions will need to be made with regard to how the
IL suite will be applied in each institution- will the suite be the same for each
institution? Will it need to be tailored for each institution- different instances of the
same suite?
        LNSS




Regional Network for
 Staff Development
                               LNSS

•Why staff development? Paraprofessional and professional staff need up skilling
regarding new technologies and sources of information available to them.

•Advantages: Will give our professional staff an advantage over others outside of this
region. The better trained the Library Staff are the better they can guide the students
and staff to the resources they require.

•What needs to be done?The challenge is to develop an enabling network and
programme to facilitate the up skilling and development of library staff to
manage the evolving information environment.

•The programme will share professional development opportunities across
the consortium, supporting skills development and innovative practice
               LNSS


      What are the key outputs and
 outcomes for the Regional Network for
Staff Development agreed with the HEA?
                                                           LNSS
                                 Regional Network for Staff Development
                                  Key outputs and outcomes agreed with the HEA
A.                       OUTCOMES

Thematic Area
Project name:            Shannon Consortium Library Network
                         Support Services
Project Objective        Regional network for staff development
                         Jerald Cavanagh, Librarian, Limerick Institute of
Project Coordinator      Technology

                                                  Interim targets

Activity                            2008/09                     2010               2011            Outputs            Outcomes
Identify capacity        Complete an audit of                                                 Skills audit       Audit and plan
Building priorities      required skills. Review                                              Completed
                         national and international                                           network plan
                         providers. Complete
                         network plan. Complete
                         first 2 networking sessions.
Roll out of                                             Complete              Complete        Completed all      Dissemination of
development                                             development           training        development        good practice and
programme for e-                                        sessions 3-7          sessions 8-12   sessions           increased skills
library and learner                                                                                              levels
focused initiatives
Annual symposia                                         1st Symposia          2nd Symposia Completed             Increased
                                                                                           symposia              understanding
                                                                                                                 and skills
Experience exchange      1st Series of                  2nd Series of         3rd Series of   Completed          Sharing and adoption
visits                   exchange visits                exchange visits       exchange visits exchange           of good practice
                                                                                              visits
Reflective practice                                     Research and plan     Roll out pilot Pilot programme     Greater
pilot                                                   pilot                 reflective      completed          understanding of
                                                        reflective practice   practice                           methodology to
                                                        programme             programme                          improve performance
Review and                                                                    Conduct         Programme report   Full report
assessment of capacity                                                        assessment and
building initiatives                                                          review of
                                                                              Programme
                      LNSS
Regional Network for Staff Development-        KEY
   OUTPUTS AND OUTCOMES AS AGREED WITH THE HEA-
                  2008/2009



•Complete an audit of required skills.

•Review national          and      international
training providers

•Complete a training network plan

•Complete     first   2   staff   development
sessions

•1st series of exchange visits
                             LNSS
    Regional Network for Staff Development-
 DELIVERABLES SO FAR AND PLANNED DELIVERABLES FOR THE
                 COMING ACADEMIC YEAR


              2008- deliverables so far
•Training needs     methodology ascertained (LNSS Stakeholder
Workshop). Audit of required skills commenced (October 2008)

•National and International Providers reviewed (September/October
2008)

•Network Plan formulated (September/October 2008)

•3  Development    sessions       to    be    completed     (October
November/December 2008)

•Exchange of experience- 1st Inter Institutional Exchange of
experience (Seminar Day)

•Institutional needs for Reflective practice has being be identified.
(LNSS Stakeholder Workshop)
                             LNSS
    Regional Network for Staff Development-
 DELIVERABLES SO FAR AND PLANNED DELIVERABLES FOR THE
                 COMING ACADEMIC YEAR



                2009- planned deliverables
•Library Staff development sessions continue

•1st Symposia


•2nd Inter Institutional Exchange of Experience Seminar Day

•Role out pilot reflective practice program- methods of measuring
impact of training employed ( as ascertained at LNSS Stakeholder
Workshop October 2008)

•Conduct assessment and review of Programme including review of
training rolled out to date.
             LNSS


How has the Regional Network for Staff

 development so far led to enhanced

 collaboration and capacity building?
                                LNSS

        Regional Network for Staff Development
           Enhanced collaboration and capacity building
•Audit of required skills (training needs assessment): Collaboration between institutions
in formulating and implementation. Skills gaps identified on a cross Institutional basis

•Inter Institutional Staff development sessions ( First 3 before end of 2008)
•Inter Institutional Register of National and International Training providers- formed
through consultation and collaboration with the stakeholders


•-LNSS Stakeholder Workshop October 6th 2008- sharing of expertise and collaborative
assessment of training needs. Needs identified, training schedule and network plan
formulated for all institutions

-Exchange of experience- initially through meetings with all stakeholders and LNSS
Stakeholder Workshop. LNSS exchange of Experience Seminar days will begin before end
of 2008.
-Reflective practice- ways of measuring impact of training on individuals and services
have been identified (LNSS Stakeholder Workshop)
          LNSS



Enhanced collaboration and
    capacity building.
How will we continue to do
          this?
                                  LNSS
            Regional Network for Staff Development-
Enhanced collaboration and capacity building- how will we continue to do this?
   •LNSS Inter Institutional Staff development sessions continue throughout 2009-
   continued implementation of training needs arising from LNSS Stakeholder
   Workshop October 6th 2008

   -Symposia – 2009

   -Second LNSS Exchange of experience Seminar Day 2009


   -Continued rollout of Reflective practice pilot program- methods of measuring
   impact of training utilized. (2009)

   -LNSS Website- continued upgrading to include any opportunities for social
   networking (2009)
             LNSS


  Will services in the region
improve as a result of this Staff
   Development initiative?
             Library Network Support Services (LNSS)
                       Regional network for Staff Development
Will Library services in the region improve as a result of this Library Staff development project?


                                       Answer: YES!
                                             WHY?
    •Up skilling training priorities will have been identified resulting in rollout of vital
    staff development courses thereby leading to up skilling of staff in the region


    •Knowledge Economy Staff will be in a better position to deliver services to students
    resulting in better student performance and up skilling for our Knowledge Economy.


    •Greater cooperation and sharing of expertise between the stakeholders will lead to
    more seamless delivery of information services across the partner institutions
        Library Network Support Services (LNSS)
                  Regional Network for Library Staff Development-
            Possible pressure points/obstacles?
New technologies particularly Web 2.0 technology is constantly changing- regardless
   of how well staff are up skilled in these areas can they ever fully up to date?

Measuring the impact: How will we measure the effectiveness of training. How will
 we know the impact training has made on the individual, services and students?
 Answer: Reflective practice techniques, employee evaluation of training, online
                                    surveys.
Library Network Support Services (LNSS)

            Jerald Cavanagh
          BSc Econ, MSc, MA
           Institute Librarian
    Limerick Institute of Technology
        Library Network Support Services (LNSS)
                                      Bibliography


Academic and National Library Training Co-operative (2006) Report of the Sub-Group
      on Continuing Professional Development, December 2006 available at
                   http://www.anltc.ie/reports/reports.htm

American Library Association (1989), Presidential Committee on Information Literacy
       – Final Report, American Library Association, Chicago, IL, available at:
            www.ala.org/acrl/nili/ilit1st.html (accessed 26 July 2004), .

     Bundy, A. (2003), "One essential direction: information literacy, information
 technology fluency", paper presented at eLit 2003: 2nd International Conference on
 Information and IT Literacy, Glasgow Caledonian University, 11-13 June, available at:
www.library.unisa.edu.au/about/papers/oneessential.htm (accessed 11 March 2004),
                                           .

    Bruce, C.S. (2002), "Information literacy as a catalyst for educational change: a
 background paper", white paper prepared for Unesco, the US National Commission
on Libraries and Information Science, and the National Forum on Information Literacy,
      for use at the Information Literacy Meeting of Experts, Prague, available at:
  www.nclis.gov/libinter/infolitconf&meet/papers/bruce-fullpaper.pdf (accessed 11
                                     March 2004), .

  Council of Australian University Librarians (2001), Information Literacy Standards,
           Council of Australian University Librarians, Canberra, available at:
    www.anu.edu.au/caul/caul-doc/InfoLitStandards.doc (accessed 26 July 2004),
        Library Network Support Services (LNSS)
                                     Bibliography


Consortium of National and University Libraries (2001) CONUL Colloquium, November
                2001 accessed at http://www.conul.ie/publications/

    Hegarty, Nora; Lynch, Ted; Quinlan, Neil, (2003) A portrait of Olas as a young
    information literacy tutorial: lLibrary Review, Vol. 53, No. 9., 442.

  Society of College, National and University Libraries (1999), Information Skills in
    Higher Education: A SCONUL Position Paper, SCONUL, London, available at:
 www.sconul.ac.uk/activities/inf_lit/papers/Seven_pillars.html (accessed 11 March
                                       2004

								
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