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                        Appendix              : Network Infrastructure Detailed Design Development Support
This Network Infrastructure Detailed Design Development Support Appendix is an Appendix to the Support Agreement entered into by Cisco and
Service Provider and is incorporated into the Support Agreement by this reference. All capitalized terms not defined below have the meaning ascribed
thereto in the Support Agreement. In the event of a conflict between the terms of this Appendix and the Support Agreement, the terms of this Appendix
shall govern.


1.0 DEFINITIONS.
                                                                                2.3 Provide up to three (3) Network design feedback / review
1.1 “Additional Services” means installation of new Hardware,                       sessions. The Service Provider’s design engineers would handle
    system additions, Hardware upgrades, or non-mandatory                           any changes beyond the final review session.
    engineering changes
                                                                                3.0 SERVICE RESPONSIBILITIES OF SERVICE PROVIDER.
1.2 “Device Type(s)” means a Cisco supported Hardware product                       Service Provider shall comply with the following obligations:
    (for example, Catalyst 6509, GSR 12000 and Cisco 7200).
                                                                                3.1 Designate a single point of, to act as the primary technical
1.3 “Network” means a set of interconnected and inter-working                       interface to the Cisco designated engineer (“Advanced Services
    Cisco supported Hardware and Software that is implemented,                      Engineer”). Service Provider will designate as contacts senior
    operated, and supported by Service Provider from a single                       engineers with the authority to make any necessary changes to
    Network Operations Center (“NOC”).                                              the Network configuration. One individual, who is a senior
                                                                                    member of management or technical staff, will be designated as
1.4 “Network Infrastructure” means Service Provider’s core                          Service Provider’s primary point of.
    transport and aggregation Network technology (i.e., Metro Optical,
    ATM/FR, IP Core and Cisco security devices including but not                3.2 Provide reasonable electronic access to Service Provider's
    limited to Firewall, IDS and VPN3000).                                          Network to allow the Advanced Services Engineer to provide
                                                                                    support.
2.0 SERVICE RESPONSIBILITIES OF CISCO. Cisco shall provide
    the following Network Infrastructure Detailed Design Development            3.3 Provide a Network topology map, configuration information, and
    Support Services during Standard Business Hours for a                           information of new features being implemented as needed.
    predetermined period of time (from 1-12 months in increments of
    one month), unless stated otherwise. These activities are for a             3.4    Notify Advanced Services Engineer of any major Network
    single detailed design project covering specific Network                          changes (e.g., topology, configuration, new IOS releases).
    Infrastructure technologies with up to two (2) Device Types.
    Actual number of Device Types and Network Infrastructure                    3.5 Designate key Networking contacts who shall be available for
    technologies will vary depending upon what is ordered by Service                ongoing information gathering and feedback during design
    Provider:                                                                       development.

2.1 Conduct a workshop for the purpose of gathering data and                    3.6 Create and manage an internal email alias for communication
    initiating the Network detailed design development process, which               with Advances Services Engineer.
    may include but shall not be limited to the following:
                                                                                3.7 Retain overall responsibility for any business process impact and
     - Review and evaluation of Service Provider Network                            any process change implementations
       documentation, and existing Network designs, if available
                                                                                3.8 Ensure that key Networking and operational personnel are
     - Verification that the chosen platforms, features and functionality           available to participate in interview sessions, scheduled Network
       will meet the design objectives                                              design feedback sessions or conference calls as required to
                                                                                    enable Cisco to understand Service Provider’s business and
     - Completion of the detailed design discovery checklist, where                 technical requirements for the Network.
       applicable, to integrate technical requirements and design goals
       into a low level Network design (“Low Level Design”) document            3.9 Provide details of Service Provider’s Network design objectives to
                                                                                    Cisco, for example, Network strategy and requirements, desired
     - Gather Network detailed design requirements                                  Network performance (throughput/data rate, coverage and
                                                                                    number of users), security requirements, data usage (email,
2.2 Team with Service Provider to create a Low Level Design                         internet access, etc.), types of applications (e.g., AutoCAD),
    document, which typically includes:                                             future growth requirements and Network build out time frames.

     - Data Flow Specification                                                  3.10 Provide details of Service Provider’s current Network topology,
     - Services of the Network                                                       including access, distribution, and core layers, types of switches
     - Physical Network Topology                                                     and routers in each layer, IP addressing and subnetting for each
     - Logical Network Design                                                        layer, and features/services that have been enabled on the
     - Security Considerations (i.e., authentication, VLANs, subnet                  Network
       isolation, etc.)
     - Routing strategy (for example, OSPF, BGP and ERGIP)                      3.11 Provide physical and logical Network schematics for Service
     - Definition of the outbound interfaces to Service Provider                     Provider’s existing Network where applicable.
        Network management system
     - Addressing Strategy (e.g., IP, IPX, Subneting, VLSM,                     3.12 .In the event the Network composition is altered, after this
        Summarization)                                                               Appendix is in effect, Service Provider is responsible to notify


                     Controlled Doc. #20478 Ver:1.1 Last Modified:11/17/2003 10:40:54 AM          CISCO CONFIDENTIAL
                                                Network_Infrastructure_Detailed_Design_Development_SP.doc
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     Cisco in writing within ten days (10) of the change. Cisco may      4.7 Services or software to resolve Software or Hardware problems
     require modifications to the fee if the Network composition has         resulting from third party product or causes beyond Cisco’s
     increased beyond the original pricing quote for Services.               control, or Service Provider’s failure to perform its responsibilities
                                                                             under this Appendix. Service Provider should contact their vendor
4.0 SERVICES NOT COVERED UNDER THIS APPENDIX.                                directly to obtain information on acquiring releases and/or bug
                                                                             fixes related to such Software.
4.1 Provision of Services for Network applications (for example, CDN,
    Public Voice, IP Packet Telephony, Broadband). Network               4.8 Services for non-Cisco Software installed on any Cisco Product
    applications are not covered under the Network Optimization
    Support, but can be purchased separately for an additional fee.      4.9 Any Hardware or third party product upgrade required to run new
                                                                             or updated Software.
4.2 Any customization of, or labor to install, Software or Hardware
    (including installation of Updates).                                 4.10 Additional Services are provided at the then-current time and
                                                                              materials rates.
4.3 Provision of Software Application Services. For purposes of this
    Appendix, “Software Application Services” means non-                 4.11 Except as otherwise provided in this Appendix, Software
    resident/stand alone Software products which include Cisco's              entitlement, including media, documentation, binary code, source
    Network management Software, security Software and internet               code or access in electronic or other form is not provided. In
    appliance Software and Software made available by Cisco’s                 addition, no right, use or license to Cisco’s Software is conveyed
    Customer Contact Business Unit ("CCBU") and includes but is not           under this Appendix, and Service Provider acknowledges it will
    limited to the Software in the following product lines: Cisco ICM         obtain no such rights hereunder.
    software, Cisco Customer Interaction Suite software and other
    Software which Cisco designates as CCBU Software.                    4.12 Additional onsite visits and standby services, except upon Service
                                                                              Provider’s written request and mutual agreement between Service
4.4 Furnishing of supplies, accessories or the replacement of                 Provider and Cisco at Cisco then-current travel and labor rates for
    expendable parts (e.g., cables, blower assemblies, power cords,           such service on a time and material basis.
    and rack mounting kits).

4.5 Electrical or site work external to the Products.




4.6 Support or replacement of Product that is altered, modified,
    mishandled, destroyed or damaged by natural causes or
    damaged due to a negligent or willful act or omission by Service
    Provider or use by Service Provider other than as specified in the
    applicable Cisco-supplied documentation.




                     Controlled Doc. #20478 Ver:1.1 Last Modified:11/17/2003 10:40:54 AM          CISCO CONFIDENTIAL
                                                Network_Infrastructure_Detailed_Design_Development_SP.doc