Integrating Voice and Data Networks - PDF

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					                                         Scribe Customer Case Study       Voice & Data Networks          SCriBe SoFTwAre CorPorATioN




Voice & Data Networks, Inc. now processes orders 80% faster by integrating
    Microsoft Dynamics® CRM and Microsoft Dynamics® GP in real-time.

                                                             The result?

                            Stronger connections. No dropped sales calls.




SCRIBE RESEllER: InterDyn Business Microvar


                                           As the premier telecommunications company in its
                                           region, Voice & Data Networks has built a large and
                                           growing family of customers across the Midwest.

To provide detailed, real-time informa-          manual approach. In addition, our ac-             Dynamics CRM. But by using Scribe
tion to sales and service staff, Voice &         counting staff can handle the workload            Insight, we were able to provide our
Data Networks needed to integrate its            more efficiently—allowing increased               sales people with a view into all our
Microsoft Dynamics CRM solution with             order volume without increased over-              warehouses. The sales person can just
Dynamics GP. Finding the integration             head. So we can keep our customers                type in a key word or two to get an
tools available from Microsoft unable to         happy while driving higher revenues               exact count by location in seconds. It’s
meet the full extent of the company’s            and profits.”                                     amazing.”
requirements, Voice & Data Networks
turned to its software consulting and            By providing real-time, bidirectional             Simplifying a complex migration
implementation partner, InterDyn Busi-           integration between Dynamics CRM
ness Microvar, which recommended                 and Dynamics GP, Scribe Insight enables           For the integration between Dynamics
Scribe Insight.                                  the staff at Voice & Data Networks to             CRM and Dynamics GP to be success-
                                                 immediately determine if the desired              ful, Voice & Data Networks had to first
“Integrating our CRM and accounting              product and quantity is available, locate         migrate information from its previous
systems was critical so that our sales           the point of origination—whether in               contact manager, Siebel Front Office, to
and service staff have complete account          stock or through a partner—and even               Dynamics CRM and then reconcile any
and product information at their finger-         see the customer’s credit information,            duplicate or inconsistent records. With
tips,” says Bob Prayfrock, Director of           all in a single interface.                        25,000 contacts and 18,000 accounts,
IT/Operations at Voice & Data Networks.                                                            this was no small task, yet Scribe Insight
“By integrating Dynamics CRM and                 “One of the major challenges we faced             enabled Voice & Data to complete the
Dynamics GP with Scribe Insight, the             was having multiple warehouses that               migration quickly and easily.
effectiveness of our sales staff has gone        we set up in Dynamics GP,” explains
up significantly, and we can process             Prayfrock. “Support for more than one             “We thought the migration was going
orders 80 percent faster than the old            warehouse is not a standard feature in            to be a huge hurdle,” recalls Prayfrock.

   Scribe Software Corporation   Three Bedford Farms Drive   Bedford, NH 03110 USA   P: 1.603.622.5109   F: 1.603.622.3862   www.scribesoft.com
                                         Scribe Customer Case Study       Voice & Data Networks           SCriBe SoFTwAre CorPorATioN




                                                   “By integrating Dynamics CRM and Dynamics GP with
                                                   Scribe Insight, the effectiveness of our sales staff has
                                                   gone up significantly, and we can process orders 80
                                                   percent faster than the old manual approach.”
                                                    –Bob Prayfrock, Director of IT/Operations, Voice & Data Networks


“As it turned out, with Scribe Insight,          What’s great about Scribe Insight is                    Environment
the entire migration went incredibly             we didn’t need anyone to come in and                    Microsoft Dynamics CRM
smoothly. Even chronological activities          write source code to handle special                     Microsoft Dynamics GP
and notes—things we were told for                requirements. We could do every-
                                                                                                         Challenge
years would be impossible to get—                thing right from within the tool, which                 Providing salespeople with real-time
came over. Because Scribe Insight                saved us a lot of time and money, and                   access to data - from inventory to credit
provides a template for Siebel Front             dramatically reduced the risk we would                  history
Office, most of the work was already             have faced with a customized integra-
done for us. We were able to get all             tion.”                                                  Solution
                                                                                                         Scribe Insight
the data from Siebel into the right place
                                                                                                         Scribe Adapter for Dynamics GP
in Dynamics CRM without a problem.               It’s natural that throughout the integra-               Scribe Adapter for Dynamics CRM
And that meant we could move ahead               tion, Voice & Data would face some
with the integration without delay.”             unforeseen issues. But at each turn,                    B
                                                                                                          enefits
                                                 Scribe Insight continued to stand up to                 • Everybody serving customers better
                                                                                                         • Everybody having the information they
Serving customers more effectively               the challenges.
                                                                                                           need right at their fingertips
with integrated information
                                                                                                         • Everybody processing orders faster
                                                 “At no time did I ever doubt our suc-                   • Everybody working as one
As with the migration, Voice & Data              cess using Scribe Insight,” affirms Pray-
Networks completed the integration               frock. “We considered other tools on
between Dynamics CRM and Dynam-                  the market, like BizTalk, but none of the
ics GP smoothly, thanks to the Scribe            vendors expressed any certainty in their
Adapter for Microsoft Dynamics GP.               abilities to do this integration. Only
While partner InterDyn Business                  Scribe Software came in with genuine                             SCRIBE BEnEfItS
Microvar took on the lion’s share of             confidence that they could do it—there                  • Powerful to support sophisticated
the integration work, Prayfrock and his          was no question at all. And they lived                    integrations with point-and-click
team also used Scribe Insight to address         up to their promises. The integration                     ease
the nuances required to meet the com-            operates perfectly, so our sales and                    • Flexible to handle unique
                                                                                                           requirements
pany’s unique integration requirements.          service staff have the customer informa-
                                                                                                         • Adaptable to quickly
                                                 tion they need right at their fingertips.                 accommodate changing business
“Scribe Insight had most of the integra-         That’s why we did the integration in                      needs
tion capabilities we needed built in,”           the first place, because this informa-                  • Scalable for Mid-market through
                                                 tion is essential for serving the needs                   Enterprise organizations
says Prayfrock. “But it also had the
                                                 of our customers and providing them                     • Fast to take project timelines from
flexibility so we could make a few modi-                                                                   months to days
fications without causing any problems.          with a great experience every time they
                                                 contact us.”


   Scribe Software Corporation   Three Bedford Farms Drive   Bedford, NH 03110 USA   P: 1.603.622.5109    F: 1.603.622.3862   www.scribesoft.com

				
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