Department of Information Technology
H.O. – 2, 3 & 4 DD Block, Sector – 1,
Salt Lake, Kolkata – 700064
REQUEST FOR PROPOSAL (RFP)
Implementation of Mobile Banking Solution
RFP REF No. : DIT-1209/2010-11
Date : 24/08/2010
The information provided by the bidders in response to this Request For Proposal (RFP) will
become the property of UCO Bank and will not be returned. The Bank reserves the right to
amend, rescind or reissue this RFP and all amendments will be advised to the bidders and
such amendments will be binding upon them. The Bank also reserves its right to accept or
reject any or all responses to this RFP without assigning any reason whatsoever.
This document is prepared by UCO Bank for its Mobile banking Solution. It should not be
reused or copied or used either partially or fully in any form .
Bid Details – Control Sheet Table
Date of commencement of 24-08-2010
1. sale of Bidding Document
2. Last date and time for sale of 27-09-2010 4.00 PM.
3. Queries, if any, to be 09-09-2010
communicated by the bidders
4. Last date, time & Venue for 27-09-2010 4.00 PM at :
submission of Bid Documents UCO Bank, Head Office – 2
Department of Information Technology(DIT),
5th Floor, 3 & 4 DD Block, Sector – I, Salt Lake,
Kolkata 700 064.
(Bid documents should be dropped in the
Tender Box, kept at 5th Floor)
5. Date and Time of Technical Bid a. Technical Bid – 27-09-2010 4.30 PM
& Commercial Bid Opening
b. Date of Commercial Bid opening will be
intimated to the bidder/s qualifying in
6. Place of opening of Bids UCO Bank
Head Office – 2,
Department of Information Technology(DIT),
5th Floor, 3 & 4 DD Block, Sector – I, Salt Lake,
Kolkata 700 064.
7. Address for communication UCO Bank
Head Office – 2,
Department of Information Technology(DIT),
5th Floor, 3 & 4 DD Block, Sector – I, Salt Lake,
Kolkata 700 064.
8. Cost of RFP document ` 2000/- in the form of Demand Draft/Banker‟s
Cheque in favour of UCO Bank payable at
Kolkata. The DD/Banke‟s Cheque should be
submitted along with the Technical Bid.
Note: Bids will be opened in presence of the bidders' representatives (maximum two
representatives per bidder) who choose to attend. In case the specified date of
submission & opening of Bids is declared a holiday for the Bank, the bids will be
received till the specified time on next working day and will be opened at 4:30 p.m.
on the next day.
UCO Bank 2010 – 11 Page 2 of 28
UCO Bank, a body corporate, established under the Banking Companies
(Acquisition and Transfer of Undertakings) Act 1970, having its Head Office at
10, B.T.M.Sarani, Kolkata-700001, India, hereinafter called “The Bank”, is one
of the leading public sector Bank in India having more than 2150 branches,
spread all over the country. Bank has deployed Finacle (version 7.0.19) as a
Core Banking Solution for all its Branches. The Bank wishes to implement the
Mobile Banking solution, in a hosted model, for providing Mobile Banking
Facility to its esteemed customers. The hosted model solution should provide
downloadable application Software for the Mobile Banking Facility
(M-Banking & M–Commerce) and will include installation, integration,
customization, Implementation and Maintenance of the Application.
Against the above backdrop UCO Bank invites Request for Proposal (RFP)
from the prospective bidders having proven past experience and
competence in the field providing Mobile Banking Solution.
2. ELIGIBILITY CRITERIA FOR THE BIDDER
Only those Bidders who fulfill the following criteria are eligible to respond to
the RFP. Offers received from the bidders who do not fulfill all or any of the
following eligibility criteria are liable to be rejected.
Bidder should be in existence in India for minimum of three years as on
The bidder submitting the offer should have a turnover of minimum Rupees
Five Crore & above per year during last three years i.e. 2007-2008, 2008-2009
and 2009-2010. Copies of the last three financial years‟ audited balance
sheets should be submitted along with the offer.
Bidder should have reported net profit for last 3 financial years (2007-08, 2008-
Bidder should have executed similar projects i.e. installation, integration,
implementation and maintenance of Mobile Banking solution in
public/private sector Bank(s) in India during the last three years. The solution
offered should be currently running successfully.
The bidder shall be the owner / certified or authorised agent / reseller /
partner of the solution offered.
Bidder should have not been black listed at any time by the Central /any of
the State Governments in India or any Financial Institutions in India. An
undertaking to this effect must be submitted in their letter head.
Bidder must comply with all above-mentioned criteria. Non-compliance of
any of the criteria will entail rejection of the offer summarily. Photocopies of
relevant documents / certificates should be submitted as proof in support of
the claims made. UCO BANK reserves the right to verify /evaluate the claims
made by the bidder independently. Any decision of UCO BANK in this regard
shall be final, conclusive and binding upon the bidder.
UCO Bank 2010 – 11 Page 3 of 28
3. BROAD SCOPE OF THE WORK
3.1. To provide complete solution for providing Mobile Banking Solution for
Bank‟s Customers. The Bank has currently implemented SMS alert based
services for sending transaction based and non-transaction based alerts
to it customers and also the Pull & Push based services for various service
requests. The proposed Mobile Banking solution should be inclusive of
above alerts based services and should support facilities like P 2 P funds
transfers across Banks as well intra-bank, Utility Bill Payments, Card to
Card Payments, Shopping, Airlines tickets buying etc. through Mobile
Phones and should be enabled for Web based services as well as POS
3.2. To provide interface with Bank‟s Core Banking application, Financial
Transaction Switch (Base 24 6.x and scalable upto Base 24 EPS)for
seamless integration ,parameterization, customization etc. for successful
implementation of proposed Mobile Banking Solution as per the
3.3. To provide support for trouble shooting and enhancements in the
Services during the contract.
3.4. To provide and implement a tested and proven technology, end-to-end
solution on turnkey basis for the Mobile Banking Solution including but not
limited to providing the required hardware, software, networking
equipment, network connectivity, database, middleware, firewall, anti-
virus, servers, consumables etc. required for implementation of the
Mobile Banking solution.
3.5. To implement the complete solution in a hosted model as per the
technical /functional specifications of the Bank.
3.6. The solution offered should comply with all the Operative Guidelines for
Mobile Banking Transactions in India issued by RBI vide circular no.
DPSS.CO.No.619/02.23.02/ 2008-09 dated October 08, 2008. The solution
should also comply with any further guidelines and mandates issued by
RBI for Mobile Banking Transactions. The bidder has to undertake to
incorporate, at no cost to the Bank, suitable changes in the solution
including the software, procedure and operations as required from time
to time to comply with any new rules of Indian Law or new rules from
RBI/IBA/MFI/ Bank for providing the Mobile Banking services to The Bank.
4. TENDER DOCUMENT AND FEE
A complete set of tender document can be obtained from the following
address during office hours on all working days ( within the scheduled dates
as mentioned in the Control Sheet Table ) on submission of a written
application along with a non-refundable fee of `2000/- (Rupees Two
Thousand Only) in the form of Demand Draft or Banker‟s Cheque in favour of
UCO BANK, payable at Kolkata .
UCO Bank 2010 – 11 Page 4 of 28
General Manager (IT)
Department of Information Technology
5th Floor, 3 & 4 DD Block,
Sector-I, Salt Lake, Kolkata – 700064
The tender document may also be downloaded from the bank‟s official
website www.ucobank.com . The bidder downloading the tender document
from the website is required to submit a non-refundable fee of `2000/-
(Rupees Two Thousand Only) in the form of Demand Draft or Banker‟s
Cheque in favour of UCO BANK, payable at Kolkata , at the time of
submission of the technical bid, failing which the bid of the concerned
bidder will be rejected.
4.1 EARNEST MONEY DEPOSIT
The Bidder(s) must submit Earnest Money Deposit in the form of Demand
Draft/Banker‟s Cheque in favour of UCO Bank payable at Kolkata /Bank
Guarantee as per the format mentioned in Annexure –V for an amount
Particulars of Job to be undertaken EMD
Implementation of Mobile Banking Solution `2,00,000.00
Non-submission of Earnest Money Deposit will lead to outright rejection of the
Offer. The EMD of unsuccessful bidders will be returned to them on
completion of the procurement process. The EMD of successful bidder(s) will
be returned on submission of Performance Bank Guarantee.
The Earnest Money Deposit may be forfeited under the following
a. If the bidder withdraws its bid during the period of bid validity (180 days
from the date of opening of bid).
b. If the bidder makes any statement or encloses any form which turns out
to be false, incorrect and/or misleading at any time prior to signing of
contract and/or conceals or suppresses material information; and / or
c. In case of the successful bidder, if the bidder fails:
To sign the contract in the form and manner to the satisfaction of
To furnish performance security in the form and manner to the
satisfaction of UCO BANK.
4.2 PERFORMANCE GUARANTEE
The Bank will require the selected bidder to provide a Performance Bank
Guarantee, within 7 days from the date of acceptance of the order or
signing of the contract whichever is earlier, for a value equivalent to 10% of
UCO Bank 2010 – 11 Page 5 of 28
the project implementation cost. The Performance Guarantee should be
valid for a period of 36 months. The Performance Guarantee shall contain a
claim period of three months from the last date of validity. The selected
bidder shall be responsible for extending the validity date and claim period
of the Performance Guarantee as and when it is due on account of non-
completion of the project. In case the selected bidder fails to submit
performance guarantee within the time stipulated, the bank at is discretion
may cancel the order placed on the selected bidder without giving any
notice. Bank shall invoke the performance guarantee in case the selected
bidder fails to discharge their contractual obligations during the period or
Bank incurs any loss due to selected bidder‟s negligence in carrying out the
project implementation as per the agreed terms & conditions.
4.3 CLARIFICATIONS ON AND AMENDMENTS TO RFP DOCUMENT
Prospective bidders may seek clarification on the RFP document by
letter/fax/e-mail till 09th September 2010 at the address mentioned in Bid
Detail- Control Sheet Table. Further, at least 7 days time prior to the last date
for bid-submission, the Bank may, for any reason, whether at its own
initiative or in response to clarification(s) s o ught fro m prospective bidders,
modify the RFP contents by amendment. Clarification /Amendment, if any,
will be notified on Bank‟s website www.ucobank.com
4.4 SUBMISSION OF OFFER –TWO BID SYSTEM
Separate Technical and Commercial Bids in duplicate (One Original and
One Copy) duly sealed and superscribed “Quotation for Implementation of
Mobile Banking – Technical Bid” and “Quotation for Implementation of
Mobile Banking –– Commercial Bid” shall be submitted as per bid details
given in the RFP.
Sealed S eparate Envelopes carrying Technical Bid and Commercial Bid
should be put in a single sealed outer envelop and superscribed
“Quotation for Implementation of Mobile Banking” . This single sealed outer
envelop should be dropped/submitted at UCO Bank‟s address given in Bid
Details- Control Sheet Table, on or before 27th September, 2010 4.00 PM. Any
Bid received by the Bank after deadline for submission of Bids prescribed, will
be rejected and returned unopened to the Bidder.
All envelopes must be superscribed with the following information:
Name of Bidder
Type of Offer (Technical or Commercial)
ENVELOPE-I (Technical Offer): (2 Copies)
The Technical Offer should be completed in all respects and contain all
information asked for in the exact format of technical specifications given in
the RFP, except prices. The Technical Offer must not contain any price
information. UCO BANK, at its sole discretion, may not evaluate a Technical
Offer in case of non-submission or partial submission of technical details. Any
decision of UCO BANK in this regard shall be final, conclusive and binding
UCO Bank 2010 – 11 Page 6 of 28
upon the bidder.
ENVELOPE-II (Commercial Offer): (2 Copies)
The Commercial Offer (two copies) should contain all relevant price
information and should not contradict the Technical Offer in any manner.
If the outer cover/envelop are not sealed & superscribed as required, the
Bank will assume no responsibility for bid‟s misplacement or premature
If any inner cover/envelop of a bid is found to contain both technical &
commercial bids then that bid will be rejected summarily.
If any outer envelop is found to contain only the technical bid or
commercial bid, it will be treated as incomplete and that bid will be liable
4.5 ERASURES OR ALTERATIONS
The Bid should contain no alterations, erasures or overwriting except as
necessary to correct errors made by the Bidder, in which case corrections
should be duly stamped and initialed / authenticated by the person/(s)
signing the Bid. The Bidder is expected to examine all instructions, forms,
terms and specifications in the bidding documents. Failure to furnish all
information required by the bidding documents or submission of a bid not
substantially responsive to the bidding documents in every respect will be at
the Bidders risk and may result in rejection of the bid.
4.6 LANGUAGE OF BID
The bid as well as all correspondence and documents relating to the bid
exchanged by the bidder and the Bank shall be in English language only.
5. EVALUATION AND COMPARISON OF BIDS
The Bank will open the technical bids, in presence of Bidder‟s
representative(s) (maximum two representatives per bidder) who choose to
attend, at the time and date mentioned in Bid document on the date and
venue mentioned in page 2. The bidder‟s representatives who are present
shall sign the register evidencing their presence / attendance.
a) The proposals will be evaluated in two stages. In the first stage, i.e.
Technical Evaluation, the bidders will be shortlisted, based on the
responses given by the bidders in response to RFP. In the second stage,
the commercial bids would be evaluated.
b) The Bank will evaluate the technical response to the RFP of bidder who
are found eligible as per the eligibility criteria mentioned in the RFP. There
will be no scoring involved in the eligibility evaluation.
UCO Bank 2010 – 11 Page 7 of 28
c) During the period of evaluation, bidders may be asked to provide more
details and explanations about information provided in the proposals.
Bidders should respond to such requests within the time frame indicated
in the letter/fax/e-mail seeking explanation.
d) UCO Bank reserves the right to modify /amend the evaluation process at
any time during the bid process, without assigning any reason,
whatsoever and without any requirement of intimating the bidders of
any such change.
e) Technical bid evaluation methodology that UCO Bank would adopt is
i) The requirement is in the form of a table which is given as Annexure
–II containing the required functionality features.
ii) The bidders should provide their response to the questionnaire in the
iii) The Response should be as per the table below.
N Functionality is not available and will not be provided by the
S Require features readily available and to be provided by the
C Customization required.
iv) Response except „N‟, „S‟, „C‟ are not acceptable. If any bidder
provide response other than „N‟, „S‟ or „C‟, the same will be treated
as „Not Available‟ i.e. „N‟.
The delivery of customization items have to take place within two
month from the date of award of contract.
f) Basis for evaluation:
Marks will be allotted against each point mentioned in the functional
requirement as under:
0 – For N
5 – For S
3 – For C
The marks allotted to the responses of the bidder after carrying out
above step would be reduced to a scale of 1 to 100 as under:
Total Marks obtained
--------------------------- X 100
Max. Possible Marks
The bidder needs to achieve a cut-off score of 65 % marks in order to
qualify for the commercial evaluation stage.
UCO Bank 2010 – 11 Page 8 of 28
5.1 COMMERCIAL EVALUATION
Commercial Bids of bidders, who meet all terms and conditions of this
RFP/tender and secure Qualifying points in technical evaluation, will be
considered for participation in commercial Bidding. After opening
Commercial Offers of the short-listed Bidders, if any discrepancy is noticed
between words and figures, the amount indicated in words shall prevail.
Detailed Criteria for evaluation of Commercial Bid is furnished in Annexure IV.
After opening of price bids and declaring the prices, the Bank will evaluate
and compare the Price bids. Bidder with the lowest quote will be considered
as the L1 bidder.
5.2 CLARIFICATION OF OFFERS
To assist in the scrutiny, evaluation and comparison of offers/bids, UCO BANK
may, at its sole discretion, ask some or all bidders for clarification of their
offer/bid. The request for such clarifications and the response will necessarily
be in writing and no change in the price or substance of the bid shall be
sought, offered or permitted. Any decision of UCO BANK in this regard shall
be final, conclusive and binding on the bidder/tenderer.
6. CONTRACT PERIOD
The contract period for providing Mobile Banking solution will be for a period
of Three Years from the date of Agreement. The selected bidder need to
execute a Service Level Agreement (SLA) with UCO Bank covering all terms
and conditions of this RFP. SLA will cover performance and availability of the
solution deployed for Mobile Banking solution. The performance of the
selected bidder shall be reviewed every quarter and the Bank reserves the
right to terminate the contract at its sole discretion by giving two month‟s
notice without assigning any reasons. Any offer falling short of the contract
validity period (Three Years from the date of Agreement) is liable for rejection.
7. SCHEDULE OF IMPLEMENTATION
The vendor should commence implementation of Mobile Banking within two
months from the date of award of contract. The implementation shall
comprise of system configuration, customization, pilot implementation, UAT
and system roll out etc. The bidder will be required to share the interface
developed by them for the implementation of the Mobile Banking solution
with the Bank and Bank will be in a full liberty to use the above interface for
any requirement, present or future.
8. ACCEPTANCE TESTS
The selected bidder in presence of the Bank authorized officials will conduct
acceptance test at the site. The test will involve installation and
commissioning and successful operation of the solution offered. No additional
UCO Bank 2010 – 11 Page 9 of 28
charges shall be payable by the Bank for carrying out these acceptance
9. AUDIT BY THIRD PARTY
Bank at its discretion may appoint third party for auditing the activities of
onsite services and operations of entire services provided to the Bank.
The bidder shall guarantee an uptime of 99.9%, which shall be calculated on
quarterly basis. The „Uptime‟ is equal to total contracted hours in a quarter
less Downtime. The „Downtime‟ is the time between the time of report by the
Bank and time of restoration of service within the contracted hours.
„Restoration‟ is the condition when the selected bidder demonstrates that the
solution is in working order and the Bank acknowledges the same. For SLA
purpose a quarter will be treated as 90 days. If the bidder fails to maintain
guaranteed uptime of 99.9% on quarterly basis, Bank shall impose penalty. If
the uptime is below 98%, the Bank shall have full right to terminate the
contract under this RFP.
11. PAYMENT TERMS
Terms of Payment will be as under:
11.1 No advance payment will be made.
11.2 70 % payment of the “implementation cost” will be made on successful
implementation of the solution and sharing of the interface with Bank
11.3 30 % payment of the “implementation cost” will be made after one year
of successful run of the solution
11.4 Payment for Transaction charges will be made quarterly, at the end of
each quarter after sign-off
Transaction cost for 18 lac transactions forms the part of TCO (Total Cost of
Ownership). However, Bank shall reimburse the cost of actual no. of transactions
happened during the period.
NOTE: The unit price of transaction will be calculated as mentioned below:
(Total transaction cost (exclusive of tax) given by the vendor in sl no: 2 of Annexure –
IV) divided by 18 lac
Bank shall reimburse the unit price of transaction x actual no. of transactions happen
during the quarter.
12. PAYING AUTHORITY
The payments as per the Payment Schedule covered herein above shall be
paid by UCO Bank, Head Office-2, Deptt. of Information Technology.
However, Payment shall be made, on receipt of advice/confirmation for
UCO Bank 2010 – 11 Page 10 of 28
satisfactory live running, implementation of the proposed Mobile Banking
solution from the concerned offices.
13. ORDER CANCELLATION (TERMINATION)
UCO BANK reserves the right to cancel the contract placed on the selected
bidder and recover expenditure incurred by UCO BANK under the following
13.1 The selected bidder commits a breach of any of the terms and
conditions of the bid.
13.2 The bidder goes into liquidation, voluntarily or otherwise.
13.3 An attachment is levied or continues to be levied for a period of seven
days upon effects of the bid.
13.4 If the selected bidder fails to complete the assignment as per the time
lines prescribed in the RFP and the extension if any allowed, it will be a
breach of contract. The Bank reserves its right to cancel the order in
the event of delay and forfeit the bid security as liquidated damages
for the delay.
13.5 If deductions of account of liquidated damages exceeds more than
10% of the total contract price.
13.6 After award of the contract, if the selected bidder does not perform
satisfactorily or delays execution of the contract, UCO BANK reserves
the right to get the balance contract executed by another party of its
choice by giving one month‟s notice for the same. In this event, the
selected bidder is bound to make good the additional expenditure,
which UCO BANK may have to incur in executing the balance
contract. This clause is applicable, if for any reason, the contract is
13.7 UCO BANK reserves the right to recover any dues payable by the
selected bidder from any amount outstanding to the credit of the
selected bidder, including the pending bills and/or invoking the bank
guarantee under this contract.
14. CONSEQUENCES OF TERMINATION
14.1 In the event of termination of the Contract due to any cause
whatsoever, [whether consequent to the stipulated term of the
Contract or otherwise], UCO BANK shall be entitled to impose any such
obligations and conditions and issue any clarifications as may be
necessary to ensure an efficient transition and effective business
continuity of the Service(s) which the selected bidder shall be obliged
to comply with and take all available steps to minimize loss resulting
from that termination/breach, and further allow the next successor
Vendor to take over the obligations of the erstwhile Vendor in relation
to the execution/continued execution of the scope of the Contract.
UCO Bank 2010 – 11 Page 11 of 28
14.2 In the event that the termination of the Contract is due to the expiry of
the term of the Contract, a decision not to grant any (further)
extension by UCO BANK, the selected bidder herein shall be obliged to
provide all such assistance to the next successor Bidder or any other
person as may be required and as UCO BANK may specify including
training, where the successor(s) is a representative/personnel of UCO
BANK to enable the successor to adequately provide the Service(s)
hereunder, even where such assistance is required to be rendered for
a reasonable period that may extend beyond the term/earlier
14.3 Nothing herein shall restrict the right of UCO BANK to invoke the
Performance Bank Guarantee and other guarantees, securities
furnished, enforce the Deed of Indemnity and pursue such other rights
and/or remedies that may be available to UCO BANK under law or
14.4 The termination hereof shall not affect any accrued right or liability of
either Party nor affect the operation of the provisions of the Contract
that are expressly or by implication intended to come into or continue
in force on or after such termination.
15. LIQUIDATED DAMAGES
Notwithstanding UCO Bank‟s right to cancel the order, liquidated damages
at 1% (One percent) of the undelivered portion of the order value per week
will be charged for every week‟s delay in the specified delivery schedule
subject to a maximum of 10% of the value of the order value. UCO BANK
reserves it‟s right to recover these amounts by any mode such as adjusting
from any payments to be made by UCO BANK to the bidder. Liquidated
damages will be calculated on per week basis.
The Bidder shall perform its obligations under the agreement entered into
with the Bank, in a professional manner.
If any act or failure by the bidder under the agreement results in failure
or inoperability of systems and if the Bank has to take corrective actions
to ensure functionality of its property, the Bank reserves the right to
impose penalty, which may be equal to the cost it incurs or the loss it
suffers for such failures.
Bank may impose penalty to the extent of damage to its any
equipment, if the damage was due to the actions directly attributable to
the staff of Bidder.
The Bank shall implement all penalty clauses after giving due notice to
If the Bidder fails to complete the due performance of the contract in
accordance with the specification and conditions of the offer
UCO Bank 2010 – 11 Page 12 of 28
document, the Bank reserves the right either to cancel the order or to
recover a suitable amount as deemed reasonable as Penalty /
Liquidated Damage for non-performance.
SLA violation will attract penalties.
17. DISPUTE RESOLUTION MECHANISM
The Bank and the selected Bidder will have to make every effort to resolve
amicably by direct informal negotiation between the respective Project
managers of the Bank and the selected Bidder, any disagreement or dispute
arising between them under or in connection with the Contract.
If, the Bank‟s Project Manager and the Bidder‟s Project Manager are unable
to resolve the dispute after thirty days from the commencement of such
informal negotiations, they will have to immediately escalate the dispute to
the senior authorized personnel designated by the Bidder and the Bank
If after thirty days from the commencement of such negotiations between
the senior authorized personnel designated by the selected Bidder and the
Bank, the Bank and the Bidder have been unable to resolve amicably a
contract dispute; either party may require that the dispute be referred for
resolution through formal arbitration.
All questions, claims, disputes or differences arising under and out of, or in
connection with the contract or carrying out of the work whether during the
progress of the work or after the completion and whether before or after the
determination, abandonment or breach of the contract shall be referred to
arbitration by a Sole Arbitrator acceptable to both parties failing which the
number of arbitrators shall be three, with each side to the dispute being
entitled to appoint one arbitrator. The two arbitrators appointed by the
parties shall appoint a third arbitrator who shall act as the presiding arbitrator.
The Arbitration and Reconciliation Act 1996 or any statutory modification
thereof shall apply to the arbitration proceedings. The cost and expenses of
arbitration proceedings will be paid as determined by The Arbitral Tribunal.
However the expenses incurred by each party in connection with the
preparation, presentation etc. of its proceedings as also the fees and
expenses paid to the arbitrator appointed by such party or on its behalf shall
be borne by each party itself.
If a notice has to be sent to either of the parties following the signing of the
contract, it has to be in writing and shall be first transmitted by facsimile
transmission or by postage prepaid registered post with acknowledgement
due or by a reputed courier service, in the manner as elected by the Party
giving such notice. All notices shall be deemed to have been validly given
i. The business date immediately after the date of transmission with
confirmed answer back, if transmitted by facsimile transmission, or
ii. The expiry of five days after posting if sent by registered post with A.D.or
UCO Bank 2010 – 11 Page 13 of 28
iii. The business date of receipt, if sent by courier.
This RFP document shall be governed and construed in accordance with the
laws of India. Arbitration proceedings shall be held at Kolkata, and the
language of the arbitration proceedings and that of all documents and
communications between the parties shall be English.
Notwithstanding the above, the Bank shall have the right to initiate
appropriate proceedings before any court of appropriate jurisdiction, should
it find it expedient to do so.
The jurisdiction of the courts shall be Kolkata.
Notice or other communications given or required to be given under the
contract shall be in writing and shall be faxed/e-mailed followed by hand-
delivery with acknowledgement thereof, or transmitted by pre-paid
registered post or courier.
Any notice or other communication shall be deemed to have been validly
given on date of delivery if hand delivered & if sent by registered post than
on expiry of seven days from the date of posting.
20. AUTHORIZED SIGNATORY
The selected bidder shall indicate the authorized signatories who can discuss
and correspond with UCO BANK, with regard to the obligations under the
contract. The selected bidder shall submit at the time of signing the contract
a certified copy of the resolution of their board, authenticated by the
company secretary, authorizing an official or officials of the bidder to discuss,
sign agreements/contracts with UCO BANK, raise invoice and accept
payments and also to correspond. The bidder shall provide proof of signature
identification for the above purposes as required by UCO BANK.
21. CANCELLATION OF TENDER PROCESS
UCO Bank reserves the right to cancel the tender process partly or fully at its
sole discretion at any stage without assigning any reason to any of the
Any publicity by the bidder in which the name of UCO Bank is to be used
should be done only with the explicit written permission of UCO Bank. The
bidder shall not make or allow to make a public announcement or media
release about any aspect of the contract unless UCO BANK first gives the
bidder its prior written consent.
UCO Bank 2010 – 11 Page 14 of 28
23. FORCE MAJEURE
Force Majeure is herein defined as any cause, which is beyond the control of
the selected bidder or UCO BANK as the case may be which they could not
foresee or with a reasonable amount of diligence could not have foreseen
and which substantially affect the performance of the contract, such as:
a. Natural phenomenon, including but not limited to floods, droughts,
earthquakes and epidemics
b. Acts of any government, including but not limited to war, declared or
undeclared priorities, quarantines and embargos
c. Terrorist attack, public unrest in work area
Provided either party shall within 10 days from occurrence of such a cause,
notify the other in writing of such causes. The bidder or UCO BANK shall not
be liable for delay in performing his/her obligations resulting from any force
majeure cause as referred to and/or defined above. Any delay beyond 30
days shall lead to termination of contract by parties and all obligations
expressed quantitatively shall be calculated as on date of termination.
Notwithstanding this, provisions relating to indemnity, confidentiality survives
termination of the contract.
The bidder must undertake that they shall hold in trust any Information
received by them, under the Contract/Agreement, and the strictest of
confidence shall be maintained in respect of such Information. The bidder
has also to agree:
To maintain and use the Information only for the purposes of the
Contract/Agreement and only as permitted by UCO BANK;
To only make copies as specifically authorized by the prior written
consent of UCO Bank and with the same confidential or proprietary
notices as may be printed or displayed on the original;
To restrict access and disclosure of Information to such of their
employees, agents, strictly on a "need to know" basis, to maintain
confidentiality of the Information disclosed to them in accordance with
this Clause and
To treat all Information as Confidential Information.
25. NON-TRANSFERABLE OFFER
This Request for Proposal (RFP) is not transferable. Only the bidder who has
purchased this document in its name or submitted the necessary RFP price
(for downloaded RFP) will be eligible for participation in the evaluation
UCO Bank 2010 – 11 Page 15 of 28
26. PERIOD OF VALIDITY OF BID
Bids shall remain valid for 180 (One Hundred eighty) days after the date of bid
opening prescribed by UCO BANK. UCO BANK holds the rights to reject a bid
valid for a period shorter than 180 days as non-responsive, without any
correspondence. In exceptional circumstances, UCO BANK may solicit the
Bidder‟s consent to an extension of the validity period. The request and the
response thereto shall be made in writing. Extension of validity period by the
Bidder should be unconditional and irrevocable. The Bid Security provided
shall also be suitably extended. A bidder acceding to the request will neither
be required nor be permitted to modify its bid. A bidder may refuse the
request without forfeiting its bid security. In any case the bid security of the
bidders will be returned after completion of the process.
27. ADDRESS OF COMMUNICATION
Offers/bid should be addressed to the address given in page no:2.
28. PRELIMINARY SCRUTINY
UCO BANK will scrutinize the offers/bids to determine whether they are
complete, whether any errors have been made in the offer/bid, whether
required technical documentation has been furnished, whether the
documents have been properly signed, and whether items are quoted as per
UCO BANK may, at its discretion, waive any minor non-conformity or any
minor irregularity in an offer/bid. This shall be final, conclusive and binding on
all bidders and UCO BANK reserves the right for such waivers.
29. NO COMMITMENT TO ACCEPT LOWEST OR ANY OFFER/BID
UCO BANK shall be under no obligation to accept the lowest or any other
offer received in response to this offer notice and shall be entitled to reject
any or all offers without assigning any reason whatsoever. UCO BANK has the
right to re-issue tender/bid. UCO BANK reserves the right to make any
changes in the terms and conditions of purchase that will be informed to all
bidders. UCO BANK will not be obliged to meet and have discussions with any
bidder, and/or to listen to any representations once their offer/bid is rejected.
Any decision of UCO BANK in this regard shall be final, conclusive and binding
upon the bidder.
UCO Bank 2010 – 11 Page 16 of 28
30. FORMAT FOR TECHNICAL OFFER/TECHNICAL BID
The Technical offer/Technical bid must be made in an organized and
structured manner in the following form:
II. Covering letter ( Annexure – I)
III. Technical Offer/Technical bid with Specifications (Annexure –II)
IV. General Details of the bidder (Annexure –III)
V. Letter for Authorised representative.
VI. Letter for acceptance and compliance of all the Terms and
Conditions of RFP.
VII. Valid Demand Draft /Banker‟s cheque/ Bank Guarantee as EMD.
VIII. Valid Demand Draft / Banker‟s cheque as Bid price if tender document
is downloaded from Bank‟s website.
IX. Bidder‟s Financial Details (audited balance sheets etc.) and other
supporting documents, as asked in the RFP.
All Claims made by the bidder will have to be backed by documentary
31. FORMAT FOR COMMERCIAL OFFER
The commercial offer should be quoted in Indian Rupees as per the format
given in annexure –IV.
Note: Sales tax/VAT, service tax, if applicable, should be quoted in the
column “Taxes as applicable” mentioned in Annexure-IV. The Bank will pay
the Sales tax/VAT/Service tax ruling at the time of actual delivery of material /
Service and the resultant billing.
32. SIGNING OF THE BID
The bid shall be signed by a person or persons duly authorized by the Bidder
with signature duly attested. In the case of a body corporate, the bid shall
be signed by the duly authorized officers and supported by internal
33. COSTS OF PREPARATION & SUBMISSION OF BID
The bidder shall bear all costs for the preparation and submission of the bid.
UCO BANK shall not be responsible or liable for reimbursing/compensating
these costs, regardless of the conduct or outcome of the bidding process.
UCO Bank 2010 – 11 Page 17 of 28
34. CONFLICT OF INTEREST
The selected bidder shall disclose to UCO BANK in writing, all actual and
potential conflicts of interest that exist, arise or may arise (either for the
Vendor or the Bidder‟s team) in the course of performing the Service(s) as
soon as practical after it becomes aware of that conflict.
35. OWNERSHIP AND RETENTION OF DOCUMENTS
UCO BANK shall own the documents, prepared by or for the selected
bidder arising out of or in connection with the Contract.
Forthwith upon expiry or earlier termination of the Contract and at any
other time on demand by UCO BANK, the selected bidder shall deliver
to UCO BANK all documents provided by or originating from UCO
BANK and all documents produced by or from or for the selected
bidder in the course of performing the Service(s), unless otherwise
directed in writing by UCO BANK at no additional cost.
The selected bidder shall not, without the prior written consent of UCO
BANK store, copy, distribute or retain any such Documents.
The selected bidder shall preserve all documents provided by or
originating from UCO BANK and all documents produced by or from or
for the bidder in the course of performing the Service(s) in accordance
with the legal, statutory, regulatory obligations of UCO BANK in this
UCO Bank 2010 – 11 Page 18 of 28
Annexure – I
(Tender offer forwarding letter)
Tender Reference No.:
Date: XX . XX . 2010
The General Manager (IT)
Department of Information Technology (DIT),
Head Office II, 5th Floor3 & 4 DD Block,
Sector -1, Salt Lake City, Kolkata -700064
Sub: Your RFP for “Implementation of Mobile Banking Solution”
RFP No. DIT-1209 / 2010-11 Dated: 24-08-2010
With reference to the above RFP, having examined and understood the instructions including all
annexure, terms and conditions forming part of the Bid, we hereby enclose our offer for Mobile
Banking Solution as mentioned in the RFP document forming Technical as well as Commercial Bids
being parts of the above referred Bid.
In the event of acceptance of our Technical as well as Commercial Bids by the Bank we undertake to
commence Mobile Banking Solution as per your purchase orders.
In the event of our selection by the Bank for undertaking Mobile Banking Solution, we will submit a
Performance Guarantee for a sum equivalent to 10% of the project cost for a period of Three years
effective from the month of execution of Service Level Agreement in favour of UCO Bank.
We agree to abide by the terms and conditions of this tender offer till 180 days from the date of
opening of the bid and our offer shall remain binding upon us which may be accepted by the Bank
any time before expiry of 180 days.
Until a formal contract is executed, this tender offer, together with the Bank’s written acceptance
thereof and Bank’s notification of award, shall constitute a binding contract between us.
We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive
We enclose the following Demand Drafts:
1. DD /Banker‟s Cheque No. xxxx dated xxxx for ` 2000/- (Rupees Two Thousand only) as
Cost of RFP Document &
2. DD /Pay order No. xxxx dated xxxx for ` 2,00,000/-(Rupees Two lacs only) as EMD .
Bank guarantee for Rupees Twlo lacs
Dated this day of 2010
(In the Capacity of)
Duly authorized to sign the tender offer for and on behalf of
UCO Bank 2010 – 11 Page 19 of 28
Annexure – II
Technical Offer/Technical bid with Specifications
Mobile Technology/Mobile Banking Services:
S.N. Feature Response
1. Transaction queries
a Balance Enquiry for all Accounts (SB, Loans, Demat etc.)
b Query on Last 5 transactions scalable upto „n‟ number of
transactions in the account
c View history of last 5 transactions scalable up to „n‟ number of
transactions initiated using the vendor‟s solution
d Cheque Status
2. Funds Transfer
a Self account transfer
b Third Party Transfer (Intra Bank)
c Inter Bank Transfer (using NEFT/RTGS )
3. Request (Log Only Transaction)
1. Stop Cheque
2. Cheque Book Requests
3. Revoke Cheque
4. mPIN change
5. Hotlisting of ATM/Debit Cards
6. Account Opening
7. Cheque book request
8. Demand draft request
9. Debit card request
10. Statement of account
11. Loan request
12. Fixed deposit request
13. E_banking services
14. E_banking PIN Change Request
UCO Bank 2010 – 11 Page 20 of 28
a. Bank‟s ATM locator
b. Bank‟s Branch locator
c. Bills due for payments alerts
5. Mobile Payment transactions
a Bill presentment and payment services through Bill
b Fee payment
c Temple donation
d Mobile recharge
e Online Ticket Booking services
f Mobile to Mobile Funds Transfer
6. DEMAT Services
a. Holding Enquiry
b. Transaction Statement & Status
c. Bill Enquiry
d. Scrip Enquiry
Interfacing with different Channels
Through ATM switch (Base 24 6.x and scalable upto Base 24
EPS) working on ISO 8583
Web Services / XML Through HTTP / HTTPS
Through Internet Banking Interface
Through Socket Connection
Support for mobile commerce and NFC transactions
1. Data transmitted is encrypted end to end ( Symmetric or
2. Minimum Two factor authentication should be available.
3. PIN for opening mobile application (mPIN) Solution should be
integrated with HSM for mPIN generation and validation.
4. Access credentials should not be stored on the customer‟s
5. Incorrect PIN locks the application
Termination of Mobile application session and logs off after
UCO Bank 2010 – 11 Page 21 of 28
lapse of certain period (configurable)
7. A handset device that does not meet industry standard
should be denied access.
8. Support for SSL transactions
9. Data stored is encrypted in the platform database
10. Audit Trails and logging features available in Web Server,
application Server and in Database.
11. It should be possible to assign specific rights to platform
administrators for secure and restricted access
12. Platform to be able to support external Certifying Authority
13. Solution should be integrated with HSM
14. To have secure interfaces to various hosts systems
15. Web-portal complies to OWASP guidelines
16. a) Standard encryption algorithms like AES or RSA or 3DES
used with minimum encryption strength of 128 bit for end to
17. Platform to support PKI scheme.
18. The transactions are auditable and reliable – platform to have
the intelligence to handle cases like
a) Call received while performing transactions
b) Battery runs out while performing transactions
c) GPRS connection drops
d) Back-end host system down
19. The application should support multiple channels for
registration as detailed below.
a) through SMS
b) through Web Portal
c) Through Call Center
d) Through Bank Branches
e) Bulk registration from the Branches
f) through referral by active mobile banking users
g) through Internet Banking
h) through ATM
20. An audit trail of all the registrations done with details of the
mode of request, who activated, date, time, etc., should be
stored in the database.
UCO Bank 2010 – 11 Page 22 of 28
21. Provision for setting limits for each users/group. The limits
include per day limit, per week limit, per month limit, minimum
/ maximum amount per transaction.
22. Support for creation of users through bulk file upload should
be available. The file upload should support fixed length and
delimiter (eg: csv) file format
23. Support for multiple languages .To support banking product
advertisements within the mobile application
24. To generate detailed reports, logs, audit trails, regarding each
and every txn.
25. To support merchant/agent mobile applications for m-
commerce, insurance agents, etc
26. The mobile banking application to have the capability to be
refreshed to fetch details of payees, biller‟s account
27. The mobile banking solution should be scalable to meet the
future up gradations.
28. To create different user groups with different set of
29. The administrator portal should have the capability for
a) Approving users
b) Blocking users and mobile banking application
c) Change of handset / mobile number of users
d) Terminate the User
e) Maintenance of activation requests
f) All administrator activities shall be logged to indicate the
creation, modification and deletion of data
30. The Administrator portal should have various reporting
capabilities such as :
a) User wise Reports
b) Transaction wise reports
c) Channel wise reports
d) Reports based on filters such as activity, customer status,
date range etc.
31. The administrator portal should have detailed audit logs.
Support should be there for the logs to be stored in a
detachable WORM device. The audit logs should be capable
of being used for forensic evidence
UCO Bank 2010 – 11 Page 23 of 28
32. The administrator portal to support Various type of alerts
i. SMS campaign
ii. System down alerts
The administrator portal should be easily and quickly
customizable to add new reports
33. The administrator portal should have the capability to upload
advertisements of various banking products so as to be
displayed within the downloaded mobile banking application
34. Solution to support Call Centre log-in OR API to integrate with
Bank‟s CRM/Call Centre for various activities such as:
Block stolen handset
Issue Unlocking Code
Reissue Activation Code
Place. AUTHORISED SIGNATORY
UCO Bank 2010 – 11 Page 24 of 28
General Details of the Bidder
A. PROFILE OF BIDDER
1. NAME OF BIDDER:
4. DATE OF INCORPORATION & DATE OF COMMENCEMENT OF BUSINESS:
5. MAJOR CHANGE IN MANAGEMENT IN LAST THREE YEARS
6. NAMES OF BANKER / S
B. FINANCIAL POSITION OF BIDDER FOR THE LAST THREE FINANCIAL YEARS
2007-08 2008-09 2009-10
Paid up capital
Tangible Net Worth (excluding
Total Outside Liabilities/Tangible
Net Sales of the Company as a
Out of the above Net Sales, Net
Sales from services
Net Profit (Profit After Tax)
Summary of Financial Position and working results
Growth in Operations (%)
Growth in profitability (%)
N.B. Enclose copies of Audited Balance Sheets along with enclosures
UCO Bank 2010 – 11 Page 25 of 28
C. Proposed Service details in brief
Description of service :
Details of similar service provided to banks in India specifying the number of
Banks and branches
o In PSU banks
o In non-PSU banks
Details of Experience in Mobile Banking Solution
Name of Bank
Name of Bank
N.B. Enclose copies of Purchase Orders as references.
UCO Bank 2010 – 11 Page 26 of 28
Sl Particulars Price Taxes at Total Cost
No. exclusive of present rate
01 Implementation cost of Mobile
(It should include
implementation cost, cost for
customization, registration and
activation process, 2nd factor
authentication etc ; required for
operationalising the system)
02 Transaction cost for 18 Lacs
Total Cost of the solution (Amount
quoted in Figures)
Total Cost of the solution (Amount
quoted in Words)
Place. AUTHORISED SIGNATORY
1. Bidders to strictly quote in the format and for periods as mentioned above.
2. No counter condition/assumption in response to commercial bid will be
accepted. Bank reserves the right to reject such bid
3. The price quoted by the bidder should be inclusive of the cost of customisation for
the features which are stated as „Customization required‟ by the bidder.
UCO Bank 2010 – 11 Page 27 of 28
Format for Bank Guarantee
Department of Information Technology,
5th Floor, 3 & 4 DD Block,
Sector-I, Salt Lake, Kolkata - 700064
In response to your invitation to respond to your RFP for implementation of Mobile
Banking Solution, M/s _____having their registered office at _______ (hereinafter
called the „Bidder‟) wish to respond to the said Request for Proposal (RFP) and
submit the proposal for implementation of Mobile Banking Solution and to provide
related services as listed in the RFP document.
Whereas the „Bidder ‟ has submitted the proposal in response to RFP, we, the
______ Bank having our head office ______ hereby irrevocably guarantee an
amount of ` 2 Lacs (Rupees Two Lacs only) as bid security as required to be
submitted by the „Bidder‟ as a condition for participation in the said process of
The Bid security for which this guarantee is given is liable to be enforced/ invoked:
1. If the Bidder withdraws his proposal during the period of the proposal validity;
2. If the Bidder, having been notified of the acceptance of its proposal by the
Bank during the period of the validity of the proposal fails or refuses to enter
into the contract in accordance with the Terms and Conditions of the RFP or
the terms and conditions mutually agreed subsequently.
We undertake to pay immediately on demand to UCO Bank the said amount of
Rupees Two Lacs without any reservation, protest, demur, or recourse. The said
guarantee is liable to be invoked/ enforced on the happening of the
contingencies as mentioned above and also in the RFP document and we shall
pay the amount on any Demand made by UCO Bank which shall be conclusive
and binding on us irrespective of any dispute or difference raised by the vendor.
Notwithstanding anything contained herein:
1. Our liability under this Bank guarantee shall not exceed `2 Lac (Rupees Two
2. This Bank guarantee will be valid upto 27th March 2011; and
3. We are liable to pay the guarantee amount or any part thereof under this
Bank guarantee only upon service of a written claim or demand by you on or
before 27th June 2011.
In witness whereof the Bank, through the authorized officer has sets its hand and
stamp on this day of at .
UCO Bank 2010 – 11 Page 28 of 28