Indian Power Utilities Equity Research

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POWER FINANCE CORPORATION LTD.
(A Govt. of India Undertaking)
Regd. Office:- "Urjanidhi"1, Barakhamba Lane, Connaught Place, New Delhi-110001
Tel No. 23456000 (Fax No. 23412545)
Web Site : http://www.pfcindia.com,http://pfc.gov.in

CITIZEN’S CHARTER

1.0 CORPORATE MISSION
To excel as a pivotal developmental financial institution in the power
sector committed to the integrated development of the power and
associated sectors by channeling the resources and providing financial,
technological and managerial services for ensuring the development of
economic, reliable and efficient systems and institutions.

2.0 SERVICES OFFERED BY THE CORPORATION

 Financial Services:

 Term Loans-It covers financial assistance to power projects including
Thermal and Hydro generation projects, survey and investigation of
power projects, system improvement and energy conservation schemes,
renovation and modernization of power plants etc. The maturity and
moratorium of term loans will primarily depend on the type of scheme
put up by a utility. The extent of financing ranges from 70% to 100% of
project cost to Central/State Sector utilities and 20% to 50% to private
sector companies.

 Lease Financing-Under schemes for financial leasing of power equipment,
any equipment or machinery essential for power projects and associated
works is covered. The extent of financing is 100% of the cost of
equipment. The period of lease ranges from 3 to 10 years
.
 Direct Discounting of Bills-The credit is available to all equipment
manufacturers to enable them to sell their equipment on deferred
payment terms to the purchasers of power sector.
Under the scheme, the delivery of equipment or machinery is made by
the seller to the purchaser against bills duly accepted/guaranteed by
purchaser’s banker. Duly executed bills are discounted by the seller with
PFC so that the seller gets immediate payment while the purchaser gets
the facility of deferred payment terms. The extent of financing is 100% of
the bill submitted.
 Guarantee Services- As the fund requirements for the power sector are
enormous and many funding agencies insist on guarantee by an Indian
Financial Institution (FI), PFC has started providing guarantee services
subject to its satisfaction about the borrowers credibility. The extent of
financing under this scheme is 15% over and above the sanctioned limit
of terms loan.

 Loan Syndication- For effective arrangement of funds and appraisal, PFC
has started considering loan syndication with other leading Financial
Institutions (FIs), like M/s IFCI,ICICI etc. The extent of financing is same as
of term loan.

 Short Term Loan – PFC opened up a new window for Short Term loan
with a view to broad base its loan portfolio for improved client servicing
and to assist state utilities who otherwise depended on high cost Short
Term Loan from Commercial Banks. At present the extent of financing is
up to Rs. 300 crs and the minimum period of short term will be 30 days
and maximum period will be 360 days.

Procedure for availing the above services- The borrower will submit
requests for services in the format prescribed for the purpose by PFC and
is available on PFC web site: www.pfcindia.com. However application
forms for availing loan facility for short-term loan, direct discounting of
bills are available with Financial Product Unit whose address are
mentioned in public interface list attached with this charter at annexure
`A’.

 INSTITUTIONAL DEVELOPMENT SERVICES

 Acting as an instrument for ushering in reforms in the state utilities both
financial services - PFC has been providing support to help power utilities
improves their technical, financial and managerial skills to make this vital
sector of economy efficient, self sustaining and to adapt itself to the
dynamic changes taking place. This includes support for engagement of
consultant etc. to facilitate the process of reforms/restructuring of the
utilities, holding workshops on critical issue; to support expeditious
implementation of the Private Power Development Initiative of G ol
through development of model documents like Power Purchase
Agreement (PPAs), Distribution Privatization agreements etc.

 Utility Development Plans - In order to ensure that benefits arising from
the lending operations endure, PFC has been addressing to the problem
of unsatisfactory performance of the State Power Utilities through
methodical formulation and implementation of Operational and Financial
Action Plan (OFAP). OFAP document based on diagnostic study
encompasses in different areas of functioning of the power utilities. It is
prepared in consultation and agreement with the utility and the State
Government concerned. The thrust on OFAP and its linkages with the PFC
assistance has brought about quantitative as well as qualitative changes
in the performance of the utilities.

 Financial Assistance for Power Sector Studies-In line with its development
role, Power Finance corporation (PFC) provides technical and financial
assistance by strategically providing grants, interest free and/or
concessional loans to carry out the following studies:

a) Reform & restructuring related studies.
b) Pre-investment studies for project preparation formulation and
supervision implementation etc.
c) Studies for accessing the load Growth, Demand Pattern etc.
d) Systems improvement in transmission and distribution and
Demand side Management.
e) Renovation & Modernization/ Renovation & Uprating/Residual
life Assessment studies for refurbishment of power plants.
f) Institutional development related studies.

 Reforms & Restructuring of SEBs - PFC has been actively persuading State
Govt. to reforms and restructuring of their power sector in order to make
them commercially viable. PFC is therefore following the policy for
providing technical and financial support to states initiating reforms &
restructuring in their power wherein a comprehensive financial package
is offered. In case of state going in for reforms with PFCs technical and
financial assistance, this package can be as high as 80% of their total
investment needs. This will be linked to having a reform Operational &
Financial Action Plan (OFAP) with milestones and investment plans.

Procedure for availing the above services related to Institutional
Development – The beneficiaries will submit requests for services in the
format prescribed for this purpose by PFC. Request for availing grant/soft
loan will indicate the following in their application :-

- The Terms of Reference
- Objectives of Study
- Deliverables of the Study
- The process of selecting consultants
- Hold points and schedule for deliverables and payment to
consultants.
- Proposed procedure for release of payments to consultants/
suppliers or reimbursements to SEBs
- Proposed action plan to utilise the deliverables of the study

These forms are available with Institutional Appraisal Development Unit
of Power Finance Corporation and the address of concerned officers are
mentioned in the public interface at annexure `A’ of this Charter.

 OTHER SERVICES:

 Consultancy Services- The goal of consultancy services is to provide
quality consultancy services for the power and financial sectors and to
achieve customer satisfaction through timely and successful completion
of assignments. Fee based consultancy services were launched by PFC to
power & financial sectors with the main objective of providing a range of
services to both state owned power utilities, State Electricity Regulatory
Commissions, State Governments, Electricity Departments and Private
Sector participants.

The range of services offered by PFC include Re-structuring and reform
activities, operationalisation of reformed entities, Financial Management
of resources including mobilization and accounting systems, Projects
structuring/ planning/ development/ specific studies, implementation,
monitoring, efficiency improvement projects for both state owned
utilities and IPPs, Development of sustainable Human Resource Plan,
Communication and Information Dissemination, Information
Management system.

 OTHER ACTIVITIES

 Raising resources from domestic and international market

 Servicing of Bond holders and protecting the interest of Bond holders by
appointment of trustees

 Disbursement of loan to qualifying borrowers after sanction as per
disbursement procedure

 Dealing with Banks and Financial Institutions

 Settling claims of third parties/other service providers.
3.0 ACCESS TO INFORMATION

 Further details and Information on the activities of the corporation as well as
services offered is available in the various publications brought out by the
corporation from time to time. These may be obtained from Officers detailed at
Annexure `A’ under public interface.

 Information regarding operations of the corporation, financial highlights and
other important activities are also available at PFC’s Website at
http://www.pfcindia.com.

 Corporation publishes details of its operational results in leading newspapers
every quarter/year as required under company law.

 Details of Corporate performance etc. are also available with Corporate
Communication & Public Relation Unit.

4.0 GRIEVANCE REDRESSAL

 Citizens/Consumer have a right to approach concerned officers as per Annexure
`A’ to settle grievances if any.

 A senior officer is designated as Director (Public Grievances)(particulars available
/displayed at Reception) who is available for the purpose as detailed in Annexure
`B’.

 Time limit for settlement of grievance is as per Annexure ‘C’

5.0 TIME SCHEDULE

 To govern its operations PFC formulates operation policy statement (OPS)
outlining the operational philosophy of the corporation and guidelines for
financial assistance. The OPS is reviewed from time to time to respond to the
changing requirements and emerging needs of the Power Sector:-

 While seeking financial assistance from Power Finance Corporation, the
power utilities are expected to fill up standard loan application formats
(available on PFC web site www.pfcindia.com) for respective category of
loans. The loan application intra-alia contains a brief preface and instructions
to the applicant (Part-I) for filling up the forms for early processing of loan
application in PFC, it is necessary to indicate details as sought in the standard
loan application format. A sample loan application for conventional coal fired
for power plant is annexed.

 PFC shall issue written acknowledgement for each application after receipt of
the complete information as per standard application format.

 Application complete in all respects would be processed within a reasonable
time frame.

6.0 OBLIGATION OF BORROWERS

 To supply complete & correct data/information required for taking decision by
the Corporation.

 To complete the project within time, cost schedule and adhered to conditions as
sanctioned by the Corporation...Timely payment of dues including principal +
interest.

7.0 OTHER ACTIVITIES OF CONSUMER/PUBLIC INTERFACE

 Meeting of executives and State Power Utilities and state govt. are organized by
the Corporation twice in a year to know their difficulties/suggestions for
improving/ strengthening the relationship.

8.0 REVIEW OF THE CHARTER & PERFORMANCE AUDIT

The performance of the Charter shall be reviewed once in a year based on the
experience gained in the previous year.

9.0 NODAL OFFICER FOR PROACTIVE ACTION REGARDING
THE CITIZEN CHARTER
Rajeev Sharma, Executive Director Power Finance Corporation Ltd.
"Urjanidhi" 1, Barakhamba Lane,
Connaught Place, New Delhi-110 001
(O)23456301
(R)26125338
Fax No. 23456381
ANNEXURE `A’
PUBLIC INTERFACE

WHERE TO CONTACT : POWER FINANCE CORPORATION LTD.
"URJANIDHI", 1, BARAKHAMBA LANE
CONNAUGHT PLACE,NEW DELHI – 110 001
Tel No. 23456000/ 23456789(Fax No. 23412545)
Web Site : http/www.pfcindia.com

SL. ACTIVITY DEALING OFFICER RESPONSIB- CONTACT E-mail
No. ILITIES NO.
1. Sanction of Loan for Various Projects (State Sector, Central Sector,
Independent Power Projects) -Project Appraisal, Fuel and Capital
equipment Financing and Consortium Lending
(I) Andhra Sh. P.K.Singh, AGM Responsible for (O) pksingh@pfc.
Pradesh Business 23456588, delhi.nic.in
Development (R)
and Project 26895608
Appraisal in the
state of Andhra
Pradesh.
(II) Arunachal Sh. G.S.Patra, AGM Responsible for (O) gspatra@pfc.
Pradesh Business 23456589, delhi.nic.in
Development (R)
and Project 22619928
Appraisal in the
state of
Arunachal
Pradesh.
(III) Assam Sh. G.S.Patra, AGM Responsible for (O) gspatra@pfc.
Business 23456589, delhi.nic.in
Development (R)
and Project 22619928
Appraisal in the
state of Assam.
(IV) Bihar Sh. A.Chakravarti, Responsible for (O) achakravarti
GM Business 23456687, @pfc.delhi.nic
Development (R) .in
and Project 22620322
Appraisal in the
state of Bihar.
(V) Chhattisgarh Sh. Subhash Responsible for (O) Subhas_chan
Chandra, DGM Business 23456637, dra@pfc.delhi
Development (R) .nic.in
and Project 95-120-
Appraisal in the 3234215
state of
Chhattisgarh.
(VI) Delhi Sh. V.K.Kharbanda, Responsible for (O) vkkharbanda
GM Business 23456585, @pfc.delhi.nic
Development (R) 95-124- .in
and Project 2327371
Appraisal in the
state of Delhi.
(VII) Goa Sh. S.N.Gaikwad, Responsible for (O) sngaikwad@p
AGM Business 23456681, fc.delhi.nic.in
Development (R) 95-120-
and Project 2882078
Appraisal in the
state of Goa.
(VIII) Gujarat Sh. V.K.Kharbanda, Responsible for (O) vkkharbanda
GM Business 23456585, @pfc.delhi.nic
Development (R) 95-124- .in
and Project 2327371
Appraisal in the
state of Gujarat.
(IX) Haryana Sh. R.R.Jha, DGM Responsible for (O) rrjha@pfc.del
Business 23456528, hi.nic.in
Development (R) 95-124-
and Project 2360975
Appraisal in the
state of Haryana.
(X) Himachal Sh. R.S.Dhillon, Responsible for (O) rsdhillon@pfc
Pradesh AGM Business 23456686, .delhi.nic.in
Development (R)
and Project 26132364
Appraisal in the
state of
Himachal
Pradesh.
(XI) Jammu and Sh. A.K.Agarwal, Responsible for (O) akagarwal@p
Kashmir GM Business 23456587, fc.delhi.
Development (R) nic.in
and Project 26014066
Appraisal in the
state of Jammu
and Kashmir.
(XII) Jharkhand Sh. A.Chakravarti, Responsible for (O) achakravarti
GM Business 23456687, @pfc.delhi.nic
Development (R) .in
and Project 22620322
Appraisal in the
state of
Jharkhand.
(XIII) Karnataka Sh. R.K.Chandiok, Responsible for (O) rkchandiok@
AGM Business 23456684, pfc.delhi.nic.i
Development (R) n
and Project 22721586
Appraisal in the
state of
Karnataka.
(XIV) Kerala Sh. S.K.Bhan, AGM Responsible for (O) skbhan@pfc.d
Business 23456785, elhi.nic.in
Development (R)
and Project 26136367
Appraisal in the
state of Kerala.
(XV) Madhya Sh. A.K.Agarwal, Responsible for (O) akagarwal@p
Pradesh GM Business 23456587, fc.delhi.
Development (R) nic.in
and Project 26014066
Appraisal in the
state of Madhya
Pradesh.
(XVI) Maharashtra Sh. S.N.Gaikwad, Responsible for (O) sngaikwad@p
AGM Business 23456681, fc.delhi.nic.in
Development (R) 95-120-
and Project 2882078
Appraisal in the
state of
Maharashtra.
(XVII) Manipur Sh. G.S.Patra, AGM Responsible for (O) gspatra@pfc.
Business 23456589, delhi.nic.in
Development (R)
and Project 22619928
Appraisal in the
state of
Manipur.
(XVIII) Meghalaya Sh. P.K.Sinha, DGM Responsible for (O) pksinha@pfc.
Business 23456636, delhi.nic.in
Development (R)
and Project 26942748
Appraisal in the
state of
Meghalaya.
(XIX) Mizoram Sh. G.S.Patra, AGM Responsible for (O) gspatra@pfc.
Business 23456589, delhi.nic.in
Development (R)
and Project 22619928
Appraisal in the
state of
Mizoram.
(XX) Nagaland Sh. G.S.Patra, AGM Responsible for (O) gspatra@pfc.
Business 23456589, delhi.nic.in
Development (R)
and Project 22619928
Appraisal in the
state of
Nagaland.
(XXI) Orissa Sh. P.K.Singh, AGM Responsible for (O) pksingh@pfc.
Business 23456588, delhi.nic.in
Development (R)
and Project 26895608
Appraisal in the
state of Orissa.

(XXII) Punjab Sh. A.K.Agarwal, Responsible for (O) akagarwal@p
GM Business 23456587, fc.delhi.
Development (R) nic.in
and Project 26014066
Appraisal in the
state of Punjab.
(XXIII) Rajasthan Sh. R.S.Dhillon, Responsible for (O) rsdhillon@pfc
AGM Business 23456686, .delhi.nic.in
Development (R)
and Project 26132364
Appraisal in the
state of
Rajasthan.
(XXIV) Sikkim Sh. G.S.Patra, AGM Responsible for (O) gspatra@pfc.
Business 23456589, delhi.nic.in
Development (R)
and Project 22619928
Appraisal in the
state of Sikkim.
(XXV) Tamil Nadu Sh. R.K.Chandiok, Responsible for (O) rkchandiok@
AGM Business 23456684, pfc.delhi.nic.i
Development (R) n
and Project 22721586
Appraisal in the
state of Tamil
Nadu.
(XXVI) Uttar Sh. C.P.Ravindra, Responsible for (O) cpravindra@p
Pradesh DGM Business 23456522, fc.delhi.nic.in
Development (R)
and Project 42747040
Appraisal in the
state of Uttar
Pradesh.
(XXVII) Uttarakhand Sh. A.Chakravarti, Responsible for (O) achakravarti
GM Business 23456687, @pfc.delhi.nic
Development (R) .in
and Project 22620322
Appraisal in the
state of
Uttarakhand.
(XXVIII) West Bengal Sh. A.Chakravarti, Responsible for (O) achakravarti
GM Business 23456687, @pfc.delhi.nic
Development (R) .in
and Project 22620322
Appraisal in the
state of West
Bengal.
(XXIX) Facilitation Sh. R.S.Johri, ED Responsible for (O) rsjohri@pfc.d
Group all activities 23456581, elhi.nic.in
pertaining to (R)
areas such as 25088669
Financing of Fuel
(both Gas and
Coal) and its
Transportation,
Financing of
Capital
Equipment for
Power Sector,
etc. on an all
India basis.
(XXX) Consortium Sh. Naveen Kumar, Responsible for (O) naveen_kuma
Lending ED all activities 23456682, r@pfc.delhi.ni
Group pertaining to (R) c.in
Consortium 25088826
Lending and
Power Lender’s
Club on an all
India basis.
(XXXI) Renewable Sh. A.K.Jain, ED Responsible for (O) akjain5@pfc.d
Energy & all activities 23456683, elhi.nic.in
Clean pertaining to the (R)
Developmen renewable 22376565
t Group energy sector
including CDM of
all projects on an
all India basis.
2 Finance & Financial Operations:
(I) Recovery Sh. R.C. Gupta, Responsible for (O) rcgupta@pfc.
AGM matters 23456884, delhi.nic.in
pertaining to (R)
Recovery of 25526260
Loans.
(II) Corporate Sh. J.K. Gulati, Responsible for (O) jkgulati@pfc.
Accounts and GM(CAT) the areas 23456881, delhi
Taxation related to (R) .nic.in
Corporate 25220028
Accounts and
Taxation
(III) Financial Policy Smt. Nalini Vanjani, Responsible for (O) nalini_vanjani
& GM (P&FC) matters 23456882, @pfc.delhi.nic
Concurrence pertaining to (R) .in
Financial 26191530
policies &
Concurrence.
(IV) Investor's Sh. S.N. Budhiraja, Responsible for (O) snbudhiraja@
Services AGM matters 23456287, pfc.delhi.nic.i
pertaining to (R) n
Investor's 27868937
services
(V) Asset liability & Sh. K. Sridhar, AGM Responsible for (O) ksridhar@pfc.
Risk (AL&RM) matters 23456883, delhi.nic
Management pertaining to (R) .in
Asset liability & 25088556
Risk
Management
department.

(VI) Corporate Risk Sh. M. Ravi, AGM Responsible for (O) mravi@pfc.de
Assurance matters 23456887, lhi.nic.in
pertaining to (R)
implementation 29226829
of risk
management
framework.
(VII) Fund Sh. N.B. Gupta, Responsible for (O) nbgupta@pfc.
Management & AGM matters 23456285, delhi.nic.in
Banking pertaining to (R)
Treasury 25595328
Management,
Banking and
Equity Fund.
(VIII) Financial Sh. J.K.Gulati, GM Responsible for (O) jkgulati@pfc.
Products matters 23456881, delhi
pertaining to (R) .nic.in
Debt 25220028
Refinancing and
Bill Discounting.
(IX) Establishment Smt. Nalini Vanjani, Responsible for (O) nalini_vanjani
Accounts GM matters 23456882, @pfc.delhi.nic
pertaining to (R) .in
Establishment 26191530
Accounts, Bills
& PF.
(X) Resource Sh. A.K.Gupta, Responsible for (O) akgupta@pfc.
Mobilization AGM matters 23456386, delhi.nic.in
(Domestic & pertaining to (R)
International) the mobilization 27474114
of resources in
domestic and
international
areas.
(XI) Disbursement Sh. Alok Sud, AGM Responsible for (O) alok_sud@pfc
(Disb.) matters 23456286, .delhi.nic.in
pertaining to (R)
disbursement of 24119516
loans
sanctioned for
various
projects.
Institutional Development & Administration including Reform Activities –
3. SEBs/IPP, Entity Appraisal, Exposure Assessment, Preparation &
Implementation of Operational &Financial Action Plan.
(I) Entity Appraisal Sh. D. Ravi, GM Responsible for (O) dravi@pfc.del
Unit matters 23456184, hi.nic.in
pertaining to ( (R)
Appraisal of 25284255
State Entities
(SEB/State
Power Utilities),
IPP
Conventional
Projects, IPP
renewal and
hydro projects.
(II) Reform Review
q Sh. V.K. Shah, GM Responsible for (O) vkshah@pfc.d
matters related 23456183, elhi.nic.in
to review of (R)
reforms. 22775803
(III) State Sector Sh. G.S. Ghai, AGM Responsible for (O) gsghai@pfc.d
Analysis & State Sector 23456186, elhi.nic.in
Research Analysis & (R)
Research. 25884653
4. Legal & Sh. R.K.Mittal, AGM Responsible for (O) rkmittal@pfc.
Documentation matters 23456185, delhi nic.in
pertaining to (R)
legal services, 95-120-
Execution of 2633260
loan
documents, etc.
5. Estate & Sh. M.C.Malik, Responsible for (O) mcmalik@pfc.
Building AGM matters 23456384, delhi.nic.in
Management pertaining to (R)
Estate & 26178014
Building
Management.
6. Accelerated Sh. S.K.Urmalia, Responsible for Sh. skurmalia@pf
Power GM; matters S.K.Urmalia - c.delhi.nic.in,
Development & Sh. Avkash Saxena, pertaining to (O) avkash_saxen
Reforms GM Accelerated 23456389, a@pfc.delhi.n
Program Power (R) ic.in
(APDRP) Development, 95-120-
programs 2883428;
related to
reforms and Sh. Avkash
projects under Saxena -
APDRP Scheme. (O)
23456383,
(R)
26944275
7. Administrative Sh. R.R. Khan, GM Responsible for (O) rrkhan@pfc.d
& Support matters 23456388, elhi.nic.in
Services pertaining to (R)
Administration 22621512
& Support
Services.
8. Human Smt. Kalpana Kaul, Responsible for (O) kalpana_kaul
Resources AGM matters 23456382, @pfc.delhi.nic
pertaining to (R) .in
Human 26524418
Resources and
Human
Resource
including
Training &
Development.
9. Library & Sh. Yogesh Juneja, Responsible for (O) yjuneja@pfc.
Rajbhasha Unit AGM matters 23456784, delhi.nic.in
pertaining to (R)
Library and 25082068
implementation
of Rajbhasha in
the
Corporation.
10. Management Sh. K.V.V. Responsible for (O) satyak@pfc.d
Systems Satyanarayana, matters 23456782, elhi.nic.in
AGM pertaining to (R)
Management 22717424
Systems
including
computerizatio
n, powernet
projects etc.
11. PFCCL Sh. N.D. Tyagi, CEO Responsible for (O) ndtyagi@pfc.
providing 23456100, delhi.nic.in
Consultancy (R)
Services. 27023058

Others
12. PECAP Ltd. & Sh. Ashok Gupta, Responsible (O) ashok_gupta
Equity ED for all matters 23456281, @pfc.delhi.nic
Consortium pertaining to (R) .in
Funding PECAP Ltd. and 22542804
funding of
power projects
through equity
consortium
etc.
13. Vigilance Sh. Chhabilendra Responsible (O) chhabilendra_
Roul, CVO for all matters 23456951, roul@pfc.delh
pertaining to (R) i.nic.in
vigilance. 26180464
14. Internal Audit Sh. Neeraj Kumar, Responsible (O) neeraj_kumar
AGM for conducting 23456783, @pfc.delhi.nic
Internal Audit (R) .in
in the 25082979
Company.
15. Public Relations Sh. Avkash Saxena, Responsible (O) avkash_saxen
GM for all matters 23456383, a@pfc.delhi.n
pertaining to (R) ic.in
Public 26944275
Relations.
16. Corporate Sh. P.P. Srivastava, Responsible (O) prempsri@pfc
GM for all matters 23456583, .delhi.nic.in
Planning
pertaining to (R)
Corporate 22751573
Planning.
17. Company Sh. J.S. Amitabh, Acting as a (O) 23456740 jsamitabh@pf
Secretariat Company Secretary Company (R) 9120- c.delhi.nic.in
Secretary 2402220
i. Chennai Office Sh. V.Jeya Kumar, Responsible (O) vjkumar2000_
:PFC GM for the 044- 2000@yahoo.
(South Regional functioning of 28602433 com
Office), the Chennai (R) 044-
Ist Floor (Rear Office. 24613189
Site),
SPS Building
New No. 185,
Old No. 137,
Anna Salai,
CHENNAI-
600002
ii. Mumbai Office Sh.Alok Singhal, Responsible (O) 022- pfcrow@hath
(Western AGM for the 22882440/ way.com
Regional functioning of 22882482
Office) the Mumbai
Ground Floor, Office.
Moon Light Bldg.,
158,Maharishi
Karve Road,
Mumbai – 400
020
ANNEXURE `B’

NAME, ADDRESS & CONTACT NUMBER OF DIRECTOR (PUBLIC GRIEVANCE OF POWER
FINANCE CORPORATION LTD.

Ashok Gupta (O) 23456281
Executive Director (Finance) & (R) 22542804
Director (Public Grievance)
Power Finance Corporation Ltd.,
"Urja Nidhi", 1,Barakhamba Lane
Connaught Place,
New Delhi – 110 001.
ANNEXURE `C’

TIME LIMIT FOR SETTLEMENT OF GRIEVANCES
1 Forwarding of the Grievance petition to the 1-2 Days
Concerned authority.

2 Issue of acknowledgement / interim reply 7 Days

3 Final reply to the Petitioner 4 Weeks
ABBREVIATIONS

THE ABBREVIATIONS USED IN THIS CHARTER HAVE THE FOLLOWING ELABORATED
NAMES :

1. PFC Power Finance Corporation Ltd.
2. IFCI Industrial Financial Corporation of India Ltd.
3. ICICI Industrial Credit & Investment Corporation of India
4. SEB State Electricity Board
5. IPPs Independent Power Producers
6. NR Northern Region
7. SR Southern Region
8. WR Western Region
9. ER&NER Eastern and North East Region
10. CM&IS Corporate Management & Information System
11. FI Financial Institutions
12. WCL Working Capital Loan
13. R&M Renovation & Modernization
14. PPA Private Power Agreement
15. LES Lender Engineering Services
16. OPS Operational Policy Statement
17. T&SD Technology & System Development
18. GoI Govt. of India
19. OFAP Operational & Financial Action Plan