RFP - DOC

Document Sample
RFP - DOC Powered By Docstoc
					Keppoch Beaver Mountain Recreational Area   Request for Proposal (RFP)




Keppoch Beaver Mountain Software Acquisition Project
           Request For Proposal (RFP)




                                                 Prepared By:
                                                 Matthew Harmes
                                                 Sameer Alladina
                                                 Tariq Abudayeh
                                                 Jordan Sauve
Keppoch Beaver Mountain Recreational Area                                                Request for Proposal (RFP)



Table of Contents



Introduction ................................................................................................................... 4

Background Information ............................................................................................... 4

   Organization Background ......................................................................................... 4

   Project Background................................................................................................... 5

Green IT ....................................................................................................................... 10

Functional Requirements ........................................................................................... 11

   Introduction.............................................................................................................. 11

   Requirements........................................................................................................... 12

   Investigative Questions........................................................................................... 17

Non-Functional Requirements ................................................................................... 20

   Introduction.............................................................................................................. 20

   Investigative Questions........................................................................................... 21

   Requirements........................................................................................................... 24

Vendor Requirements ................................................................................................. 26

   Background.............................................................................................................. 26

   Introduction.............................................................................................................. 26

      1. ORGANIZATIONAL INFORMATION ................................................................. 27

      2. PRODUCT INFORMATION & DEVELOPMENT ................................................ 29

      3. IMPLEMENTATION SERVICES ........................................................................ 32

      4. MAINTENANCE AND SUPPORT SERVICES ................................................... 33

      5. TRAINING .......................................................................................................... 34

      6. DOCUMENTATION ........................................................................................... 34

      7. PRICING ............................................................................................................ 35



                                                                                                                                 1
Keppoch Beaver Mountain Recreational Area                                                  Request for Proposal (RFP)


Proposal Content Guidelines ..................................................................................... 37

   Proposal Format ...................................................................................................... 37

   Proposal Contents ................................................................................................... 37

      Proposal Submission Letter ................................................................................ 38

      Functional Requirements .................................................................................... 38

      Functional Investigative Questions .................................................................... 38

      Non-functional Requirements ............................................................................. 39

      Non-functional Investigative Questions ............................................................. 39

      Vendor Requirements .......................................................................................... 39

APPENDIX A ................................................................................................................ 41

APPENDIX B ................................................................................................................ 42

APPENDIX C ................................................................................................................ 43

APPENDIX D ................................................................................................................ 47

APPENDIX E ................................................................................................................ 52

   ResortSuite .............................................................................................................. 53

   RMS .......................................................................................................................... 55

   RTP ........................................................................................................................... 57

   Siriusware ................................................................................................................ 58

   Thirdi ........................................................................................................................ 59

APPENDIX F................................................................................................................. 61

   ResortSuite .............................................................................................................. 61

   RMS .......................................................................................................................... 63

   RTP One ................................................................................................................... 74

   RTP|Analytics .......................................................................................................... 84

   Siriusware ................................................................................................................ 90

   ThirdI ........................................................................................................................ 92


                                                                                                                                   2
Keppoch Beaver Mountain Recreational Area                                                  Request for Proposal (RFP)


   Client: ....................................................................................................................... 92

   Project: ..................................................................................................................... 92

   Team: ........................................................................................................................ 92

APPENDIX G ................................................................................................................ 94

APPENDIX H ................................................................................................................ 98

   SKIDATA .................................................................................................................. 98

   Axess America ....................................................................................................... 100

   SnowDAG ............................................................................................................... 102




                                                                                                                                   3
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)



Introduction

       The Keppoch Beaver Mountain Resort is seeking an enterprise solution to

provide comprehensive functionality for staff through the automation of workflows and

business processes. The objective is to automate as much of the business processes as

possible and to integrate the functions of finance, payroll, sales, procurement, and

operations. The enterprise-wide solution that we are seeking will also enable us to keep

electronic records of data, allow us access to reports in real time, and will be able to

make use of customer relationship management.



Background Information


Organization Background

       Antigonish County is located in the northeast of Nova Scotia and was one of the

last parts of Nova Scotia to be settled. It is surrounded by the Gulf of St. Lawrence and

the Bay of St. George and is between the Counties of Pictou and Guysborough. It wasn‟t

until the late 1700s that Scottish immigrants began to settle in Arisaig and then later in

St. Andrew‟s. Many of these people descendants still reside in Antigonish County to this

day. It wasn‟t until 1864 that Sydney County was changed to Antigonish County. Then it

wasn‟t until May 28, 2001, several weeks after the town made its application, the County

of Antigonish applied to the NSURB to amalgamate with the town.



       The current County of Antigonish local government is separated into five

municipal departments which include building services, planning and development,

public works and road maintenance, recreation and finally solid waste management.




                                                                                             4
Keppoch Beaver Mountain Recreational Area                        Request for Proposal (RFP)


Project Background

       Keppoch Beaver Mountain, including the Camerons Lake area, is the proposed

site for a new four-season multi-use recreation area. The County of Antigonish, who as

a major stakeholder, is heading the project and hopes to capitalize on the natural beauty

of the area by developing a high-end standard, first-class type facility. The project is

being developed from the ground up. There are currently no functioning recreational

facilities at the planned location, except for the Beaver Mountain Provincial Park which is

restricted to day-time use only, and has no related infrastructure.



       Since there are no current business processes in place, opportunities and

requirements for the new future system come from the analysis of our needs. The

system should have sufficient capabilities to assist the ski hill portion of the recreational

area to manage its point of sale system (tickets, season passes, food and beverages,

etc), purchasing, and perhaps some automation of ski hill resources (such as automated

snow making).


Keppoch Alpine & Nordic Facility

The central facility can be further subdivided into a number of activity categories, as the

site itself will host more than simply downhill skiing. These subtasks are as follows:



   o   Keppoch Summit Cultural Center

       The center is the main building at the Keppoch site. It is to be located at the

       summit of the mountain and feature interactive displays that will showcase the

       history of the site. The facility is designed to support the multi-season aspect of

       the Keppoch site. It will also include dinning services that will operate year-round.

       The site will also be the base for eco-tourism tours and information sessions. The



                                                                                                5
Keppoch Beaver Mountain Recreational Area                        Request for Proposal (RFP)


       site can be accessed by a proposed road and will feature parking both at the

       summit and at the base of the hill.



   o   Alpine Facility

       The alpine facility will comprise what is typically thought of when considering a

       downhill ski hill. It will include downhill trails for skiing, snowboarding and ski-

       blades. However it will also include a Tubing Park, as well as a terrain park for

       both beginner and experienced users, with a half-pipe and an aerials site. The

       entire hill will be covered by lighting infrastructure as well as artificial snow

       making capabilities.



   o   Nordic Facility

       The Nordic facility will be 12km of cross-country skiing and snowshoeing trails.

       Only a 1km loop will be required to be lit and have artificial snowmaking

       coverage.



Financial activities system will be responsible for handling:



      Ticket Sales: Charged in relation to a variety of 4-season activities offered at the

       Keppoch Beaver Mountain Recreation Area. Required for the specific usage of

       the Alpine and Nordic Centre along with tubing activities during the winter

       season. The other three seasons will provide sales pertaining the Nordic facility,

       aerials course, climbing wall and chair lift rides for sightseeing and downhill

       mountain biking. Ticket sales will also extend to guided activities for eco-tours,

       recreational biking and adventure packages.




                                                                                              6
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


      Recreation Camps: Summer camps along with camps at Christmas and March

       breaks could generate sizable revenue at a fairly low cost. Camps could be a

       very successful program offering, considering the opportunities that the Keppoch

       Beaver Mountain Recreation Area could offer children between the ages of 5 and

       16. Aspects from the four principles of healthy living, education, culture and

       environment could be incorporated into a comprehensive recreation and learning

       experience.



      Admission Fees: Charged in relation to the usage of the camping facilities, races

       and competitions, festivals, concerts and special events.



      Merchandise: Gift shop sales and e-commerce based on the sale of Keppoch

       Beaver Mountain Recreation Area branded goods both the static gift shop and

       online sales including such items such as hats, sweaters, jackets, and gloves.



      Memberships: Sold to private individuals who join Keppoch Beaver Mountain

       Recreation Area and in exchange for their membership enjoy discounts on

       admissions, tickets and merchandise. Membership options may vary greatly,

       depending on the seasonality of the activities and programs offered.



      Food & Beverage: Charged through the use of the year-round restaurant and

       vending machines. Product offering must be sensitive to a number of different

       things, including menu, food quality, and the type of service provided for the

       seasonal user ranging from the fast service lunch for the ski resort patrons to the

       fine dining options for the summer tourist.




                                                                                         7
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)




      Facility Leases & Rentals: Revenue earned through the lease and rental of space

       within the facility and surrounding area. Facility leases may include space for

       private operators and businesses to sell merchandise and offer services. Facility

       rentals maybe suitable for weddings, conferences and meetings.



      Equipment Rental & Sales: Revenue earned through the rental and sale of skis,

       snowboards, mountain bikes, and other outdoor adventure equipment and

       accessories.



      Area Rental: Revenue earned through the rental of the grounds for companies to

       hold concerts, festivals, or events. The grounds may also be used as a training

       facility for a variety of sport and recreation associations.



      Membership/Pass options: Full year, seasonal, day pass, ½ day, hourly, weekly

       or camp passes, activity based (ex. Pick your activity pass).



Other services potentially offered:



Aerials course:

The concept of this new sport is safe and exciting travel between the trees at the top of

the forest. This stroll at the top of the trees is accomplished with the help of rope bridges,

ladders, zip lines, climbing nets, foot bridges, swings, giant steps, Tarzan cords and

many more games to cross. Designed for all ages, aerial courses develop sport activities




                                                                                            8
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)


and educational games while preserving the forest and sharing enriching social values

with the community.



Alpine slide:

In the spirit of the Olympic Luge and Bobsled, the Alpine Slide rockets you down a fixed

track of banked turns and exciting straight-aways. The Keppoch Beaver Mountain area

provides the perfect terrain for this activity which usually can be found at ski resorts to

supplement summer income. A wheeled sled is used to navigate down the long twisty

chute. As mentioned, the ride is similar to a bobsled ride, except that it rolls over a

smooth track, rather than sliding on ice.



Downhill Mountain Biking:

Mountain bikers have long used the abandoned ski trails and terrain in the Keppoch area

for the thrill of downhill mountain biking. The sport has gained momentum in the region

resulting in the creation of a local club called the Antigonish Ride. Members of the local

club have formed a partnership with the Municipality of the County of Antigonish to build

a number of downhill trails weaving their way across the hill, between the ski trails

converging at the base of the hill. The downhill trials are outlined in the Master

Development Plan. Keppoch has been the host of number of organized races including a

provincial weekend event in September of 2007. As the Keppoch Beaver Mountain

Project moves forward, we will continue to build upon the past successes and expand

the sport of downhill mountain biking at Keppoch. In doing so, we have included

mountain bike attachments for the new quad chair lift as a means for riders to gain

access to the summit.




                                                                                              9
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


Green IT

       The Municipality of Antigonish County is committed to offer the members of the

community with the highest levels of environmental friendliness. Therefore, make Green

I.T. is a fundamental element in obtaining the necessary funds for the Keppoch Beaver

Mountain project. The significance of using technology in an efficient yet environmental

way will resolve two issues, the first level of power consumption by the technological

equipments, and the second is the carbon emissions generated by those equipments.

Recent studies have projected that 20 years from now 50% of all the power that is

generated in the state of California will be consumed by IT equipments. . In terms of

environmental concerns, Carbon dioxide emissions used by computers and other

technologies account for 2% of all emissions worldwide. That is the same amount of

harmful gas produced by the airline industry. In any company, the data center is the

main power consumption area, which is mainly caused by the servers and cooling. As

far as servers go, market leaders such as Sun Microsystems and IBM have introduced

new servers to the market which makes servers more efficient by a factor of five. Other

companies like AMD and Intel have also built new set of energy efficient processors.

Furthermore, using the virtualization technology will reduce the number of physical

servers used in a data center. Therefore, by embracing green I.T. standards, an

organization would be able to lower the costs of its energy consumption, increase levels

of efficiency, and act as a valuable member of the community.




                                                                                         10
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)



Functional Requirements


Introduction

          The following Functional Requirements have been split into 2 sections. The first

section is made up of critical functionality that the system software must support. The

succeeding section provides further investigation into other functional areas provided by

the system which would be beneficial to the Keppoch Mountain Ski Resort. These other

functional areas can be considered extra characteristics offered by the software.

Functional requirements include the business processes needed to be included by the

software in order for the successful operation of the Keppoch Beaver Mountain Ski

Resort.



Keppoch Beaver Mountain Resort does not have any previous processes in place and

does not require any integration with legacy systems.




                                                                                          11
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)



Requirements



                      Requirement                YES   NO           EXPLAIN
1. System needs to accommodate for 2

   chairlifts:

          a. 2400 persons per hour traffic

               flow

          b. 800 persons per hour traffic flow

2. System needs to accommodate access

   control (pass scanning) for a projected

   daily capacity of:

          a. 950 skiers

          b.   300 non-skiing guests.

3. System needs to be able to sell tickets

   for:

          a. Snowboarding

          b. Downhill Skiing

          c. Cross Country Skiing

          d. Snow Shoeing

          e. Snow Tubing

          f.   Festivals/Concerts/Events &

               programs

          g. Eco-Tourism Tours




                                                                                   12
Keppoch Beaver Mountain Recreational Area   Request for Proposal (RFP)



4. System needs to support selling

   tickets via the following distribution

   channels:

       a. Over the counter

       b. Partner company or outlet

       c. E-Commerce

5. System needs to be able to sell

   season passes for:

       a. Snowboarding

       b. Downhill Skiing

       c. Cross Country Skiing

       d. Snow Shoeing

       e. Snow Tubing

6. System needs to be able to support

renting equipment:

       a. Skis (skis, poles, boots,

           bindings)

       b. Snowboards (boards, boots,

           bindings) (both X-country and

           Downhill)

       c. Snowshoes (shoes, bindings,

           boots)

       d. Snowtubes




                                                                   13
Keppoch Beaver Mountain Recreational Area        Request for Proposal (RFP)



7. System needs to be able to support

   reporting for :

       a. Ticket and pass sales

       b. Retail sales

       c. Equipment rentals

       d. Ski school schedules

       e. Food & beverage sales

       f.   Operations

8. Activities that the system must be able to

   process admissions for:

       a. Hiking/Sight Seeing

       b. Biking (recreational, downhill,

            mountain)

       c. Boating/Canoeing/Kayaking

       d. Camping

       e. Festivals/Concerts/Events &

            Programs

       f.   Eco-tourism

9. System needs to support the chalet and

   ski lodge in the rental of conference rooms

   and private education rooms.




                                                                        14
Keppoch Beaver Mountain Recreational Area      Request for Proposal (RFP)



10. System needs to support rental equipment

   outside of skiing:

       a. Hiking/Sight Seeing

       b. Biking (recreational, downhill,

            mountain)

       c. Boating/Canoeing/Kayaking

       d. Snowboards (boards, boots,

            bindings) (both X-country and

            Downhill)

       e. Showshoes (shoes, bindings,

            boots)

       f.   Snowtubes

11. System needs to support POS for

   merchandise in a gift shop.

12. System needs to support memberships

   (Full year, seasonal, day pass, ½ day,

   hourly, weekly or camp passes, activity

   based (ex. Pick your activity pass)).




                                                                      15
Keppoch Beaver Mountain Recreational Area    Request for Proposal (RFP)



13. System needs to support Food &

   Beverage sales. Charged through the

   use of the year-round restaurant and

   vending machines. Product offering

   must be sensitive to a number of

   different things, including menu, food

   quality, and the type of service

   provided for the seasonal user ranging

   from the fast service lunch for the ski

   resort patrons to the fine dining

   options for the summer tourist.

14. System needs to have security

   measures in place to protect customer

   information, and to protect internal

   data.




                                                                    16
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)



Investigative Questions

1. Does the system support recreation camps (registration and attendance)?



2. Does the system support Facility Leases & Rentals? Facility rentals maybe suitable

   for weddings, conferences and meetings.



3. Does the system support POS for equipment rental & sales?



4. Does the system support inventory management for rental equipment?



5. Does the system support Area Rental? Revenue earned through the rental of the

   grounds for companies to hold concerts, festivals, or events. The grounds may also

   be used as a training facility for a variety of sport and recreation associations.



6. Does the system support inventory management for restaurant supplies?



7. Does the system support automated snow-making?



8. Does the system support operational management?

          a. Lighting



          b. Water flow



          c. Maintenance




                                                                                        17
Keppoch Beaver Mountain Recreational Area                  Request for Proposal (RFP)


9. Does the system support marketing activities? (Such as trend recognition and

reporting)



10. Does the system offer any customer relationship management modules? (Such as

   customer profiling?)



11. Does the system support e-commerce?



12. Does the system support activity scheduling? (Lessons, events)



13. Does the system support credit card and debit methods of payment?



14. Does the system support purchasing and receiving?



15. Does the system support the Pro Shop? (service centre for equipment)



16. Does the system support human resource management?



17. Does the system support physical asset management?



18. Does the system have any Green IT components?



19. Does the system support Waste Management?



20. Does the system support decision making?




                                                                                   18
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)


21. Does the System include the following Self Service options:



           21.1.   Employee Self Service (fully customizable)



           21.2.   Manager Self Service



22. Does the system support accounting functions?




                                                                                   19
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)



Non-Functional Requirements


Introduction


       The non-functional section details requirements that are not tied to business

processes. They cover sections such as technical characteristics, data storage

schemes, performance metrics, and security functionality. The investigative questions

section details optional functionality and designed simply to gather information regarding

the product, they are laid out as “explain” type questions to improve and further the

project teams understanding of the product. The requirements section details

characteristics that the system must be capable of meeting in order to be considered

adequate for the Keppoch Beaver Mountain project. They are therefore laid out as

Yes/No questions, with room given to explain any details that the applicant organization

feels necessary.



       For the purposes of this section, a user will be defined as a patron of the ski hill.

Meaning that the first requirement details that the system must be capable of handling

1250 patrons on a daily basis, as well the system would not be required to handle 1250

patrons on a concurrent basis, as all the hill patrons would obviously not all be

interfacing with the system at exactly the same moment.




                                                                                           20
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)



Investigative Questions


   1. What type of database management system does your product utilize?



   2. Does your system allow for expansion and customization by clients? If so please

      explain the overall process for adding customization (ex. Can expansion be

      accomplished by a regular developer, or would they need to be trained on your

      system).



   3. Does your system utilize a modular approach? Can functionality be purchased

      and added after the fact?



   4. What kind of security is implemented in your database? How is persisted data

      protected (ex. Is user data encrypted)?



   5. How are users authenticated in your system?



   6. What type of access control is available in your system? Can users be given

      different permissions based on roles?



   7. What software architecture is your system built on (ex. WebSphere J2EE server

      with OpenJMS for messaging)?



   8. Does your system provide any way of ensuring data normalization? For example,

      suspect processing that could determine if a user may have accidentally been

      entered into the system multiple times, and reconcile that data.


                                                                                      21
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)




   9. Does your system offer any kind of data warehousing functionality or is all

      reporting done on the transaction database?



   10. Does your system provide any kind of backup and recovery functionality or is that

      something that would need to be implemented separately?



   11. How are reports exported from your system? (file formats)



   12. How are system updates applied? Does the system automatically check for

      available updates?



   13. If system customization is possible, what happens in the event of a system

      update? Are customizations retained?



   14. Is there any standardized release schedule that is relevant to your system (ex.

      Are there any expected upcoming releases in the near future)?



   15. Is there any standardized patch or update release schedule that is relevant to

      your system?



   16. Is there any type of best-of-breed physical infrastructure that you recommend

      your system is run on?



   17. Is user documentation provided with your system? If so, how can it be accessed?




                                                                                         22
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)


   18. Does your software expose any functionality as callable through an API?



   19. What kind of customization for reporting is available in your system?



   20. Is your system capable of interfacing with access control systems such as those

      provided by SKIDATA (http://www.skidata.com/Mountain-

      Destinations.54+M52087573ab0.0.html) and Axess America (http://www.axess-

      america.com/products/ticket-control.htm)?



   21. Does your system provide any type of biometric security?




                                                                                    23
Keppoch Beaver Mountain Recreational Area              Request for Proposal (RFP)



Requirements



                 Requirement                YES   NO           EXPLAIN
1. The system must be able to support up

   to 1250 users on a daily basis.

2. The system must be capable of

   remaining online and functional for at

   least a 14 hour operation day.

3. The system must provide a Microsoft

   Windows® based end user client.

4. The system must persist relevant data

   such as usage statistics and financial

   data for reporting and auditing.

5. The system must have access control

   and security in place.

6. The system must be capable of

   exporting reports in at least the

   following formats:

   a. XML

   b. Plain Text (ASCII)

   c. (X)HTML

7. System must provide access to data

   via ODBC.




                                                                              24
Keppoch Beaver Mountain Recreational Area   Request for Proposal (RFP)



8. Database schema documentation must

   be provided.

9. User documentation must be provided.

10. System documentation must be

   provided.




                                                                   25
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)



Vendor Requirements


Background

The system requested by Keppoch Beaver Mountain must support an estimated

transaction volume of the following:

      Daily skier capacity is projected at 950 with accommodation for an additional 300

       non-skiing guests (1250 total).

      For lifts we are assuming the main lift will be a quad fixed grip chairlift with a

       rated capacity of 2400 people per hour (pph).

      The beginner lift will be a fixed double operating at a slow speed providing an

       estimated rated capacity of 800 pph (running full speed this lift has a rated

       capacity of 1200 pph).




Introduction

This section deals with request for non system related information regarding the vendor

and/or the contractor and/or subcontractor to be involved in submitting the response.

The first part of this section asks for particular information of your organization and

seeks a thorough and comprehensive analysis of the organizational position. The

second section investigates the product from a non system perspective and inquires

clear and detailed answers whenever necessary. The third section looks for specific

responses concerning the implementation services, maintenance and support services,

training, and documentation. The fourth section deals with the pricing policies of your

organization. The last section asks for references of three your clients whose profile is a

reasonable match with Keppoch Beaver Mountain.




                                                                                            26
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)




1. ORGANIZATIONAL INFORMATION

      1.1 Please list your company website.



      1.2 Please list the name of your primary sales contact for this RFP.



             1.2.1 Title of Primary Sales Contact.



             1.2.2 Address of Primary Sales Contact.



             1.2.3. Phone of Primary Sales Contact.



             1.2.4 Email of Primary Sales Contact.



             1.2.5 Fax Number of Primary Sales Contact.



      1.3 Please note the number of years your firm has been in business.



      1.4 Please note the number of years your firm has been involved in the ski

      service industry.



      1.5 Please note the location of your corporate headquarters.



      1.6 Does your firm have any type of established presence in Atlantic Canada?




                                                                                   27
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)


      1.7 Please note your ownership type (public or private, if private identify name

      of holding company/main shareholder).



      1.8 Please outline your organizational structure. If possible you can attach an

      organizational chart as the outline.



      1.9 Human Resource Distribution by Function (Total Corporation).



             1.9.1 Please note the total number of employees in your organization.



             1.9.2 Please note the number of employees in sales and marketing.



             1.9.3 Please note the number of employees involved in client support.



             1.9.4 Please note the number of employees in consulting services.



             1.9.5 Please note the number of employees in research and

             development.



             1.9.6 Please note the number of employees in administration and

             operations.



             1.9.7 Please note the number of field offices your firm has.




                                                                                        28
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)


2. PRODUCT INFORMATION & DEVELOPMENT

      2.1 Product Information



             2.1.1 Please give three main reasons why your product would be a good

             fit for a small ski hill at the size of Keppoch Beaver Mountain.



             2.1.2 Do you incorporate any green I.T. standards into your services? If

             yes, please describe methods/ standards used.



             2.1.3 Current product release and version number.



             2.1.4 Date this version was made commercially available (MM/YYYY).



             2.1.5 Date when next major version will be rolled out and made available

             for installation.



             2.1.6 Identify the modules and the related functionality included within this

             next major upgrade.



             2.1.7 Are your company's software development methodology and

             standards documented and available to the client?



             2.1.8 Are quality assurance and testing procedures documented and

             available to the client?




                                                                                        29
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)


             2.1.9 Is a disaster recovery plan in place for your company documented

             and available to your client?



             2.1.10 Identify if the following functionality and/or accompanying toolsets

             are provided with your product. If a toolset is provided, please identify the

             toolset product name.



                    2.1.10.1 Ability to identify and track software changes.



                    2.1.10.2 Ability to identify, track and handle customizations during

                    system upgrades (major releases and version upgrades).



                    2.1.10.3 Assist with the designing and implementation of workflow.



                    2.1.10.4 Assist with the designing and implementation of business

                    processes.



                    2.1.10.5 Facilitate the integration with third party applications.



                    2.1.10.6 Assist with the automation of testing customizations both

                    during initial installation of customization and thereafter as

                    application upgrades are applied.



                    2.1.10.7 Allow the ability to view and manipulate data models.




                                                                                         30
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


      2.2 Product Development



             2.2.1 How do you handle new version planning in terms of deciding what

             functionality to include in next release? (i.e. feedback from clients,

             questionnaires).



             2.2.2 Please identify the total budget allocated over the next three fiscal

             years for product improvement/enhancement of the modules included in

             the functional requirements. (R&D expenditures)



             2.2.3 What are the activities performed during the software testing prior to

             the production release of software?



             2.2.4 If possible please provide the planned release schedule for 2009

             and 2010.



             2.2.5 We are expecting to start this project in the next 24 months. Are

             there any major upgrades/rewrites to modules/components planned for

             release in the next 24 months? Outline details.



             2.2.6 Which modules of your software offering were developed by your

             company and which by other companies? Name the other companies.



             2.2.7 For modules developed by third parties, do you assume

             responsibility for support and other services directly or do you rely on the

             third party?


                                                                                       31
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)




3. IMPLEMENTATION SERVICES

      3.1 Do you have an implementation approach? What is it?



      3.2 How many implementations has this methodology been used on?



      3.3 What is a realistic timeframe for implementation for a recreation facility of

      Keppoch Mountain's size and project scope?



      3.4 Provide complete key milestones that would need to be accomplished in

      successful implementation.



      3.5 Who are your implementation partners, if any, that may be involved in the

      implementation phase? If so for which types of services?



      3.6 Have all of these implementation partners provided information in section 2?



      3.7 Would you subcontract any of your implementation services to third parties

      for our implementation?



      3.8 What would be required of Keppoch Beaver Mountain in terms of a

      development environment to support your solution?



      3.9 Describe your typical implementation team in terms of structure, roles and

      desired experience levels of your consultants.



                                                                                          32
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)




      3.10 Describe your expectation of a typical client implementation team in terms of

      structure, roles and desired experience levels of the client's staff.




4. MAINTENANCE AND SUPPORT SERVICES

      4.1 How often are updates released annually as part of your software

      maintenance agreement?



      4.2 Do you support generic changes as requested by your clients?



      4.3 What are the support hours? Where are the support offices located?



      4.4 Would this project and having Keppoch Beaver Mountain as a customer

      result in having a support engineer or support team assigned to us?



      4.5 Provide an overview of a typical support service scenario.



      4.6 How are after hours support services handled?



      4.7 Provide a general outline of the level of expertise for staff providing support

      services.



      4.8 At what stage does the warranty expire and annual maintenance contract

      period start?




                                                                                            33
Keppoch Beaver Mountain Recreational Area                  Request for Proposal (RFP)


5. TRAINING

      5.1 What training is available and how do you roll training out to managers and

      end-users?



      5.2 Are there technical and non-technical training sessions?



      5.3 Is the training in-house or remote? Where are your training centers located?



      5.4 Does your firm provide on-going training for new employees?



      5.5 Does your firm provide on-going training for newly added functions/modules?




6. DOCUMENTATION

      6.1 What documentation do you provide? In what media?



      6.2 Do you have the implementation/installation details documented?



      6.3 How current is the documentation? Is it complete with the current release?




                                                                                        34
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)



7. PRICING

      7.1 Software licensing



             7.1.1 Indicate price per module.



             7.1.2 Indicate unit pricing, e.g. concurrent users, or identify other basis.



             7.1.3 Within the software licensing structure, identify if there is a

             maximum number of users defined in an enterprise license.



             7.1.4 In addition to the software, identify what services and

             documentation are included in the initial site license fees.



             7.1.5 Indicate if training and technical/user manuals included in licensing

             cost. If not, provide and estimate of such costs.



      7.2 Implementation effort



             7.2.1 Provide details of your estimate workings expenses (e.g. range of

             hours by role/by phase and hourly/daily cost).



      7.3 Training



             7.3.1 Indicate cost breakdown for training during implementation.




                                                                                            35
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)


             7.3.2 Indicate cost breakdown for training during ongoing.



      7.4 Maintenance



             7.4.1 Indicate annual maintenance (e.g. as a percentage of list price of

             software or other basis) in monetary terms.



             7.4.2 Identify the services/products/etc included within the maintenance

             agreement as outlined above.




                                                                                        36
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)



Proposal Content Guidelines


Proposal Format


To ensure all proposals can be evaluated properly and consistently the project team

asks that all submissions adhere to a standard proposal format. Proposals should be

organized in the following format using the section titles and sequence.

   a) Proposal Submission Letter

   b) Table of Contents

   c) Functional Requirements

   d) Functional Investigative Questions

   e) Non-functional Requirements

   f)   Non-functional Investigative Questions

   g) Vendor Requirements




Proposal Contents




When building a proposal the requirements and investigative questions sub-sections of

the functional and non-functional sections can be viewed differently. The requirements

are mandatory and should all be detailed in any submission, while the investigative

questions are optional. However it is highly recommended that responses to the

investigative questions are included in any submission.




                                                                                         37
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)


Vendors proposing an alternative to any RFP requirement must clearly substantiate the

merit and the details regarding the alternative. Proposed alternatives must clearly meet

the basic intent of the original requirement as well as the required result in order to be

considered an appropriate alternative. The validity of any proposed alternative

requirement will ultimately be determined by the project evaluation team.




       Proposal Submission Letter

       The Proposal Submission Letter in Appendix A of this RFP (or a similar letter with

       at least equivalent information) must be completed and signed by the vendor and

       included in the submitted project proposal.




       Functional Requirements

       As previously noted in the introduction to the submission guidelines the

       requirements section outlines required functionality and is mandatory for all

       submissions.




       Functional Investigative Questions

       As noted the functional investigative questions are not mandatory requirements

       but are designed to facilitate a more detailed understanding of the vendor

       software. The evaluation team would recommend answering all questions

       supplied in the RFP.




                                                                                             38
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)



      Non-functional Requirements

      The non-functional requirements section outlines mandatory questions that all

      submissions must provide answers to. All submitted proposals must complete

      this section.




      Non-functional Investigative Questions

      The non-functional investigative questions section as previously noted and like

      the functional investigative questions are optional characteristics that are

      designed to provide the evaluation team with more detail regarding the proposed

      software. It is recommended that all proposals include answers to this section.




      Vendor Requirements

      The vendor requirements section is a mandatory section that will provide the

      evaluation team with further understanding of the software vendor team and

      important contact information.




                                                                                        39
Keppoch Beaver Mountain Recreational Area                 Request for Proposal (RFP)


Bibliography

ERP Software Systems and Solutions. 01 Apr. 2009
<http://www.tgiltd.com/Instructions_for_Preparing_an_RFP.pdf>.

 "ERP Vendor Review Page." 01 Apr. 2009 <http://neon.neiu.edu/~itoption/neiu-erp-
selection/vend_frames.html>.

"Writing an Effective Request for Proposal." 01 Apr. 2009
<http://library.ahima.org/xpedio/groups/public/documents/ahima/bok1_000065.hcsp?dD
ocName=bok1_000065>.




                                                                                    40
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)



APPENDIX A

                      PROPOSAL SUBMISSION LETTER


(Vendor Letterhead)

(Date)


Jeff Stewart
jeff.stewart@antigonishcounty.ns.ca
(insert contact information)


RE: Request for Proposals (RFP) Keppoch Beaver Mountain Software Acquisition
Project




Enclosed is our Proposal submitted in response to this RFP.




_______________________________
Authorized Signature.


_______________________________
(Print Name)


_______________________________
(Title)


_______________________________
(Vendor Address)


_______________________________
(Telephone)



                                                                                     41
Keppoch Beaver Mountain Recreational Area                        Request for Proposal (RFP)



APPENDIX B

Next Steps

       There are various additions that should be made to this RFP that are not

included due to resource or skills constraints. The first is a contract section, this section

should specify in high-level the overall contractual expectations that will be expected of

any vendor that wins the contract. The section could outline expected milestones and

potential consequences if they are not met for example. This section should be

completed with the aid of a legal team, and thus was not completed by the current

project team, as we lack the necessary expertise. To better explain the section we have

attached an example contract section in Appendix C.



       Secondly once budgetary information is more clearly defined the project team

could decide to include a budgetary section, outlining any budgetary constraints that

may exists for the project team, and thus those that any potential vendor would have to

work under. This section can be viewed as optional, as pricing will be provided by the

vendor in the Vendor Requirements section, however it can help the proposal team in

working out exactly what the constraints for the project are. Finally, once more

information in terms of manpower is known, the number of employees who would use

the system should be added to the Non-functional requirements section, so the vendor

will have a better understanding of exactly what the usage requirements are.




                                                                                            42
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)



APPENDIX C

This appendix is an example of a contract provisions section; it has been taken and

modified slightly from a software RFP put out by the Alberta Provincial Government. This

example is not fully complete; it is designed simply to illustrate what is meant in

Appendix B.


CONTRACT PROVISIONS
Her Majesty considers acceptance of each of the Contract provisions below as
desirable. The Vendor‟s explicit response to each of the Contract provisions will be
considered in the evaluation of the Proposal. The balance of the Contract will be
finalized between the preferred Vendor and Her Majesty.

The Proposal should include an explicit response to each of the following Contract
provisions by indicating either:

          “Met” means that the Vendor accepts the provision exactly as drafted.
          “Not Met” means that the Vendor does not accept the provision exactly as
           drafted. If the Vendor does not accept a Contract provision exactly as drafted,
           the appropriate response is “Not Met” and the Vendor should provide in their
           Proposal the Vendor‟s position on the provision, i.e. the wording that the
           Vendor prefers to be included in the Contract.

If the Vendor responds “Not Met” to any of the following provisions, the Vendor should
include their rationale for any suggested wording including an explanation as to how the
proposed wording is beneficial to the parties.
(Department to select appropriate term “Software” or “Solution” and eliminate the other
where both are currently listed)

1.0 Warranty

1.1 The Vendor warrants that the Software/Solution will be free of defects in
workmanship and materials for a period of time consistent with industry standards and
the nature of the Software (“Warranty Period”).

1.2 The Vendor warrants that the Software/Solution will perform in accordance with the
Vendor‟s representations as stated in the Contract.

1.3 The Warranty Period will commence when the Department has placed its
Software/Solution in production (subsequent to successful completion of Acceptance
Testing) at the Department.

1.4 If the Software/Solution does not perform in accordance with the Contract during the
Warranty Period, then the Vendor shall take such steps as necessary to repair or
replace the Software/Solution. Such warranty service shall be provided at the



                                                                                        43
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)


Vendor‟s expense and shall include all media, parts, labor, freight and insurance to and
from the Department‟s site.
1.5 Warranty service may be provided by a third party, provided such third party is
authorized to perform warranty service by the Vendor or, if the Vendor is not the
Manufacturer, by the Manufacturer prior to the RFP closing date and time.

1.6 If any defect in the Software/Solution is not rectified by the Vendor before the end of
the Warranty Period, the Warranty Period shall be extended until, in the opinion of the
Minister:
    a) the defect has been corrected; and
    b) the Software/Solution functions in accordance with the Contract for a
        reasonable period of time.

1.7 Despite any other provision, the Minister, at the Minister‟s option, may return
defective Software/Solution to the Vendor within 10 days of delivery of the
Software/Solution and the Vendor shall immediately provide full exchange or refund. For
the purpose of this section, ”defective Software/Solution” includes, but is not limited to:
    a) broken seals;
    b) missing items; and
    c) Software that is not the most current version at the time of shipping.

1.8 The Vendor shall provide, after the warranty commences for all Software/Solution
components, telephone support to the Minister during Business Days for assistance with
the operation of the Software/Solution.

1.9 If the Vendor is not the Manufacturer of certain components of the Software/Solution,
then the Vendor shall disclose the Manufacturer‟s warranty for such components to the
Minister and, in the event such warranty exceeds the Vendor‟s warranty under this
Contract in any respect, shall ensure that the Minister will receive the benefit of the
Manufacturer‟s warranty.

2.0 Acceptance Testing

2.1 The Minister will conduct Acceptance Testing of the Software/Solution subsequent to
Vendor installation of all components of the Software/Solution. The period of Acceptance
Testing shall not exceed sixty (60) Business Days.

2.2 The Vendor will have a remedy period of ten (10) Business Days from the end of
Acceptance Testing to correct any and all defects identified during Acceptance Testing.
At the end of Acceptance Testing or the remedy period, whichever is later, the Minister
reserves the right to reject the Software/Solution if the Software/Solution does not
operate in accordance with this Contract.

2.3 If the Software/Solution is rejected by the Minister:
    a) The Minister will, at the Vendor‟s expense and risk, either hold the Software for
         disposition by the Vendor or return the Software/Solution to the Vendor; and
    b) The Vendor shall immediately, at the Minister‟s option, either replace the
         Software/Solution or, if applicable, refund to the Minister all monies paid.

3.0 Rights in Relation to the Software



                                                                                           44
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


3.1 If the Vendor is not the Manufacturer of components of the Software/Solution, then
the Vendor shall provide the Minister, within 10 days of a request by the Minister, with
written authorization from the Manufacturer confirming that all rights specified in this
Contract in relation to those components of the Software/Solution are agreed to by the
Manufacturer.

4.0 Title and License

4.1 Title to the Software/Solution shall remain with the Vendor or to the party that is
authorized to provide the rights in relation to the Software/Solution. Subject to the terms
and conditions of any license agreement between the parties, the Vendor grants a
license to the Minister to use, execute, reproduce, display, perform and distribute the
Software/Solution, Software/Solution upgrades and any user documentation provided for
the Software/Solution.

4.2 a) Ownership of all Customization and related Materials including copyright, patent,
trade secret, industrial design or trade mark that are made, prepared, developed,
generated, produced or acquired under or in relation to this Contract by the Vendor, the
Vendor‟s employees, subcontractors or agents belongs to the Minister when they are
paid for by the Minister. The Customization and all related Materials shall be delivered to
the Minister upon payment by the Minister for such Materials at completion or
termination of this Contract.

b) The Vendor:
   i.  irrevocably waives in whole all moral rights, and
  ii.  shall ensure that its employees, subcontractors and agents irrevocably waive in
       whole all moral rights, to the Customization and related Materials made,
       prepared, developed, generated, produced, or acquired under this Contract and
       declares that these waivers shall operate in favour of the Minister and the
       Minister‟s assignees and licensees.

5.0 Source Code

5.1 The Vendor must, within ten (10) Business Days of the execution of the Contract and
within ten (10) Business Days of all updates, enhancements and new releases to the
Software/Solution released by the Vendor thereafter, maintain a current copy of the
source code, proprietary tools and user documentation of the Software/Solution in
escrow with an escrow agent, to be mutually agreed upon. Within ten (10)
Business Days from the date of any new release of the Software/Solution, the
Vendor must place an updated copy of the source code, proprietary tools and user
documentation with the designated escrow agent if this Contract provides for
maintenance or the right of the Minister to obtain new releases. All costs of escrow shall
be at the Vendor‟s expense.

5.2 The Contract with the escrow agent must name the Minister as a beneficiary under
that Contract and provide that a copy of the source code, proprietary tools and user
documentation in escrow shall be released to the Minister by the escrow agent not later
than ten (10) Business Days after the occurrence of any one or more of the following
events:
    a) the Vendor making an assignment for the benefit of its creditors generally;



                                                                                           45
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)


   b) the Vendor filing a petition or making a proposal under the Bankruptcy and
      Insolvency Act, Canada, or similar equivalent legislation of an applicable
      jurisdiction;
   c) the Vendor is the subject of a receiving order or a petition filed under the
      Bankruptcy and Insolvency Act, Canada, or such other applicable legislation and
      where the Vendor does not contest such receiving order or petition in good faith;
   d) the Vendor making an application under the Companies’ Creditors Arrangement
      Act or similar or equivalent legislation of any applicable jurisdiction;
   e) the Vendor is subject to any distress or execution levied on its rights under the
      Contract;
   f) the Vendor is subject to appointment of any receiver, manager, liquidator or
      trustee of the property, assets or undertaking of the Vendor pursuant to the terms
      of a court order or security contract or similar instrument and such appointment is
      not revoked or withdrawn within thirty (30) days of the appointment, provided that
      such period of thirty (30) days shall be extended to one hundred and twenty
      (120) days after such appointment where the Vendor demonstrates to the
      reasonable satisfaction of the Minister that it is contesting such appointment in
      good faith; or
   g) the Vendor discontinues performing maintenance of the Software/Solution.




                                                                                      46
Keppoch Beaver Mountain Recreational Area                        Request for Proposal (RFP)



APPENDIX D

The following vendor matrix breaks down various potential vendors and the functionality

they offer. It is preceded by an explanation of each functional breakdown.



Point of Sale:

Ticketing POS will automate interactions with customers at the front desk. This function

is responsible of registering customers for events or classes, print tickets or badges for

admissions, and print group tickets. POS allows creating season passes, manage

customer information and set pricing for all items.



Rental:

This function enables users to manage ski equipment rental. It will keep records of each

customers and the number of rented items. All payments will be transferred into the

Point of Sale module at a real-time pace



Lessons:

The Lesson module will set schedules for each program, set class sizes and assign

instructors, enable customers to enroll into multiple programs at once, track attendance

at each program, and create invoices for unpaid registrations.



E-commerce:

The e-commerce module presents information that can be used by customers over the

web. It offers lists of event/lesson enrollments, available facility times, daily event, as

well as group enrollments.




                                                                                              47
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)


Facility Booking:

In facility booking, schedulers can generate reports that will show the reservations for

any given date, which allow them to plan events accordingly.



Human Resources

The function this module will provide is taking control of labor costs. It enables users to

create shifts, schedule staff, monitor hours, print report, and other employee related

operations.



Access Control:

The access control software gives users the ability to track customers throughout the

facility. It uses a standard PC architecture, handles consignment ticket usage reports,

and displays ticket status. It offers this service in barcodes, magnetic stripe or RFID

readers.



Passes:

This module will allow users to take pictures, record important demographic information

and track purchase history. Expiration notification will be sent to customers over the

web, and allow them to view upgrades and renewals online.



Inventory

An inventory control system provides real-time, perpetual inventory reporting and

management. It interfaces with retail operations in order to maintain constant stock

management, as well as facilitating receiving and purchase orders.




                                                                                           48
Keppoch Beaver Mountain Recreational Area                          Request for Proposal (RFP)


Reporting

Reporting functionality provides a high-level overview of the health and operations of the

facility, while providing the ability to “drill down” into detailed levels to view specific

operations. Reporting functionality covers modules such as finances, where systems can

provide management with up-to-the-second information regarding cost and sales

breakdowns, which can be further refined into specific business functions.



Marketing

The marketing module provides automated functionality that can help in the

development of marketing campaigns. It provides reporting functionality to generate

information such as detailed customer enrollment and usage drilldowns, as well as

overall trends, to allow marketing departments to better tailor their campaigns and

identify potential high-value customers.



Party Management

Party management provides event management and scheduling capabilities. It allows

operators to easily plan and manage specific events, facilities and packages available.

This is a valuable public relations module.



Food-Beverage

Food and beverage functionality can provide easy automated interfaces for cafeteria, bar

and restaurant services. Examples are tip management, bill splitting, table set-up, and

order placing.




                                                                                              49
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)


Ski/Pro Shop

Ski and pro shop modules help manage the retail business that specializes in providing

services such as ski equipment sale and maintenance. This module interfaces with

inventory management modules as well as providing management for items such as

work orders and managing dropped off equipment on a short-term basis.




                                                                                     50
Keppoch Beaver Mountain Recreational Area                          Request for Proposal (RFP)


Vendor Matrix

                               Vendor:
Functional Areas:              ResortSuite   SiriusWare   Thirdi      RTP      RMS
                                  SKI                                 One
Point of Sale                       X            X          X           X        X

Rental                              X            X                      X        X

Food-Beverage                       X            X                      X        X

Lessons                                          X                      X        X

Ski/Pro Shop                        X            X                      X        X


Reporting                           X            X                      X        X

E-commerce                                       X                      X        X

Facility Booking                                 X                      X        X

Access Control                                   X                      *        X

Human Resources                     X            X                      X        X

Inventory                                        X                      X        X

Marketing                                                               X        X

Party Management                                                                 X

Passes                                           X         X            X        X

Available as SaaS?                                                      X        **


* Provides functionality through external partnership
** RMS is web based but the client provides the hosting




                                                                                          51
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)



APPENDIX E

Vendor Interviews

The following are the results of various vendor interviews that we conducted.

They are as follows:

      ResortSuite

      RMS

      RTP

      Siriusware

      Thirdi




                                                                                    52
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)



ResortSuite

*Online demo available




Website: www.enablez.com

Contact
David Dawson
Phone: 512-692-7784
Cell: 512-276-0019
Email: davidd@restortsuite.com

   1.      What do you consider is the main advantage of your software for a small rural
           ski hill over other vendors?

   It‟s an all-in-one complete package that doesn‟t require any patching.

   2.      What is the cost range of your product (in regards to a small ski hill)? What
           factors are included in the price?

   The basic package starts at $30,000 up to the more complex package that starts at
   about $60,000. Factors included in price are things like how many users must be
   accounted for and how many modules are needed.

   3.      What types of on-site services are included in the purchase? (training
           classes, customizations, or help with installation issues)

   Web training sessions are available as well as on-site training. There will also be
   people around to help with the initial setup to make sure everything goes smoothly
   and without problems.

   4.      How well does your product work for a small rural ski hill? (provide reference
           if possible)

   We have a number of small rural ski hills that use are system and a reference is
Hockley Valley outside of Toronto. (http://www.hockley.com/)

   5.      What are the typical hurdles that you can expect with your planned
           installation?

   The only problems we typically come into when implementing our system is the
   migration of previous data (there is none so this shouldn‟t be a problem) and getting
   the staff to take the training.




                                                                                         53
Keppoch Beaver Mountain Recreational Area                Request for Proposal (RFP)



   6.     What are the hours of support and how does their support department
          operate?

   Our hours of support are 24/7.




                                                                                54
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)



RMS

*Online demo available




Website: http://www.frontline-solutions.com/

Contact
Jeff Ptak
Phone: 1-724-766-7801
Email: jptak@frontline-solutions.com

   7.      What do you consider is the main advantage of your software for a small rural
           ski hill over other vendors?

   Price and flexibility is our greatest advantage along with our low start up costs. Our
   product is also designed for the small to medium sized facilities. Our software also
   allows for touch screen capability which makes our GUI much easier to work with.

   8.      What is the cost range of your product (in regards to a small ski hill)? What
           factors are included in the price?

   Contracts occur on a yearly basis with the starting price being about $200/month
   depending on how many modules are included in the package. The base package is
   $200/month and then about an extra $50/module that‟s added.

   9.      What types of on-site services are included in the purchase? (training
           classes, customizations, or help with installation issues)

   Training and installation package (fee per day 800$ + travel expenses), remote or
   online installation are also available.

   10.     How well does your product work for a small rural ski hill? (provide reference
           if possible)

   Works well for small rural ski hills. Reference: Spring Mountain in Philadelphia.
   (http://springmountainadventures.com/)

   11.     What are the typical hurdles that you can expect with your planned
           installation?

   Only problems we‟ve had in the past are hardware related issues. That being that
   some equipment was too old to be compatible with our software. (Since we are
   starting new this shouldn‟t be a problem).




                                                                                        55
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)



   12.    What are the hours of support and how does their support department
          operate?

   9-7 (Eastern Time) for regular issues but are available 24/7 for emergency calls
   (program crashes)




                                                                                      56
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)



RTP

*Online demo available




Contact
Peter Ridder
Phone: 1-800-357-2514 Ext. 1
Website: http://www.rtp.com/


   13.    What do you consider is the main advantage of your software for a small rural
          ski hill over other vendors?

   Our product delivers all around service to any possible need you might have.

   14.    What is the cost range of your product (in regards to a small ski hill)? What
          factors are included in the price?

   A basic package can range anywhere from $10,000 to $10,000 depending on how
   many modules are purchased.


   15.    What types of on-site services are included in the purchase? (training
          classes, customizations, or help with installation issues)

   All services are included in the price of the package.

   16.    How well does your product work for a small rural ski hill? (provide reference
          if possible)

   Manage several different small rural ski hills. Reference: Kicking Horse
   (www.kickinghorseresort.com/)

   17.    What are the typical hurdles that you can expect with your planned
          installation?

   Main problems we find during installation is the migration of previous data into the
   new software. (This doesn‟t apply to us because we are starting from scratch)

   18.    What are the hours of support and how does their support department
          operate?

   RTP offers 24/7 help services.




                                                                                          57
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)



Siriusware

*Online demo available




Website: http://www.siriusware.com/

Contact
Kristina Parker
Phone: 1-575-751-8254
Email: kparker@siriusware.com

   19.    What do you consider is the main advantage of your software for a small rural
          ski hill over other vendors?

   Currently doing business with many small ski hills so know how handle rural ski hills
   rather than large ski hills. Everything is integrated and you only need to buy the
   packages you want. Not required to buy whole project.

   20.    What is the cost range of your product (in regards to a small ski hill)? What
          factors are included in the price?

   Will be sent via email along with an installation quota. (Note: Jeff I still haven‟t
   received this email but I have included their contact information at the top of this
   page)

   21.    What types of on-site services are included in the purchase? (training
          classes, customizations, or help with installation issues)

   Technical staff will come in to help with installation and user training.

   22.    How well does your product work for a small rural ski hill? (provide reference
          if possible)

   Will be included in upcoming email.

   23.    What are the typical hurdles that you can expect with your planned
          installation?

   Have done lots of small installations with little to no problems. Biggest problem is
   training users.

   24.    What are the hours of support and how does their support department
          operate?

   24/7 free for one year but then have to pay for tech support after the first year.


                                                                                          58
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)


Thirdi

*Online demo available

           Contact
           Matt Friesen
           Phone: 1-604-909-4161
           Cell: 1-604-722-5997
           Email: mfriesen@thirdi.com
           Website: http://www.thirdi.com/



   25.    What do you consider is the main advantage of your software for a small rural
          ski hill over other vendors?

   Its not just software, you gain a relationship with the company. It‟s a web application.
   Remote stations can be setup so you aren‟t restricted to just one area for point of
   sale for tickets and such.


   26.    What is the cost range of your product (in regards to a small ski hill)? What
          factors are included in the price?

   They come in to setup a price with you. Normal pricing is about 1000$/month after
   the initial setup. $500 for website upkeep and $500 for contract.


   27.    What types of on-site services are included in the purchase? (training
          classes, customizations, or help with installation issues)

   Handle everything, online tutorial, videos for resources, on-site training (not going to
   happen unless it‟s in budget). On-site training might not be available because of
   where your company is situated.

   28.    How well does your product work for a small rural ski hill? (provide reference
          if possible)

   This product is designed to cater to a small ski hill with a small staff. Reference:
   Monte Chan (Email: montec@telus.net, Phone: 1-604-421-3918)

   29.    What are the typical hurdles that you can expect with your planned
          installation?

   Choosing your payment processing company and dealing with them as well as
   customization on the front end.




                                                                                          59
Keppoch Beaver Mountain Recreational Area                  Request for Proposal (RFP)



   30.    What are the hours of support and how does their support department
          operate?

   24/7 support for emergencies (lights out emergencies). This means if your software
   goes down you email them and they will be with you immediately. For other
   problems that aren‟t urgent their support hours are 9am-5pm.




                                                                                    60
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)



APPENDIX F

Vendor Research

Based on feedback from our project sponsor this section contains the research that we

have compiled over the lifespan of the project.




ResortSuite


If increasing operational efficiencies, maximizing revenues and boosting customer

service is your goal, ResortSuite SKI is the management system for you. Designed to

integrate all facets of your ski operation, ResortSuite SKI handles ticketing, rentals,

group sales, POS, contact management, invoicing, bookings and more.


Benefits


      Accommodate large volumes of skiers efficiently and reduce lengthy line-ups.

      Process lift tickets, rentals, lessons, ski programs, and season passes using one

       simple interface.

      Manage gift certificates, gift cards, and loyalty programs centrally without any 3rd

       party solutions.

      Perform integrated debit and credit card processing over the internet.

      Modify variable ski rates according to weather conditions and/or business

       demands.

      Manage fluctuating inventory, costs and revenue, and plan business activity

       accordingly.

      Utilize valuable guest data to strategize effective and highly targeted resort

       Marketing campaigns and promotions.


                                                                                          61
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


      Increase productivity by quickly training new and part-time front desk staff.

      Manage all elements of a ski operation at the touch of a button.

      Utilize powerful reporting tools and receive a birds-eye view of your entire ski

       operation.

      Respond immediately to fluctuating weather conditions, maximizing profitability

       during prime ski periods.


Oracle database


      Benefit from the leading ORACLE database server, its incredible performance,

       scalability and reliability.

      Enjoy maximum up-time, business critical, enterprise level technology.

      Prosper from centralized management, centralized back-ups, remote

       management, and automatic system updates.


Integration with other ResortSuite Applications


      Share and access one customer profile from any or all other ResortSuite

       applications: PMS, SPA, CATERING, GOLF, CLUB, RETAIL, F&B, and

       CONCIERGE.

      Produce detailed property-wide reports for Sales, Marketing, Operations,

       Finance, and Management departments.

      Post charges from any module to ResortSuite PMS without interfacing (PMS

       Folio Invoice can show line by line details of charges posted from other

       ResortSuite modules).




                                                                                          62
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)


RMS

RMS FOR SKI MANAGEMENT



FrontLine Solutions Ski Management Software (RMS) is a fully integrated solution

designed to automate all areas of Ski Management. The modules can be installed

individually or as a complete solution. Please click on each module to learn more about

the features and functionality of FrontLine Solutions Ski Management Software (RMS).



MODULES


MARKETING & CRM


RMS can be utilized as a comprehensive tool to automate the entire marketing effort.

RMS can generate customer enrollment data, which is stored in a central database.

Operators can easily access this information to create targeted marketing campaigns

with e-mail and mail programs announcing promotions. By providing a hot link for

enrollments, a customer can be easily led back to your website for additional marketing

efforts and information.


Marketing and selling your programs is essential to the long-term success of your

operation. So, producing e-mail and mailing labels for any customer in the database

exemplifies the marketing power of RMS. The customer database can be utilized to

produce a list of any subset of individuals in your database, whether it‟s the entire

database or any of the customers in your programs, generating more interest and sales.


FEATURES:


      Identify your facility‟s best customers


                                                                                        63
Keppoch Beaver Mountain Recreational Area                        Request for Proposal (RFP)


       Highlight special promotions to maintain customer loyalty and business, assisting

        in customer retention

       Detailed reports on customer purchases made at your facility

       Determine how much has been spent by customers in the retail, concessions,

        lessons, parties and season passes


FINANCIAL REPORTING


The reporting capability of RMS provides management with up-to-the-minute views of

activity, program successes, sales, and profitability within a facility.


The RMS relational database allows for varying views of sales information that has been

captured in the POS, Concession, and Retail applications. By merely pointing at a date

range, product, and business area, a facility operator can get a detailed view of how the

operation is performing.


FEATURES:


For reports on total sales, RMS allows you to target:


       Date and time range

       POS location

       Users you want displayed in the report

       Pro forma analysis to identify the most profitable rental contracts and programs

       Product sales reports can be utilized to ensure the correct product mix to your

        customers

       QuickBooks™ general ledger interface




                                                                                          64
Keppoch Beaver Mountain Recreational Area                        Request for Proposal (RFP)


OFFICE


RMS Office is the tool that will allow management to configure and customize RMS for

all facility programs, pricing, schedules, and financial management.


All of this is available from a single database to provide you with the information to

manage the operation consistently and easily, without time consuming and costly re-

keying.


FEATURES:


RMS Office allows management to:


         Create event enrollments and registrations

         Create season passes

         Build and maintain facility schedules

         Build and maintain group/party room schedules and package options

         Manage customer information

         Set pricing for all items

         Automate invoicing for events, rentals, parties, lessons and groups

         Achieve full reporting capabilities for up-to-the minute information


RETAIL POS


Retail Point-of-Sale is designed to sell merchandise at one or more outlets located

throughout the facility. The system is SKU based and allows for either touchscreen or

bar code scanning input. Retail Point-of-Sale offers an integrated system that keeps

track of your inventory on a real-time perpetual basis. The system generates various

reports including profitability, sales, variance and purchase orders.


                                                                                         65
Keppoch Beaver Mountain Recreational Area                        Request for Proposal (RFP)


Retail Point-of-Sale integrates your retail operations into one system and generates

consolidated reports for the entire facility. You can issue and utilize gift cards and

customer cards for use throughout the entire facility including concessions and box

office.


FEATURES:


         Computer generated bar codes

         Size, style, color matrix

         Real-time, perpetual inventory

         Automated purchase order creation

         Profitability reports

         Gift cards, customer account cards, in-house debit cards

         Extensive sales, inventory and profitability reports

         Group sales


TICKETING POS


Automating interactions with customers at the front desk can provide tremendous

benefits. RMS Ticketing POS can register a customer for an event or class, print a ticket

or badge for admissions, print group tickets or book a birthday party.


The RMS network-based software solution integrates the entire pass membership

process, allowing full registrations to occur at the Ticketing POS. The Ticketing POS

attendants can easily click on a specific category, and register a customer directly into

an event. Once the registration is completed (taking only a few seconds), the attendant

then can have the customer pay for the registration.




                                                                                            66
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)


The Ticketing POS attendant also has full visibility into the customer profile that provides

a snapshot of a customers‟ interaction with the facility.


FEATURES:


       Touchscreen point-of-sale

       Utilize gift cards, in-house debit cards, coupons and discounts

       Check-in customers

       Enroll customers in classes and events

       Access lesson and party schedules

       Interfaces with RMS Access control

       Print tickets, badges, wristbands, or pass cards


PARTY MANAGEMENT


Parties have become a key component of building customer loyalty at an early age.

RMS Party Management can provide an integrated view of party rooms, packages, and

schedules.


The party schedule is set up in a week-at-a-glance calendar format with customized time

increments displayed along the left side of the window. To look at a different week, users

just click on the forward or backward arrow buttons located on either side of the current

week.


Once the party is booked, the party coordinator can then print a party reservation report

to provide the catering or concession manager the ability to view each party, package,

food and beverage requirements, and any special instructions.




                                                                                         67
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)


FEATURES:


RMS provides a view of multiple rooms and the associated time availability on one

screen.


The party coordinator can use RMS to:


      Set up the different party packages

      Track reservations by room/area/table

      Automatically price out the party

      Take a deposit

      Print admission badges for the party

      Create unique payment plans


CONCESSIONS POS


Concessions Point-of-Sale is a touchscreen-based system designed for fast, efficient

sales throughout your facility. The system is easy to use and easy to train employees (in

a field with high turnover). Pricing and button setup are controlled from your PC at your

desk. The integrated database allows for use of loyalty cards and gift cards at any Point-

of-Sale workstation. All sales are included in consolidated event and facility reports.


FEATURES:


      Touchscreen input

      Control your own button setup, colors and pricing

      Utilize gift cards, loyalty cards and membership cards

      Allow for multiple tender types – cash, check, credit cards

      Track all sales by date, time, location, employee


                                                                                          68
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


      Apply coupons and discounts

      Include concession sales in consolidated facility report

      Remote order printing.


GROUP SALES


FrontLine Solutions gives you a single database for customer management, group sales,

packages, season pass sales and invoicing. The integrated customer database allows

you to market to existing customers and create new sales opportunities easily and

efficiently. Track your internal sales representative‟s contacts and sales for commission

reporting.


FEATURES:


      Integrated customer database

      User defined packages

      Sales representative tracking

      Deposit and invoicing

      Sell products with a ticket order – parking, merchandise, etc.

      Design and print vouchers and consignment tickets

      Track purchase history


PASSES


FrontLine Solutions RMS provides an easy and fast method to sell and manage passes.

The software allows you to take pictures, record important demographic information and

track purchase history. All information is contained in the customer record including his

or her photo for easy, real-time, online verification.




                                                                                        69
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)


Passes are integrated throughout the entire system. You can track usage, event

participation and purchases that take place within the facility. Also, there are multiple

pass payment options including automated credit card payments for renewals.


FEATURES:


      Stores and prints photos

      Identify purchasing habits

      View upgrades and renewals

      Collect demographic information

      Expiration notification

      Purchase and renew online

      Use as in-house charge


ACCESS CONTROL


FrontLine Solutions‟ access control software gives you the ability to track your customers

throughout the facility. The system also validates and records the usage of passes,

walkup, group and consignment tickets. Our open architecture allows you to utilize

devices such as handheld scanners and turnstiles.


RMS is extremely flexible. If there is a discrepancy, RMS will alert you and allow you to

accept or reject the ticket. The handheld unit allows you to scan tickets anywhere. The

reporting module provides you with a complete inventory by ticket, customer, employee

and access point.


FEATURES:


      Uses standard PC architecture


                                                                                            70
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


      Mobile or fixed access control units

      Print-at-Home ticket validation

      Consignment ticket usage reports

      Group ticket usage reports

      Pass usage reporting

      Barcode, magnetic stripe or RFID readers

      Displays ticket status


E-COMMERCE CONNECT


The key return on investment (ROI) is that you enter the data one time into RMS, and

the data gets published to the Front Desk PC‟s, the Office PC‟s, POS units, Overhead

TV Schedules, and your facility‟s website. There is no need to hire a web firm, install

additional software for web maintenance, or constantly re-enter data.


RMS Connect can act as your total website solution, or you can continue to maintain

your own static pages and host your own site, but use hotlinks into the dynamic data

areas of RMS Connect. The setup of the website is done directly within the RMS Office

system and the changes are then published to your website and sales are electronically

returned to you.


FEATURES:


The RMS system data can be easily configured, accessed and viewed via the web

including:


      Group enrollments

      Public drop-in times




                                                                                          71
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)


       Event/lesson enrollments

       Available facility times

       Party schedules

       Daily events


FACILITY SCHEDULING


The schedule can be managed in single blocks of time or by setting the same block of

time over many weeks, months, or an entire season. Schedulers can generate a report

that will show the reservations for any given date, which can allow them to plan events

accordingly. No more large bulky paper calendars covered with magic markers and

white out.


The scheduler can also customize color schemes to easily identify customers on the

schedule. For each customer (or program), RMS tracks the total number of events

scheduled, the actual reserved hours, and the calculated revenue.


Also available is the ability to quickly generate a corresponding pro forma financial

statement and facility utilization reports.


FEATURES:


       Book single or multiple facilities

       Book partial facilities

       Create repetitive bookings

       View by day or week

       Set default rates by day, time of day and customer

       Display facility schedule on TV monitor




                                                                                          72
Keppoch Beaver Mountain Recreational Area                Request for Proposal (RFP)


PROGRAMS


Lessons, camps, clinics and other programs are a

vital part of facility and membership operations.

RMS software provides the ability to manage

complex relationships by streamlining the enrollment,

check-in and renewal process.

Managers can quickly create customized programs

for their facility, thus saving time and improving

efficiency.


FEATURES:


RMS Office allows management to:

• Create multi-level, user definable program hierarchy

• Define ability levels

• Set schedules for each program

• Set class sizes and assign instructors

• Enroll into multiple programs at once

• Track attendance at each program

• Roster reporting

• Automatic payment options

• Create invoices for unpaid registrations

• Integrated web enrollment

• Duplicate previous seasons




                                                                                73
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


RTP One


Year round mountain resorts face the unique challenge of managing different locations,
seasonal activities, customers, and resort operations during the summer and winter
seasons.

RTP|ONE enables you to run a profitable operation by integrating ticketing and pass
sales, retail, rental, snow sports school, food & beverage, and customer information in
one central solution. With RTP|ONE, you can:

Drive Competitive Advantage

      The RTP|ONE product suite is completely integrated, so you spend less time
       managing your systems and more time focusing on your business.
      Third-party systems (property management systems, accounting, general ledger)
       can also easily integrate with the RTP|ONE product suite, increasing efficiencies
       and reducing the cost of the overhead associated with managing disparate
       systems.

Manage More Effectively

      Multi-Dimensional reporting gives you up-to-the minute information about your
       resort operations, including ticket and pass sales, retail sales, equipment rentals,
       ski school schedules, food & beverage sales, and activities so you can make
       better business decisions about your resort operations.
      Trending information can also be easily generated, so you can compare overall
       performance of your resort to previous days, weeks, months or years.

Enhance the Guest's Experience

      Provide guests with more self-service options, such as online ticket sales and
       pass renewal, self-service kiosks, ski school and activity and loyalty programs.
      RTP's robust customer-relationship module will enable you to better understand
       your guests preferences, needs and relationships, so you can market more
       effectively to them, offering them the services they want.

Extend Your Business to the Web

      The functionality of the RTP|ONE product suite can extend to the web, so your
       resort guests buy tickets online, update customer profile information, or schedule
       activities.
      Create a functional, interactive website for your guests, so they can experience
       your resort before they arrive.

The RTP|ONE Ski product suite includes:

      Ticket & Pass
      Retail & Inventory



                                                                                          74
Keppoch Beaver Mountain Recreational Area   Request for Proposal (RFP)


      Rental
      Snowsports School
      Food & Beverage
      Activity Scheduling




                                                                   75
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)


RTP| ONE Ticket & Season Pass fully integrates ticketing, access control and business
operations, and it can be tailored to the needs of any sized venue or resort. RTP|ONE
Ticket & Season Pass provides sophisticated access control to your resort, attractions,
and other operations within a venue of any size. Powerful season pass, group sales,
ticketing and cashier functions, and credit/debit/gift/park-charge card transactions are all
handled by a single system.

RTP|ONE Ticket & Season Pass Features:

Point-of-Sale - Sell anything, anywhere.

      Fast, easy to use, touch screen, mouse and/or keyboard interface lets you
       process transactions quickly.
      Unlimited Ticket Types: Maximum ticket design flexibility so you can offer the
       product types your customers want.: Single-day, Multi-day, Multi-use, and x of y
       day ticket types.
      Season Pass: With permanent media and no fulfillment cost; customers and
       guest can auto-renew annually, monthly, or as your business requires.
      Limited Availability/Inventory Controlled tickets & products ensure you don't
       oversell your inventory. Hard & soft ceilings with warnings alert you of low
       inventory.
      Access Control: Real time validation of product, date, time, location & use
       enables your guests to pass through your resort or venue easily. RTP products
       support bar code, magnetic strip, Rfid, Smart Card, and wireless devices so you
       have ultimate flexibility in providing access to your customers.

Call Center, Tour Operator & Group Sales:

      Advanced Sales: For reservations and pre-purchased tickets. Fulfillment can be
       made electronically, through will call or through any Point of Sale/Service
      Channel/Third Party Sales: Pricing and inventory management by channel,
       commissions and discounts are automatically calculated and integrated w/ RTP's
       billing system; priced by channel.
      Group Sales: For large or small groups, you can set-up RTP's point-of-sale
       system to meet the needs of your business.

RTP Payment Suite:

      Resort Charge: Make it easy for your guests to buy products using their season
       pass or loyalty card.
      Integrated Credit Processing. Eliminate the need for a separate credit terminal
       next to the POS and the all too frequent errors associated with manual entry.
      Voucher Management: Manage the distribution and redemption of vouchers and
       coupons systematically.
      Gift Card: Make it easy to sell and manage gift certificate programs.
      A/R Billing Features: Provide on account charging to your guests.

Customer Relationship Management - Putting your customer at the center of your
business.



                                                                                         76
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


      Central Database: Keeps your customer at the center of all transactions, so you
       can track customer history, preferences, and profiles.
      Loyalty programs: Keep your guests coming back with custom designed loyalty
       programs for your business.
      Customer Profiling: Know everything about your customers, enabling you to
       create e-mail and mailing lists for target marketing campaigns.
       Web Access: Customers can buy online and update customer information,
       increasing customer satisfaction and loyalty.


All RTP|ONE products benefit from RTP's fully integrated point-of-sale and customer
relationship management software, giving you complete information about your
business, your customers and your software systems. RTP|ONE is customer-
centric and gives you the business management tools and complete integration you
need to run a profitable, seamless operation.

Request More Information

Providing reliable and easy access and admissions to your attraction or resort gives you
complete control over your operations. Whether it‟s providing your guests with more
convenience and service by allowing them to enter quickly and easily, or it‟s giving you
your business better control over who is entering, the RTP|ONE Admissions and Access
Control module gives you up to the minute information about your guests and your
business.

RTP|ONE Admissions and Access Control features:

Entry Validation: Tickets and passes can be validated against various access control
mechanisms, ensuring only valid products and tickets are allowed entry. Tickets and
other access controlled products can be set-up for specific dates and locations, and only
allows access to those guests with valid tickets or products. Products can also be
disabled in the event that a ticket or pass product is lost or stolen.

Bar Code or RFID: RTP supports both barcode and RFID systems, and can be used in
conjunction with various devices, including gates, handheld devices, and PC/Web
Access. So whether you use tickets with bar codes or wristbands with RFID chips, RTP
can support a combination of media and access types.

Gate Access: Gate access technology reduces the need for multiple operators at the
entry lines. Turnstiles open when a ticket or pass is valid, and stay closed and trigger an
alert when an invalid product is used, reducing fraud risk.

Handheld Devices: RTP supports multiple hand-held devices, based on the Microsoft
Mobile Platform.

PC/Web Access: Ideal for access locations that don‟t have an access device, PC/web
access gives you the ability to validate the product via a PC and connection to the
Internet, so you can still track guest information at all your access locations.




                                                                                        77
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)


Messaging: Your operators can provide better service with messaging capabilities via
handheld devices. Messaging can include important messages to operators about the
status of a product, such as “suspended,” “stolen,” “expired,”, or “lost.”

Access Reporting: Get up-to-date information about the visitors to your resort or
attraction with detailed access reports. Reports by location, pass type, usage, and sales
information give the information you need to operate efficiently. Know which rides or
locations are the most popular, and know who is entering and exiting from your resort or
attraction.

RTP|ONE Retail & Inventory integrates point of sale, inventory management, customer
relationship management (CRM) and business management in one unified software
system. From 1000 SKUs to 1 million RTP|ONE Retail & Inventory works in any size
Point-of-Sale environment.

RTP|ONE Retail and Inventory Features:

Point-of-Sale - Sell anything, anywhere.

      Fast, easy to use, touch screen, mouse and/or keyboard interface lets you
       process transactions quickly.
       Unlimited Product Types: Maximum product design flexibility so you can offer
       the product types your customers want.
      Bar code and SKU look-ups for easy product identification.

RTP Payment Suite - Seamless processing for fast transactions.

      Integrated Credit Processing. Eliminate the need for a separate credit terminal
       next to the POS and the all too frequent errors associated with manual entry.
      Voucher Management: Manage the distribution and redemption of vouchers and
       coupons systematically.
       Gift Card: Make it easy to sell and manage gift certificate programs.
      A/R Billing Features: Provide on account charging to your guests.
      Resort Charge: Ideal for business who want to give their customers and guest
       the ultimate convenience to buy products using their season pass or loyalty card.

Inventory Control - Track what you have and what you need.

      Limited Availability/Inventory Controlled tickets & products ensure you don't
       oversell your inventory. Hard & soft ceilings with warnings alert you of low
       inventory.
      Physical Inventory: Measure shrinkage, reduce manual count labor cost and
       improve accuracy
      Purchasing & Receiving: Handle purchasing and receiving seamlessly with
       inventory.

Reporting & Analysis: Extensive reporting and access to all data through standard
reports as well as any custom report you may need.




                                                                                       78
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


Customer Relationship Management - Putting your customer at the center of your
business.

      Central Database: Keeps your customer at the center of all transactions, so you
       can track customer history, preferences, and profiles.
      Loyalty programs: Keep your guests coming back with custom designed loyalty
       programs for your business.
      Customer Profiling: Know everything about your customers, enabling you to
       create e-mail and mailing lists for target marketing campaigns.
      Web Access: Customers can buy online, update customer information,
       increasingly customer satisfaction and loyalty.

All RTP|ONE products benefit from RTP's fully integrated point-of-sale and customer
relationship management software, giving you complete information about your
business, your customers and your software systems. RTP|ONE is customer-centric
and gives you the business management tools and complete integration you need to run
a profitable, seamless operation.

Request More Information

RTP|ONE Food & Beverage integrates with the RTP|ONE product suite and extends
your whole-business solution. From quick-serve cafeteria and concessions, to fine dining
and grill. For single location concessions to multi location cafeterias, RTP|ONE Food &
Beverage is easy to use, scalable, and customizable to meet the needs of your
business.

RTP|ONE Food & Beverage Features:

POS: Fast, easy-to-use touch screens enables your servers and wait staff to work more
efficiently. Wireless food service for faster, efficient, operations.

Dynamic Menu Designer: Create menus by time of day, season, location, cuisines, or
on the fly, giving you the flexibility to offer more menu flexibility.

Split Check/Combined Check: Enable you to process large parties with multiple
methods of payment more easily.

Integrated Credit Authorization: Your POS and credit authorization system are
integrated, creating greater efficiencies and reducing errors associated with manual
entry..

Gratuities: Automatically add gratuities to the bill, based on group size, type of group,
or location of the sale.

Modifiers: On the side, over easy, medium-rare, are just some of the requests you will
receive. The modifier feature makes sure you serve your customers exactly what.

All RTP|ONE products benefit from RTP's fully integrated point-of-sale and customer
relationship management software, giving you complete information about your
business, your customers and your software systems. RTP|ONE is customer-centric


                                                                                        79
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


and gives you the business management tools and complete integration you need to run
a profitable, seamless operation.

A smooth running resort is critical to your attractions success. With RTP|ONE Activity
Management customers can create itineraries of their visit to your resort or venue using
RTP's activity management solution. From scheduling time on the tennis courts, or
snow mobile rides and hayrides, to making dinner reservations at your fine dining
establishments, your guests have complete control of their experience, so your resort
can plan accordingly. Customers also enjoy the added benefit of planning their day from
home.

RTP|ONE Activity Management Features:

Activity Inventory Control: Track, control and manage the inventory of your activity
products through our pooled inventory system that controls all the sales of your limited
volume products. Managers can view real-time volumes and adjust their operations
accordingly to ensure the highest level of guest service and guest satisfaction.

Resource Management: Make sure you have the right resources available when
booking an activity. Whether your resources are tennis courts, horses, river rafts, or
helicopters - resource management makes it right.

Access Control: All activities can be tied to access mechanisms, from wrist bands to
printed media, to ensure guests are participating at their scheduled time.

POS Integration: Since the activity manager is integrated with RTP's POS, all activates
can be paid for while using the Activity Management feature.

Customer Relationship Management - Putting your customer at the center of your
business.

      Central database: Keeps your customer at the center of all transactions, so you
       can track customer history, preferences, and profiles.
      Loyalty programs: Keep your guests coming back with custom designed loyalty
       programs for your business
       Customer Profiling: Marketers and executive can track customer information,
       and create e-mail and mailing lists for more targeted marketing campaigns.
      Web Access: Customers can buy online and update customer information,
       increasingly customer satisfaction and loyalty.

All RTP|ONE products benefit from RTP's fully integrated point-of-sale and customer
relationship management software, giving you complete information about your
business, your customers and your software systems. RTP|ONE is customer-centric
and gives you the business management tools and complete integration you need to run
a profitable, seamless operation

RTP|ONE Ski School is a fully integrated part of our resort management suite of
software. It is the most fully featured, stable and user-friendly ski school management
system available. It is proven equally successful at the most sophisticated, guest
oriented, and highest volume ski schools in the world as well as the small resorts who



                                                                                           80
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


provide a big resort feel. Exceed the expectations of your guests with the powerful tools
of RTP|ONE Ski School.

RTP|ONE Ski School Features:

Instructor Management & Payroll: Track schedules, certifications, training, pay rates
and more on your full and part time instructors.

Private Lesson Reservations: Auto instructor searching capabilities allow you to
match the right available instructor instantly up to the needs of the guest making for a
memorable lesson experience that will keep them coming back year after year.

Communication: Our online instructor communication system allows for instructors to
communicate with colleagues and view their schedules, messages and guest details
from anywhere.

Guest Information: Ski Schools and Instructors can view information about their clients
to improve guest service and allow for instructors to aid in guest loyalty.

Customer Relationship Management - Putting your customer at the center of your
business.

      Central database: Keeps your customer at the center of all transactions, so you
       can track customer history, preferences, and profiles.
      Loyalty programs: Keep your guests coming back with custom designed loyalty
       programs for your business.
      Customer Profiling: Marketers and executive can track customer information,
       and create e-mail and mailing lists for more targeted marketing campaigns.
      Web Access: Customers can buy online and update customer information,
       increasingly customer satisfaction and loyalty.


Child Registration: Guests can register their children online using RTP's registration
system. By registering through the web parents can skip the hassle of a children's ski
school at 9AM and ensure that their child is taken care of without the inconvenience of
lines and crowds.

Inventory Control: Track, control and limit the volumes of your class lesson products
through our pooled inventory system that controls all the sales of your limited volume
products such as class lessons. Managers can view real-time volumes and adjust their
operations accordingly to ensure the highest level of guest service and guest
satisfaction.

Class Rosters: RTP's roster functionality provides a full class name roster to instructors
or supervisors prior to the start of a lesson. Instructors can ensure that the right guests
are in the class, and learn names faster.

All RTP|ONE products benefit from RTP's fully integrated point-of-sale and customer
relationship management software, giving you complete information about your
business, your customers and your software systems. RTP|ONE is customer-centric



                                                                                           81
Keppoch Beaver Mountain Recreational Area                     Request for Proposal (RFP)


and gives you the business management tools and complete integration you need to run
a profitable, seamless operation

RTP|ONE Rental & Inventory is a fully integrated rental management solution for your
sports rental business. Track inventory, maintenance information, customer information
and DIN information in one central solution. RTP|ONE Rental & Inventory enables your
shop to provide the highest level of guest service, speed, and efficiency.

RTP|ONE Rental & Inventory Features:

Inventory: Know where every ski, board and boot is at anytime, using barcodes or RF
chips inventory system. Checkout and track equipment quickly and easily.

Customer Sign-In: With electronic customer sign-in, new guests can create their own
profile quickly and easily, and returning guests are recognized immediately, allowing for
a high level of guest service and loyalty recognition. Guest information is automatically
saved in RTP's Guest Management System.

Group Rental and Reservations: Check-in and check-out of groups is easy with
RTP|ONE Rental & Inventory's group rental feature. Batch process group rentals and
reservations, ensuring they recieve fast customer service.

Multi-Location: Give your customers the flexibility to rent and return from different
locations. Store managers and operators can view inventory and product availability at
any location, so you can find what you need when you need it.

DIN: DIN setting for snow sports shops are guaranteed to be reliable using our
electronic DIN system. DIN tech's can concentrate on setting DIN's as this integrated
part of the rental system does the rest by recognizing who the guest is and what
package they purchased, allowing for up selling potential, and accurately displaying the
DIN information for the tech to follow.

Maintenance & More: RTP has wireless maintenance functionality that allows for
equipment to be easily checked out of inventory for repair, warranty work, tuning, ASTM
testing and much more. All of this information is recorded and becomes a permanent
part of the equipments history.

CRM: Because the RTP|ONE rental solution is integrated with POS and CRM, you can
ensure your customers get the right equipment, ensuring higher customer satisfaction.

POS: Because RTP's rental solution is integrated with RTP|ONE Retail & Inventory,
your customers can pay for their rentals and purchases at the same time.

All RTP|ONE products benefit from RTP's fully integrated point-of-sale and customer
relationship management software, giving you complete information about your
business, your customers and your software systems. RTP|ONE is customer-
centric and gives you the business management tools and complete integration you
need to run a profitable, seamless operation.




                                                                                       82
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)


Kiosks provide the ultimate in guest convenience and self-service by providing an easy-
to-use application for your guests. Whether you sell general admission tickets, lift tickets
or other activities, your guests can avoid the ticket lines and buy and print their own
tickets or make reservations for activities at kiosks located conveniently throughout your
attraction or resort.

The RTP|ONE Kiosk works in conjunction with RTP|ONE Ticket and Pass functionality,
giving you ultimate flexibility in providing access to your resort or attraction.

Ticket Sales: Kiosks can be used to sell tickets and activities to your resort or
attraction. Whether you just want to sell daily tickets, or if you want to offer your guests
more products to choose from, kiosks can be configured to sell just about anything.

Product Fulfillment: Guests can print tickets for products that purchased in advance,
either through your call center or online using the RTP|ONE store module. Advance
orders can be fulfilled at kiosks using the customer's credit card or with RTP's Area Wide
Charge capabilities, that allows a guest to attach their credit card information to a pass
or other permanent media.

Customizable Content: Extend your brand throughout your attraction or resort with
customizable content capabilities. You can brand and customize the content for each of
your kiosk locations, so you can create unique brands and text for special promotions,
events, or activities.

Activity Reservations: Guests can reserve activities at your kiosks, so they can
ensure they are confirmed for their activities when they arrive, so your guests don't need
to stand and wait in long lines.

RTP|ONE Online enables you to extend the power of RTP|ONE to the web, so you can
sell tickets, passes, retail items, children‟s reservations, and tee-time reservations from
your web site. Your guests have the flexibility to buy online and plan their visit, while you
benefit from reduced labor costs. Transactions are fast and secure, and all data is
captured within the RTP|ONE Customer database, so you only have one system to
manage.

Ticket Sales - Sell virtually any ticket type from your web site, and your guests can pick-
up the tickets from any specified ticket booth, kiosk or other designated location. Any
ticket that is sold from the RTP|ONE system can be sold online, and special online
products can be set-up for web promotions, as well.

Pass Sales - Increase your season pass revenues by selling your passes online. First-
time pass holders can pick-up their passes at designated locations, where photos can be
added to the pass.

Pass Renewals - Renewing annual or limited use passes online is easy for your pass
holders. Your guests can renew their passes online for the whole season, or just add a
few days, and go direct-to-lift on opening day.




                                                                                           83
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)


Retail Sales - Sell hats, t-shirts sweatshirts, and other retail items from your web site.
You can reach more customers and sell more products through online sales, including
web customers who may not visit your resort in person.

Children’s Reservations - By enrolling children into Snow Sports School class lessons
online, families can avoid the lines when they arrive at your resort. The registration
process captures necessary information, including the children‟s names, ages, and
emergency contact information.

Tee Time Reservations – Whether you have one course or multiple courses, your
guests can check course availability and reserve tee-times easily online. Guests receive
an e-mail confirmation with their reservation information.

Payments - Payment processing is fast and secure with RTP|ONE Online, and all
payments for web sales transactions are paid for with the customer‟s credit card.
Customers receive an e-mail confirmation with their order information, and all transaction
information is stored in the RTP|ONE database.

Content Management – RTP|ONE Online is designed to work with your site and your
brand, and the Content Management Tool provides you with the ability to create custom
content for your pages displaying the RTP|ONE products and services. You can change
your content easily and as often as you want, enabling you to promote new products or
sales items in real time.

Customer Profile – Customers that buy from your site can create and update their
online profiles easily, giving you up-to-date information about your guests, including
contact information, family members, and e-mail address. All customer information is
stored in the RTP|ONE database.

RTP|Analytics

Businesses in the resort and recreation industries often use multiple systems to run their
business, resulting in massive amounts of data and a wealth of information in separate,
disparate systems. Gathering and analyzing the data can be time consuming and
cumbersome, making it difficult to understand your business and make informed
decisions quickly.

To meet this challenge, RTP has developed RTP|Analytics, an all new business
intelligence solution designed to help you gather, store, organize, and analyze data from
your organization‟s transactional systems so you can make better strategic and
operational business decisions. This will allow you to optimize your business and your
guest‟s experience and your resort. Leveraging familiar Microsoft Excel tools and other
ad-hoc reporting tools, RTP|Analytics provides easy to use, in-depth and flexible
reporting capabilities to meet your reporting and analysis needs across your business.

BENEFITS

RTP|Analytics enables you to get the right information at the right time in the right
format. You can use this information strategically, tactically, and operationally across
your business to serve many different information needs.


                                                                                             84
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)



Make Better Business Decisions
• Gain insight into your entire business with timely sales, revenue, product and customer
analysis.
• Analyze trends in your operation so you can quickly react to changing business needs.

Market More Effectively
• Understand your customers' buying behaviors and demographics across a nearly
infinite combination of variables.
• Analyze your customers‟ recency, frequency and monetary value, so you can better
target your marketing campaigns to the right customers to enable you to increase your
return on your marketing spend.

Empower your Employees
• Reports are easy to create, so your employees can access the information that‟s
customized to their needs and the most relevant to them.
• Charts and analyses combined with reporting services distribution capabilities allow
information to be shared quickly and easily across your organization.

Reduce IT Demands
• Centralize your business‟s data for analysis into one, single system.
• Reduce IT demands by enabling your non technical staff to analyze information that
was previously difficult to obtain and required an IT skill set.

Company: Founded in 1998, Resort Technology Partners (RTP) is a privately owned
company that specializes in delivering industry leading software, web development
and solutions for third-party ticket and product distribution for the resort, recreation, and
hospitality industries. Our solutions leverage leading technologies that enable
customers to integrate every aspect of their resort operation - from back-office
administration and reporting, to point-of-sale and customer relationship management, to
integrated eCommerce and web site design - so customers can drive competitive
advantage, manage their business more effectively, and improve the guest's
experience.

Ticketing & Point-of-Sale: RTP offers integrated point-of-sale, customer relationship
management and eCommerce solutions for the resort, recreation, sports retail and
hospitality industries. Designed to work the way you do, the solutions include Ski
Resorts, Golf Resorts, Parks & Attractions and Sports Retail.

Internet Solutions: RTP|Internet Solutions is an award winning leader in the design
and development of websites for the resort and travel industry. Our unique,
"experiential" approach to website design fully engages the consumer and combines
back end programming systems with front end aesthetics and simplicity. Our web sites
can be designed to integrate with the RTP|ONE product suite, so you can leverage the
power of the web and the power of RTP|ONE.

Third Party Product Distribution: RTP Distribution Services (RTP|DS) helps you sell
more products through your third-party resellers, including retailers, online travel
agencies and tour operators. RTP|DS provides seamless integration between your
operating system and your partners' systems, giving your guests more convenience and
your business real-time information about products being sold through your resellers.


                                                                                           85
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)



Partners: RTP partners with leading technology and service providers to extend the
value of RTP's solutions. RTP's key partnerships include:

Microsoft Corporation - Gold Certified Partner
SKIDATA
Symbol Technologies
ID Edge

RTP is proud to serve the resort and recreation industry by providing leading IT solutions
and services. 22 of the Top 30 North American mountain resorts use RTP's products
and services to help serve their guests more effectively. From providing the leading
resort and recreation management software in the industry, to building dynamic,
interactive websites for top resorts and destinations in North America, RTP has the
solutions, technical expertise and creativity to help build your business.



Some of our clients include:
Resorts & Attractions Clients                Website Clients
Alpine Meadows
Arapahoe Basin                               Blackstone Group
Avalanche Bay Water Park                     Booth Creek Ski Holdings
Bald Head Island                             Boreal Mountain Resort
Bear Valley Mountain Resort                  Breckenridge Ski Resort
Beaver Creek Resort                          Charter Sports
Big Mountain Ski & Summer Resort             Coach USA
Big Sky Resort                               CUSA, LLC
Big White                                    Destination Hotels & Resorts
Boreal Mountain Resort                       Estes Park Convention and Visitor's
Boyne Mountain Resort                        Bureau
Breckenridge Ski Resort                      Game Creek Club
Capilano Suspension Bridge                   Gray Line Worldwide
Colonial Williamsburg Foundation             Holland America
Copper Mountain Resort                       Hyatt Mountain Lodge
Discovery Cove Orlando                       Jackson Hole Mountain Resort
Gateway Arch and Riverfront                  Keystone Resort
Gore Mountain                                Loreto Bay
Heavenly                                     Red Sky Ranch Golf Club
Jackson Hole Mountain Resort                 The Resort Company
Keystone Resort                              Ritz-Carlton Club
Killington Resort                            RockResorts
Lake Louise                                  Snowmass Village
Loon Mountain                                Stay Aspen Snowmass
Mont Tremblant Resort                        Steamboat Springs Chamber Resort



                                                                                       86
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)


Moonlight Basin Resort                      Association
Mt. Bachelor
Mt. Cranmore
Northstar-at-Tahoe
Park City Mountain Resort
Perisher Blue Ski Resort
Selwyn Snowfields
Sierra-at-Tahoe
Snowshoe Mountain
Squaw Valley Resort
Stowe Mountain Resort
Stratton Mountain Resort
Sugarbush Resort
Sun Peaks Resort
Sun Valley
Tamarack Resort
Telluride Ski & Golf
Vail Mountain Resort
Waterville Valley
Whistler Blackcomb
Whiteface Mountain
Windham Mountain
Winter Park Resort




RTP is committed to delivering end-to-end solutions to our customers, so we partner
with leading technology and services companies to extend and build the power of
RTP|ONE products and services.

                       Microsoft Gold Certified Partners are the elite Microsoft
                       Business Partners who earn the highest customer
                       endorsement. They have the knowledge, skills, and
                       commitment to help implement technology solutions that
                       match your exact business needs. Microsoft Gold Certified
                       Partners have passed the highest level of requirements
                       from Microsoft and have demonstrated the most robust,
                       efficient and scalable implementations of Microsoft
                       technologies in demonstrated enterprise customer
                       deployments or an on-site Microsoft assessment.



                       SKIDATA AG (www.skidata.com) is an international market
                       leader in access management and ticketing solutions for


                                                                                      87
Keppoch Beaver Mountain Recreational Area                   Request for Proposal (RFP)


                     controlled access of persons and vehicles to buildings and
                     venues. Reference clients include renowned ski resorts,
                     international airports, sports venues, and leisure parks.
                     Currently around 5,000 SKIDATA applications are in
                     operation worldwide. SKIDATA is a member of Swiss-
                     based Kudelski Group (SWX: KUD.VX, www.nagra.com), a
                     world leader in digital security technology.



                     Symbol Technologies is a global leader in secure mobile
                     information systems that integrate application-specific
                     handheld computers with wireless networks for data, voice
                     and bar code data capture. Symbol works with the world's
                     leading retailers, logistics and transportation companies,
                     government agencies, manufacturers and providers of
                     healthcare, hospitality and homeland security. Learn more
                     on how      Symbol partners with RTP in supporting the IT
                     infrastructure of North America's leading destination resorts.



                     ExtenData is a leading solutions provider of Mobile Data
                     Collection and Auto ID applications across the enterprise.
                     These "point of activity" solutions enhance the effectiveness
                     of enterprise systems by enabling the timely and accurate
                     exchange of information between the work force and their
                     business-critical applications.



                     I.D. EDGE has been in the identification industry since
                     1985, offering a wide range of products and services,
                     including blank and pre-printed PVC cards, PVC card
                     printers and printer supplies, digital and film cameras, film,
                     I.D. software, laminating pouches, laminators, die cutters,
                     slot punches and numerous badging accessories.



                     Rezolution is a technology and services division of Resort
                     Reservations Network Inc., (RezRez) an Intrawest
                     Company, the leading developer and operator of village-
                     centered destination resorts (IDR:NYSE, ITS:TSX). RezRez
                     is the world's best travel planner, fulfilling the travel needs
                     of consumers and business partners with its industry
                     leading Rezolution technology.




Memberships



                                                                                       88
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)


      National Ski Areas Association (NSAA)
      International Association of Amusement Parks and Attractions (IAAPA)
      International Resort Management Association (IRMA)
      Hospitality Sales & Marketing Association International

Focus on Your Business, Not Your Systems.

Most businesses use separate, "best-of-breed" solutions to run their lines of business,
requiring custom integrations that are costly, time consuming and cumbersome to
maintain. Getting real-time, useful data out of these types of systems is difficult, making
it almost impossible to make timely, effective business decisions.

Running a business requires real-time information about your business, your customers
and your systems. It requires information that ties product information to customer
information, customer information to sales information, and sales information to
accounting and revenue information. It requires flexibility, scalability and tight integration
between your line-of-business systems, so you can effectively manage your business.

RTP offers integrated point-of-sale and customer relationship management solutions
for Ski Resorts, Golf Resorts, Parks & Attractions and Sports Retail businesses. Our
solutions are designed by leading industry experts, so they work the way you do. From
small, seasonal attractions, to large, multi venue resorts, RTP‟s industry solutions are
flexible and scalable, enabling you to meet your business needs.

RTP's solutions are customer-centric and give you the business management tools
and complete integration you need to drive competitive advantage, manage more
effectively, and improve the guest's experience.




                                                                                           89
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)


Siriusware

Contact Information
Phone: 1 800 351 0633
Sales email: sales@siriusware.com
Based out of Taos, New Mexico

Siriusware specializes in providing single-system solutions for recreation facilities. It was
established in 1989, and currently has specialty software tailored for ski facilities, parks
and attractions, as well as museum and non-profit facilities.

Salesware is their flagship product.

Licensing model allows for modules to be added and removed based on needs and
growth. Can start small and add modules as the requirements dictate, pay model reflects
the modules used.

System uses:
      - Multi-tiered architecture
      - Microsoft SQL-Server
      - Stand-alone capabilities




Provides services such as:
       - Ticketing
       - Retail
       - Food Service
       - Charge Cards
       - Passes



                                                                                          90
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)


       -   In-House Cards
       -   Booking
       -   Reservations
       -   Access
       -   E-commerce
       -   Rentals
       -   Kiosk

Also provides installation, training and support services to accompany the software
packages. Support for the first year is free.

COM and XML messaging over TCP/IP for communication between
modules/applications.

Windows based applications for front-end and server backend.




                                                                                      91
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)



ThirdI


Client:


         Mount Seymour Ski Resort


Project:


         Online pass management system


Team:


         Cowie & Fox

         Thirdi Software


For over 60 years, North Vancouver's Mount Seymour Resort has been a favorite winter

playground for locals and visitors alike. Apart from its spectacular skiing options, this

multifaceted business offers snowshoeing, snow tubing, and tobogganing, as well as

equipment rentals and restaurants. Mount Seymour prides itself on smooth operation

and creating a memorable mountain experience for every guest.


The Mount Seymour team maintained separate systems for management of lessons,

passes and rentals for many years - with all the accompanying inconveniences. With this

set-up only becoming more cumbersome as the business thrived, the team began to

consider consolidation options.


Working to see all aspects of the ideal solution for Mount Seymour's business needs,

Thirdi designed and built one online system to handle everything from e-commerce and

point-of-sale to lesson management and pass printing. This customized solution has all



                                                                                            92
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)


the features the mountain needs in one integrated package, but none of the extraneous

items evident in the old systems. Employees need only be trained on one uncomplicated

system, and the new integrated administration is time saving and easy-to-use.


On top of the convenience of this new solution, Mount Seymour is now able to realize

the cost and time savings of maintaining a single system. Thirdi's ground-breaking

software has allowed Mount Seymour to reduce service fees and streamline business

practices with one application.


*More information is available please see the Thirdi questionnaire for contact

information.




                                                                                       93
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)



APPENDIX G

Green Computing Charter:

The charter is a set of guidelines made up of seven points:



   1. Find out how much energy your IT systems use and monitor ongoing

       consumption levels.

Rising electricity costs and a spate of power cuts are forcing businesses to look at the

energy consumption of their systems and data centers.



   2. Ensure unused equipment is turned off when it is not being used.



You should never turn off your computer.

Your computer is designed to handle 40,000 on/off cycles. If you are an average user,

that‟s significantly more cycles than you will initiate in the computer‟s five-to seven-year-

life. When you turn your computer off, you not only reduce energy use, you also lower

heat stress and wear on the system.



„Just by turning off PCs at evenings and weekends running costs can be cut by more

than two-thirds, so there is no reason why energy reduction should not be a priority for

every IT director this year,‟ he said. „What is more, cutting energy also helps reduce

carbon emissions, which is the main cause of climate change.‟




                                                                                           94
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)


   3. Educate staff to the benefits of saving energy and recycling.



Developing an environmental mindset in the office is essential to achieving greener

working practices.

„It is important to get people to understand that individual behavior has a collective

outcome‟




   4. Establish a code of practice designed to minimize unnecessary printing



Paper is the largest source of waste in most offices, with the average employee using up

to 50 sheets of A4 every single day, according to government advice group Envirowise.

The group also estimates that UK businesses throw away five million tones of printing

and writing paper each year.

Wasting paper is not only a drain on our environment, but a burden on most companies‟

bottom line – they are wasting money with every piece of paper they use needlessly. In

our experience, most businesses don‟t think enough about how much they are paying for

items they throw away. There is tremendous scope for reducing waste in offices.




   5. Identify IT management practices that reduce power consumption.



Power consumption is the largest controllable outgoing of any office, according to

government advisory group Envirowise. Technology is a major element of energy use,

and has a critical role to play in reducing emissions.




                                                                                         95
Keppoch Beaver Mountain Recreational Area                    Request for Proposal (RFP)




   6. When purchasing new IT equipment, choose energy-saving devices that

       have been manufactured in an environmentally-conscious fashion.



The environmental impact of IT hardware falls into two categories: the toxic chemicals

used in the manufacturing process; and the level of energy efficiency when the product

is used.

Several big hardware suppliers have green policies, but Dell and HP are leading the way

in practice, says Greenpeace toxics campaigner Iza Kruszewska




   7. Dispose of old hardware responsibly; send old PCs to be reconditioned

       and recycled.



Electrical and electronic equipment is the fastest-growing category of waste across the

European Union, with an estimated 17kg to 20kg per person produced every year.



Zerofootprint released software to help businesses do precisely this. Enterprise Carbon

Manager (ECM) collects data from global emissions sources, like real estate asset

management software for instance, to perform calculations of an organization‟s carbon

emissions.

Companies who followed a bottom-up approach through workshops, employees‟

participations have had a great success doing so, and received feedback which showed

positive concern of ecological impact of inefficient IT.




                                                                                         96
Keppoch Beaver Mountain Recreational Area                          Request for Proposal (RFP)


Sources:

http://www.computing.co.uk/computing/specials/2162404/green-computing

http://www.zerofootprint.net/

http://www.cybernomics.net/index.php/who-we-are/what-is-green-it

http://energypriorities.com/entries/2007/06/what_is_green_it_data_centers.php




                                                                                          97
Keppoch Beaver Mountain Recreational Area                          Request for Proposal (RFP)



APPENDIX H

Access Control Systems

The following are brief outlines concerning a few access control system providers. These

companies provide hardware and software for utilizing RFID and barcode readers to

regulate access to the hill or simply to count usage statistics.




SKIDATA

Austrian company. Founded in 1977 specializing in ski pass stamping and registration.

Implemented RFID ticketing in Aspen, Colorado (gate access and POS, interfacing with

RTP ski management system).



Has strategic partnership with RTP for sales within the United States.



Provides RFID based access and tracking solutions. Specialized gate hardware is built

for ski facilities. They provide solutions based on a permanent gate interface

(Freemotion.Gate), as well as handheld reader devices (Handheld.Gate). Gate

hardware has advantages such as:

       -   built in camera to prevent pass switching

       -   height sensor to verify height of child pass holders (can be used to detect an

           adult using a child pass)

       -   graphic screen for displaying relevant hill or resort information

       -   overhead mount that allows it to be easily moved (ie. In the instance that ski

           grooming needs to be performed on a regular nightly basis at that location)

       -   can also read barcodes




                                                                                          98
Keppoch Beaver Mountain Recreational Area                        Request for Proposal (RFP)


       -   collision detection (in the event that the holder has an RFID enabled device

           on them that is not relevant to this particular location or hill)

The handheld device has unique characteristics such as:

       -   can edit/update permissions

       -   can edit bar-coded tickets

       -   has WLAN data link

       -   has offline mode that can store 2,000 transactions. Update can then be

           triggered via a manual upload trigger by the operator.

       -   Photo displaying (can only occur with existing link to the datacenter)



Freemotion.Gate products are as follows:

       -   Freemotion.Gate „Basic‟:

               o   Entrance level gate with single antenna

       -   Freemotion.Gate „Full‟:

               o   Gate reader with 2-arm or 3-arm access

               o   Double antenna so pass can be worn on either side

       -   Freemotion.Gate „Open‟:

               o   Designed for fast moving lines

               o   Perfect for gates where skiers will arrive with skis on

               o   Faster detection to avoid contact with turnstile

               o   Single-arm turnstile

               o   Double antenna




                                                                                          99
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)



Axess America

American subsidiary of Axess AG which is based out of Austria.

Ski operations offers Ticket Sales and Ticket Access service.



Compatible with RTP and Siriusware.

Provides RFID access control:

       Smartgate:

              -     gated access control

              -     modular design so as many or as little can be added

              -     storage for offline card check (100,000 transactions)

              -     optional barcode reader

              -     optional LAN port

       Smartgate Gantry Type:

              -     ground clearance allows for skis to pass through unencumbered

              -     depth can be adjusted based on snow conditions

              -     left-hand single antenna

              -     optional dual antenna

              -     optional LAN port

              -     storage for offline card check (100,000 transactions)

       Handheld:

              -     Waterproof

              -     Shockproof

              -     Full color display

              -     Expansion slot for RFID/Barcode reader

              -     WLAN capabilities



                                                                                      100
Keppoch Beaver Mountain Recreational Area                 Request for Proposal (RFP)


             -   Applications for:

                    o   Remote control of readers and turnstiles

                    o   Photo control

                    o   Mobile checkpoint




                                                                                101
Keppoch Beaver Mountain Recreational Area                       Request for Proposal (RFP)



SnowDAG

French company specializing in the manufacturing of HF RFID solutions for industries

including Field Service, Public Safety, Utilities, Field Service, Transportation & Logistics

as well as the Sports industry.



Facilitates data collection for a wide variety of applications, such as stock control, access

control, timing global solutions for sports, smart marketing, asset tracking and inspection

(vehicle and buildings).



Customers include Groupe Lucien Barrière (34 casinos), Musée Le Louvre, Athenes

Museum, French ski resorts (Chabanon, Margeriaz), Axon‟Cable, trade shows

(IDTechEx, Traceability 2006-2007), Army (nuclear submarines).



DAG System„s headquarters are located in Lyon (France), and has offices in Saint

Charles (United States of America) and Tokyo (Japan).



SnowDAG is their ski resort product.



Utilizes two types of controls.



      Red controls are gated access sites that open only when approval is given. They

       are slower working, as people have to wait for the gate control to open and close.




                                                                                         102
Keppoch Beaver Mountain Recreational Area                      Request for Proposal (RFP)


      Green controls are gates that are cued by LED lighting or audio approvals rather

       than closed gates. Not very effective for controlling access, but useful for tracking

       usage.



Equipment:

Electronic controllers :

   -   Antenna frame type with the possibility to integrate from 1 to 8 front entries



Equipment to choose from

   -   Mechanical.

   -   Lightning leds (unlimited amount).

   -   Screens for the skier.

   -   Linked screen for the ski resort staff

   -   Voice announcement

   -   Sound indicator

   -   Mobile handheld readers




                                                                                        103

				
DOCUMENT INFO