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An Integrated Systems Approach for Infrastructure An Integrated

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					       An Integrated Systems Approach
               for Infrastructure
                     December 2008
        ASCE Summit on Guiding Principles
            for Critical Infrastructure
    By Ray Topping, CH2M HILL Executive Vice President
1
An Integrated Systems Approach for Infrastructure
Agenda

  Call to Action
  Elements of Systems Thinking - Peter Senge, Fifth Discipline
  FIATECH – Roadmap for Capitol Projects, Systems Example
  Examples of Systems Approaches and Tools from Global Programs
  Dynamic Simulation Modeling Supports System Optimization for
  Decision Making and System Management
  Building a Shared Vision
  Summary
Hurricane Katrina:
One Year Later                 CALL-TO-ACTION NUMBER 4:

What Must We Do Next?             Rethink the whole system,
                             including land use in New Orleans


                     The ASCE Hurricane Katrina External Review
                     Panel calls on New Orleans and all hurricane-
                     and flood-prone communities around the nation
                     to use the lessons learned from Hurricane
                     Katrina to develop roadmaps for safety and
                     protection.
                     Local, state, and federal leaders should review
                     the overall strategy and systems approach,
                     integrating hurricane protection tactics, land
                     use considerations, and emergency response
                     strategies into a coherent and well thought out
                     system.
Fifth Discipline, by Peter Senge –
Systems Thinking – the Fifth Discipline


 The Learning Organization
 1. Systems Thinking
 2. Personal Mastery
 3. Mental Models
 4. Building Shared Visions
 5. Tam Learning
Systems Thinking – breaking apart problems
results in paying a hidden enormous price


opening paragraph
“From a very early age, we are taught to break apart problems,
  to fragment the world. This apparently makes complex tasks
  and subjects more manageable, but we pay a hidden,
  enormous price. We can no longer see the consequences of
  our actions: we lose our intrinsic sense of connection to a
  larger whole.”

Peter Senge, p. 3
Systems Thinking – focusing on isolated parts
limits us in solving our deepest problems


“….we tend to focus on snapshots of isolated parts of the
  system, and wonder why our deepest problems never seem
  to get solved. Systems thinking is a conceptual framework, a
  body of knowledge and tools that has been developed …….
  to make patterns clearer, and to help us see how to change
  them effectively.”

Peter Senge, p. 7.
Systems Thinking – examine interactions regardless
of organizational boundaries; apply dynamic systems
analysis rather than linear thinking

“The key principle, called the principle of system boundary,” is that
  the interactions that must be examined are those most important
  to the issue at hand, regardless of parochial organizational
  boundaries.” p. 66
“The real leverage in most management solutions lies in
  understanding dynamic complexity, not detailed complexity.” p. 72
“Reality is made up of circles but we see straight lines. Herein lie
  the beginnings of our limitations as systems thinkers.” p. 73
Peter Senge
FIATECH Provides an Example for a Systems
Approach in their Roadmap for Capital Projects


FIATECH, Fully Integrated and Automated Technology, is an
   industry-led consortium that provides global leadership in
   identifying and accelerating the development, demonstration and
   deployment of fully integrated and automated technologies to
   deliver the highest business value throughout the life cycle of all
   types of capital projects.
In achieving this mission, FIATECH has developed a “Roadmap for
   Capital Projects” as a framework for development of the
   technologies and approaches for the highest business value across
   all phases and processes of the capital project life cycle.
“Fully integrated and highly automated project processes coupled with radically advanced
technologies across all phases and functions of the capital project/facility life cycle.”
Examples of System Approaches from Two Major
Global Programs
London 2012 Olympics Programme   Masdar City, Abu Dhabi, UAE
London Olympic Park - Site Features

Master Plan
•   670 acres
•   9 venues at Olympic Park
•   2m m³ earthworks
•   40+ bridges
•   10km road
Site Constraints
• Geographic – waterways, rail lines,
 major roads
• Contaminated site
• Existing infrastructure requires
 removal/diversion
• Other major project interfaces
• Urban setting – adjacent neighbors
Masdar City Program – Key Features
Masdar City, Abu Dhabi, UAE
                                     Key Features
 Highest Quality of Life with the
                                       Planned Investment $28 Billion
    Lowest Environmental Footprint
                                       Full City Development – Residential,
      Zero Carbon
                                     Commercial, Institutions, Full Services
      Zero Waste
                                       City of 50,000 Residences and 40,000
                                     Commuters
                                       Innovative Transportation System
                                       Fast Track Implementation – complete in
                                     7 years
                                       Achieve highest levels of Sustainability
                                     Features
                                       Develop and Implement Carbon
                                     Tracking/ Greenhouse Gas Measurement
Programme Management Information System
(PMIS) – Data Stored Once from Many Sources
PMIS Overall Architecture – multiple inputs to single source of
data for many uses - management, monitoring and reporting

                Input



                              External Communication Process
                                                                                      Geo-Spatial
                                                                             Design
Contractual
                                                                           Management Management
Input (PQQ,                                                     Document
RFP, etc)                                                      Management
Design
Input

Construction                                                   Programme                                  Web Based
Input (As-Built)                                                Schedule                                  Monitoring,
                                                                                              Dashboard   Reporting and
Scheduler                                                                                                 Forecasting
Input (Plans)
                                                                  Cost
                                                               Management
Cost Estimate
Input


                                                                  Risk                Sustainability
                                                               Management             Management
                   SharePoint Portal

Invoices
                           Financial
Approved by PM
    Payments
                            System                                Overall Architecture
Key Objectives for Document Management System –
multiple inputs to provide a single source of information


 • Tracking, analysing and reporting of programme contractual documents
      - submittals                      - RFIs
      - change management               - meeting minutes
      - daily reports                   - deliverables
 • Integration with P6 for schedule and cost
 • Integration with ProjectWise for control/management of design deliverable
   files and change management
 • Tracking of time sensitive contractual obligations and due dates
 • Integration with GIS for the management of permitting and zonal
   documentation
Key Objectives for Design Collaboration System –
multiple inputs to provide a single source of information



 • Management of CAD files and reference relationships
 • Indexing of design data directly from the raw models to generate
   categorised material quantities (volume, weight, length) for integration with
   analysis tools and the sustainability framework
 • Control of file/folder security to manage deliverable viewing rights based on
   PCM submittal status
 • Coordination of submittal deliverables contained within multiple review
   cycles in alignment with PCM
 • Integration with P6 to status deliverable files based on the programme’s
   deliverable schedule
 • Two-way communication with GIS to import/export site-wide information
Geospatial Information System (GIS)
-Access Single Source of Information for
Many Site Geographic Applications

   Land Use Planning
   Program Delivery Plan
   Construction Delivery Program
   Management of Zonal Information
   Management of permitting information
   Visualising layered background site
   information                                  Layered Site Information
   Access to site investigation data -survey,
   environmental, geotechnical
   Sustainability data/footprints mapped to
   site maps
   Integration with ProjectWise for
   conversion of GIS data into CAD data on
   demand
   Geospatial data for operation of the city
Building Information Modelling (BIM) System and
Facilities Information Modelling (FIM) System
                                 Model data fed                                                    Model
                                 into other              Design                                passed to
                                 projects                                                  building team



 Integration between design,                            Visualisations
                                                        Material schedules

 engineering, construction,                             Clash detection
                                                        Life cycle analysis


 and operations for the entire
                                                        Coordination
                                 Safe demolition        Design analysis
                                                        2D drawings                  Procure

 lifecycle.
                                 Sustainability
                                                                                     and
                                 Knowledge management                                Construct
                                 Hazardous material

 Increase delivery efficiency
                                 tracking                       3D                 Construction phasing
                                                                 3D
                                 Building cloning                                  Trade & work packages
                                                           collaborative
                                                           collaborative
                                 Etc, etc . . .

 throughout project lifecycle                                  model               Stage payments
                                                               model
                                                                                   Coordination
                                  Continued use of
                                                                                   Buildability & access
                                  the model
                                                        Links to BMS               Health & safety
                                                        Links to FM systems        2D drawings
                                                        Links to product details
                                                        Security systems
                                                        Maintenance schedules
                                                        Links to stock control

                                                          Operate
                                 Model used by            and                              Model passed
                                 others as                maintain                          to operator
                                 appropriate
London 2012 Olympics Program
Design Interface System (DIS)

  The DIS is a web accessed database for recording all
  design interfaces.
  A design interface is any point where the work of one party
  affects or has the potential to affect another including
  physical interdependencies and adjacencies.
  Interface Areas Managed By A Programme Design Manager
  with Weekly Interface Meetings Held For Each Zone
  A Single Coordination Design Model Is Maintained With
  Content Updated Weekly Used For In-Progress Design,
  Construction, Logistics Planning, and Overlay Planning.
Design Interface System – Interface Dashboard




20
     10 December 2008
Program Systems Implemented with
Program Delivery Management System (PDMS)

  Web Enabled System “one stop shop” for
    Processes
    Procedures
    Tools
    Standards
    Templates
  Accessed quickly by all participants and stakeholders
  Easily Understood
  Paperless
PDMS Features


Level 0: PDMS Front Page
                                   Programme Delivery Management System                                                                                                                                               Level 0
                                    Programme Delivery Management System                                                                                                                                               Level 0


                                                                                                  Delivery Responsibilities                                              Programme Orientation
                                                   About this Guide                                Delivery Responsibilities                                              Programme Orientation
                                                    About this Guide
                                                                                                                                                      DP                  DP               DP Roles and              DP
                                   The Programme Delivery Management System                                                                            DP                  DP               DP Roles and
                                     The Programme Delivery Management System                                              Project
                                                                                                                            Project               Orientation         Organogram          Responsibilities      People DP
                                                                                                                                                                                                                       Finder
                                   establishes the detailed policies and procedures         Finance                    & Construction              Orientation         Organogram          Responsibilities      People Finder
                                     establishes the detailed policies and procedures         Finance                    & Construction
                                   for managing the delivery of the London2012                                          Management




Level 1: Shop Front
                                     for managing the delivery of the London2012                                          Management
                                   Olympic Programme.
                                     Olympic Programme.                                                                                              ODA                 ODA              ODA Roles and             ODA
                                                                                                                                                       ODA
                                                                                                                                                  Orientation              ODA
                                                                                                                                                                      Organogram           ODA Roles and
                                                                                                                                                                                          Responsibilities      PeopleODA
                                                                                                                                                                                                                       Finder
                                   The Guide has been developed on a simple drill-                                                                 Orientation         Organogram          Responsibilities      People Finder
                                     The Guide has been developed on a simple drill-
                                   down structure consisting of four levels:
                                     down structure consisting of four levels:            Procurement
                                      Level 0: PDMS Front Page                              Procurement
                                        Level 0: PDMS Front Page
                                      Level 1: …Shop Front
                                                                                           & Contract                    Assurance
                                        Level 1: …Shop Front
                                                                                             & Contract
                                                                                          Administration                  Assurance
                                      Level 2: …..Process Map                              Administration
                                        Level 2: …..Process Map                                                                                                           Individual Project Pages
                                      Level 3:………..Activity Guides                                                                                                          Individual Project Pages
                                        Level 3:………..Activity Guides
                                      Level 4: ……………Documentation/Tools
                                        Level 4: ……………Documentation/Tools                                                                                     Infrastructure   Property Interface           Venues
                                                                                                                                                                Infrastructure  Property Interface           Venues




Level 2: Process Map
                                   Select a delivery responsibility from the array on
                                     Select a delivery responsibility from the array on
                                   this page and connect to the detailed guidance            Design              Delivery Partner Operations
                                     this page and connect to the detailed guidance           Design              Delivery Partner Operations
                                   and tools for its performance.
                                     and tools for its performance.
                                                 PowerPoint Slide                                                                                               Programme Tools Quick Access
                                                  PowerPoint Slide                                                                                               Programme Tools Quick Access
                                                                                                                                                     Active
                                                                                                                                                      Active      Primavera        Bentley
                                                                                                                                                 Risk Manager       Primavera        Bentley                     SharePoint
                                                    Module Status                                       ODA Programme                             Risk Manager Contract Manager  ProjectWise                      SharePoint
                                                     Module Status                                       ODA Programme                              (ARM)       Contract Manager  ProjectWise
                                                                                                        Assurance Office                              (ARM)
                                                                                                         Assurance Office
                                          Incomplete content
                                            Incomplete content                                                                                      Introduction        Introduction          Introduction         Introduction




Level 3: Activity Guides
                                                                                                                                                      Introduction         Introduction          Introduction        Introduction
                                                                                                                                                                      Geographic
                                                                                                                                                  HSE Online            Geographic                              London PCS
                                                                                                                                                                      Information         Primavera P3e/c
                                                                                                                                                    HSE System
                                                                                                                                                Reporting Online        Information        Primavera P3e/c
                                                                                                                                                                                                                  London PCS
                                                                                                                                                                                                                 Dashboard
                                                                                                                                                 Reporting System       System                                     Dashboard
                                                                                                                                                                          System
                                          All feedback to be sent to
                                           All feedback to be sent to                                                                               Introduction        Introduction          Introduction         Introduction
                                          pdms@london2012.com                                                                                          Introduction        Introduction          Introduction        Introduction
                                            pdms@london2012.com




Level 4: Documentation / Tools

 − Simple “drill down” method
 − Detailed information in four “clicks”
 − Common understanding of processes
 − Describes activities for the processes
 − Links to tools, standards & templates
VOYAGETM Dynamic Simulation Modeling Supports System
Optimization for Decision Making and System Management


Voyage Models
   Developed in EXTENDTM platform
   Object-oriented integration model
   simulates dynamic systems behavior
   Customizable to individual systems
Powerful decision tool for system management
   CIP’s
   Operations
Applicable to many systems and components
       – Water systems
       – Energy Systems
       – Environmental Systems
       – System Economics
       – Non-monetary and Social criteria
Great communication tool
   Stakeholder understanding
   Demonstrate impact of decisions
VOYAGETM Provides Decision Support for
Water Management

Large Scale Decision Models
   Times steps: 1 week, 1 month
   Multiple year simulation runs
   Ideal for master planning applications
Object-oriented
   Flow sheet style layout
   Flexible configurations
   Customized level of detail
Dynamic Simulation
   Time dependent variables
      – Rainfall data
      – Availability of water supplies
      – Demands
VOYAGETM Provides a Multi-Layered Approach to
System Analysis
                          Non-Linear

                            Linear
    Optimization
                            Social       Job Creation
   Non-Monetary
                         Environmental    Wetlands
  Financial Analysis
                             Costs         Capital
    Water Quality
                           Revenues       Operating
   Water Balance
                           Supplies      Agricultural

                           Demands       Residential

                            Storage       Industrial
VOYAGETM Water Management Model Example
VOYAGETM Example Application: US City Water System



 Demands
    Potable
    Non-potable
    Conservation
 Supplies
    Reservoir
    Inter-basin transfer
    Reuse

  Optimization
Financial Analysis
 Water Balance
Building Shared Vision Foster’s Commitment -
Element 4 of Peter Senge’s Fifth Discipline


“What has been lacking is a discipline for translating individual
  vision into shared vision – not a “cookbook” but a set of
  principles and guiding practices.” – p. 9
“The practice of shared vision involves the skills of unearthing
  shared “pictures of the future” that foster genuine
  commitment and enrollment rather than compliance.” – p.9
“A shared vision is a vision that many people are truly
  committed to, because it reflects their own personal vision.” –
  p. 206
Building a Shared Vision is a Key Element for
Developing Systems Thinking

 “Lastly, shared vision addresses one of the primary puzzles
    that has thwarted efforts to develop systems thinking in
    management” “How can a commitment to the long term be
    fostered?”” – p. 210
 “It may simply not be possible to convince human beings
    rationally to take a long-term view.” – p. 210
 “In every instance where one finds a long-term view actually
    operating in human affairs, there is a long-term vision at
    work.” – p. 210
Value Statements - “WTGBRFDT:
from Jason Jennings – “Less is More”

 “What is the Good Business Reason for Doing This”

 “In the absence of a simple BIG objective to act as a unifying
    force, no leader or manager can hope to make a company
    more productive.”
 Bill Zollers, Yellow Freight

 his objective “…. to get out of the trucking business and into
   the service business.”
Further Examples of Building Shared Vision
From Thomas Friedman’s, “The World is Flat”


United Technologies, Pratt & Whitney
paraphrased – from a focus on jet engines to deliver power to the wing –
  led to expanded service for systems monitoring and maintenance
  management
UPS
paraphrased - from delivering packages to providing customers with
  management of their shipments - led to collaboration with Toshiba to
  manage their repairs for returned personal computers
Don’t Let Obstacles and Barriers Prevent You from Creating,
Developing and Implementing a Vision for Change



  from Jason Jennings “Less is More”
  “Men stumble over the truth from time to time, but most pick
     themselves up and hurry on as if nothing happened.”
  Winston Churchill
Summary
Call to Action - Local, state, and federal leaders should review the overall strategy
and systems approach, integrating hurricane protection tactics, land use
considerations, and emergency response strategies into a coherent and well thought
out system.
  Systems Thinking
   – focusing on isolated parts limits us in solving our deepest problems
   – breaking apart problems results in paying a hidden enormous price
   – examine interactions regardless of organizational boundaries
   - apply dynamic systems analysis rather than linear thinking
  FIATECH Provides a Systems Approach in the Capital Projects Roadmap
  Large Global Programs Implement Systems Approaches and Tools in their
  Delivery
  Dynamic Simulation Modeling Supports System Optimization for Decision
  Making and System Management
  Building a Shared Vision is a Key Element for Developing Systems Thinking
  Don’t Let Obstacles and Barriers Prevent You from Creating, Developing
  and Implementing a Vision for Change

				
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