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					 Project Plan for Implementing
   Common Payment Service
          Credit Card
Automated Clearing House (ACH)




                                          Office of State Controller
                        Office of Information Technology Services
                                            State of North Carolina
                                                     April 15, 2004
Instructions

This project plan identifies all the tasks necessary to implement Common Payment Service as part of your organization's business solution. All
deliverables required by your organization during this process are identified as well. This plan also identifies the corresponding tasks for which
the Office of State Controller (OSC) and the Office of Information Technology Services (ITS) are responsible.

There is a project plan for implementing Credit Card as well as ACH processing. Each plan is formatted such that your organization's tasks and
deliverables are identified in columns B and D respectively. It is suggested that you "cut and paste" these items from this plan into any project
plan you may have for implementing your overall business solution. Those tasks and deliverables for which OSC and ITS are responsible are
identified in columns F, G and H.
te Controller
ogy Services
orth Carolina
pril 15, 2004
tasks and
      AGENCY ACTIVITIES and TASKS                                                                                 Agency/Project Deliverables
                                                                                                                                                CORRESPONDING TASKS                                             Date
      (Agency to include this and Deliverables        Task Description                                            (by Agency-fiscal/Agency-                                                         By
                                                                                                                                                (OSC & ITS Use Only)                                            Completed
      columns in their project plan)                                                                              business/Agency-IT)


                                                                                                                                                a) Provide instruction to the agency to visit the EPP
                                                                                                                                                website for comprehensive program information.
1     Develop APA-EFT                                 Skip this step if agency already has an APA for EFT                                                                                             OSC
                                                                                                                                                Direct agency to the enrollment page and advise
                                                                                                                                                the agency to download a copy of this workplan
1.1   Review FUNB contract summary                    Information available from the website.
1.2   Review Agency fiscal office responsibilities    Information available from the website's Enrollment Page.
1.3   Review OSC Policies & Guidelines                Information available from the website.
1.4   Sign 4 copies of APA document                   Template available from the website's Enrollment Page.
                                                      Send APA by inter-office mail since this document needs
1.5   Submit APA                                                                                              Agency Participation Agreement    a) Forward APA to DST for signature                 OSC
                                                      to have the CFO signature.
                                                                                                                                                b) Forward APA to FUNB Rel. Mgr for signature       OSC
                                                                                                                                                c) Send "Fiscal Officer" contact details to Sue
                                                                                                                                                                                                    OSC
                                                                                                                                                Rader to be added in the EPP List.
                                                                                                                                                a) Upon approval by FUNB, provide the following
                                                      OSC provides fully executed copy of APA back to agency
1.6   Obtain fully executed APA                                                                                                                 to the Agency Fiscal and DST:                       OSC
                                                      fiscal office.
                                                                                                                                                - 1 copy of signed APA
                                                                                                                                                a) Provide instruction to the agency to visit the EPP
2     Identify agency project and Enroll in Porgram                                                                                             website for comprehensive payment capture             OSC
                                                                                                                                                solution information
                                                      The agency must review the available information from
                                                      the website prior to requesting a "research" meeting with
      Review all Program Information from OSC
2.1                                                   OSC and the CPS team. The CPS Agency Guide on the
      website
                                                      website provides detailed information about CPS
                                                      implementation.
                                                      BY EMAIL to creditcard@mail.osc.state.nc.us. Do not                                       a) Post a copy of the Statement of Requirements to
      Complete and submit Statement of
2.2                                                   send paper copies. Template available from the website's Statement of Requirements        be accessed by the CPS Team. Notify team of        OSC
      Requirements
                                                      Enrollment Page.                                                                          posted info via CPSTechSupport@ncmail.net
                                                                                                                                                b) Review volumes, target dates, as well as the
                                                                                                                                                planned Application Server location and look out for CPS Team
                                                                                                                                                non-ITS-hosted servers
                                                      Prior to requesting this meeting, ensure the project has
                                                      reviewed the following sections of the website:
                                                      - FUNB Contract Summary
      Request pre-project meeting with OSC if                                                                                                   a) Conduct pre-project meeting with agency.
2.3                                                   - Policies & Guidelines                                                                                                                       OSC
      needed.                                                                                                                                   Provide a copy of this workplan.
                                                      - Payment Capture Solutions: Common Payment Service
                                                      (CPS)
                                                      - CPS Service Level Agreement
      AGENCY ACTIVITIES and TASKS                                                                                Agency/Project Deliverables
                                                                                                                                               CORRESPONDING TASKS                                              Date
      (Agency to include this and Deliverables      Task Description                                             (by Agency-fiscal/Agency-                                                         By
                                                                                                                                               (OSC & ITS Use Only)                                             Completed
      columns in their project plan)                                                                             business/Agency-IT)
                                                                                                                                               b) Brief the project on unpublished exception
                                                                                                                                                                                                   OSC
                                                                                                                                               information (Initial Agency Meeting Checklist)
                                                                                                                                               c) Invite rep from Tech Services to provide
                                                                                                                                               guidance on security issues. Invite CS rep if       CPS Team
                                                                                                                                               application will be ITS-hosted.
                                                    This assessment includes cost - benefit analysis using the
                                                    cost information available from the website (FUNB
                                                    processing, CPS Usage costs, etc as well as
2.4   Assess feasibility of implementation
                                                    development costs including server hosting costs etc.
                                                    Assess also, if Transaction Fees will or will not be used.
                                                    See website for policy information on Transaction Fees.

2.5   Complete FUNB Account Set-up Form for ACH
                                                    Send FUNB Account Set up Form by inter-office mail
                                                                                                                                               a) Obtain DDA-ZBA and REA Account(s) from
2.6   Submit FUNB Account set-up form               since this document needs to have the Business Manager FUNB Account Set-up Form                                                                OSC
                                                                                                                                               State Treasurer
                                                    signature.
                                                                                                                                               b) Sen Main Acct Form to FUNB Rel. Mgr for set-
                                                                                                                                                                                                   DST
                                                                                                                                               up
                                                                                                                                               c) Send "Fiscal Officer" contact details to Sue
                                                                                                                                                                                                   OSC
                                                                                                                                               Rader to be added in the EPP Contact-List.
                                                                                                                                               d) Send "Fiscal Officer" account signature cards    FUNB / DST
                                                                                                                                               e) Send User Invision Access / Set-up package       FUNB
                                                                                                                                               f) Post a copy of the (1) Account Set-up Form and
                                                                                                                                               (2) the final version of the Statement of
                                                                                                                                               Requirements for access by the CPS team. Notify     OSC
                                                                                                                                               team of the posting by email to
                                                                                                                                               CPSTechSupport@ncmail.net
                                                                                                                                               g) Send the Account set-up form with contact
                                                                                                                                               details to Sue Rader to be added in the EPP-        OSC
                                                                                                                                               Contact-List.
                                                                                                                                               h) Create a new project folder under the Q-drive
                                                                                                                                               Agency Activation Tracking folder using the         CPS Team
                                                                                                                                               Company Name in the Account Set-up Form.
      Establish processing environment (for
4
      application using ACH)
                                                    BY EMAIL to creditcard@mail.osc.state.nc.us.

                                                    Security Risk Assessment may be separately required by                                     a) send security risk assessment to IRM security
      Perform and submit security risk assessment
4.1                                                 the IRM if the project is under the IRMC's purview. If the Security Risk Assessment        staff and CPSTechSupport and request to be          OSC
      including technical architecture diagram
                                                    project needs assistance or direction in developing the                                    advised in writing (email) of review results
                                                    security risk assessment - request assistance from the
                                                    IRM security staff.
      AGENCY ACTIVITIES and TASKS                                                                                 Agency/Project Deliverables
                                                                                                                                                CORRESPONDING TASKS                                              Date
      (Agency to include this and Deliverables        Task Description                                            (by Agency-fiscal/Agency-                                                           By
                                                                                                                                                (OSC & ITS Use Only)                                             Completed
      columns in their project plan)                                                                              business/Agency-IT)
                                                                                                                                                b) CPS Team to review comments and feedback
                                                                                                                                                with Agency Project Manager (APM) to resolve          CPS Team
                                                                                                                                                outstanding issues.
                                                                                                                                                c) APM to submit revised Security Risk
                                                                                                                                                Assessment for signature and approval by OSC          Agency
                                                                                                                                                and ITS.
                                                       BY EMAIL to CPSTechSupport@ncmail.net to obtain
                                                      access to the Technical Implementation section of the
                                                                                                                                             a) Store the project CPS Set-up Form in the project
                                                      CPS Agency Guide, and agree on an implementation
4.2   Submit CPS Set-up Form - Group 1 Data                                                                   CPS Set-up Form - Group 1 Data folder under the Q-drive Agency Activation tracking CPS Team
                                                      schedule. Submit this as early as possible - AT LEAST 1
                                                                                                                                             folder
                                                      MONTH prior to the agency's design phase. The form is
                                                      available from the website's Enrollment Page.
                                                                                                                                                b) Open a Vantive ticket to track this project
                                                                                                                                                (Detail="merchant activation support",                CPS Team
                                                                                                                                                Description="agency - ACH activation project")
                                                                                                                                                c) Send CPS Technical Implementation access
                                                                                                                                                information to either the PM (if State employee) or   CPS Team
                                                                                                                                                to the MIS Manager
                                                                                                                                                d) Assess and discuss with Telecomms and
                                                                                                                                                Computing Services:
                                                                                                                                                - business volumes and cycles
                                                                                                                                                - project timing requirements                         CPS Team
                                                                                                                                                - access or hosting issues
                                                                                                                                                Set up a meeting with the agency project if needed
                                                                                                                                                to facilitate discussion.
                                                                                                                                                e) Ensure all are in agreement about timelines,
                                                                                                                                                testing schedules, and roll-out approach. Access      CPS Team
                                                                                                                                                issues must be resolved at this time.


                                                      The CPS Technical Implementation documents include
                                                      the sample interface code, class libraries, and program
      Review CPS Technical Implementation
4.3                                                   processing descriptions. These are sensitive information
      documents
                                                      and given only to projects confirmed by OSC (by the
                                                      assignment of a Merchant Name or Company Name).
                                                      Define application's payment processing requirements,
4.4   Develop the CPS interface                       establish testing environment, and develop the interface
                                                      to CPS
                                                      This is to be done with the agency's business operations.
4.5   Establish fulfillment process and logistics
                                                      Consult NACHA Rules for payment handling regulations
      Develop Test Plan and Application specific Test Test Plan Template and sample Test Script are available
4.6
      Script                                          on the website Enrollment Page.
      AGENCY ACTIVITIES and TASKS                                                                               Agency/Project Deliverables
                                                                                                                                                CORRESPONDING TASKS                                           Date
      (Agency to include this and Deliverables        Task Description                                          (by Agency-fiscal/Agency-                                                          By
                                                                                                                                                (OSC & ITS Use Only)                                          Completed
      columns in their project plan)                                                                            business/Agency-IT)

                                                      The bill code is used by the ITS billing system to generate
                                                      the monthly invoice to the agency for the CPS Usage
                                                      Fee. Your agency must decide who will shoulder this
                                                      operational cost (IT, business unit, or fiscal). Whoever
4.7   Obtain an ITS Bill Code                         will take up this cost should open a Bill Code with ITS by Bill Code Request Form
                                                      going to the ITS website
                                                      at:http://btsweb02.its.state.nc.us/EPP/Enroll/Index.asp
                                                      select Bill Code Request Form. If there are any questions
                                                      contact ITS Fiscal Office Robert Buckenham at 850-2733.

                                                      Submit this as early as possible - NO LESS THAN 2                                         ACH Only
                                                      weeks before testing the CPS Interface - BY EMAIL to                                      b) Set-up the project as a in the Test Environment
                                                      CPSTechSupport@ncmail.net to provide test environment                                     using test environment information provided on the
4.8   Submit CPS Set-up Form - Group 2 Data                                                                  CPS Set-up Form - Group 2 Data                                                        CPS Team
                                                      set-up information and confirm testing time in the CPS                                    form. Carry out test environment access as agreed
                                                      test environment. Use the same form submitted in step                                     in 4.2). CPS Team to coordinate tasks with TS/CS
                                                      4.2. Attach a copy of the Test Plan and Test Script.                                      as needed.
                                                                                                                                                ACH Only
                                                                                                                                                d) Provide the following to the agency project:
                                                                                                                                                 - any issues detected from the Test Plan and
                                                                                                                                                Script                                             CPS Team
                                                                                                                                                 - test application username
                                                                                                                                                 - test password

                                                                                                                                                g) Review the production environment information
                                                                                                                                                provided by the project on the form and resolve    CPS Team
                                                                                                                                                implementation issues detected.
                                                      Submit test results to OSC and CPS support. Testing is
                                                      supported by the CPS team during normal business                                          a) Support project testing of the interface as
4.9   Perform CPS interface testing                                                                             Test Script with test results                                                      CPS Team
                                                      hours. Make arrangements well in advance if the project                                   needed.
                                                      needs support beyond the normal hours.
5     Establish back-office support processes
      Review FUNB contract summary with agency
5.1                                                   Info available from website
      staff
      Review OSC Policies & Guidelines with
5.2                                                   Info available from website
      agencystaff
      Review Contact Information with agency staff
5.3                                                   Info available from website
      and operators
5.4   Review Invision Information                     Take the WebInvision Tour
      Develop Internal Agency Policies & Procedures   Template available from website. Request samples from
5.5
      (for 1st agency project)                        other agencies from OSC.
      Update the Internal Agency Policies &
5.6
      Procedures (for subsequent projects)
                                                      BY EMAIL to creditcard@mail.osc.state.nc.us for review.   Internal Agency Policies &
5.7   Submit Internal Agency Policies & Procedures
                                                      Do not send paper copies.                                 Procedures (new or updated)
      AGENCY ACTIVITIES and TASKS                                                                                       Agency/Project Deliverables
                                                                                                                                                       CORRESPONDING TASKS                                               Date
      (Agency to include this and Deliverables        Task Description                                                  (by Agency-fiscal/Agency-                                                           By
                                                                                                                                                       (OSC & ITS Use Only)                                              Completed
      columns in their project plan)                                                                                    business/Agency-IT)



6     Perform OSC Acceptance Tasks
                                                                                                                                                       a) Within 1 week of submission,
                                                                                                                                                       - post the checklist for access by the CPS Team,
                                                      Do this AT LEAST 2 WEEKS BEFORE the planned                                                      obtain feedback on CPS requirements
      Complete and submit the OSC Acceptance                                                                                                                                                                OSC
6.1                                                   migration to production. Attach supporting documents   OSC Acceptance Checklist                  - review the checklist and supporting documents
      Checklist                                                                                                                                                                                             (A. Young)
                                                      and submit BY EMAIL to creditcard@mail.osc.state.nc.us                                           - send back the form to the agency project with
                                                                                                                                                       comments by email if there are issues that require
                                                                                                                                                       resolution
                                                                                                                                                       b) If there are no issues, sign off on the Checklist OSC
                                                                                                                                                       and send back a signed copy to the agency project (A. Young)

6.2   Obtain approval and Production set-up numbers


                                                      Brief the agency's IT support, business support, and fiscal
                                                      support about the proper communication protocol when
                                                      the application becomes operational. IT and business
                                                      POINTS-OF-CONTACT have to be identified.

                                                      Identify the agency personnel who may report problems
                                                      and issues to ITS and who will be in ITS's notification list if
                                                      there are problems, changes, or issues on the Common
6.3   Conduct briefing on Contact information
                                                      Payment Service. All CPS-related problems, issues and
                                                      requests must be coursed through the ITS Customer
                                                      Support Center (helpdesk). Review website Contact
                                                      Information page for details.

                                                      Merchant business-related issues and Invision issues
                                                      must be coursed through OSC. Review website Contact
                                                      Information page for details.

                                                      AT LEAST 1 WEEK before production migration and BY
                                                                                                                                                       a) Using information from the Group 2 and Group 3
                                                      EMAIL to CPSTechSupport@ncmail.net to request
6.4   Submit CPS Set-up Form - Group 3 Data                                                                             CPS Set-up Form - Group 3 Data set-up data, define the agency store or profile in CPS Team
                                                      merchant agency activation in the CPS Production
                                                                                                                                                       the respective CPS Production Environment.
                                                      environment
                                                                                                                                                       b) Obtain firewall policy change approval by
                                                                                                                                                       opening a Vantive ticket TAD= "Maintenance -
                                                                                                                                                       VPN/Firewall policy update" for                      CPS Team
                                                                                                                                                       - the agency production application servers

                                                                                                                                                       c) Add the agency's Bill Code to the CPS table       CPS Team
                                                                                                                                                       d) Update the CPS.merchant.agency email group
                                                                                                                                                                                                            CPS Team
                                                                                                                                                       list with agency information provided.
       AGENCY ACTIVITIES and TASKS                                                                                   Agency/Project Deliverables
                                                                                                                                                           CORRESPONDING TASKS                                              Date
       (Agency to include this and Deliverables         Task Description                                             (by Agency-fiscal/Agency-                                                                   By
                                                                                                                                                           (OSC & ITS Use Only)                                             Completed
       columns in their project plan)                                                                                business/Agency-IT)
                                                                                                                                                           e) Update the CPS Merchant Agency Database
                                                                                                                                                           with Settlement and Maintenance windows, and          CPS Team
                                                                                                                                                           other set-up information
                                                        Coordinate migration activities and schedule with OSC
6.5    Migrate agency application into production
                                                        and the CPS team.
                                                        Testers should be State employees or contractors whose
6.6    Recruit production verification testers
                                                        use of the live application can be directed and monitored.
                                                        This process takes from 1 - 2 weeks. Production
                                                        Verification means the agency application is live and will
                                                        accept and process LIMITED live transactions from pre-
                                                        identified State employees. The purpose is to determine
                                                        if the merchant agency had been set-up correctly: the
6.7    Perform "production verification"                funds are received within the next business day,                                                   a) Monitor the production transactions.               CPS Team
                                                        processing rates applied on transactions are correct,
                                                        processing charges are not debited against the daily
                                                        funding deposits, etc. Any incorrect set-ups have to be
                                                        corrected before making the online service open to the
                                                        public.
                                                                                                                                                           b) Monitor the batch settlement process.              CPS Team
                                                                                                                                                           c) Guide agency in their initial review of the Invision
                                                                                                                                                                                                                   OSC
                                                                                                                                                           reports after the settlement is completed.
                                                        Report findings to OSC. OSC will work with First Union                                             a) Guide agency in using Invision to review
6.8    Resolve agency set-up issues detected                                                                                                                                                                    OSC
                                                        for any agency-set-up issues.                                                                      settlement results.
                                                                                                                                                           a) Review results to ensure there are no agency set-
6.9    Submit "production verification" final results   BY EMAIL to creditcard@mail.osc.state.nc.us for review.      Test Script with final test results                                                        OSC
                                                                                                                                                           up issues remaining.
       Issue public announcement / availability of                                                                                                         a) Brief agency points of contact on the use of ITS
6.10                                                                                                                                                                                                            CPS Team
       service if needed                                                                                                                                   helpdesk support from this point onward.
                                                                                                                                                           b) Close the Vantive ticket for this CPS activation
                                                                                                                                                                                                                CPS Team
                                                                                                                                                           project.
                                                                                                     Workplan Template
                                                                                 For Applications using the Common Payment Service (CPS)


      AGENCY ACTIVITIES and TASKS                                                                                Agency/Project Deliverables
                                                                                                                                               CORRESPONDING TASKS                                            Date
      (Agency to include this and Deliverables       Task Description                                            (by Agency-fiscal/Agency-                                                         By
                                                                                                                                               (OSC & ITS Use Only)                                           Completed
      columns in their project plan)                                                                             business/Agency-IT)


                                                                                                                                               a) Provide instruction to the agency to visit the EPP
                                                                                                                                               website for comprehensive program information.
1     Develop APA-Credit Card                        Skip this step if agency already has an APA for CC                                                                                              OSC
                                                                                                                                               Direct agency to the enrollment page and advise
                                                                                                                                               the agency to download a copy of this workplan
1.1   Review WMS contract summary                    Information available from the website.
1.2   Review Agency fiscal office responsibilities   Information available from the website's Enrollment Page.
1.3   Review OSC Policies & Guidelines               Information available from the website.
1.4   Sign 3 copies of APA document                  Template available from the website's Enrollment Page.
1.5   Complete Main Account Set-up Form
                                                     Send APA by inter-office mail since this document needs
                                                                                                             Agency Participation Agreement a) Obtain DDA Account from State Treasurer and
1.6   Submit APA and Main Account set-up form        to have the CFO signature. Send the Main Account Set-                                                                                         OSC
                                                                                                             Main Account Set-up Form       record this on the outlet set-up form
                                                     Up Form by EMAIL to creditcard@mail.osc.state.nc.us
                                                                                                                                               b) Forward APA and Main Acct Form to WMS Rel.
                                                                                                                                                                                                     OSC
                                                                                                                                               Mgr for set-up and signature
                                                                                                                                               c) Send "Fiscal Officer" contact details to Sue
                                                                                                                                               Rader to be added in the EPP- Credit Card Contact- OSC
                                                                                                                                               List.
                                                                                                                                               a) Upon set-up by WMS, provide the following to
                                                                                                                                               the Agency Fiscal:
      Obtain set-up information and fully executed   OSC provides Main Account information and fully
1.7                                                                                                                                            - 1 copy of signed APA                                OSC
      APA                                            executed copy of APA back to agency fiscal office.
                                                                                                                                               - Chain Merchant Acct Number
                                                                                                                                               - Agency DDA Account
                                                                                                                                               a) Provide instruction to the agency to visit the EPP
2     Identify agency project                                                                                                                  website for comprehensive payment capture             OSC
                                                                                                                                               solution information
                                                     The agency must review the available information from
                                                     the website prior to requesting a "research" meeting with
      Review all Program Information from OSC
2.1                                                  OSC and the CPS team. The CPS Agency Guide on the
      website
                                                     website provides detailed information about CPS
                                                     implementation.
                                                     BY EMAIL to creditcard@mail.osc.state.nc.us. Do not                                       a) Post a copy of the Statement of Requirements to
      Complete and submit Statement of
2.2                                                  send paper copies. Template available from the              Statement of Requirements     be accessed by the CPS Team. Notify team of        OSC
      Requirements
                                                     website's Enrollment Page.                                                                posted info via CPSTechSupport@ncmail.net
                                                                                                                                               b) Review volumes, target dates, as well as the
                                                                                                                                               planned Application Server location and look out    CPS Team
                                                                                                                                               for non-ITS-hosted servers




        a19c11e0-5468-4a77-a954-e78e44ab4c09.xls                                                                                                                                                           Page 11
                                                                                                    Workplan Template
                                                                                For Applications using the Common Payment Service (CPS)

                                                   Prior to requesting this meeting, ensure the project has
                                                   reviewed the following sections of the website:
                                                   - WMS Contract Summary
      Request pre-project meeting with OSC if                                                                                             a) Conduct pre-project meeting with agency.
2.3                                                - Policies & Guidelines                                                                                                                        OSC
      needed.                                                                                                                             Provide a copy of this workplan.
                                                   - Payment Capture Solutions: Common Payment Service
                                                   (CPS)
                                                   - CPS Service Level Agreement
                                                                                                                                          b) Brief the project on unpublished exception
                                                                                                                                                                                                  OSC
                                                                                                                                          information (Initial Agency Meeting Checklist)
                                                                                                                                          c) Invite rep from Tech Services if Application
                                                                                                                                          Server is not ITS-hosted to provide guidance on
                                                                                                                                                                                                  CPS Team
                                                                                                                                          security issues. Invite CS rep if application will be
                                                                                                                                          ITS-hosted.
                                                   This assessment includes cost - benefit analysis using
                                                   the cost information available from the website (card
                                                   processing costs, terminal costs, CPS Usage costs, etc
2.4   Assess feasibility of implementation         as well as development costs including server hosting
                                                   costs etc. Assess also, if Transaction Fees will or will not
                                                   be used. See website for policy information on
                                                   Transaction Fees.
3     Enroll project into the program
                                                   BY EMAIL to creditcard@mail.osc.state.nc.us. Do not
                                                                                                                                          a) Assign and email a 24-character Merchant
3.1   Complete and submit the Outlet Set-up Form   send paper copies. Template available from the                 Outlet Set-up Form                                                              OSC
                                                                                                                                          Name to the project within 1-2 days
                                                   website's Enrollment Page.
                                                                                                                                          b) Email the Outlet Set-up form to WMS Rel. Mgr
                                                                                                                                                                                                  OSC
                                                                                                                                          for set-up
                                                                                                                                          c) Post a copy of the (1) Outlet Set-up Form and
                                                                                                                                          (2) the final version of the Statement of
                                                                                                                                          Requirements for access by the CPS team. Notify         OSC
                                                                                                                                          team of the posting by email to
                                                                                                                                          CPSTechSupport@ncmail.net
                                                                                                                                          d) Send the outlet set-up form with contact details
                                                                                                                                          to Sue Rader to be added in the EPP- Credit Card        OSC
                                                                                                                                          Contact-List.
                                                                                                                                          a) Create a new project folder under the Q-drive
                                                                                                                                          Agency Activation Tracking folder using the             CPS Team
                                                                                                                                          Merchant Name in the Outlet Set-up Form.


                                                   When OSC assigns a MERCHANT NAME to an agency
                                                   project, the agency project may then request access to
                                                   the CPS Technical Implementation documents to begin
                                                   their development efforts (step 4.1).
      Obtain Outlet Merchant Account Number and
3.2                                                OSC assigns the MERCHANT NAME within 1-2 business
      Merchant Name
                                                   days after receipt of the Outlet Set-up Form. Wachovia
                                                   Merchant Services assigns the OUTLET MERCHANT
                                                   ACCOUNT NUMBER within 2 weeks after receipt of the
                                                   Outlet Set-up Form from OSC. OSC will provide this
                                                   number to the Agency Project upon receipt from WMS.




        a19c11e0-5468-4a77-a954-e78e44ab4c09.xls                                                                                                                                                        Page 12
                                                                                                    Workplan Template
                                                                                For Applications using the Common Payment Service (CPS)


                                                 The business owner will identify select staff who need to
                                                 use MyMerchantView for reconciliation and management
                                                 purposes. Access must be restricted. See the website or
      Complete and submit MyMerchantView sign-up
3.3                                              consult OSC for guidance. The enrollment form is          MyMerchantView Sign-up Form
      form(s)
                                                 submitted to the Agency's fiscal office for approval and
                                                 processing (not to OSC). Instructions are on the form
                                                 which is available from the website's Enrollment Page.
                                                     MyMerchantView provides this information directly to the
3.4   Obtain MyMerchantView enrollment information
                                                     individual by FAX.
                                                     The business owner will identify select staff who need to
                                                     use WCP for reconciliation and management purposes.
                                                     See the website or consult OSC for guidance. The
      Complete and submit Wachovia Connection                                                                                               a) Define user-ID and password for each individual
3.5                                                  enrollment form is submitted to the Agency's fiscal office WCP Sign-up Form                                                               OSC
      Plus sign-up form                                                                                                                     applicant.
                                                     for approval (not to OSC) and processing. Instructions
                                                     are on the form which is available from the website's
                                                     Enrollment Page.
                                                     OSC provides this information directly to the individual by                            a) Call (do not email) to provide user-ID and
3.6   Obtain WCP enrollment information                                                                                                                                                         OSC
                                                     phone or fax.                                                                          password information to each individual.


      Establish processing environment (for
 4
      application using CC )
                                                     BY EMAIL to creditcard@mail.osc.state.nc.us.

                                                     Security Risk Assessment may be separately required by                                 a) send security risk assessment to IRM security
4.c.1 Perform and submit security risk assessment    the IRM if the project is under the IRMC's purview. If the Security Risk Assessment    staff and request to be advised in writing (email) of OSC
                                                     project needs assistance or direction in developing the                                review results
                                                     security risk assessment - request assistance from the
                                                     IRM security staff.
                                                                                                                                            b) email review results to
                                                                                                                                                                                                OSC
                                                                                                                                            CPSTechSupport@ncmail.net
                                                      BY EMAIL to CPSTechSupport@ncmail.net to obtain
                                                     access to the Technical Implementation section of the
                                                                                                                                            a) Store the project CPS Set-up Form in the project
                                                     CPS Agency Guide, and agree on an implementation
4.2   Submit CPS Set-up Form - Group 1 Data                                                                  CPS Set-up Form - Group 1 Data folder under the Q-drive Agency Activation tracking CPS Team
                                                     schedule. Submit this as early as possible - AT LEAST 1
                                                                                                                                            folder
                                                     MONTH prior to the agency's design phase. The form is
                                                     available from the website's Enrollment Page.
                                                                                                                                            b) Open a Vantive ticket to track this project
                                                                                                                                            (Detail="merchant activation support",
                                                                                                                                                                                                CPS Team
                                                                                                                                            Description="merchant name - merchant activation
                                                                                                                                            project")
                                                                                                                                            c) Send CPS Technical Implementation access
                                                                                                                                            information to either the PM (if State employee) or CPS Team
                                                                                                                                            to the MIS Manager




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                                                                                                  Workplan Template
                                                                              For Applications using the Common Payment Service (CPS)

                                                                                                                                             d) Assess and discuss with Telecomms and
                                                                                                                                             Computing Services:
                                                                                                                                             - business volumes and cycles
                                                                                                                                             - project timing requirements                      CPS Team
                                                                                                                                             - access or hosting issues
                                                                                                                                             Set up a meeting with the agency project if needed
                                                                                                                                             to facilitate discussion.
                                                                                                                                             e) Ensure all are in agreement about timelines,
                                                                                                                                             testing schedules, and roll-out approach. Access CPS Team
                                                                                                                                             issues must be resolved at this time.

                                                    The CPS Technical Implementation documents include
                                                    the sample interface code, class libraries, and program
      Review CPS Technical Implementation
4.3                                                 processing descriptions. These are sensitive information
      documents
                                                    and given only to projects confirmed by OSC (by the
                                                    assignment of a Merchant Name ).
                                                    Define application's payment processing requirements,
4.4   Develop the CPS interface                     establish testing environment, and develop the interface
                                                    to CPS
                                                    This is to be done with the agency's business operations.
4.5   Establish fulfillment process and logistics   Consult the WMS Program Guide for payment handling
                                                    and fulfillment rules.
                                                    Test Plan Template and sample Test Script are available
      Develop Test Plan and Outlet-specific Test    on the website Enrollment Page. For CPS, make sure
4.6
      Script                                        there is a test against the maximum transaction dollar
                                                    amount.
                                                    The bill code is used by the ITS billing system to
                                                    generate the monthly invoice to the agency for the CPS
                                                    Usage Fee. Your agency must decide who will shoulder
                                                    this operational cost (IT, business unit, or fiscal).
                                                    Whoever will take up this cost should open a Bill Code
4.7   Obtain an ITS Bill Code                                                                                 Bill Code Request Form
                                                    with ITS by going to the ITS website
                                                    at:http://btsweb02.its.state.nc.us/EPP/Enroll/Index.asp
                                                    select Bill Code Request Form. If there are any questions
                                                    contact ITS Fiscal Office Robert Buckenham at 850-
                                                    2733.
                                                    Submit this as early as possible - NO LESS THAN 2
                                                                                                                                             Credit Card Only
                                                    weeks before testing the CPS Interface - BY EMAIL to
                                                                                                                                             a) Set-up the project as a CPS Store in the Test
                                                    CPSTechSupport@ncmail.net to provide test
                                                                                                                                             Environment using test environment information
4.8   Submit CPS Set-up Form - Group 2 Data         environment set-up information and confirm testing time CPS Set-up Form - Group 2 Data                                                    CPS Team
                                                                                                                                             provided on the form. Carry out test environment
                                                    in the CPS test environment. Use the same form
                                                                                                                                             access as agreed in 4.2). CPS Team to coordinate
                                                    submitted in step 4.c.2. Attach a copy of the Test Plan
                                                                                                                                             tasks with TS/CS as needed.
                                                    and Test Script.
                                                                                                                                             Credit Card Only
                                                                                                                                             b) Provide the following to the agency project:
                                                                                                                                              - any issues detected from the Test Plan and
                                                                                                                                             Script
                                                                                                                                                                                               CPS Team
                                                                                                                                              - test application username
                                                                                                                                              - test password
                                                                                                                                              - test visa card number ($1 limit)
                                                                                                                                              - test mc card number ($1 limit)




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                                                                                                         Workplan Template
                                                                                     For Applications using the Common Payment Service (CPS)

                                                                                                                                               c) Schedule Paylinx Client deployment and
                                                                                                                                               orientation with the agency users specified on the    CPS Team
                                                                                                                                               Set-up Form.
                                                                                                                                               d) Deploy the PaylinX Client and conduct
                                                                                                                                               orientation (use the PaylinX Client Deployment        CPS Team
                                                                                                                                               Procedure).
                                                                                                                                               e) Review the production environment information
                                                                                                                                               provided by the project on the form and resolve       CPS Team
                                                                                                                                               implementation issues detected.
                                                       Submit test results to OSC and CPS support. Testing is
                                                       supported by the CPS team during normal business                                        a) Support project testing of the interface as
4.9    Perform CPS interface testing                                                                           Test Script with test results                                                         CPS Team
                                                       hours. Make arrangements well in advance if the project                                 needed.
                                                       needs support beyond the normal hours.
 5     Establish back-office support processes
       Review WMS contract summary with agency
5.1                                                    Info available from website
       staff
5.2    Review WMS Program Guide with outlet staff      Info available from website
       Review OSC Policies & Guidelines with
5.3                                                    Info available from website
       agencystaff
       Review Contact Information with agency staff
5.4                                                    Info available from website
       and operators
5.5    Review PaylinX Client User Guide                Info available from website
                                                       Take the MyMerchantView Tour Guide at
5.6    Review MyMerchantView information
                                                       www.home.MyMerchantView-services.com
5.7    Review WCP information
       Develop Internal Agency Policies & Procedures Template available from website. Request samples from
5.8
       (for 1st agency project)                      other agencies from OSC.
       Update the Internal Agency Policies &
5.9
       Procedures (for subsequent projects)
                                                     BY EMAIL to creditcard@mail.osc.state.nc.us for review. Internal Agency Policies &
5.10   Submit Internal Agency Policies & Procedures
                                                     Do not send paper copies.                               Procedures (new or updated)


 6     Perform OSC Acceptance Tasks
                                                                                                                                               a) Within 1 week of submission,
                                                                                                                                               - post the checklist for access by the CPS Team,
                                                       Do this AT LEAST 2 WEEKS BEFORE the planned
                                                                                                                                               obtain feedback on CPS requirements
       Complete and submit the OSC Acceptance          migration to production. Attach supporting documents                                                                                          OSC
6.1                                                                                                              OSC Acceptance Checklist      - review the checklist and supporting documents
       Checklist                                       and submit BY EMAIL to                                                                                                                        (A. Young)
                                                                                                                                               - send back the form to the agency project with
                                                       creditcard@mail.osc.state.nc.us
                                                                                                                                               comments by email if there are issues that require
                                                                                                                                               resolution
                                                                                                                                               b) If there are no issues, sign off on the Checklist OSC
                                                                                                                                               and send back a signed copy to the agency project (A. Young)
                                                                                                                                               c) Send an acceptance confirmation email to the
                                                                                                                                               agency project including fiscal and business areas,
                                                                                                                                               and to the CPS Team that includes MID,TID , and
                                                                                                                                               User Profile information.
6.2    Obtain approval and Production set-up numbers




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                                                                                                    Workplan Template
                                                                                For Applications using the Common Payment Service (CPS)



                                                   Brief the agency's IT support, business support, and
                                                   fiscal support about the proper communication protocol
                                                   when the application becomes operational. IT and
                                                   business POINTS-OF-CONTACT have to be identified.

                                                   Identify the agency personnel who may report problems
                                                   and issues to ITS and who will be in ITS's notification list
                                                   if there are problems, changes, or issues on the Common
6.3   Conduct briefing on Contact information
                                                   Payment Service. All CPS-related problems, issues and
                                                   requests must be coursed through the ITS Customer
                                                   Support Center (helpdesk). Review website Contact
                                                   Information page for details.

                                                   Merchant business-related issues, MyMerchantView and
                                                   WCPissues must be coursed through OSC. Review
                                                   website Contact Information page for details.

                                                   AT LEAST 1 WEEK before production migration and BY
                                                                                                                                                 a) Using information from the Group 2 and Group 3
                                                   EMAIL to CPSTechSupport@ncmail.net to request
6.4   Submit CPS Set-up Form - Group 3 Data                                                                       CPS Set-up Form - Group 3 Data set-up data, define the agency store or profile in CPS Team
                                                   merchant agency activation in the CPS Production
                                                                                                                                                 the respective CPS Production Environment.
                                                   environment
                                                                                                                                                 b) Update the PaylinX Client user set-ups with the
                                                                                                                                                 production MID. Check that the users have
                                                                                                                                                                                                      CPS Team
                                                                                                                                                 reviewed the User Guide and know how to use the
                                                                                                                                                 reports.
                                                                                                                                                 c) Obtain firewall policy change approval by
                                                                                                                                                 opening a Vantive ticket TAD= "Maintenance -
                                                                                                                                                 VPN/Firewall policy update" for                      CPS Team
                                                                                                                                                 - the agency production application servers
                                                                                                                                                 - agency PaylinX Client workstations
                                                                                                                                                 d) Add the agency's Bill Code to the CPS table       CPS Team
                                                                                                                                                 e) Update the CPS.merchant.agency email group
                                                                                                                                                                                                      CPS Team
                                                                                                                                                 list with agency information provided.
                                                                                                                                                 f) Update the CPS Merchant Agency Database with
                                                                                                                                                 Settlement and Maintenance windows, and other        CPS Team
                                                                                                                                                 set-up information
                                                   Coordinate migration activities and schedule with OSC
6.5   Migrate agency application into production
                                                   and the CPS team.
                                                   Testers should be State employees or contractors whose
6.6   Recruit production verification testers
                                                   use of the live application can be directed and monitored.




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                                                                                                        Workplan Template
                                                                                    For Applications using the Common Payment Service (CPS)

                                                        This process takes from 1 - 2 weeks. Production
                                                        Verification means the agency application is live and will
                                                        accept and process LIMITED live transactions from pre-
                                                        identified State employees. The purpose is to determine
                                                        if the merchant agency had been set-up correctly: the
6.7    Perform "production verification"                funds are received within the next business day,                                              a) Monitor the production transactions.               CPS Team
                                                        processing rates applied on transactions are correct,
                                                        processing charges are not debited against the daily
                                                        funding deposits, etc. Any incorrect set-ups have to be
                                                        corrected before making the online service open to the
                                                        public.
                                                                                                                                                      b) Monitor the batch settlement process.              CPS Team
                                                                                                                                                      c) Guide merchant agency in their initial review of
                                                                                                                                                      the PaylinX reports after the settlement is           CPS Team
                                                                                                                                                      completed.
                                                        Report findings to OSC. OSC will work with Wachovia                                           a) Guide agency in using MyMerchantView to
6.8    Resolve agency set-up issues detected                                                                                                                                                                OSC
                                                        Merchant Services for any agency-set-up issues.                                               review settlement results.
                                                                                                                                                      a) Review results to ensure there are no agency
6.9    Submit "production verification" final results   BY EMAIL to creditcard@mail.osc.state.nc.us for review. Test Script with final test results                                                         OSC
                                                                                                                                                      set-up issues remaining.
       Issue public announcement / availability of                                                                                                    b) Brief agency points of contact on the use of ITS
6.10                                                                                                                                                                                                        CPS Team
       service if needed                                                                                                                              helpdesk support from this point onward.
                                                                                                                                                      c) Close the Vantive ticket for this CPS activation
                                                                                                                                                                                                            CPS Team
                                                                                                                                                      project.




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