Position Title Pre litigation Collector

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Position Title Pre litigation Collector Powered By Docstoc
					Position Title: Pre litigation Collector
Department: Collections
Reports to: Collection Supervisor

General Summary
Work on behalf of Hammerman & Hultgren's clients to recover debt. Initiate
contact with debtors and effectively communicate the importance of payment.
Accurately research accounts and establish leverage. Provide solutions to debtor
and assist with structuring payment plans. When necessary recommend legal

Essential Job Functions
· Researches and Analyzes accounts prior to initiating debtor contact, examines
historical data and evaluates past collection efforts.

· Determines the most effective and economical means of collection for each
account and applies standard due diligence to collect monies owed.

· Initiates contact within 24 hours of account queue date.

· Maintains complete records on all accounts including, but not limited to, detailed
documentation on collection efforts.

· Utilizes available resources and skip tracing techniques to locate debtors and
any relevant credit information pertaining to the company and/or officers
responsible for the debt.

· Attempt to negotiate settlement or payment arrangements staying within the
guidelines of clients

· Maintains a consistent level of professionalism at all times with the debtor.

· Generates correspondence through the use of system letters, free form letters,
and email communication. All correspondence will reflect FDCPA Miranda
statement advising of our role as a debt collection law firm.

· Follows company processes and procedures when recommending an account
for legal action.

· Maintains organized and current files in collection queue.

· Within 45 days of assignment, make recommendation on account whether to
litigate or close the file.

· Other various duties, at the discretion of direct management.
Knowledge, Skills, and Abilities
· Knowledge of rules and regulations pertaining to collection methods and

· Knowledge of FDCPA regulations.

· Ability to read, write and comprehend short correspondence, memos, and
invoices. Effectively communicate findings to debtors and direct management.

· Ability to deal with problems involving a few concrete variables in standardized

Performance Standards
· Achieves monthly goals set my collection supervisor

· Works all queued accounts in a timely manner. Queue aging should be no later
than 1 week.

· Handles all incoming and outgoing correspondence within 48 hours of receipt.

· All duties are to be performed in accordance with federal and state regulations
and presented in a professional manner.

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